Mendon Village Animal Hospital used to be about the animals. They HAD the best care, love, support and "parent" bed side manner. I have taken my animals to this hospital for the past 11 years. I have ... Read More
Mendon Village Animal Hospital used to be about the animals. They HAD the best care, love, support and "parent" bed side manner. I have taken my animals to this hospital for the past 11 years. I have had 3 dogs and 5 cats throughout that time. I have had several allergy problems with pets, illnesses, injuries, surgeries, and issues that you just could not imagine. However, it is in my opinion that the practice has become too large, and too rushed. It is not the same. It is not the office staffs fault, or even the technicians. I don't believe that all of the doctors are to blame either. I have had several instances where my chart, my pets meds, or bill has been incorrect. My service has been at times, not at par, I have been pushed to the back burner and even had tests forgotten to be run. The last straw was when I took my latest pet in to be neutered and I was pushed off until the evening for him to be done. I was never notified, no staff answered the telephone the 3 times I called after 2:00 as I was told to do, and I was literally lied to, berated, chastised and patronized by one of the OWNERS of the practice over the telephone when I wanted to know why I could not pick up my kitten on time. I am not an insignificant pet owner or even a lackadaisical one. I keep track of my animals and I take care of them. I have paid good money to that practice. I have spent upwards of $15,000 in the past 5 years to keep my animals healthy. The least they could do is treat me with respect. Read Less