THE STAFF HERE IS RACIST, RUDE AND UNPROFESSIONAL. I've never experienced such disrespect in my life, and if you are a person of color who owns a dog, DO NOT BRING YOUR PET HERE. READ THE 1 STAR REVIE... Read More
THE STAFF HERE IS RACIST, RUDE AND UNPROFESSIONAL. I've never experienced such disrespect in my life, and if you are a person of color who owns a dog, DO NOT BRING YOUR PET HERE. READ THE 1 STAR REVIEWS ON YELP FIRST.
I brought my dog to this place to have a teeth cleaning with Dr. Reilly. I was originally quoted 4-8 teeth to be pulled and I signed a document stating that they needed to call and get permission to remove any more.
Hours later they call (while my dog is unconscious) saying it's going to be 24 teeth, not the 4 we discussed. When I told them not to pull that many teeth, they didn't listen and decided to pull approximately 16 teeth anyway AGAINST MY EXPLICIT REQUEST. I ended up picking up a basically toothless dog.
To make matters worse, the Karen at the front desk called the cops on me for asking for copies of the countersigned document (stating that they would not move forward with more extractions than approved by myself). A document that should have been sent to my email anyway, but when you're dealing with unorganized and unprofessional people who just want to charge your credit card, anything goes.
I, of course, recorded the entire racist interaction for safety and protection, and will be taking the steps necessary to look into the gross negligence and discrimination conducted by this practice.
TLDR: if you care about your pet, and want to work with a vet who respects and listens to you, don't bring your pet here. And if you're a person of color, definitely don't bring your pet here, or you might get the cops called on you for asking simple questions...... Read Less