Unfortunately, I was there to have my oldest cat put down. She suffered a stroke and was in very bad condition. They were very understanding. This happened on a Saturday two days before Christmas, and even though the office was closing early, the veterinarian gave as much time as was necessary. Read Less

The staff is always very friendly, very attentive, and extremely knowledgeable and patient. They take the time to listen to your concerns and will gladly answer all your questions. What I love most is how loving and caring the staff is to my 3 rescue cats & my rescued pitbull. They also have "paw plans" for those with financial concerns. Highly recommend The Small Animal Buffalo Hospital! Read Less

Of all the vets I've been to with my chihuahua and cat, this is by far the most transparent and easy to deal with. They are trustworthy, efficient and responsive. You can also board your dog here for $20-25 a night. Really great choice for a downtown vet. Read Less

I took my two cats Ryan and Vita here for almost 20 years (1999 - 2016). I was always very impressed and happy with the care and attention we received. When my cat Ryan got sick and passed last year, the staff was incredibly kind and supportive and it meant the world to me. I highly recommend them. If I hadn't moved to another city, I would still be a customer. Keep up the great work! Read Less

I love the Buffalo Small Animal Hospital! They've been caring for my silly, elderly Bichon, Gigi, since I moved into the city a few years ago. From knowledgeable, caring veterinarians and vet techs, to wonderful front office staff, to awesome groomers, to the boarding handlers, they do it all, and very well! Sarah grooms Gigi, and has actually colored her ears and tail a few times (pet-safe, temporary). She's terrific! Thank you all, and Gigi says, "Woooooooo!!!" Read Less

I just called as found online said it was an affordable clince. BS my dog has pyometra open she's being treated with antibiotics. I asked how much for surgery? $1,400.00 also to have her sprayed cost would be $500.00 That's what they call AFFORDABLE?????? My Vet in Colden N.Y. only charges for spray and neutering $180.00. WTF???? Don't Care About The Animal Only The BIG BUCKS!!! SHAME ON THEM!!! Remove the Affordable in your online add. Read Less

I've been taking my pets (I've owned cats and dogs) to Buffalo Small Animal for approximately 20 years. All my furry kids have been treated by the vets and techs there and they have always been helpful, knowledgeable, courteous and treated my pets well.My oldest is 13 now, and she had a fatty tumor that was removed when she was 11. The surgery, her aftercare, even the way the vet came to the house to bring her medication, I was just very impressed with her treatment. My youngest pup just turned 1, and I can't imagine taking him anywhere else. He usually wants to stay with them when he goes because he loves all the techs there.Years ago, there was a dip in quality of care and with rising costs for a little while (before 2010 approximately), I had considered moving my pets when I moved to the 'burbs but I'm glad I didn't. I still drive into the city to care for my two dogs and I happily recommend them to anyone who is in need of a vet service. Read Less

I bring my senior spaniel Abby to BSAH for grooming. The staff is very friendly and Abby always looks and smells beautiful when I pick her up!  We have been going there for 12 years and have never been disappointed. Their previous groomer Dawn was amazing and the new groomer Sarah is exceptional also. Abby is somewhat fearful of new people but she always seems happy when I go to get her. I am actually considering using BSAH for their veterinary services also as the vet we use are not half as friendly. Read Less

We cannot thank the Dr's and staff enough for taking such good care of our cat Chunk. He needed surgery and had to stay for two nights. Not only did the staff call us with updates but the vet himself called us twice. I felt as though they were very compassionate people who truly love animals. They even called us once we got home to see how he was. We appreciate everything they have done for us. Thank you!!!! Read Less

I've been going to BSAH for many many years - My numerous dogs and cats have had top notch care and the Doctors and other support staff are the best. I've recommended the business to various friends and they love it too. Thank you BSAH for taking such good care of all my 4 legged kids... Read Less

Dr. Jeff Tingue and the staff did an amazing job with my great Dane when he wasn't able to walk. After a few days we saw a noticeable difference and he continues to improve daily. The entire staff went above and beyond. The groomer Sarah always does an amazing job with my dogs spa days, I love that she is now offering additional services including dremelling or filing of my dogs nails. I would highly recommend all of the services offered at Buffalo Small Animal Hospital Read Less

I only called for the price for a spay on my 6 month old dog who hasn't had her first heat. They're charging 450. Look up the price on google. 450 is DOUBLE priced. Its only about 250 at the most for complicated procedures. Not even going to waste my time with this rip off! Read Less

Not at all happy with the grooming service at this clinic. What made me more upset about the situation is instead of taking into consideration that my dog looked like crap when I picked him up, they still wanted to charge me almost full price (50.00) for just the cut. No bath, nothing. I understand that they wanted to ensure my dog was safe as well as their staff considering my dog is not yet comfortable with his grooming, but instead of just stopping when my dog was giving them a hard time they decided to continue and send my dog home looking like this. They have groomed my dog before and were aware that he is jumpy, but they still made the decision to groom my dog today. Very upset at how the manager handled the situation. I will never get my dog groomed here again. Read Less

Very upset. I have been going to this clinic for a few months now. There vet service is awesome! BUT I just had a horrible experience with the grooming dept. So let me be clear that my dog is about 1 years old. He is not to big on grooming . He was groomed by this location once before and they did a good job, but after I was told he may need to be sedated the next time he comes. So today I show up and she tells me it would cost 140 to groom and sedate him, which was insane and out of my price range. So I nicely told her I could not afford that and I would just have to cancel. She insisted I leave  and she would still work on him knowing he would be a little more difficult to groom. She said they would charge the regular avg price about 60 bucks.3 hours later she calls and says she was unable to finish him because of his behavior and it would still cost 50 bucks. I show up and you have noooo idea how horrible my baby looked. They had the nerve to still try and charge me 50 bucks !! What made me so upset was this. #1. I understand that he was not easy to work with as he is not used to being groomed. Why not call me a hour into it and say it was not going to work instead of continuing to work on him. #2. This same groomer Sarah worked on my dog prior and is familiar with him. Why not just tell me they would not want to take the chance unless he was sedated. I would have fully understood and rescheduled when I had the funds.When I spoke to the Manager Heather all she seemed to care about what her supposed 3 employees that worked on my dog. Not one ounce of her felt bad or sympathetic of the situation. All she was concerned about was her money. I would have been happy if they said hey listen we were unable to do a full groom so we will just charge you half for what we did. BUT INSTEAD YOU TRY AND CHARGE FULL PRICE. He received a horrible cut,he did not receive a bath or get his nails cut and I was expected to pay 50 bucks. Lets just say I walked out of there paying $20 and they are lucky they received that. I will be canceling my services and never returning. It is so unfortunate because they have great vets.THIS PLACE ONLY CARES ABOUT THE MONEY AND HOW MUCH THEY CAN CHARGE YOU. PLEASE STAY FAR AWAY AND DO NOT GET YOUR PUP GROOMED HERE!!scontent.xx.fbcdn.net/v/… Read Less

Eventhough my visit turned out to be a sad one----the Dr. as well as the staff were very helpful, very compassionate and patient. My 75 year old cat Angel was very sick....I said my goodbyes of course..... Thank you-Reulbach FamilyRead Less

We switched to Buffalo Small Animal a few years back from our previous vet and have been happy ever since. The staff is very friendly and efficient! Our dogs get their vet care and have also gotten groomed here and we've never been let down. We're really glad we switched! Read Less

They are amazing. From helping me with the kitten I found at Coca-Cola Field to the loving care they've given my 15 year old cat they are consistently outstanding. Lovely staff and reasonable pricing. I can't thank them enough. Read Less

I started using BSAM two years ago when I needed to board my dog for a few days while I was going out of town. I read the reviews and other dog owners seemed happy with the cost and care of their pets. In total we boarded her there twice and each time she seemed happy and healthy. *Kind of long so stay with me!*The reason I am giving this place one star is from my last vet visit. If I could give them negative stars, I would. I got a card in the mail saying she was due for her shots the same day that my dog got pink eye, so I called to see how much it was going to cost so that I could bring the money with me. I was told the initial cost and planned on having cash on hand. When I got there, the vet and techs were nice enough and my dog was slightly anxious so they gave her some treats to calm her. She asked me all the routine questions, weighed her and examined her eyes and administered the shots. Then she asked if my dog was on heart worm medication, which I said no (and I felt like a horrible owner!) so she said they should do blood work to test her, which I agreed to (since I was feeling so guilty) and she asked if I cut her nails and I said no, but they aren't an issue since we walk her so much, and she proceeded to "borrow" my dog for a minute to do the blood work. While I sat there waiting a vet tech came in and asked if I wanted a year supply or six month supply of heart worm meds. Not even thinking I just said six and then they brought my dog back in with freshly cut nails, which I did not agree to. The vet had prescribed an eye drop medication for my dog and told me to wait for it and another tech told me to wait for the blood work. A few minutes went by and I still had no eye medication, results or heart worm medication and another vet tech told me to leave. I had to remind her what I was waiting for and proceeded to wait another few minutes.The entire ordeal put a sour taste in my mouth and I will NOT be bringing my dog there for any services ever again. I asked friends of mine about their vets and every single one of them said their vets make them sign off on release waivers and forms stating the testing/blood work they will be doing and acknowledging the price. Not only was I not told about the price of the blood work, they cut my dogs nails with out asking and charged me!! Not only did I feel swindled, but all of the extra services nearly doubled my bill. I was outraged. I paid the portion of the bill that I had the cash for and asked if I could pay the rest later. The receptionist told me I could take my time paying. About a month later I got an invoice in the mail with an addition $4 charge for a "statement handling fee" - which I was never told about. If you want to go to a good vet- don't go here. Not personable, very rushed and obviously just out for your money. Read Less

This place had a bad reputation for valid reasons for a long time. It is LIGHT YEARS better than ever. They're current with social media, technology, communications. Their staff is so friendly-finally- their grooming is affordable and very personal. They know their patients and owners alike. It's so transparent too, there's a room to go in to dialog and get some privacy, you can see in the treatment area...it's just so much better! We're trying like mad to get my dog CJ's diabetes under control and it shows that they really care! Read Less

This veterinarian hospital has improved so much in the last couple of years. They have fresh happy faces and their patients look happy. They have great grooming services too. I've been going to them close to 30 years and it's never been better! Rebecca, Ashley, and Dawn are the best! Read Less

Been bringing my first cat here since I moved to buffalo and they took excellent care of him. The staff was friendly and had my cats best interest in mind, and I now have a second cat who was sick and they immediately saw her and gave antibiotics and she is 100% better.Thank You!!!!!! Read Less

Twice now, Buffalo Small Anima Hospital has overcharged me. The first instance was when I was told I would be able to have a recheck fee waived because my cat just needed a booster shot and FIV test. I had come in for the initial check a few days early. Today, despite being quoted a $180 total fee for boarding my cat while out of town, they first tried to charge me over $200 including tax and a made up holiday fee. After finally agreeing to reduce the holiday fee, they still would not honor the quote that two separate staff members quoted me. They have overcharged me at least $50 in the past month. I will not be doing business with them again until I see my $50. Get everything in writing from them. Read Less

I have been going to this vet since I moved to Buffalo in the early 1980's. It was the only vet in Buffalo that hired women vets. My service has always been top notch. The care for each animal has always been caring and they listen to what you have to say. When my very old dog could no longer walk they helped me through the transition to put him to sleep. Right now they have brought my 17 year old outside cat back from the brink. He needed thyroid tables twice a day. He has his bounce back and he has gained weight and he is enjoying life again. Thank you Buffalo SAH. Linda Marie Franchell & Jesse GrossmanRead Less

Buffalo Small Animal Hosptial is incompetent when it comes to identifying serious issues. If I could give them negative stars I would. The Vet treating my cat didn't consider his extremely low packed cell volume levels as significant enough to require extreme intervention (cats are supposed to have a PCV of 30%, he was at 6%) so the treatment they prescribed for his condition was useless. A week later my cat ended up deteriorating to the point where he was going into congestive heart failure, his PCV was at 4% and the Vet basically said he has no idea how the cat was still alive because those levels cannot maintain life. They didn't catch the congestive heart failure and instead sent us home with an appetite stimulate, some sort of bs cat food and an iron supplement which would have never helped him either way.  They also didn't deworm him in his first visit which lead him to having an infestation, we told them that he was a cat we found on the street so I'm not exactly sure why they wouldn't have dewormed him the first visit. They also told us he didn't have fleas, he did. Later they tried to convince us to buy their overpriced Advantage because its the only Authentic one - OK, because thousands of reviews on Amazon for Advantage sold by Amazon are apparently total garbage.I am never ever taking my cat back here again, I feel terrible that I didn't read these reviews before we took him there. The only reason my cat is still alive is because we took him to Orchard Park Veterinary Center to receive the care he needed and deserved. They also didn't fax over the cat's records to OPVC upon request so thanks for being as useful as an umbrella in a tornado Buffalo Small Animal Hospital. Read Less

If I could give your Veterinary practice ZERO stars I would! My family has been bringing animals to your practice for years, and the quality of care has continued to decline! From my mother being told she was bad pet parent for having a sick animal euthanized (because she couldn't dish out thousands of dollars on a surgery that had less than a 50/50 chance) to the care you have provided to my 5 animals personally. When my 14 year old rabbit, yes he lived to 14, had to be euthanized you left me sitting in the waiting area ALONE crying my eyes out while my animal was taken from my hands, euthanized, and I was handed back a dead body in a box! I have NEVER heard of a practice not allowing you to be with your animal for this procedure, but you had no problem with it. Then I bring in a Great Dane puppy, and one of your vets tried convincing me Hill's Science Diet puppy food was the BEST food for him and lectured me on how uneducated I was for feeding a raw diet, mind you this was AFTER telling me how healthy he was and how wonderfully he was growing/developing! This same vet tried to convince me to neuter my Dane puppy at just 4 months old! Anyone who knows anything about extra large breeds knows that is a huge no no; their body needs to develop properly BEFORE being neutered, and 18 months or older is the recommended age but I'm not vet so my opinion and research didn't matter. Then offering to cut my newly rescued bully breed mix's nails and he was quicked so bad the powder didn't even work to stop the bleeding! The whole foot had to be wrapped up; I've never quicked him, but again I'm no vet so no one cared what I had done or how I did it... but you were so nice (*note sarcasm) to tell me you wouldn't charge me for that service, I mean you only clipped 2 nails and one had my dog bleeding EVERYWHERE, but you're the professionals. And lastly and most importantly the straw that broke the camel's back! My Dane ended up sick and not eating, he was brought to your practice for an "emergency visit" as we knew something wasn't right, well it took about 5 minutes to even be acknowledged... sounds like an emergency, right? After tests and xrays etc he was diagnosed with gastroenteritis, no big deal. Then he was prescribed 3 medications to "make him better," and given the MAXIMUM dosage of metronidazole for his weight/size; 3000mg per day, 3 pills (500mg each) every 12 hours 6x500 = 3000mg every 24 hours! We were given no drug information, but apparently this drug can cause all sorts of issues with the nervous system! Well, when my big 167lb boy was collapsing in my backyard and I called your practice to see if this was a side effect of the medication I was told, "Someone will call you back." YES! Because a 19 month old puppy collapsing randomly isn't important; why did I need called back you may ask? Oh, because your practice decided there should be an ALL staff meeting DURING regular business hours which you should be open and available! Instead, I received an answering service who could NOT help me! Luckily, my neighbor referred another vet (who I will be writing a rave review for) and helped me get my dog in my car for transport. Not only was someone willing and able to take my call they wanted to see him IMMEDIATELY! I shared with this office the drugs he was prescribed and was informed right away he has metronidazole toxicity, and started showing pre-seizure symptoms. Had they not taken me right away he could have had a full blown seizure, and I would not have known what to do as I was NOT aware this drug could do this to my dog! Did you know 1/3 the amount your office prescribed would have actually cured his GI issue?! But, I'm no vet so what do I know? This drug caused an issue with dog's nervous system and could have been much worse had I not made it to a vet when I did. And to make matters worse, when your office FINALLY returned my call (after he was already hooked up to IV's and being treated) your vet chose to talk over me and be argumentative! So much more to say, but it exceeds the character limitRead Less

If I could give your Veterinary practice ZERO stars I would! My family has been bringing animals to your practice for years, and the quality of care has continued to decline! From my mother being told she was bad pet parent for having a sick animal euthanized (because she couldn't dish out thousands of dollars on a surgery that had less than a 50/50 chance) to the care you have provided to my 5 animals personally.When my 14 year old rabbit, yes he lived to 14, had to be euthanized you left me sitting in the waiting area ALONE crying my eyes out while my animal was taken from my hands, euthanized, and I was handed back a dead body in a box! I have NEVER heard of a practice not allowing you to be with your animal for this procedure, but you had no problem with it. Then I bring in a Great Dane puppy, and one of your vets tried convincing me Hill's Science Diet puppy food was the BEST food for him and lectured me on how uneducated I was for feeding a raw diet, mind you this was AFTER telling me how healthy he was and how wonderfully he was growing/developing! This same vet tried to convince me to neuter my Dane puppy at just 4 months old! Anyone who knows anything about extra large breeds knows that is a huge no no; their body needs to develop properly BEFORE being neutered, and 18 months or older is the recommended age but I'm not vet so my opinion and research didn't matter. Then offering to cut my newly rescued bully breed mix's nails and he was quicked so bad the powder didn't even work to stop the bleeding! The whole foot had to be wrapped up; I've never quicked him, but again I'm no vet so no one cared what I had done or how I did it... but you were so nice (*note sarcasm) to tell me you wouldn't charge me for that service, I mean you only clipped 2 nails and one had my dog bleeding EVERYWHERE, but you're the professionals. And lastly and most importantly the straw that broke the camel's back! My Dane ended up sick and not eating, he was brought to your practice for an "emergency visit" as we knew something wasn't right, well it took about 5 minutes to even be acknowledged... sounds like an emergency, right? After tests and xrays etc he was diagnosed with gastroenteritis, no big deal. Then he was prescribed 3 medications to "make him better," and given the MAXIMUM dosage of metronidazole for his weight/size; 3000mg per day, 3 pills (500mg each) every 12 hours 6x500 = 3000mg every 24 hours! We were given no drug information, but apparently this drug can cause all sorts of issues with the nervous system! Well, when my big 167lb boy was collapsing in my backyard and I called your practice to see if this was a side effect of the medication I was told, "Someone will call you back." YES! Because a 19 month old puppy collapsing randomly isn't important; why did I need called back you may ask? Oh, because your practice decided there should be an ALL staff meeting DURING regular business hours which you should be open and available! Instead, I received an answering service who could NOT help me! Luckily, my neighbor referred another vet (who I will be writing a rave review for) and helped me get my dog in my car for transport. Not only was someone willing and able to take my call they wanted to see him IMMEDIATELY! I shared with this office the drugs he was prescribed and was informed right away he has metronidazole toxicity, and started showing pre-seizure symptoms. Had they not taken me right away he could have had a full blown seizure, and I would not have known what to do as I was NOT aware this drug could do this to my dog! Did you know 1/3 the amount your office prescribed would have actually cured his GI issue?! But, I'm no vet so what do I know? This drug caused an issue with dog's nervous system and could have been much worse had I not made it to a vet when I did. And to make matters worse, when your office FINALLY returned my call (after he was already hooked up to IV's and being treated) your vet chose to talk over me and be argumentative! Don't you think she should have been apologetic? And maybe tried to rectify the issue? I guess not! The professionalism of this practice has gone right down the drain. Please get properly trained people in there BEFORE you kill someone's pet! And you should probably reconsider and all staff meeting DURING business hours, so next time you poison someone's pet they can actually reach you and receive treatment! So, now for the next 3 to 21 days (depending how long it takes YOUR prescription to leave my dog's system) I will be needing to assist and almost 170lb dog go outside and relieve himself. It breaks my heart watching him fall over and not be able to walk, but since he's not your pet and based off your vet's attitude I'm sure no one cares anyway! Please pull your pets from the practice before it's too late! I'm just thankful I caught this before something worse had happened! You should be ashamed of yourselves! Read Less

My husband and I have been taking our pets (our first dog, Brittah, cat, Boomer and rescue pup, Odie) to see Dr. Josh for years. We like their knowledge of shelter medicine as it is a difficult field. Dr. Josh is always kind, compassionate and above all KNOWLEDGEABLE about veterinary medicine. He understands our breed and always has creative solutions. We also like that they are not looking to take the most extreme option off the bat. They try a less is more approach and adjust from there as needed. We have always had great treatment by the staff and wouldn't take our pets anywhere else. Plus it's walking distance from our house and has parking. They know our pets and take the proper care of them even when they are difficult vet patients. Read Less

Please read !! I called my vet doctor Wagner about my cat rafiki he wasn't using his litter box and always licking his private area the front desk lady told me to get a pee sample I asked how to do that she said pop corn kernels so I did that brought the sample the next day and the doctor told me it wasn't enough pee try again knowing that my cat wasn't feeling good so I said ok tried it again that same day the next day went back in with the pee sample and the doctor told me again it wasn't enough pee that's when I got frustrated and Said I have read on the web that in male cars a uti should b taken care of right away and I felt the vet didn't even care as I was really upset that they could of got a pee sample the selfs they explained to me they where saving me money I was upset and walked out to this day no one has called me to follow up please please if u care and love your pets like I do DONT TAKE THEM HERE Read Less

We adopted a puppy from the Buffalo Animal Shelter and she was spayed at the Buffalo Small Animal Hospital. We chose to have them be our regular vet for our dog. We saw both Dr. Wagner and Dr. Sardina. They were both extremely nice and knowledgeable. The vet techs were also great and showed us how to do some simple things such as trimming her nails. My husband and I were first time dog owners and first time puppy trainers and we appreciated all of their help and tips along the way. We would absolutely recommend Buffalo Small Animal Hospital to anyone looking for a great vet.Read Less

If I could give this place zero stars I would. *Warning: This is long, but if you care about your pet you should really read it. *I have taken my dog there since she was a puppy, simply because it was very close to my home and a friend (who has since removed her dogs from their care) went there at the time,Let me discuss their care of my dog, who is basically like my baby. I never really had a problem with any of the vets or vet techs. They all seemed nice enough and the actual exam rooms are in much better condition than the waiting room.I took my dog in recently because she had been drinking and peeing A TON and she had vomited a few times. They tested her blood and urine and diagnosed her with kidney disease. The next day they did an ultrasound and told me that her right kidney was small and nonfunctional, so her "left kidney had been working twice as hard and that's why it was failing." I thought that didn't really sound very plausible with regards to the pathophysiology of the disease... but whatever... I'm not a vet and I don't read ultrasounds. Here's where the real trouble started. First the vet called me on the phone and told me my dog had chronic kidney disease, which I didn't think was the best. She was at the hospital still so the vet easily could have discussed the results with me in person when I came to pick up my dog. So we're still on the phone and she's like oh we'll monitor her blood work and later in the disease we can flush her kidneys with IV fluids, but it's chronic. So I'm SUPER upset, but I say, "How do you feel about ACE inhibitors?" ((Stay with me if you don't have a medical background.)) ACE inhibitors are blood pressure medications, BUT they're used in humans AND ANIMALS with kidney disease who have protein in their urine. ACE inhibitors SLOW THE PROGRESSION OF KIDNEY DISEASE. So they KEEP YOUR PET ALIVE LONGER. So the vet says, "Well ACE inhibitors are for hypertension, and she DOESN'T HAVE HYPERTENSION." So I just send my boyfriend over to pick up my dog and have her records sent to a real vet since this vet isn't aware of simple measures that can keep my animal alive and healthy longer.We take her to the other vet. They do an ultrasound. They're like, "her kidneys are symmetrical, she has renal dysplasia, and it's most likely genetic." They do all these blood tests, urine tests, tell me what stage kidney failure she's in, talk about treatment options, give me written information. Then today the new vet measures her blood pressure. Her blood pressure is so high they said she could have her retina detach or neurological problems at any time!!!!! So not only did the old vet not understand about a very commonly used medication that can keep a beloved pet alive longer, but they also didn't even measure her blood pressure, which was so high that she could have gone blind at any moment.That's not the type of doctor I'd trust with a member of my family. Read Less

I've been going to Dr. Josh Bruzgul for 13 years, and I will never go anywhere else!  My dog, Calypso, a black lab, is not a fan of poking and prodding, but she absolutely adores seeing Dr. Josh.  He gets right down on the floor with her and puts her at ease before he even attempts to examine her.  The exams are thorough and my questions are always answered.  Dr. Josh reminds me that just because my dog is advanced in age doesn't mean she has to feel it. I wish I had a physician tell me that!  At BSAH they take a very cost-effective approach to treating their patients.  I had a scare last year that I thought I might lose my dog, and Dr. Josh reassured me the whole way.  We started with a change in diet and antibiotics. She got better, but the symptoms came back, so we progressed to an ultrasound. I thought cancer or something terrible the whole time, but it turned out to be just some intestinal wall thickening that was causing the problems. Dr. Josh put her on a minimal-dose steroid, and my dog is back to normal!  I know that if there ever comes a day when Calypso needs surgery, BSAH will be there for us the whole way. They are great about reminding me when she is due for shots or heartworm, and the office visits are never too long.  I recommend all of my fellow animal owners to go see Dr. Josh, or any of the veterinarians at BSAH.  I've had tremendous results with their fine staff! Read Less

On looks alone this office is deplorable - chipped paint/wallpaper, super tiny reception area and overall just a general ugly appearance.  Unfortunately, that is the best part of my experience! There is no communication from the staff and they have little regard for what the pet owner thinks - it's more "take this, dispense meds" attitude from my perspective. I will never go there again nor will I ever recommend. Read Less

My cat gets a head cold and im told this was the best. I get there and the staff is friendly untill i met the actual vet. I tell her the cats story how i found her a year ago... followed being talked down to for keeping her, feeding her friskies (american ash free cat food), and just about everything else i do is apparently worth this lady to be a snot. Of course, how irresponsible of me for not leaving this little angel in the streets of buffalo. Then bring her into a loving home.To follow how irrisponsible i am for not rushing her into the office, because i had to make an appointment and got schedualed the next day. So $127 for antibiotics and that. Then i get a letter in the mail telling me: "A vet can report a person to animal control office for not getting a rabies shot, and i need to go down there now...."Seriously, youre blackmailing me? How about i get a rabies shot from another vet, and she can go to hell.Now i have always had a cat since i was 2. I know full well how to take care of them and think i am very responsible. And while my cat got better from antibiotics, i have a feeling any vet could come up with the same idea. the whole scheme here is just a horrible way to treat people. My cat now goes to sheridan from now on. Just the same as my old cat did whom lived to the ripe old age of 22. Read Less

Okay, it's a vet, they're never fun and they're not cheap.  But please act like you actually care about my poor little guy.  Most of the staff is very friendly but the vet I had recently had a poor bedside manner, both in his interaction with my cat and with me.  Also, I took my cat in for possible UTI and the vet didn't bother to comment generally on my cat's health, weight, etc.  It would have been nice to have some input while I happened to have my cat there.I did appreciate that they didn't force shots on the cat.  I don't do regular shots for my cats because it is unnecessary for house cats not exposed to other animals or many people.  I appreciated not being peer-pressured into treatment I didn't want.Extra star for the ease with which you can schedule appointments (I went in on a Saturday morning). Read Less

I brought my dog in for a possible UTI (it's a re-occurring problem) a while ago. Overall, the veterinarian and the technician that I interacted with were both very nice and professional. They respected my requests (I didn't want tests run because I knew that most likely she just needed a course of antibiotics), and were able to provide me with good advice and recommendations. The only things that stand out as drawbacks is that the woman at the front desk got pretty nasty with me when I realized that my dog was over due for her rabies shot (I usually get 3-year shots, but apparently the last one was a one year shot), and also became quite mean when I inquired about license requirements in the city of Buffalo (I moved only two weeks prior and was trying to get all of my dog's stuff in order). I tend to be a rather laid back person and most things don't bother me, but her insinuating that I don't care about my dog's well-being really angered me. The veterinarian and I were able to set up a good treatment plan for my dog, and he did not give me a hard time about being over-due on the shots...that was much appreciated!They are open comfortable hours and have readily available appointments - which is a major highlight! Read Less

Took my cats here the other day as there was a bat in basement where litter boxes are and we wanted to make sure rabies shots were updated. Everything went pretty smooth, They looked the cats over. Gave advice on slimming them down as my cats are fat and overweight. Also mentioned about taking care of their gums and dental health like they usually mention. One cat had a little bit of funk in her ear so gave us some medicine for it, to see if it clears up.Overall the staff was friendly, professional, with clear communication and really seemed to care about our cats health. Very gentle and calm with the cats too. Didn't make me feel like they were trying to sell me stuff to make more money. Was in and out quickly and were pretty fairly priced when we checked how much shots would cost compared to other vets. Would definitely go back if I had any other health issues with a pet. Read Less