We adopted a kitten from the Valencia County Animal Control this summer, and neutering through Pet ER was included as part of the adoption. We had to wait for the procedure initially, because he was so small, but we were pleased when Pet ER was able do the procedure on the same day we called back. However, we were EXTREMELY displeased when he came home with a clipped left ear to identify him as neutered. We expected a tattoo and we never realized that he would've been clipped. Nowhere in the paperwork or through our conversation with Pet ER was it communicated that he was to be clipped. In fact, on the paperwork we received upon discharge they had crossed out the tattoo option and hand written that his left ear was clipped, leading us to further believe that this was not normal procedure. Had we known that he was going to be clipped, we would've paid extra and taken him to our family vet. Read Less

One of the worst experiences I'll ever have. I adopted a dog named Chance, he was a pit bull mix, very very sweet boy. I dropped him off here on August 13, 2016 at 6:00p.m so he could get fixed I didnt know that would be the last time I would see my boy alive. He ended up dieing here because apperently the machine "malfunctioned" and part of it blew up and another piece ended up coming out and it ended up killing him. I took my dog bere for a simple procedure here and he ends up dieing because the vet "didnt know how to work with this machine" which means he shouldn't have been using it in the 1st place. I only got to own my baby for a week and they killed him. The vet who did this procedure was William C. Tompson III. Im not trying to say he is a bad vet because he did Chances free check up and everything went so fine. But please if you must take your dog here to get fixed really think about this and be sure to ask Thompson to work with a machine he actully knows how to properly work. Read Less

The best I've care my pets have ever received !!! The staff was extremely sensitive to my concern for my 9 week old puppy. They answered any and all questions I had and didn't push their own services . They are caring , respectful and honest ! You couldn't ask for better service . They even gave a follow up call to check on little King Tut. I'm so great full and will go back for pet care and simply to say "Thank You" Read Less

It's a holiday and I called all over Alb. VCA was charging a small fortune just to walk in the door. I called Pet ER in Los Lunas and they were asking $45 less!!! When I got to Pet ER in Los Lunas, they examined my daughter's doggie and wrote up the estimate and gave me 2 choices. They told me that if I took the less expensive option, I could do the other lab work later at my regular vet if the antibiotics they prescribed didn't take care of the issue. They did recommend getting these tests but were not pushy. They were very knowledgeable and even calculated some other dosages we might need in the future for me just in case. They will also see my doggie in two days at no walkin charge if need be I believe. They were also very kind with my little doggie. I will use them again. Thanks Pet ER!! This recommendation is not officiallly by WHOA but just happens to be by a member of WHOA. Read Less

I had no choice but to go here my dog cut both her paws to the bone on Labor Day weekend all vets were closed. I took her in and they were very slow when there were no other animals or people in the building. It took about an hour and a half for them to even take her back after they already knew what she needed. The vet assistant was not knowledgable about anything. I paid for the take home antibiotics and pain meds for her and they almost didn't even give them to me until I asked for them. She didn't know how many days we had to wait to take her sutures out she didn't know how many sutures she even had and on top of that the suture job was awful! I spent over $700 dollars for service that was complete crap. I would not recommend this place to anyone. Go to your vet if possible or a different ER Read Less