17 Reviews

Southgate Animal Hospital

Copiague, New York
Reviews
Donna
16 Aug 2023
REPORT
Pet owners beware of Southgate Animal Hospital, my fur babies were all patients of this hospital for well over 15 years, and once I bought a misdiagnoses of my pet to light I was told to take my pets... Read More
Pet owners beware of Southgate Animal Hospital, my fur babies were all patients of this hospital for well over 15 years, and once I bought a misdiagnoses of my pet to light I was told to take my pets elsewhere. They had no problem with discarding us as patients, this is even though the proof of misdiagnosis was written and well documented by their sister hospital. I lost 2 pets under the doctors watch, all of which could have most likely been avoided if proper diagnosis was given or even proper testing at least. My doxie was bought into the doctor at least once every 1-2 months for symptoms of cancer and I was always sent home with medication to ease the symptoms not once was my dog tested for something serious but always treated for an upset stomach, come to find out he had cancer, a curable cancer at that, if it would have been diagnosed correctly.. fast forward a couple years later, another pet the doctor saw my pet for 11 straight years, same doctor all of a sudden after an er visit she diagnosed my dog with a heart condition that in his medical records at a superior hospital (same VCA) stated clearly several times that he did not have, and she refused to correct his medical records and follow up with a proper diagnosis. They take guesses at this hospital, if you love your pets do not bring them here, it is all about the numbers at this location and not about the pet. Read Less
Frank Curto
16 Jul 2018
REPORT
Best vet to go to. Always caring and always has your pets best interest at heart.
Tiffany Ching
25 Mar 2018
REPORT
The staff at southgate are so wonderful. They are very helpful and always making sure i go home happy and my animal is taking care of. This animal hospital is the best place to bring your animal if th... Read More
The staff at southgate are so wonderful. They are very helpful and always making sure i go home happy and my animal is taking care of. This animal hospital is the best place to bring your animal if they need care i give this place a 10+ star hands down!👍🐩🐩🐩🐩👍 Read Less
Arthur Lord
2 Mar 2018
REPORT
Have been bringing my pet to Southgate Animal Hospital for some time now. Clean building, careing staff, " bed side manner" exhibited by both vets. Very satisfied.
Helen D'Alto
15 Feb 2018
REPORT
The best Vet Hospital ever! Great staff all around, Dr. Mauro is just amazing, she takes such good care of my Pit Bull puppy!!! Everyone there is great, very friendly, caring, and understanding. Love... Read More
The best Vet Hospital ever! Great staff all around, Dr. Mauro is just amazing, she takes such good care of my Pit Bull puppy!!! Everyone there is great, very friendly, caring, and understanding. Love the place wouldn't take him anywhere else! Read Less
Jana Jancke
10 Jan 2018
REPORT
I cannot say enough good things about this place and their wonderful staff. A little while ago, we unexpectedly had to put down our 5-year old cat Parker and the caring, compassion and support, along... Read More
I cannot say enough good things about this place and their wonderful staff. A little while ago, we unexpectedly had to put down our 5-year old cat Parker and the caring, compassion and support, along with detailed information and explanations about his condition we received were unprecedented in my experience. Dr. Mark Betts fast became our favorite veterinarian ever due to his evident compassion along with his professionalism and expertise. I am sorry that I did not get the names of the vet tech and front desk personnel on duty that day, but they were equally amazing in their genuine efforts to help us through this experience as best as possible. We have 4 pets and tried a lot of vets. This clinic is for keeps! Read Less
yvonne sherman
29 Dec 2017
REPORT
If I can put more then 5 I would. Today I had to put my dog down and it was so hard however the Staff was amazing and when the Dr came into see her her he said yeah I can feel how swollen her lymph n... Read More
If I can put more then 5 I would. Today I had to put my dog down and it was so hard however the Staff was amazing and when the Dr came into see her her he said yeah I can feel how swollen her lymph nodes are and don't worry I will not charge you for the office dr check up. That meant a lot it showed they were not all about money. I will now bring my other animals there for everything. Thank you for making a hard day go so smooth. You have no idea how much you helped us today with your love & support of our Angel. Thank you all. Read Less
Randy Liebowitz
13 May 2017
REPORT
Nice Staff, great Dr., but almost an hour wait after appointment time and very expensive. Once with the doctor, she's very thorough and spends time with you which explains and makes up for the wait.
Barbara Lamont
7 Apr 2017
REPORT
Love Dr. Mauro! Great office staff so helpful and friendly.
Debbie Dilger
3 Jan 2017
REPORT
Great my dog was relaxed and they were so nice
Kaylynn Clague
9 Dec 2016
REPORT
Dr betts is the best ever! He's not in and out, he takes his time with my dogs which makes me feel pleased knowing they're getting the best they can get! I've been coming here for over 15 years with 4... Read More
Dr betts is the best ever! He's not in and out, he takes his time with my dogs which makes me feel pleased knowing they're getting the best they can get! I've been coming here for over 15 years with 4 dogs and will continue ! Read Less
Shereen Teymour
26 Oct 2016
REPORT
The best vet I've ever had! After going to many vets and being unsatisfied with their care I arrived at Dr. Mauro's office after a recommendation from a friend. Dr. Mauro and her staff really take the... Read More
The best vet I've ever had! After going to many vets and being unsatisfied with their care I arrived at Dr. Mauro's office after a recommendation from a friend. Dr. Mauro and her staff really take the time with your concerns and are so thorough and genuinely care about the well being of my dog. Unlike other vets they also don't take advantage of the fact that most people don't have much medical knowledge to try and make them spend more money unnecessarily. Been going there for years and have never had a bad experience to date! Very thankful for their office. Read Less
Rebecca Oldrey
6 Apr 2016
REPORT
I think this is the best vet on Long Island! I like it that our doctor really loves animals and she is not afraid of our Rottie. She really knows her job too. Dr. Mauro is one smart cookie! The st... Read More
I think this is the best vet on Long Island! I like it that our doctor really loves animals and she is not afraid of our Rottie. She really knows her job too. Dr. Mauro is one smart cookie! The staff is very respectful and helpful. You know when you walk in that your pet is loved and well cared for. Read Less
Lee S
19 Jan 2016
REPORT
The pricing there has gotten out of control. Waiting in hour for your appointment time is frustrating. On my dogs annual well care visit dr Mauro missed a walnut sized mast cell tumor on her leg. It w... Read More
The pricing there has gotten out of control. Waiting in hour for your appointment time is frustrating. On my dogs annual well care visit dr Mauro missed a walnut sized mast cell tumor on her leg. It was malignant. $300 for well care check is a little rich for my taste. She gave her her rabies shot a year early. As a client of hers since she was part of Dr. Winston's practice for nearly 30 years, I think she has lost sight of where she came from. Maybe if her waiting room was not packed and she had not rushed through my sweet dogs exam she could have caught The malignant tumor that would have cost my dog her life. I had no choice but to switch to another veterinarian. My dogs life was on the line & I lost faith in my Vet who treated 7 of my beloved dogs & cats over the years. (3 of my cats I had euthanized upon her examination (all assumed liver cancer) now wondering if she diagnosed them properly. All were under the age of 7). My new Vet caught the tumor before I could even tell her, performed a needle biopsy, diagnosed it as malignant, ($55 for the office visit, $20 for the needle biopsy, & $110 for all the pre-surgical blood work), & had her scheduled for surgery in less than a week at an affiliated hospital where they saved my dogs life & gave me a 20% referral discount. I saved 50% on flea, tick, & heart worm medications as well because my new Vet told me which ones I could get cheaper online vs the ones only a Vet could dispense. It saddened me deeply to have sever a 30 yr relationship because my Vet had become more about the bottom line than the care of my pets.Read Less
Michael Muro
28 Feb 2014
REPORT
We've been bringing our animals to Southgate for approximately 6 years now and have had nothing but positive experiences. The staff are always friendly and helpful and we LOVE Dr. Mauro. The passion s... Read More
We've been bringing our animals to Southgate for approximately 6 years now and have had nothing but positive experiences. The staff are always friendly and helpful and we LOVE Dr. Mauro. The passion she brings to her treatment of the animals is admirable and she is very friendly and is more than happy to answer any and all questions we have. I rarely post reviews of products or businesses, but can't recommend this animal hospital enough! Read Less
Tracey Calise
25 Jul 2012
REPORT
Dr. Mauro is the best. Very knowledgeable..
A Google User
21 Oct 2010
REPORT
I have taken a few of my animals to this vet for years, due to how close it is to my home and because i didn't know any better. This vet will over charge you for EVERYTHING, unnecessarily so. They ins... Read More
I have taken a few of my animals to this vet for years, due to how close it is to my home and because i didn't know any better. This vet will over charge you for EVERYTHING, unnecessarily so. They insisted I bring my 2 year old dog back in for her rabies vaccine, though when I checked her certificate that they had given me the previous year, it stated she had the rabies vaccine that would last her through 2012. Their prices are ASTRONOMICAL, to the point where I really don't believe they care about your pets at all, just what you are able to pay out for them. I adopted a kitten- they examined her thoroughly and then told me to bring her back in so they could fix her. I ended up bringing her to a shelter for the procedure, since they reduce their rates for fixing your pets, only to discover from them that she had already been fixed. This led me to believe that they were seriously going to open up my pet, just to stitch her back up again and charge me an arm and a leg for it because I wouldn't know any better. One of my dogs gets constant ear infections- I've brought her in twice, asked them to just exam her and give me the medicine to treat it, and both times they charged me an extra $75. When I asked what this charge was, they explained that it was for the vet to "clean the ear". Cleaning the ear consisted of them taking a piece of gauze, and nonchalantly wiping her ear for half a second. This procedure apparently costs $75, and don't even think about asking them to take that off your bill. I've been in the waiting room while they've been dealing with other costumers and in one case, there was an older woman close to tears because they charged her $600 for what she was led to believe to be a simple and regular examination for her toy pup. A friend of mine is a vet in LA and he told me that my experiences with this vet was not normal- and insisted I find a new vet on the island. Since then, I have moved all my animals to Babylon Animal Hospital, just a couple of miles down from Southgate. They are friendly, honest, thorough and REASONABLY priced. I wish I could get back the hundreds of dollars I threw at Southgate, for no apparent reason. I suggest everyone finds a vet that they know will care for their pet because they care about what your pet means to you. Money should never take priority over your pet's overall health and well being. I hope to save someone the frustration, aggravation and money I had to go through while going to this doctor. Read Less
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Book an Appointment
Online booking unavailable
Please call
(631) 789-1234
Business Hours
Monday
Mon
07:00AM-20:00PM
Tuesday
Tue
07:00AM-20:00PM
Wednesday
Wed
07:00AM-20:00PM
Thursday
Thu
07:00AM-20:00PM
Friday
Fri
07:00AM-18:00PM
Saturday
Sat
08:00AM-16:00PM
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Southgate Animal Hospital

Copiague, New York
(17)
Monday
07:00AM-20:00PM
Tuesday
07:00AM-20:00PM
Wednesday
07:00AM-20:00PM
Thursday
07:00AM-20:00PM
Friday
07:00AM-18:00PM
Saturday
08:00AM-16:00PM
Donna
16 Aug 2023
REPORT
Pet owners beware of Southgate Animal Hospital, my fur babies were all patients of this hospital for well over 15 years, and once I bought a misdiagnoses of my pet to light I was told to take my pets... Read More
Pet owners beware of Southgate Animal Hospital, my fur babies were all patients of this hospital for well over 15 years, and once I bought a misdiagnoses of my pet to light I was told to take my pets elsewhere. They had no problem with discarding us as patients, this is even though the proof of misdiagnosis was written and well documented by their sister hospital. I lost 2 pets under the doctors watch, all of which could have most likely been avoided if proper diagnosis was given or even proper testing at least. My doxie was bought into the doctor at least once every 1-2 months for symptoms of cancer and I was always sent home with medication to ease the symptoms not once was my dog tested for something serious but always treated for an upset stomach, come to find out he had cancer, a curable cancer at that, if it would have been diagnosed correctly.. fast forward a couple years later, another pet the doctor saw my pet for 11 straight years, same doctor all of a sudden after an er visit she diagnosed my dog with a heart condition that in his medical records at a superior hospital (same VCA) stated clearly several times that he did not have, and she refused to correct his medical records and follow up with a proper diagnosis. They take guesses at this hospital, if you love your pets do not bring them here, it is all about the numbers at this location and not about the pet. Read Less
Frank Curto
16 Jul 2018
REPORT
Best vet to go to. Always caring and always has your pets best interest at heart.
Tiffany Ching
25 Mar 2018
REPORT
The staff at southgate are so wonderful. They are very helpful and always making sure i go home happy and my animal is taking care of. This animal hospital is the best place to bring your animal if th... Read More
The staff at southgate are so wonderful. They are very helpful and always making sure i go home happy and my animal is taking care of. This animal hospital is the best place to bring your animal if they need care i give this place a 10+ star hands down!👍🐩🐩🐩🐩👍 Read Less
Arthur Lord
2 Mar 2018
REPORT
Have been bringing my pet to Southgate Animal Hospital for some time now. Clean building, careing staff, " bed side manner" exhibited by both vets. Very satisfied.
Helen D'Alto
15 Feb 2018
REPORT
The best Vet Hospital ever! Great staff all around, Dr. Mauro is just amazing, she takes such good care of my Pit Bull puppy!!! Everyone there is great, very friendly, caring, and understanding. Love... Read More
The best Vet Hospital ever! Great staff all around, Dr. Mauro is just amazing, she takes such good care of my Pit Bull puppy!!! Everyone there is great, very friendly, caring, and understanding. Love the place wouldn't take him anywhere else! Read Less
Jana Jancke
10 Jan 2018
REPORT
I cannot say enough good things about this place and their wonderful staff. A little while ago, we unexpectedly had to put down our 5-year old cat Parker and the caring, compassion and support, along... Read More
I cannot say enough good things about this place and their wonderful staff. A little while ago, we unexpectedly had to put down our 5-year old cat Parker and the caring, compassion and support, along with detailed information and explanations about his condition we received were unprecedented in my experience. Dr. Mark Betts fast became our favorite veterinarian ever due to his evident compassion along with his professionalism and expertise. I am sorry that I did not get the names of the vet tech and front desk personnel on duty that day, but they were equally amazing in their genuine efforts to help us through this experience as best as possible. We have 4 pets and tried a lot of vets. This clinic is for keeps! Read Less
yvonne sherman
29 Dec 2017
REPORT
If I can put more then 5 I would. Today I had to put my dog down and it was so hard however the Staff was amazing and when the Dr came into see her her he said yeah I can feel how swollen her lymph n... Read More
If I can put more then 5 I would. Today I had to put my dog down and it was so hard however the Staff was amazing and when the Dr came into see her her he said yeah I can feel how swollen her lymph nodes are and don't worry I will not charge you for the office dr check up. That meant a lot it showed they were not all about money. I will now bring my other animals there for everything. Thank you for making a hard day go so smooth. You have no idea how much you helped us today with your love & support of our Angel. Thank you all. Read Less
Randy Liebowitz
13 May 2017
REPORT
Nice Staff, great Dr., but almost an hour wait after appointment time and very expensive. Once with the doctor, she's very thorough and spends time with you which explains and makes up for the wait.
Barbara Lamont
7 Apr 2017
REPORT
Love Dr. Mauro! Great office staff so helpful and friendly.
Debbie Dilger
3 Jan 2017
REPORT
Great my dog was relaxed and they were so nice
Kaylynn Clague
9 Dec 2016
REPORT
Dr betts is the best ever! He's not in and out, he takes his time with my dogs which makes me feel pleased knowing they're getting the best they can get! I've been coming here for over 15 years with 4... Read More
Dr betts is the best ever! He's not in and out, he takes his time with my dogs which makes me feel pleased knowing they're getting the best they can get! I've been coming here for over 15 years with 4 dogs and will continue ! Read Less
Shereen Teymour
26 Oct 2016
REPORT
The best vet I've ever had! After going to many vets and being unsatisfied with their care I arrived at Dr. Mauro's office after a recommendation from a friend. Dr. Mauro and her staff really take the... Read More
The best vet I've ever had! After going to many vets and being unsatisfied with their care I arrived at Dr. Mauro's office after a recommendation from a friend. Dr. Mauro and her staff really take the time with your concerns and are so thorough and genuinely care about the well being of my dog. Unlike other vets they also don't take advantage of the fact that most people don't have much medical knowledge to try and make them spend more money unnecessarily. Been going there for years and have never had a bad experience to date! Very thankful for their office. Read Less
Rebecca Oldrey
6 Apr 2016
REPORT
I think this is the best vet on Long Island! I like it that our doctor really loves animals and she is not afraid of our Rottie. She really knows her job too. Dr. Mauro is one smart cookie! The st... Read More
I think this is the best vet on Long Island! I like it that our doctor really loves animals and she is not afraid of our Rottie. She really knows her job too. Dr. Mauro is one smart cookie! The staff is very respectful and helpful. You know when you walk in that your pet is loved and well cared for. Read Less
Lee S
19 Jan 2016
REPORT
The pricing there has gotten out of control. Waiting in hour for your appointment time is frustrating. On my dogs annual well care visit dr Mauro missed a walnut sized mast cell tumor on her leg. It w... Read More
The pricing there has gotten out of control. Waiting in hour for your appointment time is frustrating. On my dogs annual well care visit dr Mauro missed a walnut sized mast cell tumor on her leg. It was malignant. $300 for well care check is a little rich for my taste. She gave her her rabies shot a year early. As a client of hers since she was part of Dr. Winston's practice for nearly 30 years, I think she has lost sight of where she came from. Maybe if her waiting room was not packed and she had not rushed through my sweet dogs exam she could have caught The malignant tumor that would have cost my dog her life. I had no choice but to switch to another veterinarian. My dogs life was on the line & I lost faith in my Vet who treated 7 of my beloved dogs & cats over the years. (3 of my cats I had euthanized upon her examination (all assumed liver cancer) now wondering if she diagnosed them properly. All were under the age of 7). My new Vet caught the tumor before I could even tell her, performed a needle biopsy, diagnosed it as malignant, ($55 for the office visit, $20 for the needle biopsy, & $110 for all the pre-surgical blood work), & had her scheduled for surgery in less than a week at an affiliated hospital where they saved my dogs life & gave me a 20% referral discount. I saved 50% on flea, tick, & heart worm medications as well because my new Vet told me which ones I could get cheaper online vs the ones only a Vet could dispense. It saddened me deeply to have sever a 30 yr relationship because my Vet had become more about the bottom line than the care of my pets.Read Less
Michael Muro
28 Feb 2014
REPORT
We've been bringing our animals to Southgate for approximately 6 years now and have had nothing but positive experiences. The staff are always friendly and helpful and we LOVE Dr. Mauro. The passion s... Read More
We've been bringing our animals to Southgate for approximately 6 years now and have had nothing but positive experiences. The staff are always friendly and helpful and we LOVE Dr. Mauro. The passion she brings to her treatment of the animals is admirable and she is very friendly and is more than happy to answer any and all questions we have. I rarely post reviews of products or businesses, but can't recommend this animal hospital enough! Read Less
Tracey Calise
25 Jul 2012
REPORT
Dr. Mauro is the best. Very knowledgeable..
A Google User
21 Oct 2010
REPORT
I have taken a few of my animals to this vet for years, due to how close it is to my home and because i didn't know any better. This vet will over charge you for EVERYTHING, unnecessarily so. They ins... Read More
I have taken a few of my animals to this vet for years, due to how close it is to my home and because i didn't know any better. This vet will over charge you for EVERYTHING, unnecessarily so. They insisted I bring my 2 year old dog back in for her rabies vaccine, though when I checked her certificate that they had given me the previous year, it stated she had the rabies vaccine that would last her through 2012. Their prices are ASTRONOMICAL, to the point where I really don't believe they care about your pets at all, just what you are able to pay out for them. I adopted a kitten- they examined her thoroughly and then told me to bring her back in so they could fix her. I ended up bringing her to a shelter for the procedure, since they reduce their rates for fixing your pets, only to discover from them that she had already been fixed. This led me to believe that they were seriously going to open up my pet, just to stitch her back up again and charge me an arm and a leg for it because I wouldn't know any better. One of my dogs gets constant ear infections- I've brought her in twice, asked them to just exam her and give me the medicine to treat it, and both times they charged me an extra $75. When I asked what this charge was, they explained that it was for the vet to "clean the ear". Cleaning the ear consisted of them taking a piece of gauze, and nonchalantly wiping her ear for half a second. This procedure apparently costs $75, and don't even think about asking them to take that off your bill. I've been in the waiting room while they've been dealing with other costumers and in one case, there was an older woman close to tears because they charged her $600 for what she was led to believe to be a simple and regular examination for her toy pup. A friend of mine is a vet in LA and he told me that my experiences with this vet was not normal- and insisted I find a new vet on the island. Since then, I have moved all my animals to Babylon Animal Hospital, just a couple of miles down from Southgate. They are friendly, honest, thorough and REASONABLY priced. I wish I could get back the hundreds of dollars I threw at Southgate, for no apparent reason. I suggest everyone finds a vet that they know will care for their pet because they care about what your pet means to you. Money should never take priority over your pet's overall health and well being. I hope to save someone the frustration, aggravation and money I had to go through while going to this doctor. Read Less
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CLAIM IT HERE
Incorrect information? Let us know