The Animal Medical Center
New York, New York
Reviews
Timothy Clements
2 Mar 2021
REPORT
They are so greedy for money very rude Please don’t take your dog they will kill it at your expense look at the Reviews please listen they cause my dog to die
Karen Angel
10 Jul 2018
REPORT
Horrible institution with great medical care. When my dog needed a pacemaker and developed a blood clot in her leg, they managed to make the situation even more traumatic and stressful. They lied (fro...
Horrible institution with great medical care. When my dog needed a pacemaker and developed a blood clot in her leg, they managed to make the situation even more traumatic and stressful. They lied (from the top down: CEO Kathryn Coyne told me my healthy dog shouldn't have been at AMC as they were "triaging dogs for the flu in the lobby" and, when I asked why no one had warned me and requested that AMC pay for a prophylactic flu shot for the dog, denied having said that), twisted facts (I said very calmly to the head of customer relations, "This is in no way a threat, but your customer service is so awful that it would make a completely non-homicidal person feel like murdering half your staff," and Coyne told me that my threat had been reported to the police), and offered zero customer service or assistance, despite charging about $15,000 in fees. My dog's ER doc requested that I drive to the city (three hours) to try to get her to eat; then I was thrown in a remote exam room and had to fight to get any of the assistance I needed -- wee-wee pads, different types of food to try, a paper cup so I could get a drink of water, someone to come get the dog so I could take my other dog outside for a walk -- despite the fact that the dog was attached to an IV and in intense pain so I couldn't get up. Coyne's sarcastic response: "I'm sorry we couldn't get you things you wanted every 15 minutes." She also said that visits were supposed to be limited to 15 minutes, although obviously I wouldn't have driven three hours if I had been told in advance it would be a 15-minute visit, nor is it reasonable to expect that I would be able to get a critically sick animal to eat in 15 minutes. Next time I need emergency services, I will drive a little farther and go to Tufts' or Cornell's veterinary hospital, where they know how to treat humans as well as animals. As another customer in AMC's waiting room put it, "They're great with dogs and not so good with people." Make that atrocious with people, and I'd say spot-on. Addendum: My dog, who was dangerously ill and spent five days in the Animal Medical Center's ICU earlier this month, has made amazing strides, and I attribute that in part to the fact that I fought for her every step of the way. Yet it shouldn't have to be such a big fight to get help with simple, non-medical tasks, such as feeding the dog, which her ER doctor had requested I drive three hours to the hospital to do. It especially shouldn't have to be such a big fight when the bill is $15,000. Since Lily is doing so well, I have been having congratulatory, jubilant conversations with her cardiologist at Upstate Veterinary Specialties and her veterinarian at Lake Katrine Animal Hospital, but the cardiologist at AMC who installed Lily's pacemaker couldn't even be bothered to answer several questions I emailed to him after her surgery. This lack of responsiveness permeates every level at AMC. The only time an AMC official was truly responsive to me was when the CFO called me to collect payment over the phone via debit card so I could get my dog released from AMC and transferred by puppy ambulance to Upstate Veterinary Specialties. Once the bill was paid, the CFO, Paul Greene, promptly became impossible to reach with additional questions, such as whether he had forwarded an email detailing my issues with AMC to its board of trustees as I had requested since there is no email address for them listed on AMC's website. Addendum 2: AMC just sent me a letter saying they have terminated our client relationship -- ha, as if I would ever go there again. As well as being liars with no concept of customer service, these people are spiteful and vindictive. Funny how I had no customer-service issues with the other two animal hospitals my dog attended during her crisis, but yet, despite AMC's reputation for horrible customer service, the problem is me. The other institutions understand that when someone is under great emotional stress because their dog is suddenly gravely ill, you offer more assistance, not less.
Lindy Friedman
29 Jun 2018
REPORT
From the initial diagnosis to the surgical correction, could not ask
for better service. My pup is 8 months old. Thanks to AMC, he now
has the chance at a long and happy life. I am beyond grateful...
From the initial diagnosis to the surgical correction, could not ask
for better service. My pup is 8 months old. Thanks to AMC, he now
has the chance at a long and happy life. I am beyond grateful.
Maksim Melnikov
6 Jun 2018
REPORT
Dr. Keyserling, Christine is truly an amazing human being. Yesterday I had to let my my best friend Milo go, he was only 5 years old, but there were no other option left for. They could of performed t...
Dr. Keyserling, Christine is truly an amazing human being. Yesterday I had to let my my best friend Milo go, he was only 5 years old, but there were no other option left for. They could of performed the surgery, just to charge for it instead of telling me the truth, but I was treated with respect and I knew my option right away. Dr. Keyserling, Christine was compassionate and kind entire time, I was given a private room and as much time as I needed before I was ready to let him go. He was in too much pain to be so selfish and stretch that time, and tears in his eyes made me cry nonstop. The process itself was very fast, but I had the chance to hold his paw, whisper in his ear “I love you with all my heart.” I felt his last breath, and he was gone. I was still given the option to spend time with his body as long as I needed. I just couldn’t stop crying, it was too much. Kind words from staff, no rushing, they gave me every respect to allow me to grieve for my best friend who is now gone. It was right from the start, I came in, no extra bs, staff ran out took Milo from me, and I knew I came to the right place. I’m a nurse myself, so I knew my dog was declining very fast. Who ever is reading this, cherish your best friend, bring him/her here, they offer packages for needed procedures if you’re lucky to have that option.
Michael Williams
29 May 2018
REPORT
i came here when my vet was closed a day early for the holiday weekend to treat an infected bite wound, and i'm so glad i did. the staff was very courteous, professional, and made me feel like my and ...
i came here when my vet was closed a day early for the holiday weekend to treat an infected bite wound, and i'm so glad i did. the staff was very courteous, professional, and made me feel like my and my cat were their priority, even when they were clearly very busy that day.
i am totally confident that my cat got exactly the care she needed to have a quick and complete recovery with as little stress for her as possible.
the bill was a little higher than i'd hoped for, but they were up-front about it and gave me an itemized list before i surrendered her to the procedure. now that she's healing well, i am totally glad that i went with Animal Medical Center and don't regret a penny spent.
tensacross
16 May 2018
REPORT
my cat's back legs became paralyzed and he was in a lot of pain so I rushed him to the animal medical center at 10pm on a Monday night.
there was no wait and the staffers were calm, respectful, and pr...
my cat's back legs became paralyzed and he was in a lot of pain so I rushed him to the animal medical center at 10pm on a Monday night.
there was no wait and the staffers were calm, respectful, and professional with me. they ended my little best friend's suffering with the utmost compassion for him and empathy for me.
I cannot speak more highly of the staff I encountered here - young, highly competent, compassionate professionals who added grace and dignity to one of the hardest, most difficult moments of my life.
my only complaint here - the only sour note - is that the parking attendant here extorted a awful lot of money from me. in cash. I paid it because at the time I was in a stressed panic state. this shark should not be allowed to work here.
Simon Bucknall
13 May 2018
REPORT
We were suspect of this place given some of the other reviews, but needed to go as our usual vet was closed (it was late Saturday night)... we were seen quickly by the welcome staff and then Liz (nurs...
We were suspect of this place given some of the other reviews, but needed to go as our usual vet was closed (it was late Saturday night)... we were seen quickly by the welcome staff and then Liz (nurse)... both were absolutely great and were a massive help to our Frenchie. Thank you Liz!
Gaurav Patel
6 May 2018
REPORT
I live in India, but I reviewed this place because I want be a Vet here and that's my dream. I am just of 16 but I wish in future I could work at this wonderful place. And AMC you are the best in N...
I live in India, but I reviewed this place because I want be a Vet here and that's my dream. I am just of 16 but I wish in future I could work at this wonderful place. And AMC you are the best in NYC.
Marjorie Armour
30 Apr 2018
REPORT
I would like to thank wj for his outstanding support on behalf of my pet dog printz. He kept his eye on my situation and did what could do in the tense situation I had been dealing with. Thank you! I ...
I would like to thank wj for his outstanding support on behalf of my pet dog printz. He kept his eye on my situation and did what could do in the tense situation I had been dealing with. Thank you! I will never forget you!!
Sheila Rosario
17 Mar 2018
REPORT
I love this place. Put my Michee (15 year old orange tabby) down about three years ago. The compassion still stays with me to this day. The support of the staff and the doctor still brings a tear to m...
I love this place. Put my Michee (15 year old orange tabby) down about three years ago. The compassion still stays with me to this day. The support of the staff and the doctor still brings a tear to my eye. I only come here when my yorkie or maltese have an emergency because they are a bit pricey. Very knowledgeable, kind, compassionate, and clean. Worth every single penny :)
victoria canet
8 Mar 2018
REPORT
Had a very good experience with my cat's dental work.. Everything was excellent. The dentist went above and beyond to provide the very best care.. Highly recommend.
J N
27 Feb 2018
REPORT
I commend this place for its state-of-the-art technology, the loving vets and aides and the understanding of immediacy. Having a sick dog that has lived and continues to live a full and happy life is...
I commend this place for its state-of-the-art technology, the loving vets and aides and the understanding of immediacy. Having a sick dog that has lived and continues to live a full and happy life is due to AMC. We tried several private vets, which misdiagnosed or refused to treat the dog. AMC knew what needed to be done and continues treatment. I will agree that the price of treatment is high, but we have not found it substantially higher than many incompetent private vets. And, the love our dog gives us is worth all the money in the world. (PS: get medical insurance and the bills will not be so painful.)
Carina Climes
18 Jan 2018
REPORT
WARNING! DO NOT BRING YOUR BELOVED PET HERE! THEY WILL DIE! THEY DO NOT CARE FOR THE WELLBEING OF YOUR FURRY LOVED ONE!
Especially if you don't have the Bill Gates money to afford all the over priced ...
WARNING! DO NOT BRING YOUR BELOVED PET HERE! THEY WILL DIE! THEY DO NOT CARE FOR THE WELLBEING OF YOUR FURRY LOVED ONE!
Especially if you don't have the Bill Gates money to afford all the over priced bills.
I REPEAT! DO NOT BRING YOUR BELOVED FURRY LOVED ONE HERE IF YOU WANT THEM TO LIVE, UNLESS YOU HAVE BILL GATES KIND OF MONEY!
Kyle J.
2 Jun 2017
REPORT
Night and Day difference in comparison to other options.
Took my cat here with a "broken leg" per ASPCA exam 2 days ago, only to find out that all she had was a cat bite.
The doc here was super coo...
Night and Day difference in comparison to other options.
Took my cat here with a "broken leg" per ASPCA exam 2 days ago, only to find out that all she had was a cat bite.
The doc here was super cool. She economically examined and treated my cat.
Was very thorough in explaining exam results and course of treatment.
My time and money here was well spent in comparison to the nightmare BS ASPCA put you through.
Albania Henriquez
23 May 2017
REPORT
If I would read these listed reviews before I wont take my dog to this place, my dog might not be in critical condition ,ready to die.
When I took my dog to this place his stomach was swollen, h...
If I would read these listed reviews before I wont take my dog to this place, my dog might not be in critical condition ,ready to die.
When I took my dog to this place his stomach was swollen, he eat some unseasoned cooked beef and sweet potato the day before, at 2am he was screaming with his little stomach inflamed, I got desperate, took taxi and brought my little angel to this beast "veterinary" they took X-ray, they X-ray show an inflamed stomach, they said they have to do a surgery $8000.00 to see what is inside of his stomach, 7:45am surgery done, kirsch the only thing she can told me is that my dog still breathing, she'll call me back.
At 2pm I wet back to see my little doggy with a bunch of tube, she told me I don't have the option to take him to another place because he will die if they remove him from those tube, now she said his stomach is twisted, she said she found a tumor that she can't remove. Now his in critical condition ready to die. She even said these condition affected my dog brain.They charged me $8000.00 dollars just to say they don't know if my dog going to recover, they don't think my dog could come back to my home, and if he stay another day with them they will charge more on top of the $8000.00 They only think he going to die. I left this animals place in tears. These women's with I don't know what type of college degree their business it's very simple: play with the loneliness, emotions and love people have with their animal. At 8:30pm "dr. Kirsch Meghan " called me to tell me his heart stop.
Now I am searching at office of the professions: kirsch Meghan is not a veterinary technician. She don't have the license to assist in an animal surgery
Meredith Mannix
10 May 2017
REPORT
I feel like a lot of the negative reviews for Animal Medical Center focus a lot on practices that are common and necessary for all animal hospitals. Emergency rooms generally mean you will be waiting...
I feel like a lot of the negative reviews for Animal Medical Center focus a lot on practices that are common and necessary for all animal hospitals. Emergency rooms generally mean you will be waiting especially if your pet is in stable condition and paying 300 for urgent care is pretty standard. Just compare that to going to the ER yourself without insurance. We had a really great experience here. Our dog started vomiting uncontrollable and had very bloody diarrhea and was taken in by a nurse immediately who was very gentle and kind. She was seen by an on-call intern about 20 minutes later (which is pretty standard if not fast) and the vet was awesome. She gave us many different choices for diagnosis and treatment and explained all of the pricing upfront and told us what she thought the best course of action was. She spent a lot of time with us explaining these options and seemed to really care about the well-being of our dog. Dr. Chou and nurse/ front desk assistant that I can't remember because I was frantic when I came in, thank you so much for taking great care of Pegi!
Nina Sanadze
19 Mar 2017
REPORT
The Animal Medical Center has provided the most outstanding care that I have ever seen! The doctors called me, 3 times a day day or night to update the progress and surgery report for my dog. I felt l...
The Animal Medical Center has provided the most outstanding care that I have ever seen! The doctors called me, 3 times a day day or night to update the progress and surgery report for my dog. I felt like life is precious for all the doctors at the center, each life, let it be dog's or human's. They were compassionate, knowledgeable, explaining everything to me in details, the prognosis and the chances of my dog's recovery. They were honest and told me my dog has only 70% of recovery after surgery. In no way I felt pressured into any decisions, but rather supported with whatever decision I would make. They offered all resources for us, when we could not have done that on our own. My younger brother, my family and I are forever grateful for saving life of our dog Monica. When we came in the blizzard night to the emergency room, with our precious family member Monica, a 9 year old Chiweenie we were taken in a few minutes into the cabinet, the nurses assisted her(Monica) while I was filling our documents. The compassion, understanding have touched my heart, of the nurses, interns, doctors, staff and all medical personal. May God bless the work you are doing!
I agree with the statement on your wall, we cannot change the world, but we can change the world for one animal and the life of the owner.
Jennifer Zinda
23 Feb 2017
REPORT
I feel like my dog receives good care here, but I can't say I enjoy going. Even the most basic trip for vaccines seems to take 90 minutes. We've waited as much as 30 minutes after our appointment time...
I feel like my dog receives good care here, but I can't say I enjoy going. Even the most basic trip for vaccines seems to take 90 minutes. We've waited as much as 30 minutes after our appointment time to be seen. Checking out and getting meds takes a while after that.
Erika M
21 Feb 2017
REPORT
Hands down the best care available. Access to dentists, neurologists, and every specialty that exists all under one roof. MRI machines and the latest technology. Open 24/7 and an absolute godsend in a...
Hands down the best care available. Access to dentists, neurologists, and every specialty that exists all under one roof. MRI machines and the latest technology. Open 24/7 and an absolute godsend in an emergency. The doctors are compassionate and easily accessible just like your local vet. They keep in regular contact with you when your pet is admitted to the hospital to update you on your pets condition. They follow up with you after your pet is released. You do not have to chase them down. We recently had to put a pet to sleep, and they went above and beyond to make sure we had what we needed emotionally, answering 1000 questions, allowing as much time as you need to say goodbye to your pet in private. They'll do pretty much whatever you want to help you cope with difficult situations. You can expect to pay more here than you would at your local vet, but personally I don't mind, knowing that I am getting the best possible care and I don't need to wonder if I need to get a second opinion, or run all over town with a sick pet to get the care we need. I don't mind paying a little more to support this wonderful hospital.
Donna Geraghty
17 Feb 2017
REPORT
The doctors and staff at AMC are outstanding they have the knowledge and experience that cannot be measured. The hospital seems to run like a well oiled machine. Hands down they have the correct peopl...
The doctors and staff at AMC are outstanding they have the knowledge and experience that cannot be measured. The hospital seems to run like a well oiled machine. Hands down they have the correct people working there from the receptionist to everyone you encounter. Bravo keep up the great work
Diana Anc
1 Feb 2017
REPORT
Honestly the worst experience ever. The receptionist gave me an attitude like I did something to her. The vet intern made it seem like I did not know my cat had a problem. Pricing is ridiculous. Vet i...
Honestly the worst experience ever. The receptionist gave me an attitude like I did something to her. The vet intern made it seem like I did not know my cat had a problem. Pricing is ridiculous. Vet interns should definitely not give attitudes to clients who are concerned about their pets. Never again shall I go here. Avoid this place at all costs.
Jaime Tan
29 Jan 2017
REPORT
The care and patience that the entire staff has is not only one of their best actions but the surgical team was so open with communication and available for me all times. They provided amazing care fo...
The care and patience that the entire staff has is not only one of their best actions but the surgical team was so open with communication and available for me all times. They provided amazing care for my dog discovering her tumor and removing it successfully and the follow up calls two to three times daily have been comforting. They were available even at 11pm at night for us to see her when we wanted to check on her before she was going to sleeep. I can not praise them enough.
Laura Gomez Montalvo
14 Jan 2017
REPORT
As, always, Dr Brausa took good care of Georgio, she worked out what we are going to be to help him with is condition. He had blood taken, he was given medication and a new diet. She explained how man...
As, always, Dr Brausa took good care of Georgio, she worked out what we are going to be to help him with is condition. He had blood taken, he was given medication and a new diet. She explained how many times to give him his medication and how to give him his new food. She is a wonderful doctor and I always know that she is always doing the best. I left feeling so much better and I wasn't the patient. Love you, Dr Brausa.
Theresa Robins
9 Jan 2017
REPORT
About 5 years ago, I discovered AMC. I was to 2 vets that couldn't figure out why my dog couldn't balance. Dr. McCue was very thorough and caring through the worst time of my life, finding out my best...
About 5 years ago, I discovered AMC. I was to 2 vets that couldn't figure out why my dog couldn't balance. Dr. McCue was very thorough and caring through the worst time of my life, finding out my best friend had an inoperable brain tumor. I didn't care much for the oncologist I spoke to, so I called Dr. McCue back to discuss options for treatment, and he helped me get some extra QUALITY time for my pup. The facility is beautiful, and has a specialist for everything, and the bedside manner is top notch. I recommend AMC to anyone in need of a specialist! It was well worth driving to from south nj!
Valerie Loei
29 Dec 2016
REPORT
Special thank you to dr Wiley; other vets & all the staffs, you guys are amazing human being who treated my beautiful Princess was dying from the heart failure yesterday morning & just went the surger...
Special thank you to dr Wiley; other vets & all the staffs, you guys are amazing human being who treated my beautiful Princess was dying from the heart failure yesterday morning & just went the surgery for the pace maker yesterday afternoon. My gratitude & appreciation to you all for your amazing service & compassion. May the blessings be with all of you for saving my beautiful Princess life
Aech Bee
28 Dec 2016
REPORT
My cat is extremely aggressive and nasty with vets, and everyone I met at the hospital dealt with her very compassionately (highly unusual compared to the "regular" vets we've been to). The doctors to...
My cat is extremely aggressive and nasty with vets, and everyone I met at the hospital dealt with her very compassionately (highly unusual compared to the "regular" vets we've been to). The doctors took adequate time in discussing things with me. It took about 3 hours from triage to checkout on a Tuesday night (right after Christmas) for sedation, urine draw and X-rays - with lab tests & antibiotics it came to $670. $170 of that was the emergency fee. The prescription was filled on-site and the waiting area was clean with efficient and friendly receptionists. So far the antibiotics seem to be working for her; overall I am quite relieved to have a 24 hour vet nearby which I feel comfortable bringing my pet to for care.
Brian McCallion
27 Nov 2016
REPORT
Very strong diagnostic ability. I highly recommend you authorize any tests they ask you to approve. Ask lots of questions and make sure you learn as much as possible from this world class team of prof...
Very strong diagnostic ability. I highly recommend you authorize any tests they ask you to approve. Ask lots of questions and make sure you learn as much as possible from this world class team of professionals. Both my dogs have extended and higher quality of life through treatment by the Cardiology, Neurology, and Internal Medicine teams.
Susana Saldarriaga Romn
11 Nov 2016
REPORT
I am soo grateful, I cannot thank these people enough for stabilizing my baby Lucas while he was hospitalized. The front staff are extremely helpful and so are the doctors and nurses. They are very i...
I am soo grateful, I cannot thank these people enough for stabilizing my baby Lucas while he was hospitalized. The front staff are extremely helpful and so are the doctors and nurses. They are very informative, they'll explain you anything 100 times if necessary, extremely supportive and lovely with the patients. Throughout Lucas stay, the doctor kept me updated through phone calls 3-4 times a day explaining me how my Lucas was doing and the procedures that they were doing on him. He's finally back home, thanks God!! I missed him so much! Thank you again for everything you guys do!
Jessica Chang
31 Oct 2016
REPORT
I cannot recommend AMC - The Animal Medical Center enough. I came into the emergency room clinic this morning devastated that my cat of 11 years Coco had FATE. I had just came from another vet clinic ...
I cannot recommend AMC - The Animal Medical Center enough. I came into the emergency room clinic this morning devastated that my cat of 11 years Coco had FATE. I had just came from another vet clinic who gave me the diagnosis, but did not want to take any time to explain to me what was happening or offer treatment to comfort my suffering cat and offered AMC as an alternative. I'm so glad I came. I was met with the most compassionate, informative and caring staff. Even though there was nothing that could be done to save her, they quickly whisked her away to make her comfortable and very informatively and kindly explained to me exactly what had happened to my dear cat. She had gone into heart failure and the only thing left was euthanization. I knew that they wanted to do all they could to save her, but no amount of money or treatments in the world were going to do that. They could've easily tried to rack up an ungodly bill, but instead, they did the right thing. She brought my beloved cat out, who before was howling in pain and struggling to breath, now calmly and comfortably wrapped in a soft blanket and placed her in my lap. I was so realieved to see her so cared for, comfortable, and no longer in pain. My four year old daughter was with me and they very kindly and patiently let my daughter say her goodbyes and speak with her. They then offered for another kind staffer to sit outside in the waiting room with my daughter to play while I delt with the great loss of having to euthanize my beloved cat. They wanted to allow me to fully grieve without compromise or interruption and were willing to do anything to make that happen. At that point it was time. She very compassionately informed me of how the euthanasia would happen and allowed me to take all the time I needed before she began, telling me don't worry, just let me know when you are ready. Coco very quickly and peacefully passed, wrapped cozily in my arms, with so much love around her, showered in cuddles and kisses. After allowing me to take all the time I needed to grieve and say my goodbyes, they offered to make and send me an imprint of her paw. It's things like this that make all the difference when suffering a loss as great as this. They didn't have to do any of those extra things, but they did because they care. I'm devastated my cat is gone, but I'm glad to have had such professional and compassionate people to help us through this difficult time and I cannot thank them enough for all they did for us and for Coco and for all the kindness and compassion they gave to her and I in her final time here on earth. They went above and beyond for all of us and I will never forget all they've done for us. Thank you.
Jennifer Ludwigson
28 Oct 2016
REPORT
Dr Slade was caring, thorough, thoughtful, accessible. He took the time to explain everything in detail and communicated complicated issues in layman's term. Very happy with the care we received. In ...
Dr Slade was caring, thorough, thoughtful, accessible. He took the time to explain everything in detail and communicated complicated issues in layman's term. Very happy with the care we received. In my experience, the main focus was on the care of my dog. My experience at a different Manhattan animal hospital, was the focus was on billing. AMC is a non-profit teaching hospital that can count on my support forever.
Susan Givner
13 Oct 2016
REPORT
Dr. McCue is an excellent vet. He has taken care of all four of my cats for the past ten years. I had bad experiences at my local vet in Brooklyn and will only go to the AMC for my cat's health needs....
Dr. McCue is an excellent vet. He has taken care of all four of my cats for the past ten years. I had bad experiences at my local vet in Brooklyn and will only go to the AMC for my cat's health needs. Dr. McCue is dedicated and compassionate. I am thankful that my cats have such a wonderful vet, My cats have also seen Dr.Riback for dental work and Dr. van der Woerdt for eye care,Both doctors gave them excellent care. I highly recommend the AMC.
Bella Thompson
10 Oct 2016
REPORT
I took my dog to The Animal Medical Center between 7 and 8pm and couldn't believe the nonsense I was told upon my arrival. I came here because my dog was pooping blood outside while I was walking her....
I took my dog to The Animal Medical Center between 7 and 8pm and couldn't believe the nonsense I was told upon my arrival. I came here because my dog was pooping blood outside while I was walking her. So I wanted to make sure that she didn't have some kind of illness.
Timeline of events....
1. Nurse asked me questions about my dog and why she was brought in. Because my nurse saw a very active/energetic/happy dog, she automatically assumes my dog is perfectly fine and there was no emergency. She literally told me that taking my dog's stool sample wouldn't be necessary. (RED FLAG). Why on earth would you say "The stool sample doesn't really tell you much information"?
2. They treated my arrival as if it wasn't an emergency. I was told that I had to wait an hour and 30 minutes until the vet sees my dog. (That was too long)
3. I waited for a while and was told that I still had to wait for an additional hour and a half because my dog was in stable condition. So since my dog was not lethargic or showing other critical symptoms, she shouldn't be seen right away??
I don't think I will be coming back for any other emergencies with my dog. I am so glad I walked out before she saw the vet. Save your money and go some place else.
Ian Scott
16 May 2016
REPORT
I originally had a 5 star review based on my initial visit but have changed it. While the initial visit was great, the service went down hill from there. The main reason I changed my review though i...
I originally had a 5 star review based on my initial visit but have changed it. While the initial visit was great, the service went down hill from there. The main reason I changed my review though is because of the last visit. I brought my dog in for an emergency visit as I noticed her eye was very red. (she had a cataract already and we had surgery scheduled in about a month). They took my dog away and did "tests" and said she was fine. One month later when we actually went to do the surgery at Cornell hospital, she had glaucoma and they could no longer operate on the the eye. The doctor told me that given the size of the eye, the pressure had been building up for some time. I don't know how they could have missed that. Perhaps my dog did not have pressure build up when I brought her in but I could not in all good conscious recommend the hospital for eye care.
adriano olivo
25 Apr 2016
REPORT
The worse i took my dog and they just charged me and did not even give him a full check up and gave meds that made everything. He passed away amc doesnt care about anyones pet. Save your pet and not t...
The worse i took my dog and they just charged me and did not even give him a full check up and gave meds that made everything. He passed away amc doesnt care about anyones pet. Save your pet and not take them there
Christopher Pennington
22 Apr 2016
REPORT
Simply put AMC saved Napoleon's life. The staff from the reception team to the doctors themselves were incredible, compassionate and highly skilled. Impressively AMC is dedicated to training the next ...
Simply put AMC saved Napoleon's life. The staff from the reception team to the doctors themselves were incredible, compassionate and highly skilled. Impressively AMC is dedicated to training the next generation of vets also and I am sure these young dedicated professionals will go on to save many loved animal friends.
CLARISAL TAR
19 Apr 2016
REPORT
All the vets from AMC are very kind, responsible, very knowledgeable. If you love your pet, AMC is the best place to trust. If I know earlier about AMC, my 18 years and 8 months old Clarisal wouldn't ...
All the vets from AMC are very kind, responsible, very knowledgeable. If you love your pet, AMC is the best place to trust. If I know earlier about AMC, my 18 years and 8 months old Clarisal wouldn't suffer like she is now. Other vets I have visited for all these years, they just take money and they don't even bother taking your call or email response. AML vets are 24 hours a day responding my email and give me all suggestion. It's worth to pay. They are like family, and very kind to Clarisal. I know this is ending for her, but they try their best for Clarisal. Thank you Dr. Dennis Slade ( Internal Medicine Specialist ) Dr. Abigail Thomson ( Internal Medicine ), Dr. Alison.Tarbell ( Cardiologist ) and Dr. Christina Romero for all your kindness.
Stacey McLarty
1 Apr 2016
REPORT
I've been very happy with the care I've received for my elderly dog. The staff always treats us with compassion and common sense. As an owner of a geriatric dog, I want to be careful to avoid procedu...
I've been very happy with the care I've received for my elderly dog. The staff always treats us with compassion and common sense. As an owner of a geriatric dog, I want to be careful to avoid procedures that would extend his life at the expense of his quality of life; staff has always been supportive of that goal, as well as reasonable and thorough in their explanation and assessment of the risk/ benefit analysis.
LorrieHolli
19 Jun 2012
REPORT
I found your doctors and nurses to be amazingly caring and loving people. I am also amazed by how happy everyone seems to be. I told our doctor that he must love his jon since he is always smiling.
LillyFlower4
6 Jun 2012
REPORT
Excellent care and outstanding follow-up. It was a great experience, and Dr. Palma could not have been more helpful and informative. I also really liked that everything was faxed to my dog's vet downt...
Excellent care and outstanding follow-up. It was a great experience, and Dr. Palma could not have been more helpful and informative. I also really liked that everything was faxed to my dog's vet downtown consistently without me having to ask. I had heard that in the past the AMC was not good at all with follow-through and details such as this, but I am very happy to say that that is clearly no longer a problem. I would not hesitate to recommend AMC to anyone at all.
KatelynB620
31 May 2012
REPORT
I have been two AMC three times, twice for emergencies and once for a follow-up after an emergency visit. All three times I received very good care and found the staff to be compassionate and helpful....
I have been two AMC three times, twice for emergencies and once for a follow-up after an emergency visit. All three times I received very good care and found the staff to be compassionate and helpful. Dr. Moore in particular was terrific and very helpful in responding to my questions over email.
ValueD412
24 May 2012
REPORT
Very organized, great team work. I received succinct, but complete information about plan of care. Dr. Macina and his team have a great ""bedside manner"". A diagnosis was made that other vets (not fr...
Very organized, great team work. I received succinct, but complete information about plan of care. Dr. Macina and his team have a great ""bedside manner"". A diagnosis was made that other vets (not from AMC) had overlooked.
KittyCato
17 May 2012
REPORT
My experience is always good when I come to the AMC. The employees always have smiles on their faces and make me feel comfortable.
ErDion9
10 May 2012
REPORT
It could not have been more helpful, kind and efficient. Every person we came in contact with was very professional and kind. I have never had such a positive experience with health care of our animal...
It could not have been more helpful, kind and efficient. Every person we came in contact with was very professional and kind. I have never had such a positive experience with health care of our animals or my family and friends, for that matter. Drs Jennings and West are wonderful.
olivem1
27 Apr 2012
REPORT
I would give negative stars. There are a couple good Vets but the rest are awful and they work as a team. Meaning your dog or pet will be given to another Doctor bc they only work a few days A week. M...
I would give negative stars. There are a couple good Vets but the rest are awful and they work as a team. Meaning your dog or pet will be given to another Doctor bc they only work a few days A week. My dog was seen by at least 7 doctors. Who passed him around on when they are off. I spent over 15,000.00 dollars and I would have spent more to save my dog, however I was treated with disrespect and my dog was treated with negligence incompetence and stupidity. I honestly believe his case was treatable. They were too busy grandstanding, bickering and protecting their own egos to do their job well.You are reeled in by one decent dr, who is then busy off, and THEN you will meet a series of morons who will invent a series of conditions and change your pets meds. Tests take forever to come back. Bottom line they will bleed you dry with useless tests instead of focusing on tests which are conclusive. Even after 7 days at the hospital, they still did not know what was wrong with my dog. They told me to euthanize my best friend, which i eventually had to. Also, they will not work with you as far as price I saw people begging them to help them and they were crying useless Tears. Never saw so many people crying at an Animal Hospital in my life. Would not recommend his place, stay away! Believe the bad reviews they are scary close to my experience, I wish I had believed them. This people profit from people's love for their beloved pets.
Goldstone25
26 Apr 2012
REPORT
Through and fantastic. All the drs were well informed and cared.
SugarHoney
18 Apr 2012
REPORT
The service was timely, professional and caring. Everyone took the time to explain things to us and we felt that our cat was in highly competent hands.
Nstanton
14 Mar 2012
REPORT
My experience was awful. I went to Dr. Riback because my dog had a hole in his face that was leaking pus. I spent $1400 to have the dogs teeth cleaned and 6 teeth removed. BUT, they did not remove the...
My experience was awful. I went to Dr. Riback because my dog had a hole in his face that was leaking pus. I spent $1400 to have the dogs teeth cleaned and 6 teeth removed. BUT, they did not remove the tooth that, I learned after speaking to other vets, causes this hole about 98% of the time. The AMC suggested that I do a costly cat scan to try to rule out other unlikely possibilities instead of treating the obvious problem. I took my dog to another vet who pulled out the right tooth and the problem went away right away for much less money than the AMC charged me. The AMC has been informed they made a mistake but they will not provide any remedy. I hate to say this but it truly felt like Dr. Riback and the AMC were just trying to rack up as many costs as possible instead of fixing the problem at my and my dog's expense. Other horrible things about this place: 1. I had to wait 40 minutes to talk to the Dr. for 10. 2. They took my dog away from me before telling me the outrageous amount they were going to charge me. 3. They did not communicate with me about my options and did not tell me that they chose to leave the 4th premolar in even though it is the most common cause of my dogs issue. 4. When I wrote them to tell them that I had my dogs 4th premolar removed and the hole was healed they wrote an email that they would get back to me and they never did. Awful Awful Awful experience.
lois greifer
14 Aug 2011
REPORT
It was just a couple of weeks ago that I was obsessing as to whether or not to let my beautiful, lovable, and most treasured 13 1/2 year-old shih tzu undergo liver surgery to biopsy and remove a mass ...
It was just a couple of weeks ago that I was obsessing as to whether or not to let my beautiful, lovable, and most treasured 13 1/2 year-old shih tzu undergo liver surgery to biopsy and remove a mass that had been found on her liver by her regular vet. And it was just a couple of weeks ago that I was combing through the reviews of the AMC to determine if this was a safe place to bring her if I did decide on the surgery. Well, today, I am the thrilled and grateful mom to a doggie who emerged from surgery at the AMC with a clean bill of health and a smoothly going recovery period. When I brought her in for consultation, she was examined by Dr. White and her intern Dr. Gest. They were both professional, supportive and basically great. Two days later she was seen by Dr. Kovak, the surgeon, and her resident, Dr. Pavia, and intern, Dr. Gorman. All were knowledgeable, supportive and, again, great. After I scheduled the surgery, both Dr. White and Dr. Kovak responded to my lengthy worry-filled emails with useful information and encouragement, and Dr. Pavia spent time with me on the phone. During my pet's 2-day stay in the hospital, a team member called me twice a day to update me on her progress. Even the administrative staff has been lovely. I am grateful for the medical services my beloved doggie received and the support and comfort that I was given. Thank you to all!
caterinak
7 Feb 2011
REPORT
Best vet ever been too. Very thorough and good follow up.
maximinaharis
4 Feb 2011
REPORT
The care of all for my pet and myself was outstanding.
Ny GuEsT
1 Feb 2011
REPORT
The doctor was very responsive. He called 2 times a day to let us know Maggie's progress. I was able to visit.
shaylato
19 Jan 2011
REPORT
Dr. Bond was lovely to meet and provided great care.
Time Square
14 Jan 2011
REPORT
My experiences over the years have generally been excellent. My current veterinarians, Dr. Quesenberry and Dr. Moore, are caring, responsive, and professional. I'm very grateful to them for their serv...
My experiences over the years have generally been excellent. My current veterinarians, Dr. Quesenberry and Dr. Moore, are caring, responsive, and professional. I'm very grateful to them for their service. I have also found other members of the staff to be courteous and helpful.
NYNYguest
7 Jan 2011
REPORT
We woke up early Sunday morning to find our dog having trouble breathing, not eating, and with digestive problems. The AMC staff took wonderful care of her and got her right into the ICU and stabilize...
We woke up early Sunday morning to find our dog having trouble breathing, not eating, and with digestive problems. The AMC staff took wonderful care of her and got her right into the ICU and stabilized her, and conducted tests that diagnosed pneumonia. We are certain she would have died without the care she received at AMC.
debiscaff
14 Dec 2010
REPORT
We brought pet in the middle of the night to The Animal Medical Center. The staff at Animal Medical Center were fantastic. We were seen immediately, and they performed the procedure to stitch him up t...
We brought pet in the middle of the night to The Animal Medical Center. The staff at Animal Medical Center were fantastic. We were seen immediately, and they performed the procedure to stitch him up that night. The doctor and assistants were forthcoming about the procedure, the costs and the post-procedure instructions.
Guest User
4 Oct 2010
REPORT
Outstanding, competent staff. Very caring and considerate of owners as well
Lookofit
21 Sep 2010
REPORT
I am always impressed by your facility and staff. I love the new express checkout.
marinewifey33
16 Sep 2010
REPORT
very professional and accurate diagnosis
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The Animal Medical Center
New York, New York
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
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Reviews
Timothy Clements
2 Mar 2021
They are so greedy for money very rude Please don’t take your dog they will kill it at your expense look at the Reviews please listen they cause my dog to die
Karen Angel
10 Jul 2018
Horrible institution with great medical care. When my dog needed a pacemaker and developed a blood clot in her leg, they managed to make the situation even more traumatic and stressful. They lied (fro...
Horrible institution with great medical care. When my dog needed a pacemaker and developed a blood clot in her leg, they managed to make the situation even more traumatic and stressful. They lied (from the top down: CEO Kathryn Coyne told me my healthy dog shouldn't have been at AMC as they were "triaging dogs for the flu in the lobby" and, when I asked why no one had warned me and requested that AMC pay for a prophylactic flu shot for the dog, denied having said that), twisted facts (I said very calmly to the head of customer relations, "This is in no way a threat, but your customer service is so awful that it would make a completely non-homicidal person feel like murdering half your staff," and Coyne told me that my threat had been reported to the police), and offered zero customer service or assistance, despite charging about $15,000 in fees. My dog's ER doc requested that I drive to the city (three hours) to try to get her to eat; then I was thrown in a remote exam room and had to fight to get any of the assistance I needed -- wee-wee pads, different types of food to try, a paper cup so I could get a drink of water, someone to come get the dog so I could take my other dog outside for a walk -- despite the fact that the dog was attached to an IV and in intense pain so I couldn't get up. Coyne's sarcastic response: "I'm sorry we couldn't get you things you wanted every 15 minutes." She also said that visits were supposed to be limited to 15 minutes, although obviously I wouldn't have driven three hours if I had been told in advance it would be a 15-minute visit, nor is it reasonable to expect that I would be able to get a critically sick animal to eat in 15 minutes. Next time I need emergency services, I will drive a little farther and go to Tufts' or Cornell's veterinary hospital, where they know how to treat humans as well as animals. As another customer in AMC's waiting room put it, "They're great with dogs and not so good with people." Make that atrocious with people, and I'd say spot-on. Addendum: My dog, who was dangerously ill and spent five days in the Animal Medical Center's ICU earlier this month, has made amazing strides, and I attribute that in part to the fact that I fought for her every step of the way. Yet it shouldn't have to be such a big fight to get help with simple, non-medical tasks, such as feeding the dog, which her ER doctor had requested I drive three hours to the hospital to do. It especially shouldn't have to be such a big fight when the bill is $15,000. Since Lily is doing so well, I have been having congratulatory, jubilant conversations with her cardiologist at Upstate Veterinary Specialties and her veterinarian at Lake Katrine Animal Hospital, but the cardiologist at AMC who installed Lily's pacemaker couldn't even be bothered to answer several questions I emailed to him after her surgery. This lack of responsiveness permeates every level at AMC. The only time an AMC official was truly responsive to me was when the CFO called me to collect payment over the phone via debit card so I could get my dog released from AMC and transferred by puppy ambulance to Upstate Veterinary Specialties. Once the bill was paid, the CFO, Paul Greene, promptly became impossible to reach with additional questions, such as whether he had forwarded an email detailing my issues with AMC to its board of trustees as I had requested since there is no email address for them listed on AMC's website. Addendum 2: AMC just sent me a letter saying they have terminated our client relationship -- ha, as if I would ever go there again. As well as being liars with no concept of customer service, these people are spiteful and vindictive. Funny how I had no customer-service issues with the other two animal hospitals my dog attended during her crisis, but yet, despite AMC's reputation for horrible customer service, the problem is me. The other institutions understand that when someone is under great emotional stress because their dog is suddenly gravely ill, you offer more assistance, not less.
Lindy Friedman
29 Jun 2018
From the initial diagnosis to the surgical correction, could not ask
for better service. My pup is 8 months old. Thanks to AMC, he now
has the chance at a long and happy life. I am beyond grateful...
From the initial diagnosis to the surgical correction, could not ask
for better service. My pup is 8 months old. Thanks to AMC, he now
has the chance at a long and happy life. I am beyond grateful.
Maksim Melnikov
6 Jun 2018
Dr. Keyserling, Christine is truly an amazing human being. Yesterday I had to let my my best friend Milo go, he was only 5 years old, but there were no other option left for. They could of performed t...
Dr. Keyserling, Christine is truly an amazing human being. Yesterday I had to let my my best friend Milo go, he was only 5 years old, but there were no other option left for. They could of performed the surgery, just to charge for it instead of telling me the truth, but I was treated with respect and I knew my option right away. Dr. Keyserling, Christine was compassionate and kind entire time, I was given a private room and as much time as I needed before I was ready to let him go. He was in too much pain to be so selfish and stretch that time, and tears in his eyes made me cry nonstop. The process itself was very fast, but I had the chance to hold his paw, whisper in his ear “I love you with all my heart.” I felt his last breath, and he was gone. I was still given the option to spend time with his body as long as I needed. I just couldn’t stop crying, it was too much. Kind words from staff, no rushing, they gave me every respect to allow me to grieve for my best friend who is now gone. It was right from the start, I came in, no extra bs, staff ran out took Milo from me, and I knew I came to the right place. I’m a nurse myself, so I knew my dog was declining very fast. Who ever is reading this, cherish your best friend, bring him/her here, they offer packages for needed procedures if you’re lucky to have that option.
Michael Williams
29 May 2018
i came here when my vet was closed a day early for the holiday weekend to treat an infected bite wound, and i'm so glad i did. the staff was very courteous, professional, and made me feel like my and ...
i came here when my vet was closed a day early for the holiday weekend to treat an infected bite wound, and i'm so glad i did. the staff was very courteous, professional, and made me feel like my and my cat were their priority, even when they were clearly very busy that day.
i am totally confident that my cat got exactly the care she needed to have a quick and complete recovery with as little stress for her as possible.
the bill was a little higher than i'd hoped for, but they were up-front about it and gave me an itemized list before i surrendered her to the procedure. now that she's healing well, i am totally glad that i went with Animal Medical Center and don't regret a penny spent.
tensacross
16 May 2018
my cat's back legs became paralyzed and he was in a lot of pain so I rushed him to the animal medical center at 10pm on a Monday night.
there was no wait and the staffers were calm, respectful, and pr...
my cat's back legs became paralyzed and he was in a lot of pain so I rushed him to the animal medical center at 10pm on a Monday night.
there was no wait and the staffers were calm, respectful, and professional with me. they ended my little best friend's suffering with the utmost compassion for him and empathy for me.
I cannot speak more highly of the staff I encountered here - young, highly competent, compassionate professionals who added grace and dignity to one of the hardest, most difficult moments of my life.
my only complaint here - the only sour note - is that the parking attendant here extorted a awful lot of money from me. in cash. I paid it because at the time I was in a stressed panic state. this shark should not be allowed to work here.
Simon Bucknall
13 May 2018
We were suspect of this place given some of the other reviews, but needed to go as our usual vet was closed (it was late Saturday night)... we were seen quickly by the welcome staff and then Liz (nurs...
We were suspect of this place given some of the other reviews, but needed to go as our usual vet was closed (it was late Saturday night)... we were seen quickly by the welcome staff and then Liz (nurse)... both were absolutely great and were a massive help to our Frenchie. Thank you Liz!
Gaurav Patel
6 May 2018
I live in India, but I reviewed this place because I want be a Vet here and that's my dream. I am just of 16 but I wish in future I could work at this wonderful place. And AMC you are the best in N...
I live in India, but I reviewed this place because I want be a Vet here and that's my dream. I am just of 16 but I wish in future I could work at this wonderful place. And AMC you are the best in NYC.
Marjorie Armour
30 Apr 2018
I would like to thank wj for his outstanding support on behalf of my pet dog printz. He kept his eye on my situation and did what could do in the tense situation I had been dealing with. Thank you! I ...
I would like to thank wj for his outstanding support on behalf of my pet dog printz. He kept his eye on my situation and did what could do in the tense situation I had been dealing with. Thank you! I will never forget you!!
Sheila Rosario
17 Mar 2018
I love this place. Put my Michee (15 year old orange tabby) down about three years ago. The compassion still stays with me to this day. The support of the staff and the doctor still brings a tear to m...
I love this place. Put my Michee (15 year old orange tabby) down about three years ago. The compassion still stays with me to this day. The support of the staff and the doctor still brings a tear to my eye. I only come here when my yorkie or maltese have an emergency because they are a bit pricey. Very knowledgeable, kind, compassionate, and clean. Worth every single penny :)
victoria canet
8 Mar 2018
Had a very good experience with my cat's dental work.. Everything was excellent. The dentist went above and beyond to provide the very best care.. Highly recommend.
J N
27 Feb 2018
I commend this place for its state-of-the-art technology, the loving vets and aides and the understanding of immediacy. Having a sick dog that has lived and continues to live a full and happy life is...
I commend this place for its state-of-the-art technology, the loving vets and aides and the understanding of immediacy. Having a sick dog that has lived and continues to live a full and happy life is due to AMC. We tried several private vets, which misdiagnosed or refused to treat the dog. AMC knew what needed to be done and continues treatment. I will agree that the price of treatment is high, but we have not found it substantially higher than many incompetent private vets. And, the love our dog gives us is worth all the money in the world. (PS: get medical insurance and the bills will not be so painful.)
Carina Climes
18 Jan 2018
WARNING! DO NOT BRING YOUR BELOVED PET HERE! THEY WILL DIE! THEY DO NOT CARE FOR THE WELLBEING OF YOUR FURRY LOVED ONE!
Especially if you don't have the Bill Gates money to afford all the over priced ...
WARNING! DO NOT BRING YOUR BELOVED PET HERE! THEY WILL DIE! THEY DO NOT CARE FOR THE WELLBEING OF YOUR FURRY LOVED ONE!
Especially if you don't have the Bill Gates money to afford all the over priced bills.
I REPEAT! DO NOT BRING YOUR BELOVED FURRY LOVED ONE HERE IF YOU WANT THEM TO LIVE, UNLESS YOU HAVE BILL GATES KIND OF MONEY!
Kyle J.
2 Jun 2017
Night and Day difference in comparison to other options.
Took my cat here with a "broken leg" per ASPCA exam 2 days ago, only to find out that all she had was a cat bite.
The doc here was super coo...
Night and Day difference in comparison to other options.
Took my cat here with a "broken leg" per ASPCA exam 2 days ago, only to find out that all she had was a cat bite.
The doc here was super cool. She economically examined and treated my cat.
Was very thorough in explaining exam results and course of treatment.
My time and money here was well spent in comparison to the nightmare BS ASPCA put you through.
Albania Henriquez
23 May 2017
If I would read these listed reviews before I wont take my dog to this place, my dog might not be in critical condition ,ready to die.
When I took my dog to this place his stomach was swollen, h...
If I would read these listed reviews before I wont take my dog to this place, my dog might not be in critical condition ,ready to die.
When I took my dog to this place his stomach was swollen, he eat some unseasoned cooked beef and sweet potato the day before, at 2am he was screaming with his little stomach inflamed, I got desperate, took taxi and brought my little angel to this beast "veterinary" they took X-ray, they X-ray show an inflamed stomach, they said they have to do a surgery $8000.00 to see what is inside of his stomach, 7:45am surgery done, kirsch the only thing she can told me is that my dog still breathing, she'll call me back.
At 2pm I wet back to see my little doggy with a bunch of tube, she told me I don't have the option to take him to another place because he will die if they remove him from those tube, now she said his stomach is twisted, she said she found a tumor that she can't remove. Now his in critical condition ready to die. She even said these condition affected my dog brain.They charged me $8000.00 dollars just to say they don't know if my dog going to recover, they don't think my dog could come back to my home, and if he stay another day with them they will charge more on top of the $8000.00 They only think he going to die. I left this animals place in tears. These women's with I don't know what type of college degree their business it's very simple: play with the loneliness, emotions and love people have with their animal. At 8:30pm "dr. Kirsch Meghan " called me to tell me his heart stop.
Now I am searching at office of the professions: kirsch Meghan is not a veterinary technician. She don't have the license to assist in an animal surgery
Meredith Mannix
10 May 2017
I feel like a lot of the negative reviews for Animal Medical Center focus a lot on practices that are common and necessary for all animal hospitals. Emergency rooms generally mean you will be waiting...
I feel like a lot of the negative reviews for Animal Medical Center focus a lot on practices that are common and necessary for all animal hospitals. Emergency rooms generally mean you will be waiting especially if your pet is in stable condition and paying 300 for urgent care is pretty standard. Just compare that to going to the ER yourself without insurance. We had a really great experience here. Our dog started vomiting uncontrollable and had very bloody diarrhea and was taken in by a nurse immediately who was very gentle and kind. She was seen by an on-call intern about 20 minutes later (which is pretty standard if not fast) and the vet was awesome. She gave us many different choices for diagnosis and treatment and explained all of the pricing upfront and told us what she thought the best course of action was. She spent a lot of time with us explaining these options and seemed to really care about the well-being of our dog. Dr. Chou and nurse/ front desk assistant that I can't remember because I was frantic when I came in, thank you so much for taking great care of Pegi!
Nina Sanadze
19 Mar 2017
The Animal Medical Center has provided the most outstanding care that I have ever seen! The doctors called me, 3 times a day day or night to update the progress and surgery report for my dog. I felt l...
The Animal Medical Center has provided the most outstanding care that I have ever seen! The doctors called me, 3 times a day day or night to update the progress and surgery report for my dog. I felt like life is precious for all the doctors at the center, each life, let it be dog's or human's. They were compassionate, knowledgeable, explaining everything to me in details, the prognosis and the chances of my dog's recovery. They were honest and told me my dog has only 70% of recovery after surgery. In no way I felt pressured into any decisions, but rather supported with whatever decision I would make. They offered all resources for us, when we could not have done that on our own. My younger brother, my family and I are forever grateful for saving life of our dog Monica. When we came in the blizzard night to the emergency room, with our precious family member Monica, a 9 year old Chiweenie we were taken in a few minutes into the cabinet, the nurses assisted her(Monica) while I was filling our documents. The compassion, understanding have touched my heart, of the nurses, interns, doctors, staff and all medical personal. May God bless the work you are doing!
I agree with the statement on your wall, we cannot change the world, but we can change the world for one animal and the life of the owner.
Jennifer Zinda
23 Feb 2017
I feel like my dog receives good care here, but I can't say I enjoy going. Even the most basic trip for vaccines seems to take 90 minutes. We've waited as much as 30 minutes after our appointment time...
I feel like my dog receives good care here, but I can't say I enjoy going. Even the most basic trip for vaccines seems to take 90 minutes. We've waited as much as 30 minutes after our appointment time to be seen. Checking out and getting meds takes a while after that.
Erika M
21 Feb 2017
Hands down the best care available. Access to dentists, neurologists, and every specialty that exists all under one roof. MRI machines and the latest technology. Open 24/7 and an absolute godsend in a...
Hands down the best care available. Access to dentists, neurologists, and every specialty that exists all under one roof. MRI machines and the latest technology. Open 24/7 and an absolute godsend in an emergency. The doctors are compassionate and easily accessible just like your local vet. They keep in regular contact with you when your pet is admitted to the hospital to update you on your pets condition. They follow up with you after your pet is released. You do not have to chase them down. We recently had to put a pet to sleep, and they went above and beyond to make sure we had what we needed emotionally, answering 1000 questions, allowing as much time as you need to say goodbye to your pet in private. They'll do pretty much whatever you want to help you cope with difficult situations. You can expect to pay more here than you would at your local vet, but personally I don't mind, knowing that I am getting the best possible care and I don't need to wonder if I need to get a second opinion, or run all over town with a sick pet to get the care we need. I don't mind paying a little more to support this wonderful hospital.
Donna Geraghty
17 Feb 2017
The doctors and staff at AMC are outstanding they have the knowledge and experience that cannot be measured. The hospital seems to run like a well oiled machine. Hands down they have the correct peopl...
The doctors and staff at AMC are outstanding they have the knowledge and experience that cannot be measured. The hospital seems to run like a well oiled machine. Hands down they have the correct people working there from the receptionist to everyone you encounter. Bravo keep up the great work
Diana Anc
1 Feb 2017
Honestly the worst experience ever. The receptionist gave me an attitude like I did something to her. The vet intern made it seem like I did not know my cat had a problem. Pricing is ridiculous. Vet i...
Honestly the worst experience ever. The receptionist gave me an attitude like I did something to her. The vet intern made it seem like I did not know my cat had a problem. Pricing is ridiculous. Vet interns should definitely not give attitudes to clients who are concerned about their pets. Never again shall I go here. Avoid this place at all costs.
Jaime Tan
29 Jan 2017
The care and patience that the entire staff has is not only one of their best actions but the surgical team was so open with communication and available for me all times. They provided amazing care fo...
The care and patience that the entire staff has is not only one of their best actions but the surgical team was so open with communication and available for me all times. They provided amazing care for my dog discovering her tumor and removing it successfully and the follow up calls two to three times daily have been comforting. They were available even at 11pm at night for us to see her when we wanted to check on her before she was going to sleeep. I can not praise them enough.
Laura Gomez Montalvo
14 Jan 2017
As, always, Dr Brausa took good care of Georgio, she worked out what we are going to be to help him with is condition. He had blood taken, he was given medication and a new diet. She explained how man...
As, always, Dr Brausa took good care of Georgio, she worked out what we are going to be to help him with is condition. He had blood taken, he was given medication and a new diet. She explained how many times to give him his medication and how to give him his new food. She is a wonderful doctor and I always know that she is always doing the best. I left feeling so much better and I wasn't the patient. Love you, Dr Brausa.
Theresa Robins
9 Jan 2017
About 5 years ago, I discovered AMC. I was to 2 vets that couldn't figure out why my dog couldn't balance. Dr. McCue was very thorough and caring through the worst time of my life, finding out my best...
About 5 years ago, I discovered AMC. I was to 2 vets that couldn't figure out why my dog couldn't balance. Dr. McCue was very thorough and caring through the worst time of my life, finding out my best friend had an inoperable brain tumor. I didn't care much for the oncologist I spoke to, so I called Dr. McCue back to discuss options for treatment, and he helped me get some extra QUALITY time for my pup. The facility is beautiful, and has a specialist for everything, and the bedside manner is top notch. I recommend AMC to anyone in need of a specialist! It was well worth driving to from south nj!
Valerie Loei
29 Dec 2016
Special thank you to dr Wiley; other vets & all the staffs, you guys are amazing human being who treated my beautiful Princess was dying from the heart failure yesterday morning & just went the surger...
Special thank you to dr Wiley; other vets & all the staffs, you guys are amazing human being who treated my beautiful Princess was dying from the heart failure yesterday morning & just went the surgery for the pace maker yesterday afternoon. My gratitude & appreciation to you all for your amazing service & compassion. May the blessings be with all of you for saving my beautiful Princess life
Aech Bee
28 Dec 2016
My cat is extremely aggressive and nasty with vets, and everyone I met at the hospital dealt with her very compassionately (highly unusual compared to the "regular" vets we've been to). The doctors to...
My cat is extremely aggressive and nasty with vets, and everyone I met at the hospital dealt with her very compassionately (highly unusual compared to the "regular" vets we've been to). The doctors took adequate time in discussing things with me. It took about 3 hours from triage to checkout on a Tuesday night (right after Christmas) for sedation, urine draw and X-rays - with lab tests & antibiotics it came to $670. $170 of that was the emergency fee. The prescription was filled on-site and the waiting area was clean with efficient and friendly receptionists. So far the antibiotics seem to be working for her; overall I am quite relieved to have a 24 hour vet nearby which I feel comfortable bringing my pet to for care.
Brian McCallion
27 Nov 2016
Very strong diagnostic ability. I highly recommend you authorize any tests they ask you to approve. Ask lots of questions and make sure you learn as much as possible from this world class team of prof...
Very strong diagnostic ability. I highly recommend you authorize any tests they ask you to approve. Ask lots of questions and make sure you learn as much as possible from this world class team of professionals. Both my dogs have extended and higher quality of life through treatment by the Cardiology, Neurology, and Internal Medicine teams.
Susana Saldarriaga Romn
11 Nov 2016
I am soo grateful, I cannot thank these people enough for stabilizing my baby Lucas while he was hospitalized. The front staff are extremely helpful and so are the doctors and nurses. They are very i...
I am soo grateful, I cannot thank these people enough for stabilizing my baby Lucas while he was hospitalized. The front staff are extremely helpful and so are the doctors and nurses. They are very informative, they'll explain you anything 100 times if necessary, extremely supportive and lovely with the patients. Throughout Lucas stay, the doctor kept me updated through phone calls 3-4 times a day explaining me how my Lucas was doing and the procedures that they were doing on him. He's finally back home, thanks God!! I missed him so much! Thank you again for everything you guys do!
Jessica Chang
31 Oct 2016
I cannot recommend AMC - The Animal Medical Center enough. I came into the emergency room clinic this morning devastated that my cat of 11 years Coco had FATE. I had just came from another vet clinic ...
I cannot recommend AMC - The Animal Medical Center enough. I came into the emergency room clinic this morning devastated that my cat of 11 years Coco had FATE. I had just came from another vet clinic who gave me the diagnosis, but did not want to take any time to explain to me what was happening or offer treatment to comfort my suffering cat and offered AMC as an alternative. I'm so glad I came. I was met with the most compassionate, informative and caring staff. Even though there was nothing that could be done to save her, they quickly whisked her away to make her comfortable and very informatively and kindly explained to me exactly what had happened to my dear cat. She had gone into heart failure and the only thing left was euthanization. I knew that they wanted to do all they could to save her, but no amount of money or treatments in the world were going to do that. They could've easily tried to rack up an ungodly bill, but instead, they did the right thing. She brought my beloved cat out, who before was howling in pain and struggling to breath, now calmly and comfortably wrapped in a soft blanket and placed her in my lap. I was so realieved to see her so cared for, comfortable, and no longer in pain. My four year old daughter was with me and they very kindly and patiently let my daughter say her goodbyes and speak with her. They then offered for another kind staffer to sit outside in the waiting room with my daughter to play while I delt with the great loss of having to euthanize my beloved cat. They wanted to allow me to fully grieve without compromise or interruption and were willing to do anything to make that happen. At that point it was time. She very compassionately informed me of how the euthanasia would happen and allowed me to take all the time I needed before she began, telling me don't worry, just let me know when you are ready. Coco very quickly and peacefully passed, wrapped cozily in my arms, with so much love around her, showered in cuddles and kisses. After allowing me to take all the time I needed to grieve and say my goodbyes, they offered to make and send me an imprint of her paw. It's things like this that make all the difference when suffering a loss as great as this. They didn't have to do any of those extra things, but they did because they care. I'm devastated my cat is gone, but I'm glad to have had such professional and compassionate people to help us through this difficult time and I cannot thank them enough for all they did for us and for Coco and for all the kindness and compassion they gave to her and I in her final time here on earth. They went above and beyond for all of us and I will never forget all they've done for us. Thank you.
Jennifer Ludwigson
28 Oct 2016
Dr Slade was caring, thorough, thoughtful, accessible. He took the time to explain everything in detail and communicated complicated issues in layman's term. Very happy with the care we received. In ...
Dr Slade was caring, thorough, thoughtful, accessible. He took the time to explain everything in detail and communicated complicated issues in layman's term. Very happy with the care we received. In my experience, the main focus was on the care of my dog. My experience at a different Manhattan animal hospital, was the focus was on billing. AMC is a non-profit teaching hospital that can count on my support forever.
Susan Givner
13 Oct 2016
Dr. McCue is an excellent vet. He has taken care of all four of my cats for the past ten years. I had bad experiences at my local vet in Brooklyn and will only go to the AMC for my cat's health needs....
Dr. McCue is an excellent vet. He has taken care of all four of my cats for the past ten years. I had bad experiences at my local vet in Brooklyn and will only go to the AMC for my cat's health needs. Dr. McCue is dedicated and compassionate. I am thankful that my cats have such a wonderful vet, My cats have also seen Dr.Riback for dental work and Dr. van der Woerdt for eye care,Both doctors gave them excellent care. I highly recommend the AMC.
Bella Thompson
10 Oct 2016
I took my dog to The Animal Medical Center between 7 and 8pm and couldn't believe the nonsense I was told upon my arrival. I came here because my dog was pooping blood outside while I was walking her....
I took my dog to The Animal Medical Center between 7 and 8pm and couldn't believe the nonsense I was told upon my arrival. I came here because my dog was pooping blood outside while I was walking her. So I wanted to make sure that she didn't have some kind of illness.
Timeline of events....
1. Nurse asked me questions about my dog and why she was brought in. Because my nurse saw a very active/energetic/happy dog, she automatically assumes my dog is perfectly fine and there was no emergency. She literally told me that taking my dog's stool sample wouldn't be necessary. (RED FLAG). Why on earth would you say "The stool sample doesn't really tell you much information"?
2. They treated my arrival as if it wasn't an emergency. I was told that I had to wait an hour and 30 minutes until the vet sees my dog. (That was too long)
3. I waited for a while and was told that I still had to wait for an additional hour and a half because my dog was in stable condition. So since my dog was not lethargic or showing other critical symptoms, she shouldn't be seen right away??
I don't think I will be coming back for any other emergencies with my dog. I am so glad I walked out before she saw the vet. Save your money and go some place else.
Ian Scott
16 May 2016
I originally had a 5 star review based on my initial visit but have changed it. While the initial visit was great, the service went down hill from there. The main reason I changed my review though i...
I originally had a 5 star review based on my initial visit but have changed it. While the initial visit was great, the service went down hill from there. The main reason I changed my review though is because of the last visit. I brought my dog in for an emergency visit as I noticed her eye was very red. (she had a cataract already and we had surgery scheduled in about a month). They took my dog away and did "tests" and said she was fine. One month later when we actually went to do the surgery at Cornell hospital, she had glaucoma and they could no longer operate on the the eye. The doctor told me that given the size of the eye, the pressure had been building up for some time. I don't know how they could have missed that. Perhaps my dog did not have pressure build up when I brought her in but I could not in all good conscious recommend the hospital for eye care.
adriano olivo
25 Apr 2016
The worse i took my dog and they just charged me and did not even give him a full check up and gave meds that made everything. He passed away amc doesnt care about anyones pet. Save your pet and not t...
The worse i took my dog and they just charged me and did not even give him a full check up and gave meds that made everything. He passed away amc doesnt care about anyones pet. Save your pet and not take them there
Christopher Pennington
22 Apr 2016
Simply put AMC saved Napoleon's life. The staff from the reception team to the doctors themselves were incredible, compassionate and highly skilled. Impressively AMC is dedicated to training the next ...
Simply put AMC saved Napoleon's life. The staff from the reception team to the doctors themselves were incredible, compassionate and highly skilled. Impressively AMC is dedicated to training the next generation of vets also and I am sure these young dedicated professionals will go on to save many loved animal friends.
CLARISAL TAR
19 Apr 2016
All the vets from AMC are very kind, responsible, very knowledgeable. If you love your pet, AMC is the best place to trust. If I know earlier about AMC, my 18 years and 8 months old Clarisal wouldn't ...
All the vets from AMC are very kind, responsible, very knowledgeable. If you love your pet, AMC is the best place to trust. If I know earlier about AMC, my 18 years and 8 months old Clarisal wouldn't suffer like she is now. Other vets I have visited for all these years, they just take money and they don't even bother taking your call or email response. AML vets are 24 hours a day responding my email and give me all suggestion. It's worth to pay. They are like family, and very kind to Clarisal. I know this is ending for her, but they try their best for Clarisal. Thank you Dr. Dennis Slade ( Internal Medicine Specialist ) Dr. Abigail Thomson ( Internal Medicine ), Dr. Alison.Tarbell ( Cardiologist ) and Dr. Christina Romero for all your kindness.
Stacey McLarty
1 Apr 2016
I've been very happy with the care I've received for my elderly dog. The staff always treats us with compassion and common sense. As an owner of a geriatric dog, I want to be careful to avoid procedu...
I've been very happy with the care I've received for my elderly dog. The staff always treats us with compassion and common sense. As an owner of a geriatric dog, I want to be careful to avoid procedures that would extend his life at the expense of his quality of life; staff has always been supportive of that goal, as well as reasonable and thorough in their explanation and assessment of the risk/ benefit analysis.
LorrieHolli
19 Jun 2012
I found your doctors and nurses to be amazingly caring and loving people. I am also amazed by how happy everyone seems to be. I told our doctor that he must love his jon since he is always smiling.
LillyFlower4
6 Jun 2012
Excellent care and outstanding follow-up. It was a great experience, and Dr. Palma could not have been more helpful and informative. I also really liked that everything was faxed to my dog's vet downt...
Excellent care and outstanding follow-up. It was a great experience, and Dr. Palma could not have been more helpful and informative. I also really liked that everything was faxed to my dog's vet downtown consistently without me having to ask. I had heard that in the past the AMC was not good at all with follow-through and details such as this, but I am very happy to say that that is clearly no longer a problem. I would not hesitate to recommend AMC to anyone at all.
KatelynB620
31 May 2012
I have been two AMC three times, twice for emergencies and once for a follow-up after an emergency visit. All three times I received very good care and found the staff to be compassionate and helpful....
I have been two AMC three times, twice for emergencies and once for a follow-up after an emergency visit. All three times I received very good care and found the staff to be compassionate and helpful. Dr. Moore in particular was terrific and very helpful in responding to my questions over email.
ValueD412
24 May 2012
Very organized, great team work. I received succinct, but complete information about plan of care. Dr. Macina and his team have a great ""bedside manner"". A diagnosis was made that other vets (not fr...
Very organized, great team work. I received succinct, but complete information about plan of care. Dr. Macina and his team have a great ""bedside manner"". A diagnosis was made that other vets (not from AMC) had overlooked.
KittyCato
17 May 2012
My experience is always good when I come to the AMC. The employees always have smiles on their faces and make me feel comfortable.
ErDion9
10 May 2012
It could not have been more helpful, kind and efficient. Every person we came in contact with was very professional and kind. I have never had such a positive experience with health care of our animal...
It could not have been more helpful, kind and efficient. Every person we came in contact with was very professional and kind. I have never had such a positive experience with health care of our animals or my family and friends, for that matter. Drs Jennings and West are wonderful.
olivem1
27 Apr 2012
I would give negative stars. There are a couple good Vets but the rest are awful and they work as a team. Meaning your dog or pet will be given to another Doctor bc they only work a few days A week. M...
I would give negative stars. There are a couple good Vets but the rest are awful and they work as a team. Meaning your dog or pet will be given to another Doctor bc they only work a few days A week. My dog was seen by at least 7 doctors. Who passed him around on when they are off. I spent over 15,000.00 dollars and I would have spent more to save my dog, however I was treated with disrespect and my dog was treated with negligence incompetence and stupidity. I honestly believe his case was treatable. They were too busy grandstanding, bickering and protecting their own egos to do their job well.You are reeled in by one decent dr, who is then busy off, and THEN you will meet a series of morons who will invent a series of conditions and change your pets meds. Tests take forever to come back. Bottom line they will bleed you dry with useless tests instead of focusing on tests which are conclusive. Even after 7 days at the hospital, they still did not know what was wrong with my dog. They told me to euthanize my best friend, which i eventually had to. Also, they will not work with you as far as price I saw people begging them to help them and they were crying useless Tears. Never saw so many people crying at an Animal Hospital in my life. Would not recommend his place, stay away! Believe the bad reviews they are scary close to my experience, I wish I had believed them. This people profit from people's love for their beloved pets.
Goldstone25
26 Apr 2012
Through and fantastic. All the drs were well informed and cared.
SugarHoney
18 Apr 2012
The service was timely, professional and caring. Everyone took the time to explain things to us and we felt that our cat was in highly competent hands.
Nstanton
14 Mar 2012
My experience was awful. I went to Dr. Riback because my dog had a hole in his face that was leaking pus. I spent $1400 to have the dogs teeth cleaned and 6 teeth removed. BUT, they did not remove the...
My experience was awful. I went to Dr. Riback because my dog had a hole in his face that was leaking pus. I spent $1400 to have the dogs teeth cleaned and 6 teeth removed. BUT, they did not remove the tooth that, I learned after speaking to other vets, causes this hole about 98% of the time. The AMC suggested that I do a costly cat scan to try to rule out other unlikely possibilities instead of treating the obvious problem. I took my dog to another vet who pulled out the right tooth and the problem went away right away for much less money than the AMC charged me. The AMC has been informed they made a mistake but they will not provide any remedy. I hate to say this but it truly felt like Dr. Riback and the AMC were just trying to rack up as many costs as possible instead of fixing the problem at my and my dog's expense. Other horrible things about this place: 1. I had to wait 40 minutes to talk to the Dr. for 10. 2. They took my dog away from me before telling me the outrageous amount they were going to charge me. 3. They did not communicate with me about my options and did not tell me that they chose to leave the 4th premolar in even though it is the most common cause of my dogs issue. 4. When I wrote them to tell them that I had my dogs 4th premolar removed and the hole was healed they wrote an email that they would get back to me and they never did. Awful Awful Awful experience.
lois greifer
14 Aug 2011
It was just a couple of weeks ago that I was obsessing as to whether or not to let my beautiful, lovable, and most treasured 13 1/2 year-old shih tzu undergo liver surgery to biopsy and remove a mass ...
It was just a couple of weeks ago that I was obsessing as to whether or not to let my beautiful, lovable, and most treasured 13 1/2 year-old shih tzu undergo liver surgery to biopsy and remove a mass that had been found on her liver by her regular vet. And it was just a couple of weeks ago that I was combing through the reviews of the AMC to determine if this was a safe place to bring her if I did decide on the surgery. Well, today, I am the thrilled and grateful mom to a doggie who emerged from surgery at the AMC with a clean bill of health and a smoothly going recovery period. When I brought her in for consultation, she was examined by Dr. White and her intern Dr. Gest. They were both professional, supportive and basically great. Two days later she was seen by Dr. Kovak, the surgeon, and her resident, Dr. Pavia, and intern, Dr. Gorman. All were knowledgeable, supportive and, again, great. After I scheduled the surgery, both Dr. White and Dr. Kovak responded to my lengthy worry-filled emails with useful information and encouragement, and Dr. Pavia spent time with me on the phone. During my pet's 2-day stay in the hospital, a team member called me twice a day to update me on her progress. Even the administrative staff has been lovely. I am grateful for the medical services my beloved doggie received and the support and comfort that I was given. Thank you to all!
caterinak
7 Feb 2011
Best vet ever been too. Very thorough and good follow up.
maximinaharis
4 Feb 2011
The care of all for my pet and myself was outstanding.
Ny GuEsT
1 Feb 2011
The doctor was very responsive. He called 2 times a day to let us know Maggie's progress. I was able to visit.
shaylato
19 Jan 2011
Dr. Bond was lovely to meet and provided great care.
Time Square
14 Jan 2011
My experiences over the years have generally been excellent. My current veterinarians, Dr. Quesenberry and Dr. Moore, are caring, responsive, and professional. I'm very grateful to them for their serv...
My experiences over the years have generally been excellent. My current veterinarians, Dr. Quesenberry and Dr. Moore, are caring, responsive, and professional. I'm very grateful to them for their service. I have also found other members of the staff to be courteous and helpful.
NYNYguest
7 Jan 2011
We woke up early Sunday morning to find our dog having trouble breathing, not eating, and with digestive problems. The AMC staff took wonderful care of her and got her right into the ICU and stabilize...
We woke up early Sunday morning to find our dog having trouble breathing, not eating, and with digestive problems. The AMC staff took wonderful care of her and got her right into the ICU and stabilized her, and conducted tests that diagnosed pneumonia. We are certain she would have died without the care she received at AMC.
debiscaff
14 Dec 2010
We brought pet in the middle of the night to The Animal Medical Center. The staff at Animal Medical Center were fantastic. We were seen immediately, and they performed the procedure to stitch him up t...
We brought pet in the middle of the night to The Animal Medical Center. The staff at Animal Medical Center were fantastic. We were seen immediately, and they performed the procedure to stitch him up that night. The doctor and assistants were forthcoming about the procedure, the costs and the post-procedure instructions.
Guest User
4 Oct 2010
Outstanding, competent staff. Very caring and considerate of owners as well
Lookofit
21 Sep 2010
I am always impressed by your facility and staff. I love the new express checkout.
marinewifey33
16 Sep 2010
very professional and accurate diagnosis
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