I would not bring my animals to any other vet in town. As a licensed veterinary tech myself (not employed by this hospital) I understand what it takes to run a hospital with good techs and staff. Dr. Schaedler is compassionate and extremely well educated. She does a thorough exam every time we come in and explains every issue or problem she may see. Never have I felt pressure or talked down to if I didn't do a recommended service.  The only wish I had was if they could get a computer program that summarizes what transpired in the exam room in writing. Love them! Read Less

They only care about MONEY. Had emergency with my Rott hurting his back leg, was told ACL tear but need xrays to be sure and that was $998.00, then needed surgery at another $4,000. I have care credit and also dog Insurance (Embrace) and I didn't have $5,000 so Embrace said they would do direct pay to the Vet and they said NO. That right there shows the disgusting lack of compassion! I left with just getting meds (too many as agreed with new Vet). Made appointment went to Ken-Ton and they were absolutely wonderful and my dog did stretch his ACL not Tear it, also didn't need xrays let alone surgery. Visit cost $48. Owners should be ashamed of themselves, money hungry uncaring people. Feed off of people loving their pets like family... Read Less

We brought our 2 dogs and cats here for years, we stopped in September 2014 and it was a wise decision. Our one dog had chronic ear infections resulting in an ear flap surgery Dr. Shaedler told us would be a permanent fix for an hematoma on her ear. 6 months later it returned and she backtracked quickly from it being a "permanent fix" to it being something she's just never seen happen before and offered no apology for misleading us. We chalked it up to an expensive misunderstanding but then there was another incident where she had us bring our dog in a ultrasound requiring sedation for a lump on the dog's side. The morning of the procedure I saw Dr. Shaedler make a funny face while doing an exam where the bump was but she said it was nothing to worry about -- nothing indeed. It turned out that the bump had disappeared and rather than tell us that, she let us do the ultrasound and spend hundreds of dollars only to tell us after the ultrasound that the bump had resolved and "better safe than sorry." We weren't thrilled with that. But the thing that stopped us from ever going there again? Our other dog became very sick one day. We were really concerned and called to get him in and told them that we thought something was very wrong -- and they said they couldn't get him in. We took him to another vet and never looked back. The dog was very sick, he ended up dying suddenly the next day despite the treatment but to know that our vet, after years of going there and thousands of dollars spent, couldn't see our dog when we needed him to be seen was the last straw. Don't bring your pets here. Read Less

I will never use this vet again. We took our furbaby in with painful stones in her bladder, and this vet stated our gurl needed a very expensive surgery immediately or she would die. When we stated that we couldn't afford the 3 grand surgery all at once, and asked for a payment plan or other options to treat our baby, this vet very insensitively suggested we surrender her to the humane society so they would perform the surgery. This vet stated it was better to give her up forever than let her die. She was rude and harsh and uncaring. We took our baby to Ken-ton vet clinic. This vet examined her, dislodged the stone that was preventing our girl from urinating with his hand, and out her on a special diet of prescription food designed to break up these type stones. That was one month ago. Today on her follow up visit, she is well and healthy and the stones are broken up. NO TRAUMTIC SURGERY AT ALL!!! And obviously, it didn't require giving away this loved member of our family. Why didn't northtown suggest this special diet??? They seemed to be all about the money. Even xrays at ken-ton were half the price of northtown. Northtown has a lot to learn about customer service, trauma informed care, and apparently non surgical treatment plans. Read Less

They are nice people with terrible policies. Main goal it seems is to get money out of you. I took my dog to get treatrd for fleas and they asked me to come back for a follow up the weeks later. The weeks later i come home with twice as much medication and they charged me for the follow up visit. Looking for other recommendations now. Read Less

I can't say enough about this clinic, from it's clean appearances, comfortable waiting are, easily assesable, plenty of parking space But most of all the great staff & Doctors! I recently had to put my Cat to sleep, she was just shy a month from her 15th Birthday and I never had to put an animal to sleep or ever close enough to a pet to know the excruciating pain of having to say good bye this way! I boohood hym n hawed aboyt it for a good two hour's at least and I gotta say how patient caring and undetstanding they were to me! They didn't rush me, spent time counseling and assuring me! They were so patient and gentle to my girl too! Honestly this was so painful I had no Idea It would hurt so much but this group was there for me in every single way...THANK YOU ALL SO MUCH! Read Less

Dr. Schaedler has always been caring and great with my dogs. She is always friendly and patient, taking the time to explain everything throughly. I love that they have evening and Saturday hours, it is always easy making an appointment when it is convenient for me. The staff is always friendly, and I never have to wait long to see the doctor. I highly recommend them. Read Less

Dr.Schaedler and her staff are awesome . I take my two boys there and they are so good to them . Dr. Schaedler always has time to explain everything to me and answer all my questions . Would highly recommend them . Read Less

I recently adopted a dog from Buffalo Cares and went to this vet following a recommendation. This place seemed great at first as their staff was friendly and informative however I quickly found that their main goal was to squeeze as much money out of customers as possible. I adopted my dog in July and went to them within a week for my annual vet appointment. At this appointment they told me that his rabies vaccine was up in October and that I should wait until October to receive this vaccine. I followed the recommendation believing that in October would be a quick visit with a $20 payment for the vaccine. Turns out the vaccine must be accompanied by another annual vet visit, as I later found out was required, making my quick $20 vaccine turn into a long $75 vaccine. When asked why they didn't just do it at my last annual visit (less than 3 months ago) the person at the desk told me they did not know and they would contact me in the future. I am not cheap and I care about my pet's health however I do not like to throw money in the garbage. This place does a good job and trying to guilt you into spending money on unnecessary things. Their primary motive is not your pet's health but their bottom line. I will be finding another vet as I do not want to have to deal with this location again. Read Less

Dr. Schaedler Has always shown compassion for my dog (Ziti) who was my Best friend and whom I was so protective of !! When Ziti was not able to sustain herself anymore The Doctor was very " Good " at letting me know It was time ! My dog was 13 when she left but if not for Northtown Animal Hospital She wouldn't have made it past 3 when i first changed Vets ! You see i was 1 of the first people to try Northtown when it opened !! THANK God I Did !! Now my cat Cecil enjoys the Best treatment he can get !! Well Done Doc and staff !!! Read Less

My Golden Retriever receives excellent care at Northtown Animal Hospital. Dr. Schaedler and her staff go the extra mile to make sure that my dog, Bonnie, is treated kindly and compassionately. Bonnie is 13 years old now, but I don't think she would have lived this long without Dr. Schaedler's veterinary expertise. Not only does she excel at diagnosis, she believes in treating your pet like family, and never recommends any unnecessary surgery or treatment. If Bonnie is sick, she is seen right away.When our guinea pig was deathly ill, Dr. Wolf saw him immediately and saved his life. Not many veterinarians will see a guinea pig, but both Dr. Schaedler and Dr. Wolf will care for your pet, no matter how small.You can feel the love as soon as you enter Northtown Animal Hospital, from Gail at the front desk, to the staff, especially Janine and Jessica. Bonnie's tail starts to wag as soon as she sees them. Read Less

My Golden Retriever receives excellent care at Northtown Animal Hospital. Dr. Schaedler and her staff go the extra mile to make sure that my dog, Bonnie, is treated kindly and compassionately. Bonnie is 13 years old now, but I don't think she would have lived this long without Dr. Schaedler's veterinary expertise. Not only does she excel at diagnosis, she believes in treating your pet like family, and never recommends any unnecessary surgery or treatment. If Bonnie is sick, she is seen right away. When our guinea pig was deathly ill, Dr. Wolf saw him immediately and saved his life. Not many veterinarians will see a guinea pig, but both Dr. Schaedler and Dr. Wolf will care for your pet, no matter how small. You can feel the love as soon as you enter Northtown Animal Hospital, from Gail at the front desk, to the staff, especially Janine and Jessica. Bonnie's tail starts to wag as soon as she sees them.Read Less

This hospital is great. The facility itself is absolutely beautiful and has state of the art equipment. This hospital is clean & spotless, which tells me a lot about a place. When a business cares enough to maintains a spotless & clean facility, that tells me that the care level will also be a high priority. So for cleanliness: 5 stars!The staff is very knowledgeable and compassionate. Dr. Schaedler is one of the smartest and most respected Veterinarians in our area. She has great compassion for animals of all types and is very easy to talk with; she does not 'talk down' to people the way some Vets do. Dr. Wolf is amazingly intelligent, too. She always has a smile on her face and relates to people and pets alike. The Techs are friendly and knowledgeable as well, and very helpful towards the Doctors. The Receptionists are friendly and always answer the phone cheerily and promptly. They really have a great team in place here. So for the staff: 5 stars!I would highly recommend this hospital to anyone; they're outstanding in all areas. And now a note about pricing across all Veterinary Hospitals:Yes, your Vet loves animals but a veterinary hospital is a BUSINESS. Just because your like cats and your Vet likes cats does not mean that you should get free care. Practicing animal medicine may be a passion for most Vets, but it's also a business - especially if the Vet owns his or her own practice. They have to pay for the facility, the equipment, the utilities, the insurance, and the staff. Vets go to school for a VERY long time. They have to learn EVERY animal body, regardless of which they choose to specialize in (small animals, farm animals, exotic pets, etc). Their jobs may seem to be a lot of 'trial and error' and people complain about prices and about Vets simply just 'not knowing off the bat' what is wrong with their pets. Keep in mind that their patients can't talk, so they cannot tell the Vet what is wrong; the Vet has to look for underlying symptoms and surmise what the issue could be. A lot of animal diseases are preventable; taking your pet for annual exams is a pain, yes. But there are things that Vets look for that we as pet owners do not think to look for. There are vaccines and tests, which may seem like 'upsells' to people, but these are great preventative and screening tools to avoid a much more expensive/serious issue. It's great to love your pet, but love is not enough - paying for Vet care is just part of being a responsible pet owner. (No, I am not a Veterinarian nor do I work for one. I did consider it, but I'm not smart enough!) Read Less

Dr. Schaedler and her team are excellent. I've been taking my two cats to Northtown for a number of years and have full confidence in the care provided to my cats. Even though my cats would rather be anywhere else, Dr Schaedler and the vet techs always treat them well and handle them safely and calmly. Dr. Schaedler always returns calls with bloodwork asap - usually the same evening as the cat was seen. She fully explains everything and never makes you feel rushed. Highly recommend. Read Less

Our pets were patients here for years, and although we really liked Pam at the front desk we never really felt 100% comfortable with Dr. Schaefer.  We spent thousands of dollars there over the years -- including one on a surgery that she said would fix a problem only for it to come back less than 6 months later, at which point she clarified that she'd never seen it happen before but that didn't mean it couldn't. And when we ended up at the Emergency Vet Clinic one holiday weekend to treat a terrible ear infection in our dog, the emergency vet was shocked that Dr. Schaedler hadn't address the likely underlying allergy issue that was causing the chronic infections -- when we brought it up to Dr. Schaedler she agreed to try an allergy-friendly diet, but it was weird that it had to come from someone else (the diet, btw helped significantly).That said, we figured all vets were the same and kept going, but when our other dog (the one who had never been sick a day in his life) became suddenly ill last September and we called to let them know he needed to be seen right away, they did not see him.  We ended up taking him to a different vet (the vet we now use and love) who couldn't save him, but at least tried. Not all vets are the same.  Some try to talk you into procedures you don't need "in the best interest" of your pet, but then when your pet really needs them are nowhere to be found. Don't waste your time or money. Read Less

Dr. Schaedler is the best vet I have ever taken my animals to see. She definitely knows what she's doing. She immediately knew what the problem was with my cat, after being seen at another local practice by two different vets, who frankly seemed like they were guessing at a cause for her inflamation. Read Less

My hamster was so sick and another local animal hospital I went to earlier was not supportive at all and just told me to wait and see how he feels. I saw my hamster suffering so I called Northtown Animal Hospital and they were very supportive when I came in for him to get treated and later in the day when he was suffering so bad I had to let him go, they were supportive the whole time while he was getting euthanized, which was the best option since he was in so much pain. If you want your animals to get treated with professional people who will support you with the right care, visit this place. Read Less

My two Cairn terriers have been patients at Northtown Animal Hospital for over 8 years. We have had the best care and attention for all of our pet's health issues. My 14 year old Cairn has especially benefited from Dr. Schaedler's expertise in geriatric medicine. She is well versed in all areas of canine health and treats her patients compassionately. We are so appreciative of her attention to care! The staff is friendly and thorough. I would recommend this vet to anyone! Read Less

I've given this practice its fare share of chances but I'm done with them once and for all. I've been going there off and on since before they moved into the new building. I'm sure the people giving this practice good reviews have never actually taken a sick animal here. They failed miserably at treating my diabetic cat, who has since passed away at 6 years of age. I did end up taking him to another vet but it was too late at that point. I brought an Iguana there that was suffering from metabolic bone disease and was told to feed him dog food, which fixed the MBD but caused kidney failure. This was confirmed by necropsy performed at RARE. Most recently I needed a referral to take my dog to Veterinary Dermatology Services of WNY. I brought him in twice for his skin issues and he was put on antibiotics, steroids and an antibacterial shampoo both times, totaling over $700.00. Both times his skin issues came right back as soon as the meds ran out. They refuse to write a referral unless I bring him back in so I can pay them more money for them to tell me something we both already know. I had him in there for his skin less than 6 months ago. This practice is more of a cash grab business based on treating symptoms rather than causes to ensure repeat business. Dr. Schaedler actually told me on my second visit for my dog's skin, "This is the fun part, the trial and error". Really!? Who is having fun? Certainly not my dog, my family, or my wallet. Dr. Schaedler, you are the only one having fun. I'll take my pets and money to Brighton Eggert, Seneca Animal Hospital, or the emergency vet before I ever consider going back here.Read Less

Dr. Schaedler & Dr. Wolf are great! They really care about you and your animals. I have experienced that most vets will rush you out of the room so they can get to the next person. Both vets here at this office will answer every question and go through every possible scenario, which is very comforting when you need to make a not so fun decision regarding your pets health. They really listen to you and want what is best for you and your pet. To top it off the facility is very clean and the staff is always pleasant, especially Holly! She is always so pleasant on the phone!Read Less