I would like to describe my encounter with this business from the moment an appointment was scheduled. I will not state my opinion, you can read and make that on your own.
My dog was having digestive... Read More
I would like to describe my encounter with this business from the moment an appointment was scheduled. I will not state my opinion, you can read and make that on your own.
My dog was having digestive problems and was vomiting. I panicked when I saw he threw up blood.
1. Called to schedule an appointment that same day, I was told there were no available appointments. We persisted on the getting him in that day, we were told that if its an emergency, we would need to pay a $500 emergency fee along with consultation fee which is $55. BluePearl Veterinary Partners, I believe is $163 and if you live in the Bronx or close $75, average cost for emergency is $100
2. Scheduled an appointment for the next day, since my dog seemed like his usual self.
3. Went in, began signing the usual forms. While I was writing, 2 staff members were speaking with the receptionist. I did not hear what was said to her just what she responded. Her response was "why? why is she any different. that's not what we do with everyone else" the 2 staff members were upset and said "you always do this". They went to the back to talk privately. I was a little paranoid so when the receptionist returned, I questioned her if the conversation they had was about me. She did not look me in the eye when she said no. I told her I was uncomfortable and pushed her to give me a 'look me in the eye response' She said they were not talking about me, fine.
4. No one was in the waiting room so I was called as soon as I got there, great.
5. On the table in the vet office, they use a dirty towel to place your pet, very sanitary btw. One staff member ask the usual questions, I answer explaining his issues. She leaves the room and returns with the 'vet'. I explain my dog's issues and she says they will return with an estimate.
Side note: vet said my dog had stomach pain, second opinion else where said he did not have stomach pain.
6. Estimate for x-ray and blood work (which was broken down to 7 separate test and charges) = $1,221.60. X-RAY alone $240
7. Same analysis all included $359 elsewhere, which I did that same day, X-RAY alone $125
8. I declined to proceed with their business, the staff member said " the longer i wait the higher the bill will get. my dog may seem fine now but the next day that can drastically change (thank you for your concern with my wallet)"
My dog is okay, his diet just needed to change.
Overall, I will not return to this business. Read Less