Millersport Small Animal Clinic

Positively delighted with the care this entire practice offers. It isn't a huge facility with all kinds of veterinary specialists, but that's not what we need. Dr. Malo is a kind, compassionate doctor whose goal is for your dog to be the best they can be. He's a no nonsense, common sense doctor who relates well to humans and dogs. Our five-year-old doodle had a trauma that was surgically repaired in January. And then further operated on in March. And she was not healed. After visiting two specialists, one who preferred to send us elsewhere and the other offering a "revision surgery" ($5k) we visited Dr. Malo, a professional in surgical and orthopedic veterinary medicine. He thought we ought to start simple, and go from there. We did and ultimately he performed a minor procedure suspecting an anaerobic infection, removing the possible source. Aha! Bingo! After a course of particular-to-that-microorganism antibiotics, our pet is well in her way to joining us on our beloved walks with our friends and their dog. She's a happy girl again!Our rescued Maltese did well getting his tiny teeth cleaned (he's 9) with no worse for wear afterwards.  A small bonus in all this, the pricing is competitive, very reasonable. The staff are friendly and caring as well. That front desk gets pretty busy but there isn't any attitude. It's like a well-oiled machine seeing colleagues working together while awaiting your turn. Even the other pet moms and pet dads were friendly. Ours was a positive experience and we are grateful to the staff and doctor. We will be bringing our beloved furry family members to Millersport Small Animal Hospital for years to come. Read Less

As clients of Millersport Small Animal Clinic since 1975, we can verify your pet will receive outstanding care from your first visit until your last, and generally that will be a long time enjoying a healthy happy family life. Skill and compassion for your pet are two prominent concepts practiced at the clinic by Dr. Ron ,and Dr. Christy. Whether your pet is receiving the annual physical or even surgical procedures, the expense is competitive and reasonable and your pet will enjoy a longer healthier life with their care. Nutritional guidelines, information packets , vitamins, special diet foods, and prescription medications,are available upon request to take home.If you love your pet you want to visit soon. Read Less

I was referred here by a friend that breeds dogs, trains dogs and owns a kennel. Been with Millersport about 5 years now. Outstanding compassionate and understanding vets. They have done surgery on my dog and it was amazing. Won't oversell you just quality care and very affordable. Heading in there today with my elderly Hungarian Viszla. I know he will get outstanding care! Read Less

This is one of the best animal hospitals that I have ever been to. Both Dr. Mendolera and Dr. Malo are amazing and very very caring. My dog has had two very successful surgeries at the hospital and the doctors would call to check in to see how he was doing. I highly recommend this place for anyone who wants their animal to receive the best care from two knowledgeable, understanding, and caring doctors as well as an awesome and helpful staff. Read Less

Dr. Malo has saved my dogs life not once but twice. I have received amazing care for my dog here on so many occasions. I've never met any other vet that didn't financially break me and try to run up my bill. This man has a genuine passion for what he does and I recommend any and everyone to make this your vet. I assure you that you will not be disappointed. I will never take my animals anywhere else. Best vet ever!!! Read Less

Everyone there is super to work with. They genuinely care about all pets as if they are their own. Treat customers very nice. Have/show great compassion towards you and your pet if they are sick. Highly recommend them. Read Less

As a general rule, I try not to write negative reviews when I receive poor customer service, because I know we all have crappy days and that 99% of the time, "it takes two to tango," i.e. most negative encounters/confrontations are the result of both parties actin' a fool (myself included - I ain't perfect! :-P ). However, as I stand here (going on 10 minutes now) waiting for the receptionist to get off the phone she answered AFTER she helped (and acknowledged) the two individuals who were also waiting at the counter when I walked in 12 minutes ago, I have come to the conclusion that there are also times where vendors/providers/employees clearly believe that customer service is defined as providing service at the vendor's leisure and convenience. For example, in this scenario the receptionist appears to believe that providing excellent customer service entails: not acknowledging the individual who is literally standing directly in front of you; answering the phone that is ringing and not asking if the person who is calling can hold while you help the individual who has been waiting to buy one 17-lbs bag of food for over 14 minutes (as one of their receptionists did this morning when I called to see if they actually had the food in stock); and rather blatantly stating through your actions that, "I'll ask you why you're here when it's convenient for me and/or I feel like it."Honestly, were it not for the fact that this receptionist has acted in the same passive-aggressive manner 2 out of the 3 times I've been in this clinic (didn't see her one of the times I went in with our foster), I most likely would not have felt the need to write this review, but wow.  LoL And while Dr. Malo seems like a decent vet and human being, the total lack of customer service at the front desk, in addition to them sending the only tests we ever had them run to the wrong lab (rescue organization very clearly and specifically asked that they send the samples to CA, but they sent them to MI - when the coordinator called to see if this was done in error she was informed by a receptionist or vet tech that, "the lab at U of MI is who we use, they're just as good and so that's where we sent them," again - just wow LOL) has guaranteed I won't return, and will advise my family/friends and the rescue organizations we work with, and support, to stay clear. Too many options available for people to be forced to experience such horrible customer service. Read Less

I have been to two other vets, unhappy from day one at each place. I came in here when I bought my puppy (I currently have 4 cats). I have been nothing but happy since here. Dr, Malo is great and hes so sweet to my baby, Meadow! He explains everything - even the simple check up at each visit. I really love this clinic and will continue here despite the fact it isn't very close! Read Less

Dr. Malo, Dr. Mendolera and the rest of the staff are nothing short of amazing. They've squeezed me in the last minute so many times and you can tell that they truly care about everyone's wellbeing. I highly recommend them to everyone, they are also very knowledgeable. Read Less

Nice husband and wife vet team that runs this place. Great service and not super expensive prices. When my dog went to the emergency vet I received and check up call. When she passed I got a sympathy card. Can't ask for much more. Read Less

I've been going to Dr. Malo for about six years now, he is a wonderful caring compassionate person. The staff are friendly, helpful and very nice. I like the fact that it's family owned and operated. I would highly recommend anyone to go there! Read Less

Words can not express how grateful I am to Dr. Malo for his above and beyond care for my dog that he provided over the last couple of days. Just the other day Dr. Malo found bladder stones in my dog and was there any time of day or night when I called with issues my dog was having. He discussed in great detail what I was up against and all the treatment options with this type of condition. I would highly recommend this clinic for your beloved furry family members! Read Less

Words can not express how grateful I am to Dr. Malo for his above and beyond care for my dog that he provided over the last couple of days. Just the other day Dr. Malo found bladder stones in my dog and was there any time of day or night when I called with issues my dog was having. He discussed in great detail what I was up against and all of the treatment options with this type of condition. I would highly recommend this clinic for your beloved furry family members! Read Less

I love this vet. They take such good care of my dog. They did her ACL repair and she did awesome. Also when there is a problem or you are worried about something they will get you in quickly and put your mind at ease!! Read Less

I absolutely love this that I have been to many and this is the one I'm going to stay with Forever. They the nicest cleanest that I have been too great prices open very convenient hours it's always a pleasure to take my animals here because I know they are in great hands and they're not going to try to sell me something that is not needed for my animal unlike other vets I have been to I highly recommend them. Read Less

The staff and Doctors are nothing short of amazing. They have compassion and knowledge. They saved my Rosie girls life. And for that I'm forever grateful. Always a pleasure to bring my German Shepard here. Read Less

Long overdue post.  Dr. Ron is the best in the business.  My American Staffordshire Terrier underwent two successful surgeries and couldn't be better.  He loves going there. The staff is beyond friendly and I swear after each visit he doesn't want to leave.  I recommend them to everyone I know.  The 30 minute drive for me was worth it every time despite passing countless vet's along the way.    If we hadn't moved I'd still be going there.   Can I give more than 5 stars? Read Less

My two cats and one dog are patients of Millersport Small Animal Clinic and I have always had great experiences with the doctors and the technicians. From serious medical concerns to training referrals they always answer the phone, answer the question and call to check in days later. I feel like they really care about my animals.Read Less

We have been taking our pets here for at least 12 years. The care that the doctors and staff have given our pets has been exemplary. The sympathy that they have shown us when we lost our cat 12 years ago and our beloved dog 2 weeks ago was priceless. I wouldn't take our family's pets anywhere else! God bless them and the work that they do! Read Less

They're fantastic here. They really care about the animals. When our older cat had kidney stones, they really tried to work with us on surgery costs and seeing what smaller amount we might be able to afford and not just handing us an invoice. They've been great with our dog as well. Highly, highly recommended! Read Less

As an owner of a cat who always has some sort of issue (I swear, I'm changing his name from Porter to Murphy because anything that can go wrong with him, will), I make trips to Millersport Small Animal Clinic quite often (at least every 4-6 weeks for his asthma shot). Dr. Malo and Dr. Mendolera are fantastic and the rest of the staff are very friendly. Recently, I could tell something was definitely wrong with my cat and called the vet even though I knew they had closed about 5 minutes beforehand. They still answered and told me to bring Porter in right away. They stayed late so they could run some tests and an ultrasound on him. I ended up having to bring him back in the next day and leave him for three days and the staff called me each day to update me on how he was doing. They took great care of him and I was completely comfortable leaving him in their hands. When I was still concerned about him the day after I picked him up, Dr. Malo told me to bring him in and stayed late again so he could check to make sure he was ok so I wouldn't have to take him to the emergency vet (and spend a lot more money by doing so). They've also called just to check up on him and see how he's been doing since then. They truly care about the animals they see! I highly recommend them!Read Less

As an owner of a cat who always has some sort of issue (I swear, I'm changing his name from Porter to Murphy because anything that can go wrong with him, will), I make trips to Millersport Small Animal Clinic quite often (at least every 4-6 weeks for his asthma shot). Dr. Malo and Dr. Mendolera are fantastic and the rest of the staff are very friendly. Recently, I could tell something was definitely wrong with my cat and called the vet even though I knew they had closed about 5 minutes beforehand. They still answered and told me to bring Porter in right away. They stayed late so they could run some tests and an ultrasound on him. I ended up having to bring him back in the next day and leave him for three days and the staff called me each day to update me on how he was doing. They took great care of him and I was completely comfortable leaving him in their hands. When I was still concerned about him the day after I picked him up, Dr. Malo told me to bring him in and stayed late again so he could check to make sure he was ok so I wouldn't have to take him to the emergency vet (and spend a lot more money by doing so). They've also called just to check up on him and see how he's been doing since then. They truly care about the animals they see! I highly recommend them! Read Less

In both my visits, Dr. Mendolera has taken time to try to help me with my rescue cat and I believe that the prices for the services rendered were very affordable. I would highly recommend Millersport Small Animal Clinic Read Less

I recently moved here, had rescued a sick cat and this clinic got me in right away. I saw Dr. Malo, and he was excellent. Very good with the new cat, and also actually took the time to talk to you. I felt very comfortable, he didn't order any unnecessary tests, reasonably priced, and I didn't wait very long. I can't express how happy I am to have found this clinic!!  All my animals will be going there. Read Less