Hilton Hospital For Animals

My daughter brought our lab here after he was no longer able to walk on his own after an injury. They did not even do an xray on his legs they just diagnosed him with a degenerative spine disease and sent him home. Three weeks later my daughter took him to a vet recommended to me for a second opinion who was shocked at what little they did for him for the price paid. This recommended vet did an xray and found a growth on his leg which now has been biopsied and we are awaiting the results which do not look good. We wasted alot of time thinking he had a spine disease when in fact his spine is fine but is looking like bone cancer. Avoid this place!!! Read Less

I've been a loyal client of Dr. Strom's for nearly 20 years! I've had 4 dogs in his care from 7weeks until their old age/passing. He has always been part of our family! I cannot compliment him enough! He is easy to speak to and always shows he REALLY cares! His hospital and his staff are hands down the BEST!Read Less

Great vet! My mother has been going there for years so when my wife and I needed to find a new vet 5 years ago(our old vet was uncaring and taking advantage of us) we went to Hilton. They have always been great and have taken care of any of our concerns. We had to put one of our dogs down a few years ago and Dr strom was amazing. We have also boarded our dogs there multiple times and they were very well taken care of. I am sad we are moving out of state and can no longer use them. Read Less

They are the worse! I called this animal hospital several times for different reasons and they discuss me. The first time I called I wanted to board my dog, and they stated if he's not a client we can't board him. Ridiculous! I told them I would pay for him to see the vet for a check up but was turned away. The second time I called enquiring on the price of a topical flea and tick medication and the woman stated even before giving me a price, is he a client? I said no, well we can't sale it to you. Why? It's the policy, that's ridiculous, at least I'm not buying it from a store. I'm trying to purchase it from a Veterinarian. Crazy, rules! I was considering becoming a client but not after this. Read Less

We have been going to them for years with my Shin Tzu, Snow. They always took great care of him. Now at almost 15 years, he had a brief illness and they did as well as possible for him with caring and compassion. We had to have him put down this morning because he was in terrible pain and Dr Strom was wonderful and explained what would happen, and Snow passed peacefully. Read Less

I have nothing but the best to say. Very good vet office. Dr.Strom has been caring for my cat for a long time and my cat has been a patient here nearly his entire life. He's the best vet I've encountered. Very nice guy who is extremely patient and has excellent bedside manner and is attentive to all questions and concerns. Him and the whole staff are very diligent and thorough in their approach towards everything they do and are excellent in communication and following up as well. Read Less

I brought my 4 2 week old kittens and mama to Hilton today because 1 of my kittens was sneezing and had an eye discharge. I was referred there by a Cat rescue group, LICKS, and told to see Dr. C who was working today. The staff was very professional, compassionate, and kind to me and my animals. Not only did Dr. C treat my sick kitten, she also checked the 3 healthy ones and made sure the mama was producing enough milk. I left with a treatment plan, medicine, and piece of mind the animals were doing well for a very generous discounted fee. That's compassion for your profession! Thank you all very much, your the best! Read Less

Sounds like jamngier expects to get free stuff. If you didn't want the test and refuse to pay for it, what makes you entitled to the results? Sounds like the doctors made a decision at a critical time to do the best for your beloved pet. Sounds like you should thank them instead of picking a fight. Read Less

Our cat Moby is a patient of Dr. Strom, we are very happy with the attention, care and the overall level of professionalism provided by Dr. Strom and the whole team. We would highly recommend this hospital to all our friends and those whose pets are in need of medical attention and treatment. Outstanding place! Read Less

I would recommend them highly. All vets there are excellent. The staff, which is the people who I speak to when I come in, leave, and call, are excellent. They are the most caring staff I've come across. I'm delighted with my good fortune. Read Less

Customer service is terrible. You would never know that the staff is dealing with living animals. They have zero decency, courtesy, and respect for animals and their owners. DO NOT GO HERE. TAKE YOUR PET ELSEWHERE. Read Less

I was not completely satisfied with some of the matters handled. yes I brought my cat in as an emergency, but when I asked about the care credit policy and they put partial down payment that was required of $900 on an 18 month charge then the other 1200+ on a 6 month plan and refused to work with me then I needed to not bring my cat back as they refused to work on adjusting the payment plan as the care credit advised me they could. so do not be fooled with the ability to have them work with you on these matters. also a few other issues bothered me too but billing process was a HUGH matter as they reviews here were that this vet hospital works with you which I did not see at all Read Less

Many thanks to the compassionate workers and doctors at Hilton Animal Hospital...From the front desk to the back offices, we were given kind treatment when we had to make the very heart wrenching decision to put our dog of 14 years to sleep....The staff put us in a room with our pet, let us spend as much time as we needed with him and then Dr. Strom came and administered the medicine....he stayed with us until our pet passed which made it more bearable...very kind staff and today we received a Sympathy Card from them, which is an added nice touch....Thank you Hilton for helping us through a very difficult time..... Read Less

I went to take my dog for a kennel stay for a week.  Like the previous time, they insisted that I pay for a Flu shot for my dog, which, by their own veterinarian's admission, is not proven to work.  What's more, she said, is that you have to get two shots, within three weeks or so, before it would even be effective.   My dog would only be here 6 days.  However, I would still have to pay for it as it is required.   That makes no sense the dog will still be fully vulnerable for the stay.  I understand the requirement to have a check up by their doctor in order to board your dog.  But forcing a vaccine that will not be effective for your pets stay is just a revenue producer.  When I talked to the doctor about this policy he asked, "Do you think I'm going to pay for it?"  Instead of answering my question about the efficacy and usefulness of it, he clearly was only responding to  a monetary motive.  I caution anyone subjecting their pet to this likely unnecessary shot to do your research before going in.  Once they have you there, adding another $30 is easier to justify paying, but likely just a way to raise fees to the owners.  There is an article in the NY times on December 12, 2015 addressing the shot knows and unknowns.  But one thing for sure, the requirement to have one shot is not going to protect your dog.   There reason for insisting on it if they will let your dog stay with the ONE shot, is about money.. Read Less

I have been dealing with the Hilton Hospital for Animals for the past 20 years. Dr. Strum is very knowledgable and extremely caring vet. He listens carefully to my concerns and evaluates my dogs in a thorough manner always keeping the best interest of my pups in mind. Talking with him puts my mind at ease and i know that my 2 mini dachshunds Bobby and Britnee are in great hands. It is comforting to our family that our little furry friends are in good hands and we trust Dr. Strum 100%+ with the care of my pets. Don't want to forget his staff, they are awesome as well. Always ready to help, friendly and courteous. Read Less

I have used Hilton over the years with different dogs and cats. Overall they all received excellent care. The staff is caring and empathetic. The doctors are accessible. The facilities clean and well kept. I love the fact that they have great hours during the week and on weekends. They will even book a regular visit during their Sunday morning hours.Read Less

Since moving to Long Island in 1995, I have been using the services of Dr. Strom and the Hilton Animal Hospital. Not only are the doctors A+++ but the staff is as well. The staff is very friendly and helpful. The office is always clean. When we go on vacation, I always board by dog there. I don't have to worry whether she is being taken good care of. I know she is. in good hands. I highly recommend! Read Less

They are your typical vet. I have a large scary looking dog I find them a little intimidated by him. Although he is a gentle giant. He had a bad ear infection they treated him he recovered. But at that time he was in pain so I don't really blame them for being overly cautious. Read Less

I have 2 pure breed dogs and a very young rescue kitten. Each time I visit I am so happy to see the way my pets respond to their visit. Everyone greets them and talks to them. I always know that the reason theses people do what they do is because they love animals. I have come to Hilton since I was a child with my parents pets and then my own pets when I returned to Lynbrook. I have been to other very competent veterinarians but only here did I feel they loved my pet the way I do.Read Less

It was 1:o'clock on a Saturday and our vet is located in Howard Beach. Too far. We needed to find someone close by. I called a few vets in the area, but they wouldn't see us. It was late in the day and we were not past clients. When I called Hilton Hospital, I asked if they we would please see my 13 year old Basenji, Kira, who was having difficulty breathing. They did. Unfortunately Kira's prognosis turn out to be terminal. At Hilton, they were empathetic, compassionate and hung in their while we said our good-byes. If we ever do get another pet, this will be our go to place-hands down or paws down. Read Less

Dr Stron is the rudest person to deal with!! After calling to check how my dog was doing I've had this so called Stron scream at me since the moment I picked up the phone.! I couldn't believe it since we have spent so much money here and had trusted them with the care of my dog. This is not how you treat people! Horrible !!!! DONT TRUST YOUR PETS WITH DR STRON! if he is capable of being this rude with adults I can't imagine how he treat our animals! Read Less

Hilton has always been the caregiver of choice for our animals. They are always accommodating, kind and helpful when we ask questions. During our most recent visits, they have really helped us find the best care to keep our very loved cat Jacques healthy. We have been with Hilton for 10 years and we would never dream of having any other team care for our animals. Great Job Hilton!! Read Less

I moved to the area about 3 years ago and was recommended Hilton as being the best vet care. They are courteous, informative, super friendly, and come across as really caring about the well being of your pet. I've been to other vets where I felt we were just being charged for the sake of being charged and walked out with tons of unanswered questions. That is definitely not the case here! So far they have helped my best friend's dog with his hip issues by recommending laser therapy, while other vets couldn't figure out what was wrong. Two of my own cats are rescues that we adopted after someone else declawed them and they have been able to help the cats with their pain and regrowth issues, our third cat was a stray that we found at a week old and the vets and staff at Hilton helped us with her care and integration into our family. They have also seen my parents cats, one with a tumorous growth that their original vet didn't feel needed testing even though we continuously mentioned that it looked like something was wrong. I can honestly go on and on, the doctors and staff at Hilton just make you feel like your pets are going to get the best care, they listen and answer your questions and concerns with as much care as they possibly can. I wouldn't go anywhere else and hope to never have to! Read Less

After having used Hilton Animal Hospital for a good 15 years on and off, I have to finally stop using them. I was ready to stop using them 3 years ago when my 16 year old cat was close to the end and I called them on a Sunday morning to ask to bring her in because she seemed in pain. The girl who answered told me that they were closing soon, but she would squeeze me in the next day. Once asked what I should do for my cat since she was in pain, her answer was that she was sorry but she could get me in the next day around noon. My friend called the next morning and complained about just an uncaring attitude to Dr. Strom's daughter who proceeded to apologize and said to bring my cat right in. 3 or 4 months later I even went back and adopted 3 cats from them. Today however, Hilton showed me an uncaring side once again and it's for the final time. I called this afternoon at about 4:30pm saying that the stray cat that I have been feeding for about 6-7 years has been sick and staying in my garage for about 2 weeks. However today she seemed to be in pain and dragging her back leg. I feared she was at the end and didn't want her to suffer, could I bring her in. The girl who answered asked for my name, looked me up and than told me that they couldn't take her today. I asked what I should do for her since she seemed to be in pain, I didn't want her to continue suffering. The girl said to hold on she would speak to the doctor. She returned and told me that the doctor said to call the Town of Hempstead and they would take her away. I was taken aback by such a cold, unfeeling response. I even told the girl that that seemed so cold, to just have her taken away for them to dispose of her. I then told her thanks for her time I would call another vet. Her response was OK. Well I did call another vet. They told me to come right in, examined the cat and were caring and gentle as they had to put her to sleep. I wouldn't want the same callousness applied to me for a third time if one of my currant cats was to get sick. Time to find a new vet. Very disappointed with Hilton as Dr. Strom and some of the other doctors there always seemed to be animal lovers.Read Less

I came in with my old 9 1/2 yr old Bernese Mountain dog with a fatal case of bloat . Large breeds get this the stomach twists and the abdomen fills with air and the dog dies Dr Strom gave me 60/40 chance the dog will survive. My decision was decide on paying for this 4100.00 operation  and take a chance on a possible fatal outcome. i decided to go through with the operation The dog is doing great  walking normally happy and acting as if nothing happened (5 days after operation)The dog after a foot long incision ,is doing amazingly well (unbelievably ) I cannot describe how thankful for a wonderful staff and Drs Strom ,Czarnowski and  Heusi for saving my dogs life . Read Less

The only place I will ever take my beloved 12 year old fur babyI recently had a issue taking my 8 year old cat to a local vet. $2000 later & I had to put the cat downLearned my lesson hard. I will go to no other vet besides HiltonNot that the outcome would if been different but I am sure the compassion would of Been different Read Less

I know we all love our pets like our ( human) family, sometimes even better. This place treats them how we want them to be treated. I really like the staff and Dr. who treated my 16 year old cat. I had way too many questions and the Doctor took the time to explain and answer them all ! Read Less

The Doctors and staff here are extremely friendly, passionate and caring.  They know almost everyone (pests and humans) by name.  Their pricing is affordable and are willing to work with you when you when money is tight. Every experience here has been an absolute joy.  This is the only Vet office in which our pups don't tremble in fear! Read Less

LOVE Dr. Strom!!!! I recently moved back to Long Island from the city and haven't been to Hilton Animal Hospital for years. They were so great years ago and was hoping things haven't changed. Consistency is key!!!!I brought one of my dogs in because I saw a growth on his leg. Dr. Strom could have easily suggested a biopsy that would have cost lots...he thought it was an infection so he sent me home with an antibiotic and said "if it's not gone in 2 weeks come back".Well it's been about a week and it is 60% better! The prices were very fare and he even clipped his nails for no added charge.Besides his great "bedside manner" he's a very knowledgeable Vet and will be going back from now on. Read Less

Dr. Strom is awesome. Like any vet office though (but one) they annoy you to get shots and tests that have already been done. I have two indoor only cats and they don't need shots all the time for certain things that they are never exposed to and they don't need to be tested for fiv all the time when they were tested twice as kittens and are negative. The staff here however, is awful. They don't know what is included in a checkup when you ask. I called to set the appointment and the woman didn't know. They charged us for someone's bill=not ours and had to redo it messing up our credit card for a day or two. The women working at the front have no personality but I guess that comes with the territory of LI and they don't seem knowledgeable. They are always flustered and they are never that busy. Other than the awful staff Strom is pretty good. No one can touch Luger in Middle Village but Strom will do since I'm stuck out here on LI for a few years. Strom is very caring, nice and compassionate. He is professional and remembers to call back. He has good communication skills and a good memory. He is worth a try. I will be going back to him for my kitties from now on and I hope he will always be on point. Read Less

I drop the cat off in the morning. When I arrive I make sure everything is very clear the receptionist tells me the fee is ($300) for the ultra sound. Got it. I was also told that they will not do anything else until I approve it. Well they call me and tell me she is ready for discharge so I go and pick her up and the vet found a mass and they are going to try a steroid shot to gauge her reaction so I approve the injection ($23). So I am thinking total ($325) then he tells me they aspirated the mass and are sending it off for cytology. This was done without my consent ($192.50) if they called me as they promised I would have authorized these tests. When they are ready to take payment the bill comes to ($515.50) well I questioned how they are going to charge me for something I have not authorized. The vet tells me that they do not have time to call customers back so they make a decision based on the best interests of the animal and they will eat the cost of the tests since I didn?t authorize them. Then he tells me when the results come in he will not tell me the results. Mind you the vet who told me this owns the practice! Doesn?t that sound like the best interest of the animal is being taken into account? It sounds like the best interest of the animal is being used to extort charges I did not authorize with no regard for the interest of the animal. Read Less

I have a loving female dog who's name is Lady and after being a bad lil girl and got into my kitchen trash after dinner one night had the unfortunate happenstance to end up as a patient of Central Veterinary Associates in Valley Stream. They are absolutely the worst I have ever even heard of in care, professionalism and concern and their rate schedules make you feel like you're in sweat shop buying humans. NOT that I ever have but this experience is as vulgar as you can imagine. Once I got past the miserable front end staff who barely look at you because they are way too busy doing important stuff like texting on their phones. But I'm trying not to hate so I play follow the leader and do what they say to do. Finally, I am in the exam room holding my lil Lady who is looking sicker by the minute and now shaking from fear. (BIG CLUE but yea I missed it). I'm holding, comforting and trying to reassure my precious lil girl as I am literally in shock with my mouth hanging open listening to this alien doctor go over a menu of procedures and prices that they tell me is absolutely necessary and even had the nerve to add "if you love her as much as you say you do then I should do what I need to do to save her life". I was like waitttt waittt are you sure you have the right room, she's not dieing.....  DUDE she has a stomach ache!!!!!!! I ran out of that place so fast I swear I left skid marks!!!  I did not even look let alone stop at the front desk where the freakish people are to discuss payment of my visit because they definitely got me mixed up with some schmuck if they even THOUGHT they were going to charge me for what I thought was the equivalent to being mugged at the ATM ~~ I would have grew horns and spit fire until they disintegrated into dust!!!!! Now... Lady and I get in my car and I call my mom, cause that's what women do, (mommy always makes it better) and she calmly tells me to drive to Hilton Animal Hospital in Lynbrook - so I do and wow WOW WOW what a difference. This time before I take my lil girl inside to cause her any further trauma, I go in first to check it out. I walk in and the front end people are actually working are more then that they are HAPPY!! They are chatty and friendly and gave me a brief tour of the hospital (cause mind you I still have my sick lil girl waiting for me in the car) to calm my fears. Now I am feeling like I walked into heaven and I run out and go get my Lady. I bring her in they are all soooooooo loving and truely concerned with my lil girl. I wait no more then 5 minutes and Im in and the Dr was like "one of us" he was personable, and friendly and professional and he examined Lady with so much care so as not to cause her any more discomfort then she already had. Bottom line, all she needed was a couple of doses of pepto bismal (yea really who would have thunk) and she was all better. Total visit cost me about 60 bux!!!!  Shocking I know!Listen to me... If you have a pet, and you live in Southern Nassau County - go there - do that - cause really they are great!! I can't say it any clearer. I've been going there ever since for shots and check ups and she loves it. I never have to drag her in, she is actually happy and comfortable every time I bring her in and the staff is always caring they actually LOVE pets - again, I know amazing!!!! Read Less