Forestville Animal Hospital may be a good Vet if there is no emergency with your dog but when there’s a emergency they lack urgency and medical advice. My dog had an incident while playing and hit his eye. I called their emergency line where you talk directly to the Vet, he told me to give my dog aspirin and human eye drops & since the eye is still intact he should be fine. I still was uneasy & noticed changes in his eye. Two days later I called them again but they were to busy to fit me in nor would they accept a picture of my dogs eye. I was told if I ‘wanted’ to, I could go to the emergency pet hospital in orchard park. This is during COVID 19 which all other vets were open to work with you. Calling the emergency pet hospital in orchard park they referred me to the animal optometrist directly since it’s a eye injury. Talking to the emergency pet hospital, the optometrist and the new vet I go to now, I learned that aspirin is harmful to animals. It can cause internal bleeding and human eye drops shouldn’t be applied to dogs. My dog should have been seen right away. If the vet at Forestville animal hospital would have just accepted a picture of my dogs eye the 2nd time I called when I noticed changes or had the knowledge to understand the urgency of any eye injury then I could have saved my dogs eye. I’m now told and dealing with having my dogs’ eye removed due to lack of immediate attention. Even after calling Forestville Animal Hospital (they received all information from optometrist) the receptionist didn’t care, gave an insincere apology and the initial vet I talked to never called me to apologize or recognize his error or even follow up on the incorrect advice he gave. It hurts to write this review because knowing that just by having the right vet my dogs eye could have been saved. I don’t want anyone else to experience what I went through! If you care at all about your pet during a emergency don’t go to this vet! It could mean their life. Not only is this a emotional hardship, but is now a finacial hardship... Read Less

The older lady at the front desk is Rude like usual. They did not update the paperwork on our doggo's or the billing address. It's not a huge deal but the lady said she would update it. The prescription still had the old address, same with all of the other paperwork. The printer has not been working for the last 4 years for some reason. Dr. Bache is great so that us the only reason we come back. Read Less

Forestville Animal Hospital. Is one of the most compassionate vet Hospital's I've ever been to they took care of my animal my pet as I was in the hospital having back surgery. The staff compassionate loving they care for the animals they respected . They took care of my pet until it took its last breath and after that they were compassionate and they still took care of my Pat until I was able to get out of the hospital to come pick him up and for that I am grateful from the bottom of my heart to the staff the doc and everybody that works there thank you very very much Read Less