Animal Clinic of Long Island City
Astoria, New York
Team
Emma Gapas
Veterinarian
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Services
Boarding
Dental
Deworming
Grooming
Homeopathy
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Reviews
Jenny C.
20 May 2019
REPORT
I Have been here twice with my dog for Vaccines and check up's, I have always had a pleasant experience. Usually our appointment time is always accurate and we are in and out. The Staff are friendly a...
I Have been here twice with my dog for Vaccines and check up's, I have always had a pleasant experience. Usually our appointment time is always accurate and we are in and out. The Staff are friendly and can handle my hyper dog :). They have recommended different treats, food and things for my dog to stay healthy, which is very helpful.The prices are a bit pricey however its worth it.
ChaCha D.
20 Mar 2019
REPORT
I have never had anything but a good experience here. My dog went here for 15 years and they were always professional and kind. At the end of her long life, they provided both comfort and resources. I...
I have never had anything but a good experience here. My dog went here for 15 years and they were always professional and kind. At the end of her long life, they provided both comfort and resources. I just got a new dog and will be returning here for sure.
Christina C.
7 Mar 2019
REPORT
BEWARE OF THE GROOMER HERE!!! VERY ROUGH AND NOT COMPASSIONATE AT ALL!!! I passed by there a couple weeks ago and I asked them if I was able to stay with my dog while he got groomed and they said, yea...
BEWARE OF THE GROOMER HERE!!! VERY ROUGH AND NOT COMPASSIONATE AT ALL!!! I passed by there a couple weeks ago and I asked them if I was able to stay with my dog while he got groomed and they said, yeah no problem so I made the appointment for today (first appt at 9:30am) I get there and the groomer is like, "no you can't wait with him, who said you can wait" and I told her that I had already asked prior to making the appointment if I could stay with him and they said that I could. I let her know that he gets separation anxiety and he has stomach issues when he gets stressed out. I also personally just don't like leaving him with the groomers because I I don't trust them and for good reason based on this experience today. After going back and fourth for 10 minutes she's like fine you could stay so we go back and she starts shaving him but very rough where he she is pulling at his fur with the razor to go through his hair. Not gentle at all. He is barking because she is so rough. Mind you I already told her he is traumatized by Groomer's so you would think she would be a little more compassionate. She puts a mussel on him because at this point my dog is trying to nip at her. (He's a 10 lb Yorkie Bichon). Then she gets to clipping his nails which he hates and she isn't even looking closely at his nails just clipping away and cuts his nail so short he starts bleeding. She was rushing and very rough with him. He's barking and now his little foot has blood all over. She put the antiseptic on his nail to stop the bleeding. After she clipped all his nails she took the mussel off. Then she gives him a bath and mind you this whole time he is barking and crying and it's stressing him out and she's not doing anything like saying it's okay or anything like that to calm him down or comfort him. Now he's back on the table and she starts to blow dry him. His nail starts bleeding again and it's stressing him out so now she sticks him in this cage and she faces the hairdryer on him to dry him off and while he was in the cage I see that he kept picking up his front left foot where she cut his nail too short so I tell her, "listen I can hold him in my lap while the hairdryer (which can be moved anywhere and face any direction) is facing him to calm him down because he still barking nonstop, he's super stressed and he has the stomach issues where when he gets really stressed he can get really sick and throw up and when that happens I have to take him to the vet and I don't feel like having to spend $1000 at the vet right now". She says to me, "he is fine". "Umm, No he's not fine". She said to me "he'll stay in there until he's dry". I said to her "excuse me he could sit on my lap with the dryer facing us to get dry or he can air dry. He needs a little break from the non-stop stress. The dryer is stressing him out too much and at this point he's mostly dry". So she tells me, "no you can't take him out" and I'm like "excuse me, who the hell are you to tell me, he is my dog and I don't like your attitude towards me or him" so I walked over to the cage I opened it I took him out. I walked with him to the front desk which is through the vets office since it's attached and I told the front desk lady and the veterinarian the whole situation I let them know she was very unprofessional she's rude she cut my dogs nails so damn short he was on three paws when he was in the cage because his right front paw was in pain from her cutting him and even when I put him on the floor. The receptionist seemed compassionate and said I don't blame you, I would do the same if it were my dog. But the vet didn't really seem compassionate, by the looks I would say they are related, they looked very similar. Do yourself a favor and never ever bring your dog to get groomed here!!!!!
Nikki F.
8 Feb 2019
REPORT
I will spare you all the details of the worst vet visit I have ever experienced in my life (currently in tears) because there are enough of them on here for you to read already. I read all the reviews...
I will spare you all the details of the worst vet visit I have ever experienced in my life (currently in tears) because there are enough of them on here for you to read already. I read all the reviews and decided to take a chance anyways as my dog was attacked by another dog and needs care for his wounds every 3 days...I was desperate for a good vet in my general area.I will not be returning. PLEASE PLEASE PLEASE, know the bad reviews on this page are accurate, I wish I listened. No compassion, extremely unprofessional, worst service I have ever experienced. I am traumatized. Horrendous.
Amy L.
11 Dec 2018
REPORT
I took my dog ocean here for a yearly vaccine on 10/24 and it was the worst experiences ever. The young lady who give my dog a booster shot, rabies canine, and a bordetella was so confused. Shouldn't ...
I took my dog ocean here for a yearly vaccine on 10/24 and it was the worst experiences ever. The young lady who give my dog a booster shot, rabies canine, and a bordetella was so confused. Shouldn't a doctor know if a bordetella knows if the vaccine can be one or three years. She even has to ask the old lady receptionist. I am not sure if she's new but she was not great... From what I remember, she didn't even do a temperature on ocean which most of places does for a yearly vaccine. It's sad to say this place is so close to my home, however the doctor doesn't even seem like she's a doctor. Lack of knowledge.
Mirona V.
8 Nov 2018
REPORT
I recently moved to the neighborhood and took my cockerpoo her for exam, vaccines and grooming!I loved it all.Nice, clean and welcoming clinic.Friendly staff.Easy check in/check out.Affordable. $$I d...
I recently moved to the neighborhood and took my cockerpoo her for exam, vaccines and grooming!I loved it all.Nice, clean and welcoming clinic.Friendly staff.Easy check in/check out.Affordable. $$I did NOT feel pressured by staff nor doctor to purchase products or unnecessary dog services.Groomer did a wonderful job also.Definitely, I'll be returning for any future health visits and grooming my dog will need.
Lynn M.
26 Aug 2018
REPORT
;My husband and I decided to change Vets from Astoria Vetinerary Group on Steinway Street to Animal Clinic of LIC. We brought Sophie here today for the first time for an eye condtion. I thought Dr Em...
;My husband and I decided to change Vets from Astoria Vetinerary Group on Steinway Street to Animal Clinic of LIC. We brought Sophie here today for the first time for an eye condtion. I thought Dr Emma was very thorough in her exam, asked alot of questions, Sophie has a skin allergy also and on the intake forms they asked what are we feeding our dog. The other Vet NEVER asked what we were feeding her and just kept billing more medicine, more medicine.So, so far the first visit I was very impressed. The office is very clean, doesnt smell and everyone there was very friendly and helpful. It is also well stocked with foods, treats, etc.
Barbara S.
1 Aug 2018
REPORT
Dr. Gapas and Alvares are more or less ok but their stuff and the vets working there on the weekends are horrible. I had an emergency twice with my dogs on the weekend, called for help; they told me.....
Dr. Gapas and Alvares are more or less ok but their stuff and the vets working there on the weekends are horrible. I had an emergency twice with my dogs on the weekend, called for help; they told me..."this case is not ordinary, I need to do some research and will call you back." They basically hanged up on me....this was Saturday....nobody called me back & they didn't even leave the chart for the main doctor to follow up. I called Tuesday to see if they knew what happened ...they had no idea. Also I was overcharged few times...when I asked why is my bill so high they said...our printer broke so we had to charge you twice....
Starr R.
16 Jun 2018
REPORT
Honestly the best animal clinic probably in the history of ever. I take all my little fur babies here and recently I had to put one of my little angels down (due to her liver failing). And I won't get...
Honestly the best animal clinic probably in the history of ever. I take all my little fur babies here and recently I had to put one of my little angels down (due to her liver failing). And I won't get in to all the details BUT they sent me a card with her paw print on the inside and a little snippet of her fur and I can 100% guarantee you will not get that kind of respect and love anywhere else from any other vet. She had been going to them forever and all the vets there loved her. She was truly the softest cat in the world so I'm so so so thankful and grateful that they were able to give me some of her fur without me asking and that they just intuitively knew I wanted her paw print (I didn't even ask for it, totally wanted to but didn't cause I was so sad). Anyways long story but I'll always support this place and if you're looking for a caring spot in Astoria or anywhere in nyc this is one of the best places.
Frederico Macabu
1 Jun 2018
REPORT
PET PARENTS BEWARE.
I am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their...
PET PARENTS BEWARE.
I am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their clinic that happened last summer, which I will tell you what had happened .I am here to get JUSTICE for myself but for especially my dog and warn other pet parents about these people or clinic your are bringing your pets in. I will never come back to this place again.
My mix lab breed dog had an affected anus and was in pain and discomfort and had difficulty making a poopy, so what any good owner would do right away is take their dogs or cats to the vet for examination and treat the problem. It was on a Friday afternoon, so we arrive as an emergency walk in and the receptionist greets me. I wait for the Veterinary to see me and my dog. I am met by Louis Alvarez. I explain to Mr. Alvarez that the left side or right side of my dogs anus is swollen.
After I told him that his attitude or demeanor to me and my dog was like we were an inconvenience to him and he said I can not take care of this today you will have to wait till Monday and that we needed to use anesthesia on your dog to clean the anus gland or flush the anus of pous. Mind you this is not my first time dealing with this situation my other dog had the same problem and the other vet clinic took care of this problem in 30 minutes. A.I was referred by an other dog owner to try Animal clinic of L.I.C. , she told me their price was reasonable. I pleaded with him that we needed to take care of my dog right away. The way he and his assistant handled my dog or took in my dog was with lack of compassion and was unprofessional, they both was rough with my dog and tried to rush the process of cleaning my dogs anus.
They treated my dog more like a piece of meat than a living, breathing, sentient being. I should had stop them from the beginning and just leave and go to an other vet clinic, dont ever and I mean ever hesitate to speak up or take action for your dog's best interest or behalf of your dog. Stand up for your dogs or cats or pets, it is our job to protect them. Especially when the vet or assistant is not treating your animals right. But I really wanted to help my dog hoping this guy can bring relief to my dog's pain and discomfort. When he spoke to me he never looked me in the eyes and explained what was going on with my dog and what he was doing on the spot, so I can tell this guy is dishonest. Mr. Alvarez and the assistant never tried to make my dog feel comfortable and calm while he was with them. They disregard my dogs feelings.
They were forceful with their movement. They inserted the needle on my dogs paws 3 or 4 times before they could find the vein to draw blood. Come on now you went to school for this training and you been doing this for a while and you guys needed to make several attempts to find the vein to draw blood. My dog had to feel those needles several times poking at him.Lousy vet and lousy assistant. I should have never paid for this lousy service and left the clinic. I should actually get a refund for this lousy service. If I were the owner of that place I would fire him and the assistant.
The owner is lousy too to let people like that work at her clinic. Bottom line is these people just care about MONEY and not the best interest of your beloved pets.This guy's Veterinary license should be revoked. People who work as a doctor, veterinary, nurse, home aide care taker, care taker of elderly people, should have compassion, patient and aptitude for this kind of profession. If you dont have those qualities than you are in the wrong profession.
Joanna Garcia
1 Jun 2018
REPORT
DO NOT COME HERE. I've been here a handful of times for my cat and my main reason for coming was because it was so close to my home. My last visit I went there for his vaccinations. I called ahead, as...
DO NOT COME HERE. I've been here a handful of times for my cat and my main reason for coming was because it was so close to my home. My last visit I went there for his vaccinations. I called ahead, asked for pricing and requested the 3 year shots and the receptionist made a note in my file. When I went to pay, I find out that they gave my cat the one year shots meaning I will have to pay again next year for shots that should have already been covered. The vets and techs do not care for the owners and only care to charge more. They're not sympathetic or try to educate you on how to care for your pet, they would rather lecture and guilt you. The receptionist just kept ranting about how busy she was instead of ensuring I was receiving the correct vaccinations or having a good visit. DO NOT RECOMMEND.
Frederico M.
1 Jun 2018
REPORT
Pet parents bewareI am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their cl...
Pet parents bewareI am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their clinic that happened last summer, which I will tell you what had happened .I am here to get JUSTICE for myself but for especially my dog and warn other pet parents about these people or clinic your are bringing your pets in. I will never come back to this place again.My mix lab breed dog had an affected anus and was in pain and discomfort and had difficulty making a poopy, so what any good owner would do right away is take their dogs or cats to the vet for examination and treat the problem. It was on a Friday afternoon, so we arrive as an emergency walk in and the receptionist greets me. I wait for the Veterinary to see me and my dog. I am met by Louis Alvarez. I explain to Mr. Alvarez that the left side or right side of my dogs anus is swollen. After I told him that his attitude or demeanor to me and my dog was like we were an inconvenience to him and he said I can not take care of this today you will have to wait till Monday and that we needed to use anesthesia on your dog to clean the anus gland or flush the anus of pous. Mind you this is not my first time dealing with this situation my other dog had the same problem and the other vet clinic took care of this problem in 30 minutes. I was referred by an other dog owner to try Animal clinic of L.I.C. , she told me their price was reasonable. I pleaded with him that we needed to take care of my dog right away. The way he and his assistant handled my dog or took in my dog was with lack of compassion and was unprofessional, they both was rough with my dog and tried to rush the process of cleaning my dogs anus. They treated my dog more like a piece of meat than a living, breathing, sentient being. I should had stop them from the beginning and just leave and go to an other vet clinic, dont ever and I mean ever hesitate to speak up or take action for your dog's best interest or behalf of your dog. Stand up for your dogs or cats or pets, it is our job to protect them. Especially when the vet or assistant is not treating your animals right. But I really wanted to help my dog hoping this guy can bring relief to my dog's pain and discomfort. When he spoke to me he never looked me in the eyes and explained what was going on with my dog and what he was doing on the spot, so I can tell this guy is dishonest. Mr. Alvarez and the assistant never tried to make my dog feel comfortable and calm while he was with them. They disregard my dogs feelings.They were forceful with their movement. They inserted the needle on my dogs paws 3 or 4 times before they could find the vein to draw blood. Come on now you went to school for this training and you been doing this for a while and you guys needed to make several attempts to find the vein to draw blood. My dog had to feel those needles several times poking at him.Lousy vet and lousy assistant. I should have never paid for this lousy service and left the clinic. I should actually get a refund for this lousy service. If I were the owner of that place I would fire him and the assistant. Actaully the owner is lousy too to let people like that work at her clinic. Bottom line is these people just care about MONEY and not the best interest of your beloved pets.This guy's Veterinary license should be revoked. People who work as a doctor, veterinary, nurse, home aide care taker, care taker of elderly people, should have compassion, patient and aptitude for this kind of profession. If you dont have those qualities than you are in the wrong profession
Mona K.
26 May 2018
REPORT
This review is long overdue... this place takes really great care of my boxer - Macho.Dr. Gapas has watched over my boy's health for over 4 yrs. They have done everything from vaccinations to surgerie...
This review is long overdue... this place takes really great care of my boxer - Macho.Dr. Gapas has watched over my boy's health for over 4 yrs. They have done everything from vaccinations to surgeries.What I love most about this place is the care in their service, and holistic/natural approach they take. Last year, they even worked with me with remove and prevent my dogs (genetically-prone) mast cell tumors. Surgery was seamless, Macho healed perfectly, and we worked to create a diet that would prevent the tumors from coming back... and it worked!To the folks at ACLIC, thank you all so much!
Jasmin Torres
28 Mar 2018
REPORT
Great doctors and staff. I've been taking my furbabies here for years.
Karay Akar
12 Mar 2018
REPORT
Good place and good stuff. I'll recommend.
Rosaliny Montilla
3 Mar 2018
REPORT
I do NOT recommend coming here, since all they care about is the payment. Smh 🤦🏻♀️ Highly unsatisfied & I WILL NOT be bringing back my dog here EVER.
Stevie Jade Glowacz
10 Jan 2018
REPORT
Love this animal clinic! They treat my cats like family and are so accommodating. Very knowledgeable vet and staff and everyone is really friendly. I would definitely refer this place to all my family...
Love this animal clinic! They treat my cats like family and are so accommodating. Very knowledgeable vet and staff and everyone is really friendly. I would definitely refer this place to all my family and friends. Keep up the great work!
Dani R.
24 Sep 2017
REPORT
The most disrespectful and unprofessional staff working the front desk. Jacky, a young girl that works at the front desk (tattoos all over her arms) has made a complaint to me about a dispute she sai...
The most disrespectful and unprofessional staff working the front desk. Jacky, a young girl that works at the front desk (tattoos all over her arms) has made a complaint to me about a dispute she said she had over the phone with my daughter some months ago that NEVER HAPPENED. She just came up with random lies accusing my daughter of having threatened her and called her names over the phone, which is totally out of character for who my daughter is, and its just simply not true. When she insisted my daughter had made an appointment for a "grooming" for my dog who is a Rat Terrier (extremely short hair) who never had or needed a grooming, that is when I realized that she just lies all over the place. She then said "oh maybe he was scheduled for a bath". Really? When did that ever happened in the history of the year's I've brought Griffin there? When I tried to question her deeper about this to get to the bottom of the matter, she became really disrespectful with me and asked me to leave the clinic! She THREW ME OUT of the clinic because I tried to find out details about the the accusations she made about this alleged incident. I am a CLIENT. This was literally right after I paid $265 for dog's visit that day. I had done nothing wrong! Unbelievable. I kept my calm and just told her this is not possible, you are making a mistake. Or you are mixing up people here. Then she raised her voice and told me to get out and never come back when she is working?!? This girl is so unprofessional, so disrespectful, so arrogant and most importantly she is a LIAR. How can you have such staff working there Dr. Gapas? Don't you investigate such things? Don't you want to know what happened when Jacky told my daughter the little skin tag would cost one price and then next day my daughter brought our dog there and suddenly it was twice the price? Jacky never owned up to having made that mistake in the first place, all she said was "such things can happen" then turns around and makes accusations and fabricates lies about clients? First of all, such things CAN happen, but my daughter traveled to Queens with our dog and exactly that amount of money in her pocked, based on Jacky's quote! Then she was yelled at (and we have a witness that was with her) by your staff when she complained the price was now double from what she was quoted. Jacky, instead of owning up to that MISTAKE SHE MADE and apologizing for it, went ahead and fabricated a whole story about a phone call with my daughter the day after or something... and made wrongful accusations and insisted her story was the truth. DR. CAPAS please call me? I would like to talk about this with you. I am seriously considering taking legal action. I am so furious. I feel completely disrespected. I have spent years coming to your clinic and a lot of money there for my dog. I do not accept this unprofessional, rude, disrespectful and completely unlawful behavior I had to deal with yesterday as part of my dog's yearly checkup visit. Unbelievable. I expect your phone call. I will definability look into where I can report this on a higher level. Treating clients like this during their vet visit is completely unacceptable and I am sure there is a law protecting me from what I had to deal with yesterday. I will definitely file a formal complaint at better business bureau against your staff and make sure I post about it. People like Jacky should not be working around animals.
Val L
16 Aug 2017
REPORT
Dr Emma and her staff are great! Prices are reasonable too. They are very objective on treatment and don't try to up-sell you other services. They also normally run on schedule, so waiting time is min...
Dr Emma and her staff are great! Prices are reasonable too. They are very objective on treatment and don't try to up-sell you other services. They also normally run on schedule, so waiting time is minimum.
Kiss Krisztina
26 May 2017
REPORT
They are lovely and professional people, both the doctors and the staff. Always took care of my cats, even on Sundays.
Hifza N.
22 Apr 2017
REPORT
I have been coming to this clinic for over 7 years with kitty, who always received the utmost care. The staff, the vets and the vet techs have always been gracious. Unfortunately, he got cancer when h...
I have been coming to this clinic for over 7 years with kitty, who always received the utmost care. The staff, the vets and the vet techs have always been gracious. Unfortunately, he got cancer when he was older and I had no choice but to put him down in this facility. I was devastated, but the clinic took such good care of me and my kitty and gave me so much kindness and understanding.Nearly 2 years later, I adopted a rescued kitty, who had been abandoned and living in the streets. At the clinic, I was greeted by two young new girls who were in the patient room with me. One of them took my kitties temperature, while they joked to each other about how the other girl accidentally stuck the thermometer in a cat's vagina instead of her anus. Just adopting a female kitty, that was absolutely horrendous to hear! After asking a bit about my cat, they proceeded to chat very loudly and animatedly amongst themselves. They were candidly discussing other patients and how some people had the audacity to ask how much emergency care costs. It is absolutely disgusting to make fun of people who may not have financial troubles and have deal with a sick pet at the same time!! Disgusting!! While I was waiting for the vet, they continued to talk and laugh and share how disgusted they were at someone's dog and even more personal conversations about patients and their owners. It was absolutely unprofessional!! I was fuming and I was afraid to say anything because I would have screamed at them. Finally the vet came to check my kitty and they were still there talking loudly amongst themselves. At my whits end, I told them to stop talking over me while I am speaking to my vet - to which they left the room. I kindly conveyed to the doctor that I'm a bit anxious and that I had put my other cat down in this same examining room last year. Her remark was less than comforting, she said "the girls are young" and that's it. That's not an excuse!! That's totally unprofessional! I told her that I need calm energy in this room with my cat, which she conveyed one of the girls when she came back in. The rest of the 1/2 hour of examinations went well, but I'm still left with a distaste of the new staff they are hiring and allowing such unprofessionalism. I told the vet that the rescue org said they vaccinated her and spayed her. But, she couldn't find any signs of the spaying and then she said we should vaccinate her anyway. For a rescued, traumatized kitty, getting two vaccinations in short amount of time could be harmful. I told her that I'd rather wait to find out. Doing a little research on the internet, it could have possibly put my kitty in anaphylaxis shock! Also, I shared with the vet that I think my kitty might be deaf, but she didn't do any tests to try to figure this out. She told me to test her at home, myself. That was not very comforting. My kitty is my child, my baby and my heart! No one would allow this sort of behavior with a human child and nor should they. The facility has been really great to my other kitty, but I would highly recommend that they find new vet techs immediately! They need to find people with kind hearts, understanding and compassion. I don't care what their age is. Until they re-train and/or change their current staff, I will not be coming back. I would rather spend my money elsewhere.
kelly condoleon
3 Mar 2017
REPORT
I absolutely love Dr Gapas and her lean towards holistic care for my dogs. She's very knowledgeable and her advice is geared toward the health and wellness of your pet. Compared to other vets I've ...
I absolutely love Dr Gapas and her lean towards holistic care for my dogs. She's very knowledgeable and her advice is geared toward the health and wellness of your pet. Compared to other vets I've gone to, she is the most affordable. She cares too much about your pet to over vaccinate. I highly recommend Dr Gapas.
tania berks
2 Feb 2017
REPORT
Great care at a convenient location.
Martins B.
4 Oct 2016
REPORT
I standby what I say below. I had brought in my pet here to get checked for an illness he had developed suddenly back in August 2016. Couldn't walk, head tilted, possible ear infection. There was a do...
I standby what I say below. I had brought in my pet here to get checked for an illness he had developed suddenly back in August 2016. Couldn't walk, head tilted, possible ear infection. There was a doctor of 55 yr old Savalla I believe who checked and literally said I DON'T KNOW. On top of that, we got quoted on to do so many tests, blood work ($400) + XRAYS/ULTRASOUND ($750). Pathetic! Just made the price up writing on a piece of SCRAP paper. The "force" 'willed me' (huge star wars fan...) and so I decided to do nothing at their place. Then took my pet to another Vet near by whom I trusted more (charged only $120 for blood work, and $500 for Xrays). Still found nothing....so was just trial and error with medication. Sad story in the end is that my pet is now dead. We had to put to sleep as quality of life deteriorated after medications and visits with an ACTUAL vet and Neurologist. Im not sure if me taking several days to see the other Vet was my mistake waiting longer or....matter of it being that severe for my cat there was no turning back....but without a DOUBT to have a vet at THIS location Animal Clinic say I don't know is concerning and practically should not be in business. They don't know what they are doing, they charge an ARM AND LEG for testing (only to find NOTHING) This other poor guy that was in there with a pet before me and was so shocked with like an over $1,000 Estimate to do tests on his older pet. He looked so sad probably at fact it was too much to help his poor old aged pet. In fact if I recall correctly I had brought in another pet last year to this place who had some bowel issues and I believe it was Dr. Gappas who ALSO said "I don't know" as well for an answer. Turned out to be IBD which was diagnosed by Steinway Vet. All in all, Animal Clinic of LIC costed my cat's life essentially. And I will make sure I make amends for this as it hurted so much to put my pet down. Wasn't even an old pet too.Shall you delete my post, Shall I get banned, I will easily re post, I will easily have IP changed so I will repost and repost. And believe me, without my pet, I have All the time in the world now. I WILL get my message across. STAY AWAY FROM THIS VET!
Marc Levitt
3 Oct 2016
REPORT
We have 3 cats and we have brought them all to Dr. Alveraz and the other dr (who's name exacts me!), They are so warm and accommodating... and very, very fair with pricing. We used to go to the guy on...
We have 3 cats and we have brought them all to Dr. Alveraz and the other dr (who's name exacts me!), They are so warm and accommodating... and very, very fair with pricing. We used to go to the guy on Steinway and he was more concerned with uncharging than helping our pets. These guys are just so kind...and even though we don't go to them for regular visits, we are never made to feel bad. It's always a sense of "how can we help this pet right now" Love them and couldn't recommend them enough.
sooz p.
20 Sep 2016
REPORT
AMAZING STAFF! Caring and compassionate. We are relocating to Europe so we needed to start the pet passport paperwork. Our boy is a feral cat so not the easiest to handle. The result is he is has beco...
AMAZING STAFF! Caring and compassionate. We are relocating to Europe so we needed to start the pet passport paperwork. Our boy is a feral cat so not the easiest to handle. The result is he is has become very matted over time. We brought him in and they were amazing. They updated his microchip for international travel , gave him his updated rabies and distemper shots and then proceeded to trim ALL the matts off. They literally groomed him and he is now matt-free. We were so grateful they took this extra time to do this. Thank you to the entire staff at Animal Clinic of Long Island City specifically Dr Alvarez and Bernadette as well as a 3rd vet tech whose name I didn't catch but she was also amazing and very attentive. Seriously, the best vet I have ever visited.
Hector Alicea
21 Jul 2016
REPORT
Great clinic team their provide A+ service. Dr. Alvarez saved my dogs life. I highly recommend this place to all animal lovers.
Kaley The dobie
3 Jul 2016
REPORT
Took her in just to get one vaccination. Vaccine itself they charge $30. And they charge $50 just for less than a minute examination. Less than a minute! I was like, that's it? Charging me that money ...
Took her in just to get one vaccination. Vaccine itself they charge $30. And they charge $50 just for less than a minute examination. Less than a minute! I was like, that's it? Charging me that money is fine, but wouldn't you give it like 5 minutes at least, to check up my dog? If not emergency wouldn't bring my dog back here.
dogs4 eva
28 Jun 2016
REPORT
Love my local vet. I have four dogs so great to have a vet on the corner The vets here really care about the animals they care for and and it shows. They saved my Yorkie when he ran into a truck wh...
Love my local vet. I have four dogs so great to have a vet on the corner The vets here really care about the animals they care for and and it shows. They saved my Yorkie when he ran into a truck when he got lose and if they were not there, he would be dead. Well, he was dead but they brought him back to life. They also have a great groomer.
Lili A.
5 Apr 2016
REPORT
Dr Emma Gapas ... I have no words to thank all that she makes for my baby mili , she is a wonderful doctor !! For me she is a Life saver . we love her so much thank you doctor !! Mili and Tito Arias
elizabeth rivera
26 Mar 2016
REPORT
all i can say from my experience is that Dr. G And all of her team saved my cat Lucky's life and i will for ever be idedited to them. if you want dedicated and experience Doctor and great and fantasti...
all i can say from my experience is that Dr. G And all of her team saved my cat Lucky's life and i will for ever be idedited to them. if you want dedicated and experience Doctor and great and fantastic staff taking care of your beloved animal this is the place.
Cameo M
21 Nov 2015
REPORT
Service leaves much to be desired and there is nowhere to park. Many other options nearby, I like Astoria Veterinary Group better.
Brian McCallion
18 Sep 2015
REPORT
Dr. Gapas is great as are the other veterinarians. The technical staff works hard and I like them. I frequently board my two dogs and they get good care while I'm away. I depend on this firm to care ...
Dr. Gapas is great as are the other veterinarians. The technical staff works hard and I like them. I frequently board my two dogs and they get good care while I'm away. I depend on this firm to care for my dogs. They aren't perfect, but they provide an excellent service and listen to me. As is always the case, you need to be in charge of your dogs health, and this team will educate you, care for your pets, and will work with you to ensure your pet has the best care money can buy.
Joe C.
2 Apr 2015
REPORT
The service has always been friendly and the staff is always accommodating and informed. I think we used every vet there at least once for our two pets and all our issues have been resolved quickly. T...
The service has always been friendly and the staff is always accommodating and informed. I think we used every vet there at least once for our two pets and all our issues have been resolved quickly. They also do grooming and boarding for their patients at reasonable costs. The facilities were clean and well maintained which is sometimes an issue at vets. They also offer a variety of special pet diets on site
CC M.
28 Mar 2015
REPORT
Boarded my dog here once and never again.After two nights when I picked her up she was depressed, didn't eat, didn't sleep, and had a terrible experience by the look on her face.She wasn't sick and di...
Boarded my dog here once and never again.After two nights when I picked her up she was depressed, didn't eat, didn't sleep, and had a terrible experience by the look on her face.She wasn't sick and didn't have a diagnosis. She was boarded for two nights there.
Paul G G
6 Nov 2013
REPORT
Dr Gapas, Jane and Bidette are all amazing people. I have taken all of my dogs to LIC Animal Clinic for the last 17 years, and even though I moved out of the neighborhood 10 yrs ago, I still make the...
Dr Gapas, Jane and Bidette are all amazing people. I have taken all of my dogs to LIC Animal Clinic for the last 17 years, and even though I moved out of the neighborhood 10 yrs ago, I still make the trip to Dr Gapas's, and I wouldn't dream of going anyplace else. Dr Gapas has a heart of gold. She has seen my dogs through some tough times. Every time she has treated my dogs, whether for a minor sickness or a major surgery, the dogs have always been better off for Dr. Gapas's having attended to them.
Kim Chen
26 Nov 2012
REPORT
This place was one of few vets open on Sunday but I see its just to prey on the desperate. After three days they couldn't do much for my cat so I went to another vet and they healed him in 2 hours. Ju...
This place was one of few vets open on Sunday but I see its just to prey on the desperate. After three days they couldn't do much for my cat so I went to another vet and they healed him in 2 hours. Just so you know if you leave your pet overnight make sure you pick them up before 12pm the next day or they'll charge you for another day like a hotel. The staff won't mention this policy to you until it's too late and the doctor won't talk to you until after 2pm when their finish looking at new patients coming in. Besides they don't do anything overnight.
scarlett7477
5 Oct 2008
REPORT
Initially, I was very happy with my experience here. The vets and front desk staff were always kind to my dog and welcoming to me. They stayed open late once to remove a tick from my dog and didn't ...
Initially, I was very happy with my experience here. The vets and front desk staff were always kind to my dog and welcoming to me. They stayed open late once to remove a tick from my dog and didn't even charge me. However, the first time I boarded my labrador retriever for a weekend, she came down with a very nasty case of kennel cough a few days later. The staff assured me that this was common, but I've read that it can be caused by dirty conditions, and after seeing some of the other reviews here I'm convinced that was the case. The worst experience I had was when I scheduled my dog to be spayed. I brought her in at 9:00 AM and had not fed or given her water since 9 PM the night before, per their instructions. At 2:00 that afternoon (five hours later) I called to check on her, and was told that they were understaffed and had been too busy with emergencies to perform the operation. I understand emergencies take precedence, but was appalled that they had not called to tell me to come pick her up, and instead had left my dog sitting in a cage all that time when she could have been home with me being exercised, fed, etc. They insisted they had not had time to call but I think that is ridiculous. I am going to another vet.
oastwa
13 Aug 2008
REPORT
we just adopted a puppy and got a few friend's recommendations to go this place. the first few times seemed ok..i agree with other postings that say the place does smell, the wait time is definitely u...
we just adopted a puppy and got a few friend's recommendations to go this place. the first few times seemed ok..i agree with other postings that say the place does smell, the wait time is definitely unpredictable even if you make an appointmen (my first time, I waited almost an hour) and there are animals just roaming around the office, which i found unsanitary. the real problem with this place is that they have more than 1 vet attending to your pet, so depending on the day of your appt, you may get someone different who will tell you something different. and even worse, none of the vets seem to communicate to the front desk or to each other! for instance, we were told that vaccinations can be done every 2 weeks. so we called to make an appt for a 3rd round, and the receptionist scheduled us. when we showed up, the vet there on that day told us it was too soon (she prefers to give them 3 weeks instead) and turned us away! then when we went back, we asked about getting our dog neutered and the vet told us between 4-6 months is fine. our puppy is 4 months, and we scheduled an appt to bring her in. AGAIN when we showed up, a different vet told us she recommends the dog get neutered at 6 months and turned us away again!! seeing as my boyfriend and i are both working professionals, we have to take time off of work to bring our puppy in for these treatments and this place seems to have no problem in wasting our time. seems like nobody bothers checking your pet's chart to see what the best course of treatment is. they leave it up to you and they just want you to make an appt. if you ever call in and have questions, the receptionist is not helpful. she'll only recommend that you make an appointment, and then when you come in, you waste time waiting around, then they end up turning you away! i think it's just poor customer service and shows that even though they may care about your pet (which i'm not totally convinced they do) they definitely don't care about you.
ksj0728
13 May 2008
REPORT
Recently I took my dogs there to be boarded while we went out of town. I sent a friend by two days later to check on them. She asked the girl at the front desk how my dogs were. The girl replied "" O...
Recently I took my dogs there to be boarded while we went out of town. I sent a friend by two days later to check on them. She asked the girl at the front desk how my dogs were. The girl replied "" Oh Great! They're down stairs playing and they have a cat friend!"" My friend , having an odd feeling asked to see them. The girl's face went blank and she said okay. When my friend got downstairs she found my 87 pound Golden Retriever in a cage too small for him covered in feces. MY other dog was also sitting in a cage of feces. My friend angrily said this was unacceptable, demanded for them to be bathed, and took them home an hour later with her to care for them until I got home. Neither of my dogs have ever used the bathroom in the house and have been to top obedience schools. The only answer for this is that they fed them something they shouldn't have and neglected to walk them. Prior to dropping my dogs off at the office I came in to see where the dogs were boarded. The desk lady showed me the kennels just passed the exam rooms. They looked nice and spacious. I reserved a large one so they could be together. One week later I returned to drop them off with 2 pages typed of instructions, their food , and their own blanket. My friend found them without their blanket, in nasty cages DOWNSTAIRS and they were not together!!! ON top of that they did not feed my dogs their own food and they were sick for 3 days! They also ran straight to their water as soon as they got home and drank as thought they hadn't had water for a long period of time! This is a vet's office!!! THey didn't abide by anything I asked. Everything I asked was in writing and was also stated in a signed document. The girls who worked there were just hanging out upstairs while my dogs were down stairs being mistreated. There were NO OTHER DOGS in this facility being cared for other than mine at this time. THis is beyond unacceptable!!! This is a VETS office!!! DO NOT TAKE YOUR PETS HERE!
vetman
4 Mar 2007
REPORT
I stopped by to take some pictures I needed for a show and Dr. Gappas was nice enough to let me use her facility. The office was very clean and that helped with my shoot as well as the animals who we...
I stopped by to take some pictures I needed for a show and Dr. Gappas was nice enough to let me use her facility. The office was very clean and that helped with my shoot as well as the animals who were very well taken care of and in good looking condition. The staff was very friendly and I felt comfortable the whole time. Dr. Gappas goes out of her way to accomidate each person and pet at the clinic. Thank you
alicat79
19 Sep 2006
REPORT
Both my cats were patients of Dr. Gappas for a short period of time. I thought she was a good doctor because she is caring and called to follow up on my cats. However after bringing my cat in for a ...
Both my cats were patients of Dr. Gappas for a short period of time. I thought she was a good doctor because she is caring and called to follow up on my cats. However after bringing my cat in for a sonogram for her heart (in order to prepare her in getting her teeth done) and than picking her up, she got a cold and began sneezing. She is 12 years old and has never gotten a cold. I figured out why this happened-because of the place! They have about 15 cats walking around (dogs too) and they go outside as well and than come back in! The place doesn't smell like a vet office SHOULD smell like when u walk in-sterilized and clean. Instead it smells of cat urine. Not only that but whenever I go there I have to sit on a magazine rather than the seats since they are filled with cat hair. So I came to the conclusion that since my cat never has gotten sick she before must have gotten sick from one of the cats there-especially going outside. I thought Dr. Gappas was good, but the fact that she allows an animal hospital to be in that kind of condition is a disgrace. To make matters worse, now my other 4 year old cat got a cold as well. We had to bring him and her to another vet and get medicine (I refuse to bring them there anymore). Even after calling Dr. Gappas to complain she first said it is the diet we are feeding them (which is BS because I have had cats for 20 years and none of them have ever gotten sick) but than finally admitted in her own words ""well maybe they did get sick from coming here"". All in all I will NOT be going back there, they are a total disappointment.
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(718) 204-1448
Business Hours
Monday
Mon
09:00AM-16:00PM
Tuesday
Tue
09:00AM-16:00PM
Wednesday
Wed
09:00AM-16:00PM
Thursday
Thu
09:00AM-16:00PM
Friday
Fri
09:00AM-16:00PM
Saturday
Sat
09:00AM-14:00PM
Sunday
Sun
09:00AM-14:00PM
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Animal Clinic of Long Island City
Astoria, New York
Book an Appointment
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Business Hours
Monday
09:00AM-16:00PM
Tuesday
09:00AM-16:00PM
Wednesday
09:00AM-16:00PM
Thursday
09:00AM-16:00PM
Friday
09:00AM-16:00PM
Saturday
09:00AM-14:00PM
Sunday
09:00AM-14:00PM
Services
Boarding
Dental
Deworming
Grooming
Homeopathy
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Team
Emma Gapas
Veterinarian
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Reviews
Jenny C.
20 May 2019
I Have been here twice with my dog for Vaccines and check up's, I have always had a pleasant experience. Usually our appointment time is always accurate and we are in and out. The Staff are friendly a...
I Have been here twice with my dog for Vaccines and check up's, I have always had a pleasant experience. Usually our appointment time is always accurate and we are in and out. The Staff are friendly and can handle my hyper dog :). They have recommended different treats, food and things for my dog to stay healthy, which is very helpful.The prices are a bit pricey however its worth it.
ChaCha D.
20 Mar 2019
I have never had anything but a good experience here. My dog went here for 15 years and they were always professional and kind. At the end of her long life, they provided both comfort and resources. I...
I have never had anything but a good experience here. My dog went here for 15 years and they were always professional and kind. At the end of her long life, they provided both comfort and resources. I just got a new dog and will be returning here for sure.
Christina C.
7 Mar 2019
BEWARE OF THE GROOMER HERE!!! VERY ROUGH AND NOT COMPASSIONATE AT ALL!!! I passed by there a couple weeks ago and I asked them if I was able to stay with my dog while he got groomed and they said, yea...
BEWARE OF THE GROOMER HERE!!! VERY ROUGH AND NOT COMPASSIONATE AT ALL!!! I passed by there a couple weeks ago and I asked them if I was able to stay with my dog while he got groomed and they said, yeah no problem so I made the appointment for today (first appt at 9:30am) I get there and the groomer is like, "no you can't wait with him, who said you can wait" and I told her that I had already asked prior to making the appointment if I could stay with him and they said that I could. I let her know that he gets separation anxiety and he has stomach issues when he gets stressed out. I also personally just don't like leaving him with the groomers because I I don't trust them and for good reason based on this experience today. After going back and fourth for 10 minutes she's like fine you could stay so we go back and she starts shaving him but very rough where he she is pulling at his fur with the razor to go through his hair. Not gentle at all. He is barking because she is so rough. Mind you I already told her he is traumatized by Groomer's so you would think she would be a little more compassionate. She puts a mussel on him because at this point my dog is trying to nip at her. (He's a 10 lb Yorkie Bichon). Then she gets to clipping his nails which he hates and she isn't even looking closely at his nails just clipping away and cuts his nail so short he starts bleeding. She was rushing and very rough with him. He's barking and now his little foot has blood all over. She put the antiseptic on his nail to stop the bleeding. After she clipped all his nails she took the mussel off. Then she gives him a bath and mind you this whole time he is barking and crying and it's stressing him out and she's not doing anything like saying it's okay or anything like that to calm him down or comfort him. Now he's back on the table and she starts to blow dry him. His nail starts bleeding again and it's stressing him out so now she sticks him in this cage and she faces the hairdryer on him to dry him off and while he was in the cage I see that he kept picking up his front left foot where she cut his nail too short so I tell her, "listen I can hold him in my lap while the hairdryer (which can be moved anywhere and face any direction) is facing him to calm him down because he still barking nonstop, he's super stressed and he has the stomach issues where when he gets really stressed he can get really sick and throw up and when that happens I have to take him to the vet and I don't feel like having to spend $1000 at the vet right now". She says to me, "he is fine". "Umm, No he's not fine". She said to me "he'll stay in there until he's dry". I said to her "excuse me he could sit on my lap with the dryer facing us to get dry or he can air dry. He needs a little break from the non-stop stress. The dryer is stressing him out too much and at this point he's mostly dry". So she tells me, "no you can't take him out" and I'm like "excuse me, who the hell are you to tell me, he is my dog and I don't like your attitude towards me or him" so I walked over to the cage I opened it I took him out. I walked with him to the front desk which is through the vets office since it's attached and I told the front desk lady and the veterinarian the whole situation I let them know she was very unprofessional she's rude she cut my dogs nails so damn short he was on three paws when he was in the cage because his right front paw was in pain from her cutting him and even when I put him on the floor. The receptionist seemed compassionate and said I don't blame you, I would do the same if it were my dog. But the vet didn't really seem compassionate, by the looks I would say they are related, they looked very similar. Do yourself a favor and never ever bring your dog to get groomed here!!!!!
Nikki F.
8 Feb 2019
I will spare you all the details of the worst vet visit I have ever experienced in my life (currently in tears) because there are enough of them on here for you to read already. I read all the reviews...
I will spare you all the details of the worst vet visit I have ever experienced in my life (currently in tears) because there are enough of them on here for you to read already. I read all the reviews and decided to take a chance anyways as my dog was attacked by another dog and needs care for his wounds every 3 days...I was desperate for a good vet in my general area.I will not be returning. PLEASE PLEASE PLEASE, know the bad reviews on this page are accurate, I wish I listened. No compassion, extremely unprofessional, worst service I have ever experienced. I am traumatized. Horrendous.
Amy L.
11 Dec 2018
I took my dog ocean here for a yearly vaccine on 10/24 and it was the worst experiences ever. The young lady who give my dog a booster shot, rabies canine, and a bordetella was so confused. Shouldn't ...
I took my dog ocean here for a yearly vaccine on 10/24 and it was the worst experiences ever. The young lady who give my dog a booster shot, rabies canine, and a bordetella was so confused. Shouldn't a doctor know if a bordetella knows if the vaccine can be one or three years. She even has to ask the old lady receptionist. I am not sure if she's new but she was not great... From what I remember, she didn't even do a temperature on ocean which most of places does for a yearly vaccine. It's sad to say this place is so close to my home, however the doctor doesn't even seem like she's a doctor. Lack of knowledge.
Mirona V.
8 Nov 2018
I recently moved to the neighborhood and took my cockerpoo her for exam, vaccines and grooming!I loved it all.Nice, clean and welcoming clinic.Friendly staff.Easy check in/check out.Affordable. $$I d...
I recently moved to the neighborhood and took my cockerpoo her for exam, vaccines and grooming!I loved it all.Nice, clean and welcoming clinic.Friendly staff.Easy check in/check out.Affordable. $$I did NOT feel pressured by staff nor doctor to purchase products or unnecessary dog services.Groomer did a wonderful job also.Definitely, I'll be returning for any future health visits and grooming my dog will need.
Lynn M.
26 Aug 2018
;My husband and I decided to change Vets from Astoria Vetinerary Group on Steinway Street to Animal Clinic of LIC. We brought Sophie here today for the first time for an eye condtion. I thought Dr Em...
;My husband and I decided to change Vets from Astoria Vetinerary Group on Steinway Street to Animal Clinic of LIC. We brought Sophie here today for the first time for an eye condtion. I thought Dr Emma was very thorough in her exam, asked alot of questions, Sophie has a skin allergy also and on the intake forms they asked what are we feeding our dog. The other Vet NEVER asked what we were feeding her and just kept billing more medicine, more medicine.So, so far the first visit I was very impressed. The office is very clean, doesnt smell and everyone there was very friendly and helpful. It is also well stocked with foods, treats, etc.
Barbara S.
1 Aug 2018
Dr. Gapas and Alvares are more or less ok but their stuff and the vets working there on the weekends are horrible. I had an emergency twice with my dogs on the weekend, called for help; they told me.....
Dr. Gapas and Alvares are more or less ok but their stuff and the vets working there on the weekends are horrible. I had an emergency twice with my dogs on the weekend, called for help; they told me..."this case is not ordinary, I need to do some research and will call you back." They basically hanged up on me....this was Saturday....nobody called me back & they didn't even leave the chart for the main doctor to follow up. I called Tuesday to see if they knew what happened ...they had no idea. Also I was overcharged few times...when I asked why is my bill so high they said...our printer broke so we had to charge you twice....
Starr R.
16 Jun 2018
Honestly the best animal clinic probably in the history of ever. I take all my little fur babies here and recently I had to put one of my little angels down (due to her liver failing). And I won't get...
Honestly the best animal clinic probably in the history of ever. I take all my little fur babies here and recently I had to put one of my little angels down (due to her liver failing). And I won't get in to all the details BUT they sent me a card with her paw print on the inside and a little snippet of her fur and I can 100% guarantee you will not get that kind of respect and love anywhere else from any other vet. She had been going to them forever and all the vets there loved her. She was truly the softest cat in the world so I'm so so so thankful and grateful that they were able to give me some of her fur without me asking and that they just intuitively knew I wanted her paw print (I didn't even ask for it, totally wanted to but didn't cause I was so sad). Anyways long story but I'll always support this place and if you're looking for a caring spot in Astoria or anywhere in nyc this is one of the best places.
Frederico Macabu
1 Jun 2018
PET PARENTS BEWARE.
I am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their...
PET PARENTS BEWARE.
I am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their clinic that happened last summer, which I will tell you what had happened .I am here to get JUSTICE for myself but for especially my dog and warn other pet parents about these people or clinic your are bringing your pets in. I will never come back to this place again.
My mix lab breed dog had an affected anus and was in pain and discomfort and had difficulty making a poopy, so what any good owner would do right away is take their dogs or cats to the vet for examination and treat the problem. It was on a Friday afternoon, so we arrive as an emergency walk in and the receptionist greets me. I wait for the Veterinary to see me and my dog. I am met by Louis Alvarez. I explain to Mr. Alvarez that the left side or right side of my dogs anus is swollen.
After I told him that his attitude or demeanor to me and my dog was like we were an inconvenience to him and he said I can not take care of this today you will have to wait till Monday and that we needed to use anesthesia on your dog to clean the anus gland or flush the anus of pous. Mind you this is not my first time dealing with this situation my other dog had the same problem and the other vet clinic took care of this problem in 30 minutes. A.I was referred by an other dog owner to try Animal clinic of L.I.C. , she told me their price was reasonable. I pleaded with him that we needed to take care of my dog right away. The way he and his assistant handled my dog or took in my dog was with lack of compassion and was unprofessional, they both was rough with my dog and tried to rush the process of cleaning my dogs anus.
They treated my dog more like a piece of meat than a living, breathing, sentient being. I should had stop them from the beginning and just leave and go to an other vet clinic, dont ever and I mean ever hesitate to speak up or take action for your dog's best interest or behalf of your dog. Stand up for your dogs or cats or pets, it is our job to protect them. Especially when the vet or assistant is not treating your animals right. But I really wanted to help my dog hoping this guy can bring relief to my dog's pain and discomfort. When he spoke to me he never looked me in the eyes and explained what was going on with my dog and what he was doing on the spot, so I can tell this guy is dishonest. Mr. Alvarez and the assistant never tried to make my dog feel comfortable and calm while he was with them. They disregard my dogs feelings.
They were forceful with their movement. They inserted the needle on my dogs paws 3 or 4 times before they could find the vein to draw blood. Come on now you went to school for this training and you been doing this for a while and you guys needed to make several attempts to find the vein to draw blood. My dog had to feel those needles several times poking at him.Lousy vet and lousy assistant. I should have never paid for this lousy service and left the clinic. I should actually get a refund for this lousy service. If I were the owner of that place I would fire him and the assistant.
The owner is lousy too to let people like that work at her clinic. Bottom line is these people just care about MONEY and not the best interest of your beloved pets.This guy's Veterinary license should be revoked. People who work as a doctor, veterinary, nurse, home aide care taker, care taker of elderly people, should have compassion, patient and aptitude for this kind of profession. If you dont have those qualities than you are in the wrong profession.
Joanna Garcia
1 Jun 2018
DO NOT COME HERE. I've been here a handful of times for my cat and my main reason for coming was because it was so close to my home. My last visit I went there for his vaccinations. I called ahead, as...
DO NOT COME HERE. I've been here a handful of times for my cat and my main reason for coming was because it was so close to my home. My last visit I went there for his vaccinations. I called ahead, asked for pricing and requested the 3 year shots and the receptionist made a note in my file. When I went to pay, I find out that they gave my cat the one year shots meaning I will have to pay again next year for shots that should have already been covered. The vets and techs do not care for the owners and only care to charge more. They're not sympathetic or try to educate you on how to care for your pet, they would rather lecture and guilt you. The receptionist just kept ranting about how busy she was instead of ensuring I was receiving the correct vaccinations or having a good visit. DO NOT RECOMMEND.
Frederico M.
1 Jun 2018
Pet parents bewareI am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their cl...
Pet parents bewareI am an actual former customers of theirs and I have experienced the worst Veterinary service for my beloved dog at this clinic, I am still very upset about my experience at their clinic that happened last summer, which I will tell you what had happened .I am here to get JUSTICE for myself but for especially my dog and warn other pet parents about these people or clinic your are bringing your pets in. I will never come back to this place again.My mix lab breed dog had an affected anus and was in pain and discomfort and had difficulty making a poopy, so what any good owner would do right away is take their dogs or cats to the vet for examination and treat the problem. It was on a Friday afternoon, so we arrive as an emergency walk in and the receptionist greets me. I wait for the Veterinary to see me and my dog. I am met by Louis Alvarez. I explain to Mr. Alvarez that the left side or right side of my dogs anus is swollen. After I told him that his attitude or demeanor to me and my dog was like we were an inconvenience to him and he said I can not take care of this today you will have to wait till Monday and that we needed to use anesthesia on your dog to clean the anus gland or flush the anus of pous. Mind you this is not my first time dealing with this situation my other dog had the same problem and the other vet clinic took care of this problem in 30 minutes. I was referred by an other dog owner to try Animal clinic of L.I.C. , she told me their price was reasonable. I pleaded with him that we needed to take care of my dog right away. The way he and his assistant handled my dog or took in my dog was with lack of compassion and was unprofessional, they both was rough with my dog and tried to rush the process of cleaning my dogs anus. They treated my dog more like a piece of meat than a living, breathing, sentient being. I should had stop them from the beginning and just leave and go to an other vet clinic, dont ever and I mean ever hesitate to speak up or take action for your dog's best interest or behalf of your dog. Stand up for your dogs or cats or pets, it is our job to protect them. Especially when the vet or assistant is not treating your animals right. But I really wanted to help my dog hoping this guy can bring relief to my dog's pain and discomfort. When he spoke to me he never looked me in the eyes and explained what was going on with my dog and what he was doing on the spot, so I can tell this guy is dishonest. Mr. Alvarez and the assistant never tried to make my dog feel comfortable and calm while he was with them. They disregard my dogs feelings.They were forceful with their movement. They inserted the needle on my dogs paws 3 or 4 times before they could find the vein to draw blood. Come on now you went to school for this training and you been doing this for a while and you guys needed to make several attempts to find the vein to draw blood. My dog had to feel those needles several times poking at him.Lousy vet and lousy assistant. I should have never paid for this lousy service and left the clinic. I should actually get a refund for this lousy service. If I were the owner of that place I would fire him and the assistant. Actaully the owner is lousy too to let people like that work at her clinic. Bottom line is these people just care about MONEY and not the best interest of your beloved pets.This guy's Veterinary license should be revoked. People who work as a doctor, veterinary, nurse, home aide care taker, care taker of elderly people, should have compassion, patient and aptitude for this kind of profession. If you dont have those qualities than you are in the wrong profession
Mona K.
26 May 2018
This review is long overdue... this place takes really great care of my boxer - Macho.Dr. Gapas has watched over my boy's health for over 4 yrs. They have done everything from vaccinations to surgerie...
This review is long overdue... this place takes really great care of my boxer - Macho.Dr. Gapas has watched over my boy's health for over 4 yrs. They have done everything from vaccinations to surgeries.What I love most about this place is the care in their service, and holistic/natural approach they take. Last year, they even worked with me with remove and prevent my dogs (genetically-prone) mast cell tumors. Surgery was seamless, Macho healed perfectly, and we worked to create a diet that would prevent the tumors from coming back... and it worked!To the folks at ACLIC, thank you all so much!
Jasmin Torres
28 Mar 2018
Great doctors and staff. I've been taking my furbabies here for years.
Karay Akar
12 Mar 2018
Good place and good stuff. I'll recommend.
Rosaliny Montilla
3 Mar 2018
I do NOT recommend coming here, since all they care about is the payment. Smh 🤦🏻♀️ Highly unsatisfied & I WILL NOT be bringing back my dog here EVER.
Stevie Jade Glowacz
10 Jan 2018
Love this animal clinic! They treat my cats like family and are so accommodating. Very knowledgeable vet and staff and everyone is really friendly. I would definitely refer this place to all my family...
Love this animal clinic! They treat my cats like family and are so accommodating. Very knowledgeable vet and staff and everyone is really friendly. I would definitely refer this place to all my family and friends. Keep up the great work!
Dani R.
24 Sep 2017
The most disrespectful and unprofessional staff working the front desk. Jacky, a young girl that works at the front desk (tattoos all over her arms) has made a complaint to me about a dispute she sai...
The most disrespectful and unprofessional staff working the front desk. Jacky, a young girl that works at the front desk (tattoos all over her arms) has made a complaint to me about a dispute she said she had over the phone with my daughter some months ago that NEVER HAPPENED. She just came up with random lies accusing my daughter of having threatened her and called her names over the phone, which is totally out of character for who my daughter is, and its just simply not true. When she insisted my daughter had made an appointment for a "grooming" for my dog who is a Rat Terrier (extremely short hair) who never had or needed a grooming, that is when I realized that she just lies all over the place. She then said "oh maybe he was scheduled for a bath". Really? When did that ever happened in the history of the year's I've brought Griffin there? When I tried to question her deeper about this to get to the bottom of the matter, she became really disrespectful with me and asked me to leave the clinic! She THREW ME OUT of the clinic because I tried to find out details about the the accusations she made about this alleged incident. I am a CLIENT. This was literally right after I paid $265 for dog's visit that day. I had done nothing wrong! Unbelievable. I kept my calm and just told her this is not possible, you are making a mistake. Or you are mixing up people here. Then she raised her voice and told me to get out and never come back when she is working?!? This girl is so unprofessional, so disrespectful, so arrogant and most importantly she is a LIAR. How can you have such staff working there Dr. Gapas? Don't you investigate such things? Don't you want to know what happened when Jacky told my daughter the little skin tag would cost one price and then next day my daughter brought our dog there and suddenly it was twice the price? Jacky never owned up to having made that mistake in the first place, all she said was "such things can happen" then turns around and makes accusations and fabricates lies about clients? First of all, such things CAN happen, but my daughter traveled to Queens with our dog and exactly that amount of money in her pocked, based on Jacky's quote! Then she was yelled at (and we have a witness that was with her) by your staff when she complained the price was now double from what she was quoted. Jacky, instead of owning up to that MISTAKE SHE MADE and apologizing for it, went ahead and fabricated a whole story about a phone call with my daughter the day after or something... and made wrongful accusations and insisted her story was the truth. DR. CAPAS please call me? I would like to talk about this with you. I am seriously considering taking legal action. I am so furious. I feel completely disrespected. I have spent years coming to your clinic and a lot of money there for my dog. I do not accept this unprofessional, rude, disrespectful and completely unlawful behavior I had to deal with yesterday as part of my dog's yearly checkup visit. Unbelievable. I expect your phone call. I will definability look into where I can report this on a higher level. Treating clients like this during their vet visit is completely unacceptable and I am sure there is a law protecting me from what I had to deal with yesterday. I will definitely file a formal complaint at better business bureau against your staff and make sure I post about it. People like Jacky should not be working around animals.
Val L
16 Aug 2017
Dr Emma and her staff are great! Prices are reasonable too. They are very objective on treatment and don't try to up-sell you other services. They also normally run on schedule, so waiting time is min...
Dr Emma and her staff are great! Prices are reasonable too. They are very objective on treatment and don't try to up-sell you other services. They also normally run on schedule, so waiting time is minimum.
Kiss Krisztina
26 May 2017
They are lovely and professional people, both the doctors and the staff. Always took care of my cats, even on Sundays.
Hifza N.
22 Apr 2017
I have been coming to this clinic for over 7 years with kitty, who always received the utmost care. The staff, the vets and the vet techs have always been gracious. Unfortunately, he got cancer when h...
I have been coming to this clinic for over 7 years with kitty, who always received the utmost care. The staff, the vets and the vet techs have always been gracious. Unfortunately, he got cancer when he was older and I had no choice but to put him down in this facility. I was devastated, but the clinic took such good care of me and my kitty and gave me so much kindness and understanding.Nearly 2 years later, I adopted a rescued kitty, who had been abandoned and living in the streets. At the clinic, I was greeted by two young new girls who were in the patient room with me. One of them took my kitties temperature, while they joked to each other about how the other girl accidentally stuck the thermometer in a cat's vagina instead of her anus. Just adopting a female kitty, that was absolutely horrendous to hear! After asking a bit about my cat, they proceeded to chat very loudly and animatedly amongst themselves. They were candidly discussing other patients and how some people had the audacity to ask how much emergency care costs. It is absolutely disgusting to make fun of people who may not have financial troubles and have deal with a sick pet at the same time!! Disgusting!! While I was waiting for the vet, they continued to talk and laugh and share how disgusted they were at someone's dog and even more personal conversations about patients and their owners. It was absolutely unprofessional!! I was fuming and I was afraid to say anything because I would have screamed at them. Finally the vet came to check my kitty and they were still there talking loudly amongst themselves. At my whits end, I told them to stop talking over me while I am speaking to my vet - to which they left the room. I kindly conveyed to the doctor that I'm a bit anxious and that I had put my other cat down in this same examining room last year. Her remark was less than comforting, she said "the girls are young" and that's it. That's not an excuse!! That's totally unprofessional! I told her that I need calm energy in this room with my cat, which she conveyed one of the girls when she came back in. The rest of the 1/2 hour of examinations went well, but I'm still left with a distaste of the new staff they are hiring and allowing such unprofessionalism. I told the vet that the rescue org said they vaccinated her and spayed her. But, she couldn't find any signs of the spaying and then she said we should vaccinate her anyway. For a rescued, traumatized kitty, getting two vaccinations in short amount of time could be harmful. I told her that I'd rather wait to find out. Doing a little research on the internet, it could have possibly put my kitty in anaphylaxis shock! Also, I shared with the vet that I think my kitty might be deaf, but she didn't do any tests to try to figure this out. She told me to test her at home, myself. That was not very comforting. My kitty is my child, my baby and my heart! No one would allow this sort of behavior with a human child and nor should they. The facility has been really great to my other kitty, but I would highly recommend that they find new vet techs immediately! They need to find people with kind hearts, understanding and compassion. I don't care what their age is. Until they re-train and/or change their current staff, I will not be coming back. I would rather spend my money elsewhere.
kelly condoleon
3 Mar 2017
I absolutely love Dr Gapas and her lean towards holistic care for my dogs. She's very knowledgeable and her advice is geared toward the health and wellness of your pet. Compared to other vets I've ...
I absolutely love Dr Gapas and her lean towards holistic care for my dogs. She's very knowledgeable and her advice is geared toward the health and wellness of your pet. Compared to other vets I've gone to, she is the most affordable. She cares too much about your pet to over vaccinate. I highly recommend Dr Gapas.
tania berks
2 Feb 2017
Great care at a convenient location.
Martins B.
4 Oct 2016
I standby what I say below. I had brought in my pet here to get checked for an illness he had developed suddenly back in August 2016. Couldn't walk, head tilted, possible ear infection. There was a do...
I standby what I say below. I had brought in my pet here to get checked for an illness he had developed suddenly back in August 2016. Couldn't walk, head tilted, possible ear infection. There was a doctor of 55 yr old Savalla I believe who checked and literally said I DON'T KNOW. On top of that, we got quoted on to do so many tests, blood work ($400) + XRAYS/ULTRASOUND ($750). Pathetic! Just made the price up writing on a piece of SCRAP paper. The "force" 'willed me' (huge star wars fan...) and so I decided to do nothing at their place. Then took my pet to another Vet near by whom I trusted more (charged only $120 for blood work, and $500 for Xrays). Still found nothing....so was just trial and error with medication. Sad story in the end is that my pet is now dead. We had to put to sleep as quality of life deteriorated after medications and visits with an ACTUAL vet and Neurologist. Im not sure if me taking several days to see the other Vet was my mistake waiting longer or....matter of it being that severe for my cat there was no turning back....but without a DOUBT to have a vet at THIS location Animal Clinic say I don't know is concerning and practically should not be in business. They don't know what they are doing, they charge an ARM AND LEG for testing (only to find NOTHING) This other poor guy that was in there with a pet before me and was so shocked with like an over $1,000 Estimate to do tests on his older pet. He looked so sad probably at fact it was too much to help his poor old aged pet. In fact if I recall correctly I had brought in another pet last year to this place who had some bowel issues and I believe it was Dr. Gappas who ALSO said "I don't know" as well for an answer. Turned out to be IBD which was diagnosed by Steinway Vet. All in all, Animal Clinic of LIC costed my cat's life essentially. And I will make sure I make amends for this as it hurted so much to put my pet down. Wasn't even an old pet too.Shall you delete my post, Shall I get banned, I will easily re post, I will easily have IP changed so I will repost and repost. And believe me, without my pet, I have All the time in the world now. I WILL get my message across. STAY AWAY FROM THIS VET!
Marc Levitt
3 Oct 2016
We have 3 cats and we have brought them all to Dr. Alveraz and the other dr (who's name exacts me!), They are so warm and accommodating... and very, very fair with pricing. We used to go to the guy on...
We have 3 cats and we have brought them all to Dr. Alveraz and the other dr (who's name exacts me!), They are so warm and accommodating... and very, very fair with pricing. We used to go to the guy on Steinway and he was more concerned with uncharging than helping our pets. These guys are just so kind...and even though we don't go to them for regular visits, we are never made to feel bad. It's always a sense of "how can we help this pet right now" Love them and couldn't recommend them enough.
sooz p.
20 Sep 2016
AMAZING STAFF! Caring and compassionate. We are relocating to Europe so we needed to start the pet passport paperwork. Our boy is a feral cat so not the easiest to handle. The result is he is has beco...
AMAZING STAFF! Caring and compassionate. We are relocating to Europe so we needed to start the pet passport paperwork. Our boy is a feral cat so not the easiest to handle. The result is he is has become very matted over time. We brought him in and they were amazing. They updated his microchip for international travel , gave him his updated rabies and distemper shots and then proceeded to trim ALL the matts off. They literally groomed him and he is now matt-free. We were so grateful they took this extra time to do this. Thank you to the entire staff at Animal Clinic of Long Island City specifically Dr Alvarez and Bernadette as well as a 3rd vet tech whose name I didn't catch but she was also amazing and very attentive. Seriously, the best vet I have ever visited.
Hector Alicea
21 Jul 2016
Great clinic team their provide A+ service. Dr. Alvarez saved my dogs life. I highly recommend this place to all animal lovers.
Kaley The dobie
3 Jul 2016
Took her in just to get one vaccination. Vaccine itself they charge $30. And they charge $50 just for less than a minute examination. Less than a minute! I was like, that's it? Charging me that money ...
Took her in just to get one vaccination. Vaccine itself they charge $30. And they charge $50 just for less than a minute examination. Less than a minute! I was like, that's it? Charging me that money is fine, but wouldn't you give it like 5 minutes at least, to check up my dog? If not emergency wouldn't bring my dog back here.
dogs4 eva
28 Jun 2016
Love my local vet. I have four dogs so great to have a vet on the corner The vets here really care about the animals they care for and and it shows. They saved my Yorkie when he ran into a truck wh...
Love my local vet. I have four dogs so great to have a vet on the corner The vets here really care about the animals they care for and and it shows. They saved my Yorkie when he ran into a truck when he got lose and if they were not there, he would be dead. Well, he was dead but they brought him back to life. They also have a great groomer.
Lili A.
5 Apr 2016
Dr Emma Gapas ... I have no words to thank all that she makes for my baby mili , she is a wonderful doctor !! For me she is a Life saver . we love her so much thank you doctor !! Mili and Tito Arias
elizabeth rivera
26 Mar 2016
all i can say from my experience is that Dr. G And all of her team saved my cat Lucky's life and i will for ever be idedited to them. if you want dedicated and experience Doctor and great and fantasti...
all i can say from my experience is that Dr. G And all of her team saved my cat Lucky's life and i will for ever be idedited to them. if you want dedicated and experience Doctor and great and fantastic staff taking care of your beloved animal this is the place.
Cameo M
21 Nov 2015
Service leaves much to be desired and there is nowhere to park. Many other options nearby, I like Astoria Veterinary Group better.
Brian McCallion
18 Sep 2015
Dr. Gapas is great as are the other veterinarians. The technical staff works hard and I like them. I frequently board my two dogs and they get good care while I'm away. I depend on this firm to care ...
Dr. Gapas is great as are the other veterinarians. The technical staff works hard and I like them. I frequently board my two dogs and they get good care while I'm away. I depend on this firm to care for my dogs. They aren't perfect, but they provide an excellent service and listen to me. As is always the case, you need to be in charge of your dogs health, and this team will educate you, care for your pets, and will work with you to ensure your pet has the best care money can buy.
Joe C.
2 Apr 2015
The service has always been friendly and the staff is always accommodating and informed. I think we used every vet there at least once for our two pets and all our issues have been resolved quickly. T...
The service has always been friendly and the staff is always accommodating and informed. I think we used every vet there at least once for our two pets and all our issues have been resolved quickly. They also do grooming and boarding for their patients at reasonable costs. The facilities were clean and well maintained which is sometimes an issue at vets. They also offer a variety of special pet diets on site
CC M.
28 Mar 2015
Boarded my dog here once and never again.After two nights when I picked her up she was depressed, didn't eat, didn't sleep, and had a terrible experience by the look on her face.She wasn't sick and di...
Boarded my dog here once and never again.After two nights when I picked her up she was depressed, didn't eat, didn't sleep, and had a terrible experience by the look on her face.She wasn't sick and didn't have a diagnosis. She was boarded for two nights there.
Paul G G
6 Nov 2013
Dr Gapas, Jane and Bidette are all amazing people. I have taken all of my dogs to LIC Animal Clinic for the last 17 years, and even though I moved out of the neighborhood 10 yrs ago, I still make the...
Dr Gapas, Jane and Bidette are all amazing people. I have taken all of my dogs to LIC Animal Clinic for the last 17 years, and even though I moved out of the neighborhood 10 yrs ago, I still make the trip to Dr Gapas's, and I wouldn't dream of going anyplace else. Dr Gapas has a heart of gold. She has seen my dogs through some tough times. Every time she has treated my dogs, whether for a minor sickness or a major surgery, the dogs have always been better off for Dr. Gapas's having attended to them.
Kim Chen
26 Nov 2012
This place was one of few vets open on Sunday but I see its just to prey on the desperate. After three days they couldn't do much for my cat so I went to another vet and they healed him in 2 hours. Ju...
This place was one of few vets open on Sunday but I see its just to prey on the desperate. After three days they couldn't do much for my cat so I went to another vet and they healed him in 2 hours. Just so you know if you leave your pet overnight make sure you pick them up before 12pm the next day or they'll charge you for another day like a hotel. The staff won't mention this policy to you until it's too late and the doctor won't talk to you until after 2pm when their finish looking at new patients coming in. Besides they don't do anything overnight.
scarlett7477
5 Oct 2008
Initially, I was very happy with my experience here. The vets and front desk staff were always kind to my dog and welcoming to me. They stayed open late once to remove a tick from my dog and didn't ...
Initially, I was very happy with my experience here. The vets and front desk staff were always kind to my dog and welcoming to me. They stayed open late once to remove a tick from my dog and didn't even charge me. However, the first time I boarded my labrador retriever for a weekend, she came down with a very nasty case of kennel cough a few days later. The staff assured me that this was common, but I've read that it can be caused by dirty conditions, and after seeing some of the other reviews here I'm convinced that was the case. The worst experience I had was when I scheduled my dog to be spayed. I brought her in at 9:00 AM and had not fed or given her water since 9 PM the night before, per their instructions. At 2:00 that afternoon (five hours later) I called to check on her, and was told that they were understaffed and had been too busy with emergencies to perform the operation. I understand emergencies take precedence, but was appalled that they had not called to tell me to come pick her up, and instead had left my dog sitting in a cage all that time when she could have been home with me being exercised, fed, etc. They insisted they had not had time to call but I think that is ridiculous. I am going to another vet.
oastwa
13 Aug 2008
we just adopted a puppy and got a few friend's recommendations to go this place. the first few times seemed ok..i agree with other postings that say the place does smell, the wait time is definitely u...
we just adopted a puppy and got a few friend's recommendations to go this place. the first few times seemed ok..i agree with other postings that say the place does smell, the wait time is definitely unpredictable even if you make an appointmen (my first time, I waited almost an hour) and there are animals just roaming around the office, which i found unsanitary. the real problem with this place is that they have more than 1 vet attending to your pet, so depending on the day of your appt, you may get someone different who will tell you something different. and even worse, none of the vets seem to communicate to the front desk or to each other! for instance, we were told that vaccinations can be done every 2 weeks. so we called to make an appt for a 3rd round, and the receptionist scheduled us. when we showed up, the vet there on that day told us it was too soon (she prefers to give them 3 weeks instead) and turned us away! then when we went back, we asked about getting our dog neutered and the vet told us between 4-6 months is fine. our puppy is 4 months, and we scheduled an appt to bring her in. AGAIN when we showed up, a different vet told us she recommends the dog get neutered at 6 months and turned us away again!! seeing as my boyfriend and i are both working professionals, we have to take time off of work to bring our puppy in for these treatments and this place seems to have no problem in wasting our time. seems like nobody bothers checking your pet's chart to see what the best course of treatment is. they leave it up to you and they just want you to make an appt. if you ever call in and have questions, the receptionist is not helpful. she'll only recommend that you make an appointment, and then when you come in, you waste time waiting around, then they end up turning you away! i think it's just poor customer service and shows that even though they may care about your pet (which i'm not totally convinced they do) they definitely don't care about you.
ksj0728
13 May 2008
Recently I took my dogs there to be boarded while we went out of town. I sent a friend by two days later to check on them. She asked the girl at the front desk how my dogs were. The girl replied "" O...
Recently I took my dogs there to be boarded while we went out of town. I sent a friend by two days later to check on them. She asked the girl at the front desk how my dogs were. The girl replied "" Oh Great! They're down stairs playing and they have a cat friend!"" My friend , having an odd feeling asked to see them. The girl's face went blank and she said okay. When my friend got downstairs she found my 87 pound Golden Retriever in a cage too small for him covered in feces. MY other dog was also sitting in a cage of feces. My friend angrily said this was unacceptable, demanded for them to be bathed, and took them home an hour later with her to care for them until I got home. Neither of my dogs have ever used the bathroom in the house and have been to top obedience schools. The only answer for this is that they fed them something they shouldn't have and neglected to walk them. Prior to dropping my dogs off at the office I came in to see where the dogs were boarded. The desk lady showed me the kennels just passed the exam rooms. They looked nice and spacious. I reserved a large one so they could be together. One week later I returned to drop them off with 2 pages typed of instructions, their food , and their own blanket. My friend found them without their blanket, in nasty cages DOWNSTAIRS and they were not together!!! ON top of that they did not feed my dogs their own food and they were sick for 3 days! They also ran straight to their water as soon as they got home and drank as thought they hadn't had water for a long period of time! This is a vet's office!!! THey didn't abide by anything I asked. Everything I asked was in writing and was also stated in a signed document. The girls who worked there were just hanging out upstairs while my dogs were down stairs being mistreated. There were NO OTHER DOGS in this facility being cared for other than mine at this time. THis is beyond unacceptable!!! This is a VETS office!!! DO NOT TAKE YOUR PETS HERE!
vetman
4 Mar 2007
I stopped by to take some pictures I needed for a show and Dr. Gappas was nice enough to let me use her facility. The office was very clean and that helped with my shoot as well as the animals who we...
I stopped by to take some pictures I needed for a show and Dr. Gappas was nice enough to let me use her facility. The office was very clean and that helped with my shoot as well as the animals who were very well taken care of and in good looking condition. The staff was very friendly and I felt comfortable the whole time. Dr. Gappas goes out of her way to accomidate each person and pet at the clinic. Thank you
alicat79
19 Sep 2006
Both my cats were patients of Dr. Gappas for a short period of time. I thought she was a good doctor because she is caring and called to follow up on my cats. However after bringing my cat in for a ...
Both my cats were patients of Dr. Gappas for a short period of time. I thought she was a good doctor because she is caring and called to follow up on my cats. However after bringing my cat in for a sonogram for her heart (in order to prepare her in getting her teeth done) and than picking her up, she got a cold and began sneezing. She is 12 years old and has never gotten a cold. I figured out why this happened-because of the place! They have about 15 cats walking around (dogs too) and they go outside as well and than come back in! The place doesn't smell like a vet office SHOULD smell like when u walk in-sterilized and clean. Instead it smells of cat urine. Not only that but whenever I go there I have to sit on a magazine rather than the seats since they are filled with cat hair. So I came to the conclusion that since my cat never has gotten sick she before must have gotten sick from one of the cats there-especially going outside. I thought Dr. Gappas was good, but the fact that she allows an animal hospital to be in that kind of condition is a disgrace. To make matters worse, now my other 4 year old cat got a cold as well. We had to bring him and her to another vet and get medicine (I refuse to bring them there anymore). Even after calling Dr. Gappas to complain she first said it is the diet we are feeding them (which is BS because I have had cats for 20 years and none of them have ever gotten sick) but than finally admitted in her own words ""well maybe they did get sick from coming here"". All in all I will NOT be going back there, they are a total disappointment.
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