I like how my dog looks when she's groomed here. My issue is that it can be inconsistent depending on which groomer she sees. The other big issue is the time commitment. 5 hours for grooming is ludicrous. They either need to not book as many animals or they need to not take walk-ins, something. 5 hours is too stressful for the dog. Read Less

My puppy is spoiled. I come here weekly for new toys/treats. The employees there are always pleasant. They always lavish Aurora with attention and biscuits. They have a great selection of all natural food and treats.I also take my puppy here for grooming. She's an Australian Shepherd so she has a nice thick coat. They do great with her. They patient and caring. I feel comfortable taking her there. Posted an after picture. Read Less

I've probably been to this location a dozen times in total. The place is generally kept clean and well-stocked, and most of the staff is friendly. I usually enjoy my visit. I have had some of the employees behaving like a bunch of gossiping middle schoolers, however. I've walked in to a few of them huddled together, loitering by the door, staring down customers for some reason, and finally getting behind the counter to let me buy something while giving me an extremely poor attitude. Not a single smile or greeting among the lot. I think it's mostly the cashiers who have been poorly chosen/trained for a position which requires customer service. I've only had one or two with a genuinely good attitude, and the rest have been minimally polite at best.Then there are the ones that are downright terrible, as I described. It's one thing to be unable to muster cheerfulness on a bad day, but to be outright hostile, that's pushing it. On the other hand, I have had good experiences with the groomers - the one who always does my dog, Jessie, is particularly friendly and always remembers who we are. The people who work the different departments - I've gotten fish here multiple times - are quite helpful and friendly, too. The ones I've spoken to have been able to answer my basic questions...usually. I agree with the other reviewer that this is not to the place to go to for expert advice, especially on the fish. You might as well walk into a Wal-Mart and ask for interior decorating tips from the guy who stocks the rugs and furniture. It's just not really what the store is all about, when you look past whatever the ads say in an effort to get you in there. Mostly they just make some of the specialty stuff available to you. Not many of the employees are there to become experts on anything. Read Less

"Don't buy saltwater stuff here. They will sell you 2 fish at the same time that eat each other. Not good business practice." If you HAVE to buy saltwater life here ask EVERYTHING you need to about the livestock, "How long have they been here?" "Will they get along with my other fish?" How big of an aquarium do I need for this fish?" "What do they eat?" "Do you sell what they eat?" "Do they get diseases easily"? Or DO YOUR HOMEWORK. :) I gave them one star because they are nice. Read Less