Its heartbreaking to hear some of the stories of other pet owners. I had to bring my cat in for emergency stitching due to accidental veritical cut about 4 inches long on the front left posterior side of his paw. Leaving thin layer of tissue exposed. Came in at 11pm reassured me my cat will be ok, gave me a quick diagnosis. Jason stitched him up, 5 hours later he came home with me, 4 weeks later all the stitches dissolved and healed up properly. Given they work 24 hours, they managed to take care of everyone. Read Less

I will give these people two stars because they technically did save my cats life. HOWEVER, they also almost messed him up again by not giving me proper discharge Information which put my cat in another emergency situation only a few days later. Guess who I didn't come back to? That's right, this place. So glad I didn't because when I showed another vet the discharge paperwork, she explained it better then VERG did! And gave me the exact opposite information that VERG did! From VERG's own paperwork! My cat is MUCH better now, and the other vet only cost me 100 dollars compared to the few grand I am out because of VERG. I don't know if this exists in the vet world but it reeks of malpractice. If you do end up going here, please get a second opinion somewhere else. Read Less

Our vets office was closed so we were referred to VERG.   I came here feeling anxious due to a problem my cat was having. Let me say that we were treated quickly and the doctor that took care of our cat was very gentle and caring. She put my worries to rest. I would recommend this office for any emergency you may encounter with your pet. We were more than satisfied with the help we received. Thank you so much. Read Less

The only reason I'm giving 1 star is because the staff was nice and polite..but I now wonder if is it part of an elaborate scheme. All I can say is, I paid a lot of money for my "saveable" cat, to die a hideous and cruel death, right in my arms. Oh My God! Read Less

Brining in a sick cat, my first greeting was "hey, did you pay anything to your vet who referred you?" Interestingly I got a bad vibe but let's see.. second thing I'm told "here, sign these there is a fee just for seeing a doc then anyth else in addition".. ok I get it, I can read.  Send me into a room ... 60 min later I peek out and ask whether our turn is coming up.. oh surely they go, you re next.. another 30 goes by, i ask again.. oh 5 more to go.. finally doc walks in, pets her, feels up her belly and goes "wellll we can do more testing, but that will be additional, let me calculate and give you an estimate", be back in 5.  So ofcourse she wasn't, and I had to storm out and leave.  Best part: no recommendation, no diagnosis or any thought on it, then the receptionist telling me she told me only one doc on today so there was a wait, she did not by the way l, and I get charged twice, in error ofcourse  for a petting game of 3 min physical interaction.  So that's a no on ever coming back there or giving a recommendation.  I get it money is so important so are manners and care Read Less

My dog was running at the park on Saturday.  Saturday, early morning, he vomited 2X -- I called VERG because his life had previously been saved by the very wonderful Dr. Shaw and he had liver issues.  However, what I experienced was beyond belief -- they assigned me to Christopher Lenahen -- I cannot even call him a dr. or vet -- he is a hack!!!!!  He gave a pretend exam with my dogs thick coat -- I asked for fluids for my dog and I was DENIED -- he told me he did not need them (????? after vomiting you hack!!!!!)  I told him Niko had a discharge from one of his nostrils -- he DID NOT EVEN LOOK -- told me it was allergies and to buy something over the counter-- told him my dog had blood in his urine from primary care vet test and I wanted it tested -- DENIED AGAIN--- he said that is normal !!!!!!!  That night my dog cried all night in pain -- he was dehydrated-- I reported the hack to the manager, Michelle who was very nice and told me to bring Niko back in free of charge -- B.S.  $121.00  is not FREE after what they put my dog through.  The dr. assigned was okay but the first thing she blurted out of her mouth was :"it could be cancer"!!!!!  Where are these people coming from and what has happened to VERG's professional and knowledgeable vets and specialists?????? UNLESS YOU SEE DR. SHAW, KEEP AWAY FROM THIS PLACE -- if you want your dog to survive and be healthy.  It takes a lot for me to say this because again, Dr. Shaw saved Niko years ago so just realize how upset and shocked I was of the likes of Christopher Lenahen -- keep away from this one -- he made a very very big mistake when he screwed with my dog's health, believe me. Read Less

We brought our beloved dog here after two days of vomiting and severe dehydration. Within a few hours our dog was no longer with us and we do not understand how this could have happened so suddenly and quickly without any real answers from the vet team as to what truly happened. All we received was "I'm sorry" and questions pertaining to the cremation and that's it.......................Our beautiful dog had a surgery at a different clinic one week prior to the hospitalization. His blood work showed nothing out of the norm except slightly elevated liver enzymes, which we were told by our vet was fine to have before surgery. The surgery was simply to remove a growth on his eye (turned out benign) and have his teeth cleaned. After the surgery, he was fine and not lethargic or strange at all. Totally okay. A couple days later, he ate a rather large dinner (my dad fed him 1.5 dog bowls of salmon) and his clinical symptoms of vomiting started a couple hours after that. The next two days he was vomiting and didn't want any food and was very thirsty (probably bc he was throwing up a lot of his fluids). We decided to bring him to the vet and she said he's indeed very dehydrated and to take him straight to the ER to have IV fluids and have blood drawn. So we brought him to this ER since we brought him here once before in May when he wasn't eating and they gave him fluids and he turned out alright after.Upon arrival, the vet saw him pretty quickly because they weren't busy, took his temperature, blood pressure and drew his blood shortly after taking him into the back room. His temperature was a bit high, blood pressure low (probably because of low blood volume) and so he told us the best option is to have him stay overnight and the next day the internist will take over and do some more analyses with him. We left him so they could take care of him and as soon as I got home I called to see how he was because I couldn't wait. The vet told us that his blood results seemed concerning and that his kidney showed alarming results. Suddenly, his kidney was failing drastically from what looks like acute renal failure. He told me that the fluids didn't seem to be helping him and he was pretty much crashing very quickly. He said the overnight vet that'll take over, Dr. Torcia, will call me in case anything gets worse. Upon arrival, my dog wasn't that bad!!!! Half an hour later I called again to find out more. Dr. Torcia said that he was getting more dull but not giving me any concrete answers as to what was happening with him and why. I understand that doctors/vets don't know everything but I just have a weird feeling that something wrong happened in that OR and no one wants to admit to it. I decided we have to go back to see my baby because something is wrong. We brought a dog that's been vomiting for two days who was always pretty healthy. He didn't have any serious health problems. Suddenly within four hours, he dies. And no one explains why and I basically had to BEAT it out of them to explain more about what could've happened to which the overnight vet kept weirdly telling me not to dwell on it. NOT TO DWELL? About the fact that SUDDENLY my dog died four hours after admitting him because of two days of vomiting? Who says that? How is that good physician-patient interaction???? When we came back to the hospital and Dr. Torcia met us in the room, I was a bit worried because he didn't bring our dog which makes me think now that something happened and they're being secretive about it. Suddenly a couple minutes later he runs out from a STAT call and comes back in and says that our dog just went into cardiac arrest, meaning his heart stopped beating. We all were shocked. The timing seems weird. I am not sure if his heart stopped before and they tried resurrecting him and now they just faked it to save face or something.......He asked me if I want him to do CPR to which I agreed to. He said ok and went to go do it. Came back and said ok we got his heart to start beating again but there's a slim chance he will survive this. We couldn't believe how this all happened. Something doesn't seem right AT ALL. And I asked how this could've been and Dr. Torcia just kept evading talking about him which is VERY suspicious. It is possible that they don't know exactly what caused it but considering we brought a seemingly healthy dog that had two days of vomiting prior to the hospitalization in to this hospital and within four hours he died, it is very off. His whole body suddenly started failing....We were barely comforted and all that was expressed was "I'm sorry" and "what do you want to do about the cremation".......Furthermore, VERG south didn't even bother calling the family vet to discuss things, a similar thing I read in another review here. Read Less

The most outrageously overpriced VET in the United States. If your animal has been run over by a car maybe then you might not notice the big bucks required to pay for diagnostics and treatment.   But if you have a sick animal, do yourself a favor and find a more reasonable vet.  My cat ended up needing to be scanned along with a 3 night stay to be hydrated and medicated.  And subsequently intravenously medicated at home, which I did.   Their initial estimate before anything was done was $5000.    No joke.    I called my referring vet who only uses this hospital.    I paid VERG what I thought was fair for the one visit and scan. Took my cat home to die.  By the grace of god IWas referred to Dr. Stein in Manhattan Beach who charged me $500 for a 3 day stay, medicine and the best staff ever.   No thanks to VERG.  Their only saving grace is that the vet who saw me at VERG called to check up on my cat the next day.  Also the VERG tech at the time was very understanding and didn't look at me like I was a degenerate for not having $5000 to hand over immediately.  This is a money making scheme who play on pet owners emotions towards their animals.  They are also open 24/7.  This is why they charge what the do.  Thank god my financial situation stopped me from throwing out $5000. Read Less

My cat Beyoncé has been going to Verg South for half of her life. She suffered from a rare infection last year called Pyothorax, and Dr. Clarke and Dr. Andrew Torshia saved her life. She was born w cerebral hypoplasia, which makes her off balance, and they are the most knowledgeable veterinarians we know. I just had a small emergency w Beyoncé, and Dr. Andrew Torshia helped her within minutes. I recommend him to anyone!! He is compassionate, knowledgeable, and very warm. Beyoncé wants to thank VERG SOUTH. Please, if anyone has a sick pet, please bring them here. They will try all options to save your pet. I am truly grateful for the team here. They are angels for our furry friends, and I can never thank them enough for everything. Read Less

Took my senior dog here about 3 months ago but just getting to a review. I was nervous about not being able to get him to his usual vets whom I love, but I would highly recommend their SOUTH site based on my experience. I suspected that my fella was dehydrated after three days of diarhhea and also concerned with what I thought was excessive bleeding from surgery on his ear two days prior. I came in around 2 a.m. and they repeatedly apologized for the unexpected wait time caused by a complicated surgery being performed. I told them no apology, under those circumstances, was required. Very clean facility. Dr. Torchia ( not sure if I'm spelling that correctly) was kind, also very apologetic, informative, and walked me through each step of what was being done and why. He let me know there were different levels of sonogram machines with different use costs and helped me make a decision on that. He performed a test to measure his level of dehydration, did a thorough exam and adjusted some of his meds. I felt that my dog was in good hands. Rest of staff I encountered were also great. I thank them all. Read Less

I noticed my dog was limping, so I brought him in right away. I suggested to the vet that we do X-rays because I wasn't sure what was causing his limping. She said "I don't recommend, it won't help".  After examining my dog in front of me, she asked if she can take him to the back to see him. I said sure,  and when they came back, my dogs limping got worse. The vet even said out loud "wait why is he worse now?", and immediately walked away. She sent her nurse to send me a bill of 330 to get him X-rays and I had to ask the nurse to bring the vet out and explain what just happened. The vet had no words for me as she seemed as if she didn't know what she was doing. I wonder if she's even an actual vet, because she didn't provide adequate or knowledgeable responses to any of my questions. I think her license should be revoked if this is how she treats these types of situations. Read Less

This past Friday, we needed to bring my 18 year old cat to VERG. She had previously been diagnosed by our regular vet with the beginnings of kidney failure, and while we could treat her with subcutaneous fluids we couldn't be as aggressive as they would have liked due to her heart murmur. We were only buying her time, and we knew it. Time ran out this past Friday, and we wound up having to run our kitty to VERG. The staff were unbelievably kind and compassionate, especially to our 15 year old daughter who was very attached to our cat. Dr Lazarus was very knowledgeable, and did not try to take advantage of us by ordering unnecessary diagnostics. In fact, we had OKed a chest X-Ray along with blood work only for her to come back and say we should hold off on the X-Ray until we saw the results of the blood work. Unfortunately, a cure was not to be and we made the decision to put her down. We were allowed to stay with her as long as we wanted, and the euthanasia was handled respectfully and professionally. I have nothing but good things to say about the staff at VERG and Dr. Lazarus Read Less

I am not even a client there. I couldn't get an appt with them to have an ultrasound AND see an internist. So I went to another animal hospital who was able to just do the ultrasound. My cat needs an internist. I call to make an appt. she said she had one on Tuesday. I was booking it and gave her the information. She said "our policy is if you want to see an internist, you have to have an ultrasound". I said that "my cat already had one".  She said "that is our policy. We need to do the ultrasound ". Can you imagine? They are basically not welcoming a sick cat because they need to make $ by pretty much forcing me to do another ultrasound just so my kitty can see an internist. Disgrace!!! Read Less

My little 3 pound dog, Zoey, fell off the couch and became completely limp. Needless to say my husband and I panicked. By the time my husband got to VERG she was doing a bit better, getting back consciousness and being a bit more responsive. When we got there Dr. Torchia made my husband  feel so comfortable and then took her in for a bit to watch. 10 minutes later he came out with  Zoey and she was thankfully doing much better. You'd expect the vet to want to do extra testing but the doctor made my husband feel confident she was fine, didn't feel the need to torture her with extra testing and told him to watch her closely and then didn't charge him for the visit. Then called an hour later to check on her.... he's obviously passionate and loves what he does without doing extra. What a great experience! Read Less

They took care of my big boy Bentley who needed an overnight stay on fluids due to  blood work indicating slightly high kidney values.  Subsequently had an abdominal ultrasound with Dr. Clarke. Internist Dr. Clarke, Suzy, Q and the rest of the staff are pretty awesome.  Very satisfied with Bentley's care. Read Less

Friday Aug, 3, 2018 our beloved Silvio was diagnosed with stage  4 kidney failure, diabetes and heart murmur. Silvio Vet Dr. Kopel from (Animal Clinic of Marine Park) recommended Verg-South because he knew our Silvio needed special care.I called Verg-South to let them know we will be bringing our beloved dog Silvio. The receptionist recommended to register online, before we come in so that we don't have to wait filling out paperwork.When we arrived, front desk receptionist was amazing, kind and waiting area was also very opclean. They took my beloved Silvio, my mom and I were waiting in room 1 for the results.Vet. Andrew Torchia, came back in, gave us the devastating news we didn't want to hear. Andrew reviewed treatment options and his own personal opinion. We cried hugged & kissed our beloved Silvio. We talked as a family came to the conclusion that we didn't want him to suffer or be in pain. Vet. Andrew came back into the room, very kind, caring, and showed our Silvio love. I want to say "Thank you to Vet. Andrew Torchia & Staff, for making our beloved Silvio feel loved by family members and doctors during his last breath." Read Less

Stop ! If you are thinking of going there , just stop! Consider this facility as a last option for your needs. Be prepare to be overcharged, overwhelmed and spend hours and hours and hours in waiting . You think your poor pet would want to spend stressful,  sometimes painful hours, in waiting ? These people have no respect for your time ... you think your pet is important? Not to them.  Oh no, let me specify, they will take you in quickly and will try to do any tests that are possible with suggestions of further testing / operations, and then, when you devastated in worry for your pet , agree to everything , this is when they got you . You will wait hours for new doctor to see you , although they will tell you "you are next" with "understanding voice; you will wait hours for procedure, you will have to insist on getting answers. You will loose your mind waiting to be discharged , because your bill is already running , so why would they care ? Oh yeah , if your pet stayed overnight and you decided to call to check on him be ready to talk to the lady who will demand YOUR last name like her life depending on it. Overall services were done .. but customer service and up-charge is horrible Read Less

This place will treat your pet but they will get you for every dime they possibly can in the process. The Dr's here especially Dr. Halpin are rude and money hungry. I would strongly advise anyone to drive a bit further and go to any other hospital instead of this one. Read Less

I had to put my fur soulmate to sleep today. The staff at this location were VERY compassionate and kind. I have all the time I needed with my fur child to say my goodbyes and be with her once her body stopped working. If you need to euthanize your fur child, this is the best place from my experience. Read Less

We always have a great experience with Dr. Lavotshin! She's always ready to help and goes out of her way. Also you can tell that the entire staff is really devoted to taking care of the pets that come through their doors. Everyone truly cares, and it makes all the difference! VERG is the best! Read Less

This place is the worst pet hospital ever .If you want to keep your dog in life please stay far away from this place .They over hydrated my dog until his lungs was filled up with water and because of this fluid overload he almost developed ammonia and and now has heart failure and this was on top of the kidney failure he was already going threw .They only began to monitor him once the symptoms had presented itself (coughing ,and unable to breath .Now this all happened at 4am in the morning I rushed there and they told me they didn't have a cardiologist which if your hydrateing a pet you should have one on hand if something like this happens .I rushed my dog to the animal hospital and they told me to put my dog down right away that he wouldn't make it but guess what he still here with us and its been with us for a week now and is walking ,eating ,drinking and using the bathroom .I would not recommend taking ur pet to verg south or north because they only care about MONEY NOT YOUR PET WHICH OF COURSE IS A FAMILY MEMBER .I am so disappointed in how this place has treated my dog and please keep ur pets away from here .Also Dr.clerk the kidney specialist who he was seeing him for the last 2 years didn't even bother to call to see how my dog was doing like he didn't even exist.Mind you I was willing to pay what ever it was to keep my dog in life but they took advantage of this . PLEASE don't take your pet here they only care about money . On April 20 my dog FLEX passed away.He did not go gentle into that good night .I am seriously considering taking legal action against VERG SOUTH .It is my belief that threw there negligence they shorten what life he had remaining ,and more importantly they damage the quality of that life .Even his vet said she felt guilty when she sent me to verg south after I told her what happened .you can read what happened to Flex on my pervious review where they over hydrated my dog and he almost died . Read Less

My cat had a urinary blockage which lead to a perforated bladder. Urinary blockage is dangerous enough in cats but the urine leaking into his abdominal cavity would have quickly killed him. Yes, VERG is on the expensive side and yes, they err on the side of caution but this is an emergency hospital, a specialized facility equipped to not only to perform some pretty sophisticated testing but also to get test results back within minutes in most cases so the animal can get the treatment he needs FAST.      Its very obvious once the animal is diagnosed and treated which tests were absolutely necessary and which were not, but when a vet doesn't know what's wrong and the animal's symptoms are serious, his job is to get a diagnosis as quickly as possible. Recovery is almost always better when the illness or injury is treated at the initial stages -- the longer it takes to get treatment started, the less chance there is for a full recovery.      While at any time VERG might have one or many very serious emergencies coming in the door and pulling the vets away from everything else, they all spent plenty of time with me in person and on the phone. Equipment was very up-to-date, the place was immaculate and the managers were always ready to go over the bill at any time, make sure nothing was double-billed by successive estimates, etc. The techs also seemed much sharper, more dedicated and attentive than any vet techs I've seen elsewhere. Yes, his visit was expensive. But I think he got the very best care he could possibly have gotten and I highly recommend VERG for emergency care. Read Less

Horrible!!! My dog wasn’t feeling well On the weekend and my vet was closed . I took her to verg where They charged me $1500 For tests and still after all that couldn't decide what was wrong with my dog, they sent me back to my own vet on Monday my vets diagnosed her with a simple blood test ! Watch your bill also because they add items that are not in the estimate !! Than when you are ready to Leave they tell you that you owe more money . I spent 6 hours sitting in verg Flatbush Avenue office while they examined my dog , after 3 hours I asked the nasty woman at the front desk if I should leave to get something to eat and come back, annoyed that she had to even respond her answer was just stay they could be finished soon. Well 6 hours later I was still sitting there. The absolute worse experience ever !!! If your dog needs care when your vet is closed don’t go to verg Flatbush ave except in a dire emergency. Read Less

I had the pleasure of taking my dogs to Verg South. Doctor Lavotshkin gave my two Yorkshire terriers a full checkup and was gentle and kind with them. She cared for them as if they were her own - which is extremely important in a veterinary situation. My dogs are like my children, so putting them in someone else's care is difficult for me. It didn't, however, feel difficult with VERG South. Both my dogs are old so naturally, they have a lot of problems with their health. Since I have brought them in, my dogs have been happier and healthier, thanks to Dr. Lavotshkin's diagnoses and treatment.Thank you for being there for my pups when they need you! I highly recommend these doctors for any emergency situations! Read Less

TERRIBLE place. Charged us an extra $200 for an unnecessary test, after telling us that we only needed to pay for an exam on the phone earlier. (and this fee was levied at the last minute, after my husband and I went to a huge amount of unnecessary trouble to get ourselves and our pet there during a weekday, so basically we had no choice but to pony up.) I would NOT go here again. Go elsewhere (Verg North, which they don't even share records with, would be better) Read Less

VERG staff must get paid commission because all they do is upsell and upcharge. When you get the low/high estimate, they should basically just say that they're going to charge you the bigger amount, because that's what they do. When I said I didn't want to spend thousands to treat a 14 year old cat, they practically accuse me of abuse, said they'd work with me on the charges. Guess what? I spent thousands of dollars on my cat because it "would be wrong not to know" and they still don't know what's wrong with him nor can they offer any affordable treatment options. I've asked over and over to give me an inkling if he's going to get better, otherwise I wouldn't spend the money. Surprise - they keep saying they can't say, because how else would they get the money? Read Less

If your not a Millionaire please stop turn around and leave. They should have a plaque that says starting $1000 and up for a visit. People we are taking about $3000 for a puppy with a cold. This place is beyond over prices, they pray on people who don’t know better. They always say, “ ohh your dog could’ve died” , well my didn’t die and it cost me $300 at a regular vet to cure kennel cough versus “estimate” of $3000. Keep very careful with their “”””””estimates “”””””. Read Less

My Baby Blu has not been well for more than a week. I went to my veterinarian at OceanSide on Kings Highway and my Vet threw up her hands and told me to 'put Blu down' at the AMC in Manhattan if they couldn't do anything for me. I was horrified by this approach since she has been my Vet for a number of years with other cats I loved in the past.So I went to VERG on Flatbush Avenue the very next morning on several recommendations from my neighbors in Midwood. WHAT A DIFFERENCE! The staff was lovely to me and Blu. The Doctor - young, handsome and sincerely interested in the fate of my Blu, scooped him up and took him in the back for a look see.Several times he came back to the waiting room to tell me what they were doing - and what they wanted to do. I agreed and happily waited. They spent a good deal of time with him which also made me very happy. I had hope.He is home with me now and I have been given thorough instructions on his care and meds to help accelerate his road to wellness. I am just thrilled to have a second chance. And, the chance to know that I will have done all that was possible to save him.I highly recommend this unit. Lovely atmosphere, clean as a whistle, parking, a state-of-the-art McDonalds nearby for coffee and muffin to keep you going.... :)I cannot say enough about this place.P.S - September 29th - My Boy Blu is well and in fabulous health and condition. I nursed him for weeks and it paid off. I am so thankful to the VERG on Flatbush Ave. I cannot say enough - BUT, THANK YOU!!!!!!!J Caridi - Midwood, Brooklyn, NY. Read Less

This place is wonderful and you can tell the techs, assistants, and doctors really love what they do. I took my cat here after 2 prior visits to my vet. I got worried that my cat wasn't improving. 1st thing I noticed was how clean the waiting area was. Since this was an emergency, we were seen basically immediately. We waited maybe 5 min tops just to fill out the forms since it was our 1st time. Everyone was really nice. They sent us to a room where we waited on the doctor as the assistant took vitals. The doctor came relatively quickly. We could hear a lot of other animals so they were Def busy. The doctor was really sweet. She handled the cat perfectly and gave us many options for treatment. The fees was very reasonable and they gave us detailed discharge orders. The following day they also called to check on my cat. It's good to know that a place like this is close by for emergencies. Read Less

Dr. Clark and her assistant, SusIe, were very kind and compassionate towards our Dalmatian, Trouble.   I cannot thank them enough for the good care they gave her.   I also cannot thank Dr. E Osterman from KingsBay Vet  enough for recommending this specialist.We come from Staten Island to Brooklyn for better vet care Read Less

This place is a ripoff. Brought my dog for an emergency visit and they did a lot of unneeded tests on him and ended up with a huge bill. My dog had to stay overnight and there was no update on his condition as promised. Calls were not returned and only call received was regarding payment for tests we did not authorize. Please stay away! Read Less

I waited to post my review of this establishment so I can be fair with my assessment. Two months since the incident I feel the need to warn prospective pet owners to stay away. I do not recommend this place due to its deceptive billing practices, lack of communication from the vets and unnecessary tests performed. We took our injured dog here for an emergency visit in January. The vet did some tests including x-rays. They gave us the cost and had us make the payment immediately. Thankfully our dog didn't need surgery. However the vet recommended that our dog stay overnight to monitor his progress. We agreed and paid the low end of the estimated bill. We said we didn't need the additional services listed on the high end. At this point we had paid almost $1000. This place charges you in stages as they proceed with the examination even though everything is done on the same day. To make matters worse, they keep adding services to the bill including stuff that you already paid for which made it confusing to figure out what exactly you have to pay currently. I believe this was done intentionally to overcharge clients and sneak in unnecessary services. The vets do not return calls timely. A simple thing such as getting our dog discharged turned into a nightmare. We called to confirm a pickup time in the morning as we had to go to work the next day. The vet we spoke to said he'll have to check and call back. We waited for 4 hours and no call. It was 10pm and we called the office. The receptionist said they were extremely busy and cannot get hold of a vet. Eventually the vet called and said she'll give us an update at 7am tomorrow. No surprise the next morning there was no call and we couldn't get hold of the vet when we called them. We didn't speak to the vet until 10am. This was ridiculous. When we arrived to the office to pick up our dog, the receptionist informed us we had to pay hundreds of dollars more. We explained that we did not ask for additional tests and she said they were listed on the high end of the estimate so they were authorized to perform them. They forced us to wait and discuss the bill for an hour. They did not bring our dog or let us see the vet during this time. Not until we paid the outstanding charges did the vet finally meet with us. Moral of the story is that we will not be returning to this place. They are all about squeezing as much money from you as possible. I'm so disgusted by their behavior that I am questioning their diagnosis. I have taken my dog to another vet to confirm his condition. I do not trust this place and have wasted so much money getting subpar service. Read Less

I waited to post my review of this establishment so I can be fair with my assessment. Two months since the incident I feel the need to warn prospective pet owners to stay away.  I do not recommend this place due to its deceptive billing practices, lack of communication from the vets and unnecessary tests performed. We took our injured dog here for an emergency visit in January.  The vet did some tests including x-rays. They gave us the cost and had us make the payment immediately. Thankfully our dog didn't need surgery. However the vet recommended that our dog stay overnight to monitor his progress. We agreed and paid the low end of the estimated bill. We said we didn't need the additional services listed on the high end. At this point we had paid almost $1000. This place charges you in stages as they proceed with the examination even though everything is done on the same day. To make matters worse, they keep adding services to the bill including stuff that you already paid for which made it confusing to figure out what exactly you have to pay currently.  I believe this was done intentionally to overcharge clients and sneak in unnecessary services.  The vets do not return calls timely. A simple thing such as getting our dog discharged turned into a nightmare. We called to confirm a pickup time in the morning as we had to go to work the next day. The vet we spoke to said he'll have to check and call back.  We waited for 4 hours and no call. It was 10pm and we called the office. The receptionist said they were extremely busy and cannot get hold of a vet. Eventually the vet called and said she'll give us an update at 7am tomorrow. No surprise the next morning there was no call and we couldn't get hold of the vet when we called them.  We didn't speak to the vet until 10am. This was ridiculous. When we arrived to the office to pick up our dog, the receptionist informed us we had to pay hundreds of dollars more. We explained that we did not ask for additional tests and she said they were listed on the high end of the estimate so they were authorized to perform them.  They forced us to wait and discuss the bill for an hour. They did not bring our dog or let us see the vet during this time.  Not until we paid the outstanding charges did the vet finally meet with us. Moral of the story is that we will not be returning to this place. They are all about squeezing as much money from you as possible. I'm so disgusted by their behavior that I am questioning their diagnosis. I have taken my dog to another vet to confirm his condition.  I do not trust this place and have wasted so much money getting subpar service. Read Less

DO NOT recommend! Our experience was very bad. Waste of time and money. They did not help our car but the opposite made her suffer for even longer. We ended up taking our cat to different veterinary clinic where we got appropriate care and help. Read Less

My yorkie ate a peice of chocolate and then went into seizures the staff was super friendly knowledgable and professional im very happy how they took care of my dog but the place is super expencive so get ready for your pockets to be empty Read Less

About 10 years ago, I euthanized my cat at VERG North. Today I had the same procedure at VERG South. In both instances, a decade apart, the staff here showed the most caring and compassion imaginable. The whole procedure was very respectful to us as well as our pet. They gave us as much time as we needed to say goodbye, the option to be in the room for the final moments, and enough time to compose ourselves. All in all I think this is a professional practice, with staff that know how to take care of their patients.Read Less

Do not bring your pet here. They assume you want it all for your pets and run all sorts of procedures without your consent, then if you seem hesitant, that's when the guilt trip is used.  Also big major incidents that may happen at the vet, don't expect notification. " we will call you if anything happens" is a statement that means nothing there. Oh major new medical condition that your pet just had, instead of the Doctor coming out to speak to you, let's just send the vet assistant to read off from the discharge papers. That's professional.And to the girl at the front desk, if you don't like your job quit. Read Less

Dr. Woods did an excellent job with my dog.  After he was neutered with vet that was not competent or caring we came here after he removed his stitches a second time.  She was professional and did a great job.  I am very thankful for this hospital. Read Less

Last night the staff at the VERG saved my dog's life. We got to the VERG at 2:30 in the morning with a dog that needed intubation and fluid drained from her chest cavity. Everyone from the front desk staff, to doctor (Dr. Lamb), nurse, tech, were extremely professional, pleasant, helpful. Unfortunately I don't remember the names of the other staff, but they were phenomenal as well. My dog was treated (intubated, bilateral thoracentesis) and discharged in about 2 hours! That is amazing. I will always return to the VERG with my pets Thank you VERG! Read Less

My cat got sick and it was already after 10 pm, so I had to go to the closest Vet Clinic, which is VERG SOUTH. We got there a little before 11 pm. Had to wait like an hour to see the vet. Finally, somewhere around midnight we saw the vet, she is very pleasant and knowledgeable young lade, the tech lady is very nice as well, considering that my cat is not very friendly. Everything was going well, so I decided to pay the bill while my cat was in the back going thru all the tests and x-rays. In a little while tech lady came back with my cat and said that they couldn't do one of the tests, so I had to get a refund. After that we were told that we were being discharged. WE HAD TO WAIT 2 HOURS BEFORE WE GOT DISCHARGED!!!!! And then we had to wait to get a refund. How ridicules is that. People who came after us were discharged before us. WHAT THE .....?!!!!! I had to scream and yell for them to hurry up. I am very upset and very disappointed in the service that was provided. Read Less

Came in when my older dachshund got into my migraine meds. Rushed him here. The doctors are professional and caring. He had to stay a few nights and they right away took over and we're so knowledgeable and professional. Place is so clean and everyone on staff is so nice. Read Less

This hospital is my place to go when emergency occurs. We moved to Brooklyn just a year ago and already have been here couple of times with both of my dogs.Today, o got really lucky with both VetTech and actually Doctor! Both of the ladies were absolutely amazing! I wish I could say the same about the desk lady. She looks like she is bothered when you come in/ask her question. Read Less

Most people write a lengthy review but we will keep it short If you love your pet like a child and see them as part of your familyDO NOT COME TO VERG SOUTH AT ANY MEANS.Trust me it will be the best decision you will make. Read Less

I have been a dog owner for 30+ years; I've had healthy dogs & sick dogs; I have had successful relationships with vets in Cobble Hill, Park Slope & Bklyn Heights...and in all that time I have never run into a veterinarian/surgeon, Dr. Raymond Prata, who was more insensitive or more cruel -- and I am a full time litigator with an extremely thick skin! The other people at VERG were extremely caring and kind -- especially Heather -- but that was not terribly relevant since the person I had to trust to cut into my dog, was the surgeon -- and this doctor was so heartless & so cruel, that I wouldn't let him operate on an old sneaker! Seriously!! If your pet needs surgery -- steer clear of VERG! Read Less

Paid $404. Appointment was easy to make, I did not wait in line.Now cons:I Requested the copy of the report to be sent to me.After 6 times being rejected, they agreed to send by mail Since it was live/ death situation I asked if cat has tumor or foreign object in a stomic. It turned out it was too complicated or I felt lack of desire to provide the answer. I was informed it cost $160 for consultation.As 400 for simple ultra sound test is not enough to say few words.Not human! Read Less

Came here because my cat had reaction after he got the rabies shot from Petco. The front desk is nice. Then there's another guy came out to ask some questions for my cat. Then the font desk brought to the room and waited for the Vet. Later we was told that the Vet was doing some procedures for another animal, so we had to wait about an hour. It is reasonable and my cat was fine when he got to the Vet. So an hour wait time is fine to me. But it seems there's only one Vet in the hospital. Which is not enough. However, the Vet was nice to my cat. Thank you for everything. The price is reasonable. Read Less

Came here because my cat had reaction after he got the rabies shot from Petco. The front desk is nice. Then there's another guy came out to ask some questions for my cat. Then the font desk brought to the room and waited for the Vet. Later we was told that the Vet was doing some procedures for another animal, so we had to wait about an hour. It is reasonable and my cat was fine when he got to the Vet. So an hour wait time is fine to me. But it seems there's only one Vet in the hospital. Which is not enough. However, the Vet was nice to my cat. Thank you for everything. The price is reasonable. Read Less

My dog was hemorrhaging when I brought her home a few hours after surgery so I took her right back to the vet that operated on her.  .After examining her, he suggested I take her to VERG Emergency as he wasn't equipped to handle this and felt she would get better care at VERG. My vet called VERG and explained to them the situation and told us they are waiting for me.  Not knowing anything about VERG, we were nervous and worried  the care she was going to receive, or not. From the minute we entered the facility, we were greeted and welcomed by the admin staff who were very nice and assuring.  We met with the doctor who will be caring for her along with his assistants. My dog was taken immediately and they began examining and caring for her.The doctor explained what was going on and what their course of action was, including plan b and plan c, and a communication plan.  They left nothing uncovered.. They were keeping her overnight and let us see her before we left.The place was spotless, very clean and neat.  My dog was resting comfortably and from all appearances, we could not have found a better place for her.  Everyone who interacted with her said they loved her and you can just hear and feel the compassion in their voices.  We knew we were leaving her in good hands regardless of the outcome.I highly recommend this place for their compassion, attentiveness, professionalism, and ability.  My dog did not require further surgery and began healing on her own.  They took scans to monitor fluid levels internally and were confident that she was going to be ok on her own.  We picked her up late the next afternoon and again went over plan a and b in the event something should happen after we took her home.  We continued to receive calls from VERG for the next couple of days.  They were checking on her status to make sure she was ok and making progress in her recovery.  This is the kind of care and service you would demand, expect and want. What more can I say, 5 of 5 stars. Read Less

Was referred to VERG South on Flatbush Ave on 7/24/15 as an emergency because my dog had a partial blockage of his urethra and bladder stones. VERG was unable to remove the bladder stones or unclog my dog's urethra. Furthermore, I had to wait for an hour for my dog to even be seen by a vet. As it turns out, VERG did not have a surgeon on duty that night in order to perform the nessessary procedures (a cystotomy and a urethrotomy). I was charged for (and paid) over $650 for this procedure and was then referred to their other location to have the surgery performed. When I called to book the surgery at the other VERG location, they wanted to charge me another $150 just to bring my dog in for a consultation. Other veterinarians in NYC were able to give me a price estimate for this surgery over the phone and even email. As a side note, on 7/26/15 I asked to discuss this procedure with the head veterinarian. I was told that she would call me back later in the week. She ended up called me over a month later to discuss my concerns. Needless to say, I would NOT recommend taking your pet here. Read Less

I came to this place because I says on the website and they said on the phone that they specialize on the  exotic animals(!) . And there are only a few in Manhattan. My hamster got something happened with an eye,  and I wanted to that her. I know that it's a hamster and It costs 10 bucks in petco,  but it's still an animal. So I came to the hospital,  personnel is very nice and friendly (that's totally true) ...  To cut the story short,  I spent 3.5 (!)  hours,  though there was NOBODY before me,  because they kept getting "emergency" , to pay 120 bucks and to hear that "we don't specialise on the hamsters,  she has something with her eye,  we can give her eye drops with antibiotics. But we can't take any other tests,  so this can be an eye infection,  or infection in her body..."  and that's fine,  OK,  I tried to be nice. But when I waited 30 minutes for the nurse to bring me eye drops, sorry guys. I told them that they should probably stop telling on the phone that they specialize on exotic animals,  since they couldn't help me in an appropriate way. The nurse responded that on website it says that they SEE exotic animals. Yeah,  cap,  I got that. Hopefully,  you don't treat dogs and cats the same way. Read Less

I was so relieved this place was here when I needed it.(Note: All the negative reviews I've read seem to be based on experiences at night. As such, I want to make clear that my experience was in the afternoon.)I have a little fat dog that is the Delta Burke to my lesser other Designing Woman. Although she's a little overweight, she's very active and loves to go on long walks. Yesterday, temperatures crept into the low 90s and I didn't pay any attention as my dog was just running around, being a badass dog. Up until yesterday, whenever she got too hot she would just walk up to me and demand I pick her up, at which point I would carry her home (we live very nearby said park).WELL, yesterday my dog was so excited to be running around that she was paying as little attention to the heat as I was--obviously this reflects badly on me and not my dog, but bear with me. Suddenly, she collapsed. Her little legs tried to stand back up, but couldn't because they were too wobbly.I flipped an S, assumed heatstroke, and rushed her home for air-conditioning and fans. My usual vet (which shall remain nameless) literally didn't pick up the phone for the entire 30 minutes I was trying to reach them. I called my old vet while researching dog heatstroke online, and they referred me to VERG. By this point, my dog's eyes were listless, she couldn't sit still, and she was bumbling around like a zombie. The scene would have been a very effective commercial for Paxil. Literally the first person who picked up the phones at VERG was a five-star experience. I told her my situation, explicitly said I was freaking out but wasn't sure if my dog needed emergency treatment, and the lady calmly asked me questions and eventually suggested I monitor my dog's condition for an hour, then bring her in if she wasn't obviously better.An hour goes by and my little dog starting having recurring shivers(!!!!!!!!!). Southern people's response to trauma is like a million times more hyperbolic than other people, so I called this same lady at VERG back, edge of tears, saying my dog had the shakes and that I was ready to make the afternoon an episode of ER. She said to bring her in, so off we went!The staff was expecting me when we rolled up, and nobody said a word about filling out paperwork until a tech had come out, very friendlily and professionally assessed my dog while asking me thorough questions, and then taken her to the back for an exam. I should add that at this point, it probably seemed obvious to the staff that my dog was going to be fine, but everybody still remained so respectful of my concern. I have tremendous gratitude for this level of compassion, since I have for real encountered some d-bag vet staff in NYC.I was escorted to an exam room and waited for the vet to finish up the exam and come tell me the situation. When the vet came in (with my dog!!!! who was wagging her tail!!!!!!) she was very friendly and polite, and very calmly explained that my dog had had either a transient heatstroke or a dip in blood sugar, but that she would be okay and I had done the right thing by bringing her in.At this point, I was so relieved to hear my dog was going to be okay that I started to tear up. The vet was so extremely professional in how she didn't mention it or draw attention to it, but continued to veeeeeery caaaaaalmy reiterate that my tiny hairy Delta Burke was going to be fine. She stayed to answer all of my questions, and also diagnosed my dog with "extreme cuteness," which I'm sure she's never said about anyone else's dog before because mine is so special. (*^, ^*)The exit process was also simple. The bill came to a bizarrely reasonable $97, and the staff at the desk even explained why it wasn't higher when they saw my (O o O) face.Honestly, I approached this place with pretty pessimistic preconceived notions because so many businesses in NYC seem third world in terms of service and response. I was so pleasantly surprised and delighted by this place that I wanted to leave a good review to assure other people who might be similarly wary about NYC business etiquette. In closing, please note that my dog was in an emergency-response situation that did not end up warranting emergency treatment. As such, this review is more about the ambience, tone, and demeanor of the staff, which I found to be tremendously spot on. Based on my experience, I would feel highly comfortably relying on VERG for emergency vet care.tl dr; My dog had a heatstroke and the staff here handled our pre-arrival, arrival, and exam with flying colors! I was so relieved after we left that I wanted to buy everyone a new chaise lounge from the Ashley Furniture HomeStore across the street. Read Less

Wow! I can't believe this place got such great reviews. I was actually recommended to go here by a friend. I know that I will never return no matter what!I brought my 9 year old Maltese in at 4am because he was choking and having difficulty breathing. The staff took 2 minutes to open the door. The 1st person to speak to my son and me was a young girl who immediately asked for my ID and paperwork to be filled out. I was concerned because my dog was not able to breathe properly and was shaking. She took the dog to the back and then a 2nd employee come out and asked me to sign a form and give her my ID one more time. The price of $97 for the exam was mentioned 3 times. I asked whether or not the vet was attending to my dog and I was ignored. About 5 minutes later we were asked to wait in an examining room and our dog was brought in clearly still in distress. The vet came in and seemed as though we were bothering him. He was not at all cordial or friendly. He didn't care that we were insisting that our beloved maltese was choking. He told us to video tape him if he turned blue and stopped breathing and to take him back in to see him. He did say that it would cost $220 to intubate and that he would also need a catheter that would be an additional cost. My question is; Why would he need a catheter if he is choking? We went back to the front when he finished doing absolutely nothing. I had to ring the doorbell in order for someone to come out to take care of us after waiting 10 minutes. This was a 4th person that went over the doctor's instructions. Video tape your dog. We then had to wait for the 2nd employee to come back to take our money. She was half asleep and looked like she was on something. Our dog started gasping and choking and we video taped him. When we asked the employee to get the doctor so he could hear and see what we were talking about she ignored us both. I screamed at her to get the doctor, NOW. She nonchalantly said, Oh, I didn't hear you. We were the only people in the whole place. The vet came out and reiterated what he had previously said in the same monotone voice. We took our baby boy home and I took care of him all morning until he passed the object obstructing his airway. Needless to say.....Never again. No compassion, No concern and definitely No customer service. Ick! Read Less

Earl Oliver has been under Dr Brett Levitzke and his team. Earl has survived two major abdominal surgeries and is being treated for a seizure disorder. The late Dr. Dan Gray helped us through all these trying times. An amazing professional team on every level!Lou Ellen Kalb RN Read Less

To the idiot above who was gripping about VERG not seeing your cat!! Obviously the first two places you took your cat did not know what they were doing and robbed you of your money. That is why you tried to bring it to the hospital. It's an EMERGENCY hospital, do you think they have time to sit and hear about how come you can't pay? I do not work for VERG but i know they have a fantastic staff there and they work very hard everyday and ALWAYS put their patients first!!! Read Less