Southgate Animal Hospital

The best Vet Hospital ever! Great staff all around, Dr. Mauro is just amazing, she takes such good care of my Pit Bull puppy!!! Everyone there is great, very friendly, caring, and understanding. Love the place wouldn't take him anywhere else! Read Less

I cannot say enough good things about this place and their wonderful staff. A little while ago, we unexpectedly had to put down our 5-year old cat Parker and the caring, compassion and support, along with detailed information and explanations about his condition we received were unprecedented in my experience. Dr. Mark Betts fast became our favorite veterinarian ever due to his evident compassion along with his professionalism and expertise. I am sorry that I did not get the names of the vet tech and front desk personnel on duty that day, but they were equally amazing in their genuine efforts to help us through this experience as best as possible. We have 4 pets and tried a lot of vets. This clinic is for keeps! Read Less

If I can put more then 5 I would. Today I had to put my dog down and it was so hard however the Staff was amazing and when the Dr came into see her her he said yeah I can feel how swollen her lymph nodes are and don't worry I will not charge you for the office dr check up. That meant a lot it showed they were not all about money. I will now bring my other animals there for everything. Thank you for making a hard day go so smooth. You have no idea how much you helped us today with your love & support of our Angel. Thank you all. Read Less

Dr betts is the best ever! He's not in and out, he takes his time with my dogs which makes me feel pleased knowing they're getting the best they can get! I've been coming here for over 15 years with 4 dogs and will continue ! Read Less

The best vet I've ever had! After going to many vets and being unsatisfied with their care I arrived at Dr. Mauro's office after a recommendation from a friend. Dr. Mauro and her staff really take the time with your concerns and are so thorough and genuinely care about the well being of my dog. Unlike other vets they also don't take advantage of the fact that most people don't have much medical knowledge to try and make them spend more money unnecessarily. Been going there for years and have never had a bad experience to date! Very thankful for their office. Read Less

I think this is the best vet on Long Island! I like it that our doctor really loves animals and she is not afraid of our Rottie. She really knows her job too. Dr. Mauro is one smart cookie! The staff is very respectful and helpful. You know when you walk in that your pet is loved and well cared for. Read Less

The pricing there has gotten out of control. Waiting in hour for your appointment time is frustrating. On my dogs annual well care visit dr Mauro missed a walnut sized mast cell tumor on her leg. It was malignant. $300 for well care check is a little rich for my taste. She gave her her rabies shot a year early. As a client of hers since she was part of Dr. Winston's practice for nearly 30 years, I think she has lost sight of where she came from. Maybe if her waiting room was not packed and she had not rushed through my sweet dogs exam she could have caught The malignant tumor that would have cost my dog her life. I had no choice but to switch to another veterinarian. My dogs life was on the line & I lost faith in my Vet who treated 7 of my beloved dogs & cats over the years. (3 of my cats I had euthanized upon her examination (all assumed liver cancer) now wondering if she diagnosed them properly. All were under the age of 7). My new Vet caught the tumor before I could even tell her, performed a needle biopsy, diagnosed it as malignant, ($55 for the office visit, $20 for the needle biopsy, & $110 for all the pre-surgical blood work), & had her scheduled for surgery in less than a week at an affiliated hospital where they saved my dogs life & gave me a 20% referral discount. I saved 50% on flea, tick, & heart worm medications as well because my new Vet told me which ones I could get cheaper online vs the ones only a Vet could dispense. It saddened me deeply to have sever a 30 yr relationship because my Vet had become more about the bottom line than the care of my pets.Read Less

We've been bringing our animals to Southgate for approximately 6 years now and have had nothing but positive experiences. The staff are always friendly and helpful and we LOVE Dr. Mauro. The passion she brings to her treatment of the animals is admirable and she is very friendly and is more than happy to answer any and all questions we have. I rarely post reviews of products or businesses, but can't recommend this animal hospital enough! Read Less

I have taken a few of my animals to this vet for years, due to how close it is to my home and because i didn't know any better. This vet will over charge you for EVERYTHING, unnecessarily so. They insisted I bring my 2 year old dog back in for her rabies vaccine, though when I checked her certificate that they had given me the previous year, it stated she had the rabies vaccine that would last her through 2012. Their prices are ASTRONOMICAL, to the point where I really don't believe they care about your pets at all, just what you are able to pay out for them. I adopted a kitten- they examined her thoroughly and then told me to bring her back in so they could fix her. I ended up bringing her to a shelter for the procedure, since they reduce their rates for fixing your pets, only to discover from them that she had already been fixed. This led me to believe that they were seriously going to open up my pet, just to stitch her back up again and charge me an arm and a leg for it because I wouldn't know any better. One of my dogs gets constant ear infections- I've brought her in twice, asked them to just exam her and give me the medicine to treat it, and both times they charged me an extra $75. When I asked what this charge was, they explained that it was for the vet to "clean the ear". Cleaning the ear consisted of them taking a piece of gauze, and nonchalantly wiping her ear for half a second. This procedure apparently costs $75, and don't even think about asking them to take that off your bill. I've been in the waiting room while they've been dealing with other costumers and in one case, there was an older woman close to tears because they charged her $600 for what she was led to believe to be a simple and regular examination for her toy pup. A friend of mine is a vet in LA and he told me that my experiences with this vet was not normal- and insisted I find a new vet on the island. Since then, I have moved all my animals to Babylon Animal Hospital, just a couple of miles down from Southgate. They are friendly, honest, thorough and REASONABLY priced. I wish I could get back the hundreds of dollars I threw at Southgate, for no apparent reason. I suggest everyone finds a vet that they know will care for their pet because they care about what your pet means to you. Money should never take priority over your pet's overall health and well being. I hope to save someone the frustration, aggravation and money I had to go through while going to this doctor. Read Less