The whole team from top to bottom is fantastic! The vets here do everything you expect them to do and then go further. I have yet to have an experience approaching the ones I've had here. Would drive passed my previous ones to go here Read Less

ESAH is no doubt the best, most knowledgeable, friendliest, monetarily reasonable vet that I have ever brought one of my dogs to. Wilson and Moses actually know the office staff and are "excited" to walk through the door each time. Dr. Stevens is honest, straight-forward and genuinely loves each of his "patients" as if they were his own. His compassion shown toward Wilson in Wilson's last weeks made the incredibly tough decision significantly easier to make. I will NOT ever go to another vet, and strongly encourage everyone reading this review the check out Ellicott Small Animal Hospital! You won't be disappointed! Read Less

After calling around to many vets- I was referred here, and they were quick to schedule an appt and were so helpful. I got my dog spayed here, and she's home healing. Thanks for everything and your friendly staff! Read Less

This is the best vet hospital. They took care of my first 🐕, Sampson for 16 years and made his transition peaceful. They continue to care for my new 🐕, Milo for the past 6 and 1/2 years. The staff is great! The Doctor's are wonderful especially Dr. Nellis. She is caring and loving and makes you feel like you are part of her own family. I would recommend this place for your pet, they would be in great hands. Read Less

We have been going to this vet practice since 1983. Many family dogs have been cared for here. Dr. Nellis and Dr. Stevens are the vets that we see and I can't say enough good things about them. They genuinely care about their clients and do their best to keep them healthy. My only suggestion would be to offer some type of discounts to long time clients, senior citizens and those with multiple dogs. When I first started going there, a discount was given if you scheduled more than one pet on a single appointment. Pets are so important to senior citizens, yet this is the group on fixed incomes. Read Less

My dog, Linus, is the second dog that I have had ESAH take care of. My first dog, Cleo, was very well taken care of by the staff. They are very friendly with the animals they treat, and very concerned with their well being. Unfortunately, I needed to put Cleo down because a tumor above her eye. The staff was very sensitive, and the compassion they offered was as if they were losing a friend as well. Linus has no fear "going to the vets", and once again the treatment and care is excellent. The staff answers all questions and concerns, The service as far as I am concerned is Five Star. Read Less

I've been taking my pets here for over 12 years.  While we primarily see Dr. Nellis, we have also seen other vets and been very happy.   I know that at one point in time there was a turnover that may have caused some problems that people have mentioned, but I can only say now that everyone has been wonderful.   Last year I lost my dog to cancer, and I do believe Dr. Nellis was almost as devastated as I was.   Now our other dog has renal failure, and the staff has done everything to help us treat her and keep her happy and in our lives just as long as we can.  When I call they are helpful and right there for me.   I can't say enough. Read Less

HIGHLY RECOMMENDEDA few weeks after a routine checkup, my orange tabby cat, Bill, slowly stopped eating.  Bill is 7 years old, has overall good health, and at the time, weighed a solid 20 lbs (big boy).  Bill has a big frame, but he needed to lose weight, so just before he stopped eating, I attempted to gently switch him to wet food.  For standard mysterious cat reasons, Bill just did not have any interest in food, as he very slowly stopped eating.  He continued to lose weight, and within 6 weeks had lost approximately 5 lbs.  After a few "troubleshooting" appointments in that time period, it was determined that we needed to act and get a diagnosis.  Dr. Reed Stevens was treating Bill, and had suspected that he was suffering from Hepatic Lipidosis, aka Fatty Liver Disease; essentially this happens when a bigger cat stops eating, the body enters starvation survival mode and directs the liver to process lipids as carbs in order to survive; this results in the liver tissues being clogged, and thus unable to perform vital functions.  Bill was listless, very gaunt (visible vertebra and protruding hip bones), and noticeably jaundice (yellowing of the skin, indicating liver malfunction).  We discussed a treatment plan, and agreed to admit Bill for observation, and possible esophageal tube placement.  The wonderful staff at the facility did get Bill to eat, however he did not maintain an appetite, therefore under the guidance and advise of Dr. Stevens, we proceeded with the "e-tube".  The e-tube is a feeding tube, it is surgically placed under the left collarbone, and into the esophogus, and terminates just above the cardiac sphincter that connects the esophagus to the stomach.  This sounds very morbid, and paliative. Please be advised, this procedure is a life saving alternative that is intended to feed your cat.  If you have ever tried to force-feed a cat, you may understand how valuable this procedure is, so try not to think of it as an end-of-life procedure, because it is anything but.  This is a way for you to syringe-feed your cat, instead of attempting to forcefully shove food and medication down their throat.  Bill was put under, and the surgery was performed.  He did well for the first 4-5 days, but began to vomit constantly.  We reexamined him and the veterinary staff observed him overnight for a few days, and determined that he was sufffering from a secondary issue, significant swelling of the pancreas, gallbladder, and small intestine.  Anti-nausea and steroid medications were prescribed.  Within 24 hours of him being home, he was taking his feedings regularly.  The staff cared for Bill for 5 days and 4 nights. The staff coached me on the syringe feeding process, took my less-than-ideal financial situation into consideration, and sent me text updates and pictures of Bill as he recovered under their care.  One vet tech was caring for Bill throughout the process, versus multiple people handling him.  Dr. Stevens and Dr. Nellis made informed decisions and always consulted with me on them prior to performing them.  Approximately 2 weeks after his surgery, and his post-surgery secondary ailment, Bill was beginning to improve and started acting like himself again.  The syringe feedings are not for the faint of heart at first, but once you and your kitty get into a calm routine, it becomes a bit of a mutual meditation, and kitty will most likely begin to enjoy the feedings.  After a few weeks, Bill would run to me when I had the syringes prepared in anticipation of his meal.  We are now 12 weeks out from the surgery and my little buddy is back to 100%!  Bill is eating on his own, enjoying snacks, playing with his brother, and living the life of a kitty!  I am so very grateful for what Dr Stevens and Dr Nellis did for Billy Boy, not to mention the dedicated staff of techs and support personnel that gave Bill all of the comfort and affection that a companion in need requires.  I would absolutely recommend Ellicott Small Animal Hospital for any pet owner, whether it is for regular check ups, or for dire emergencies.  I have been taking my two cats there for a few years, and i have ALWAYS been so happy with the level of care, attention to detail, and reasonable rates that they offer. Read Less

I was extremely impressed with this establishment! I have a regular Vet/friend who I see because I do not trust a lot of people with my cat. Last night my cat went into respiratory distress and I called at 5:30pm knowing they closed at 7 asking if there was anyway they could see him. A Vet stayed late and told me to bring my pet in that night asap. We were seen within 1 hour from start to finish, the staff were absolutely incredible and the Vet gave us a long term treatment plan that I feel confident about. Long story short my little guy is back to normal within 24hours and I could not be more happy and thankful! :) Read Less

The staff went above and beyond from the moment we called about our Guinea Pig. They treated him like royalty and I was impressed by the staff and the communication between pet parents and vets. Highly recommended for "exotic animals"! Thank you to all of you for making our piggy better! Read Less

I've been a loyal supporter of this vet practice for years...because i thought it was the best care for my pets. DAYS after their vet missed rapid breathing & irregular heart beats during a routine physical, my pet died from heart failure at the emergency vet. Could it have been stopped in time? I'll never know. The regular vet missed it. And after years and THOUSANDS of dollars spent on my pets, the practice didn't even return my call when I left a message about the death. I checked to see if they got my message. When it was clear they knew but weren't going to return my call, I told them to close the file on my other pet and remove me from all lists. They regularly saw my pets and talked me into all kinds of stuff. I even bought vet approved food from them. Don't be the fool that I was. Give your pet the care I wish I had given mine. Carefully read other yelp reviews. You'll see a pattern.Read Less

I brought my 8 year old German Shepard in for some surgery and the staff was super! This was my first time here as i live out in Depew and i would make the drive every time! Robyn and Heidi at the front desk were inviting and informative. Dr. Mercedes and Rick both explained everything to me in detail before and after surgery and treated Bosco like he was one of their own. This place is fantastic! Bosco thanks you as well. Read Less

I've been a loyal supporter of this vet practice for years...because i thought it was the best  care for my pets.  DAYS after their vet missed rapid breathing & irregular heart beats during a routine physical, my pet died from heart failure at the emergency vet.  Could it have been stopped in time? I'll never know. The regular vet missed it. And after years and THOUSANDS of dollars spent on my pets, the practice didn't even return my call when I left a message about the death.  I checked to see if they got my message. When it was clear they knew but weren't going to return my call, I told them to close the file on my other pet and remove me from all lists.  They regularly saw my pets and talked me into all kinds of stuff.  I even bought vet approved food from them.  Don't be the fool that I was.  Give your pet the care I wish I had given mine. Read Less

The folks at Ellicott are simply amazing. About 5 months ago my senior pup, Adam, was having issues with one of his legs swelling. We had gone to our previous vet three times within a week, and we still had no answer and several of the vets in the office all telling us different things. I was so upset and stressed out as the swelling was becoming unbearable for Adam and he could barely walk. I decided to get a second opinion so I called Ellicott. When we came in for our appointment everyone was so welcoming and so sweet to our beloved Adam. We saw Dr. Nellis and after one visit she was able to diagnose and treat Adam. Unfortunately we found out our sweet Adam has cancer. When Dr. Nellis called to tell me the news I just broke down. She was so wonderful and supportive. We immediately decided to keep Adam's care at Ellicott and within a week or so of his diagnosis Dr. Nellis helped us consider all of our options and come up with a plan. Almost 5 months later and Adam is doing so well. We see our friends at Ellicott vet probably more than we see anyone else for Adam's care but they have been nothing but wonderful! Not only do we love everyone there, but so does Adam. I can't imagine not having found Dr. Nellis. She has been amazing! We are never going anywhere else for our vet care from here on out. We are so grateful for everyone at Ellicott!Read Less

I decided to try Ellicott Small Animal Hospital based on recommendations from friends and family. After two visits with Dr. Nellis, I was blown away with her knowledge, expertise, friendliness, and humor. All of the staff were friendly, efficient, and thorough. As the owner of 3 cats and a dog, I have decided it is well worth the 35 minute drive for myself from the southtowns to visit Dr. Nellis and the staff for all of my animals' needs. First class, five stars all the way! Read Less

We love ESAH. We were recommended 9 years ago when we adopted our rescue with several health issues. We've stayed. Staff are friendly and both doctors he's seen (Drs. Nellis and Garofalo) have really cared and always remember him. The clinic has gotten us in within a day, in one case day of, for semi-emergencies, and never made us feel badly about some of the poor info we've gotten going online or taking advice from a local pet store. I've seen a couple remarks about them trying to make money off of treatments, but our experience is opposite; the doctors start conservatively and move up the chain as needed. I've compared with a couple friends and Ellicott is reasonable for the heart of downtown. Did I mention we're not rich? Plenty of parking. Evening hours. Sometimes they run late, especially in evening, but we're ok with that because we know some others may have had emergencies before us. Not deducting for that. We recommend. Wishing your pet(s) luck and good health! Read Less

We love ESAH. We were recommended 9 years ago when we adopted our rescue with several health issues. We've stayed. Staff are friendly and both doctors he's seen (Drs. Nellis and Garofalo) have really cared and always remember him. The clinic has gotten us in within a day, in one case day of, for semi-emergencies, and never made us feel badly about some of the poor info we've gotten going online or taking advice from a local pet store. I've seen a couple remarks about them trying to make money off of treatments, but our experience is opposite; the doctors start conservatively and move up the chain as needed. I've compared with a couple friends and Ellicott is reasonable for the heart of downtown. Did I mention we're not rich? Plenty of parking. Evening hours. Sometimes they run late, especially in evening, but we're ok with that because we know some others may have had emergencies before us. Not deducting for that. We recommend. Wishing your pet(s) luck and good health! Read Less

Took our 2 year old mixed breed bulldog/boston in for annual shots and a nail clipping, Advised everyone she had a grade 2  minor heart mummer none medication--also advise she was not happy to have her nails done and that if she starts to get upset stop. Took her in the backroom--5 minutes later they came out and said she was not doing well--something with her breathing. When we got back there, she was unresponsive, barely breathing and could not stand at all. She was blue in the mouth and eyes were not focusing at all. As we were trying to get her to respond the vet asked if we wanted them to give her annual shots? When it came down to it, they started with her nails this girl with her heart condition it is VERY clear when she is having a hard time breathing-she gulps like a fish. In order for her to get to the point where she was unable to breathe and on oxygen they had to completely ignore her struggles. The vet even asked ME if I thought they should give her a shot to help relax her breathing struggle, to which I said yes, within a few seconds of the shot she was relaxing and breathing again. After still charging me $174.00 for almost killing our dog, we got her home, they have never called to check on her or determine if she was OK.  Today we got the news that her heart condition has increased from a 2 to a 4! thanks Ellicott Small Animal Hospital for charging me a large amount of money to make my babies heart condition worse when before it was manageable and now she can barely even run up 5 steps without gulping for air and struggling to breathe! Her quality of life has diminished and it was all due to not paying attention to your patient and the warnings I provided. Since the moment we told then she had a heart condition all they wanted to sell us on was a $400+ ultra sound- while she was on the table struggling to breathe the vet was still pushing us to come back the next day for the $400+ ultra sound. I guess the intention is to make money and not care for the actual animal and when the client says "No thank you" seems they take the your family member in the back and do whatever if something happens they chose those moments as the primary selling point. Makes us wonder was the intent? My sweet pup now struggles every day. We suggest if there are any current health conditions do not go here. Read Less

Went to Ellicott Small Animal Hospital when I first brought home my dog in May of 2015. Though we had a horrible experience, I had not intended to write a review until I received the latest of many calls from them trying to drain more money out of us. For our appointment we had to spend over an hour in the waiting room even though we had arrived promptly. We then had to wait another hour to an hour to even see a vet tech at which point my dog had urinated on the floor (9 month old puppy). When they got in, the tech said, "oh I guess he's not housetrained". Yes, he was housetrained, but the stress of sitting in the vet for two hours and still not having the bladder control of an adult dog resulted in this mess. Then the exam felt extremely rushed and I felt as though they were pushing me into extra vaccines and more expensive medications. When we left we got a call to come back immediately because they had given him the wrong medication. I also had to return to pick up another medication because they found a parasite in his stool. At this point, they managed to give me the right medication but the wrong invoice. How they mixed up someones thousands of dollars worth of dental surgery with my own small bottle of medication is beyond me. At this point I wanted absolutely nothing more to do with them and found a new vet. However, the Ellicott Small Animal Hospital will not accept defeat and is constantly calling (at least 1-2 times/month) to remind me that my dog is overdue for his 'very important' vaccinations (he's not). Read Less

We adore this place. They are so kind to us and our animals. They treat them all like babies (we have two pitbulls and a cat). The staff has always been so great, especially the doctors who come in & have these long reunions with our pets haha. Lots of kisses and love before the appointment even begins. You can tell they really love their jobs and patients, and after a very bad experience at another hospital (you can see my reviews if you'd like), Ellicott has been so great! Very happy we found them! Read Less

We adore this place. They are so kind to us and our animals. They treat them all like babies (we have two pitbulls and a cat). The staff has always been so great, especially the doctors who come in & have these long reunions with our pets haha. Lots of kisses and love before the appointment even begins. You can tell they really love their jobs and patients, and after a very bad experience at another hospital (you can see my reviews if you'd like), Ellicott has been so great! Very happy we found them! Read Less

11 years ago I brought in a 3 month old shih tzu. Clueless and in my early 20s they were extremely helpful. They saved as ulceritrd eye, treated a collapsed trachea, and now our new furbaby is getting the same exceptional treatment! Thanks to all the staff! -Patrick n Ruby's mom Read Less

We were referred from the West Side Pet Clinic because our cat, Bella, needed more tests. They gave Bella great care and got her back on her feet. The workers all cared for her and for us! It is a great place! Read Less

Disappointed. .staff was bitchy.  They suggested a dog food that i bought but when i got home its was expired which means it was prob in that can for 3 years! Called office and they told me that its ok..still good? ! Read Less

My cat was diagnosed with this horrible disease (witch I now can't remember the name of) that said he had 3 months to live. He was only 3 months old at the time. I was living in Ohio and brought him back to get the opinion of Dr. Steven's. Dr. Steves found the write mix of medication to get him back on his feet. My cat is now almost 3 and happier then ever! I currently live in Tennessee but Ellicott Small Animal Hospital is the only Vet I go to still! Great staff, great people!Read Less

Used to love this vet-Dr. Grey and Nellis especially. Dr. Grey has left, not sure about Nellis. Lots of staff turnover. The owner (Stevens) now seems more interested in profits than care. We eventually went to another vet for all our dogs. Much better service Read Less

The very best. Everytime I walk into the hospital I am greeted by smiling, friendly  receptionists. The service is superb. I have never entrusted my pet to anyone else! If you are looking for the best pet care, you have found the right place!Dr garofalo is amazing! She is very wise and answered all of my questions, which i apprieciate because at my previous vet i felt very rushed. Love this place! Read Less

I could not have found a more caring place to do the hardest thing any pet owner should ever have to go through. I had to put my dog down after fourteen wonderful years. Dr Stevens said if your pets tomorrow is no better than today it is time. That could not have been put any better and it was time. Each employee felt our pain and assisted us in this very difficult time. I think about my pet often and will never forget the care and concern the staff at Ellicott Small animal Hospital showed my family.Read Less

I love this place! I have three cats and there aren't a lot of vet offices that let you bring all of your pets in at the same time - well, they sure do here and they are very accommodating!The employees are all very friendly, helpful and knowledgeable. They made me feel very comfortable with the care that my cats would receive.Both Dr. Stevens and Dr. Sickels are amazing! They aren't pushy at all and explain very thoroughly everything that they are doing during the exam. They know how to keep the pets calm and relaxed while they examine them and this is very important to me. Siamese cats already have a high stress level and I'm glad that they understand their behaviors so well! I've been working on keeping their teeth clean and Dr. Stevens had some great recommendations!Prices are very reasonable and you don't get talked into what you don't need. I had one emergency with one of my cats and they handled it perfectly! She was back home in no time and they made me feel not as overwhelmed as I truly was!I'd recommend this facility to anyone!Oh yeah, and how many places in the city have parking? They do!!! Read Less

You will not find a better place to take your pets! All the the staff is highly trained not only in caring for your animals, but also for their caring ways with the owner. The office staff is always friendly, professional and accomodating with appointments. Drs. Stevens, Gray and Nellis are amazing doctors and warm caring people as well. They take the time to explain everything in detail, discuss options, and they all share notes so you get the knowledge of all 3 as confirmation of what is really going on with your pet. Also, the pricing is more than fair. As an owner of 5 fur-kids, believe me I know! Read Less

We've had very good experiences with this clinic.  Our dog has gone here annually for six years.  The few times we've had issues they've gotten us in quickly.  I feel like the vets take the time to talk to you and explain reasons for medications, and they don't push you to over medicate or over vaccinate.  Dr. Gray recently spent 30 minutes talking to me about flea and tick treatments and risk of exposure to little kids, and I thought she went above and beyond to educate me. My sense is that the pricing is middle of the road for a city vet.Of course, true test is for major procedures, end of life treatment, and especially how how a vet helps customers stay within budget during those times.  I haven't been through that yet with this vet, but my gut feeling is I would trust them. Read Less

Dr Reed Stevens is an excellent vet with a knowledgeable staff. I was very happy with how he treated my kitten Gizmo and how affordable the visit was. I would recommend him to anyone, for the technology and knowledge that his animal hospital has to offer. Read Less

Dr. Stevens is the most caring and compassionate vet i have ever had the pleasure of dealing with. Not to mention he is great with all animals and they all love him! I have taking my cat, dog, parents cat and brothers cat to him after trying other vets and I will never go anywhere else. He has been able to diagnose problems other vets couldn't, and he is extremly understanding of the emotions that go into dealing with a sick animal. He truly cares for all of his patients and does everything possible to help. I truly appreciate the great service he has given my faimly and I. Not only would i recomend Dr. Stevens to anyone who is looking for a vet, but I go out of my way to shout his name from the rooftops to anyone who owns a pet because that is how much I trust him. He trully is the BEST Dr. ever. Read Less

I have had nothing but GREAT experiences at Ellicott Small Animal Hospital! I have two cats both a year old and they both have needed their fair share of ""extra care"" besides their routine exams, vaccines, etc. The receptionists always make sure to get my boys an appointment for whatever the reason may be as soon as they possibly can (which is usually that day). I have had experiences with all of the doctors and they all are very intelligent and they know what they are talking about. The technicians are all so enthusiastic about their job and always are there to comfort you if there is something bad wrong with your animal. The entire staff is GREAT! Always there to help. Especially happy with my emergency I had with my one cat on a Saturday. Once again they were right there to help. They will drop anything they are doing when an emergency arises. Very happy and I defiantly recommend this animal hospital! :) Read Less

I met Dr. Claudia Gray, when she was the invited speaker at the Iroquois Labrador Retriever Club meeting in 2010. She gave an excellent talk on treatment options for ruptured cranial cruciate ligaments in Labs (called anterior cruciate ligament ruptures in humans). I was so impressed with how she presented the evidence for each options, I decided to make her our new vet. Ironically, I should have paid closer attention to the options she discussed because, on the last day of 2010, while running for his 11th agility title of the year, my beloved Lab, Argos ruptured his left CCL. So last Jan. 4th, nearly a year after that talk, I found myself in an exam room listening again to a discussion of our surgical options. Despite Argie's size (a very lean and muscular 86 lbs!), I chose the ""fish line"" repair because of its lower risk of very serious surgical complications. I was convinced Argie's career in the agility and obedience ring was over as well as his future as a competitive retriever and tracking dog. Fortunately, Argie did NOT agree. Unlike too many other owners of dogs that undergo CCL repair surgery, I listened to Dr. Gray's advice, that a program of rehabilitation therapy is just as important -- if not more -- than surgery alone. So we began our rehab visits a week after surgery. By the end of our visits -- just 8 weeks after his surgery, no one could tell there was anything wrong with his left leg -- except by the surgical scar. I made a video of his last visit at the rehab center. It's called ""Argos' 6th Birthday Pool Party"" because it was on his birthday, March 3, 2011, 8 weeks after the surgery. Take a look at it: it is awesome and inspiring for others who have to go through this horrible ordeal. (For a link to the video combine the following 2 strings -- since this site won't let you post a link -- www.youtube. + com/watch?v=hMPtN3P-dho&feature=mfu_in_order&list=UL ) Argie returned to training 4 months after his CCL repair surgery. Six months after, he earned his WCI hunting title. The following month, he won his NADAC Weavers Novice agility title. And then -- the miracle of miracles -- Argie earned his AKC Utility Dog title in just 7 weeks with 3 STRAIGHT qualifications -- each of which required him to clear 22-inch jumps in the directed jump exercise. Another wonderful thing came out of this awful experience. When I was discussing Argie's surgical options with Dr. Gray, we started talking about working together to write about evidence-based veterinary medicine for the public. That led to our becoming contributing writers for American Kennel Club's Family Dog magazine. Needless to say, I am so grateful our Lab club invited Dr. Gray to give that talk. Read Less

I've been a breeder of labrador retrievers for 15 years and I first met Dr Claudia Gray when she came to work for my vet. I was immediately impressed with her compassionate approach to her work, her dedication to providing the best possible care to the animals and her willingness to work with me in my breeding program. We ""clicked"" and, when she left that practice to work downtown at the Elicott Small Animal Hospital, I didn't think twice about following her there, even though its a considerable distance from my home in the northtowns. That was 6 years ago and I've since come to appreciate and depend upon her as a talented veterinarian who works hard to provide quality care, who stays on top of the latest developments in veterinarian medicine and who has never lost the compassion for her patients and their owners that first drew me to her. We have rejoiced together over small victories and she has cried with me over my trajedies. Last year I had a puppy born with a heart murmur that required surgical repair; Dr Gray performed the surgery on the 8 week old puppy & took her home on a heart monitor in order to care for her through the night. Today, that puppy is healthy & whole thanks to Dr Gray's skill as a surgeon. I trust her judgement completely. Any responsible breeder knows that this can't be done without a close working relationship with a good veterinarian and I don't have a good one--I have a great one. I don't hesitate to refer my new puppy buyers to her and consider her my ""partner"" in my work as a breeder. Read Less

I'd gone here for years when my large 3yearold dog had surgery to repair an acl tear. I'm embarassed that I didn't get a second opinion, as it was the worst decision I've ever made. Dr. Gray did the surgery, one that it turns out is not adaquate for a dog his size. She basically just tripled the amount of material that should have been used to accomodate his size and ""overtightened the joint""...rather than have the integrity to refer me to a specialist for an appropriate surgery. After multiple visits and me explaining ""it is just not right"" and her insisting it was and would take a year to see 'how good a job it was', including a $500 bill for something they couldn't diagnose, but that I'll get into later, we went to a different vet. I should also mention that due to his complete inability to bear any weight on that leg, the other side tore within a few months. We opted for no surgery on this side obviously. I felt treated as a second class citizen after spending thousands of dollars there (the owner even had the nerve at one point to tell me ""I know money is an issue""....uh, what?) The long story short (as short as possible) is that not only was it a completely inappropriate surgery (a radiologist referred to it as a 'botched job' and 'epic failure'), and unnecessary given his good mobility before surgery, his body had been rejecting the device the entire time! What does this mean? Well, for one, as I trusted Dr. Gray, and waited a full year (I'm sick over this), the infection has caused EXTREME IRREVERSIBLE arthritic damage that is sooooo swollen, the new vet was nearly sure it was cancer (Dr. Gray insisted that no...it wasn't swollen...the reason it looked so large was that I was actually seeing the device she put in). It also means that occasionally, this infection will enter his blood stream and cause another area of the body to swell up out of nowhere, requiring medication, or steroids. I'm not talking run of the mill swelling....I'm talking the kind that is over the size of a grapefruit, and eventually pops and drains bloody fluid. This will happen for the rest of his life. This was what I was referring to earlier. The entire leg with the tear swelled up, and Dr. Steven insisted I have xrays done....it must not have dawned on any of them that 3 months after surgery, if that leg swells and bursts, they MIGHT BE RELATED. And the device should have been removed at that time. It's recommended it is now too late to remove the device, as there is new infection risk (apparently it's now just likely to latch on somewhere else in his body) and another long recovery time (4-6 mos). I'm not just taking the advice of a new vet, he's been to Cornell, had CAT scans, more xrays than I can count, joint taps....the works. We've started a holistic approach that is our last option to buy this 5 year old dog a little comfort, as he currently can't walk further than a half a block. So, I have now spent upwards of $7000 on this 'issue' to have a dog that will likely need to be put down within a year. I have literally cried myself to sleep, feeling that I could have avoided this, if I didn't just trust the vet I've been going to for so long. If I could steer anyone and EVERYONE away from this place, I would. I should also mention how nasty I was treated when I needed to pick up xrays and records, only to have Dr. Stevens call me himself and tell me he was sending everything personally, and what do you know? They never received a thing. In summary, if you feel like spending boatloads of money to be treated horribly, and would love to have your pet's quality of life completely diminished, go here! Read Less

Drs. Reed Stevens and staff are the most caring knowledgeable vets I have ever encountered. As the owner of 3 dogs and 2 cats, I truly needed a place to take the ""kids"" that I trust, knowing that their health and my wallet were in good hands. The compassion and concern from the moment you walk in until is obvious. We especially had some serious health issues with our recently rescued Standard Poodle, Molly. Her surgery and post-op care was so beautifully handled, that Molly was in no hurry so say goodbye to her friends at Ellicott Small Animal Hospital. The vets there work as a team to come up with the correct answers to whatever issue your pets are going through, so you know you are getting the right advice, not being ""up-sold"" as I have encountered at our previous vet. Read Less

I just got a kittne from the SPCA and the first visit is free! I did expect to pay some costs for booster shots and the rabies which she was due for sicne she was too small at the time of adoption. Well let me tell you I walked out of there with a free dose of Revolution, a rabies shot and a distemper shot all for free!! They only charged me a whooping $21 for the stool sample analysis. . . . . .So the shots and care we free and they charge me to look at the poop!! hahaha Go figure! Dr. Reed Stevens was VERY helpful and so informative not to mention very comfortable to be around in the office! And all thought I didn't get the womans name up frony at the desk she was sooooo kind as well!!! I wouldn't dream of going anywhere else!!! Read Less

I took my cat to this Vet after she was hit by a car. After a week of helping her with both hind legs, a amputation of one leg was necessary. After the surgery, we took our cat home so she can heal. During her recovery, the stiches continued to open from the stump bone of the leg breaking through. We took her in every other day for the vet to stitch her back up and it continued to open up. After talking again with the Vet that the cut from the surgery would not close because the bone continued to push on it. We suggested that the only solution was to make the stump bone smaller. But before they would fix it to how it should have been in the first place, they told us we would have to pay for another surgery. Since the original surgery was not done properly, we said that it should be done again for free, we had already paid them to do it and is was not completed properly. They said it was our fault by allowing her to lick her wound and that is why the wound would not heal. After speaking over and over with the owner of the hospital and the Vet who did the surgery, they conceded since we were "caring" so much for our cat and paid for many services, that they would give us a break and charge us 50 % of the cost of the new surgery. Because my cat was suffering for a week of re-stitching, we paid the cost of the surgery for them to sand down her stump. Within two days of this second surgery, the wound healed fine. We never returned to this clinic with our cat and our two dogs.Read Less