Los Lunas Animal Clinic
Los Lunas, New Mexico
Reviews
Robert Hedrick
23 Feb 2021
REPORT
I never realized how many emergencies happen in the vet world. So don't be surprised if you have to wait sometimes. Great doctor and staff, my kitty is running and jumping again on that previously bro...
I never realized how many emergencies happen in the vet world. So don't be surprised if you have to wait sometimes. Great doctor and staff, my kitty is running and jumping again on that previously broken leg.
Alexis
27 Jan 2021
REPORT
Last week, I took my guinea pig in to be seen by them, as he had been showing signs of illness. We had a 4:00 pm appointment, to which we were on time for and called to check in. It took half an hour ...
Last week, I took my guinea pig in to be seen by them, as he had been showing signs of illness. We had a 4:00 pm appointment, to which we were on time for and called to check in. It took half an hour for someone to come out to help us, which I tried to be understanding about (things get busy, I get that). They finally came out, took his history, and took him inside. We didn't hear anything from them until 5:30 pm when they called to collect payment. Again, we had not spoke to anyone about what was going on with our pet and when I asked how he was doing, I was told "I don't know, I just answer the phone". Okay, that didn't sit well with me but I knew that they closed at 5:30 and were probably trying to get things taken care of for the night. 15 minutes later, a tech finally walks out with our pet and says that the vet thought he had "some upper respiratory issue" and to give him some antibiotics. Now, I've taken my other pets to other clinics during the pandemic as well as my parents pets in to other clinics and every time the vet has called and spoken to us about what was happening with our pet and that did not happen at all with this clinic. The tech was ready to send us off at that point, but I knew that guinea pigs should not be on antibiotics without some probiotics. I asked her about that and she laughed about it and told me that "the vet said something about that, we must have just forgot about it". She went inside and then returned with two large capsules of probiotics and told me to just mix of a pinch of it with water and give it to him. What the hell kind of dosing is that? This interaction did not sit well with me all week, so i called at the beginning of the week to express my concerns and was told I would get a call back from the vet. Its now 2 days later, and I have not heard anything from them. I called to try again and they didn't answer my call, so I left a message specifically asking for a call back. I then received an automated text message asking what they might be able to help with, and I again asked specifically for a call back but instead got a text message basically saying that the vet would call me when he got to it, which I doubt. Overall, they have conducted themselves incredibly unprofessionally, and I would not recommend them to anyone as it is NOT okay to treat your clients and their pets this way.
Roberto Gutierrez
17 Jul 2018
REPORT
Awesome. Took good care of my Bella after she was hit by a car and shattered her pelvis. Put my mind at ease that she can make a full recovery. Dr. MacDougall even called the next morning after they o...
Awesome. Took good care of my Bella after she was hit by a car and shattered her pelvis. Put my mind at ease that she can make a full recovery. Dr. MacDougall even called the next morning after they opened to make sure she was doing okay.
S Fiske
17 Jun 2018
REPORT
They are so kind and caring. Thank you for making a difficult day a bit easier.
Ann Klotz
26 Apr 2018
REPORT
Friendly staff. Dr. MacDougall is wonderful! Reminds me of other vets from home state that use common sense😊
UPDATE
Since original post, Dr. Thompson performed an OSS (ovarian sparing spay) on my Dob...
Friendly staff. Dr. MacDougall is wonderful! Reminds me of other vets from home state that use common sense😊
UPDATE
Since original post, Dr. Thompson performed an OSS (ovarian sparing spay) on my Doberman sweetie. She fully recovered quickly with no ill effects. This is an advanced surgery, and Dr. Thompson and staff made sure it was done correctly. Neither of my dogs will go anyplace else.
Pamela Rietz
6 Apr 2018
REPORT
We love LLAC for the expert care they give our furry members of the family.
E DJ
26 Mar 2018
REPORT
They have treated our five dogs for many years. They treat everything and they are priced great.
Sandi M.
25 Mar 2018
REPORT
I have been using LLAC since 1988 for my dogs, cats and horses. Dr. MacDougall has proven to be compassionate, knowledgeable and willing to go the extra mile when treating difficult problems with my ...
I have been using LLAC since 1988 for my dogs, cats and horses. Dr. MacDougall has proven to be compassionate, knowledgeable and willing to go the extra mile when treating difficult problems with my animals. He even did a RECAF blood test on my Rottweiler to determine if a knot on his ribs was cancerous (the alternative was to remove the ribs which could have been dangerous because my dog also had seizures). The test was done only in Canada at that time. Dr. MacDougall had me call several veterinarians, including one who specialized in cancer diagnosis and treatment for dogs. To my surprise, none of them had even heard of the test and were not willing to find out how to do it.
Over the years, I am sorry to say, I have not always had the same experience with the other veterinarians at LLAC ranging from uncaring rudeness to misdiagnosis - nothing drastic, just costly because it had to be done over. That also applies to the front desk and the techs. I learned long ago to simply make appointments with only Dr. MacDougall unless it is an emergency and he is not available.
I have also tried on several occasions to go to a different veterinary clinic. LLAC is head and shoulders above the others. The knowledge, compassion and willingness to do everything possible to help my pets far outweighs dealing with the occasional rudeness and minor misdiagnosis. Wouldn’t it be nice if we could all be bright and cheery and have the right answer to every problem always. LLAC is the best.
Michelle Osowski
1 Mar 2018
REPORT
Drs. McDougall and Thompson have been essential partners in our pets' lives. We rely on their knowledge and judgement exclusively.
Mary Carlson
12 Dec 2017
REPORT
Always excellent care with Dr. Thompson. I always appreciate his kind words, willingness to answer my questions, and most of all, his expertise in treating my dogs. If you want the best, look no mor...
Always excellent care with Dr. Thompson. I always appreciate his kind words, willingness to answer my questions, and most of all, his expertise in treating my dogs. If you want the best, look no more.
Laura Newland
23 May 2017
REPORT
I love this veterinary practice, both doctors are absolutely amazing. They treat me, and all of my pets, with a high level of respect and compassion. I will not take my animals anywhere else.
Joy Jones
12 Apr 2017
REPORT
(Not my real name, :))
But my review is 100% real! Dr. MacDougall is the reason I keep coming back to LLAC. This man knows his stuff. His scientific curiosity has led him to such knowledge that hi...
(Not my real name, :))
But my review is 100% real! Dr. MacDougall is the reason I keep coming back to LLAC. This man knows his stuff. His scientific curiosity has led him to such knowledge that his diagnoses have been spot-on. The treatment was thorough and professional. Best vet I know of! We will always be using Dr. MacDougall as long as he's serving. God bless him and all the staff at LLAC!
James Norton
13 Mar 2017
REPORT
My first dog Chow Chow "Archie" was born there and died 13 yrs later all the time under their care. I now have a new puppy "Sully" and he is enrolled with them. I know there are other vet's in the a...
My first dog Chow Chow "Archie" was born there and died 13 yrs later all the time under their care. I now have a new puppy "Sully" and he is enrolled with them. I know there are other vet's in the area but I trust them. And that is why I take Sully there. Thanks
Kasandra Allen
10 Mar 2017
REPORT
The staff here is fast, thorough, caring, and knowledgeable. I love bringing my dogs here because the techs and doctors are very gentle and care for my animals like they were their own.
Sue Kinzelman
8 Mar 2017
REPORT
I've been to LLAC only a couple of times and I can only compare to my experiences with other vets n the area. So far so good. Prices are comparable or lower than others in the area. More time spent w...
I've been to LLAC only a couple of times and I can only compare to my experiences with other vets n the area. So far so good. Prices are comparable or lower than others in the area. More time spent with me explaining than other vets, lab results shared with me, no problem, even got a copy. Didn't have to wait long. So far I'd say they are one of the better clinics in the area.
Danyell Hill
22 Feb 2017
REPORT
Los Lunas Animal Clinic is wonderful and Dr McDougal is so knowledgeable. He is always willing to go the extra mile to protect your snumals
Linda Lindus
21 Feb 2017
REPORT
He's there when the DWA crew needs him. Thank you so much, you rock!
Jacqueline Pereira
21 Feb 2017
REPORT
The staff provide wonderful service and then there's the fabulous Dr. Mcdougal!
John Romero
3 Feb 2017
REPORT
As the manager of a 700+ cow/calf operation I depend on LLAC to provide timely and cost effective care. Dr. MacDougall and his staff have been courteous, efficient, knowledgeable and "user friendly". ...
As the manager of a 700+ cow/calf operation I depend on LLAC to provide timely and cost effective care. Dr. MacDougall and his staff have been courteous, efficient, knowledgeable and "user friendly". Whether it's testing our bulls, caring for a down or sick cow or calf, vaccinating our horses, I have complete trust in LLAC
TyniqueRae Williams
21 Jan 2017
REPORT
I have been going to Los Lunas Animal Clinic for 20 years. I have never had a bad experience with either doctor or staff everyone is great
Linda Smith
10 Jan 2017
REPORT
LLAC has been my Vet for almost 25 yrs. Small animals & large animals. They take excellent care of them all! Love Dr MacDougall & Dr Thompson!!!
M D
7 Jan 2017
REPORT
Excellent caring staff. Dr. Macdougall was clear, concise, and recommended the proper course of action that was the right decision, and rather economical, too. Staff tech Becky was extremely kind and ...
Excellent caring staff. Dr. Macdougall was clear, concise, and recommended the proper course of action that was the right decision, and rather economical, too. Staff tech Becky was extremely kind and thoughtful as well. Call-backs were timely and thorough. Would go back again and again.
P Davis
6 Jan 2017
REPORT
For those complaining about how expensive LLAC is, you have no idea about expensive, wasted money or incompetence! How about unnecessary dental surgery? How about a misdiagnosis that cost my dog her...
For those complaining about how expensive LLAC is, you have no idea about expensive, wasted money or incompetence! How about unnecessary dental surgery? How about a misdiagnosis that cost my dog her life?
We paid well over $2,500 at another vet for care for my Koko. I took her to LLAC for a second opinion after 5 months of a continual worsening of her health. Within 1 hour, a tumor was found in her nasal cavity, which was eventually diagnosed as terminal cancer. I spent many sleepless nights researching this diagnosis/treatment options. The original vet should have found this. Koko had every single one of the symptoms but our former vet said she had a sinus infection caused by the roots of her teeth invading her nasal cavity. IF Koko had been correctly diagnosed when she first exhibited her symptoms we, may have been able to save her life, rather than spending over $2,000 for an unnecessary dental surgery!
LLAC came to our home and let us say goodbye to Koko in a familiar setting. What Vet does that?
I will be forever grateful to LLAC for treating my Koko with great care and compassion. Her treatment was the best for HER, not me. We have 4 dogs, 2 of which are puppies and you can believe that we will never change vets now that we have found Dr. MacD.
In addition, the other Vet recommended dental surgery on our 2 older dogs, at the cost of over $1,500.00 each. Well, guess what? It was not needed. SOOOOOOOO happy we found LLAC! They are fair and do not charge for unnecessary treatments!
Susie Purvis
2 Jan 2017
REPORT
Lab tested my dog at the clinic on New Years Eve, and met me back there again on New Years Day for the breeding. ......On a Sunday AND holiday!! I am so appreciative and hopeful that it will work
Moms Daughter
18 Sep 2016
REPORT
Where to start? Mediocre care, at best. Returning of phone calls, even critical ones, is totally nonexistent. It would appear, if the front office person Becky doesn't like someone she prevents proper...
Where to start? Mediocre care, at best. Returning of phone calls, even critical ones, is totally nonexistent. It would appear, if the front office person Becky doesn't like someone she prevents proper care and follow-ups from happening. She should be ashamed. Wait times are outrageous with never an apology given. One can not speak to or leave a message for a vet. One's pet doesn't even see a vet unless personally requested and rarely is the actual human allowed to go back with their pet. Never trust vets who don't allow as standard practice the person to be in the same room as their pet! The most basic care such as dispensing preventative meds is like pulling teeth. Can't believe they stay in business. I think the doctors are probably good and knowledgeable. Too bad they don't have a good support staff. The staff is rude, unprofessional and petty. They mock patients and make rash judgement calls without having a keen understanding of situations and seem to foster such things without the doctor's knowledge. The docs should fire the bunch and start fresh!
daughterjudy61
17 Sep 2016
REPORT
I am again in search of a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really l...
I am again in search of a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall & Dr. Thompson, they are very good doctors, but the staff they CHOOSE to employ are not!
Bob Combs
24 Mar 2016
REPORT
I have been happy with LLAC for the past 24 years. They have treated me and more importantly, my Boston Terriers, with the kindness and skill needed to keep us all happy. When that inevitable event ha...
I have been happy with LLAC for the past 24 years. They have treated me and more importantly, my Boston Terriers, with the kindness and skill needed to keep us all happy. When that inevitable event happens, they were there with the help I needed to get through those Rainbow Bridge moments. I will continue to trust them with my four legged family members for as long as I am around to do so.
Chris heffner
23 Mar 2016
REPORT
I am extremely pleased with care my dogs and donkeys received from both Dr. Donny and Dr. Thompson. My dogs were never afraid to go in, the caring of the all the staff is exceptional. My 15 year old ...
I am extremely pleased with care my dogs and donkeys received from both Dr. Donny and Dr. Thompson. My dogs were never afraid to go in, the caring of the all the staff is exceptional. My 15 year old dog is still running around well due to expert knee repair surgery. The care for the critters is outstanding, and they know how to care for the critters parents as well, a sometimes rare commodity. I can't recommend this clinic enough to anyone who wants the best!
COLLEEN Selby
23 Mar 2016
REPORT
We always receive great service, professional care & kindness towards our animals. We KNOW they are treated well & are confident their health & happiness are in the best care possible.
Bobby Loko
10 Mar 2016
REPORT
This place is full of employees with no heart for animal lovers.... If you want an unfaithful clinic this is the place to be 100,000%. The doctor is a coward who can't finish a phone call... I mean gr...
This place is full of employees with no heart for animal lovers.... If you want an unfaithful clinic this is the place to be 100,000%. The doctor is a coward who can't finish a phone call... I mean grow a pair... They kept my money and my Dog.... A disgrace to the beautiful village of Los Lunas....
denise avalos
10 Mar 2016
REPORT
I will never come back again. I recently took my mom's dog (best friend, child) down we payed for her to be cremated. The Dr promised he was treat her with the most respect and make sure she's took ca...
I will never come back again. I recently took my mom's dog (best friend, child) down we payed for her to be cremated. The Dr promised he was treat her with the most respect and make sure she's took care of. They said we could pick her up in 2 weeks. So the 2 weeks came so we called to see if she's ready and they tell us they spread her ashes somewhere in Albuquerque. My family has lost a family member and we trusted them to take care of her and they just dump her ashes somewhere. I call and the Lady I talked to was laughing at me. It's like really I'm crying upset about our dog and she laughs at me. Very unprofessional. Will never recommend any to thid place.
Teawnni Moya
25 Oct 2015
REPORT
Would give zero stars if possible. The people here charged me with vet visit to go back with my dog to put him to sleep so he wouldn't die alone. So I paid to go back with my dog in his last moments. ...
Would give zero stars if possible. The people here charged me with vet visit to go back with my dog to put him to sleep so he wouldn't die alone. So I paid to go back with my dog in his last moments. As well as pay to have him put to sleep. They promised my dog would be ok, and thats what it boiled down to. I WOULD NOT GO TO THIS AWFUL PLACE. Don't do it if you care for your pet, they just scam you and then make you pay for it double.
Lew W.
20 Jun 2015
REPORT
Our German Shepherd Dog Club held it's monthly meeting yesterday at the Los Lunas Animal Clinic which is also known as Repro NM as they specialize in animal reproduction. They are the sole ICBS (Inte...
Our German Shepherd Dog Club held it's monthly meeting yesterday at the Los Lunas Animal Clinic which is also known as Repro NM as they specialize in animal reproduction. They are the sole ICBS (Internaltional Canine Semen Bank) location in New Mexico and one of just a few Penn-Hip certified clinics. We were given a talk on canine reproduction by Dr. Donny MacDougall. The facility and staff are fabulous and they provide a necessary role in the canine and animal community. They are equipped to handle horses and other animals as well.Thanks again to Los Lunas Animal Clinic and Repro NM for providing the location, treats, and speaker for our monthly meeting!
Mattie Goodwin
6 May 2015
REPORT
Dr. MacDougall is stupendous. He cares deeply for animals and treats his customers with care also. He is the most patient Dr I have ever had for my horses, and he explains everything clearly. I couldn...
Dr. MacDougall is stupendous. He cares deeply for animals and treats his customers with care also. He is the most patient Dr I have ever had for my horses, and he explains everything clearly. I couldnt have asked for a better vet!
Theresa M Gorduyn
8 Apr 2015
REPORT
I have been working with Los Lunas Animal Clinic for years now. I am a Breeder of Australian Shepherds and because of Dr. MacDougall and his extensive research of the herding breeds, we have fallen in...
I have been working with Los Lunas Animal Clinic for years now. I am a Breeder of Australian Shepherds and because of Dr. MacDougall and his extensive research of the herding breeds, we have fallen into a partnership that was not planned, it just happened because we both care deeply about what is best for my breed. He has helped us with a Breed Specific Shot Protocol and both he and Doctor Thompson are more than happy to take the time to look things up when I have questions and we find solutions together, like a team and then they explain it in a way that I can grasp. They are wonderful at teaching and I love to learn, then turn around to teach my puppy parents how to raise these dogs correctly. Many upon many of our Desert Willow Aussie Puppy Parents have become apart of the Los Lunas Animal Clinic family too because they see the trust between us and are loved on by the entire staff when they come in with the puppies that the Docs have seen from 3 days old with tails and toes being done in office, then again at 7 weeks of age for their Comprehensive Puppy Exam before we get them ready to go home. I cannot say enough about the techs also, they just plain rock. Always there for us when we call, willing to help, find out an answer to a question and the best part? I just love hanging out chatting with them when I go in because everyone is so loving and happy! I can sincerely call these folks my friends, all of them!!!!
Katherine Hower
28 Feb 2014
REPORT
ISO a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall &...
ISO a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall & Dr. Thompson, they are very good doctors, but the staff they CHOOSE to employ are not!
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(505) 865-4604
Business Hours
Monday
Mon
07:30AM-17:30PM
Tuesday
Tue
07:30AM-17:30PM
Wednesday
Wed
07:30AM-17:30PM
Thursday
Thu
07:30AM-17:30PM
Friday
Fri
07:30AM-17:30PM
Saturday
Sat
08:00AM-17:30PM
Popular Hours
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Los Lunas Animal Clinic
Los Lunas, New Mexico
Business Hours
Monday
07:30AM-17:30PM
Tuesday
07:30AM-17:30PM
Wednesday
07:30AM-17:30PM
Thursday
07:30AM-17:30PM
Friday
07:30AM-17:30PM
Saturday
08:00AM-17:30PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Reviews
Robert Hedrick
23 Feb 2021
I never realized how many emergencies happen in the vet world. So don't be surprised if you have to wait sometimes. Great doctor and staff, my kitty is running and jumping again on that previously bro...
I never realized how many emergencies happen in the vet world. So don't be surprised if you have to wait sometimes. Great doctor and staff, my kitty is running and jumping again on that previously broken leg.
Alexis
27 Jan 2021
Last week, I took my guinea pig in to be seen by them, as he had been showing signs of illness. We had a 4:00 pm appointment, to which we were on time for and called to check in. It took half an hour ...
Last week, I took my guinea pig in to be seen by them, as he had been showing signs of illness. We had a 4:00 pm appointment, to which we were on time for and called to check in. It took half an hour for someone to come out to help us, which I tried to be understanding about (things get busy, I get that). They finally came out, took his history, and took him inside. We didn't hear anything from them until 5:30 pm when they called to collect payment. Again, we had not spoke to anyone about what was going on with our pet and when I asked how he was doing, I was told "I don't know, I just answer the phone". Okay, that didn't sit well with me but I knew that they closed at 5:30 and were probably trying to get things taken care of for the night. 15 minutes later, a tech finally walks out with our pet and says that the vet thought he had "some upper respiratory issue" and to give him some antibiotics. Now, I've taken my other pets to other clinics during the pandemic as well as my parents pets in to other clinics and every time the vet has called and spoken to us about what was happening with our pet and that did not happen at all with this clinic. The tech was ready to send us off at that point, but I knew that guinea pigs should not be on antibiotics without some probiotics. I asked her about that and she laughed about it and told me that "the vet said something about that, we must have just forgot about it". She went inside and then returned with two large capsules of probiotics and told me to just mix of a pinch of it with water and give it to him. What the hell kind of dosing is that? This interaction did not sit well with me all week, so i called at the beginning of the week to express my concerns and was told I would get a call back from the vet. Its now 2 days later, and I have not heard anything from them. I called to try again and they didn't answer my call, so I left a message specifically asking for a call back. I then received an automated text message asking what they might be able to help with, and I again asked specifically for a call back but instead got a text message basically saying that the vet would call me when he got to it, which I doubt. Overall, they have conducted themselves incredibly unprofessionally, and I would not recommend them to anyone as it is NOT okay to treat your clients and their pets this way.
Roberto Gutierrez
17 Jul 2018
Awesome. Took good care of my Bella after she was hit by a car and shattered her pelvis. Put my mind at ease that she can make a full recovery. Dr. MacDougall even called the next morning after they o...
Awesome. Took good care of my Bella after she was hit by a car and shattered her pelvis. Put my mind at ease that she can make a full recovery. Dr. MacDougall even called the next morning after they opened to make sure she was doing okay.
S Fiske
17 Jun 2018
They are so kind and caring. Thank you for making a difficult day a bit easier.
Ann Klotz
26 Apr 2018
Friendly staff. Dr. MacDougall is wonderful! Reminds me of other vets from home state that use common sense😊
UPDATE
Since original post, Dr. Thompson performed an OSS (ovarian sparing spay) on my Dob...
Friendly staff. Dr. MacDougall is wonderful! Reminds me of other vets from home state that use common sense😊
UPDATE
Since original post, Dr. Thompson performed an OSS (ovarian sparing spay) on my Doberman sweetie. She fully recovered quickly with no ill effects. This is an advanced surgery, and Dr. Thompson and staff made sure it was done correctly. Neither of my dogs will go anyplace else.
Pamela Rietz
6 Apr 2018
We love LLAC for the expert care they give our furry members of the family.
E DJ
26 Mar 2018
They have treated our five dogs for many years. They treat everything and they are priced great.
Sandi M.
25 Mar 2018
I have been using LLAC since 1988 for my dogs, cats and horses. Dr. MacDougall has proven to be compassionate, knowledgeable and willing to go the extra mile when treating difficult problems with my ...
I have been using LLAC since 1988 for my dogs, cats and horses. Dr. MacDougall has proven to be compassionate, knowledgeable and willing to go the extra mile when treating difficult problems with my animals. He even did a RECAF blood test on my Rottweiler to determine if a knot on his ribs was cancerous (the alternative was to remove the ribs which could have been dangerous because my dog also had seizures). The test was done only in Canada at that time. Dr. MacDougall had me call several veterinarians, including one who specialized in cancer diagnosis and treatment for dogs. To my surprise, none of them had even heard of the test and were not willing to find out how to do it.
Over the years, I am sorry to say, I have not always had the same experience with the other veterinarians at LLAC ranging from uncaring rudeness to misdiagnosis - nothing drastic, just costly because it had to be done over. That also applies to the front desk and the techs. I learned long ago to simply make appointments with only Dr. MacDougall unless it is an emergency and he is not available.
I have also tried on several occasions to go to a different veterinary clinic. LLAC is head and shoulders above the others. The knowledge, compassion and willingness to do everything possible to help my pets far outweighs dealing with the occasional rudeness and minor misdiagnosis. Wouldn’t it be nice if we could all be bright and cheery and have the right answer to every problem always. LLAC is the best.
Michelle Osowski
1 Mar 2018
Drs. McDougall and Thompson have been essential partners in our pets' lives. We rely on their knowledge and judgement exclusively.
Mary Carlson
12 Dec 2017
Always excellent care with Dr. Thompson. I always appreciate his kind words, willingness to answer my questions, and most of all, his expertise in treating my dogs. If you want the best, look no mor...
Always excellent care with Dr. Thompson. I always appreciate his kind words, willingness to answer my questions, and most of all, his expertise in treating my dogs. If you want the best, look no more.
Laura Newland
23 May 2017
I love this veterinary practice, both doctors are absolutely amazing. They treat me, and all of my pets, with a high level of respect and compassion. I will not take my animals anywhere else.
Joy Jones
12 Apr 2017
(Not my real name, :))
But my review is 100% real! Dr. MacDougall is the reason I keep coming back to LLAC. This man knows his stuff. His scientific curiosity has led him to such knowledge that hi...
(Not my real name, :))
But my review is 100% real! Dr. MacDougall is the reason I keep coming back to LLAC. This man knows his stuff. His scientific curiosity has led him to such knowledge that his diagnoses have been spot-on. The treatment was thorough and professional. Best vet I know of! We will always be using Dr. MacDougall as long as he's serving. God bless him and all the staff at LLAC!
James Norton
13 Mar 2017
My first dog Chow Chow "Archie" was born there and died 13 yrs later all the time under their care. I now have a new puppy "Sully" and he is enrolled with them. I know there are other vet's in the a...
My first dog Chow Chow "Archie" was born there and died 13 yrs later all the time under their care. I now have a new puppy "Sully" and he is enrolled with them. I know there are other vet's in the area but I trust them. And that is why I take Sully there. Thanks
Kasandra Allen
10 Mar 2017
The staff here is fast, thorough, caring, and knowledgeable. I love bringing my dogs here because the techs and doctors are very gentle and care for my animals like they were their own.
Sue Kinzelman
8 Mar 2017
I've been to LLAC only a couple of times and I can only compare to my experiences with other vets n the area. So far so good. Prices are comparable or lower than others in the area. More time spent w...
I've been to LLAC only a couple of times and I can only compare to my experiences with other vets n the area. So far so good. Prices are comparable or lower than others in the area. More time spent with me explaining than other vets, lab results shared with me, no problem, even got a copy. Didn't have to wait long. So far I'd say they are one of the better clinics in the area.
Danyell Hill
22 Feb 2017
Los Lunas Animal Clinic is wonderful and Dr McDougal is so knowledgeable. He is always willing to go the extra mile to protect your snumals
Linda Lindus
21 Feb 2017
He's there when the DWA crew needs him. Thank you so much, you rock!
Jacqueline Pereira
21 Feb 2017
The staff provide wonderful service and then there's the fabulous Dr. Mcdougal!
John Romero
3 Feb 2017
As the manager of a 700+ cow/calf operation I depend on LLAC to provide timely and cost effective care. Dr. MacDougall and his staff have been courteous, efficient, knowledgeable and "user friendly". ...
As the manager of a 700+ cow/calf operation I depend on LLAC to provide timely and cost effective care. Dr. MacDougall and his staff have been courteous, efficient, knowledgeable and "user friendly". Whether it's testing our bulls, caring for a down or sick cow or calf, vaccinating our horses, I have complete trust in LLAC
TyniqueRae Williams
21 Jan 2017
I have been going to Los Lunas Animal Clinic for 20 years. I have never had a bad experience with either doctor or staff everyone is great
Linda Smith
10 Jan 2017
LLAC has been my Vet for almost 25 yrs. Small animals & large animals. They take excellent care of them all! Love Dr MacDougall & Dr Thompson!!!
M D
7 Jan 2017
Excellent caring staff. Dr. Macdougall was clear, concise, and recommended the proper course of action that was the right decision, and rather economical, too. Staff tech Becky was extremely kind and ...
Excellent caring staff. Dr. Macdougall was clear, concise, and recommended the proper course of action that was the right decision, and rather economical, too. Staff tech Becky was extremely kind and thoughtful as well. Call-backs were timely and thorough. Would go back again and again.
P Davis
6 Jan 2017
For those complaining about how expensive LLAC is, you have no idea about expensive, wasted money or incompetence! How about unnecessary dental surgery? How about a misdiagnosis that cost my dog her...
For those complaining about how expensive LLAC is, you have no idea about expensive, wasted money or incompetence! How about unnecessary dental surgery? How about a misdiagnosis that cost my dog her life?
We paid well over $2,500 at another vet for care for my Koko. I took her to LLAC for a second opinion after 5 months of a continual worsening of her health. Within 1 hour, a tumor was found in her nasal cavity, which was eventually diagnosed as terminal cancer. I spent many sleepless nights researching this diagnosis/treatment options. The original vet should have found this. Koko had every single one of the symptoms but our former vet said she had a sinus infection caused by the roots of her teeth invading her nasal cavity. IF Koko had been correctly diagnosed when she first exhibited her symptoms we, may have been able to save her life, rather than spending over $2,000 for an unnecessary dental surgery!
LLAC came to our home and let us say goodbye to Koko in a familiar setting. What Vet does that?
I will be forever grateful to LLAC for treating my Koko with great care and compassion. Her treatment was the best for HER, not me. We have 4 dogs, 2 of which are puppies and you can believe that we will never change vets now that we have found Dr. MacD.
In addition, the other Vet recommended dental surgery on our 2 older dogs, at the cost of over $1,500.00 each. Well, guess what? It was not needed. SOOOOOOOO happy we found LLAC! They are fair and do not charge for unnecessary treatments!
Susie Purvis
2 Jan 2017
Lab tested my dog at the clinic on New Years Eve, and met me back there again on New Years Day for the breeding. ......On a Sunday AND holiday!! I am so appreciative and hopeful that it will work
Moms Daughter
18 Sep 2016
Where to start? Mediocre care, at best. Returning of phone calls, even critical ones, is totally nonexistent. It would appear, if the front office person Becky doesn't like someone she prevents proper...
Where to start? Mediocre care, at best. Returning of phone calls, even critical ones, is totally nonexistent. It would appear, if the front office person Becky doesn't like someone she prevents proper care and follow-ups from happening. She should be ashamed. Wait times are outrageous with never an apology given. One can not speak to or leave a message for a vet. One's pet doesn't even see a vet unless personally requested and rarely is the actual human allowed to go back with their pet. Never trust vets who don't allow as standard practice the person to be in the same room as their pet! The most basic care such as dispensing preventative meds is like pulling teeth. Can't believe they stay in business. I think the doctors are probably good and knowledgeable. Too bad they don't have a good support staff. The staff is rude, unprofessional and petty. They mock patients and make rash judgement calls without having a keen understanding of situations and seem to foster such things without the doctor's knowledge. The docs should fire the bunch and start fresh!
daughterjudy61
17 Sep 2016
I am again in search of a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really l...
I am again in search of a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall & Dr. Thompson, they are very good doctors, but the staff they CHOOSE to employ are not!
Bob Combs
24 Mar 2016
I have been happy with LLAC for the past 24 years. They have treated me and more importantly, my Boston Terriers, with the kindness and skill needed to keep us all happy. When that inevitable event ha...
I have been happy with LLAC for the past 24 years. They have treated me and more importantly, my Boston Terriers, with the kindness and skill needed to keep us all happy. When that inevitable event happens, they were there with the help I needed to get through those Rainbow Bridge moments. I will continue to trust them with my four legged family members for as long as I am around to do so.
Chris heffner
23 Mar 2016
I am extremely pleased with care my dogs and donkeys received from both Dr. Donny and Dr. Thompson. My dogs were never afraid to go in, the caring of the all the staff is exceptional. My 15 year old ...
I am extremely pleased with care my dogs and donkeys received from both Dr. Donny and Dr. Thompson. My dogs were never afraid to go in, the caring of the all the staff is exceptional. My 15 year old dog is still running around well due to expert knee repair surgery. The care for the critters is outstanding, and they know how to care for the critters parents as well, a sometimes rare commodity. I can't recommend this clinic enough to anyone who wants the best!
COLLEEN Selby
23 Mar 2016
We always receive great service, professional care & kindness towards our animals. We KNOW they are treated well & are confident their health & happiness are in the best care possible.
Bobby Loko
10 Mar 2016
This place is full of employees with no heart for animal lovers.... If you want an unfaithful clinic this is the place to be 100,000%. The doctor is a coward who can't finish a phone call... I mean gr...
This place is full of employees with no heart for animal lovers.... If you want an unfaithful clinic this is the place to be 100,000%. The doctor is a coward who can't finish a phone call... I mean grow a pair... They kept my money and my Dog.... A disgrace to the beautiful village of Los Lunas....
denise avalos
10 Mar 2016
I will never come back again. I recently took my mom's dog (best friend, child) down we payed for her to be cremated. The Dr promised he was treat her with the most respect and make sure she's took ca...
I will never come back again. I recently took my mom's dog (best friend, child) down we payed for her to be cremated. The Dr promised he was treat her with the most respect and make sure she's took care of. They said we could pick her up in 2 weeks. So the 2 weeks came so we called to see if she's ready and they tell us they spread her ashes somewhere in Albuquerque. My family has lost a family member and we trusted them to take care of her and they just dump her ashes somewhere. I call and the Lady I talked to was laughing at me. It's like really I'm crying upset about our dog and she laughs at me. Very unprofessional. Will never recommend any to thid place.
Teawnni Moya
25 Oct 2015
Would give zero stars if possible. The people here charged me with vet visit to go back with my dog to put him to sleep so he wouldn't die alone. So I paid to go back with my dog in his last moments. ...
Would give zero stars if possible. The people here charged me with vet visit to go back with my dog to put him to sleep so he wouldn't die alone. So I paid to go back with my dog in his last moments. As well as pay to have him put to sleep. They promised my dog would be ok, and thats what it boiled down to. I WOULD NOT GO TO THIS AWFUL PLACE. Don't do it if you care for your pet, they just scam you and then make you pay for it double.
Lew W.
20 Jun 2015
Our German Shepherd Dog Club held it's monthly meeting yesterday at the Los Lunas Animal Clinic which is also known as Repro NM as they specialize in animal reproduction. They are the sole ICBS (Inte...
Our German Shepherd Dog Club held it's monthly meeting yesterday at the Los Lunas Animal Clinic which is also known as Repro NM as they specialize in animal reproduction. They are the sole ICBS (Internaltional Canine Semen Bank) location in New Mexico and one of just a few Penn-Hip certified clinics. We were given a talk on canine reproduction by Dr. Donny MacDougall. The facility and staff are fabulous and they provide a necessary role in the canine and animal community. They are equipped to handle horses and other animals as well.Thanks again to Los Lunas Animal Clinic and Repro NM for providing the location, treats, and speaker for our monthly meeting!
Mattie Goodwin
6 May 2015
Dr. MacDougall is stupendous. He cares deeply for animals and treats his customers with care also. He is the most patient Dr I have ever had for my horses, and he explains everything clearly. I couldn...
Dr. MacDougall is stupendous. He cares deeply for animals and treats his customers with care also. He is the most patient Dr I have ever had for my horses, and he explains everything clearly. I couldnt have asked for a better vet!
Theresa M Gorduyn
8 Apr 2015
I have been working with Los Lunas Animal Clinic for years now. I am a Breeder of Australian Shepherds and because of Dr. MacDougall and his extensive research of the herding breeds, we have fallen in...
I have been working with Los Lunas Animal Clinic for years now. I am a Breeder of Australian Shepherds and because of Dr. MacDougall and his extensive research of the herding breeds, we have fallen into a partnership that was not planned, it just happened because we both care deeply about what is best for my breed. He has helped us with a Breed Specific Shot Protocol and both he and Doctor Thompson are more than happy to take the time to look things up when I have questions and we find solutions together, like a team and then they explain it in a way that I can grasp. They are wonderful at teaching and I love to learn, then turn around to teach my puppy parents how to raise these dogs correctly. Many upon many of our Desert Willow Aussie Puppy Parents have become apart of the Los Lunas Animal Clinic family too because they see the trust between us and are loved on by the entire staff when they come in with the puppies that the Docs have seen from 3 days old with tails and toes being done in office, then again at 7 weeks of age for their Comprehensive Puppy Exam before we get them ready to go home. I cannot say enough about the techs also, they just plain rock. Always there for us when we call, willing to help, find out an answer to a question and the best part? I just love hanging out chatting with them when I go in because everyone is so loving and happy! I can sincerely call these folks my friends, all of them!!!!
Katherine Hower
28 Feb 2014
ISO a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall &...
ISO a compassionate and caring Veterinarian with a front-office staff to match. this is a kind of emergency and, of course,Los Lunas Animal Clinic staff could care less! I really like Dr. Mcdougall & Dr. Thompson, they are very good doctors, but the staff they CHOOSE to employ are not!
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