The best vets and staff ever - I can't say enough good things about them. Although my poor darling cat didn't make it, I'm so glad he could spend his last night in the amazing care of the doctors and staff of Hamilton Animal Hospital. His initial emergency had happened a week before, and we had brought him first to a different animal hospital, Beatty in Stoney Creek. But our experience there was so horrid that when our kitty needed emergency care a second time, we knew we had to find a different option. I'm so very glad we found this place instead. The staff were so kind and thoughtful from the very beginning - even asking over the phone if our cat is easily scared in strange places (he is). When we arrived, the receptionist so lovingly scooped him up from our van and spoke so gently to him. The doctors were amazing. It brings tears to my eyes to think of how kind everyone was. Even though the situation was very serious, and they didn't hide that from us, putting our cat down was a last resort. They did everything they could to save our darling. They put him under a heat lamp to keep him warm which helped him feel better right away after he arrived, and they gave him better pain meds than what the previous vet had given him. They were also so nice to us - the doctor told us she could tell that we had taken good care of our cat. They called us whenever they had any updates to share, and explained everything so clearly, and gave us lots of options. They kept him overnight with three people constantly watching over him. They did their very best, and when there was nothing else that could be done, they were so sympathetic and compassionate to us - they understood that we were so sad to lose our darling. Afterward, they gave us a little Christmas ornament (this happened right before Christmas), and they also sent us a sympathy card in the mail. The doctor wrote such a kind note, reassuring us (as she already had before) that we were good pet owners and that nothing was our fault - that we did everything we could. Read Less

Best in class care. The people at Hamilton Animal Hospital are always on their game... courteous, attentive and helpful. And those are just the receptionists. The two veterinarians that have taken care of my pets are fantastic! They do not rush you, and they take the time to answer all your questions. I'm told that this is not the least expensive hospital, but it's a great example of getting what you pay for. Read Less