After going to this vet for over 2 years and spending over $1,000 with them, I am now being harassed over the phone regarding "non-payment" of my bill. Â I took my dog to the vet this past Friday for h... Read More
After going to this vet for over 2 years and spending over $1,000 with them, I am now being harassed over the phone regarding "non-payment" of my bill. Â I took my dog to the vet this past Friday for his vaccinations. Â After checking out and swiping my card the woman at the front desk tells me that charge did not go through and that she would need to swipe my card again. Â I hand her the card and she swipes it again, I sign for the transaction and leave. Â On my way to my car, I notice an alert on my phone indicating that I was charged $200.01 twice for the bill. Â I walk back into the office and let her know what happened, she apologizes and checks the system on her end to see if she sees both charges, she then voids one charge. Â I then call American Express on speaker phone in front of her, so she can hear it, to confirm that the card was indeed charges twice. Â They confirmed both charges and said that they would note the account so that only one charge would post. Â I let the woman at the vet know that I would also be monitoring my account and if both charges fell off I would contact them to make payment. Â I even put in daily alerts on my phone to remind myself to check it. Â Now, on Tuesday, the second business day since the charge I have already been called 4 times. Â The first 3 calls I let them know that I was still seeing both charges on my end and that I would call them to pay the bill if neither of the charges ended up going through. Â Today I was called again and during this conversation the woman on the other end put 100% of the blame for the unpaid bill on me. Â She proceeded to tell me that their administrator does not like unpaid bills and that they harass the front desk staff to obtain payment and in turn the front desk staff harasses me. Â She literally said this!! Â This is not okay. Â I have ZERO history of not paying and THIS WAS NOT A FAULT OF MINE! Â They refuse to own their mistake... they should have NEVER swiped the card twice. Â While I can understand that their policy is typically not to have open balances, this was not a typical situation, not to mention this was not by fault of the client, but their fault in the first place. Â Instead of them being patient with a loyal client I am being harassed and I do not appreciate it. Â I let the woman know that I had no intention of not paying, in fact, I PAID TWICE so if she could not call me for a couple of days so that thing could clear themselves up that would be great. Â I do not control how American express allocates their charges, they needed to own their mistake and they didn't. Â They just lost a loyal customer. Â Be very weary of businesses that do not appreciate client loyalty and will do whatever they have to squeeze a buck out of you. Â And for those from Animal Medical Hospital who are reading this, I reiterate that I have no plans of not paying the bill, but as of now I have $400.02 of pending charges from you. Â When those charges fall off the account I will contact you to make payment. Â I bet you'd rather that I add another $200.01 charge for a total of $600.03 for 4 vaccinations, but I am not doing that. Â Have some patience, you were WRONG! Read Less