Not a fan of this office. Although Dr. Fournier is very kind, attentive, knowledgeable and was absolutely fantastic with my dog, as were her assistants/techs, their lack of communication is terrible. My dog has severe separation anxiety. And it reached the point that medication was needed. The vet told me she would order generic meds because the brand name bottle was very expensive. The secretary told me I would receive a call when the meds came in. 2 weeks went by, no call. I decided to give them a call to see what was up. The girl that answered said that she would have to wait for her manager to check on the status of the pills, that her manager wasn’t in yet but would be in shortly and she would have him/her give me a call. I received no call. I waited another week. Same thing. Again, no call back. Over a month later, the office called me and told me that they could not get the generic medication. I waited A MONTH to hear that they couldn’t get me the medication!? However, they offered to have the vet write a script for the pills and I could maybe look for them myself at a local pharmacy. Ok. I agreed. The secretary said she would have her write one up and would give me a call when it was ready. Guess what? No call. That was over a month ago. I never bothered to call them back and ask them what takes a month to write a script. Not worth it. I’m not taking anything away from the vet skills or services, they were fine. But communication is key in a business and at donnor creek, whether it was just with me personally or not, there was a serious lack of that. Read Less

I love Dr. Fournier and her staff. I have brought several cats to her for care and my dog as well. Her and her staff are very understanding, patient, caring and transparent. In the few years that I have taken my pets to her I have never had a bad experience, unexpected bill or issues with how my pets where treated or handled. Read Less

Just had my dog neutered and not pleased with results. It has been two weeks and the area has swollen and got significantly worse. Brought him back in and they said its normal. Have taken him to another vet locally and one in pa since I have family there and both have said this is very abnormal and they did a horrible job. We also have another dog that needed xrays. They wanted to charge us $883 to do them. I showed the other 2 vets the quote breakdown of the procedure since he would have to be sedated and they nearly fell over. They do have a friendly staff there except the older receptionist who has treated us like dirt from day one. it seems they string u along to take ur money and when a problem arises never find the route of it. would not recommend this vet to anyone. My wife and I are very disappointed. I am writing this review under her name cause I don't have my own account. Mark Lewis Read Less

I have had nothing but positive experiences with Dr Fournier. My dog had a yeast infection, and her previous vet told me they could repair her oddly shaped lady parts to fix the problem. Dr Fournier gave her some doggy vagisil and it went away. She said that yes, the proposed surgery would be effective, but was really only necessary if my dog had recurrent yeast infections. She's had 2 in 4 years. I stayed with my prior vet a bit longer though. Next my dog had three "lumps" one that looked like a wart on her leg and two under the skin that were different. Prior vet said they would need to biopsy all three at a cost of 600 dollars. Dr Fournier did a needle aspiration of the one she felt was questionable, in the office for 30 bucks. She looked under microscope and said it was nothing to worry about, and the other two were basically age related benign cysts. Don't get me wrong, I am more than willing to spend money on my dog when she's sick or needs something, but what she doesn't need is unnecessary surgeries and procedures. Dr Fournier will not do that to you. She super nice, very smart and very reasonable. Her staff is also very nice and they always call a day or two after any sick calls to check on your dog.Read Less

This place doesn't deserve one star. I will never take an animal to this vet! My dog was bleeding from her ear and they refused to see her. The blood would not stop. We asked them if it was a life and death situation would it make a difference and no answer. I don't know why they refused to treat her, but any reason is not good enough. We do have a regular vet, but we needed a place closer. I am so disappointed I couldn't count on them for help. All I have to say is think twice about stepping through their doors. They obviously don't really care about animals. I have never been so disgusted in my life! You took an oath to help animals, now stick by it. Read Less

Both me and my dog star love it here. Dr Fournier is the best. They have done a wonderful job dealing with Star knowing she can be a handful. I am a complete worrier about Stars health and Dr. Fournier has always made me worry less and be assured that Star is getting proper care. Read Less

Switched to this vet a couple months ago and I'm very glad I did. It's refreshing to have a vet office with a professional, caring, and kind staff. But the best part is that it's so clean!!! My last vet in Lockport smelled so horrible like pet urine - yuck! Not Donner Creek - it's very clean and inviting. Our kitten recently had surgery and everything went smoothly and his comfort was their biggest priority. Very pleased so far. Read Less

First off let me say I've never given anyone a bad review. I'm at my wits end and feel this is the only recourse I have. On the advice of a friend we started taking our Dog here years ago and never had any issues. That all changed last month. We brought him in for a sick visit last month after waiting forever the Vet came in and they took blood & gave us med's to begin giving our dog. A few days later the vet called with the blood work results and said she wanted me to bringRead Less

You just lost a customer with three dogs. If you think its okay for me to sit in a room for forty minutes you are sadly mistaken. My time is just as valuable as yours. Especially when my wife and me and two dogs of mine were the only ones there. Then you go into someone's room (before you come see us) that got there twenty minutes after us. Wrong, wrong, wrong!. I will now go find another vet that will appreciate my time and money. Read Less

Donner Creek is hands down the best veterinary clinic in the area. When Dr. Fournier opened DC, we followed her, even though it's an extended drive for us - a drive we've felt it worthwhile to make even with sick pets, such is the level of care for both human and animal! One of the best things about DC is that you can see the same vet most of the time, ensuring that you and your pet have continuity of care by people who know you. Superb credentialing of all staff; kindness, compassion, integrity are the hallmarks of Donner Creek. Read Less

Everyone at Donner Creek is so nice and helpful! They helped my guinea pigs years and years ago, and are now giving the best care to my dog. They know exactly what to look for and give the best treatment options for a happy and healthy pet. :) Read Less

I just got off the phone with the receptionist, I wish I remembered her name because she deserves recognition. I called because after moving this weekend, my 2.5 year old Corgi is not eating his food and appears depressed. The receptionist told me that he is probably fine, just experiencing some trauma from being taken away from his surroundings. She informed me to spice up his food a little bit and if he isnt better in a week to call back and schedule an appointment. My dog is a little skiddish and I cant tell you how many times I have called to ask questions. Every time I call, I am at peace when I hang up. Donner Creek cares about their patients. I would never even think about going to another vet. The 40 minute drive is worth it. Read Less

I can't say enough about what a great vet Dr. Fournier is. She's concerned, involved, informed and compassionate. We're on our second dog with her and when we lost our first one, she just could not have been more wonderful. I enjoy every visit and I know that my dog is in very capable hands. Read Less

The staff here are very understanding, caring, and empathetic!! last few visits have not been pleasant ones, but they have made a difficult time, a little easier to manage!! Thank you for all you do for our animals!!! Read Less