I have been taking my dog and cats here for several years now. But yesterday I took a new kitten in to be neutered and get his shots. In the past I have been in and our for like $80 for a neuter no pr... Read More
I have been taking my dog and cats here for several years now. But yesterday I took a new kitten in to be neutered and get his shots. In the past I have been in and our for like $80 for a neuter no problem. When i arrived in the morning, i was taken into a room for a normal checkup. A technician came in, took him to be weighed in the back and came back, went over what the neuter consists of, i denied any extra testing this visit due to price (money being tight at the holidays) left and came back showing me a bill of $154. A little high i thought, a neuter, a couple shots? After seeing everything on the bill listed with price, I agreed anyways, it had to be done. A few minutes later the Dr came in, did some routine ear checks and combed for fleas. He told me he had some ear mites, and he had fleas come off the comb. He told me he would give him a pill and a topical that will take care of those, he didnt give me a price, but I agreed, he clearly needed it. I left. In the afternoon i received a phone call from a nurse that my kitten had a small wound on his neck, from itching, and it was infected, and for $23 they could give him an antibiotic shot. I agreed, again. I came back after 4pm for pick up, they took me straight into a room. A different technician came in told me everything went well with no issues, and showed me a copy of the new bill (with flea stuff and the antibiotic) $200.10 Perfect. I only brought $200 thinking that was the max of what it could possibly be. She made me look over the bill and asked if i had any questons. I went out to the receptionist and was told to pay, and they will bring my cat out. I waited several minutes while a new girl had to keep asking the other questions about how to do it, and finally she says "its going to be $224.10" What? She told me he received vaccines and they never put them on the bill. I told her the bill i seen two minutes ago in the exam room for pick up (the $200 one) the FIRST LINE was check up visit with vaccines....... $42. She didnt acknowledge i said anything. After finding a credit card to cover the extra $24 i didnt have, i paid the bill and left.(my new bill as my receipt now had the first line said just check up visit was $42, and the last two were each $12 vaccines) I will never bring my cat back, and I will look into a new vet for my dog as well. I have never felt so ripped off in my life.Read Less