Dr. Robinson is fantastic. He saved my dog's life. I've been going there for eleven years now and have only had one slightly bad experience. Bu the truth is - I was getting impatient. I'd been waiting for quite some time to pay my bill so I could leave and Vicky seemed out of sorts and not very eager to assist me. Well, maybe we all need to stop ourselves from  being the center of the universe from time to time. It turned out that she was out of sorts because one of the clients had to have a pet put down. Before I left, I saw Vicky hugging this client and crying with her over the beloved pet. This group is so good with my bad, little dog, Pete. If I had thirty Petes in my office in a day, I'd probably go insane. However, they are always professional. Sometimes they are a bit rushed, but hey - I'm not their only customer and with good reason! They're a good group and I so appreciate having this business in Medina. Read Less

We have taken all of our dogs here! Paula is the best! Always made me feel comfortable with dumb questions, random things that have happen over the years. Doctor Robinson and the rest of the staff are awesome too!Read Less

I can't thank Dr Robinson and his staff....Paula... Vicki...and all the others enough.. whenever my little Lily was sick They wasted no time to see her and they always showed compassion and their friendliness made you feel so welcome. They really helped me get through a tough time. They really do care about animals.. Read Less

Hello, Just thought you should know--- I am writing to let you know that my first impression of your office was a poor one. I have read reviews online that echo this sentiment (specifically regarding the office staff) but since my main concern is the actual vet, I decided to call anyways. Also, I have heard good things from my personal friends that go to this vet. Unfortunately when I called the reviews were confirmed. I told the receptionist that my dog had a puncture wound and that I wanted her to been seen. The office person "Vicki" had a very unprofessional tone right away (which quite frankly, is just plain odd!!!) and I questioned why this is the case. I am a professional and I expect to be treated in a professional manner when I call someone's office. I told this to Vicki and then asked for her name which she replied with a long silence. I then said "hello?" and she asked if I wanted to speak to the doctor. I said "yes, I would want to know if I someone was answering the phones in my office the way you are" and she said that he is unavailable but that she could take down my name and number. I pointed out that I am hesitant to give her my name since she wouldn't give me hers, and that I would just call back. Since I already knew her name, I said "yours is Viki right?" and then she finally confirmed. I said "I'm sorry that it took me asking you that twice, but I would also include this information in my feedback online." Being a vet is not easy for so many reasons, and obviously you have enough customers there, but it might also be important to be mindful of your reputation in the community for those who are not customers. Some people are just not cut out for customer service and looking online, I am not the first person to have this impression of your office. If I was the vet working here I would be pissed to go through all that education and have some unskilled office person tarnish the name of my business. Read Less

Hello, Just thought you should know--- I am writing to let you know that my first impression of your office was a poor one. I have read reviews online that echo this sentiment (specifically regarding the office staff) but since my main concern is the actual vet, I decided to call anyways. Also, I have heard good things from my personal friends that go to this vet. Unfortunately when I called the reviews were confirmed. I told the receptionist that my dog had a puncture wound and that I wanted her to been seen. The office person "Vicki" had a very unprofessional tone right away (which quite frankly, is just plain odd!!!) and I questioned why this is the case. I am a professional and I expect to be treated in a professional manner when I call someone's office. I told this to Vicki and then asked for her name which she replied with a long silence. I then said "hello?" and she asked if I wanted to speak to the doctor. I said "yes, I would want to know if I someone was answering the phones in my office the way you are" and she said that he is unavailable but that she could take down my name and number. I pointed out that I am hesitant to give her my name since she wouldn't give me hers, and that I would just call back. Since I already knew her name, I said "yours is Viki right?" and then she finally confirmed. I said "I'm sorry that it took me asking you that twice, but I would also include this information in my feedback online." Being a vet is not easy for so many reasons, and obviously you have enough customers there, but it might also be important to be mindful of your reputation in the community for those who are not customers. Some people are just not cut out for customer service and looking online, I am not the first person to have this impression of your office. If I was the vet working here I would be pissed to go through all that education and have some unskilled office person tarnish the name of my business.Read Less

Hello, Just thought you should know--- I am writing to let you know that my first impression of your office was a poor one. I have read reviews online that echo this sentiment (specifically regarding the office staff) but since my main concern is the actual vet, I decided to call anyways. Also, I have heard good things from my personal friends that go to this vet. Unfortunately when I called the reviews were confirmed. I told the receptionist that my dog had a puncture wound and that I wanted her to been seen. The office person "Vicki" had a very unprofessional tone right away (which quite frankly, is just plain odd!!!) and I questioned why this is the case. I am a professional and I expect to be treated in a professional manner when I call someone's office. I told this to Vicki and then asked for her name which she replied with a long silence. I then said "hello?" and she asked if I wanted to speak to the doctor. I said "yes, I would want to know if I someone was answering the phones in my office the way you are" and she said that he is unavailable but that she could take down my name and number. I pointed out that I am hesitant to give her my name since she wouldn't give me hers, and that I would just call back. Since I already knew her name, I said "yours is Viki right?" and then she finally confirmed. I said "I'm sorry that it took me asking you that twice, but I would also include this information in my feedback online." Being a vet is not easy for so many reasons, and obviously you have enough customers there, but it might also be important to be mindful of your reputation in the community for those who are not customers. Some people are just not cut out for customer service and looking online, I am not the first person to have this impression of your office. If I was the vet working here I would be pissed to go through all that education and have some unskilled office person tarnish the name of my business. Read Less

Best place to take my pets too .. Very friendly staff . I'm so grateful for the care my babies get .. The doctor is amazing and takes his time to make sure all the pets are taken care off .. Thank you all so much for the great care you gave my baby girl today Read Less

I just called to schedule an appointment and was asked if my dog was a patient there. When I said he would be a new patient I was asked in a condescending tone if I was "actually" a client there. Well, no I just got this dog. Just my luck they aren't accepting new clients. Since I'm not actually a client I'm not in the club and I wouldn't recommend calling this vet if you aren't in the club either. Read Less

Dr. Robinson and his crazy bunch of girls are simply the best. ALWAYS there for me( and I need them often)...and always caring...whether it is an injured bluejay from the back yard, or a Grand Champion bulldog. I have shared so many tears with them, and even more laughs. I thank them all for their compassion and help with my endless animals. I don't know what I would ever do without them. Love you all!!! Read Less

Medina vet clinic takes such good care of my fur babies. They saved my dog Pete's life a few years ago. They are always patient with my one dog who has a bad case of little dog syndrome. Their services are excellent and prices are fair. Read Less