I've been to both locations, both for GI issues with my rabbit, and they have been amazing. Drs have followed up with me via email after appointments to ask how the rabbit is doing. They're very patient and kind with all my questions. And they do seem to know their stuff really well which is tough to find with rabbits sometimes. I would not bring my rabbit anywhere else. Read Less

We just moved to Clinton Hill and this vet was recommended to us by several people. I brought my dog here because it was pretty obvious he had an ear infection, and he just happened to be due for his annual checkup. The vet tech took us back into an exam room that was dimly-lit and sterile-feeling. I was plying my dog with the treats they had on the counter because he was really nervous. The vet tech couldn't find my dog's bumhole to take his temperature (??) and then when she went to swab his ear, my dog flinched and squealed (he's in pain, duh) and ran away. This *flabbergasted* her - it was like she had never seen anything like it. She asked if she could take him in the back so another tech could help swab his ear (???) and I reluctantly agreed. I could hear "the back" on the other side of the door, which involved said vet tech shouting my dog's name, saying "NO!" multiple times, and using the F word. It was appalling. Dr. Stein was professional, nice enough but didn't give my pup any treats to try to warm him up to him which is what vets have done in the past, so my dog was nervous the whole time. The doctor said there might be something more concerning wrong with him (he had thrown up twice, once I said was because he ate something off the sidewalk and the other was I figured because he was dizzy from the bad ear infection) but said we could hold off on doing an ultrasound or blood work. Glad I did because it was just an ear infection. Then, we needed refills for Heartgard that I ordered online right after this visit, and their office declined it because one of the vets was looking at the chart for a different dog with the same name who was much smaller than my dog. Kind of concerning that they don't have a better system for tracking dogs with the same name. Definitely won't be going back - the vet tech alone was enough to ruin this place for me. Read Less

One of the friendliest places to bring your turtle. I brought my mom's turtle to see Dr. Palatt and she was so patient and attentive. My turtle wasn't eating or defecating for 3 months and my mom panicked. Dr. Palatt administered a series of vitamin and antibiotic shots, a basking lamp, and a platform. She was very attentive over email. After 3-4 weeks, the turtle began eating and defecating. Dr. Palatt is very honest and won't recommend any unnecessary tests. She also knows her turtles very well. I highly recommend this place. The bill wasn't bad either (cost me under $150). Read Less

One of the friendliest places to bring your turtle. I brought my mom's turtle to see Dr. Palatt and she was so patient and attentive. My turtle wasn't eating or defecating for 3 months and my mom panicked. Dr. Palatt administered a series of vitamin and antibiotic shots, a basking lamp, and a platform. She was very attentive over email. After 3-4 weeks, the turtle began eating and defecating. Dr. Palatt is very honest and won't recommend any unnecessary tests. She also knows her turtles very well. I highly recommend this place. The bill wasn't bad either (cost me under $150). Read Less

I had a home visit for a terminally ill pet.  We felt it was the best choice for our pet, who gets very stressed by travel, but frankly, we were nervous about the level of care that would be possible in our house and our comfort level with a team of strangers coming in to work in our home. A vet and vet tech arrived together, and the vet had read our pets records from another facility (which they obtained themselves, the same day as our appointment), and arrived informed about our pet's condition and our concerns.  The visit was professional but friendly, attentive to our pets immediate needs, and respectful and responsive to our concerns and goals as owners in providing the best quality of life in our pet's final days.  We knew that our pet had an imminent terminal prognosis, and we appreciated that the team was respectfully blunt about agreeing with the prognosis and supporting our efforts to provide comfort care (rather than long term treatment or a cure).  Each part of the exam was explained and each intervention was described with pros and cons, before we made any choices.  We never felt rushed, the vet even brushed our pet, which, I think might have been as much for our comfort as for our pet.  I was extremely satisfied with both the clinical care, the business experience of the arranging for the visit and the billing, the compassion shown for our animal and the respect shown for us as pet owners.  NYC is a big place, with a lot of quality vet services, but this would be my choice again for any non-emergency or routine care, and I would not hesitate to use them again for this, or any of our other pets.  I wish I could get human care house calls that were this good. Read Less

I never thought a google search for a vet that treats ferrets in Brooklyn would've lead to my experiences with this team at Vingear Hill. I feel welcomed and in well guided hands when it comes to the care of my pets. I've had to make both tough desicons on three occasions and currently assuming complete care for our family geriatric cat. Never once have I felt alone in every step of the way. Amazing, humble staff from the ladies at the front desk, the assistants  , and the gracious doctors. Truly from my family to all of yours, we're glad we found a vet that has cared for our furry family as their own. (P.S you guys have two more to meet after the holidays). Read Less

My visit was with Dr. Stein and Bless, who is a Vet Tech, at the DUMBO location. Both were amazing with my very small anole lizard who is very skittish. They not only managed to actually weigh her, which has never been done before due to her skittishness, but they gave her a little vitamin shot with a tiny tiny needle. All of my questions were answered and I felt confident that my pet got the best care possible.Highly recommend for anyone with an unusual pet! Read Less

Dr. Stein is awesome. He's super patient and sweet, and he's never trying to upsell me on tests/meds that my dog doesn't need. The techs are also really great. This vet is open on the weekends, and they can always get us in same day. Very happy it's also so close to my home! Read Less

Dr. Stein was super knowledgeable on rodent health and during our brief visit, worked to address every one of our many concerns. His commitment to the well-being of animals is just admirable. I couldn't be more satisfied that my hamster was placed under his care. Kudos to the reception staff who got us in at the last minute and were so friendly and gracious. Read Less

Dr. Stein was super knowledgeable on rodent health and during our brief visit, worked to address every one of our many concerns. His commitment to the well-being of animals is just admirable. I couldn't be more satisfied that my hamster was placed under his care. Kudos to the reception staff who got us in at the last minute and were so friendly and gracious. Read Less

My dog, Waffles, got really sick not once but twice this summer. (The first time was quite dramatic, she woke up unable to walk, I had to carry her in, etc.) Both times, I was seen immediately. The only determining factor was "How soon can you get here." Both times she was treated with total love and kindness from the entire staff—and she's a very NERVOUS animal, so it's not like she's the easiest patient. Every possibility was considered, and a full range of logical options was presented before proceeding with diagnoses and treatments before any costs were incurred. I'm moving deeper into Brooklyn next month, but there is no way I'm switching vets. This team is too great at what they do. I know that being a vet is a really tough job, but I'm never surprised when my son says "I think I want to be a vet" after accompanying me here. (Lastly, they keep a blind ferret that a patient could no longer care for! I mean, this is why we live in NYC. So our awesome vets can have an awesome blind ferret to visit. She wears a bell around her neck to prevent accidents and I'd like to take her home.) Read Less

We've been talking our little guy here since he was a pup and we chose this place when we got our rescue dog. They are friendly, take the time to explain and answer your questions, they take you seriously and they are creative with solutions. We love them so much that when we moved out of Brooklyn we still commute an hour to them for vet appointments because no one compares! Read Less

Great place - especially for exotics! It's hard to find a vet in the city who is readily available to treat exotics. I was able to make an appointment for my hedgehog and bring her in on the same day. Everyone is very friendly and welcoming to make you and your pet feel comfortable! Read Less

When my first dog suddenly became very ill with terminal cancer, I was recommended by a friend to reach out to vinegar hill vet group for a second opinion. Though their diagnoses was the same, I was so touched by the doctor's phone call, and bedside manner that I decided my next pet would be a client of theirs. Fast forward two dogs later, and I have never been happier with a veterinary group. Their staff is so kind, patient, accommodating, and lovely. Every staff member always goes above and beyond what any other vet in NYC offers. Though it is a little pricey, I wouldn't ever go anywhere else. I have since recommended so many people to them, and they all rave about their service--one neighbor even going so far as to say that they saved her pet's life! Read Less

This center was very efficient and helpful. When you make an appointment here, you can be sure that the appointment will be on that time, instead of having to wait like most other vet centers. Compared to other animal hospitals, this center was less pricey and the service was actually better. Read Less

Excellent visit with Vinegar Hill Veterinary Group. Was seen at my appointment time, appointment itself was efficient and effective. This was my first time at VHVG at Brooklyn Heights and I was very pleased. I was informed of the pricing upon request and was able to make the best decisions for my pet and my wallet. Office was clean and staff kind. Dr Neumann took her time answering all of my questions and provided lots of information about my pet and solutions for my pet. I will be back. Read Less

I needed a last minute weekend vet appointment for my cat and my regular vet wasn't available, nor were any of the other vets I called. I was referred to Dr. Neuman at Vinegar Hill, and her staff was able to fit me in for a same day Saturday appointment. The staff was friendly, compassionate, kept appointments running on time, and I think even my very vet-averse cat would admit that it was the best veterinary experience we've had in the city! Dr. Neuman is incredibly patient and kind and was so sweet and thorough with my scared, shy cat. I would have paid just about any amount for the same day appointment and treatment, but it was also extremely reasonably priced! We will be making Dr. Neuman our regular vet going forward. Read Less

I couldn't believe all these reviews were true! The staff was amazing, truly caring, loving and gentle. My doggie went for a non-anesthesia dental cleaning and I could've not picked a better vet for this. We will definitely be back, even though it took us over an hour to get to you. :) Thank you so much! Read Less

I had a very positive experience with Vinegar Hill today with my sick hamster. After dealing with another vet hospital that messed up our appointment with them, we had to look around last minute to find a clinic with a hamster-treating vet on staff and available today. Vinegar Hill was able to take us as a walk-in, and their entire staff from reception to nurses to doctor were kind and friendly with a good sense of humor. They were able to take a look at my baby and provide us with solid information about treatment, along with realistic expectations about her condition. They answered all my and my partner's questions and sent us home with clear instructions for her care and some antibiotics to hopefully treat her condition, and they welcomed us to call them any time we have any further questions. In addition, their rates were actually much more affordable than our previous vet, which we appreciated deeply because this was not an easy amount for us to spend due to our finances. Our total for the exam and a small bottle of antibiotics for two weeks was $112 and change.I sincerely appreciated their care and will gladly be returning in the future should we ever have need for a vet again. Read Less

We are Vinegar Hill fans and frequent flyers!  Dr. Neuman, along with her professional and lovely Associates and Staff, have been treating our dogs, cats, and birds for over ten years.  Our animals all get the finest care, from the beginning of their lives to the end.  And what raises Dr. Neuman's practice to another level is how personable everyone is in her offices: the Receptionists, the Technicians, the Veterinarians, one and all. Read Less

The vet and all other employees were great. They were very friendly and I felt they genuinely cared about my pet's well being. There was virtually no wait to be seen. They did a great job explaining the problem and treatment. I will definitely be returning for any future vet needs. Read Less

Don't come here if you have a rabbit or any other exotic pets. After my rabbit got into a serious fight with my other rabbit and part of her ear was torn off I came here as an emergency to get her seen.They took a look at her and said it wasn't as bad as they thought but insisted that she needed surgery because her cartilage was exposed and they need to sew whatever was left of her skin. I skeptic to do so because this would mean she would need to go under anastasia and might not wake up due to the fact that she's is an older rabbit.When I asked the vet if she has ever sewn a rabbit's skin before, she responded no but her assistant (who is an expert with exotic pets) would be there to help her. Well guess what, when the vet's assistant walk through the door was when my nightmare really kicked into full gear. Instead of focusing on my rabbit's ear, the vet's assistant kept on lecturing me how my rabbit must never ever see the other rabbit again and how I need to feed my rabbit hay and veggies while only a minimal of pellets. Like wtf! I here for my rabbit's ear. Then she went on and said I need to make an executive decision to do surgery immediately or else my rabbit might die of an ear infection. I told her I'm still waiting for my roommate to give the okay on the surgery because my rabbit is co-shared. Apparently waiting on my roommate, who was traveling internationally, to get back to me was too time precious for them especially because they said I arrived late.  Eventually they decided not to wait on me anymore. The vet's assistant then marched back into the room to lecture me some more and proceed to take my rabbit and said she's will clean my rabbit's ear up and I can go to the Animal Medical Center in Manhattan to wait there for my roommate to get back. In the end, I did take my rabbit to the AMC and the doctor there was baffled as to why they even sent me to them. They said my rabbit did not need surgery because it was a clean cut and that they didn't want to mess with the ear and rather let her ear recover naturally. He even consulted with his colleague who had experience on exotic pets and they all agreed with him. As for Vinegar Hill, they really need to stop giving this vet assistant so much decision power to decide whether my rabbit needed surgery or not. I would definitely not come back here again and I don't think anyone with exotic pets should either. They seem very eager to preform surgery at anything that walks through the door instead of really accessing the situation. Oh and one more thing, when I was waiting in the room for my roommate to call back, I can hear that vet's assistant yelling at the other workers how they shouldn't let me wait so long and said what is wrong with me and do I want my rabbit's ears to fall off or what. Once again, talk about sensitivity. They seriously lack it especially that vet's assistant. And what piss me off most that the doctor herself couldn't even bother coming in the room to talk to me and left all the decision making to this vet assistant instead. Read Less

Ever have to pay for someone else's mistake? That's what happened here with my cats life! I also had to literally then pay 2k after they were negligent and my otherwise healthy cat died overnight while under their "care". If you care about your animal's well being or health DO NOT come here. There are far better facilities in the area. Read Less

Most horrible vet service. They claim they see birds but they have no idea how to handle or diagnose birds. I brought in my beautiful baby canary for consultation and they killed him. The technician couldn't fetch him out of the cage, then left with a container cover open and he flew out out of the container. Then the so called veterinarian, Dr. Reichard, came in and didn't know how to diagnose my bird. They took him to trim his nails and he went into a cardiac arrest and passed away. I brought in my baby bird for a consultation to the medics and he caught death in their hands. The doctor told me that she doesn't know much about birds and has some knowledge only based on what she read on the internet. They should stop advertising that they see animals other than dogs and cats. They only know about dogs and cats. It has been the most devastating visit to the vet! Do not take your pet birds to them! The so called veterinarian there, Dr Reichard, is the worst vet I have ever encountered. She lacks the knowledge and skills, has no idea about diagnosis and treatment, and killed my bird in her examining room. Do not schedule your appointments when she works there. Most horrifying experience with that so called doctor. She is a disgrace to the vet profession! Read Less

I have been going to Vinegar Hill Vet Group since 2008 and am very pleased with their services. I love and respect Dr. Neuman and think she's an excellent and compassionate vet. She's been great with correctly diagnosing my cats' and dogs' medical issues through the years (which is an art, I think. I know of vets who shy away from giving a firm diagnosis and will "refer" pet clients to other "specialists" rather than make a firm diagnosis.)The other vets are all good, too, so you're in good hands with any of the doctors at Vinegar Hill. I also like the vet techs (really know their stuff) as well as the support staff. I do have quite a bit of experience (over 30 years!!) with animal rescue and have been owned by several cats, dogs (and horses, rabbits, guinea pigs) along with wildlife rescue, so I've visited a number of vets in Brooklyn and Manhattan when I decided to choose Vinegar Hill as my pets' primary vets. The good folks at Vinegar Hill treat me with respect and empathy.  I've seen some comments about prices but honestly, you get what you pay for. If you try to cut corners, your beloved pet could suffer the consequences. I've heard of people going to pet store vets only to turn around and go to Vinegar Hill because of a bad experience at a cheaper vet practice. So then you end up paying twice the cost!I plan to continue bringing my fur family to Vinegar Hill for the foreseeable future. Read Less

Vinegar Hill Vet Group is the BEST place to take your pets if you live in the neighborhood. The staff is wonderful, very warm, caring, and friendly, and you can tell they're all truly animal lovers, who have your pet's best interest at heart. My dog loves going to Vinegar Hill to see all of her friends there! Read Less

I understand that my experience must be somewhat of an outlier but I think I should share it anyway, on the off-chance that other people out there have chinchillas or other exotics.If you do happen to have a chinchilla or other small exotic I highly recommend the Carrol Gardens vet group, because they actually know what they are doing and don't charge you multiple hundreds of dollars. The doctor there is super knowledgeable and handles the animal deftly and carefully. Here are the reasons I am dissatisfied with Vinegar Hill:1. The staff and the doctor at Vinegar Hill had no idea what they were doing with my chinchilla (they let him escape twice and just watched dumbly as he freaked out all over the room forcing me to chase and catch him, which is super stressful for a chinchilla).2. I agreed to a minor exam after having seen the exorbitant price tag, only to go up to the front desk and find out that it was going to be EVEN MORE expensive than what they quoted me.3. I then received a phone call a day later demanding nearly one hundred dollars more on top of that, in order for them to START the consultation they had already committed to. Feels like they're holding my pet's life ransom.4. I still have no idea what is wrong with my chinchilla, because THE DOCTOR WAS SO IGNORANT OF CHINCHILLAS THEY SENT ALL THE RESULTS TO ANOTHER VET AND CHARGED ME EXORBITANTLY FOR THEIR DISHONESTY. Why couldn't they just tell me the truth, save me nearly $400 and tell me to see someone who knows what they're doing?!I am pretty peeved, if you couldn't tell, and would absolutely never bring an exotic to this office again in my life!! Read Less

Great staff! I've always had very positive encounters, they are a very caring group of staff and Doctors. They take the time explain and answer any questions, no matter how small, and really make you feel comfortable about your pets well-being. We board our pet there pretty frequently, so we concider them like family. Read Less

I have been coming to Vinegar Hill Vet since I moved to Brooklyn 10 years ago, and they have always provided the best care imaginable. Our first cat, who was feral and extremely nervous to go to visits, had excellent home visits which we will always cherish- they were there with her when she passed, and I will never forget how loving and understanding and helpful they were during that awful time. Since then with our new cat of almost 2 years, they treat her like their own and it is always a pleasure to have them care for her - the entire staff is always friendly, knowledgeable and accommodating. Really cannot say enough great things about this place - it is where you want to have your 'other' family member taken care of!!! Read Less

I have been coming to Vinegar Hill Vet since I moved to Brooklyn 10 years ago, and they have always provided the best care imaginable. Our first cat, who was feral and extremely nervous to go to visits, had excellent home visits which we will always cherish- they were there with her when she passed, and I will never forget how loving and understanding and helpful they were during that awful time. Since then with our new cat of almost 2 years, they treat her like their own and it is always a pleasure to have them care for her - the entire staff is always friendly, knowledgeable and accommodating. Really cannot say enough great things about this place - it is where you want to have your 'other' family member taken care of!!! Read Less

Let's face it, most people go to a vet that has reasonable ratings and is close to their homes. With that said, I'm really lucky to live close to this vet group! They are punctual, send reminders, and the staff is friendly (I can't speak for price point!). Our specific doc, she is awesome - very helpful and best of all, honest. Caesar, our mini schnauzer, approves. He also loves walking by in the morning and barking at the cat that roams around the office! Read Less

Amazing! First time puppy owner and my experience was fantastic. The staff is so warm and helpful and the doctor spent a long time with us and our pup, answering all of our questions and getting to know us. Excited for our future visits! Read Less

I would trust the team at Vinegar Hill Vet Group with my dog's life - and in fact have from the day we adopted her. They are kind, cautious and communicative. The offices are welcoming and clean, so our four legged friend never feels nervous when it's time for her appointment. Read Less

Note: I brought in a ball python, and I have to say I LOVE this vet, I would definitely recommend for other exotics. I had Dr. Neuman. They are all understanding, caring, and knowledgeable. No surprise costs; the vet will give you a total run down of all tests and medications, no tests were run without my OK and the vet was very thoughtful as to which medication to give. My visit was great in service care and cost! Read Less

Love love LOVE this practice! We're new puppy owners and know NOTHING about puppy care. We were blown away at the care and attention we received before, during and after our visit. We received follow-up calls and emails from both the vet and the vet tech, about test results, and when we wanted to pick up our prescription. EXCEPTIONAL. Thank you Sarah & Laura!! Read Less

Love love LOVE this practice! We're new puppy owners and know NOTHING about puppy care, but we left our first visit feeling like part of the family and armed with knowledge. We were blown away at the care and attention we received before, during and after our visit from all the staff members and KNEW we had found the best vets in town. We even received follow-up calls and emails from both the vet and the vet tech about test results, and when we wanted to pick up our prescription. EXCEPTIONAL care. Thank you Sarah & Laura!! Read Less

I love this vet practice. I searched long and hard to find a vet for my dogs and cats that I trusted and liked. I discovered Vinegar Hill when a vet friend of mine, who now lives out of state, recommended them. I use this practice because: 1) Appointment times are kept. It is never a long wait from the time I'm scheduled to be seen to when I am actually sen. 2) The doctors care. They want to hear about my pets' histories and find the best solutions to their health issues. I never feel rushed when meeting with a doctor. 3) They don't up sell. I never get sold on medications/vaccinations/ treatments that my animals don't need or I didn't ask for. 4) They are respectful of my decisions. I never feel judged or shamed for the course of treatment I choose (or don't choose). All in all, Vinegar Hill has been the best fit in my life for my pets needs. Read Less

We really appreciate the care at Vinegar Hill. Our dog George loves Dr Palatt, which is a miracle because she's had to administer shots and other unpleasant things... But he's still happy to see her every time. Read Less

A M A Z I N G ... Everything and everyone at VH is a pleasure - ease of scheduling last-minute appointments; no wait-time; clean/spacious offices; an abundance of  TLC and knowledge from receptionists, assistants and Doctors; rapid test results .... and personal follow-up calls from the lovely Dr Neuman.We've been going to VHH since 2006(?) with five pets.Thank you!Love,Diesel, Magnus, Scooter, Polly & Bowiexoxo Read Less

I have had no luck with previous vets that I have taken my female guinea pig to over the years.  They were always in a rush, didn't listen to me on how best to handle my pet, or even got mad at me when I got emotional.  I am so so so happy that I found this place.  I met with Dr. McGettigan and she was so patient and kind with my 5 year old guinea pig (who tends to be very grumpy with vets and grabbing in general).  She does have ovarian cysts, so I am hoping the treatment works and that my pig is able to recover without surgery.  But I am so grateful that I found this vet that I feel comfortable going to with her and my other piggies. Read Less

I have been going to VHVG for 8 years now and trust Dr Neuman with my dog's life. She first saved Lola when she was a puppy and got very sick.  She is super knowledgeable and has a great "doggie bed"side manner.  It's a pleasure going there.  My dog actually likes to go to the vet. If you live in the Bococoa area I would make the trip to either of their clinics, they have one in Dumbo and one in Brooklyn Heights. Read Less

We went through 3 other vets before finding this place and have been going here for the last 5 years. Dr Neuman is great. Not the cheapest vet but the location is amazing and they stay on top of their check ups and what's needed. Read Less

Our cat was very sick with a chronic illness, and Dr. Adelman kindly led us through a series of tests and treatments over a period of about 2 months. We had been to other vets before, but none were so thorough, compassionate and caring. From the beginning we knew we were in good hands with Dr. Adelman. It was so clear that being a vet is her calling in life. In the end, we had to put our cat to sleep and end his suffering, but we did so knowing that it was the right choice. Dr. Adelman is someone you can trust, and she deserves the highest recommendation. Read Less

I called multiple vets in my area but none had experience with rabbits. My bunny hasn't been feeling well for 2-3 days (not eating much, not pooping the right size, cold ears). I had to get her to a vet as soon as possible. I called this place today at 12pm and was able to book an appointment for 3pm. I brought my bunny in we were seen right away. Her temperature was checked and it was only 97 degrees (anything under 100 is a bad sign for bunnies). They gave her an injection and provided me with new grass hay as well as 2 medicines and 1 bunny oatmeal to use when she doesn't feel like eating her regular food. They also took samples of her poop and said they will get back to me with the results to see if she has any parasites in her body that may be causing her sickness. The bill was really expensive. Over $300. But who wouldn't be willing to pay as much as they can to get their pet feeling better again? Read Less

I miss Vinegar Hill Veterinary!!!! I've since moved to the UWS but used to take my two babies to see Amy Adelman. She is the cutest, sweetest veterinarian. I think she loves animals so much that if she got mauled by a tiger, she would brush off the incident as animal nature and still try to take care of the tiger. I could tell she was enchanted by my gorgeous Callisto during the checkup. It's funny but that's kind of important to me. It looks like she knows how to handle cats is firm but gentle and efficient. Amy is extremely thorough; the visits are never "quick." The two times(?) I've gotten my kitties checked up there, I've left with a laundry list of items to monitor or correct. Seems like cats experience a good amount of tooth decay these days and Amy encouraged some preventive brushing. She was also very good about emailing back promptly. I had some follow up questions because one of my kitties has IBS, I believe. So initially there was some investigation into whether it was worms or not.The checkup was $80 per kitty and then $40 for rabies shots about 2 yrs ago. Not bad at all. I don't remember how much it was for special tests I got done for one of their stool samples. Lastly, Vinegar Hill makes things super convenient. They sent me a couple reminders for rabies shots but I had moved to the UWS by then. =( Also they faxed over the records for my two babies to Symphony Vet Center the same day. Read Less

I came here because my turtle had a prolapse problem. I had to google this place because the regular vet I go to doesn't take reptiles. I called for an appointment and was given one right away, which was a plus. Finding parking at the Brooklyn Heights location was a problem at first cause it was limited free parking. Lucky, I was able to find parking 2 blocks away from this place.  Dr. Neuman was very nice and informative. She explained everything and things we needed to be aware of. The assistant took the turtle to the back and then a few minutes late came back out with it. Then Dr. Neuman came out and explained everything to us. Read Less

Fantastic doctors who clearly care about the animals the serve and the people who bring them in. I'm always impressed with the level of care we receive here and the follow up calls to make sure my little guys are doing well.Read Less

I'll start by saying that my dog Lu doesn't immediately connect with many people, she is the sweetest dog in the world but she takes time to warm up to people. This is even more true with vets. This being said, she immediately warmed up to Dr. Newman. I have been taking Lu here for years, and every time she has enjoyed it more than I enjoy my own doctors appointments. To give you an idea of how comfortable she feels here, Dr. Newman was even able to clean her teeth without using anesthesia which is no easy task at all. I trust Vinegar Hill Vets with everything from the regular checkup to the occasional (and frightening) ailment. I wouldn't trust my dog to anyone, and these vets have gained my trust and more! Read Less

Being a previous employee at vinegar hill vet group, I know what happens behind the scenes and I can honestly say the doctors truly care about every client that walks through those doors. They are honest in every appointment and frankly just amazing doctors. If your looking for a kind, compassionate, knowledgeable and professional veterinary practice, this is the place. Read Less

This review is for Dr. Palatt and the very sweet Jessica at the front desk.I had to write a review in case any other person is looking for a vet for their turtle!!I have a turtle that I've had since I was young and he never had any issues that needed me to bring him to a vet. This past Thanksgiving he was not looking and acting like himself and I got really nervous that he was experiencing symptoms of an upper respiratory infection. I went crazy looking for exotic vets who know about turtles and after little sleep and lots of YELP searching, I found Vinegar Hill.When I called up at 8 AM on the Friday after Thanksgiving, Jessica informed me that ALL of the vets here are exotic vets and any one of them could see him. What a relief!The cost was a bit higher than some other quoted places, but I would pay whatever to make sure he was ok. Dr. Palatt was super sweet and gentle with my fiesty little guy (thankfully he was looking better this morning) and she was able to give him a couple injections to facilitate his improvements. She also emailed me with tons of information to help with changing his habitat and diet as he is getting older (he's like 21!) and might need more attention and care.I am very grateful my buddy is feeling better and I am thankful to Vinegar Hill for putting my mind at ease. Worth it! :) Read Less

Let me preface this review by saying that I worked at Vinegar Hill several years ago. I worked with amazing people and will always value my time there, but this review is based solely on my experience as a pet owner. My sweet doxie Basil started displaying some sniffly symptoms and Dr. Neuman treated him for a cold. His symptoms got worse so we returned and after an xray my worst fear was confirmed. We lost him within two months.  There are no words to express the terror and grief you feel when you are losing your best friend in such a horrible way. It was the most painful experience of my life and there is NO WAY I could have gotten through it without Dr. Neuman, Jean and the team at VH.Dr. Neuman helped me accept Basil's fate and focus on making him as comfortable as possible. She answered every question and gave me advice as not just a vet, but a pet owner. Having worked with Dr. N for several years, I know this wasn't special treatment - she offers the same love and attention to all of her clients. The care that I received from the entire staff is no fluke - they work hard to give the best care possible. I still make the commute out to DUMBO for my current doxie, bc I can't imagine getting better care anywhere else. Read Less

Dr. Neuman comes highly recommended from several of my dog owner neighbors. So I called and made my new puppy an appointment as soon as we got her. She also spends part of her week at Brooklyn Heights Vet Group. Bella loved her almost instantly and she was just a wealth of knowledge. I think I must have asked a zillion questions. She was patient, talked us through how Bella's doing and gave us excellent advice. Big fan. Both locations are also super convenient for us. Read Less

While we have seen a few vets here over the months, everyone has been excellent, kind and caring. They have taken excellent care of my dog, which was refreshing after being ripped off by some other Brooklyn vets who didn't seem to care at all. I strongly recommend this place for it's professionalism and it's heart. Thank you all so much Read Less

I go to Vinegar Hill Veterinary Group with my sister whenever she needs to take her cat in. They are really nice doctors and a well run practice. It's calm when we visit. There is an office cat that just roams about. Not shy at all. This vet is a little pricey (It is in DUMBO after all...) but worth it given the care they provide your furry loved ones. My sister has never complained about them and that's good enough for me. Read Less

I had a wonderful experience here. I was able to make an appointment quickly for my sick cat, and when I arrived earlier than the appointment, they were able to accomodate us quickly. The vet and staff seemed to care as much about my cat as I do, even answering my barrage of questions (I am a worrier!). The pricing was affordable, and they offered different options in the treatment of my little buddy. Normally, after a visit to the vet, I am shunned for the next day or two from my cat, but he really didn't seem phased at all when we got home. I am sorry we are moving away, because I don't think my cat would mind coming back here for his checkups at all! Read Less

Last month I brought my dog to Vinegar Hill and had a terrible experience With Dr. Neuman. She was disorganized and DISHONEST!! I have never posted anything but feel obligated to warn people about this Veterinarian. Read Less

I took my puppy here to get spayed and she ended up being rushed to the hospital. When the doctor initially called me after performing the procedure she stated ""I cut the wrong vein."" After literally running to the office, I found my dog being driven to a veterinarian hospital by two young girls playing music extremely loud in the car, while my dog's eyes were rolling back in her head. My puppy then spent the next day in the Intensive Care Unit at a hospital and now has in incision that covers her entire underside, which was closed with staples. As of today, i have not recieved an explanation as to what happened during the surgery and have found a new veterinarian that is much more professional. If you care for your pet i would keep them away from this place.Read Less

I recommend Vinegar Hill Vets to anyone looking for experienced and compassionate care for their animals. I have brought many cats (my own and fosters) to Dr. Neumann, as well as rescued wildlife. She always impresses me with her knowledge, dedication, and communication skills. I've learned so much about cats from her. I referred a friend who had been told her young dog required prohibitively expensive tests to Dr. Neumann who diagnosed the dog's lip lesion as benign and self-healing. Dr. Pizzillo, who joined the practice last year, is wonderful as well. I believe Vinegar Hill offers excellent care at very fair prices. I'm happy to travel from Manhattan for visits. Read Less

I live in the Midwood section of Brooklyn and bring all my cats to Vinegar Hill Veterinary Group. I have Ferals and Friendlies and Fosters. Right now I have 35 cats in my household. Drs Neuman and Pizillo are wonderful women and , more to the point, excellent vets. They have taken the time to discuss my cats' illnesses and answer all my questions regarding whatever issues I address. the are available for phone consultations and by e-mail to follow up, to answer questions, and to review any information I may have found confusing or may need addional information. When dealing with fatal illnessed, they are warm, loving, caring and compassionate. Their chief technician, a character to be sure, is one of the most effecient, knowledgeable and competent caretakers I have ever worked with. Behind a rather brusk exterior, she is compassionate and attentive, taking the necessary time to ensure that both human and animal receive the best care available, even keeping track of my meter time. All the office staff are friendly and helpful. The phones are answered in a timely manner; all of the technicians are competent and caring. At other veterinary clinics I have been left to wait for well over an hour, then a tech comes into the waiting room to take a history or do a preliminary exam. This has never happened at Vinegar Hill. Although I have waited a short time on occassion, because of an emergency, I have been treated with courtesy and respect, and brought into an examining room immediately when one was available. Although I live in the Midwood section of Brooklyn, and have many vets closer, I am happy to make the trip to Vinegar HIll to ensure the best possible care and treatment for my cats. Read Less

So, my cat is very shy and picky and doesn't like most strangers, but Dr. Neumann is special. After having gone to another popular vet who almost killed my Henry and actually tried to neuter him twice Henry was pretty traumatized by the vet experience. Dr. Sara is different. She'll answer emails, be there in a crisis, I've even heard of her making a home visit once. I'm so gratefuI have them for my wonderful (but not always helathy) kitty. Read Less

Vinegar Hill Veterinary Group is an excellent animal hospital and Dr. Neuman and Dr. Pizzillo are wonderful, caring veterinarians. I bring all my pets (3 cats, 1 dog, 2 turtles to see them) as well as the many animals I have rescued and adopted out. The office and hospital staff is very helpful and both doctors work very hard to be accessible - often updating me and answering questions via email - very convenient with a busy schedule. I have worked with many veterinarians over the years. I believe it is important to develop a trusting relationship with my veterinarian. I don't know what is going on inside my pet and I need to feel confident that the doctor's recommendations are are designed to help my pet not increase profitability. I feel very confident when I see Dr. Neuman and Dr. Pizzillo. They both are willing to answer my immediate questions and explain their recommendations to me. If I have follow up questions they will patiently explain again. They are both happy to explain why they recommended one option over another option I discovered on the Internet. And when I had to deal with the loss of a sick animal, both doctors were careful to consider my desires in how aggressive I wanted to be with a terminal disease. Reading through some of the other complaints on this site I feel obligated to say that many appear to be the result of a desire to rant. Sure Vinegar Hill is not going to suite everyone. It is an expensive neighborhood and the hospital has new and expensive equipment and the prices are not cheap (although they aren't the most expensive around here). So if price is your main consideration than this may not be the spot for you. However, choosing this hospital will mean that when your pet needs surgery or some other procedure his doctor won't be using equipment from a 1950's field hospital. And keep in mind that without medical insurance and co-pays you can't see a human doctor for less than a couple hundred dollars. Every hospital and every doctor has upset some of their patients. The only ones that haven't are ones that haven't been in business long enough..... Just give them some time. But people who are angry and want to anonymously rant about their horrible experiences when they only went there briefly are really not providing an good picture of the hospital. My animals have been patients at Vinegar Hill for over 3 years. They have gotten excellent care from the doctors and staff during that time. I have gotten excellent service from them as well (administratively not medically ;-) ). And I have recommended the hospital to many of my friends and acquaintances and they have had uniformly positive experiences. Read Less

I've lived in the DUMBO/Downtown Brooklyn area for 15 years, and haven't been happy with the choice of vets in the area. I have a multiple cat household and a dog. A couple of my cats are special needs and require additional care. So it has been no easy task to find a vet I can rely on. Until Dr. Neuman and Vinegar Hill came along, I was traveling all the way to Park Slope to see a vet there. My entire experience with Vinegar Hill has been very good. From the moment I walk in, it's clean, professional, the receptionists are responsive and polite. The vet techs are also a cut above the ones I've dealt with at other vet practices. To me, a good vet (and even a good people doctor!!) can diagnose a problem within a few minutes of examining an animal. It's a sixth sense, accompanied by years of experience. Dr. Neuman has that gift. She and two of her vet techs have even come to my home to help with fractious cats I have who don't do well at her office (semi-feral cats). One of my senior cats became very ill, and she and her staff helped coach me through the cat's palliative care and were so sensitive and empathetic at this sad time. When the cat did pass away, the staff and Dr. Neuman went out of their way to call, to send a card and went well beyond what you'd expect of a vet practice. I highly recommend Dr. Neuman and Vinegar Hill. Read Less

On a follow up visit, I had Dr. Neuman examine my cat. Dr. Neuman was very brief and inattentive in dealing with me. When I explained that they only gave me enough medicine for my cat until the night before, she said that they could not do the blood work necessary because she had not had her morning dose. I would need to leave my cat there for 4 hours so they could give her a dose then wait to take a blood sample. I had no desire to leave my cat there, and it would have been completely unnecessary if they had given me enough prescription medicine following the original visit. I also had no choice, and left my cat there. I picked up my cat later that day along with more of her medication. This is where my experience became even more troubling. When I went to give her her dose that night, I noticed the expiration date on the back of the packaging. ALL OF THE MEDICINE THEY SOLD ME WAS EXPIRED. I was terrified. I also was shocked because the new doses they gave me had expiration dates on the back of the packaging. The original doses they gave me of the same medicine did not have any expiration dates on them. Were the previous doses I had given my cat over the past 3 weeks also expired? Why did they have no expiration date on them when the new doses did? Were the expiration dates removed? I have no idea. I had given my cat 3 weeks of medication, and no idea whether it was expired or not. That is very troubling and upsetting. I called Vinegar Hill as soon as they opened in the morning and asked to speak to Dr. Neuman. It should be noted she is the head doctor and part owner. They informed me she was not in on Thursdays and Fridays. They gave me an email address to contact her. I sent her an email and she called me promptly. I explained all of the above to her. She immediately became very aggressive and confrontational with me. She raised her voice, she cut me off and would not let me speak. I was talking to her in a calm, collected manner just trying to explain all that happened and to figure out what to do. She said they did not remove expiration date labels from medicine, but offered no explanation why the first set of doses had no expiration dates on the package, and the second set of doses had expired expiration dates on the packaging. She said she would refund the money for the medicine and gave me a very insincere apology. She expressed no real concern for my cat's health, or for the situation that had happened. While she did agree to refund my money for the medicine, she still charged me fully for the appointment with her. This whole ordeal still cost me around $150. That they would charge $150 to give me this kind of treatment is beyond offensive. I have now scheduled an appointment for tomorrow with a different veterinarian at a different vet clinic. I will have to pay for another examination and blood work because I do not trust the accuracy of anything that Dr. Neuman has done. My cat is also currently without medicine until I can see the new vet. In the 12+ years of having my cat, I have never endured anything as outrageous as the treatment I received at Vinegar Hill Veterinary Group. If you care about your animal, please, please, please stay away from Vinegar Hill Veterinary Group and Dr. Neuman. Read Less

Dr. Neuman's veterinary practice is simply, the B E S T! Open seven days - great hours. I've gotten appointments the same days I've called. Always punctual - no waiting - honest! Terrific service: Dr. Neuman and her staff are dedicated, and caring. I'm so happy to find such a W O N D E R F U L practice close-by. Read Less

I have never been to a veterinarian so friendly to both me and my pet. From the representative at the front desk to the assistants, everyone went out of their way to ease my scaredy cat. The vet quickly diagnosed my kitty's torn ACL after an XRay and gave her the meds she needed. Her staff also brushed my fluffy cat and pet her. Anyone who complains about pet bills has clearly never been to any vet. If you're concerned about the bill and want to give your pet the medical attention they need, sign up for pet insurance. I have VPI, which Vinegar Hill accepts. Read Less

I can't help feeling that I was just conned. $300 vet bill???? My cat was a little swollen around the mouth--this was not a major surgery or anything! I guess I should have read some of these reviews before I went--other people have complained about the unnecessary ""fluid"" injecting expense. I did not like that my cat was removed from the room to get his injections and bloodwork. I was waiting around a lot, too--an hour, with about 20 minutes of facetime. If money is no object, then enjoy. It is a pleasant environment, and they are friendly. Read Less

i was wondering if you guys over there might have some of the breeders info would like to get the papers or info so i can breed him with my female he has 8 little spots around his growing area and a black nose and lips or maybe some other vets that i could contact or i heard about the dna registery but i need to find were at exactly he was born at the guy i bought him from is from brooklyn or phily please try to help me out as soon as possible Read Less

I have to say I used a different vet for years. DR MADDOX.. he retired and told no one. I needed to find a new vet and decided to try the DUMBO vet everyone is talking about. My groomer told me she is awsome and I have to agree. I used them and am hooked. What a great experience. The Doc is well versed, speaks to you in english and follows up with all your needs. The front desk is professional, caring and sweet. I ahve a new vet and friend.. Thanks Read Less

Great facility - very clean and state of the art. Dr. Neuman and staff provided wonderful care to my cat. I found the prices reasonable and the overall level of service higher than what I received in NYC. Read Less

Dr. Nueman is lovely, but she passed the cleaning of my cat onto her tech who was not very friendly. The receptionist, a male, was a total moron as well. For a general checkup, she gave unnecessary fluids, antibiotics (as a ""just in case"") and didnt even personally treat my cat! The unfriendly tech did! Plus, the vet didnt even know the different conversions of cc's and mLs! She had to keep asking the tech! That made me nervous! How could a vet not know about medications and measurements?! Total cost: $245! I literally could not believe it when I saw the bill - all of which was non-specific as to the services provided. Definitely go elsewhere. Otherwise, you're just helping to pay the rent on the place. Read Less

I' am very happy with the new place =) .... When i brought my dog home from the shelter she has kennel cough, and they would not help me out. So i decided to go to the local vet and I am happy I did. Dr. Neuman was so good with her, even got my pup to be happy while she was sick. I this was a wonderful experience for me and i would defiantly refer her to my friends and family. Read Less

My 7 year old rabbit went to see Dr.Neuman for a cheek abscess.This had been an on going problem and i have seen many other vets over the corse of a year.At the other vets my bill would be paid but the abscess never truly healed.It was a waste of time and money.Then I found Dr Neuman ,I was truly lucky to find her. I have brought my pet elsewhere before and did not receive anything close to the care that i received at Vinegar Hill.The nurses are kind and patient and Dr Neuman as well!!Since my visit my rabbit is doing better then ever and the abscess has not returned. Read Less

I've lived in DUMBO for 6 years and have heard some bad things about this new vet, mostly that they add up the charges very quickly without explaining anything. Several locals complained of sticker shock. Still, I gave Dr. Neuman a chance because they are so close to my home. BIG MISTAKE! I adopted a cat a few months ago, and unfortunately he came to me with a case of worms. When I saw the symptoms I took him to this vet. Sure enough, the visit took no more than 15 minutes, the vet disappeared with my cat into another room and came back with a bill for $200! The receipt came back with various charges such as ""fluids"". I feel most of the charges were erroneous. My cat received a clean bill of health just 2 months ago from his last vet. He was not a stray from the street, and certainly not dehydrated. He didn't need an injection of fluids. Still, I sucked it up and paid the $200, only to receive a phone call from the receptionist an hour later telling me she ""forgot"" to charge me $75 for sending the fecal sample to the lab. They already charged me to take the sample, to look at the sample, to give him several injections and now they won't finish their job without another $75? I'm sorry, but it doesn't even cost $275 for ME to visit the doctor. He's a cat, and worms are a common problem with a simple treatment. Wouldn't you know it, 2 weeks later, the worms are back! This vet's office is squeaky clean, but it's a rip off and I don't trust them to treat my animal well. Their main goal seems to be capitalizing on a gentrifying neighborhood. I guess if you have lots of money to throw around you should go there. I'm taking my $75 and finding a new vet. Read Less

Excellent and extremely thorough care for the series of cats I've brought through. It's true you might pay a little bit more, but you know you are in good hands. Dr Neumann has the best ""bedside"" manner ever. We would never go anywhere else! Read Less