36 Reviews

True Care Veterinary Hospital

Clarence, New York
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General Info
New name - new doctors - new direction. True Care Veterinary Hospital, Clarence is focused on preventive care and general wellness. We emphasize client communication and education and take time to have the discussion our clients need to make better health choices for their kids. We are proud of this mission and look forward to serving all of our clients and strengthening the human-animal bond. From puppy and kitten care, to dentistry and surgery, to end of life care and everything between TCVH is here to help the best among us!!! We are accredited with the American Animal Hospital Association joining just 12% of veterinary practices in the USA!!!
Team
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Reviews
Amy X.
27 Jun 2018
REPORT
Our two girls (cats) only gets the best and let me tell you, Dr. Hill and Dr. Ross are fantastic with them. They've been going to True Care since they were 12 weeks old! We were recommended by a famil... Read More
Our two girls (cats) only gets the best and let me tell you, Dr. Hill and Dr. Ross are fantastic with them. They've been going to True Care since they were 12 weeks old! We were recommended by a family friend, who's a vet tech - that says volumes about how great Dr. Ross and Dr. Hill are. Not only are the vets awesome, their prices are awesome too! They go above and beyond and they truly care about the health of your babies. Read Less
Dan Odell
24 Jun 2018
REPORT
This is a husband and wife team of veterinary doctors that are very helpful ,have your pets health in mind, alway there for you, BUT MOST OF ALL THEY ARE VERY GENTLE BUT DO NOT LEAVE ANY THING OUT... Read More
This is a husband and wife team of veterinary doctors that are very helpful ,have your pets health in mind, alway there for you, BUT MOST OF ALL THEY ARE VERY GENTLE BUT DO NOT LEAVE ANY THING OUT. WE HAVE BEEN TO A NUMBER OF DIFFERENT VETS. ARE THE BEST!! Read Less
Laura Rose
8 May 2018
REPORT
Best vet around. I refer all my clients here. Very pleased with them!
Mik
15 Apr 2018
REPORT
I have been to three vets in the past year and True Care is the best by far. They are very helpful, reasonably priced, and seem to care about pets and their owners. Thank you guys
Darryl Blech
13 Apr 2018
REPORT
Very good at going over the procedure my puppy had done if it wasn't a 45 minute drive i would consider switching vets
Mishy Hendricks
3 Apr 2018
REPORT
My review is directed at the supporting staff, not the Drs. Our pet was a patient since 2006, before it was True Care. Over the past year, we experienced several communication gaps. It was as basic as... Read More
My review is directed at the supporting staff, not the Drs. Our pet was a patient since 2006, before it was True Care. Over the past year, we experienced several communication gaps. It was as basic as a food order being ready for pick up or as serious as finding a solution to calm our old anxious cat prior to a visit that needed to be scheduled quickly. The moment we expressed our frustration to the woman who picked up the phone, we feel we were dismissed and our concern was not heard. She didn't CARE and had no interest in connecting with an upset pet owner. We immediately found another Vet. This resulted in True Care sending us a passive/aggressive letter in the mail. This one person has negatively impacted the entire brand of True Care. We hope this review serves as a method to do better. We wish your business well. Read Less
Pat Berchou
18 Mar 2018
REPORT
Dr Ross and the staff at True Care are fantastic ! He gave me exceptional advice and care for my first cat,Boo Boo . I highly recommend True Care to all animal parents ! Thanks for being there to ans... Read More
Dr Ross and the staff at True Care are fantastic ! He gave me exceptional advice and care for my first cat,Boo Boo . I highly recommend True Care to all animal parents ! Thanks for being there to answer all my questions and giving Boo the best Veternarian care ! Read Less
Jessica Frost
10 Mar 2018
REPORT
Straight up place. VERY reasonable rates. Never got a shot we didn't need for our cats. Not afraid of our 130 pound male rottweiler.
Chelsea Heins
5 Mar 2018
REPORT
Dr. Ross treats my kitty like one of his own. I trust everyone in this office to take care of my animal babies. Thank you for providing my Luna with quality care.
aA
30 Jan 2018
REPORT
They are just really rude. The one female vet is a fat sack of A holes. She was really mean to my dog, and put a muzzle on him. Everytime I would ask her a question she literally would just roll her e... Read More
They are just really rude. The one female vet is a fat sack of A holes. She was really mean to my dog, and put a muzzle on him. Everytime I would ask her a question she literally would just roll her eyes at me. I feel like she's the one who needs the muzzle. Also secretary has apple sauce for brains. I've been a client for years, and they make it hard to even book an appointment. I'm done with this place. Read Less
Jaime B
18 Jan 2018
REPORT
True Care Veterinary has taken care of my black lab since we got him at 3 months... he's now over 3 years old. The doctors go above and beyond for their patients, "kids" they like to call the animals.... Read More
True Care Veterinary has taken care of my black lab since we got him at 3 months... he's now over 3 years old. The doctors go above and beyond for their patients, "kids" they like to call the animals. My dog loves going! They really do treat everyone like family. Read Less
Morgan S.
12 Nov 2017
REPORT
To give this place one star pushing it, maybe half a star at best. I took my puppy there after adopting him and I physically saw worms in his stool. So I called true care and scheduled an appointment ... Read More
To give this place one star pushing it, maybe half a star at best. I took my puppy there after adopting him and I physically saw worms in his stool. So I called true care and scheduled an appointment and fecal sample. They said he had no worms. A few weeks later my pup had severe diarrhea that wasn't getting better and I had no idea how to fix it, so back to true care we go. Again, they said it was just a bacterial infection so they gave him an antibiotic - flagyl. So i have my puppy the whole weeks worth and he got better. Then 2 weeks after finishing the medicine he had diarrhea again. At this point I'm thinking WTF! So instead of taking him back to true care, I took him to a vet in Eden (much more professional and much nicer and the vet actually talks to you about your dog not the receptionists). Turns out my pup has had worms in his system since I've had him and true care failed to diagnose him twice and give him the proper medication. 3 vet visits later he is happy and healthy with all appropriate medication including a dewormer and heart worm medicine, along with the antibiotic and probiotic because the antibiotic alters the digestive flora and the probiotic helps to regulate (this also wasn't given by true care or any kind of deworming medications). To top off my whole true care experience they don't even let pet owners back with their animals to see what's going on or what they're doing...this is the first vet I've ever gone to that does that (real shady if you ask me)! So, to end my rant here...to say I'm less than impressed with this place is an understatement! I will never be recommending this place or bringing another animal of mine there ever again. I'm honestly surprised this place calls themselves animal lovers. Read Less
Julie Reece
27 Sep 2017
REPORT
Dr Ross and Dr Hill are amazing! They go above and beyond for their patients! We are so lucky to have you.
Raeanne Hoyt
2 Aug 2017
REPORT
Dr. Ross and Dr. Hill are amazing! The kind of vets that get on the ground with the animals. They also work with many rescues to make healthcare affordable to less fortunate animals.
Robyn Rybczynski
13 Jul 2017
REPORT
Dr. Ross and Dr. Hill are some of the most caring and compassionate Vet's I have had the pleasure of going to. I recommend them to all my family and friends!
Crystal Ann
27 Dec 2016
REPORT
I think it's a tad much to charge $20 JUST for your animal to walk through the door and than ANOTHER $12 to cut their toe nails. $32 JUST to get your dog's toe nails clipped. Also when I had taken ... Read More
I think it's a tad much to charge $20 JUST for your animal to walk through the door and than ANOTHER $12 to cut their toe nails. $32 JUST to get your dog's toe nails clipped. Also when I had taken my dog their on an Emergency appointment a couple months ago, the secretary was very rude and had a very "stuck up" attitude. The other one was nice. The Male Vet was nice, however I feel kept implying I knew what happened to my dog when we genuinely don't know what happened Read Less
Bob Fisher
20 Dec 2016
REPORT
DR'S Ross and Hill are the best! They truly care about the work they do on our pets.
Mar Wauhkonen
30 Nov 2016
REPORT
Caring, compassionate wonderful veterinarians and staff. They truly care and understand our pets and how important they are in our lives. Thank you so much for all you do!
Heather Cullen
16 Nov 2016
REPORT
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my ... Read More
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my friends tattoo care you would do well to go there with your for babies. Read Less
Heather Cullen-Radder
16 Nov 2016
REPORT
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my ... Read More
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my friends tattoo care you would do well to go there with your for babies. Read Less
Chrissy Hawes
10 Nov 2016
REPORT
Absolutely the BEST care team any pet/ owner could hope for! I highly recommend True Care veterinary Hospital ! , thank you for everything you do for Nova !
Maria McIntosh
8 Nov 2016
REPORT
We brought our dog Theo in to be neutered through Open Arms Rescue. What a fantastic staff and superb care they provided. Excellent!
Jeremy Bates
19 Sep 2016
REPORT
Dr Ross, Dr Hill, and staff are wonderful!! They care for your furry friend like it's their own.
Patricia F.
16 Jun 2016
REPORT
Wow, just wow. What a difference in this veterinary practice now that it's under new ownership.  We had left the previous practice a few years ago in disgust an bitterness. There's no comparison betwe... Read More
Wow, just wow. What a difference in this veterinary practice now that it's under new ownership.  We had left the previous practice a few years ago in disgust an bitterness. There's no comparison between the two.  True Care took us as a client on an emergency basis when our vet was our of town and had no one on call and they even called to see how our little dog was doing after her visit. Was I impressed? You bet I was. Read Less
Jeannie Coffey Fisher
25 May 2016
REPORT
I am so very grateful to Dr's Hill and Ross for their compassionate care and excellent veterinary skills. They truly are dedicated to whole life care, and that commitment shows in everything they do.... Read More
I am so very grateful to Dr's Hill and Ross for their compassionate care and excellent veterinary skills. They truly are dedicated to whole life care, and that commitment shows in everything they do. I highly recommend True Care Veterinary Hospital Read Less
Sarah S.
13 Mar 2016
REPORT
I've only brought my baby girl here twice so far, but the vet here has been amazing with her.  I have a spaniel who I consider my daughter, she is just the sweetest, most affectionate little thing and... Read More
I've only brought my baby girl here twice so far, but the vet here has been amazing with her.  I have a spaniel who I consider my daughter, she is just the sweetest, most affectionate little thing and is the best family dog. That said, not everyone sees my little girl with the same rose colored glasses I do. She has anxiety issues, she always has. I watch people with her, some get annoyed and impatient. The two times I've come here I've been more than impressed with how gentle and patient they are with my little Sophie. The first time I came here the vet even got down on the floor with her to examine her, so she wouldn't have the stress of being on a table. THAT is good care, when the vet puts the dog's comfort above their own.  We came again last week because it was time for Sophie's teeth to be cleaned. I had been using Harris Hill vet mostly since we moved here a year ago. I was going to have them clean Sophie's teeth but then I was told I would have to schedule an appointment just to get a price quote from Harris Hill. "Wait. I need to pay money just to get a price quote so I can pay more money?". I've never had a vet tell me that before. I asked for a round about price quote to find what range their teeth cleanings typically cost, to see if it was even worth paying for the price quote appointment. It was high. I've been getting my dog's teeth cleanings for years, mostly in the Seattle area where everything always cost more. Harris Hill was more than Seattle's high costs! Anyhow, I'm glad I called True Care before I had the Harris Hill appointment, they were able to give me a general price quote over the phone very easily. And their price was much more in line with what I think a canine tooth cleaning should cost. So Sophie came here for that.  Sophie got her teeth cleaned and it was easy-breezy beautiful. No surprises, they got the job done and the final cost was actually a bit less than the original estimate.  She got good care and it was affordable. Where they really sold me though and the reason I plan to come here in the future for all of our vet needs is they have an after hours cell phone number for their clients until 11pm. That means if Sophie came home and around 9pm she was acting funny, I could have called and they would have walked me through it. THAT is a HUGE deal! I also saw something in their office that caught my eye, and that was that they will sometimes do home visits. I presume that means when your animal has met their final days and you'd rather have them done at home than bring them in to the office. I saw that and I was like, "DING DING DING!".  Sophie isn't going anywhere for years to come, but when her time does come I would much rather have a vet that knows her come to our house to do it. I could be wrong and they don't do that as a home service, but I hope they do.  This place reminds me of our old vet's office in WA we really liked. They just seem honest and like they really care about the well being of animals.  They have an office cat, I didn't catch their name. I like when places have an office cat to greet people. My Sophie loves cats but it will be interesting when I bring my other dog here. He's a little napoleon type dog who hates cats. I'll keep him on a short leash and I'm sure the cat is smart enough to avoid yippy little dogs who like to bark a lot.If you are looking for an honest vet who keeps their priced affordable, this is the place for you. Read Less
Karen R.
28 Dec 2015
REPORT
I must say that these doctors take their jobs to the next level. You can actually tell they love their jobs and the animals they treat. Both doctors came in on Christmas Eve to see my kitty. Wow, that... Read More
I must say that these doctors take their jobs to the next level. You can actually tell they love their jobs and the animals they treat. Both doctors came in on Christmas Eve to see my kitty. Wow, that never happens. The care they give to your pet is beyond what anyone could ask for! Read Less
Stephanie S.
7 Nov 2015
REPORT
You will not find more compassionate and dedicated doctors anywhere. They put their heart and soul into everything they do.
Gwen Saltal
8 Sep 2015
REPORT
Dr. Ross has been treating my dogs for the last 10 years and he has been absolutely wonderful. I always feel like my dogs are in his best interest, not his wallet. Other places have pushed unnecessa... Read More
Dr. Ross has been treating my dogs for the last 10 years and he has been absolutely wonderful. I always feel like my dogs are in his best interest, not his wallet. Other places have pushed unnecessary testing, treatment, etc. on me and that was never the case with Dr. Ross. If you want your pets pampered and to go somewhere you trust, you have found your place! Read Less
Jill Melissa Licata
13 Jul 2015
REPORT
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. H... Read More
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. Hill are exceptional! They truly have a passion for animals and not only are they amazing with the animals, but the owners as well :-) This practice is the best, hands down! Also...as if I needed to gloat more about how fantastic they are, but if you or your spouse are in the military, or a volunteer EMT or firefighter-they give you a 10% discount! They will be our go to veterinary clinic until we have our very last dog :-) Read Less
Jill Licata
13 Jul 2015
REPORT
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. H... Read More
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. Hill are exceptional! They truly have a passion for animals and not only are they amazing with the animals, but the owners as well :-) This practice is the best, hands down! Also...as if I needed to gloat more about how fantastic they are, but if you or your spouse are in the military, or a volunteer EMT or firefighter-they give you a 10% discount! They will be our go to veterinary clinic until we have our very last dog :-) Read Less
Sara J Larkin
29 Jun 2015
REPORT
So very pleased for the traveling doctors! My boys were so comfortable at home being treated...no freaking out and no seizures! Not to mention the positive and comfortable demeanor of the doctors! Jer... Read More
So very pleased for the traveling doctors! My boys were so comfortable at home being treated...no freaking out and no seizures! Not to mention the positive and comfortable demeanor of the doctors! Jerry and George give them 2 tails up (in a good way)! Highly recommend! Read Less
Elizabeth Schmidt
22 Aug 2014
REPORT
Dr's Ross & Hill are wonderful! I was skeptical when the practice was sold to people I didn't know anything about, but my fears were immediately erased when Dr. Ross came in and sat right on the floor... Read More
Dr's Ross & Hill are wonderful! I was skeptical when the practice was sold to people I didn't know anything about, but my fears were immediately erased when Dr. Ross came in and sat right on the floor and started talking to my kitty :) Dr. Hill was wonderful in helping us help a stray, young, nursing mother cat. These doctors are the best vets I've EVER had the pleasure of meeting & my pets agree! Chloe, Coco & LB love you :) Read Less
Denise T
1 Nov 2013
REPORT
Good News! There are new doctors who just bought the practice. I know both of them and can vouch for the great job that they do. Am taking all four of my dogs there.
Michael G
24 Jan 2013
REPORT
Went to get 3 shots for my lab that should be around 60 dollars total for all three. They ran tests showing my dog was fine, nothing wrong and charged me an extra 185 dollars for them. 47 dollars fo... Read More
Went to get 3 shots for my lab that should be around 60 dollars total for all three. They ran tests showing my dog was fine, nothing wrong and charged me an extra 185 dollars for them. 47 dollars for a physical exam, 21 dollars to clean his ears, 87dollars for a blood test to check for heart worm that he is on medication for, medical waste disposal fee ect ect.Read Less
A Google User
17 Oct 2011
REPORT
My 3 month old chihuahua died 5 hours after my second visit here. They said they needed to run tests for hundreds of dollars. Turns out my pup had hypoglycema (low blood sugar), which is easy to det... Read More
My 3 month old chihuahua died 5 hours after my second visit here. They said they needed to run tests for hundreds of dollars. Turns out my pup had hypoglycema (low blood sugar), which is easy to detect, although I did not know. Now I've spent over 500 dollars for a deciesed pup. Read Less
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10100 Main Street
Clarence New York 14031
Business Hours
Monday
Mon
08:00AM-17:00PM
Tuesday
Tue
08:00AM-17:00PM
Wednesday
Wed
11:00AM-20:00PM
Thursday
Thu
08:00AM-12:00PM
Friday
Fri
08:00AM-17:00PM
Saturday
Sat
08:00AM-12:00PM
Incorrect information? Let us know

True Care Veterinary Hospital

Clarence, New York
(36)
10100 Main Street
Clarence New York 14031
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{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}}
None Available
Online booking unavailable
Please call
New name - new doctors - new direction. True Care Veterinary Hospital, Clarence is focused on preventive care and general wellness. We emphasize client communication and education and take time to have the discussion our clients need to make better health choices for their kids. We are proud of this mission and look forward to serving all of our clients and strengthening the human-animal bond. From puppy and kitten care, to dentistry and surgery, to end of life care and everything between TCVH is here to help the best among us!!! We are accredited with the American Animal Hospital Association joining just 12% of veterinary practices in the USA!!!
Monday
08:00AM-17:00PM
Tuesday
08:00AM-17:00PM
Wednesday
11:00AM-20:00PM
Thursday
08:00AM-12:00PM
Friday
08:00AM-17:00PM
Saturday
08:00AM-12:00PM
{{staff.biography}}
Amy X.
27 Jun 2018
REPORT
Our two girls (cats) only gets the best and let me tell you, Dr. Hill and Dr. Ross are fantastic with them. They've been going to True Care since they were 12 weeks old! We were recommended by a famil... Read More
Our two girls (cats) only gets the best and let me tell you, Dr. Hill and Dr. Ross are fantastic with them. They've been going to True Care since they were 12 weeks old! We were recommended by a family friend, who's a vet tech - that says volumes about how great Dr. Ross and Dr. Hill are. Not only are the vets awesome, their prices are awesome too! They go above and beyond and they truly care about the health of your babies. Read Less
Dan Odell
24 Jun 2018
REPORT
This is a husband and wife team of veterinary doctors that are very helpful ,have your pets health in mind, alway there for you, BUT MOST OF ALL THEY ARE VERY GENTLE BUT DO NOT LEAVE ANY THING OUT... Read More
This is a husband and wife team of veterinary doctors that are very helpful ,have your pets health in mind, alway there for you, BUT MOST OF ALL THEY ARE VERY GENTLE BUT DO NOT LEAVE ANY THING OUT. WE HAVE BEEN TO A NUMBER OF DIFFERENT VETS. ARE THE BEST!! Read Less
Laura Rose
8 May 2018
REPORT
Best vet around. I refer all my clients here. Very pleased with them!
Mik
15 Apr 2018
REPORT
I have been to three vets in the past year and True Care is the best by far. They are very helpful, reasonably priced, and seem to care about pets and their owners. Thank you guys
Darryl Blech
13 Apr 2018
REPORT
Very good at going over the procedure my puppy had done if it wasn't a 45 minute drive i would consider switching vets
Mishy Hendricks
3 Apr 2018
REPORT
My review is directed at the supporting staff, not the Drs. Our pet was a patient since 2006, before it was True Care. Over the past year, we experienced several communication gaps. It was as basic as... Read More
My review is directed at the supporting staff, not the Drs. Our pet was a patient since 2006, before it was True Care. Over the past year, we experienced several communication gaps. It was as basic as a food order being ready for pick up or as serious as finding a solution to calm our old anxious cat prior to a visit that needed to be scheduled quickly. The moment we expressed our frustration to the woman who picked up the phone, we feel we were dismissed and our concern was not heard. She didn't CARE and had no interest in connecting with an upset pet owner. We immediately found another Vet. This resulted in True Care sending us a passive/aggressive letter in the mail. This one person has negatively impacted the entire brand of True Care. We hope this review serves as a method to do better. We wish your business well. Read Less
Pat Berchou
18 Mar 2018
REPORT
Dr Ross and the staff at True Care are fantastic ! He gave me exceptional advice and care for my first cat,Boo Boo . I highly recommend True Care to all animal parents ! Thanks for being there to ans... Read More
Dr Ross and the staff at True Care are fantastic ! He gave me exceptional advice and care for my first cat,Boo Boo . I highly recommend True Care to all animal parents ! Thanks for being there to answer all my questions and giving Boo the best Veternarian care ! Read Less
Jessica Frost
10 Mar 2018
REPORT
Straight up place. VERY reasonable rates. Never got a shot we didn't need for our cats. Not afraid of our 130 pound male rottweiler.
Chelsea Heins
5 Mar 2018
REPORT
Dr. Ross treats my kitty like one of his own. I trust everyone in this office to take care of my animal babies. Thank you for providing my Luna with quality care.
aA
30 Jan 2018
REPORT
They are just really rude. The one female vet is a fat sack of A holes. She was really mean to my dog, and put a muzzle on him. Everytime I would ask her a question she literally would just roll her e... Read More
They are just really rude. The one female vet is a fat sack of A holes. She was really mean to my dog, and put a muzzle on him. Everytime I would ask her a question she literally would just roll her eyes at me. I feel like she's the one who needs the muzzle. Also secretary has apple sauce for brains. I've been a client for years, and they make it hard to even book an appointment. I'm done with this place. Read Less
Jaime B
18 Jan 2018
REPORT
True Care Veterinary has taken care of my black lab since we got him at 3 months... he's now over 3 years old. The doctors go above and beyond for their patients, "kids" they like to call the animals.... Read More
True Care Veterinary has taken care of my black lab since we got him at 3 months... he's now over 3 years old. The doctors go above and beyond for their patients, "kids" they like to call the animals. My dog loves going! They really do treat everyone like family. Read Less
Morgan S.
12 Nov 2017
REPORT
To give this place one star pushing it, maybe half a star at best. I took my puppy there after adopting him and I physically saw worms in his stool. So I called true care and scheduled an appointment ... Read More
To give this place one star pushing it, maybe half a star at best. I took my puppy there after adopting him and I physically saw worms in his stool. So I called true care and scheduled an appointment and fecal sample. They said he had no worms. A few weeks later my pup had severe diarrhea that wasn't getting better and I had no idea how to fix it, so back to true care we go. Again, they said it was just a bacterial infection so they gave him an antibiotic - flagyl. So i have my puppy the whole weeks worth and he got better. Then 2 weeks after finishing the medicine he had diarrhea again. At this point I'm thinking WTF! So instead of taking him back to true care, I took him to a vet in Eden (much more professional and much nicer and the vet actually talks to you about your dog not the receptionists). Turns out my pup has had worms in his system since I've had him and true care failed to diagnose him twice and give him the proper medication. 3 vet visits later he is happy and healthy with all appropriate medication including a dewormer and heart worm medicine, along with the antibiotic and probiotic because the antibiotic alters the digestive flora and the probiotic helps to regulate (this also wasn't given by true care or any kind of deworming medications). To top off my whole true care experience they don't even let pet owners back with their animals to see what's going on or what they're doing...this is the first vet I've ever gone to that does that (real shady if you ask me)! So, to end my rant here...to say I'm less than impressed with this place is an understatement! I will never be recommending this place or bringing another animal of mine there ever again. I'm honestly surprised this place calls themselves animal lovers. Read Less
Julie Reece
27 Sep 2017
REPORT
Dr Ross and Dr Hill are amazing! They go above and beyond for their patients! We are so lucky to have you.
Raeanne Hoyt
2 Aug 2017
REPORT
Dr. Ross and Dr. Hill are amazing! The kind of vets that get on the ground with the animals. They also work with many rescues to make healthcare affordable to less fortunate animals.
Robyn Rybczynski
13 Jul 2017
REPORT
Dr. Ross and Dr. Hill are some of the most caring and compassionate Vet's I have had the pleasure of going to. I recommend them to all my family and friends!
Crystal Ann
27 Dec 2016
REPORT
I think it's a tad much to charge $20 JUST for your animal to walk through the door and than ANOTHER $12 to cut their toe nails. $32 JUST to get your dog's toe nails clipped. Also when I had taken ... Read More
I think it's a tad much to charge $20 JUST for your animal to walk through the door and than ANOTHER $12 to cut their toe nails. $32 JUST to get your dog's toe nails clipped. Also when I had taken my dog their on an Emergency appointment a couple months ago, the secretary was very rude and had a very "stuck up" attitude. The other one was nice. The Male Vet was nice, however I feel kept implying I knew what happened to my dog when we genuinely don't know what happened Read Less
Bob Fisher
20 Dec 2016
REPORT
DR'S Ross and Hill are the best! They truly care about the work they do on our pets.
Mar Wauhkonen
30 Nov 2016
REPORT
Caring, compassionate wonderful veterinarians and staff. They truly care and understand our pets and how important they are in our lives. Thank you so much for all you do!
Heather Cullen
16 Nov 2016
REPORT
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my ... Read More
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my friends tattoo care you would do well to go there with your for babies. Read Less
Heather Cullen-Radder
16 Nov 2016
REPORT
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my ... Read More
I have been taking my dog and my cats to true care for a couple years. I love the doctor there he's very compassionate and I'm comfortable with how he handles my animals. I have a referred many of my friends tattoo care you would do well to go there with your for babies. Read Less
Chrissy Hawes
10 Nov 2016
REPORT
Absolutely the BEST care team any pet/ owner could hope for! I highly recommend True Care veterinary Hospital ! , thank you for everything you do for Nova !
Maria McIntosh
8 Nov 2016
REPORT
We brought our dog Theo in to be neutered through Open Arms Rescue. What a fantastic staff and superb care they provided. Excellent!
Jeremy Bates
19 Sep 2016
REPORT
Dr Ross, Dr Hill, and staff are wonderful!! They care for your furry friend like it's their own.
Patricia F.
16 Jun 2016
REPORT
Wow, just wow. What a difference in this veterinary practice now that it's under new ownership.  We had left the previous practice a few years ago in disgust an bitterness. There's no comparison betwe... Read More
Wow, just wow. What a difference in this veterinary practice now that it's under new ownership.  We had left the previous practice a few years ago in disgust an bitterness. There's no comparison between the two.  True Care took us as a client on an emergency basis when our vet was our of town and had no one on call and they even called to see how our little dog was doing after her visit. Was I impressed? You bet I was. Read Less
Jeannie Coffey Fisher
25 May 2016
REPORT
I am so very grateful to Dr's Hill and Ross for their compassionate care and excellent veterinary skills. They truly are dedicated to whole life care, and that commitment shows in everything they do.... Read More
I am so very grateful to Dr's Hill and Ross for their compassionate care and excellent veterinary skills. They truly are dedicated to whole life care, and that commitment shows in everything they do. I highly recommend True Care Veterinary Hospital Read Less
Sarah S.
13 Mar 2016
REPORT
I've only brought my baby girl here twice so far, but the vet here has been amazing with her.  I have a spaniel who I consider my daughter, she is just the sweetest, most affectionate little thing and... Read More
I've only brought my baby girl here twice so far, but the vet here has been amazing with her.  I have a spaniel who I consider my daughter, she is just the sweetest, most affectionate little thing and is the best family dog. That said, not everyone sees my little girl with the same rose colored glasses I do. She has anxiety issues, she always has. I watch people with her, some get annoyed and impatient. The two times I've come here I've been more than impressed with how gentle and patient they are with my little Sophie. The first time I came here the vet even got down on the floor with her to examine her, so she wouldn't have the stress of being on a table. THAT is good care, when the vet puts the dog's comfort above their own.  We came again last week because it was time for Sophie's teeth to be cleaned. I had been using Harris Hill vet mostly since we moved here a year ago. I was going to have them clean Sophie's teeth but then I was told I would have to schedule an appointment just to get a price quote from Harris Hill. "Wait. I need to pay money just to get a price quote so I can pay more money?". I've never had a vet tell me that before. I asked for a round about price quote to find what range their teeth cleanings typically cost, to see if it was even worth paying for the price quote appointment. It was high. I've been getting my dog's teeth cleanings for years, mostly in the Seattle area where everything always cost more. Harris Hill was more than Seattle's high costs! Anyhow, I'm glad I called True Care before I had the Harris Hill appointment, they were able to give me a general price quote over the phone very easily. And their price was much more in line with what I think a canine tooth cleaning should cost. So Sophie came here for that.  Sophie got her teeth cleaned and it was easy-breezy beautiful. No surprises, they got the job done and the final cost was actually a bit less than the original estimate.  She got good care and it was affordable. Where they really sold me though and the reason I plan to come here in the future for all of our vet needs is they have an after hours cell phone number for their clients until 11pm. That means if Sophie came home and around 9pm she was acting funny, I could have called and they would have walked me through it. THAT is a HUGE deal! I also saw something in their office that caught my eye, and that was that they will sometimes do home visits. I presume that means when your animal has met their final days and you'd rather have them done at home than bring them in to the office. I saw that and I was like, "DING DING DING!".  Sophie isn't going anywhere for years to come, but when her time does come I would much rather have a vet that knows her come to our house to do it. I could be wrong and they don't do that as a home service, but I hope they do.  This place reminds me of our old vet's office in WA we really liked. They just seem honest and like they really care about the well being of animals.  They have an office cat, I didn't catch their name. I like when places have an office cat to greet people. My Sophie loves cats but it will be interesting when I bring my other dog here. He's a little napoleon type dog who hates cats. I'll keep him on a short leash and I'm sure the cat is smart enough to avoid yippy little dogs who like to bark a lot.If you are looking for an honest vet who keeps their priced affordable, this is the place for you. Read Less
Karen R.
28 Dec 2015
REPORT
I must say that these doctors take their jobs to the next level. You can actually tell they love their jobs and the animals they treat. Both doctors came in on Christmas Eve to see my kitty. Wow, that... Read More
I must say that these doctors take their jobs to the next level. You can actually tell they love their jobs and the animals they treat. Both doctors came in on Christmas Eve to see my kitty. Wow, that never happens. The care they give to your pet is beyond what anyone could ask for! Read Less
Stephanie S.
7 Nov 2015
REPORT
You will not find more compassionate and dedicated doctors anywhere. They put their heart and soul into everything they do.
Gwen Saltal
8 Sep 2015
REPORT
Dr. Ross has been treating my dogs for the last 10 years and he has been absolutely wonderful. I always feel like my dogs are in his best interest, not his wallet. Other places have pushed unnecessa... Read More
Dr. Ross has been treating my dogs for the last 10 years and he has been absolutely wonderful. I always feel like my dogs are in his best interest, not his wallet. Other places have pushed unnecessary testing, treatment, etc. on me and that was never the case with Dr. Ross. If you want your pets pampered and to go somewhere you trust, you have found your place! Read Less
Jill Melissa Licata
13 Jul 2015
REPORT
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. H... Read More
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. Hill are exceptional! They truly have a passion for animals and not only are they amazing with the animals, but the owners as well :-) This practice is the best, hands down! Also...as if I needed to gloat more about how fantastic they are, but if you or your spouse are in the military, or a volunteer EMT or firefighter-they give you a 10% discount! They will be our go to veterinary clinic until we have our very last dog :-) Read Less
Jill Licata
13 Jul 2015
REPORT
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. H... Read More
I have been bringing my animals to Clarence Animal Hospital since 1997 so when True Care took over, being a creature of habit, I was a little nervous. Absolutely NO need for that as Dr. Ross and Dr. Hill are exceptional! They truly have a passion for animals and not only are they amazing with the animals, but the owners as well :-) This practice is the best, hands down! Also...as if I needed to gloat more about how fantastic they are, but if you or your spouse are in the military, or a volunteer EMT or firefighter-they give you a 10% discount! They will be our go to veterinary clinic until we have our very last dog :-) Read Less
Sara J Larkin
29 Jun 2015
REPORT
So very pleased for the traveling doctors! My boys were so comfortable at home being treated...no freaking out and no seizures! Not to mention the positive and comfortable demeanor of the doctors! Jer... Read More
So very pleased for the traveling doctors! My boys were so comfortable at home being treated...no freaking out and no seizures! Not to mention the positive and comfortable demeanor of the doctors! Jerry and George give them 2 tails up (in a good way)! Highly recommend! Read Less
Elizabeth Schmidt
22 Aug 2014
REPORT
Dr's Ross & Hill are wonderful! I was skeptical when the practice was sold to people I didn't know anything about, but my fears were immediately erased when Dr. Ross came in and sat right on the floor... Read More
Dr's Ross & Hill are wonderful! I was skeptical when the practice was sold to people I didn't know anything about, but my fears were immediately erased when Dr. Ross came in and sat right on the floor and started talking to my kitty :) Dr. Hill was wonderful in helping us help a stray, young, nursing mother cat. These doctors are the best vets I've EVER had the pleasure of meeting & my pets agree! Chloe, Coco & LB love you :) Read Less
Denise T
1 Nov 2013
REPORT
Good News! There are new doctors who just bought the practice. I know both of them and can vouch for the great job that they do. Am taking all four of my dogs there.
Michael G
24 Jan 2013
REPORT
Went to get 3 shots for my lab that should be around 60 dollars total for all three. They ran tests showing my dog was fine, nothing wrong and charged me an extra 185 dollars for them. 47 dollars fo... Read More
Went to get 3 shots for my lab that should be around 60 dollars total for all three. They ran tests showing my dog was fine, nothing wrong and charged me an extra 185 dollars for them. 47 dollars for a physical exam, 21 dollars to clean his ears, 87dollars for a blood test to check for heart worm that he is on medication for, medical waste disposal fee ect ect.Read Less
A Google User
17 Oct 2011
REPORT
My 3 month old chihuahua died 5 hours after my second visit here. They said they needed to run tests for hundreds of dollars. Turns out my pup had hypoglycema (low blood sugar), which is easy to det... Read More
My 3 month old chihuahua died 5 hours after my second visit here. They said they needed to run tests for hundreds of dollars. Turns out my pup had hypoglycema (low blood sugar), which is easy to detect, although I did not know. Now I've spent over 500 dollars for a deciesed pup. Read Less
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