We went here for emergency visits only, not standard care. I came in twice: once at 4am and another at 8pm. Both times a nurse saw them in 10 minutes, then we had to wait 30 - 40 minutes till the vet could see us. Our dog ended up needing emergency surgery to removed plastic lodged in his GI. They called us before and after surgery (which happened around 1am) to keep us up to date on his recovery. All three Vets that we talked to were really proactive and discerning. Read Less

Had to bring my cat here as an emergency and they were quick to take him and care for him. The doctors and staff were honest and very caring. A few months later had another emergency with my cat and had to take him to a 24hr emergency. Sadly my kitty didn't make it but the veterinarian from Park East called to say his condolences and reassure us we did everything we could.Read Less

I live in Brooklyn and had used Park East a few times because of word of mouth from others. They are a little pricer than where I live locally, but the quality of service cannot be matched. My 10 y/o Bull Terrier became sick on a Thursday night, not eating and vommiting. On Friday my local Vet (who ran his blood and discovered elevated liver levels) recommended for him to go to a specialized place with an ICU for fluids and an Ultra Sound tech. So I brought him to this fancy and well equiped hospital on the upper west side. Hey stayed over night for treatments/ultrasound and the next day they stated they found masses on his spleen and adrenal gland. They stated I could either a) put him down as it is most likely cancer or b) $5k exploratory surgery with minimal sucess rate. I asked if they treated him with antibiotics and they stated no because they stated it was not an infection in their opnion. I opted for my own created option c) take him home and think about it. They asked me to sign all documents stating they warned me the dog was going to pass if I took him home and what signs to watch out for. The next day I brought him to Park East and to see Dr. Kennedy. My opinion after hearing the the Vet's diagnosis the day before was to have him put down (after all vets are the professionals and have specialized training in treating animals which I do not). Dr. Kennedy examined him briefly then left the room to call the vets who treated him yesterday and discuss the case with her colleagues at Park East. She stated that she and her collegues disagreed with the hospital's diganosis and wanted to try one last thing to rule out before I make the ULTIMATE decision. It required the little guy to stay inhouse on an IV and receive lots of antibiotics. Dr. Kennedy said that all the pieces did not fit (liver levels/symptoms) to conclude that my dog had cancer and would not feel right to euthenise without giving me the right to see if he could be helped. It would not hurt to try in my opnion. After 5 days of IV and heavy meds (plus another inhouse sonogram which contradicted the other HOSPITAL results as there was no adrenal mass), my little guy was discharged. His liver levels were almost normal. It turned out that my dog had a serious liver infection. I was given constant updates by the staff and the Dr as to his status the entire stay and a detailed discharge plan when leaving (new diet, medication, etc). As I would arrive daily to visit, the entire staff knew my little guy and each Dr. on staff that day came over and discussed with me my dog's progress. Not a day goes by when I think about the decison I almost had to make. Thank you Park East and Dr. Kennedy for letting me know it was not time for that decision. My little guy (at 10) is now running around and playing at home. The staff, from the front desk, to the excellent techs, to the fantastic Drs, are all wonderful. As they are located on the upper east side of Manhatten, price was a little concern, but there was nothing hidden from me. I knew what to expect every step of the way and never once felt pressured. In the end it was not that bad and when considering what I was charged on the Upper Westside for 1 night it was a BARGIN! But in the end, I went home with my dog. Something that I never thought would happen. Update: 11/09 - My dog has had a follow-up ultrasound/sonogram and nothing has "grown". In addition he has had two full blood tests over the past 2 months and all levels are normal! It is just such a good feeling everyday that I gave myself some time to think and brought him somewhere else. Not that the other place was bad, but they diagnosed him according to their outlined patterns. It just so happens that Park East uses a different approach which in the end saved a dog's life. :)Read Less