My beautiful Airedale had diarrhea. She was put on antibiotics for a week. After a week with only minor improvement they wanted to do an ultrasound. Before the ultrasound, the vet did blood work. She came back in & said her platelets were very low. Then she took her back for the ultrasound. She came back and said my dog had an enlarged spleen & that they aspirated her spleen during the ultrasound (WITHOUT MY CONSENT). I tried to trust their decision, but I knew aspirating her spleen when she had no platelets was wrong bc platelets are what makes your blood clot. But, never did I expect what would happen to her, next. The aspiration was on a Thursday. We had an appt for the following Tuesday. I watched my dog go from a dog w diarrhea & fatigue to a dog who began losing the color in the pinks of her eyes. Monday morning, I called as soon as they opened & asked them to see her again. Now they said she could have cancer (even though the labs weren't back yet) so they did an X-ray & found no masses. They repeated the ultrasound & saw no masses. They said the 2nd ultrasound showed no internal bleeding but I could see her body bloating outward & watching with horror as the pink in her eyes was becoming more & more pale. They gave her a "chemo" drug to increase her platelets & steroids & put her on doxycycline. By Tuesday, with an enlarged spleen punctured by their procedure & we thought it should be removed. They said they couldn't remove it now bc her platelets were zero. They said she would need a transfusion to do it & we would have to take her to Cornell. But Hilton referred us to Cornell's oncology dept instead of emergency surgery.After torturing her for 3 days in Cornell with zero life saving attempts made bc we had been sent to oncology, we went & picked her up. She never got the transfusion she needed. She never got the splenectomy. She died the next day in our arms, 9 days after having a hole poked in her spleen with no platelets to make it clot. RIP Read Less

My beautiful Airedale had diarrhea for several weeks. I brought her in and they put her on antibiotics for one week. After one week, she still wasn't much better, but showed a little improvement. I asked if she should go on for longer at a higher dose. They said no, we want to do an ultrasound. Before the ultrasound, the vet did blood work. She came back in and said her platelets were very low. Then she took her back for the ultrasound. She came back and said my dog had an enlarged spleen and that they aspirated her spleen during the ultrasound (WITHOUT MY CONSENT). I tried to trust their decision, but I knew aspirating her spleen when she had no platelets was wrong bc platelets are what makes your blood clot. But, never did I expect what would happen to her, next. Never. That night the spot where they had given her sub q fluids bled and bled.  I was finally able to stop it by applying a bandage and pressure. But how could I do that on her internally? The aspiration was on a Thursday. They set an appt for the following Tuesday to get the results. I watched my dog go from a dog with diarrhea and some fatigue to a dog who began losing the color in the pinks of her eyes. By Monday morning I couldn't wait any more and I called as soon as they opened and asked them to see her again. Now they were saying she could have cancer (even though the labs weren't back yet) so they did an X-ray but found no masses. They repeated the ultrasound and saw no masses. They claimed the 2nd ultrasound showed no internal bleeding but I was watching my dog's body shape changing as she was bloating outward and watching with horror as the pink in her eyes was becoming more and more pale. They tried giving her a "chemo" drug meant to increase her platelets and gave her several steroids and put her on doxycycline. I was completely overwhelmed with it all and begging them to solve what was wrong. By Tuesday, I knew the spleen was enlarged and now punctured by their procedure and we thought it should be removed. They said they couldn't remove it now bc her platelets were zero. They said she would need a transfusion to do it and we would have to take her to Cornell. We raced her down to Cornell with the Vet's referral. We thought we were going there for a blood transfusion and removal of the clearly malfunctioning and injured spleen. You can't get into Cornell's emergency dept without a Vet referral and Hilton Vet decided to send my dog as cancer patient, even though the cytology from the spleen they punctured was not conclusive. (It should be noted here that several years earlier, this same Vet removed a growth from the same dog's lip and sent it to pathology. They called me then and told me this dog had cancer then, too. Then they called me back a few hours later and said the lab report was very poorly worded and that my dog did not, in fact, have cancer) However, Hilton Vet referred me to an oncologist at Cornell. When we got there, expecting a transfusion and emergency splenectomy, we were sent into a loop of insanity beyond belief as day one, day two, day three passed and Cornell was not taking any steps to save our incredibly sick and dying dog's life. They admitted her into ICU and had her on fluids and fentanyl. They insisted that it would be unethical to remove the dog's spleen if she did in fact have cancer. We told them about the last false alarm when Hilton Vet said our dog had cancer. They asked for the x-rays and ultra-sound images from Hilton Vet. Hilton Vet said the images were not good enough to send. So Cornell had to rely on nothing but a cytology report that came back inconclusive from a lab that had misread my dogs labs before. Now they had to rerun all of her tests. We did not le them do another aspiration of her spleen.The only grounds under which Cornell's oncology drs were willing to do a blood transfusion was for a different diagnostic procedure that offered no life saving ability. They wanted to put her under general anesthesia and drill a hole into her bone to extract her marrow to see if she had cancer. If she survived that, results would not be back for a week. Meanwhile, my dog was getting more bloated and weaker and dying before my eyes. The areas on her that once resembled pink tissue such as the eyes, the ears, were now completely white. After torturing her for 3 days in Cornell with zero life saving attempts made bc we had been sent to an oncology department, we went and picked her up. She never got the transfusion she needed. She never got the splenectomy. She died the next day in our arms, 9 days after getting her "ultrasound" and having a hole poked in her spleen without the platelets to make it clot. Maybe someday, I will find a way to forgive, but it's not today. Read Less

Dr. Bostley is a wonderful person, expressing care and concerns for his patients like no other. I have had such a pleasant experience with my 14 year old dog. She's well loved when she's there. The pricing is also unparalleled. Never take your animals to the emergency vet ever again! Seek out hilton vet instead :) Read Less

It's a bit out of the way for us but we are very happy with the staff. They all seem to genuinely care about out little boy (our Boston Terrier) they continually go above and beyond and I trust them completely. Read Less

The respectful way Dr. Bostley communicates, the level of professionalism, and genuine care for my pet through illness, injury, surgey, and pregnancy is top notch. I drive over 30 miles just to go to his practice. Read Less

Came back from a vacation to find my cat unwell. Her vet has small practice and unavailable till June. Upon suggestion, Hilton vetionary was suggested. Overwhelmed with my cat's condition, put my trust with the vet. He did a basic exam, recommended blood work, injections for infection and dehydration. Per his evaluation, left my pet with them to administer the meds and returned one hour later. At which time, was escorted to the examination room. The first person to enter was a billing clerk with my bill. Once paid the vet came in to provide his analysis and indicated if her condition did not improve would require further testing for kidney/cancer. Her condition did not improve. Friends and family express ed concern that all testing should have been conducted. Monday, May 21st, brought her to another vet. Within a few minutes she saw visible signs of cancer in her mouth and showed me. The cancer was highly visible and had her put to rest. This should have never gone to this extreme. My experience was humiliating and emotionally draining. May I also share with you that the vet kept referring to my furry baby as a male instead of female. This vet was just welcomed to their practice this month. Finally, why was I treated like a low life by this practice. My observation of other people paying bills was done after the visit at the desk and NOT IN AN EXAMINATION ROOM. Nothing can erase this negative experience, the sadness seeing my loving pet suffer and the lack of humanity she did not deserved. Read Less

DR. BOSTLEY SAVED MY DOGS LIFE! My previous vet kept my 11 year old Yorkie on an antibiotic for months with repeated visits when she was suffering from IBD or pancreatitis. The final visit there, she had black tarry stools and was lethargic. I thought she was going to die. He told me to continue with the antibiotic routine. When I asked if a ultrasound would show anything, he said "no". I has heard that Hilton Veterinary had ultrasound equipment on site. I had heard good things about their doctors. I scheduled an appointment with Dr, Bostley who x-rayed her and immediately saw a growth in her intestine. He removed it, and because of his expert skills as a surgeon, the tissue on either side was clear. It has been 2 years now and she has been cancer free. He was also very compassionate when it came to the fees. I am so grateful I found Dr. Bostley and he now cares for all 3 of my babies. I do not live close, but will never go anywhere else. Read Less

Always a pleasant experience when we go but Abby's not so sure about it. (Our dog) Staff is always happy and cheerful. The waiting area is very clean and hair free, not like some veterinary hospitals I've been in. Doctor Lenhard is always glad to see Abby and is great with her while giving her examination and administering her shots or taking blood. Very happy to see they're putting an addition on to the hospital. Congratulations on the hospitals success and keep up the great work you all do for us and our pets. Read Less

We have been impressed with all of the Vets and techs at this hospital. They have provided loving care to all of our pet family members, both cat and multiple dogs. We've even received unsolicited follow-up calls from the Vets, really showing they care about our pet's health. I would highly recommend this vet clinic!!! Read Less

Dr. Lenhard is always a pleasure. Our dog is very anxious and as of late, due to her age, has needed more medical attention. Dr. L is always compassionate and helpful. He is the only vet i have ever been to ( and i have been to many) that is always patient and understanding of our dogs anxiety. I 100% recommend Dr. Lenhard! Read Less

We are new to the area and so thankful we found Dr. Shemanski! My 11 year old yellow lab recently had to have her spleen and a basketball sized tumor removed. Dr Shemanski performed the surgery and was very compassionate and informative both before and after. She got our Daisy girl back on the right track and saved her life! All of the staff have been great. They now have 2 new lab patients for life! Read Less

My experience with Hilton Veterinary has been outstanding for over 25 years. The care and compassion for our chinchilla, greyhound and several cherished cats has been a blessing. I have found staff to be very responsive to my requests for emergency appointments. This has been especially true of one challenging cat, who with the expertise of care, lived to almost 20 years. I have never felt that the charges were out of line with the fantastic care my animals have received over the years. I'm am most grateful to Hilton Veterinary Hospital. I have always trusted them with the lives of my treasured animals. Read Less

Typical 45 min. Spent there? I took my dog there on an emergency basis. He was carried in by staff because he could not walk. He was taken to a hot examining room where we waited 50 min before he was looked at by anybody. Dog was stressed and in pain and since I loved him, i too was very upset. The waiting room was filled with other animals awaiting reg. Appts. I am sure the vet on call took care of wellness visits before she examined my pet because the waiting area was empty when I left. My dog was sick enough to be put down. It was a very upsetting experience and I still cry when I think about it. Not to mention I was charged $65+ for the office visit which is more than I have ever paid. Compassion? Read Less

We take our four dogs to this clinic, specifically to Dr. Lenhard, and we couldn't be more pleased with the care and attention that he and the staff have provided. They have all been positive and conscientious and are also good about telling you the cost of meds and procedures upfront and providing some guidance and direction when decisions have to be made. The other thing I appreciate is that they are good about keeping to a schedule on appointments. You usually get in to see your vet within 10-15 minutes of your appointment, and that's a real plus since we work full-time. Read Less

Love love this place. The girls who answer the phones are the greatest! They are so helpful and nice. All of the vets are awesome at this place. I mostly see Dr Shemanski who is my favorite and she is so loving, compassionate and knowledgeable about my dogs. I tell everyone to go here. Thanks so much to everyone at the hospital for the fantastic job you guys all do! Read Less

I can't speak more highly about the staff at Hilton Vet Hospital...from the front desk to the Dr's and everyone in between...they're awesome and kind to both people and animals. As a breeder of exceptional Labradors, they help me in every aspect of my breeding program...from progesterone testing and breeding consultations, ultrasound to confirm pregnancy, X-rays, Caesarean section (if needed) to health check up for the puppies. Pet owners can be assured of excellence when you take your pet in for routine or emergency care. Read Less

I have brought my animals to Hilton Vet Hospital for over ten years. My animals are like family to me. The employees at Hilton Vet have been extremly caring and given my animals the best care. They are reliable for getting quick appointments when my animals have become acutly ill. I am confident in there medical advice and this comes from a registered nurse. I highly recomend Hilton Vet Hospital. Read Less

I just want to thank Dr. Shamanski and the staff at the Hilton Veterinary Hospital for the care that our Jake received over the past 12 years. Though he did not make it through his last illness I am sure he was cared for the last day he was left there while they tried to assess his condition. Though we are heartbroken. His suffering is over. Again thanks for caring for Jake. Bill & Linda Evans. Read Less

I have been using Hilton Vet Clinic for years for my Newfoundlands. I drive almost an hour to get there and I pass several vet hospitals I've used in the past with less than satisfactory results. Hilton vets have always had reasonable charges and most importantly correct diagnoses. The staff are extremely courteous and helpful. The vets have helped me with any and all problems and general care with my Newfs. I certainly will continue to make the drive. Read Less

Only have one word "Amazing". We adopted two rescue cats and took them here for a well check up. the Vet Dr. Shemanski took her time ,explaining everything at a level we could understand. We never owned cats b4 so she showed us how to clip there nails, clean there teeth and training tips. I would highly recommend this office. Read Less

I absolutely DO NOT recommend this place, any more. I have a cute little mix breed, hurricane Katrina rescue named Lily. Lily has a very painful auto - immune disease that, according to Hilton Veterinary, cannot be cured only treated by Prednisone. I called this morning to refill the prescription and was told that It had been a year since she was last seen for this and I would have to bring her in to be seen. I explained to the lady who answered the phone that I didn't have the money for an office visit right at this moment, an office visit would do no good anyways because they told me it couldn't be cured, and there was a very sweet little dog suffering. The Witch on the other end of the line responded with, "you are making your dog suffer, it's your fault!" My dogs have been going there for at least 10 years and this is how they treat people and animals?? They could have at least said we will give you enough for a few weeks but you're going to have to make an appointment before they run out, no that's not what they did, they offered no solution. They were rude, arrogant and condescending not to mention that they could care less about my dog! Btw, they have refilled this prescription several times before, so I was not asking for anything out of the ordinary. They will never see me, my dogs or my money ever again, and I will make sure that everyone I know that goes there hears about this. Unreal!Read Less

This place is seriously the worst vet office possible. They are quick to have us bring our dog in THREE TIMES and pay THREE expensive bills for a problem they could have fixed the first time; however it took THREE WEEKS and SEVEN phone calls to beg them to give us the test results. Each time they had a different excuse and promised to give a call back but-surprise-no one called us back. In the meantime, our dog's infection became worse and worse and he is now looking at possible surgery. We switched to another local vet immediately, would rather have our garbage men treat him than this place, what a joke. Read Less

This clinic is great! This is my first time being a pet owner and they have made this process very comfortable for me. They are wonderful to both me and my dog. Always a positive atmosphere. You are never rushed through a visit, which I greatly appreciate. Also they dont overcharge! I would definiately recommend Hilton Veterinary Clinic to everyone. Read Less