DO NOT GO HERE. There is no compassion for your pet. You will be paying an arm and leg for things that are not necessary. I only wish I saw these reviews before I gave them thousands of dollars.  I was charged for a 1 day hospital stay when my dog was there for 45 minutes. I found the vet to only care about getting a lot of money from me. I wish there was an option to give zero stars. Read Less

Don't go here. Despite the vet being very experienced, she is WAY too expensive. Vaccines for life seemed like a scam in the end; especially since the vet bills didn't go down. I feel like I was robbed. Read Less

I only gave this one star because it wouldn't let me post with zero. I've been taking my dog to this Vet since I got him February of 2018. All of which are what I personally experienced and hope my review helps steer people away from this rude Doctor and her over priced services. Since I was a first time pet owner I thought the high prices for the appointments and medications were normal and tried not to take Dr. Brownstein's condescending tones personally. She was in a position to know more than I did and took the information as educational. Like others Dr. Brownstein made it seem like the dog food she was selling was exceptionally healthy for my dog. After trying it out for a week my dog was sick and we had to work with Petco vets to figure out what food was best for him. She does follow through with the vaccines and medication your pet will need. Be prepared to pay an arm and a leg for it. Dr. Brownstein does lack any ounce of a bedside manner and on the last visit has made it very clear to me she does not care if she looses a client over her attitude. I can only imagine how she treats our pets behind closed doors when the caretakers are not around. Please know there are other vets that charge significantly lower for services. I was given a quote $700 for neutering my dog and another vet hospital charged me $135 for the surgery, medication, and cone. Word of advice to anyone seeking a veterinarian for their loving pet, do your research and search elsewhere. Your wallet and your sanity will thank you for it. Read Less

Unfortunately a poor experience here. I signed up for the $99 core vaccination+ plan but upon my first first visit had a $400+ bill. When I checked the prices at other vets for similar services this vet was higher- ie Brevecto $74.00 here- $54.00 on line or at other vets. It was not just about the expense, the experience was much more abrupt than other vets I've used, the rabies certificate was not signed, the dog was taken out of the room for basic services -ie shots, I was prescribed a product for my 5 month old dog that the manufacturer recommended for 6 months or older, questions were abruptly addressed. Clearly this was not a fit for me or the vet and we terminated our relationship. She did refund part of the unused part of the $99.00 paid for the Healthy pet plan.I've had lots of experiences with vets where the relationship was more collaborative, educational and open. I was very disappointed in this experience. Read Less

I came here because the Free Shots for Life program seemed like such a great deal. I really wish I had researched and read these reviews first. Dr. Brownstein has a terrible "bedside manner" .. she doesn't even seem to like animals. I am in the hospitality business, so I expect to be cheerfully greeted and to have my pet also acknowledged ~ say Hello to my dog and give him/her an ear scratch ! She basically gave my dogs a quick once over, very clinically, tried to push extras (the food she sells, the brand of flea meds she sells, unneeded bloodwork, etc) and was just rude in general. I will say that her young staff seemed very nice and I feel sorry for them , having to be around her negative energy. Even though I already paid for the Free Shots for Life program, I'm going to take it as a loss, and find a kinder, more compassionate vet. Read Less

A little hesitant. I feel like I'm locked in because of free shots for life program but I'm on the edge of switching. I get that the vet industry doesn't make a lot, but when you keep on pushing products and things on people it doesn't want to make them go back to you. They are going to the vet to make sure their fur baby is healthy. When I first got my cat she told me grain free is the way to go only. When I first got my cat she had worms, things happen. Then I brought her back for a check-up, and they kept on pushing their flea product. I bought the product and my cat ended up licking it and I had to give her a bath. When I brought her in for her yearly she is telling me no more grain free products. And I told Dr. Brownstein that she recommended them to me for my cat and she goes I'd never do that. There is always some sort of miss communication, each time I call. There is no compassion with each time that I have visited from Dr. Brownstein, I feel bad for saying this because I'm a sucker for older people. Some of the techs are nice, but its hit or miss. Sometimes when I've called I've had some people with a poo poo attitude. I called because I paid for bloodwork on my cat a month and a half ago, they never called me back. I'm ready at this point to change vets. Read Less

A little hesitant. I feel like I'm locked in because of free shots for life program but I'm on the edge of switching. I get that the vet industry doesn't make a lot, but when you keep on pushing products and things on people it doesn't want to make them go back to you. They are going to the vet to make sure their fur baby is healthy. When I first got my cat she told me grain free is the way to go only. When I first got my cat she had worms, things happen. Then I brought her back for a check-up, and they kept on pushing their flea product. I bought the product and my cat ended up licking it and I had to give her a bath. When I brought her in for her yearly she is telling me no more grain free products. And I told Dr. Brownstein that she recommended them to me for my cat and she goes I'd never do that. There is always some sort of miss communication, each time I call. There is no compassion with each time that I have visited from Dr. Brownstein, I feel bad for saying this because I'm a sucker for older people. Some of the techs are nice, but its hit or miss. Sometimes when I've called I've had some people with a poo poo attitude. I called because I paid for bloodwork on my cat a month and a half ago, they never called me back. I'm ready at this point to change vets. Read Less

The vet tech Marie is the only reason they get a star. She is sweet and compassionate...the only shining star in this office. In regards to Dr Brownstein, she lacks bedside manner, patience, and empathy. Every other time we were there, she would push the pet food she sells in the office even though it had previously made my pet very ill (diarrhea). I signed up for free vaccines for life but would still get charged for the ones in this program..had to remind them every time. We went there for 5 yrs and they still thought my female pet was a boy!  Rochester is saturated with veterinarians...interview them like you would if you were searching for a pediatrician for your child. Advocate for your pet, be their voice. Read Less

This was the first vet I took my new dog too. He was a rescue and wasn't in the best condition when we got him. He had some hot spots, kennel cough, and fleas. The vet told us we shouldn't have adopted him and that we should bring him back and get a new dog... the point of a rescue dog is to take care of them and get them back to health. We went here a few times and every time I felt like she was looking to get us to buy something or get some treatment he didn't need done. I will say that the assistants were very nice and sweet with my dog. The vet on the other hand was very rough and just not friendly. Read Less

Our cat has severe anxiety and is very aggressive when he's not at home. Doctor brownstein's staff arranged a house call to visit him to make it easier for both of us. It was so easy, i don't know why we never thought of it before. The henrietta animal hospital's staff were courteous and compassionate in my home. Now we don't do hospital visits anymore, only house calls. I highly recommend this hospital as the staff are very caring, even towards aggressive animals. Honestly, they're the only clinic I trust to take care of my cat who is like my child. Read Less

We had no money at all and the henrietta animal hospital worked with us to figure out the best plan for our dog Emily. An hour or so later we were approved for care credit and we were able to do everything necessary for our baby. The staff here are very patient and they treat my dog like we do. AKA they adore our Emily just like everyone else. This hospital cares and it shows the minute we walk through the door literally every time. I can't believe how much Emily actually LIKES coming here. Read Less

We took our beagle here after being incredibly dissatisfied with Suburban down the road. Suburban was unable to diagnose what had been going wrong with her for months. Finally we got so frustrated we went down the road to Doctor Brownstein's practice. Within a week we had a successful diagnosis and our beagle was acting like a puppy again. Just goes to show that independently owned businesses are better. You earned a lifetime customer doc! Read Less

I can't believe some of the reviews that I'm reading on here. Doctor Brownstein has taken care of my family's animals for decades now since she bought the practice. Every time we have a medical issue she goes the extra mile to make sure our furry family is healthy. Just shows how much ignorance there are with people and owning animals.... Thank you doctor b and staff for the compassion you've shown our family over the years,. Read Less

We recently had to visit the Henrietta Animal Hospital because we were traveling through New York from Canada with our terrier. She got rapidly sick on the road and had to be seen. Nobody else would see her because they had no availability. When we called The Henrietta Animal Hospital they were booked but took the time to understand the situation and found a slot for us. The minute we walked in the atmosphere was warm and welcoming. We could tell it was much better than our animal hospital in Canada. Much more personal. I just want to thank Doctor Brownstein for the unparalleled compassion we received for our little girl. Please come to Canada and open up a practice!! Read Less

We recently lost our 5y/o healthy Yorkie during a routine dental cleaning at HAH, which was recommended by Dr.Brownstein. We were clients there since we brought home our sweet tiny Yorkie. A cleaning had been done on her 2yrs ago w/o complications so we trusted that the outcome would be the same, knowing that there are risks anytime sedation/anesthesia is used. The loss of our dog was devastating...but how my husband and I were treated after is the reason I am writing this review. Clearly, any pet owner would question how this could happen. We were told all pre-op tests came back normal. There were no pre-existing medical issues besides allergies to fish. I work in the medical field with several doctors...if something adverse happens to a patient, we examine all avenues and retrace the steps to ensure this nevers happens again. This was not the case here. When WE (not the vet) brought up a necropsy (animal autopsy), the mood in the room changed. Dr.Brownstein abruptly and quite rudely said that she was no longer going to talk to us b/c she felt we were going to sue her malpractice insurance and left the room, never to return. Not once did we mention malpractice insurance, let alone it be a thought in our heads. We figured she would want answers just as much as we did so this doesn’t happen to the next patient. All of this transpired while we were sitting in the Op Room with our deceased pup, grieving over her loss. She then sent in her Vet Tech Marie to deal with us...which should not have been her responsibility! As many other reviewers have stated, Dr Brownsteins bedside manner is lacking to say the least. We refused to pay the bill but were responsible for the cremation. Which, out of courtesy, you’d think the practice would have covered. Please take this into consideration when looking for a vet and always trust your gut!! Your pet is depending on you to keep them safe. Read Less

We have been taking our dog, Lilly, to Dr. Brownstein since we adopted her three years ago and we could not be happier with the attention, care, concern, and expertise we have received. The entire staff is welcoming and attentive. We truly feel that they love Lilly as much as we do. In fact, when Lilly had a poisoning incident Dr. Brownstein and Chloe regularly checked on her and devoted extra time and energy to making sure she made it through. We could not be happier with our experience at Henrietta Animal Hospital. Read Less

Recently our 4 y/o pupper had a moderate to severe allergic reaction in the middle of the night. Having never been in this situation before, we debated taking her to the 24/7 emergency vet. We called Dr. Brownstein on the emergency number, she answered at 1:30 a.m. She gave us sound advice to give antihistamines and to monitor her the rest of the night to make sure her breathing wasn't affected. I have no question if something went horribly wrong she would have met us in the middle of the night. We even recently moved to Canandaigua and decided to stick with Dr. Brownstein; I'm glad we did. Read Less

Dog and cats, I have or have had them and we always go to see Dr Michelle at Henrietta Animal Hospital. It's so wonderful to always see the same doctor, who has gotten to know our current pack of cats so very well. Questions answered promptly and always a smile from Michelle and her staff. Thank you so much from Bob, Ezra, Tunaman, Burt and Homie and the 2 you haven't met yet, Tom and Phyllis. Read Less

One star for front desk staff and for appointments in short notice. Otherwise, let's get to the point this place rakes you over the coals and robs you on your animals well being. Similar to posts above and below all they care about is MONEY. We received a half a grand bill for symptoms of diarrhea. Instead of just testing our dogs fecal matter right away we were insisted to do blood work and other procedures while the fecal test was said to take 3 days to get results. The test came back saying our dog had worms. This would have been done on the spot at our regular vet and would have been 1/4 of the price. Read Less

We adopted two cats from this veterinarian. She puts the animals needs ahead of profit unlike 99% of the vets in this town. We love doctor brownstein and so do our cats. I've never seen a cat so excited to go to the veterinarians. Read Less

Best vet we've ever had. Don't know how else to put it but all the other vets in town don't seem to care. The minute doctor brownstein sees my cats she lights up. I wouldn't trust anyone else with them. She's shown time and time again that she cares about my animals more than any other provider. Read Less

The staff responded to an emergency I had with my cat. I was scared it was going to cost me a fortune but they worked with me to find a cost that would help both my wallet and my cat. Dr. B worked with me for almost an hour to figure out the best path, and in the end, my cat left the hospital healthy and strong. Henrietta animal hospital is a 10/10 for me, thanks Dr. B! Read Less

These people really care about my two beagle mixes. They're kind and courteous the minute you walk through the door. I've trusted them to take care of my two beagles for three years now and I've never had anything less than 100% satisfaction with Dr. Brownstein. She truly cares. Read Less

Was here in June of 2013 and had the worst experience of any vet I've ever had. We brought our dog in as she had been bitten by 2 ticks the day after we treated her with advantix +. We were concerned about lymes disease and took her in for this. Dr brownstein said the advantix was no good and treated her again with something else (even though we said we literally just gave it to her). I believe she also gave her a lyme disease vaccination. The charges came to over $200. After this point, our dog got very sick and lethargic and would not eat or drink any water. I was literally having to melt ice cubes in my hand to get her to lick the water to drink. She also started bleeding form her rectum. We rushed her back again at which point dr brownstein gave her a subcutaneous injection of saline solution to hydrate her. She also tested her for worms. being very concerned I also tried to read up on her symptoms online. When we brought her in I mentioned this, at which point dr brownstein got very angry and defensive quoting her book of medicine and degree from the 70's, and nothing I could have read on the internet would be true. I wasn't even trying to tell her how to do her job, I actually just asked her a question and she asked where i heard that. Telling her I read it online set her off. They told us we could take our dog home and they would call us with the results of the worm test (as they had to send it out) and we should monitor her and bring her back the next day. She then asked what we were going to do, and when we told dr borwnstein we might drive 2 hours home to see our family vet (my mom was co-director at an animal shelter), she changed her story. She told us that our dog wouldn't make it the 2 hour drive home and they needed to keep her overnight to monitor her which would cost $500. This was as we were getting ready to leave and they told us she was fine to go home. This naturally upset my girlfriend who the vet made cry, all because she heard her opportunity of more profit going to a different vet. After the clearly blatant lies for profit, I decided we would be leaving, at which point they charged us another $400 for that day. Admittedly our dog was better after the fluids slightly, but we still drove the 2 hours home to see our local vet. We got a call from henrietta animal hospital who told us that the test for worms came back negative. We went to our local trusted vet, who told us that dr brownstein overdosed our dog on flea and tick medicine and we needed to bathe her immediately. He also tested her for worms, which he did on the spot (said there should be no need to send results out), and confirmed she did in fact have worms. He also gave her an additional subcutaneous shot of fluids as she was again slightly dehydrated, worm treatment, and the visit which only cost us just over $100. I would not recommend anyone bring their pets to this vet. As others have said, they are out for profit, and are short to temper when anyone questions the all knowing dr brownstein. Our local vet said adding the additional flea/tick treatment was basically poisoning our dog. Please look elsewhere. Read Less

The staff here is friendly, professional, and the hospital itself is very clean. You can tell that they really care and only want the best for you and your pets. Thank you for taking such good care of my dogs! I wouldn't trust anyone else with them. I will always come back here, and would highly recommend them to everyone. Read Less

Very friendly, polite, animal-loving staff. We didn't know why my dog kept throwing up and not eating so we brought her to Henrietta. Long story short, we found out that my dog had kidney disease and the vet explained a new diet that immediately got her eating again! She did explain that my dog, because of the disease, only had at most 2 years left. It's been one year since then and every time my dog stops eating, the people at Henrietta have a solution that works. Great place! Read Less

Perfect. Send my dog to their hospital for a tumor removal and in a few days, he was able to walk again with no issues. He is wonderful, healthy and moving around as usual. I'm glad the service was done in a reasonable time and is now my primary care for my dog visits. Read Less

This vet has no compassion for animals at all.  Only thing they are interested in is spending your money.  Always telling you they need unnecessary tests, x-rays etc.  After spending thousands of dollars here we were going to have our dogs teeth cleaned and they demanded payment upfront, really!! All of their fee's are higher than other vets and if you don't do all tests that she says you need then you get "want your dog to die!", very unprofessional!!  And her son could care less about your animal, has zero personality and  also has no compassion too,  This office is all about making money, period!P.S.  Now she will be posting an aggressive response to my post. Read Less

I chose my 2 start rating for the techs and employees that were wonderful to work with and take pride in what they do.  Dr Brownstein on the other hand needs some work.  She recieved our dog after he was hit by a car.  Boomer was diagnosed incorrectly in numerous ways.  She told us his neck was broken, which was not the case.  He actually has no broken bones whatsoever.  She had his age wrong by 8 years.  We knew he was 4, not 12 and have the documentation to prove it.  She diagnosed him with anal tumors, which he does not have and recommended euthanizasion.  She was not only rude, but less than sympathetic and more interested in receiving money for the blood work she allegedly completed prior to releasing him for treatment at the Veterinary Specialists.Boomer ended up having a head trauma case with swelling.  He has since been treated and released within 9 days of being admitted.  He is living life happily like our other two dogs and will recieve any future treatment at Companion Animal Hospital, our preferred Vet.  I do not see this as a good environment to take animals that are ill. Read Less

Henrietta Animal Hospital provides the best up to date comprehensive and skilled care for my pet in a caring atmosphere under the supervision of Dr. Michele Bronstein. One to one attention is always provided. The staff are energetic and a spectacular team...always willing to go the extra mile to answer any questions. Thank you for providing such great services to my pet, and for being a part of the community.Read Less

I've been bringing my lab there for 8 years since she was a puppy. Dr. Brownstein and staff are all very knowledgeable and friendly. The business hours are great and they are really accommodating. I definitely recommend Henrietta Animal Hospital! Read Less

Was excited to try going to the Henrietta Animal Hospital after seeing their new sign about free vaccines. The doctor was great with my dog in the appointment, and the rest of the staff I spoke to seemed very friendly and helpful too!Read Less

I have to disclose that I knew Dr. Brownstein when we were elementary school students, and my father took his dog to her years ago as well. On the other hand, my father (almost 93 now) is one of the toughest, most critical people in Rochester so I figured she had to be a great vet. We have not been disappointed! Dr. Brownstein is extraordinarily compassionate and very restrained in suggesting intrusive treatments. Our little rescue mutt has a tumor in her eye. We took her to three or four different vets when we lived in Manhattan and all but one (Dr. Tanya Goldberg, Eastside Veterinary -- the only vet we would go to in NYC ) wanted to put Pepper under and clean her teeth and take biopsies and start invasive treatment. Dr. Brownstein took a photo of Pepper's eye, consulted with a colleague, and concluded that treating Pepper's tumor would destroy her quality of life and said what she would do if it were her dog (the magic words in my mind). Pepper is thriving, (except for a recent accident jumping down from a seat). Dr. Brown Brownstein thinks she may have torn her acl. Once again, her advice was conservative and compassionate and Pepper is resting comfortably and happily while her little knee mends itself. We are so relieved to have Dr. Brownstein taking care of Pepper. We wouldn't go to anyone else! Her staff is great. Her fees are reasonable. We always get a convenient  appointment, never wait too long when we get there. But most of all, she treats our dog the way she would her own, and we could not imagine better care! Read Less

I brought my cat here a few months ago because she had vomited a couple times, and I was concerned she had developed some sort of reaction to her adult cat food. I went in expecting to be told that I needed to change her diet, and was met with a diagnosis of a blocked intestine. Automatically, the doctor told me I would need to get an xray on her to confirm the diagnosis. Without the opportunity to process this information, and no discussion of alternate treatments, I had a form shoved at me to sign for consent. I paid $700 for the procedure, only to be told that it was inconclusive and that I needed to have an ultrasound preformed, which was an additional $500 dollars. Being a college student, the $700 dollars I had already paid had pretty much wiped out my savings and my rent money for next month. I was in tears and heartbroken at the thought that I had no financial means to cure my companion. I had to decline the ultrasound and asked if there was anything I could do to help her be more comfortable. The vet told me that the only guaranteed way to fix the problem was to preform surgery, which ranges anywhere from $600 to over $1000. This was obviously nowhere in my budget. It wasn't until after I woefully told the vet that I couldn't afford the surgery that she gave me the alternate option of letting the blockage pass naturally. This was not mentioned until I had already forked over quite a bit more than I could afford, drugged my cat into a stupor, and endured an afternoon of bawling my eyes out to my poor mother. Not only was I uninformed of other options that were available to me, but IF I had been told that surgery was my "only option" prior to getting the xray, I would have declined because of financial reasons, and saved myself a boatload of money, AND saved my cat the trauma of being manhandled, poked with needles, and peeing all over herself because of the drugs that were pumped into her little furry body. Instead, I got to spend my rent money on a fuzzy picture of my cats intestines that I don't even get to keep to frame in my living room. My kitty ended up passing a hairball a few days later, painlessly and naturally. No thanks to the folks at Henrietta animal hospital. Although I will say the girl that is always at the front desk checking in patients is quite lovely. She was always polite, and very sensitive to the emotional time I was going through. She would be the only reason I would give this place one star instead of zero.Read Less

All they care about is your wallet, not your furry beloveds. My dog needs medical care and I was trying to get what it would cost, they were very vague, When I said I was inquiring because I don't have a lot of money they told me they have nothing for me and said to go someplace else. Read Less

Absolutely the worst vet I have every been to. Rushed appointment, barely 5 minutes total time for sick animal. Other vets take more time on a routine vaccination appointment. Charged more than majority of vets in area, and the vet was rude and impersonal. I will never go to a vet just because they are close by again. I was not only upset by horrible bedside manner, but was charged for services I did not receive. Would not bring my goldfish hear. Very disappointing experience. Read Less

I have two 15 yo dogs - a chocolate lab and lab/shepherd mix. It's not often that dogs this size live this long, but it's all due to the excellent care they've received over the years. This is not a big corporate type place, but it's clean and efficient, and the owner genuinely cares about animals. I highly recommend Henrietta Animal Hospital. Thanks!! Read Less

The veterinarian here is well-educated and does a good job, but at a minimum of double the cost of any other animal hospital, with none of the customer service or integrity. Every time we went, she was very sweet and played with our puppy, but would completely avoid eye contact with us when discussing procedures and payments. Multiple times, she would hand us an unnecessary pill or treatment (which sounded and appeared to be complementary) and then we would see a $20 or higher charge on the bill at the end for x item. Additionally, it costs $50-60 just to walk in for three minutes and have a small follow-up or vaccine injected - as the flat appointment charge. When we went to cancel with the vet's office, we were charged a $51 cancellation fee. This office seems to be in it for the money more than anything else. Do not bring your pets here. Save your money and look elsewhere. I stress here to always ask ahead of time what the typical appointment fee is, and ask thorough questions before even booking an appointment - with any vet. Read Less

We had a very good vet in Greece, but when we moved to Henrietta a nearer vet had to be located because our cats, as most, despise traveling. We had planned on doing some research and asking neighbors for their input before securing a new vet, but had not accomplished that prior to  discovering a kitten under our deck.Though our first contact over the telephone was not overly pleasant (it was a male tech), Henrietta Animal Hospital was the only place that had a reasonably-timed opening, so an appointment was made. I did not have high expectations, so was pleasantly surprised to meet a kind female staff that was highly interactive and engaging.It is apparent that Dr. Brownstein (vet/owner) genuinely cares for animals. She, and her staff, melted over the kitten, and informed us "it" was a female of approximately four weeks old.Harper has been to the HAH for all of her vaccinations , check-ups and flea treatments. At every visit the staff has been welcoming and kind and the vet has nicely answered our numerous questions. You leave with a report card (of sorts) and documented instructions. The office regularly calls a few days after each visit to make sure all is well. They also call several days prior to a scheduled visit, which is helpful for those of us who have a whirlwind of activities going on.Harper has an elderly sister, Molly, who has also visited HAH. Molly had lost a considerably amount of weight over the past two years and had been vomiting on a weekly basis. After  extensive blood work, the cause of Molly's issues was still unknown. Browstein said we could do exploratory surgery to specifically find out the cause(s), but did not recommend it for a senior cat like Molly.  Dr. Brownstein placed Molly on two types of medication to stimulate Molly's appetite and prevent nausea -- both of which have been extremely effective, thankfully!Since Molly is 19 we are extremely concerned about making her final years comfortable; not extending her life simply for our benefit. Dr. Brownstein is acutely aware of this fact and has informed us that she, also, would not want Molly to suffer needlessly.HAH is more expensive than other vets I have had. I'm certain I could save a few bucks if I drove down the road to another animal hospital. But, our cats are our babies and we do not mind spending more for the quality care Dr. Brownstein and her staff provide. Read Less

I’m an owner of multiple dogs, and have been a client of Henrietta Animal Hospital since 2000. Dr. Brownstein and her staff are courteous, efficient and knowledgeable, and it’s clear that this office keeps up to date regarding the practice of veterinary medicine. I never feel rushed during appointments, and my questions are always addressed. Dr. Brownstein recently helped me set up compassionate end-of-life home care for a terminally ill dog, so that he could spend his last days with his family, and was extremely supportive at this painful time. This is a 5 star practice! Read Less

I was very dissatisfied with my service here. The price had changed for the same service I had received a year ago. Also I was charged for a service that was not done. In return lead to me calling to get my money back. When I wrote a review the owner did not approve of she threatened me with legal action if I did not remove instead of calling me personally to discuss my discrepancy. I would not recommend bringing your animal here. Read Less

I have been a multiple pet owner for 20 plus years; came to Dr Michelle Brownstein's Henrietta Animal Hospital in September 1996 with my new kitten named Hobbes. Dr. Michelle Brownstein has always been completely professional, honest, kind, understanding and so was all of her staff. I believe all the people that bring their animals to Dr. M. Brownstein feel the same way. Also to add: Dr. M. Brownstein called me at home to see how I was doing after the inevitable death of Hobbes. How could any Veterinarian compare to that? Ask me. She is compassionate and kind as well as her staff. That is all I can say right now. Marybeth Read Less