I really like the doctors very knowledgeable. Only wish staff could be as well. Its February and cold. It may have been a bad idea on my part to bring my hedgehog and one of my guiena pigs in for nai... Read More
I really like the doctors very knowledgeable. Only wish staff could be as well. Its February and cold. It may have been a bad idea on my part to bring my hedgehog and one of my guiena pigs in for nail trimming. It looked like atleast 4 of my piggies nails were not cut, but atleast her nails were still intact and not bleeding, as I will explain further in this review. I was advised of the experience this veterinary had with hedgehog's. My hedgehog is extremely shy with strangers, but I thought they have experience with this type of exotic. There are many different ways to trim hedgehogs nails, shy hedgehogs are difficult I do agree. I am very knowledgeable about hedgehogs, the reason I brought her in for her nails is because my vision isnt what it used to be. A staff member used the water in a sink technique, which is fine, but not in February. The staff member was able to trim her front paws, but not the rear. I was charged full price because of the length of time this took, maybe 15 minutes. I didnt open my hedgehogs travel bag until I got home. She was coughing, she never coughs. I picked her up and she was soaked and covered with tea leaves from a tea bag the staff put in her bedding. The staff had told me she did this, without asking my permission. I was upset at this before I left, but I didnt make a big deal about it. The staff member said hedgehog's like mint tea, not mine. In fact, my hedgehog is extremely fussy. I had to throw out her bedding and clean off the tea and wrapped her in a towel to dry. Im very upset with Harmony because they gave me the impression they have experience with hedgehog's and for charging full price on a service they did not provide and for returning my hedgehog wet,coughing and covered with tea bag leaves. Then the staff member directed a conversation with my step mother and not to me, the owner. She began to school me actually, my step mother, on proper hedgehog care,really I thought? Harmony should be schooled on having staff members with qualifications on animal care. Prior to my visit, my spouse reminded me of an experience we had with one of our guiena pigs that we brought in for a nail trim. The staff member thought it was funny to hold my pet under his front arms and dance him. I didnt find that amusing, he is our pet and not a toy. During my guiena pigs nail trimming, we were not in the room for, a staff member pulled one of his nails out and he screamed, we brought him home and his nail was gone and it was swelled and bloody. They did apologise and we scheduled an appointment with one of the doctors to check his paw. After remembering this experience, I became sick to my stomach and second thought my appointment. But needless to say, I went ahead and brought my hedgehog anyway. Lesson learned, make sure staff member is qualified to trim pets nails, and also ask to be present during nail trimming. Actually, have a doctor do it instead. Read Less