Premier Veterinary Medical Group Bayside

Overall, a great veterinary clinic that I would recommend for you pets!We have been coming to this vet clinic since we first got our dog. They gave us all of her vaccinations. They also took care of her when she had kennel cough as a puppy when we first got her. The price for the visit and vaccinations is very reasonable. They also do spay/neuter procedures here, but the price for this is higher than other local offices, so we didn't spay at this office. Very friendly front staff and vet staff. We have seen 3 different veterinarians on different occasions, but they have all been very very nice and knowledgeable. I trust them with our dog. Read Less

I have been going here for years and thought they were great. I recently got a new puppy and it's been problem after problem. They don't care about you or your animal only care about the money. Stay away. I'm switching vets ASAP!!! Read Less

The vet with long white hair is horrible and abusive to clients. I went there to get the free shots associated with the pet shop I purchased my puppy at. The first time we went it was supposed to be free but instead we walked out with a 150$ bill. I told them multiple times I did not want to pay anything because I planned on taking him to the vet my other dogs go to. They made it seem like certain things were free but in the end we got slapped with a bill. It's ridiculous. I called and complained and the secretary made a note about my complaint in the file. So the next time we went the vet read it and was clearly angry. He began insinuating that I do not take care of my animal and that something was going to happen to him. He also again tried to say that we needed all of this stuff that I've never heard of before or that you can purchase online and do it yourself. Never go here they try to trick you to get money and are rude and condescending. Read Less

$50 for sign up and $20 for hamster teeth trimming. Asked me to come back 4-5 weeks to check on teeth to make sure it "align" properly. Not only was the teeth not align probably, I was charge another $20 for teeth clipping. Honestly if teeth isn't align properly that is the doctors mistake due to his lack of precision and should be corrected at no cost. I can't be dishing out $20 per month! Not only that, the way he handled my hamster was mortifying, he stretched the back of her skin causing her to stretched and her eyes looked like it was going to pop out of her sockets. I didn't want to say anything at that time because I thought it was for the best. She passed away today at 3 years. While inspecting her, I noticed that one of her tooth grew way to long, up to the roof of her mouth. I know it is my fault for not going back to the doctor, but she just showed no signs of distress and she was eating properly, so i just assumed she was well. $20 for teeth trimming is just ridiculous especially when the doctor isn't even busy during the hours selected and he literally takes just a couple of seconds to clip the tooth and he is done. Over the course of 3 years, I spent more on the total visits than I spent on all her food, toys and housing combined. Staffs are very nice and careering. I just wouldn't recommend people coming here for hamster care. Read Less

I'll start off by saying very rarely do you find an animal clinic that feels like home and that some how and some way the Bayside animal clinic does. i have nothing but positive things to say about the wonderful staff and wonderful doctors who took care of my pet in need and didn't leave me pockets to the wind. Thank you bayside animal clinic for all your love and care. Read Less

This place has always taken the best care of my dogs and demonstrated incredible kindness and support when it was time to say goodbye. I drive 40 minutes from out of town because I will not trust any other vet Read Less

Id give it negative stars if possible. I only came here because when I bought my puppy, the store was affiliated and was told all my shots would be free. Free was opposite of all the money I spent that first month. Aside from that .. my puppy got sick and fainted I quickly rushed him to them where they told me they would keep him over night. The next day I went to pick him up and they told me he was fine - no explanation of what had happened and then charged me $1700 !!! I was told to fix him it would be a minimum of $1000. I took my puppy to Whitestone animal hospital and spent $420 to update all his shots, his surgery, the antibiotics and the cone ! To say this vet is beyond over price and have nothing to show for is an understatement Read Less

They take care of what they need to but how ever they are VERY VERY INSENSITIVE!!! I LOST MY DOG AND I WAS MORTIFIED AT HOW COLD AND MEAN THEY WERE! ILL NEVER FORGIVE IT! ILL BE WARNING MY FRIENDS ABOUT THIS PLACE! UGH! Read Less

I live in The Bronx and there are no local vets willing to deal with exotic pets. I travel all the way to Bayside Animal Clinic because they have always provided the best service and care for my guinea pigs. I wouldn't bother going to any other location. It is worth the travel. Read Less

STAY AWAY!! The following is a copy of the letter that I emailed to Central Veterinary Associates, after a nightmarish visit to the Bayside Animal Clinic, today, 1/13/18.Hello, I am writing today to complain about the HORRIBLE experience my family had this morning with the Bayside Animal Clinic, on Bell Blvd., in Bayside NY.  I called on Friday, Jan. 12, 2018, at 9:38 am, to make an appointment for Saturday, January 13, 2018. I was given a 10:15 am appointment for Saturday, January 13, 2018.  We arrived promptly this morning for our appointment. The problems started right off the bat. The male receptionist was blabbing on the phone, and did not even look up to acknowledge us.....my son and I, and a howling cat in his cage. After about 5 minutes, he got off the phone and still ignored us. I had to ask a different staff member to help us. We were then told that we had NO APPOINTMENT, and they would not take our cat, even though I had just called the day before to make the appointment.  I glanced over and saw a dog named Molly, and it was Molly who was given our 10:15 am appointment. We were told they were "booked" and nobody could see our poor cat. The male receptionist continued to ignore us and be rude.I am stunned on so many levels. First off, that the receptionist can even keep his job. Second, that my appointment was completely ignored. Third, that the Bayside Animal Clinic treated us with such disdain. We have used this clinic in the past, and the receptionist and staff WERE wonderful. Not anymore. I will never use Bayside Animal Clinic again. We were forced to leave without our cat being seen. This is inexcusable. Oh, and you might want to teach your staff to be neater and cleaner. As we were leaving, a dog peed on the door mat. Instead of cleaning it up, we watched a staff member simply throw a towel on it! My family and I were saddened and disgusted by this vet visit (or lack of!) Read Less

I'll start off by saying that everyone who works here from the receptionists to the vets is pleasant enough.What's not pleasant is pricing on their services. They are robbing you for having a pet!I got a dog about a month back (puppy of 5 months). For all core vaccines, and Lyme Disease shot + Canine Flu shot - it came out to $502! I also purchased a low-cost neutering certificate for $65, which is supposed to cover the whole procedure, but somehow my bill still came out to $469! In the month that I've had him, I've had to sink a grand into necessary things that any where else would cost a fraction of that price!To top it off, when I looked at the bill for the neutering procedure, they charged me for stuff I didn't even ask for! (fluoride treatment for his teeth, etc).These guys are robbers. Find another place to take your companions. Read Less

what more can i say other than each & every time nico has a visit we are treated like family ...he was neutered yesterday & i was a mess leaving him not knowing what to expect ...picked him up earlier today & he was perfect& super happy to be home THANK YOU TO THE AMAZING STAFF that truly love what they do because it genuinely shows !!! Read Less

AVOID AT ALL COSTS! I came to get yearly checkup and vaccines for my cat about a month ago and I regret it so much. I recently moved to Flushing and had to find an animal clinic for my cat, he's 17 months old now. I yelped and found this place with good ratings but I regret not doing enough research about this place before my visit. A white male doctor with long hair took less than 5 minutes to look at my cat for physical checkup and gave us a lot of information about unnecessary things that were irrelevant to my cat's vaccines or health. We told him that our cat is an indoor cat and does not go out at all except for his annual checkups to the clinic. When he measured our cat's weight on the scale, there was a blanket covering the scale; who knows how long they've used that and whether they even wash that? And when he took my cat's rectal temperature, he used a digital thermometer, which he took from a thermometer stand next to the sink, without cleaning it BEFORE OR AFTER using it. I was going to say something but I assumed the stand, where he put back the thermometer, was filled with some sanitized/alcohol to clean the thermometer. This is an animal clinic and I thought 'of course it's cleaned, they're not going to use the same one they've used on other animals and just put it back in the stand; there must be some cleaning solution in there?' But now that I think back, i don't think it's cleaned at all.. He told us that my cat needs this, this, this, this, this and went on about a brand named 'revolution' and that my cat NEEDS TO GET ALL OF THESE SHOTS including revolution. Then he told us that the bill came to over $700 including rabies and heartworm and etc. We gave the front desk our cat's medical record from our previous clinic from the city so that they can look at it and tell us which ones our cat needs for his annual checkup and vaccines. My bf and I thought it was strange to give him all these shots in one visit (even human doctors don't recommend getting more than 3 vaccines in a single visit) and decided that we only give him 3 vaccines (rabies, heartworm and leukemia) for the visit. The doctor took advantage of us (it's our first time raising a cat) and our cat and tried to make us get our cat other vaccines in one single visit WITHOUT TELLING US WHAT THE SIDE EFFECTS ARE FOR THESE VACCINES WHICH ALMOST KILLED MY CAT, except that my cat will be weak for a couple of days and the area where he got his shots (near his tail) will be sore. We took a cab home (which took only about less than ten mins) and after about two hours, my cat started to throw up consistently the whole night, every minute or so, all around the house.. We called the animal clinic emergency number that they had on their record and they told us to come in because 'vomiting is an unusual side effect.' Really???! The doctor did not inform us of anything about vomiting; as a side info, my cat received his vaccines at the previous clinic in the city and did NOT have any of this reaction nor vomiting! Thank goodness our cat is okay now but I waited to write this review to make sure my cat is okay. I strongly do NOT recommend this clinic! If you want to see a 'doctor' who does NOT CARE ABOUT YOUR PET but ONLY CARE ABOUT MONEY, feel free to go here. Read Less

Laura Gorman is Terrible! Not only misdiagnosed the ailment, but also prescribed multiple unnecessary treatments and procedures. you're more likely to get her eyes to roll than get an accurate answer to your questions. Will NOT be going there again, and if you care about your pets avoid this "vet"! Read Less

This is probably the best animal clinic we've ever been to, the staff is extremely friendly and caring , our frenchie puppy Odin was really sick on the 2nd week we brought him home , I was worried sick and took him to this clinic because this is the animal clinic listed on our puppy purchasing contract ,turn out our puppy had kennel cough and had to be hospitalized , the doctors took good care of him while he stayed in the hospital , they gave us detailed updates everyday , they did not run any unnecessary tests on him which saved us tons of money , after a week staying in the hospital , we went pick him up at the animal clinic , and I could easily tell that he had been taken good care of , now our puppy is heathy and happy , we take him to the bayside animal clinic regularly for his routine check up and vaccinations , I love this place , everyone remembers our puppy's name and they are all very caring , last time we brought odin there he even got his nails trimmed , for free , and we did not even request it ! I am impressed with the service , and the products they sell are wonderful ! I wouldn't mind mind purchasing from them , I highly recommend this place for your beloved furry friends , they deserve the best doctors and best service , I wouldn't even wanna go other places . And I want to say thank you to everyone at bayside animal clinic / central vet , thank you for taking great care of Odin . Read Less

I had to take my puppy here, since it was one of the places that was listed on our puppy contract. Helpful, kind staff they love animals. they treated my puppy with care and love. We had an incident where his paw was stepped on, they took us immediately and examined him, thats when we found out that it can get really expensive! we opted out of the X-rays $1375 because he was walking fine, no limp, no cries but i know that's the price range Read Less

This is the best clinic- from excellent customer service, to expert, holistically minded veterinarians and clean facilities. My dog has been going here, 10 years going strong, and due to the level of care Drs. Charos, Ottenbreit, and all the staff show my precious fur baby as he ages, he has survived multiple health challenges and receives timely well being care. Bring your pet family member here. You will not be disappointed. No one ever pressures you to do anything and always gives you the full picture before pursuing a diagnostic/treatment plan. Read Less

This animal clinic is the best, I'm so glad I brought my shih tzu here!  The staff and Doctors are really friendly, and they're extremely caring with the pets.  They do sell pet items at this clinic, but no one is forcing you to buy anything.  If you don't want to purchase it, then here's an idea ... just say, "no thank you."I love the convenient location and I feel their prices are reasonable.  They see you right away too, practically no wait from your scheduled appointment time. Read Less

The sweetest staff and Doctor! You can really tell they care and the prices are very reasonable. Brought my dog in to release his anal glands and get some updated shots. I didn't wait long and was in and out. I didn't feel rushed at all, everyone was super friendly and my dog must have felt it too. He didn't have his typical sad face on while up on the examine table. The place was very clean! This is my new vet! Read Less

I got my puppy a week ago .. Today was her first visit to see the Vet .. She has her vaccines and 1st checkups. everyone working there were kind and nice.. I really like the clinic and definitely, I recommend itRead Less

They were incredibly sweet when I called their 24-hour emergency number in the middle of the night after I found one of my gerbils injured from a fight, and they were so great during his vet visit. The vet and the techs were very kind to me and my gerb. They seemed very knowledgeable and neighborly towards others who came in while I was there, and they're just 10 minutes from my house! I hope I don't have to visit again anytime soon, but if I do, I'll definitely give them a call! Read Less

I was refer by my pet shop to bayside animal clinic, very very happy and comfortable with all the info and also but most importantly to all the staff.. If u live around the area check this vet u never gonna be disappointed!!! Read Less

NOTE: This review is based on a phone call only.Recently moved to Bayside with our two middle-aged cats.  Our previous vet was good, but not so great that we'd consider driving back to Astoria (like we gladly do for our dentist, Dr. Takos).  Bayside Animal Clinic is the closest, so despite the 3.5 star review, we gave them a call.  After all, 3 stars means "OK", and OK is good.My wife spoke with the receptionist to set up an appointment for two general exams.The receptionist was *very* nice, but we were shocked to hear a quote of $267/cat!  Whoa!!!We asked for the itemization.  The $267 per cat included a "worm exam and de-worming".  Our cats have been indoor-only for 9 years.  The last time they saw direct sunlight was when they were kittens.  We mentioned this to the receptionist to see how the price would change without the worming procedures.  The receptionist shared her medical training with us by mentioning her cats contracted worms brought into her house on the soles of her shoes and strongly recommended the procedure.Look.  I was a math professor.  For a few painful years, I was a math professor at a stinking community college -- I've seen bullshit flow like the Yangtze River during the high rainy season.  Is it possible to bring worm eggs into your home with your shoes?  Extremely unlikely, but yes, I suppose it is.  Did it happen to our receptionist?  Yeah, riiiiiiight.But whether the receptionist's cats really got worms from her shoe soles or not, she has to understand that when you tell someone $534 for feline physical exams, that's going to be high for most people.We called Veterinary Care Group, which is an 8 minute drive from us, but they have a 5-star rating on Yelp.   Turns out they have a special on physical exams.  $87 / cat (which includes a cat pedicure).   We're saving $360 for driving 8 minutes.  Will the care be worse?  Judging from Yelp reviews, no, in fact it might even be better.In summary, the receptionist we spoke to was extremely pleasant, and I hope her employer recognizes this.  However, the business model for Bayside Animal Clinic is wrong.  You can't charge someone $267 per animal for a standard base-level physical exam.  The price point for Bayside, Queens doesn't support that kind of expenditure. Read Less

If you want top notch quality veterinary services for your animal this is the only place you should take your loved one I've been going to all there locations especially bayside and valley stream which is also there 24/7 hospital that is spotless n from there employees to doctors you can never be disappointed I have 2 dogs and a cat n they have been taking care of them for over 8 years. This place is highly recommended for people who want the best treatment for there best friend! Read Less

Bayside Animal Clinic is definitely top-notch in taking care of all my pet's needs and they are very personable as well as the technicians and receptionists.   I especially like Dr. Ottenbreit and Dr. De Feis, since they have always been true to form and treat my boy Rocco wonderfully.  They never try to talk me into anything other than what is needed and give me all the options available, unlike other vets that I have had experience with have in the past.  I truly appreciate all their help and have recommended anyone who is looking for a really great place to take their pet, not to mention they have flexible hours and that is a very big help indeed. Read Less

HORRIBLE!! First i was charged 2 grand up front for an "infection".  Then when i picked my animal up the  price goes up to 3k for more tests that i never approved of. And whats included in my bil!?! Goddamn cat food he doesnt need.  Almost 100 dollars of cat food because the vet recommended it. What a scam. And now my animal is jn worse shape. Wont eat anything which means they didnt treat ****. Probably just left my animal in a cage for two days and charged me 3k. Read Less

I honestly love coming to this location!! All the technicians and vets are always so friendly and helpful! But I must say my favorite vet is Dr.Ottenbreit, she's always so sweet and always answers all my questions honestly! I'm always satisfied after every visit! Read Less

The entire staff is wonderful.  All of the doctors are very knowledgeable and very caring.  Everyone treats Louie with love and affection and care for him as if he was there own.It was Louie's last day with the sitter and who knows, he may have been partying with his friends.  Not sure what he ate or drank but he did get very sick.  CVA in Bayside has taken care of Louie since he was 4 months old.  I quickly called them, explained Louie's condition and the staff took care of Louie and brought him back to 100% good health.  Louie and I are so grateful, he is back to normal, running and jumping and jumping and jumping, oh yeah, did I mention Louie jumps.  Looking for a great vet, this is the placce to go!!!!!   A MILLION THANKS to everyone at CVA!!!!! Read Less

Great clinic. Not only myself but family members travel from other boroughs to use them. Staff is great. Very knowledgable and nice. They take the time to explain things and answer all your questions. I feel safe and confident leaving my cat with them. Dr. Ottenbreit is great!!!!! She is worth traveling for. Read Less

So much to say... Let's start with the fact they are never on time. I had a 10am appointment to "drop off" my dog to be transported to the valley stream location for x Rays. I show up to find out we have to wait for the vet... Which has not arrived yet. I ended up waiting for 20minutes for her to show up. The other three times I have been here this month, I was waiting for over an hour to be seen. So be prepared to always wait.  Communication is horrendous. I left after today's appointment and received a call about 5 minutes later asking, " where did you go?"  After being already late for work (waiting for late vet), I now had to drive back to sign paperwork. You would think that I would have been given those papers while waiting for 20 minutes to be seen??Billing is inconsistent. Apparently it varies according to what vet you see. On one  occasion I was charged only 10% of bill. This time I was charged the entire bill upfront. Very inconsistent and they can never clearly explain what their procedures are so the consumer knows what to expect. Very frustrating! Words of advice: always ask for an itemized bill. Sometimes they charge you a full amount and they print on small receipts that only indicate the total, not an itemized list of what they are billing you for. If you have insurance, call the company and follow up on claims they put in. Be aware that I paid a bill in full and the office wanted the insurance company to send reimbursement to them! Luckily I caught it before it happened. Ask many questions and do not allow them to do anything to your pet unless they explain first. It is very easy to get ripped off here. This will be my last visit to this location. Read Less

Scam. Scam. Scam. Scam. Scam. Scam. Scam. Scam. Scam. Scam. Scam.My pup was limping one night, so I came to Bayside Animal Clinic because it was the only place opened at that time to see what was wrong with my pup. The vet who did the check up said my pup needed a knee surgery and that it would be best if he stayed the night at the clinic. The overall total came out to $5,000 for the check up, medicine, and the overnight stay. $5,000 is a hefty amount of money, and I didn't have much on me, so I declined and took my pup home with me. Before I left the clinic, the vet gave me a couple of different medication since my pup was not going to do the surgery totaling to around $500. I did not have enough money at the time, so they told me that I could sign up for Care Credit, which is like a credit card for their Clinic. The next day I went to a different clinic for a second opinion and showed the documents and medication I got from Bayside Clinic. The vet took a look at the documents and said that Bayside Clinic was a straight up scam. Out of all the different medications I received from Bayside Clinic, the vet said only one type of medication was necessary (which was the pain killers). The vet had also said it was not necessary for my pup to get knee surgery because even with surgery, the knee will not heal and the only reason why my pup should undergo surgery is if his knee was disconnected.After the second opinion, I called Bayside Clinic and asked to speak to the vet who looked at my pup the night before only to find out I couldn't speak to him because I signed off on paper work and that I didn't need to sign the papers and actually take the medication prescribed. Okay, first of all why the hell does that matter if I signed off papers to speak with him? Honestly, I find that bullshit because I trusted the vet and he said my pup NEEDED the pills when he actually didn't. Never again with this place--I've been swindled. I'm still paying off the "medication" that was not even needed for my pup's knee problem. Read Less

Worst animal clinic ever . They only care about taking your money and not your actual precious pet . They overcharge and charge for unnecessary reasons . Do not ever come here, ever . Their staff have terrible attitudes and they almost killed my poor hamster . My hamster is my other half, my soulmate .. How can they do such things to my hammy ??! If you love your pet, do them a favor and never come here . Read Less

They are great!!!! The staff really cares for all animals that come in and it shows. They are extremely helpful and take the time to answer all of your questions. I've gone to several places for both my dog and cat and even with them being in Queens and I live in Long Island it's worth the drive. Plus the place is super clean unlike many of vets I've gone to. I highly recommend them. Read Less

Best vets ever!!! The doctors are amazing and the staff and vet techs are wonderful! I have to bring my pup in almost once a month for a non-serious condition and they are always so accommodating last-minute, know my voice and my pup and give him lots of love and attention whenever we come in. I recommend them if you want the absolute best care for your pet!! Read Less

I have three rabbits that are patients there, one goes in every 4-6 weeks for a tooth filing, they always take time to chat and be sure he's okay even though it's a routine short treatment. The staff is very nice and the vets are great. I found them due to an emergency (due to the result of a rabbit fight), they treated the injured bunny well and I have been using them ever since. They are very knowledgeable about rabbits, and I assume dogs and cats too since their patients and their owners seem happy when they leave.Read Less

False advertisement.... Telling me on the phone everything will cost 65 dollars after the vaccine shots 193 dollars total... Never coming back to this place... Best advice is never bring your pet to this place... It's a tip off... Read Less