The staff here are absolutely amazing! I can't begin to put into words how thankful grateful I am for everything they did to help me and my fur baby. The staff was very very helpful and understanding, and took phenomenal care of my poor kitty and myself helping in any way possible. Absolutely above and beyond anything I could have hoped for. I can't say this enough but, THANK YOU ALL!!!!! I truly appreciate everything you guys did! Read Less

I agree, I would never take any animal there again. Nothing like being yelled at by your vet while he is putting your dog to sleep. My dog nipped at him, and he started yelling at me that I should have told him he was a biter. Pardon me, I never stuck him with a needle before, so I didn't know he was a biter when you did that. Dr Harper's bedside manner needs a lot of work. Read Less

Do not take your pets here! Reading some of these negative reviews I can completely relate. There is so much more negative to add to the story, but here is the short version. Techs are great and sweet, other veterinarians there are great as well. Owner and his son are just terrible. I see why so many people complain about their customer service. The owner himself told me he continually has a lot of new staff; maybe if you learned to work better with others you wouldn’t have a continual staffing issue. I really hope the veterinarians currently there can find a better establishment to work for. I buy my dogs medications online and the owner likes to make it as hard as possible for you to do this, since he is losing your money. Most places just approve the purchase via phone or fax, but not here. They won’t even mail the script in or mail it to you, you have to go in and pick it up (I live 30 min away). Then when I told them I ordered 180 pills, they wrote the script for 60 and put in my chart I couldn’t get more until my dog had blood work done. Why does my dog need blood work? She was in less than two months ago, the great female veterinarian said my dog looked great! The meds in question are because my dog leaks urine, she has been on these meds for 5 years and will be on them for life, it’s not a big deal at all and has nothing to do with blood work. But they want to get my money somewhere since they won’t be getting it for her medication. I am not paying for frivolous and unnecessary testing for my dog or putting her through an unnecessary blood draw. What ever happen to caring about animals? Looks like the owner only cares about getting your money and if he isn’t, look out! I have never spoken with such a rude (supposed to be professional) person. He even said to me well send in the script for 60 pills they will give you the 180. I mean the guy doesn’t even make sense or have logic of any sort. How is he doing surgery on our animals?!? Obviously I do not recommend them at all!!! Read Less

Techs are great and sweet, other veterinarians there are great as well. Owner and his son are just terrible. I see why so many people complain about their customer service. The owner himself told me he continually has a lot of new staff; maybe if you learned to work better with others you wouldn't have a continual staffing issue. I really hope the veterinarians currently there can find a better establishment to work for. I buy my dogs medications online and the owner likes to make it as hard as possible for you to do this, since he is losing your money. Most places just approve the purchase via phone or fax, but not here. They won't even mail the script in or mail it to you, you have to go in and pick it up (I live 30 min away). Then when I told them I ordered 180 pills, they wrote the script for 60 and put in my chart I couldn't get more until my dog had blood work done. Why does my dog need blood work? She was in less than two months ago, the great female veterinarian said my dog looked great! The meds in question are because my dog leaks urine, she has been on these meds for 5 years and will be on them for life, it's not a big deal at all and has nothing to do with blood work. But they want to get my money somewhere since they won't be getting it for her medication. I am not paying for frivolous and unnecessary testing for my dog or putting her through an unnecessary blood draw.  What ever happen to caring about animals? Looks like the owner only cares about getting your money and if he isn't, look out! I have never spoken with such a rude (supposed to be professional) person. He even said to me well send in the script for 60 pills they will give you the 180. I mean the guy doesn't even make sense or have logic of any sort. How is he doing surgery on our animals?!?Obviously I do not recommend them at all!!! Read Less

I have now had two of my animals, a dog and a cat, treated by these wonderful people in emergency situations. The reviews here do not reflect the care, kindness, or knowledge that has been shown each time I have been in. Last night, my elderly cat went into kidney failure and had to be euthanized. I was shown such compassion by the staff and emergency vet--my sweet girl crossed the rainbow bridge at ease with their help. Animals cost money. Emergencies are expensive. GIAH deserves applause for their handling of extremely difficult situations in a professional manner. Read Less

What people need to understand about emergency services is that they cost more because they're the only game in town at that point and they have a ton of overhead if they're to staff their practice 24/7/365. Yes, you're going to pay more, but if your pet is in crisis, what's your option? I had to bring my cat in on Dec 31 because my regular vet wouldn't be open until Jan 2. I was the only client while I was there (our visit lasted about an hour). We were treated with care, we got test results back during the visit, necessary medications and follow-up care advice. It cost a fortune-- but without it, my cat wouldn't have made it to Jan 2 without suffering severe internal organ injuries. Pets cost money, and sick pets cost more money. Thank your lucky stars that there *is* an emergency vet with advanced technology around to help in life or death matters. There was a front-office person, at least two techs, and at least one vet in the office on a day when I very well may have been their only client, and believe me, I'm more than happy to cover a fraction of their salaries for that shift. My cat is doing better thanks to their treatment, and although he still has to see his regular vet today, at least he's going in conscious with some energy instead of as a lethargic, malnourished, pained bundle of fur. Read Less

We have been going to Grand Island Small Animal Hospital for over 40 years. Even though we live in Hamburg, we make the trip because once you find a great Vet you do whatever is necessary to stay with him, especially when his fees are more than reasonable.Dr Harper is the most knowledgeable vet we have ever met. He has a way with both people and animals. He always takes the time to explain his diagnosis and lay out the treatment he believes is needed. Even better, he takes the time to LISTEN.His staff is pleasant and always helpful. It is obvious that they enjoy working with both animals & people. We have had dogs boarded here as well as groomed. In both cases we have been pleased with the results. In short, the care for both animals and people here is WAY above other animal hospitals. No matter how far away you are from here, it's worth the trip Read Less

Dr. Harper has always treated us and our dogs like family. He is an extremely skilled and experienced vet, and even puts us on a payment plan with expensive surgeries. I have heard that the other vet(s) are not nearly as forgiving with pricing, but I have only ever seen Dr. Harper. Read Less

My family had our first experience with Grand Island Small Animal Hospital last week.If there are more caring, dedicated and professional veterinarians and technicians, we haven't met them, and believe me we have a lot of experience.From the time we entered the facility, late on a Saturday afternoon, to the time we left with our cat, 4 days later, we were treated with the type of respect and professionalism I wish I could get from MY doctors.They took the time to explain every step of each procedure, discussing costs as we went.The entire ordeal wasn't cheap, but there were NO surprises. Nothing was done without our approval and a full understanding of the cost.This is our first experience with Grand Island Small Animal Hospital and we'll never use anyone else.We would also like to compliment Dr. Hannah Holmes for her expertise, professionalism and compassion. Thank you Grand Island Small Animal Hospital. Read Less

Friendliest staff!! From the phone call to set the appointment to paying the bill the staff was great. Unfortunately we received bad news about our dog (best friend). But they were so understanding and helpful. Will never take my animals anywhere else!!! Read Less

Brought my new puppy here for his annual checkup, and they have been nothing but great to us! The vet was very informative and open to my concerns about different medications. I'm always able to get him in there when I need to and not have to worry about waiting weeks on end or anything like that. I highly suggest this location if you live on Grand Island. Read Less

My Pom Maddie was treated for a cough here which was actually heart failure. She hasn't been to this office in over 3 years after their ridiculous treatment and new treatment plan. This office never once called about her or her treatment. She died in June 2016. Today I got a reminder for her rabies shot. But hey. Thanks for that reminder Read Less

If I could give them a 0 that I would do. Do you have a pet you love? Does your pet need medical help? I hope this story will help you 6/25/2016. I woke up in the morning only to discover that my Dog Onyx was having great difficulty to stand up and walk. It seemed like he didn€t have control of his legs, yet he was not complaining of pain. I decided to take him to the veterinary, but my veterinary did not work on Saturdays. A fast search online took me to the Grand Island Small Animal Hospital. When we left the house, Onyx was still walking, with great difficulty but still walking. While coming down the outside stairs, at the middle of the way I decided to pick him up and hold him in my arms, I took him to the car, opened the door and put him in. At this point he did not complained of pain; he let me hold him and was cooperative. At the hospital I requested emergency service, and after a wait and $95 pay we were conducted to a room, where a veterinary, the owner, Dr. Harper entered the room and inspected the dog. The dog was showing some pain already, but he mostly let the Dr. manipulate him. The Dr. said to me that it appeared that the dog had some problem in his neck area, that he was going to put together an estimate for the treatment of the dog. After a while I was presented the estimate that included two days in the hospital for observation, X-Rays and lab work. The cost for the diagnostic tools was $2,000. I really could not pay that amount for diagnostics only, but finally, we agreed on a testing procedure that was $922; it included not only the X-rays but lab work. They were really adamant about making the payment before anything was done. With the addition of the prescriptions, in total, I paid the Grand Island Vet Hospital $1.058.The major problem is that even after all that money, I did not get a diagnostic. They told me to take the dog to a veterinary radiologist or to Rochester to get an MRI, so Onyx remained €undiagnosed€. Were they serious? Did really they think on the dog well being or they really did think on money? Just consider this, The diagnostic tools they had were the same my veterinary at The Village vet used to diagnose Onyx with cancer in the bones and a tumor in the spine that could not be treated, that at that time I rejected a prescription for treating ticks, and another for the pancreas that would have added to the above price probably around $100.00 more, However, I had to ask for a medicine to help take care of the pain, and the veterinary gave me another one to be given alone with the pain medicine, their price took the total balance to more than $1,100. I asked for the results of the tests to take them to my veterinary, and they told me they would send them to her. I told the receptionist that my experience with them had been really bad, that they all said they loved the pets, but that was a lie because all they really cared was about the money, and they didn€t care at all for the animal. One of the directions for me after take Onyx home reads: €No running, jumping, or access to stairs€ Imagine that direction on a dog that is unable to stand or to walk. Is it not worst than a joke? At the end, the veterinary at the Village vet was sent only the lab results. I had to go back again to Grand Island to ask them to send the X-rays as well. After all that was the important test. Once received, my vet gave me unfortunately a fast and terminal report Onyx had cancer in the bones and a tumor in the spine. They, at Grand Island couldn't or didn't want to give a diagnosis despite that they had the same X-rays. Was that the reason they didn't send the X-rays when they sent the labs? Unfortunately this is not the whole story, but would I go back to them again? Oh! You may answer this question yourself; if you read the whole article it is very easy. Read Less

If I could give a TEN star rating, I would! Dr. Harper has been taking care of my pets for 25 years and has always provided excellent care. Just last week, my cat had emergency surgery - complete urinary tract blockage. I can't say enough ... not only about the top notch treatment Willy received, but also about the care I was given as his owner. I received daily phone updates from Dr. Harper himself, including one on Thanksgiving morning. I called the office myself many times and was treated with care and respect each time from the staff. Willy is now recuperating at home and I'm so thankful for Dr. Harper and his staff! Read Less

was able to get a next day appointment for my dog to be seen. they were very friendly and called me in fairly quickly, but then i waited FOREVER for the vet to come in. i would have preferred they left me in the comfortable and spacious waiting room for 30+ minutes rather than be stuck standing in the tiny little patient room... with my three small children, nonetheless! i will never get why places do that. just to uphold appearances? i dunno. but they do have a very cute little play room for the kids in the waiting area, semi-sectioned off, but open and visible to one of the spots where you can sit and peruse magazines while your kids play. cute toys too. the vet was kind and seemed pretty well educated. overall i'm satisfied. Read Less

Since this group is owned with other Veterinary Hospitals on the Blvd. I hope what I found out is not true about the cremations. I was wondering why it took two weeks to get my Dogs ashes and I wanted a private cremation. Now I don't know if I even have ny dog. I been so upset by what happened at their other office, and now this. I think I may call the news to do a full investigation. You took my dog away from me and now I get her back and it could be 20 other animals. Read Less

Worst Worst experience ever for my friend!! She paid for a private cremation & received a phone call from the doctor who said "'we cremated your grog with the "group" cremation, nothing you can do it about it now" it's one if the WORST vets in the Buffalo area!!! I would NEVER EVER recommend this place!!! Read Less

tonight was the first time I have been to this facility. Unfortunately my dog was very ill and had to be seen on an emergent basis. Although he had to be put to sleep, the entire staff was so kind and caring they helped me through a very difficult time. Thank you all. Read Less

Our dog Mary has been here for seperate surgeries on each of her knees and each time the staff has been very professional and friendly. Mary was given great care while visiting this hospital and we appreciate that very much. Dr. Kelver successfully performed the first surgery on Mary's right knee just over a year ago, and Dr. Harper just recently performed a successful surgery on her left knee. Our family applauds your staff for all you do. Once Mary recovers from this surgery she will be a happy dog once again chasing her toys around the house. Read Less

DO NOT bring your beloved pets to this disgrace of a vet. They will dodge your calls for three weeks until they coldly tell you after you spent $600 they just threw the remains out with a couple of strays. Ooops, then hang up. Read Less

I have been a long time customer of the Grand Island Small Animal Hospital and for the most part been very happy. I was slightly put off when my beloved fist four legged family member unexpected had to be put down and the only concerns the receptionist at the time had as my dog was dying was "by what means I was going to pay". She was ultimately taken care of and I moved on. I now have another dog who had a skin condition that couldn't be diagnosed or taken care of after spending alot of money with several local veterinarians, Dr. Kelver quickly diagnosed the problem and identified a remedy (5 stars for Dr. K) who prescribed a rx drug which is only available through Vets. Dr. Kelver has a genuine love of animals that is palpable but I am very disappointed int he practice owner Dr. Harper who had a new doctor return a call I made to him regarding the outrageous price of $168.00 for 60 pills of this needed drug. He is not however the greediest vet locally within a ten mile range, I received prices ranging from $118.00 - $705 for 60 tables of this drug locally; a drug that is sold to veterinarians at every dosage level for "one flat" reasonable price for My life has been about helping the hopeless and vulnerable and exposing wronging when I see it or it is brought to my attention. Dr. Harper should understand that not all of his patients are from the affluent suburbs. Stay tuned as a result of Dr. Harper's indifference to my call I have engaged my friends in local and national press as I think I can reasonably assume that this is one of several drugs that vets can use to take financial advantage of. Dr. Kelver is phenomenal and I am so grateful to her for finding a solution to my pets condition, but the main focus appears to be financially motivated as such the 3 star rating Read Less

Grand Island Animal Hospital is awesome! We have taken 4 of our dogs here. When we had to say good-bye to one of our dogs Dr. Kelver and the rest of the staff were so kind and compassionate. They have been amazing with our Cane Corso puppies as well....and they can be quite the handful. We recommend them to everyone. Read Less

I boarded my dog there for a long weekend. To start, I was told he needed a checkup by their vet, despite the fact I produced all his records including his yearly check up at the Animal Kingdom not 6 months earlier. Then, when picking him up, I was tried to be upsold a $540 tooth cleaning even before I saw him! And told that if I don't it in the next week the price goes up $100! Then when he came out, finally, he had a cut on his nose. Likely from sniffing or trying to escape the crate. Not their fault, but they could have at least told me. I know their vets are very good, but being upsold so much is quite off putting.Read Less

we have been using this vet for the past 2 years because they are convenient. the service and diagnosis for various issues have been good and that is as far as it goes. As noted in several reviews they are in it for the money and find multiple ways to pad and inflate the bill from reasonable to outrageous. They take the simplest issue and steadily layer one thing or another so the bill grows and grows and grows! Needless to say we are looking for a new Vet any recommendations welcomed. Read Less

I have been taking my pets here after an emergency visit was needed on Christmas eve several years ago.  I have been completely satisfied with Grand Island Small Animal Hospital since that time, and have recommended this practice to others who have also brought their pets here.  They too have been pleased with the entire experience.  Independently, a friend also brings her cats here long before I found the place is pleased with this animal care facility as well.I think I have met all the veterinarians here at one point or another, and never had an issue whatsoever.  The principal Veterinarian, the elder Doctor Harper, is like Doctor Doolittle from the stories . . . he has a great bedside manner with pets, is pleasant, easy to deal with, and straightforward.  Additionally, the younger Doctor Harper and Dr. Nicole Kelver have been important in the proper care of my pets.  Both of these two younger veterinarians identified some real issues that a previous veterinarian may have been misdiagnosed or went unnoticed.And in addition to being a trusted animal clinic, it is open all the time and they have my pets' medical records on file in the event of an emergency.  It's a little farther, but the extra five minutes or so on the highway are worth it.What I particularly like is that I don't feel lectured to by the vets here, that it is a collaborative effort to keep my pets healthy, and for about ten years I have trusted their advice and judgement with regard to keeping my pets healthy.Many thanks to all your efforts. Read Less

My family has been coming to this practice for years with our cats, dogs, and even our hamster at one point. Always friendly staff and you can tell everybody cares so much. Having to leave my dog Coco overnight for x-rays in the morning was really hard, but I knew she was in good hands. Thank you all for all that you do! Read Less

I want to thank everyone at the Grand Island Small Animal hospital for their compassion and empathy they showed my family yesterday. Ein was a wonderful dog bad it was the hardest decision we have ever made to put him down. But Dr. Williams was so sensitive and gave us all the facts and all the time we needed. In the end, Ein was peaceful and in no pain. We will carry him in our hearts forever. Thank you for walking us through. The Pici family Read Less

Thank you to Dr.Paul Harper, Bobbi and the rest of the staff at Grand Island Small Animal Hospital for making one of the most difficult decisions in our life a little bit easier. Dr. Harper was extremely compassionate, sympathetic and professional. He got down on the floor to examine our dog as he was in too much discomfort to stand. He didn't pressure us to make any decision,gave us the facts and all options. When we weighed our options and looked at the quality of life our dog would have a day from now,week from now month from now we didn't want him to be in pain anymore. The entire staff there did an outstanding job of letting us know what would happen,costs, options and gave us the time to say good bye to our member of our family, they were so nice, caring and sympathetic. They brought out a blanket so Lucky could rest on that instead of the floor. In the end as much as it hurt us to say good bye Lucky he went peacefully. Thank you for the paw print and making our last moments with Lucky as good as they could be.Read Less

So my kitten fell off my balcony last night, 3 stories. Took him here as it was only place open that was close. He needed a leg x-ray to make sure it wasn't broken. Ok I get it and have no problem with that as the x-ray would have been roughly $100. Yet for some reason there wanted to do a million other things Maki g the bill almost $800 just to tell us if his leg was broken before they could tell us how much more it would cost to fix him. When we declined, as he will be going to his real vet this morning, they where not so pleasant. Explain to me why the cat needs a catheter, iv drip, pain meds, anesthesia, and a over night stay just to get a leg x-ray. Never again will I bring one of my pets here Read Less

We took our toy poodle here for a couple of years to get his shots. I felt like the vet was condescending and rude at times. The kicker is that we moved about 6 months ago and called for our dogs records and they have absolutely no record of him. How do you completely lose a chart? I am very disappointed. Luckily I kept most of the records myself, however this will end up costing me money in getting some shots redone.Read Less

the worst ever!!Last week our standard poodle took a nip at our 8 week old kitten we rushed to the nearest place at 11pm. at first they were great but their billing for emergency care is horrible they looked at the cat and brought in an estimate of 950.00 we allowed the dr. to take 2 xrays for a cost of 208.00 plus the 95.00 emergecy visit. they brought back xrays and told us that the kitten had broken ribs and possibly a punctured lung. sadly we declined their services due to the outrageous cost. we took kitten home and by morning was doing better. took to regular vet and she was not concerend at all, had to wait for four day to have them forward xrays and when the reg vet looked at them he said nothing was wrong at all. would reccomend not ever going here as they are reallly out to rob you!!!! Read Less

I am shocked by this review. I have been a client of Dr. Harper's for years and years, to when.he first started with Dr. May. Agreed that the front end is all new, which doesn't appeal to me, but your comments about Shannon (the office manager) are disturbing. I've seen many managers come and go, but there has not been one that I like nearly as much as Shannon. Her laugh is loud, but very contagious. She knows how to make conversation with clients, and she gets to know them, which is very genuine to me. She sends my wife and I anniversary cards every year, as well as birthday cards and Christmas from herself. I don't know what you call genuine, but I don't know how she would be anything but that. Secondly, the staff is new, which again doesn't appeal to me. She probably wasn't pushing you off onto the new girl, she was probably making her do it so she learned how. That's how they train. I feel sorry that this review is so negative about Shannon. She has been there for years, and I always know to call her if I want something done, and she will get it done. She was a complete asset to Dr. Harper's hospital. If the front end/office manager is all that you're worried about, then clearly you don't care that much about your pets! Read Less

I am a frequent flyer at grand island and I love dr. Kelver. But I absolutely hate dealing with the people upfront. I am in for meds every other week, nail trims once a month, shots and yearly with all three of my pets. I am most unhappy with the office manager. She's always so loud and seems fake with all the clients. She has never seemed genuine with any of us. And my most recent time I felt like she just shoved me off on one of the new girls who had no idea what she was doing, bless her soul, and yet she was so much nicer and kind to me. I can't recall her name but she had blonde hair. She was not able to take are of me by herself and this isn't the first time this has happened. It seems that every time I go in there there are new faces, which I don't mind. But they don't seem to know what they're doing. I love my vet, along with a few of the handlers although I can't recall any of their names, and they're the only reasons I am staying with this vet. Read Less

I have had to use their emergency services three times as of this date. Last time was the most urgent – I took my dog in when he couldn't breathe and they treated him immediately. His diagnosis was life threatening thus I was very sad. They took their time explaining to me his condition and let me come see him (though I feel they made an exception for me) in his oxygen cage. I was told he would have to stay several days and though it was very expensive (my only complaint) I felt it was the best place for him to be. They called the next morning to update me on his condition and told me he was responding much better than they predicted. He could come home that evening! I was thrilled. He is now on week 2 of his recovery at home and they have called me several times to check on him. I did have to take him in last night to have his former catheter site looked at as he was licking it raw. They treated it and was out if there quickly with no fee. I think that type of service is rare today. I highly recommend this clinic to anyone that wants the best for their pet in an emergency. Read Less

phillip:there is no caller ID..you are complaining about the wrong hospital. I have brought pets here for 20+ years, the staff and doctors have always been excellent, what a shame that these reviews all come down to the almighty buck. some people dont deserve to have pets. Its not a right, its a privledge, and when they get sick...it costs you money...dont blame the state of your finances on the caring people that have saved 2 of my pets at a very critical time, they are the best! Read Less

The staff and doctors at this hospital are some of the most loyal and heartfelt people that I've had the pleasure of not only going to and working along side of. They have always treated my dog with so much love that its an actually treat to take her to the vet. Its understandable that some people can have bad experiences at every place, but I can truthfully say that sometimes it is a misunderstanding and sometimes it can be the situation. For the gentleman that was upset with his pet with a possible urinary tract infection- I personally worked along this case with Dr. Kelver and she was extremely upset that you were unsatisfied with the visit- explaining that an exam was completed and offered to bring your pet in that day or at a week recheck that you declined. I know her personally and she cares so much for the animals and actually comes from poor background so I very much doubt you were a "car payment". Also you said yourself she talked to you in the room- can we go to the doctors office and not be charged an appointment fee? I hope that you do find a vet that is more to your liking, but you will not find one that more compassionate as those at grand island small animal hospital! Read Less

The staff and doctors at this hospital are some of the most loyal and heartfelt people that I've had the pleasure of not only going to and working along side of. They have always treated my dog with so much love that its an actually treat to take her to the vet. Its understandable that some people can have bad experiences at every place, but I can truthfully say that sometimes it is a misunderstanding and sometimes it can be the situation. For the gentleman that was upset with his pet with a possible urinary tract infection- I personally worked along this case with Dr. Kelver and she was extremely upset that you were unsatisfied with the visit- explaining that an exam was completed and offered to bring your pet in that day or at a week recheck that you declined. I know her personally and she cares so much for the animals and actually comes from poor background so I very much doubt you were a "car payment". Also you said yourself she talked to you in the room- can we go to the doctors office and not be charged an appointment fee? I hope that you do find a vet that is more to your liking, but you will not find one that more compassionate as those at grand island small animal hospital! Read Less

Just Awful..... Culture of DeceitOn October 26th 2012 I reluctantly went back to Grand Island Small Animal after trying to get an appointment at another vet I was referred to, boy were my instincts right about this place from 6 months ago which my first and only other visit when I first got my 1 yr. old male Vizsla. The reason for me going back was I suspected he had a Urinary infection based on some behaviors that were out of the ordinary over the last week or two. After getting into the waiting room with Doctor Nicole Kelver she talked to us for few moments and then explained what she was gonna do to check him out for the infection, durring this time she checked his heart for approx. 15 seconds, That was the extent of my $47.00 physical Exam... I didn't think much of it at the time (but wait) they gave him 2 shots and clipped his nails and said they were able to get some urine for the Urinalysis. They said call back in a few hrs. to get results, we left after the Vet Tech released us no Doctor Kelver in sight, paid the bill and left. Only after getting home did I see I was charged for a Physical.... I was pretty upset that they just throw $50.00 in as a line item for no service performed, not to mention my poor dog was there for a suspected infection she never even took his Temp, much less any other part of a average dog physical exam. Well I called back to get his results and they hadn't even looked at it yet. Thats when I was told if I don't hear back from them by 4pm. call back tommorrow at 10am.. I was Pissed... They gave me antibiotics without even knowing if he had a problem never did any baseline exam to conclude anything was wrong with him, just took my word for it and started the money grab... Called back at 10am and still the receptionist knew nothing about it and told me to give her my number. At that time I told her I needed to speak to Dr. Kelver and she said she would let her know... I told my wife and brother I honestly believe if I didn't call them back they never would have called us. I had to wonder at that point did they even did the test.?? Finally over a Day later Dr. Kelver calls me back with the results or at leaste a story of results. I let her talk then called her out on the Physical he never got... WELL was she suprised.... She then started damage control saying she was doing it while we were talking and that she didnt really do a formal exam and felt bad. This is the best though... She said she didn't examine him to well cause she didn't want to stress my pet... He couldn't be further from a stressed animal you can do anything to this dog and he would be fine... What a crock of CRAP... I asked for my account to be credited back for the exam she did not perform and she so utterly without shame or professional standards she continued her nonsense talk and offered me a free exam in a week, are you kidding me take my dog back to this DEN OF THIEVES, THIS PET MEAT MARKET, are you kidding me... I just called you out as a Liar and a Thief to your face have you know SHAME Dr. Kelver..??This Place is a Joke and gives the rest of the profession a terrible reputation.. The staff thier was friendly and considerate. I believe in my humble opinion its a culture that has been in place for a long time and just a business model that the Vets there are taught... Do not go to this place... Your pet is a means to an end in the eyes of folks like Dr. Kelvar. I'm guessing my dog was a car payment to her or something. Well as you can tell I'm really disapointed, I can't stay in my neighborhood for pet care thanks to the lack of professionalism and integrity of the Vet I was given.... Read Less