Bernalillo Pet Care Center
Bernalillo, New Mexico
Team
Jillian Sullivan
Veterinarian
Lindsay Topmiller
Administrative
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Services
Acupuncture
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Euthanasia
Genetic Disease Testing
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Reviews
Craig NM
19 Aug 2023
REPORT
Dirty, overpriced, and unknowledgeable
We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with ...
Dirty, overpriced, and unknowledgeable
We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with feces when we picked him up. It was disgusting and made us so distressed to think what conditions they exposed him to.
Two days after the surgery he was shivering despite the house being warm. We took him back, they seemed nonchalant about the fact that he had a fever two days after surgery (and being exposed to filthy conditions, licking who knows what). They said they could send us home with an anti-nausea and appetite stimulant, or if we wanted more peace of mind, they could give him a $350 blood test. Since neither of those meds would address a fever, we asked them to do the blood test. Unsurprisingly , he had an infection. They tried to charge us a fee for the visit “for taking a slot” despite us having $600 worth of other charges for this visit alone. This happened on a Saturday, and they sent us home without the blood work even though they were clear that things might keep getting worse and we might need to seek emergency care. Unfortunately that is what happened, and the emergency vet couldn’t believe that they hadn’t provided us the blood work given the circumstances.
I spoke about all of this with the practice manager, Ashley and she was pretty flippant about and and seemed to not believe me about the feces on the paws. She promised me she would be consulting with the medical director and would follow up, but she never did and never returned my calls. They lost a patient of more than two years. Looking forward to going to a place where you actually know which vet will be providing care, and tremendously regret ever taking my pets here.
If you love your pets, do not put them at risk by taking them here. I would drive to Denver before putting him back in their dirty, uncaring hands. I’m filing a report with the state licensing board because I truly believe this practice represents a threat to the pets of our community.
Marti Cook
23 Jun 2018
REPORT
I love this Vet! She took such good care of my Persian who was really sick when I brought him in. I was so thankful for her.
Debra Phillips
12 Jun 2018
REPORT
BAC took such good care of my elderly little Sassy last week. She had reached the end of her journey and they helped her in such a kind and nurturing way. And they helped my son and I as well. Every o...
BAC took such good care of my elderly little Sassy last week. She had reached the end of her journey and they helped her in such a kind and nurturing way. And they helped my son and I as well. Every one there is kind and loving and understanding. Then yesterday I received the sweetest condolence card signed by everyone at BAC. And it contained her beautiful little foot print.
Such kindness and thoughtfulness overwhelmed me. Thank you all from the bottom of my heart ♥️
Karla Louviere
12 May 2018
REPORT
Good animal care.
Hank Hill
2 May 2018
REPORT
Friendly staff that was very tolerant of our dog being skitish and seem very knowledgeable
Constance Zamora
19 Apr 2018
REPORT
Very expensive. They nickel and dime you to poverty. The new vet is not personable and caring about the pet like the old vets in the past who retired.
robert basye
10 Apr 2018
REPORT
Attendant, capable, caring staff.
Nick martinez
11 Feb 2018
REPORT
Love this place! Super kind and helpful 😊
Cathleen Booth
19 Dec 2017
REPORT
Have taken 3 of my dogs here and couldn't be more pleased with the care they received. Professional and still very friendly and kind. They have the best intentions for our furry family members. I hi...
Have taken 3 of my dogs here and couldn't be more pleased with the care they received. Professional and still very friendly and kind. They have the best intentions for our furry family members. I highly recommend them!
Joleen Madrid
30 Sep 2017
REPORT
Yeah I called in a prescription for my dog and who ever answered the phone was rude to me then when i went to go get it they were still being rude to me $192.00 later no thank u or nothing work on you...
Yeah I called in a prescription for my dog and who ever answered the phone was rude to me then when i went to go get it they were still being rude to me $192.00 later no thank u or nothing work on your customer service skills people
Michele Davis
26 May 2017
REPORT
Excellent! Very friendly caring staff!
Linda Lorenc
14 Jan 2017
REPORT
Love this place for my animals, they have such compassion....they take good care of my fur babies which is so important to us...
Alix C
12 Aug 2016
REPORT
They took excellent care of our beagle, and the office staff were accommodating when we needed additional paperwork for training classes. Highly recommend.
Jared Jantzi
17 Jul 2016
REPORT
Under new ownership but still has the same lovely charm as before with Dr. Shook. Prices are still very competitive and the two new vets are very welcoming and transparent. Our favorite receptionists ...
Under new ownership but still has the same lovely charm as before with Dr. Shook. Prices are still very competitive and the two new vets are very welcoming and transparent. Our favorite receptionists and techs are still there and are very open and upfront. I never felt taken advantage of or overcharged. I wish my German Shepard had a chance to meet the new vets because they actually give full physical exams while Dr. Shook didn't. But my other dog, Rosco, got a clean bill of health from Dr. Sullivan and I couldn't be happier.
Sam X
8 Apr 2016
REPORT
Wow! Dr. Jill Sullivan is new here and I just had to bring in my tiny dog. I cannot say enough good things about the care there! Great from reception to treatment. Great bedside manner, thoughtful...
Wow! Dr. Jill Sullivan is new here and I just had to bring in my tiny dog. I cannot say enough good things about the care there! Great from reception to treatment. Great bedside manner, thoughtful information, just wonderful. I have had pets all my life and meet many vets and can confidently say this is one of the very best experiences I have had. Thank you Dr Jill!
Esther Herrera
12 Jan 2016
REPORT
Kim and Valerie Wroblewski
11 Jan 2016
REPORT
We have taken our animals to Dr. Shook for years now. He has handled everything well including the passing of our furry kids. Easy to get appointments, nice staff and close by.
Valerie Wroblewski
11 Jan 2016
REPORT
We have taken our animals to Dr. Shook for years now. He has handled everything well including the passing of our furry kids. Easy to get appointments, nice staff and close by.
propina araiza
2 Aug 2015
REPORT
It was easy to make an appointment. When I've had emergencies with my dog, the staff has always been kind enough to squeeze me in.
Selena M.
29 Jan 2015
REPORT
My grandparents have been using Dr. Shook for a number of years now, and I finally decided to try him. I took my dog in and it was probably one of the best veterinarian experiences I've had. We talked...
My grandparents have been using Dr. Shook for a number of years now, and I finally decided to try him. I took my dog in and it was probably one of the best veterinarian experiences I've had. We talked for an entire hour about my dog, what do to, etc. He asked a ton of questions about my dog and, in turn, answered a lot of questions I had for him. He was nothing but kind, informative, and I plan on using him as my primary veterinarian from now on.
Pauline Bradner
6 Oct 2011
REPORT
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(505) 867-4575
812 S. Camino Del Pueblo
Bernalillo New Mexico 87004
Business Hours
Monday
Mon
08:00AM-17:00PM
Tuesday
Tue
08:00AM-17:00PM
Wednesday
Wed
08:00AM-17:00PM
Thursday
Thu
08:00AM-17:00PM
Friday
Fri
08:00AM-17:00PM
Saturday
Sat
08:00AM-12:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Bernalillo Pet Care Center
Bernalillo, New Mexico
812 S. Camino Del Pueblo
Bernalillo New Mexico 87004
Book an Appointment
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Business Hours
Monday
08:00AM-17:00PM
Tuesday
08:00AM-17:00PM
Wednesday
08:00AM-17:00PM
Thursday
08:00AM-17:00PM
Friday
08:00AM-17:00PM
Saturday
08:00AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Acupuncture
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Euthanasia
Genetic Disease Testing
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Team
Jillian Sullivan
Veterinarian
Lindsay Topmiller
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Craig NM
19 Aug 2023
Dirty, overpriced, and unknowledgeable
We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with ...
Dirty, overpriced, and unknowledgeable
We took our dog for an annual cleaning. We were surprised that he supposedly had 5 abscessed teeth that they removed. Worst of all, his paws were crusted with feces when we picked him up. It was disgusting and made us so distressed to think what conditions they exposed him to.
Two days after the surgery he was shivering despite the house being warm. We took him back, they seemed nonchalant about the fact that he had a fever two days after surgery (and being exposed to filthy conditions, licking who knows what). They said they could send us home with an anti-nausea and appetite stimulant, or if we wanted more peace of mind, they could give him a $350 blood test. Since neither of those meds would address a fever, we asked them to do the blood test. Unsurprisingly , he had an infection. They tried to charge us a fee for the visit “for taking a slot” despite us having $600 worth of other charges for this visit alone. This happened on a Saturday, and they sent us home without the blood work even though they were clear that things might keep getting worse and we might need to seek emergency care. Unfortunately that is what happened, and the emergency vet couldn’t believe that they hadn’t provided us the blood work given the circumstances.
I spoke about all of this with the practice manager, Ashley and she was pretty flippant about and and seemed to not believe me about the feces on the paws. She promised me she would be consulting with the medical director and would follow up, but she never did and never returned my calls. They lost a patient of more than two years. Looking forward to going to a place where you actually know which vet will be providing care, and tremendously regret ever taking my pets here.
If you love your pets, do not put them at risk by taking them here. I would drive to Denver before putting him back in their dirty, uncaring hands. I’m filing a report with the state licensing board because I truly believe this practice represents a threat to the pets of our community.
Marti Cook
23 Jun 2018
I love this Vet! She took such good care of my Persian who was really sick when I brought him in. I was so thankful for her.
Debra Phillips
12 Jun 2018
BAC took such good care of my elderly little Sassy last week. She had reached the end of her journey and they helped her in such a kind and nurturing way. And they helped my son and I as well. Every o...
BAC took such good care of my elderly little Sassy last week. She had reached the end of her journey and they helped her in such a kind and nurturing way. And they helped my son and I as well. Every one there is kind and loving and understanding. Then yesterday I received the sweetest condolence card signed by everyone at BAC. And it contained her beautiful little foot print.
Such kindness and thoughtfulness overwhelmed me. Thank you all from the bottom of my heart ♥️
Karla Louviere
12 May 2018
Good animal care.
Hank Hill
2 May 2018
Friendly staff that was very tolerant of our dog being skitish and seem very knowledgeable
Constance Zamora
19 Apr 2018
Very expensive. They nickel and dime you to poverty. The new vet is not personable and caring about the pet like the old vets in the past who retired.
robert basye
10 Apr 2018
Attendant, capable, caring staff.
Nick martinez
11 Feb 2018
Love this place! Super kind and helpful 😊
Cathleen Booth
19 Dec 2017
Have taken 3 of my dogs here and couldn't be more pleased with the care they received. Professional and still very friendly and kind. They have the best intentions for our furry family members. I hi...
Have taken 3 of my dogs here and couldn't be more pleased with the care they received. Professional and still very friendly and kind. They have the best intentions for our furry family members. I highly recommend them!
Joleen Madrid
30 Sep 2017
Yeah I called in a prescription for my dog and who ever answered the phone was rude to me then when i went to go get it they were still being rude to me $192.00 later no thank u or nothing work on you...
Yeah I called in a prescription for my dog and who ever answered the phone was rude to me then when i went to go get it they were still being rude to me $192.00 later no thank u or nothing work on your customer service skills people
Michele Davis
26 May 2017
Excellent! Very friendly caring staff!
Linda Lorenc
14 Jan 2017
Love this place for my animals, they have such compassion....they take good care of my fur babies which is so important to us...
Alix C
12 Aug 2016
They took excellent care of our beagle, and the office staff were accommodating when we needed additional paperwork for training classes. Highly recommend.
Jared Jantzi
17 Jul 2016
Under new ownership but still has the same lovely charm as before with Dr. Shook. Prices are still very competitive and the two new vets are very welcoming and transparent. Our favorite receptionists ...
Under new ownership but still has the same lovely charm as before with Dr. Shook. Prices are still very competitive and the two new vets are very welcoming and transparent. Our favorite receptionists and techs are still there and are very open and upfront. I never felt taken advantage of or overcharged. I wish my German Shepard had a chance to meet the new vets because they actually give full physical exams while Dr. Shook didn't. But my other dog, Rosco, got a clean bill of health from Dr. Sullivan and I couldn't be happier.
Sam X
8 Apr 2016
Wow! Dr. Jill Sullivan is new here and I just had to bring in my tiny dog. I cannot say enough good things about the care there! Great from reception to treatment. Great bedside manner, thoughtful...
Wow! Dr. Jill Sullivan is new here and I just had to bring in my tiny dog. I cannot say enough good things about the care there! Great from reception to treatment. Great bedside manner, thoughtful information, just wonderful. I have had pets all my life and meet many vets and can confidently say this is one of the very best experiences I have had. Thank you Dr Jill!
Esther Herrera
12 Jan 2016
Kim and Valerie Wroblewski
11 Jan 2016
We have taken our animals to Dr. Shook for years now. He has handled everything well including the passing of our furry kids. Easy to get appointments, nice staff and close by.
Valerie Wroblewski
11 Jan 2016
We have taken our animals to Dr. Shook for years now. He has handled everything well including the passing of our furry kids. Easy to get appointments, nice staff and close by.
propina araiza
2 Aug 2015
It was easy to make an appointment. When I've had emergencies with my dog, the staff has always been kind enough to squeeze me in.
Selena M.
29 Jan 2015
My grandparents have been using Dr. Shook for a number of years now, and I finally decided to try him. I took my dog in and it was probably one of the best veterinarian experiences I've had. We talked...
My grandparents have been using Dr. Shook for a number of years now, and I finally decided to try him. I took my dog in and it was probably one of the best veterinarian experiences I've had. We talked for an entire hour about my dog, what do to, etc. He asked a ton of questions about my dog and, in turn, answered a lot of questions I had for him. He was nothing but kind, informative, and I plan on using him as my primary veterinarian from now on.
Pauline Bradner
6 Oct 2011
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Incorrect information? Let us know