Animal Emergency Care

My 5 year old dog stopped eating Monday evening and slowly got worse from there. I brought her in first thing on Thursday morning. The receptionist was very friendly when I called and helpful in my decision to come in. We were seen really quick. The DR. was very nice and compassionate. Unfortunately it was a little too late for my baby. The DR was very clear in making sure we knew all of our options and walking us through everything. There is not one thing I would change about her care. My only complaint is the secretary seeming women walked into the room not even 30 seconds after my dog was put down to ask if we wanted to pay now or after. Are you kidding?! If I wasnt too busy bawling I would have said something to her then... I found that to very rude and disrespectful. Other than that, the staff was amazing. Read Less

Wow! Excellent care! We brought our elderly yellow lab over and she fell and was limping at the suggestion of her normal vet as they were about to close. We were impressed! First off, they put us in a room immediately and the vet tech and vet came in within 15 minutes of our being there. The vet did a thorough examination and assessment on our dog and explained all treatment, imaging and medication options. In no way did they try to nickle and dime us! And it was $97 to walk in, not $250 or $500 like other places. We saw Dr Brown, he and the entire staff, from reception down were wonderful, caring and compassionate. We would highly recommend them! Read Less

Our 7 year-old labradoodle went from being perfectly fine one evening to being significantly distressed four hours later.  It was on a Sunday, so we made the decision to take her to this Emergency Clinic.  We were only seated briefly before being directed to an available room.  Our vet tech was very friendly to my wife and I, and our dog.  We waited a bit but understood this is an Emergency clinic and cases are taken in order of urgency.  Our vet, Dr. Gritzmacher, was super-friendly and knowledgeable.  After examining our dog, it was determined she had a pretty intense allergic reaction (anaphylaxis).  Dr. Gritzmacher came up with a treatment plan and offered us a low-high price with no pressure to choose one or the other, but rather listened to our input in relation to the two scenarios.  We all agreed on a plan and our dog was taken for treatment.  When our dog was brought back to us 15-20 minutes later, she was already exhibiting better signs of health.  Everyone we encountered that day at this clinic was friendly and professional; from the vets to the people working the desk, whom we talked to and even laughed with.In summary, we had the option to go to another emergency veterinary facility, but chose GBVEC because it was closer to our home and that's all.  Our dog is now healthy, the price we paid for all diagnostics and treatment was reasonable, and the staff there was great.That's why my wife and I give it 5 stars. Read Less

So Wednesday I came home from work to find my dog very lethargic... he was quietly wandering around. Not himself though. Waited a couple hours... he vomited a couple times, walked around with tail between legs, panting, no interest in food. My regular vet was about to close in a half hour and it would have taken me a half hour to get to them - so we came here. Before going here - I called ahead and spoke with the front desk. He guy who answered was extremely rude and spoke down to me. I told him about my dog vomiting and said that I originally offered food. (white rice) He got very annoyed with me and spoke to me as if I were stupid - "You are NOT supposed to offer food to your dog if it is vomiting." Okay, WOW, I did PRIOR to the vomiting and for a dog that eats any human food no matter what - it was part of pointing out how odd his acting was. Then, my phone, for whatever reason cut out and I didn't hear his question, so I asked him to repeat it. He then, EXTREMELY RUDELY says, "DO. YOU. KNOW. WHERE. WE. ARE. LOCATED." in an annoyed and sarcastic manner. I almost wanted to cry... my dog is ten years old and everything to me. I am really worried and this jerk (I really want to use a different word here...) is being horrible to me. Nice. Anyway, after telling him I knew of where he was and seeing as my vet said they refer people here, I was on my way. We get there and there is maybe a couple cars there. Walking in - no one is in the waiting area and the place is dead quiet. Two people at the desk. The man I spoke to on the phone hands me some paperwork to fill out and it is about a half hour... 40 min wait to get into a room. Once we are in the room - another half hour. We see a vet tech (who was really nice) then another 30 min wait to see a vet. Vet came in, listened to my worries... looked at Jack... she gave us some possibilities of what could be wrong but for the most part, it was inconclusive. She gave us four options for him and I know my dog. He tends to have weird inconclusive symptoms - we will have a bad night, take him in the next day... do tests, then nothing. Anyway - I really wanted some meds to get him though the night/pain, so we went with the first option. Vet leaves to get the estimate... 20/30 min later we get a write up with high and low end costs. The low end has a test added, something we didn't discuss... so I asked for that to be taken off and depending how the night went, we would discuss other options with the regular vet. So Jack was taken in the back for his fluids and meds.. another long wait. Then another wait between the time he came back and the time we received his meds for home. When we were to leave, we were told that we just needed to walk out and the desk guy would take care of us. We went to where it said patients should check out/pay. Waited... waited. The guys back was to us the entire time. He even saw us but didn't say anything. SO we walked around to the front. "Is this where we pay?" - Oh yeah... just give me a minute. We waited 10 minutes together then I went outside while my boyfriend waited. 20 minutes later he came out. I get that places like this get busy... but SERIOUSLY?!?! YES, my dog was seen. YES, he was treated...to an extent???  but we spent over two hours here when we the ONLY patients when we first walked in. It was over $300 to be seen, IV fluids, and the meds. Won't come here again if my pet needs help... The vet and the techs were nice but the wait was ridiculous and the guy at the front desk was a nightmare. Read Less

No one wants to come here, because if you are you're pet is having an emergency :( I have never experienced my pet needing emergency attention till Saturday evening. I recently adopted a rescue dog and she was having an allergic reaction to something, she had welts on her stomach, swollen eyes, was crying and itching like crazy. Upon arrival the receptionist seemed emotionless, it wasn't the most welcoming feeling during this scary time. The place is super clean though. We had to wait a really long time, which isn't comforting when your pet is in pain and needs help. We waited at least an hour to even be seen by the dr. There was no one else visible to us. But, I'm assuming the wait was so long because some other animal needed the assistance faster. After the long wait, they treated my poor little girl for an allergic reaction. Within a few hours she was doing much better. But for my dog to get 2 shots, it took a total of 2 hours. Kind of crazy. But, I'm just glad my dog is okay! Read Less

This is where you have faith in the dedicated professional vets who care DEEPLY for our pets!  We euthanized our eleven year old, fantastic and wonder dog last Saturday night. From the moment we arrived, their attention to detail, From helping us get our boy out of the car and onto a comfortable blanket, and then peacefully and respectfully making certain his last breath was calm and effortless.  Immaculately clean and organized. The kindest people ever!Dee Dee Read Less

I recently took my pet rat to the emergency room at 4821 Genesee street. When I called the man told me 97.00 for a consult so I was thinking maybe 150.00 with the medicine. They charged me 257.00. Its a rat not a dog or cat. The rat has a tumor that had become infectedThe gentleman that answered the phone basically lied and told me that they could do the surgery. They had no intention of doing surgery. Just trying to get your money and giving you false hope. I won't make that mistake twice. The people at the front desk were horrible. No people skills what so ever couldn't even look you in the eye. The only good thing that came out of it was the doctor notified my vet and we were able to get wiskers in a few days earlier for surgery. Read Less

It was so difficult having to give them one star but in order to post the review you have to click on at least one star! THIS PLACE DESERVES 0 stars!!!!!!!!!This place is horrible.....how they stay in business is beyond me...I took my cat there...he occasionally has problems with constipation...We were in the examining room for over an hour waiting to be seen..vet comes in..takes my cat back and gives him meds to make him go to the bathroom...about 30 min later brings him back out and tells me he did go but in case he needs another enema I could leave him...i told them no it was fine ...I was taking him home because obviously I would be charged for the time he stayed...so they informed me if I left and needed to bring him back at any point that same day I would have to pay all over again including the office visit...it was $280 for an enema....yes it was an emergency vet so I would expect to pay more but to tell me they would charge the full amount after seeing him once that day in case I needed to return I found that ridiculous....I would NEVER go back there and they are located five minutes from my house....I will drive the 30 minutes to Orchard Park Emergency where I have gone to a couple of times and they are much more professional and caring and friendly.....This place is horrible.... Read Less

Absolutely horrible. Do yourself and your pet a huge favor, and drive the extra to get to Orchard Park. Such a shame this hospital was just built and they cannot even properly staff or run it. They actually tell you they are not "properly staffed" to watch your pet, even in a critical situation. There is never a supervisor on duty- ever. You need to write a letter and wait for the once a month Board Meeting, and then call to see if your concerns were addressed. If you happen to have a pet die in their care, the lack of compassion says not a single staff member should be in this profession. The staff members are lazy and regularly fight, loud enough so it can be heard by others. Euthanasia is a common recommendation here, rather than stabilizing a pet so it can be seen by a qualified Veterinarian the following day. This place is like a Banfield- the vets are bottom of the barrel, far from creme of the crop. I took many of my own dogs here as well as fosters and refuse to go here again. Orchard Park is 24 hour. They have a regular vet on off hours as well as a vet for critical cases- which this vet hospital can NOT handle. They are 24 hour. Take the extra drive, for your pet's sake. Even if you do happen to go here, I bet the guy at the counter playing solitaire on the computer when you walk in will make you think twice. I am absolutely amazed this place has not shut down yet. Read Less

I came here this past Sunday (3/30) because my dog Molly was very sick. We took her here and were seen right away because of her bad condition. Everyone from the start was very friendly. However, over the course of our time here we never received any definitive answers. Mind you, we ourselves didn't know what was causing our dog to be so sick but the vets really didn't offer us much information. After some cost negotiations (it was very nice that they were able to work with us on the price) we decided to check Molly in for 12 hours to 'flush her system'. We were expecting to pick her up in better condition but when we got there she was just as sick. It was relieving knowing that she was in the care of professionals for that 12 hours but looking back I probably wouldn't bring her back here due to the lack of answers. Thankfully Molly is doing a little better now after I cared for her the past two days. Read Less

My poor dog had surgery a few days prior and was dehydrated by Sunday.  I was concerned and brought her to the emergency clinic.  The front desk isn't real pleasant, but I got over that - I just wanted my dog to be seen and hydrated.  1h+ went by while I waited in the freezing cold exam room.  A tech came in, wrote down my "issues" and said the dr would be in shortly.  Another 1h+ went by before the vet came in.  My dog fell asleep on the floor waiting all this time, wish I had napped too.  I felt bad for her that the floor was so cold, should have brought in a blanket from the car. Prices are steep but I realize it's an emergency clinic.  The actual vet I did end up seeing was very kind, I just think on a weekend they are probably overwhelmed.   Next time I would probably wait for my regular vet. Read Less

On Monday night, I was faced with a literally screaming dog, when I got home from dinner out. We couldn't tell what he was so upset about but he wouldn't let my family members touch him. This is completely terrifying as a pet owner. Something is wrong, but my dog looked okay. Of course I feared the worst, and since our usual vet office was closed for the evening, we set out for the closest emergency vet location. I saw this office on my drive to my sister's house in Clarence, from a Yelp event ironically. When we pulled in, there were no other patients waiting. The receptionist was okay. Kind of brusque and didn't seem too caring, an unusual trait for someone working in an emergency facility. Filled out paper work, waited to see vet. The facility itself is really nice, new, clean. Saw the vet tech first who had a feeling that my dog's issue was with his stomach. Does he eat things he shouldn't? Yes, actually. So I was even more alarmed. I had told her that I thought something was wrong with his gait in his front legs. He seemed to be limping a bit. Not like him. Would have made sense to be the source of his pain if he had jumped off of the couch to greet whomever, when the front door opened. She still seemed convinced that it was his stomach.Vet came in, pushed around on his stomach, could feel nothing wrong and he never yelped in pain. I told her about his limping. The odd thing to me was that they never looked at his front paws or his arms at all. Never checked his shoulders or collar bone. Kind of odd. The vet did suggest that he could have a soft tissue injury, like a muscle pull, and in that case they would probably just treat him with pain meds. They offered us the option of an x-ray (they'd have to sedate him) or pain meds and follow up with normal vet. Since pup was relatively calm by this point, I chose pain meds for him. He got an injection of buprenol and rimadyl to take home. Our regular vet (All Creatures in East Amherst) called us the next morning for follow up. Pup is okay and seems to have gotten better over the course of the week. I'm thinking it was in fact a soft tissue injury, like a muscle pull. This clinic never called to follow up, which is a little strange to me, but I guess they just let the regular vet do that. I've had experience with an emergency vet clinic in Wheat Ridge, CO with this same dog for a different issue. The service they offered, versus this clinic, seemed warmer. Perhaps I overreacted to my pup's insane reaction to something (pain), but it's better to be safe than sorry. I hope to never have to come back here (please God!) but if another emergency comes up, I will consider them again. They're A-OK. Read Less

One of our cats had a suture thread poking out of her belly (after being spayed). When we noticed it it was 7:30PM, half an hour after our usual vet closes, and I was given the recommendation of taking the cat here. It was easy enough to find, the setting was a tad gloomy, but both the receptionist, the vet tech. we deal with as well as the vet were all very nice. We were told that the standard visit fee is $97, and any additional procedures would be added to that. Turns out the procedure was so simple (snip off the suture and pull it out, check her scar, check for lumps, check for infections), and our little Ashes was so well behaved that they waived the fee and let us go without charging anything! Overall I'm extremely happy that I was sent here and will take my pets here for any future emergencies, Read Less