Valley Vetco Quality Preventive Veterinary Care

This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don’t leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make it public the way they treat clients. I understand that there is a waiting list and they can only take a certain amount of patients a day, but they need to make their process clear and transparent. The clinic opens at one so I arrived early at 12:30 to sign up to receive a rabies vaccination for my German Shepherd. When I walked up to the table to sign in my name there was a gentleman there who I just signed in and said just write your name below mine. I didn’t think to look at the sign in sheet because this gentleman had instructed me to do so and I assumed that he had already spoke with someone. I admit this was my fault for trusting somebody who is not a staff member, however, it was a mistake that anyone can make when there was just a list out on the table and no staff to talk to you. I proceeded to wait 3 1/2 hours at the clinic. When I went to inquire, staff member Karina, rudely informed me they won’t be seeing us because I signed in at the bottom of the sheet and said that’s not our problem when I expressed my frustration at waiting for 3.5 hours. She said for me to use some common sense and it was my fault for not following instructions on the sign in sheet. I asked her what instructions, I did what the gentleman told me. Again this is a misunderstanding but the way she handled the situation was completely unprofessional; she rolled her eyes, she smirked at me, she snorted and said well that’s not our problem. Not a single apology or attempt trying resolve an issue caused by their poorly executed sign in system. I said I understand that this can happen and that you guys are at capacity, but if you see other names on there and you’re not going to get to them, can you not have the consideration to at least contact us and let us know that we won’t be seen today. She said we have no way of contacting you in which I pointed out that my phone number was on the list. Again I understand that miscommunications happen, but for the staff to tell a client to have common sense and to have that type of interaction that was completely disrespectful is highly unacceptable. When I told her I would appreciate if she had a little bit of consideration and compassion considering I just wasted my entire Saturday here; her response to me was that’s your problem and we didn’t tell you to wait. Given that I am dedicated to my pets health and I wasn’t even aware that there was an issue, of course I’m going to wait all day if that’s what it takes to get my pet seen. My advice to other people is, don’t sacrifice quality for price, and I highly recommend you go to the other Vetco on Wyoming and Menaul. I have never experienced this level of wait time, unprofessional interaction, and I’ve had an overall great experience. The only reason I came to this vet is because it is near my new house. To have a sign in sheet as your only process of check in , there is bound to be miscommunications and mistakes. Valley Vetco As a customer, my expectations are pretty simple; 1) spoken to in a respectful manner, especially if I’m being told I waited 3.5 hours for nothing - yes, miscommunications happen - but the delivery of the message is just as important and 2) have the courtesy to notify me (and others who made the same mistake) that we will not be seen that day. 3) Effective communication - my phone number was provided on the sign in sheet, which if the staff had taken time to make a simple phone call informing me my sign in was incorrect therefore could not be seen would have solved this entire situation. If your business can’t provide respectful attitudes towards customers, common courtesy, and effective communication then it shouldn’t come as a surprise when reviews like this happen. I also find it odd that I repeatedly asked to speak to management , yet management found the time to speak with others regarding the situation but never attempted to contact me. Management is also highly unprofessional and nearing incompetent so this review is so future clients can anticipate Valley Vetcos response when an issue arises. Read Less

Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetco needs to rethink their "protocol". I arrived before 9 am to sign in (name and phone number. No confidentiality.) for service. I signed in on page 3. It looked like there were about 17 people ahead of me. I was told "we don't know" regarding an approximate wait time. (Something like, 'we can see X number of pets per hour', would have been helpful.) I was informed I could only wait in my car and "we will call you". The rules included I could not be outside of my car. When inquiring about safety of the dogs sitting in a car in the heat, I was told, "You have air conditioning, don't you?" I am not a mechanic, but I do not feel it is good for a car to idle with the air on for long periods of time. Also, I believe idling cars contribute to air pollution. (What about the patrons who could not afford to run their car for long periods of time?) I was not feeling good about this, but I have used Valley Vetco for many years for all six of my fur buddies, so I went with it. After periodic check-ins (with a mal attitude each time), and THREE hours, I entered the "No Sit Zone" outside of the shop. I was questioned why I was sitting in the “Zone”. I explained I was waiting to be called. The young woman (same one, with an unhelpful attitude, black hair with blue highlights) stated she had already called me. I had not received a phone call. She stated she had called me on a bullhorn. (Why take my phone number?!?) I explained I could not have heard her due to being parked far from the entrance, the air conditioner was on, and the street noise from Montano. She stated, "That's why we tell everyone to leave their windows cracked." (I was not not informed of this.) I stated that I felt their system was lacking. It did not include the health and safety of the patients. I suggested it needed adjustment. She replied, "This is PROTOCOL." Now, I'm hot, tired, frustrated. My two dogs (10 years old) are hot, tired, frustrated and thirsty. No water, no apologies for the miscommunication, just a bunch of defensive attitude. So, now I am allowed to sit in the "Zone". She places me at the end of the list. I am the second to last person seen before they closed. (The last person was an elderly woman with a cane and a sob story). Total time for two dogs to be weighed, be seen (separately) by the doctor, and receive several shots: 4 minutes. As the young woman with the pronounced attitude stated, "You have a choice where you go." I will take that advice. Thank you. Read Less

I have been taking my animals here for well over 10 years for vaccinations and spay/neutering. The staff is great, and so are the doctors. It is worth the wait of a walk-in clinic for the prices and friendliness of staff. Thank you! Read Less