As with another pet owner, our pets are members of our family. Children. We called for an appointment for our Pom after the groomer told us besides excessive shedding, she appeared to have a skin con... Read More
As with another pet owner, our pets are members of our family. Children. We called for an appointment for our Pom after the groomer told us besides excessive shedding, she appeared to have a skin condition. The first available appointment was more than two weeks out. Two weeks, with a problem--not for shots, not for a wellness checkup. If this was your 2-legged child, would you wait two weeks if he or she had strep? An ear infection? Why should we wait just because the child is a pet and not a human?? We ended up dropping her off for a vet tech check, because that was the soonest way we could get her in. Dr. Stuart is wonderful. He told me the plan of action after a brief exam when I dropped her off, he told me I'd hear from someone within a couple hours. Then it went down hill. After no word for four hours I called. First 10 minutes all I got was a busy signal. Once the call went through, I was told I was the next caller in line, did I mind holding. Half a hour still on hold, I called from my cell phone while still on hold from my office line. Ended up getting assistance on my cell phone before my office phone, and the office call had been connected more than 40 minutes longer. And all of that to be told there was no news yet, they'd call me by 2pm. No call at 2pm, and I went through the same busy signal/excessive hold time process as before, but this time it was even longer. After finally speaking to Dr. Stuart about my dog, I shared my frustrations with him. He said this is a common complaint and unfortunately Dr. Abernathy is the only one with the ability to make changes--seems the new phone system Dr. Abernathy had installed a few months ago is worse than the system that it replaced. When I requested copies of all records for our pets, the front clerk asked me if we're moving. I replied no, after the inability to get ahold of anyone when you had my dog we are changing vets. The charge for today's visit was just over $200--which seems expensive even considering blood work and lab tests, I know it's much more than we paid Canyon Crossroads. Too bad they're two hours away from where we live now or we'd still be there. I do believe the level of care from Dr. Stuart was better than good, but the level of frustration trying to get information makes Sunrise not the vet for loving pet families like ours. Read Less