Canterbury Animal Hospital

My experience with Canterbury Animal Hospital could not have been better. I had to put my Mary Jane (cat) down and had never been to Canterbury before. Dr. Estra made me feel good and comfortable about the decision I was making for Mary Jane's quality of life. She also took good care and loved on Mary the whole time she was in the room. Also I decided to get Mary's ashes back and when I picked them up they were in a beautiful box with a spot for a picture on the front of the box, a pack of wildflowers to spread in her name and they even took the liberty of making a paw print of her paw out of clay which I thought was very sweet. Thank you to Canterbury Animal Hospital for such good service and hospitality at such a hard time. Read Less

I'm sure any pet owner will appreciate knowing this!! Been using Canterbury for the past few years. The staff is always friendly, but never the same people. There have been several different girls in the office over the years. They seem very young and inexperienced. Very poor customer service! They do not return your call in a timely manner if at all.... Friday at 7:30 am, left a very urgent msg about my dog. He needed medical attention right away. He was having back pain and snapped at me when I touched him near his shoulder blades. Wouldn't eat or respond when I said "cookie or walk". He'd been like this since the day before. Waited for 3 hrs for a callback. NOTHING! Ended up having to call them again, only to be told the doctor was out of office. No other vet available. This was not the first time the vet has not been available. The only place they could refer us to was the most expensive place in town. The Latham ER clinic. It's their ONLY affliction. Note, I live in Delmar and EVERYONE knows they're fees are RIDICULOUSLY HIGH! 10 mins away from them is the Delmar Animal Hospital. Called them and wow, what a difference in service! They immediately requested his records and even called me back to confirm receipt. Then, got us in at 3p that afternoon. Visit and meds .....under $100!!! See More Read Less

Dr Estra takes such good care, not only of all our foster kittens (for which I am eternally grateful), but also of our own animals. Mona Lisa's (our old lab) quality of life has dramatically improved. Chutney, our big orange cat who acts as a surrogate dad for orphan foster kittens, is well protected and happy.Read Less

The vet was rude and continuously blamed me for what was wrong with my pet. They kept pushing expensive procedures that were not necessary and cost more than any other facility charges. Money hungry people. Will not return. Read Less

I will not be returning to Canterbury Animal Hospital due to its lack of cleanliness and over priced services. My dog has never once had fleas until the moment we walked into the hospital and he started biting and scratching himself nonstop. We even found a flea crawling on him and the vet made us feel like it was our fault and that we had a dirty home. The floor looked as it had not been cleaned in days and then they wanted to charge us almost $200 for flea medicine. The young girl at the front desk was very kind, but their estimated bill to have our puppy neutered was $615.00 which seems very high for a 6 month old weighing 37 lbs. I kindly declined their services and went on to find much more reasonable priced facilities in the area. Read Less

This place is wonderful. Dr. Estra takes her time with the pets and their people. A short time after visiting our dog's original vet (we lived in a different city), we took our dog in to see Dr. Estra. She immediately noticed several issues with our dog that the first vet never even pointed out or referenced. Dr. Estra takes her time with the animals and demonstrates that she cares about pets and people alike. Read Less

Cannot say enough about team Canterbury. They treat each animal as an individual not just another appointment and will take the time and effort to meet the animals needs. Recent addition of laser treatments for my old man (13 year old lab) has been a wonderful addition to creating a more holistic life for him and his ability to move around a bit easier and with less discomfort. Read Less

I used to use Parkside Vet and found them to be too expensive and uncaring. I saw an advertisement for Canterbury in the Pride newsletter and decided to use them. My dog Quazzi, was in pain and walking on the front of his paws. I took him there and was led into a waiting room. My dog laid down as it was too painful for him to get up. When Dr. Estra came in she saw him on the floor and immediately got down to his level and started her examination. She determined he had arthritis and suggested a regimen of pain and arthritis medication, rather than the more expensive treatment of x-rays. She took some blood and said she would call. I thought she was kidding as I have never received a call from any Vet I have ever used. He responded very well and within a few days was up and walking and playing with his toys. She called to find out how he was. She said his blood work came back normal and to keep on giving him his medication. She gave me enough for a month and I had just gotten a refill when Quazzi had a relapse and could no longer get up to eat and go to the bathroom. I spent several agonizing nights staying up with Quazzi because he was in so much pain. I kept giving him pain medication, but to no avail and hearing him whimper during the night brought tears to my eyes and a knife through my heart. I decided to take him back to Canterbury for the last time. When I arrived, I was met with a gurney and both Dr. Estra and her assistant rolled Quazzi into his final resting place. Dr. Estra said he probably had a mild stroke and could no longer send signals to his extremities. I said I had spend many a night thinking about his future and knowing in my heart that this was no life for Quazzi. She assured me that he would feel no pain and would go to sleep and never wake up. I could not stay, but said my good-byes and could barely see my way home. Within a week I received a package from Dr. Estra and inside was a caster mold of Quazzi's paw, which is now framed and hanging on my wall. The level of compassion and dedication to her patients and their owners is outstanding. She made me feel like Quazzi was her own. If I ever decide to get another dog, or if my cats ever need assistance, there will be no question as to where I will bring them. Read Less

Horrible Experience While in Delmar on Tuesday with my mother, and daughter, visiting my brother, my mother had the misfortune of hitting a cat. My brother told us to bring the cat to Canterbury because it was close to where he lives. We were all very upset by what happened and very anxious for the cat to recieve medical care. When we reach Canterbury, the attitude we were met with was unbelieveable. I felt from the moment we told them that it wasn't our cat, the cat had no value. They asked if I was willing to take responsibility for the cat, and I told them yes,hoping that I would see the vet jump into action, and yet nothing. I don't know if she didn't believe me or what. But as the cat lay there bleeding, she's speaking to me about him having no collar, no chip, it's going to cost between $500-$700 (how she knew this without even taking an x-ray is beyond me). Then she wanted to know what street the cat was hit on. She wanted Animal Control called. I finally raised my voice and asked her what the problem was, was she concerned about finances, is that why the cat is going unattended. She then told my daughter she was sorry that she had to see me behave like that, and then asked us to leave. After a little voice raising I did leave, and when I got into my vehicle, I said to my 9 yr old, "Mommy never cursed" and she said "I know that" so I asked her, " what were you thinking Brianna" and she said " I was thinking, why wasn't the woman helping the cat"? My brother later called to inquire about the cat, and was told, animal control came and the cat was euthanized. Financially I consider myself blessed, and because I was ridden with guilt, would have paid whatever to have cared for this cats recovery. I am appauled by this vet's behavior, and still heavy hearted for that cat. Mrs.Gail C. Laier Read Less

I have two big dogs who both require very special care. Dr. Estra and the rest of her staff was extremely patient with all their special needs. It was really nice to be able to go to the vet on SATURDAY so I didnt' have to take off from work. They made me and my dogs feel relaxed and helped us to be less nervous. They really listened to what I had to say and answered all my questions and then some. They didn't try to rush me out the door even when I had already taken up alot of their time. I wish I had found them sooner. I'm really glad that I have a new vet. Read Less

I found Canterbury Animal Hospital because of its convenient location on Delaware Ave right in Delmar. Dr. Estra and Staff were very nice and the hospital was really clean and bright. Customer Service was great from start to finish. I was very pleased with my visit to Canterbury Animal Hospital. Read Less