Truly caring, compassionate and helpful veterinarians, assistants and desk staff. My pets have been under their care for many years. My only quibble is the turnover among the veterinarians. There was just one veterinarian I saw twice before she moved on. The others just once. Nonetheless I wouldn't think of taking my pets anywhere else. UPDATE: A happy client of WVVH recently referred me to Dr. Hildenbrand re. problems with my elderly cat. I am so pleased with this veterinarian--her knowledge, her careful diagnosis, her follow up, her bedside manner with kitty and parent. I so hope she stays with this practice. Read Less

I have been taking my dog here for 2 years and they have been fantastic, they always manage to fit us in asap, there is very little wait time, their facility is spotless and most importantly their care has been wonderful! Read Less

Dr. Hildenbrand is such a great doctor. Actually every Dr and nurse we've seen have all been amazing to my cat Leon. Hospital is clean and the staff are very friendly. Luckily we have Nationwide pet insurance so cost isn't a major factor. But with that aside, the vets have all been great and never once recommended anything unnecessary. We buy all of Leon's prescription food with them as well and he loves it! Thank you WVVH! Read Less

They are always very nice, very knowledgeable and care very much for the animals they treat. We recently had an issue over the Labor Day holiday and they helped us over the phone by calling the veterinary at their home given they were closed. For a caring facility, they do a wonderful job. Read Less

My dog and I travel overseas to various locations and each time a different passport has been required. The front desk team has always been amazing in navigating through this very detailed and multi-step process as well as doing everything possible to ease the stress and burden on me. Read Less

I brought my cat Leon in today for his annual check up and to get him caught up on his vaccines. Dr. Hildenbrand was his vet and was incredibly informative. She took her time to explain everything to me. I didn't feel rushed or pressured to do anything additional that weren't necessary. She had a lot of great advice! Leon will definitely be going back to this hospital to see Dr. Hildenbrand! Thank you! Read Less

We took our first dog in Ellie for a vet check up. The vet was very knowledgable and helped answer all of our questions. From the reception to the nurses and the vet they were all so nice to deal with. Ellie will be back soon for her next shot! Would totally recommend. Read Less

I cannot tell you how fair and kind everyone here has been to me and Poco, my dog...we could not do better than Dr. McCready and the staff is amazing. So glad they are out there!! My dog has better health care than I do! Read Less

The staff are the best! Let alone the doctors are caring, thorough and very capable professionals the rest of the staff are terrific. The staff are on top of everything, they are friendly, kind, professional and genuine. I have two cats and they are well cared for by West VI'll age Veterinary! Read Less

Though I believe that the veterinarians have the best intentions, I was not a fan of being charged for a second consultation for an issue that was overlooked on our first visit. On our first visit, an ear issue was not paid close attention to and over two days the issue got worse. I called to see the vet, but she was not available so they scheduled me with a different vet. She did not do a scrape of the ears because she was afraid of my dog's ears bleeding, which is understandable, but I think we could have found out a little more with a minor scraping. When I left to pay for our second visit, I was charged the full consultation fee plus the meds. In two days, I paid $300 to see two different vets and to get the medication. Fast forward to me getting my dog groomed a week later (ear issue still not resolved) and the groomer took off the scabs. No bleeding. Dog's ear issues are resolving. I should have told the young lady at the desk not to charge me for my second visit since it was overlooked on the first visit, but I was in a hurry and I did not want to argue. I really did not appreciate being double charged for an issue that should have been addressed on our first visit. The first vet seemed to be in a hurry to go on vacation and kept calling my dog a she when he is male. I am all about attention to detail and while the facility is very clean, and I think that the vets do care genuinely care for animals, I am on the fence about whether I would take my dog back. Also, one of the young women behind the desk told me that my dog's blood work came back negative, however we did not have blood work done. I informed the woman that we did not have blood work done and she repeated the results to me. I then told her again that we did not have blood work done and she then realized that she was talking to the wrong pet owner. She seemed unfazed by the fact that she was divulging information to the wrong clients. She also thought that Spain was part of the UK, but that's a whole other story. Overall, unfortunately, I don't think that we had the best experience. I really wanted this to be our NYC veterinary care facility, but I think we will have to go elsewhere, especially if we are being charged double for issues that should have been addressed in the first visit. Read Less

EVERYONE here is incredibly nice and helpful, just what you need when you're bringing a loved one in for care. Our doctor was great about speaking with us through every step of our cat's care, making sure we understood the issues and were OK with the next steps of treatment. We are grateful for the care West Village Veterinary Hospital has provided us! Read Less

This clinic is the best in NYC. They are always very nice, very knowledgeable and care very much for the animals they treat. We recently had an issue over the Labor Day holiday and they helped us over the phone by calling the veterinary at their home given they were closed. For a caring facility, they do a wonderful job. Read Less

Can't say enough good things about Dr. Lee and the staff at West Village Veterinary Hospital. They helped my cat - and me - during the cat's terminal illness. Dr. Lee did everything she could to help make my cat comfortable and calm, from diagnosis thru palliative care, right up to the very end. Her compassion, kindness, skills -- helped us get through an awful time.. The practice is clean, well-run, with smart and caring staff and doctors. I highly recommend West Village Veterinary Hospital. Read Less

This is an absolutely fabulous veterinary practice! My Japanese Chin, Boo, had his neutering here and now visits here for normal routine care now that we have moved from Battery Park City (we went to the BPC location before). The vets here are warm and caring, both towards pets and people! I wouldn't take Boo anywhere else. It is also especially convenient that this vet has Saturday appointments! Read Less

I took in homeless puppy from Italy this summer and brought him to NYC. The nice people at WV VET hospital helped me translate all my Italian paperwork, and continued his other vaccinations. They've been sweet and helpful, and for a first time dog owner, very comforting to know they are there to help and keep my dog healthy! He also loves it there and tries to go in every time we pass by. Highly recommended! Read Less

I own a wonderful therapy dog, who is an Australian Labradoodle named Paz. On a Saturday evening, I noticed a lump on Paz's side, and literally went into a tailspin. I called West Vjillage Vet. Hospital on Sunday morning and they made arrangements for me to bring Paz that afternoon to their hospital. I saw Dr. Smith; his professional demeanor and compassion made me feel confident that Paz was in good hands. Fortunately the outcome was good and Paz is fine. Dr. Smith and the entire West Village Vet Hospital staff were just wonderful and I will be returning for all of Paz's care. I highly recommend West Village Vet Hospital for all animal lovers seeking the best, most compassionate care for their beloved pets. Read Less

the entire staff, from the wonderful girl at the front desk, to the dr's, saved my dogs life. The front desk girl was the first one to tell me that I was giving my dog the wrong allergy meds and to come right in....the doctor was amazing and was beyond professional and brilliant.... I am so appreciative to this Veterinary Hospital no one will ever know....there are no words... Thank you is just not enough..... They saved my best friend..... Susan Read Less

Thank you to Dr. Sarah McCready and the staff at West Village Veterinary Hospital for going above and beyond to provide excellent and compassionate service. As a first time puppy mom, I've had A LOT of questions and they are consistently caring, patient and helpful. Read Less

Dr. Martel is the best vet I've ever been to and I've seen a lot of vets as I've had all sorts of animals since the day I was born. His specialty is dental work but I hope he keeps seeing dogs for regular check ups because he is the most genuine, realistic, human being. His love of animals is pretty obvious. It's more than just a job to him and it shows. Read Less

My wife and I noticed heavy volume of bleeding in our dogs urine. Our dog is our child. We have just returned to living in the W. Village and took a shot in the dark because they were the only animal facility open. Well we found our new vet. Our dog was treated immediately and Dr. O'byrne was fantastic, knowledgeable and very friendly. Our dog got the immediate attention necessary and we're on our way home with the necessary antibiotics, an initial diagnosis and we will be contacted in the morning with the rest of the test results. We feel very assured that out dog (child) got all necessary care that was feasible for the situation. Thank you WVVH we highly recommend you! Thanks again! Read Less

We took our Chihuahua to WVVH for over 16 years for his regular care and we were always happy. Once, the vet & staff arranged for a car service to Riverdale and for a colleague (a vet neurologist) to look at the dog on his way home from work. (There was no other vet neurologist in town--holiday weekend.) Over the past two years, WVVH helped care for him as he suffered from kidney disease. We wanted to keep him as long as his quality of life was good. Dr. Martel was our regular vet, and he always gave us complete information about possible treatment and outcomes, at times called in a nutrition specialist from a veterinary school, and even arranged for a staff member to walk him and give him his medicine when we were away for a weekend. There was no real formula for treating his condition, so it was touch and go at times--Dr. Martel was great: responsive, expert, sympathetic, honest and not patronizing. The other vets also knew their stuff and seemed to really care about the dog. And the staff was just as good. They knew how to handle whatever they needed to do, like telling us how to give meds, schedule an appointment, etc. Finally, when it was time to let go, Dr. Martel and an assistant came and euthanized our dog. We were wrecks, but they were professional and the dog died a peaceful and painless death. I cannot recommend WVVH highly enough. Read Less

I moved to chelsea so figured i would look for a vet close by and gave this place a try. I have an older dog who has pretty bad teeth and she got an infection.. so went to get it checked. The vet was UNABLE to open my pet's mouth and take a proper look at her teeth.. (sure my dog freaks out but other vets were confident enough to open an 12lbs dogs mouth). Instead she pointed out age related ""problems"" my old dog had that i was entirely aware off. She guilted me into doing unnecessary test which (i knew!) would turn out all fine. (at costs of about $500). On the date of her proper cleaning she gave me yet another call telling me that my dog has odd (small) growths on her mammary glands. I pointed out that this has been tested before and turned out to be nothing. Again she guilted me into doing this operation. I figured it would be a small incision and not a big deal - but it ended up being 7 inches long. my dog was in severe pain. oh yeh and guess what.. the teeth were still not cleaned, the tests turned out negative (exactly as i suspected), and i just waisted yet another $1200 on nothing. long story short. this vet clinic looks nice bc they suck every possible penny out of you - not considering your dogs well being. I am still very angry about all the tests, operations and unnecessary vaccinations. My dog is old and fragile - everything should be considered for her benefit and not for the $$ Read Less

I'm a physician myself and I have to say I am *very* impressed with the professionals at WVV. The doctors there are young (but not green) and as such are up to date on the newer treatments that are available. They seem to have a good medical record system because every vet seems to very knowledgeable about prior treatments. I think having several doctors working together helps keep them all on their toes, as they frequently confer about animals (such as my cat). Also, they call your cell phone, answer emails, and are liberal with samples and extra medications. I really like these guys. Dr. Quagliata and Dr. Berk are especially excellent. Read Less

I'm a huge animal lover and have brought my three pets to 2 other vets in the city. None of them compare to the trust that I have in the doctors & staff here. I've seen both Dr. O'Byrne and Dr. Berk and they are both great. I had to bring in my Fender Bender for a teeth cleaning and some dental work. I was scared about the anesthesia, but they made sure that he was ok to go under and took the time to answer all of my questions. Another time, my Boris was not feeling well and it was 9 at night. They were still open and took care of him immediately. 9pm at night! I was so happy that I was able to bring him to my own vet that late at night, instead of an emergency hospital. I slept very well that night! I trust this hospital completely. They understand that these are my babies! Read Less

I recently brought my new puppy here and I was impressed with the friendly staff and doctor. The doctor was extremely knowledgeable and took the time to answer all my questions (I had many!) and talk with me about training my new pup. They seem to have great hours as well. Thanks West Village Vets! Read Less

I just went in to speak with a vet about transferring my very sick dog from the Animal Hospital in Hells Kitchen to their new 8th ave facility. I asked the young girl behind the desk if I could speak with a vet and she asked what the problem was. I briefly explained my situation, assuming that would suffice in order to get face time with a vet. She asked me more questions and I very politely asked if I could please speak with a vet. She went into the back and came back moments later saying that what needs to happen is that they would need to review my dog's file, etc... Is this really the way you treat a prospective new patient?? I don't even get to meet a staff vet and ask some basic questions before considering transferring my dog into their care? There was no one waiting to be seen and I could overhear idle chat amongst the staff in the back- but not one staff doctor could find two minutes to meet with me. I'm disgusted by the treatment (or lack of) that I received from this place and I will be sure to let everyone in the area know about my experience. Read Less

I called the west village hospital for my beautiful Boxer Jacques... On a sunday they of course were closed, BUT! They had an alternate location in Tribeca. I called and they squeezed me in even though it was so busy. I was totally freaked out about my dog. He had stopped eating and and was hacking like a dinosaur. I had to wait a little bit, as it was so crammed with more desperate situations than mine, but I was put at total ease when I met Dr. Pattillo. She gave my baby the right medicine, his hacking stopped and he started sleeping soundly. Me too! She also gave me some great suggestions for clearing his lungs and how to generally make him (and me) feel more comfortable. I can't recomend her highly enough. She was direct, honest and warm, without freaking me out the way other Vet's have in the past. I'm hooked. Thanks Marion. Read Less