Williamsburg Animal Clinic

So I've held off writing this review cause my cat ended up dying under the care of this clinic and I didn't want it to be clouded by grief. The long and short of my review is this: if your animal just needs a check up or has a very very minor problem this place is probably fine... Maybe even good. If you have any suspicion that your pet could be terminally ill or have any life-threatening issue DO NOT come hereI've been here a bunch of times. My ex bf and i co parent a dog who Has been successfully treated by them for things like minor Ear infection a basic skin condition etc. So I brought my cat here suspecting that she had a skin abscess. I was seen by Dr Skipa Who I later found out was a per dium vet And therefore wasn't really able to attentively treat my cat for what turned out to be a mammary tumor. The  manager (woman answering all the negative yelp reviews here) told me that my cat never should've seen a per dium doctor for a serious condition. But we'll get to that in a sec. When I brought my 7 year old rescue cat (raised her for 5in she was happy & totally fine.   I actually only realized she had this problem because she was excessively licking her chest. She was normal playful greedy as ever using the litter box and generally feeling pretty good besides the fact that she had to wear a Baby shirt to stop her from licking.We came into the clinic with a tiny lump on her chest. I was told it was an abscess which needed to be removed. She was given an aggressive antibiotic to take to clear up the infection it had developed.  I was instructed to schedule a surgery after the anabiotic was finished in order to remove what I was told was an abscess. There was no indication or question or even a mention of a possibility that this was a cancerous tumor. After she finished the antibiotics which took about a week I scheduled the surgery they told me they couldn't have surgery for another two weeks because their schedule was so busy. They had no problem having me wait that length of time and never suggested that I should try to have it removed any earlier than the earliest date available on their schedule. Over the course of the next two weeks I made a couple calls in to let them know that Scarlett was seeming to be agitated and generally slowing down and the "abscess" was getting gnarly again. One time I got a callback from Dr. Skipa who aid that I should come in and get more antibiotics. I did.  When I came to pick up the antibiotics they told me "next week we'll have the surgery and this will all be over." Over the course of the next days my cat started to display some pretty alarming symptoms.The abscess what started to bleed profusely she stopped eating food and boy was she a food lover. I then noticed on her last days she couldn't breathe very well. The front desk staff which is very friendly, suggested I have surgery early in an ER for the FIRST TIME. When I got worried and a bit angry that I was suggested this out of the blue, I was put on the phone with the manager who lets fly that a different doctor should have had such a serious case and to rush her to the clinic so that they could keep her stable overnight before her surgery appointment.When we got there Scarlett had an examination by one of the doctors who is a more permanent fixture at this facility. She told me that this was obviously mammary cancer which had spread profusely along her chest while waiting to have this "skin abscess" surgery. They did an x-ray and there was no way to save her. Long story only slightly shorter,  I ended up having no choice but to put Scarlett down that day there in the clinic after thinking for the last few weeks that I was doing anything that would help her and that after surgery we were going to go on living our life together.I'm not sure that Scarlett would've been any better off had I been informed it was cancer earlier but I can tell you I would have made different decisions for her had I been given an even the slightest tiniest most minuscule indication that her life was at risk. I'm not sure if it was a lack of knowledge or if the clinic just didn't care very much or what, but it's like the manager told me "Well it's better that you didn't have to worry for these few weeks or stress about keeping her comfortable until we put her down" & yea ... That's probably true, as messed up as that is to say... But I would have rather known and I definitely had the right to. If you love your pet I would suggest a different vet.  if you just need something quick and you live in the area maybe bring them here but otherwise, do more research if you're worried for your pets life. I wish I had. Rest in peace Scarlett the most queenish cat ever to ever live Read Less

Dr. Diaz is one of the most attentive vets I've ever met. He's on top of the science but he also has a heart. He came back at 10:30 p.m. to check on our dog when he had to stay overnight. He also works with you on price, making concessions where possible. Some reviewers complain about the wait. But that's an indication of the following the clinic has -- and an open-door policy for morning walk-ins.  Clients can be  understandably stressed because their pet is suffering; sometimes they grow impatient and lose their temper with the staff.  But, in my experience, staff members keep their cool and do their best to get you in and out. Read Less

Staff are very unfriendly, even rude. Don't make you feel welcome at all. You feel like they're just trying to get you in and out as quickly as possible and show only a perfunctory interest in your pet. Read Less

Im not sure that this animal clinic is only one in the area. It's always line and even appointment has to wait. I used to come here when my cat got sick and now i have a dog that is why I came back. Service is good, everyone is nice, veterinarian is very kind and loving person. Read Less

I've been taking my girls here for the past 4 years. I love Dr. Diaz he is honest, showed great bedside manners and most of all loves the animals.  Never get pushed for items not needed always gives recommendations how ever doesn't get offended if you choose to go with alternative. My go to local vet happy they have friendly and great techs in board that like there jobs and it shows. Pleased with all the services I've received to date. Read Less

Waited well over an hour to be seen for a scheduled appointment for a booster shot follow up. I had an extensive appointment two weeks prior and this was literally just a stop in to give the dog her follow up shot. I told the receptionist that I was in a huge hurry after arriving on time for my appointment. They then proceeded to charge me for an office visit on top of the shot. Also the vets constantly try to upsell you on vaccinations and dental work that the dog doesn't need. They should have been paying me for the stress and anxiety my dog and I experienced sitting in a waiting room full of screaming dogs for over an hour. Read Less

I have been bringing my dog Boo here for the past 3 years and have never had a complaint. The wait it typically long but who cares, you are there for your animal, relax. As an animals rescue worker I have first hand experience of vets all over NYC pushing certains vaccinations and procedures on you for all kinds of $$$, i have never had that experience here and the pricing is super fair compared to alot of other vets. They cater to all demographics and animals and were very patient when i was calling every day and sometimes twice a day when my dog was going through heartworm treatment. I recommend this vet to any of my adopters who live in the area since so many other vets will totally take advantage of someone if they feel they can. Read Less

Do NOT go here! They are losing All Sensivtivity... Who wants to deal with Doctors that give you Coldness... I Came for an Appointment.. took the day off and was Turned Away...Especially DR Monaco... I traveled from far just for a nasty Doctor... She is Cold with no feelings! Don’t go here.. so many more vets in Brooklyn... Read Less

I have been to this clinic a few times over the course of many years. I had a great initial experience with Dr. Diaz but later strayed after a negative experience with another vet at the practice. Years later I was searching for a vet who could handle my shy and fear aggressive rescue dog after Greenpoint Vet didn't know how to deal at all. Dr. Diaz did an absolutely amazing job. I recommend him 100%, especially if you have a hard time with your pet at the vet. Will only see him from now on. Also costs are reasonable and I believe that they aim to be affordable so that their patients can be truly cared for, as it should be! Read Less

Definitely make an appointment and plan some extra time, even if you do. The staff here is down to earth and the pricing is also. Wait time is the only issue I can see, but it's worth it for the practical vet trip that is so hard to come by these days in such neighborhoods. Read Less

I made an appointment for my pug to get his canine influenza vaccination. When I called I specifically told the receptionist that’s what he was coming in for. My cousin brought him to that appointment (I was at work), I told her what he was going in for, and reiterated it to the receptionist again when they called to confirm the time of his visit. After he was seen, I was called and informed they had vaccinated him for rabies & distemper because he was due for them, and then asked if I wanted the influenza vaccine added on top of that. I had to press the doctor for her opinion on getting all three at once (I asked at least twice) before she finally advised against it. I’m so upset with this clinic for several reasons; 1) they didn’t even call to ask or inform me about vaccinating him with these two very heavy vaccines before they did it 2) they ignored my initial request 3) I feel as if they’re capitalizing off of the outbreak happening in Brooklyn and 4) ignored my dog’s well-being overall. He’s a pug, a small dog, and as a result of receiving these two (unsolicited) vaccines at once had an allergic reaction, of which he is still recovering from two days later (note: he’s NEVER had this reaction to vaccines because past vets knew to break them up over multiple visits). I strongly advise NOT taking your animals here. You’ll end up paying for an ill-advise combination of vaccines you didn’t even ask for and against the interest of your pet’s well-being. It’s been a frustrating, scary, and terrible experience overall. Read Less

Would love to give them 5/5, but this place treats you like a criminal if you pay with a Carecredit card. My dad has an account with Carecredit and I am the one financially responsible for that card, in which I also use to pay for the expense of my senior cat. Medication and follow-ups aren’t free, so I use sometimes my dad’s card and mines to be able to afford the costs as I would never let my cat get sick. I am a hard working student who works hard to provide for all my pets. Sometimes I can’t afford to pay out with just cash, which they make me pay up most of the time! I am a regular customer there all the time! And their only answer is that some people are doing fraud, while I understand their protocol I am a regular customer there, and they imply as if they protect from fraud from people like me who use Carecredit under my dad’s name. I am going to find another place to take my cat, for them to think I will do fraud when I am a regular customer their... too much. I would change my review unless they have a good resolution for it. Read Less

Turns out my pups have tick borne diseases and they have been amazing helping us deal with it every step along the way. I called around to other hospitals too and the staff/doctors here have been the most helpful, supportive and reasonably priced, walking me through what needs to be done to take care of them now and throughout their life. We saw Dr. Monaco this most recent time and she was patient, direct and professional in making sure the dogs got their appropriate shots and breaking the news of their illnesses and what it would mean for us. Don't listen to the other reviews about their waiting room -- it is very standard and the rooms where they see the pets are kept very clean. I could not recommend Williamsburg Animal Clinic enough for the services they provide the areas pet owners. Read Less

This place should be SHUT down, they're vaccine happy, I took my dog in for a check up and without my consent while IN THE MIDST OF voicing my concerns the DR. proceeded to inject my dog with not one but over 6 different vaccines as i tried to stop him; without so much as a pause he continued his assault and explained its state mandated. HE LIED NOT ALL 7 VACCINES ARE STATE REQUIRED. NEEDLESS TO SAY MY DOG FELL INTO A STUPOR FROM WHICH HE NEVER RECOVERED... I CALLED HIM THE FOLLOWING DAY AND HE AVOIDED ME UNTIL I SHOWED UP TO HIS OFFICE WITH A VERY ILL DOG TO WHICH HE WAS FORCED TO EXAM AND CONCLUDED THAT THE DOG WILL RECOVER FROM THE SIDE EFFECTS OF THE VACCINES. MY DOG WAS NEVER THE SAME AND DIED 2 YEARS LATER AT THE AGE OF 5. THIS FACILITY DOESN'T CARE FOR ANIMAL OR THEIR WELFARE THEY ARE JUST OUT TO MAKE A BUCK ON SELLING TOXIC VACCINES. Read Less

If I could give this place 0 stars I would. I had called to ask if they take walk ins and was told yes from 10-12 after that they stop seeing them because of appointments. I arrive at 945 and wait outside for them to open up and when they do proceed inside and let them know the issue with my dog. They ask me to wait and slowly others start trickling in. Around 1045 they begin to call people and I am simply there waiting. 11:30 comes and nothing so I decide to go up seeing as 12 o'clock is approaching and I was there waiting before they opened up. The idiot at the front desk has the nerve to laugh as if something is funny then tells me that if I want i can wait an hr and a half more because the doctor is busy or I can make in appointment for next week Tuesday. I was livid why say you take walk ins if you are going to leave us sitting there. Never ever going back! Terrible staff and they obviously do not care. Read Less

I adopted a dog from a Rescue in Brooklyn who was pretty badly neglected. The Williamsburg Animal Clinic was his vet and may as well have done nothing at all. They charged the rescue for a teeth cleaning and check up that they never actually did or just ignored very serious issues. I reached out to them a few weeks after I adopted him because a sore under his eye was not healing. They told me to just put a cone on him so he could not rub his eye against the carpet and open up the cut. Ok, so I put the cone on and the eye did not improve. The poor guy was not rubbing it against anything and it barely healed. I called again and the person on the phone said they had no record of his eye having a wound? That was it for me, I found a new vet who immediately diagnosed him with a bad tooth that had formed an abscess under his eye and also given him an ear infection. The knew what was wrong immediately because of how it was presenting itself. My new vet showed me the large abscess and heavy plaque on his teeth and said there was no way that he had developed this since I adopted him and that they had not cleaned his teeth and probably had not even looked at his teeth. Because it was there clear as day a clearly infected tooth directly below the soar on his eye that he had since before he was adopted. To say I am upset is an understatement, a rescue that is committed to caring for animals and rescuing from terrible conditions was scammed by the Williamsburg Animal Clinic and their neglect and lies directly harmed my dog and made him suffer much longer than needed. How they are still in business is beyond me you should be ashamed of yourselves for prolonging the suffering of my dog after what he had already been through. Don't take your pets here! Read Less

My 14 year old cat had a ear hematoma. I Brought her in to this place. I was really unsatisfied with the treatment by the vet and his assistant. I was aware that he would probably recommend surgery after I researched it online. I figured he would at least check my cat as a normal doctor would check any patient. Instead he came into the room didn't even let me take my cat out of the bag and just grabbed her ear said she needed a surgery and that it was probably infected(did not offer to do a physical exam to know for sure). I asked if there where any other options I could try like removing the blood with a syringe and he said no. I told him I couldn't afford a $700 surgery, and left upset and wasting the $45 examination fee. I went to another vet in forest hills, Queens called lefferts animal hospital for a second opinion, because I felt this vet has no interest in actually helping me and making me feel calmer. The new vet took her out of the bag (wow), checked her eyes, teeth, ears felt her stomach, spine and offered to test her ear for yeast or other infection. She aspirated the hematoma with a syringe (though she said there was 80% chance it would come back) so we could at least see if her discomfort was the reason for her not eating food. She also prescribed her an antibiotic, because she did have an infection. She did tell me a surgery was the best option but at least she actually checked and asked questions about my cats history. Where as the previous vet at this location felt pushy and barely interested in learning about my cats history. It's also important to note that I waited basically 2 days to have this horrible appointment at 7pm (and felt rushed because it was the end of the day) while I went in the see the 2nd vet within 2 hours of my call, and didn't feel rushed at all. I Brought my cat home and she finally ate properly since her visit to the first vet 3 days prior where he obviously traumatized her and made her ear worse. It is now a little over a week later and her ear got mildly puffier the day after the appointment but the infection is definitely not bothering her anymore with the antibiotic she was prescribed and after all these days the ear is slowly deflating on its own and she is back to her normal ways -eating, and jumping up on beds and cleaning herself like a cat should. I will never go back to this place. Read Less

They really don't care about your Dog or Cat in this place, they manage to get unnecessary money out from you without a concrete reason, the get $$ from you SO EASY..... from medicine and tests that you don't need and you'll never see the results. Finally the day you really need them because your dog is sick or you have a big concern they are not going to be available, well after going for 4 years and spending significant money it's just really sad.. I recommend you to get another Vet clinic with good intentions. Read Less

Odd to see such polarized reviews!Been coming here for 4 years. Sure the lobby can be packed at times, and sometimes folks just wait outside. Whatever works best for your pet in crowded, hectic situations! I've also worked in an animal hospital back in the day and I truly know how insane it can get for the staff but my respect to them -- they seem calm under pressure, always. Also the staff hasn't had much turnover and that's a good sign in my eyes. They deal with all sorts of crazy every day and keep it together. Not sure folks keep that in mind when going in with their own emergency, but maybe that's just me as I've been in their shoes.Neutered my pup here with Dr. Diaz. Following that my pup had surprising anxiety issues. Dr. Diaz was very well experienced with such behavior and after asking if we wanted to further investigate, he referred to the best Behavioral Training facility in town. We are eternally grateful for this connection as it helped train me and my pup to better adjust around his issue. I see a different vet each time and I've never had an issue. I don't expect my pets' record to capture all detail around behavior, just the important health and medical details so I usually give them a heads up on his situation and we collaborate just fine from there.On wait times, the waiting time is standard with human doctor offices as well. Delays happen for a reason, it's not personal. It's just so comical to see people complain about this. I always take the last slot in the day and I never have to wait long.If you can handle a small crowded space and have flexibility with time, this place is gold. If that doesn't work for you, just go somewhere else. Read Less

When I called to get an estimate on the bill for a routine rabies shot I was told that they would give my Cotton three shots plus the well clinic visit and it would cost to $97. By the end of the visit Dr. Zue quoted a bill of $111, saying that she give my Cotton all her previous shots like Lyme Disease, Gastrointestinal Disease, Coronavirus, Canine infectious Respiratory Disease, Nervous System Disease and finally Rabies. These are the ones that she circled in a Your Dog's Health Pamphlet. So then she walks away and I start dealing with the receptionist and she says my bill is $129. "$129" I say What for? so the receptionist calls back the doctor and the says " oh yes, I'm sorry its $129" so by this time I"m starting to blow my top and she sees it, so she goes "ok do you want me take off the Bordetella" a vaccine she said at first she didn't even give Cotton. See my point do go here if you care about your wallet, they are robbers. I will find somewhere else to take Cotton. Read Less

Horrible experience... Long wait, over priced. Requested services that didn't even need to be done just so that they can rise up the price, false assumptions as well in the health of my cat, never again! Read Less

Listen I took my dog to this place two times the second time I had my brother go there because I'm tired of their nonsense. My dog had a parasites of some sort she was biting and ripping off her fur and when I saw her blood I knew these guys are jokes and they had the nerve to tell me bring her back in and it's not that serious obviously they don't care about animals I took my dog elsewhere and they are taking care of the issue and she is getting better Read Less

Diaz is great. Not a fan of Dr. Monica (or Melissa?), she overprescribes things due to lack of experience and it turns into a scary and costly visit when it is completely unnecessary. Diaz is smart, to the point and saves you unnecessary costs. Love him. The downside its you have to wait almost an hour every time to see him. Worth it though, because I trust him. Read Less

This is dangerous place to bring your pet. My dog was so over sedated that is caused him to lose his eyesight. They seek excuses to cover up malpractice and back up their staff as long as they are good at pumping up the cost of your visit. As to the people who write good reviews- let them wait till they hurt the pet they love and see just how polite WAC really is. They do not wear name tags so it will become difficult to deal with staff when they screw up your pet. They hurt the one I love the most in this world and should be held responsible for it one way or the other. Read Less

Don't let the bad reviews scare you, I've been to some terrible vets in NYC and this is by far the best. They cut me a deal for two cats, were extremely helpful and understanding- kind to me and my animals. I recently moved across the globe and they helped me every step of the way - with all my paperwork and everything! Even gave me recommendations on vets in the Netherlands and were truly fantastic! Read Less

I have never had anything but good experiences here with my two cats. The pricing is affordable especially compared to MOST clinics in Williamsburg The wait times can be ridiculous sometimes, but to me thats ok. They are a busy clinic that accept walk-ins which I appreciate because I have rarely been able to make an appointment beforehand cats don't get sick around my schedule. And to be completely honest I do not want to have to spend emergency room money when is more of an Urgent Care situation The waiting room is small, but that makes more room for examination rooms and thats ok. The xrays were surprisingly affordable My cats have asthma and the doctor suggested smaller more affordable interventions. They didn't try to upsell me and I appreciate it. I have been taking Carl and Asha there for years. Im sorry that people had some bad experiences but lets be real people with pets can be nuts.Read Less

I am horrified at my experience with this clinic. Pretty much like every vet in NYC, this place is out to rob your wallet. The cost of services changes daily, and when I asked the manager, Cynthia about this problem, she blatantly denied it and shouted over me on the phone. One of their other useless employees, Jessica, gives out wrong information and then denies it. What type of business is this? Be warned before you show up and end up paying extra money for their incompetent business practices. The reviews seem to be true. Very disappointing!!! * * * Update: Just received a personal call from Dr. Diaz (via NO CALLER ID) telling me I am banned from the clinic forever (my dog needs a follow up visit after his surgery, and this is what kind of service you provide?) Also, Dr. Diaz threatened with filing a police report against me. How cowardly -- he didn't even bother talking to me and assumed whatever his idiot employees said was true. You people need to be shut down. Read Less

I have 5 pet and they all go to DR Diaz I have never seen such a great vet and his work is all about getting your love ones be in the best health shape...I have only seeing Diaz and I will never change him for any other vet...general talking is a clean place, high coustomer service treat...specially now they have new receptionist... Read Less