I brought my dog here for years and must have spent at least  $5,000 in fees.  The vet who took care of my dog was great in the beginning but as time passed she became more and more discourteous, dismissive and rude.   The vet discouraged me from boarding  my dog  at WVC.  But, because my dog was chronically ill and needed medications, I boarded her with WVC for a short period while I was abroad.  When I returned, my dog was in terrible shape, seemed out of it, and hardly recognized me,  and, the vet (Kim Rosenthal) snapped at me, told me that I had to make an appointment and said my dog was "fine"; she also after taking care of the dog for years referred to my female dog as "he".  Jet-lagged and shocked, I took my trembling ill dog home and returned the next day --- at that appointment, she was gasping and almost died  and Dr. Rosenthal kept saying it was nothing that occurred while she was being boarded and it was  not her "fault".  I paid the bill for that appointment ($500) and never returned.  Now, I suspect that the vet didn't want my dog boarded because she would have to check on the dog every day and that interfered with her schedule.  Since that time, I have also spoken to other people who have adverse experiences with Dr. Rosenthal. I felt that her disrespect and dismissiveness was partially attributable to me being too old, too fat, and too lower-class for her standards.  Well, my dog has since passed away, but, at least at the end of her life, she was not treated by an unfeeling, self-protective, unkind individual who couldn't be bothered when her owner stated that she was sick and trembling after being boarded. Read Less

I barely write reviews especially negative ones. But I'll give 0 star if I could this time. The nurse is super unprofessional and hang up on me while I was speaking. My cat is suffering a health issue this morning and need a vet asap. They have walk-ins but she rudely interrupted me and said: "Even you come I won't have a doctor for you. You can do whatever you want." The whole conversation lasted for 2 mins and she said she has another call coming in and directly hang up. Didn't go there and don't know about the doctor, but you will NEVER want to deal with nurses like there who don't want to spend 2 mins in your pets and shows no care of your beloved ones. Read Less

I have a 5 years English Cocker Spaniel named cacau, he is a male and unneutered. I am very disappointed with Westside Veterinary Center.They are very expensive, there's a bit of a lack of empathy from some vets and I also found out, that, they aren't competent enough to look after my Cacau. I have been taking Cacau there since 2016.I recently changed vets because I wanted a second opinion as my dog had a bit of a small allergy on his coat. Westside Veterinary failed to find out the cause. I went in there 3-4 times with Cacau, spent loads of money, bought loads of different stuff and nothing worked. My dog also had a bit of a flaked skin on his scrotum, and my guess was that it was linked to the allergy and believe or not, the vet response to me was that she doesn't usually work with unneutered dogs and wasn't familiar with this. I thought was a ridiculous answer hence what I went for a second opinion elsewhere.I took Cacau to another Vet, it is closer to my home, it cost me less for everything and in 8 days Cacau was 100% clear of any allergies including the scrotum which was easily detected by the vet for being a burn from cold wheater. You got the picture, Cacau has shorter legs and is unneutered, so with the freezing weather it burned to touch the ground. If that wasn't good enough, the Vet called and follow up via emails during Cacau treatment countless time.WIth Westside, if you inquiry anything online they don't reply and if you call them, you will be up for 5-15 minutes on hold to speak with anyone.Anyway, after that, I dropped Westside and decided to move Cacau to our new vet.The worse still yet to come. Last week, Cacau 6 months supply of Heartworm and Flea protection ended so as usual, I log on 1-800-PETMEDS and ordered and they've requested the Vet to approve the order.I've decided to enter the new vet details for approval but two days later I got an email from PETMEDS explained that my new Vet declined the prescription approval as Cacau needed an appointment for Heartworm.I knew cacau was up to date with everything, so wasn't sure why.I called Westside and asked for his Heartworm tests and was told that it was completed in September 2016 and it was valid for three years so Cacau was fine.When I called the new vet, they had no idea why Westside had this rule of every three years and they've explained to me that the yearly check is the suggested method. I was skeptical, and, for a second, I thought my new vet just wanted to complete unnecessary tests to profit on us but googling everywhere, including The American Heartworm  Society, it clearly suggests a yearly test and still to this date I can't find anything about the three years rule created by Westside.My dog is fine and the new test was negative, but some recent cases of Heartworm have been spotted in NYC and Westside had me worried for a few days for no reason and now I completely lost the trust which was already shaking in their competence. Read Less

This place is a well run, professional center with great doctors and kind staff who genuinely care about you and your pets. My only watch-out is that you ask about the price of treatments and tests before you agree to them. What you don't want is a shocking surprise at check out. Truth is the price of tests and vaccines etc run high.  Better to be well  informed going in. Read Less

Kim Rosenthal and Melanie Friedman are both amazing, caring vets,  Kim has cared for our previous Bouvier and our current one.  We have been with her for 20 years and her skill and personal attention has always been outstanding.  When not available, Dr. Friedman has taken excellent care of our dog who has many issues in her older age.I am extremely impressed with the veterinary techs.  They know our dog well and provide a continuance of proper care when Dr. Rosenthal and Dr. Friedman are out of the office and a vet who does not know our dog is covering.The front desk has always been helpful to me, especially Gina and Tina. They are pleasant, understanding and very helpful.The emergency care has also been outstanding with the covering vet cheerfully meeting us at the hospital in the middle of the night.  The nurse on call  is very knowledgeable and pleasant in the middle of the night as well.The care and love my dog receives there is worth the cost. Read Less

The manager was so helpful when I asked him a question about pricing, I'm very happy I brought cupcake here and I'll be bringing her back again for any further medical needs! Customer service is very important and he's very kind Read Less

After spending 48hrs in ER at AMC, I decided I needed a generalist that was closer to home, and could also give me a second opinion on my senior chis treatment for his heart disease.Dr. Rosenthal was recommended by a friend and dog walking client, and from the moment we met, I was relieved by the combination of her professionalism and warmth.She helped me get my baby on track to feeling better, showed me how to administer a prescription food that they sold and best of all I learned that they are 24hrs, all you have to do is call ahead since they lock the doors for security purposes after 9pm.A few days after sending me home feeling optimistic about getting more time with my old baby, and preserving his quality of life, Dr. Rosenthal called to check in and I was able to pop in a week after our appt to purchase some more prescription food and make a plan with her about bringing him back in for a follow-up in a couple weeks.Everyone there is so kind and helpful. Best of all, they're 5 minutes away by bus or a 15 minute walk from home! Relieved to now have a generalist who has my baby's best interest at heart. Read Less

Very dissatisfied with the service of both the doctor and the receptionist. As for the receptionist: I asked for two simple things (a proof of Bordatella vaccination and the correction of a wrongly issued receipt) both of which were false. With regards to the doctor, I could not shake off the feeling of being lured into all kinds of expensive services that my dog does not need. When I left I felt like I had a very ill pup, which I do not. This feeling was reinforced by a conversation I overheard in which the doctor spoke of "a very good client", I.e. high paying, most likely susceptible to their unfounded recommendations for treatment. Read Less

I had a great experience overall. I found Westside on yelp & I was able to make a same day appointment for my dog Lola who has Patellar Luxation. The front desk staff was very friendly and prompt considering how busy they were, as well as the vet techs and veterinarian. She was very gentle with Lola and made me feel relaxed about the whole situation. My only complaint was the cleanliness of the waiting room but I guess there's only so much you can do with a room full of animals. Read Less

I'm in love with this place! All the Doctors, vet-tech receptionist the whole staff are kind attentive and respectful. The prices are average. The vet answers every question gives great easy directions for care after procedures. I have a new Dog I recently adopted from a organization that I founded. Re-homing pets animals in need for a new human, to be adopted. Every dog, cat bird hamster rabbit etc needs a new home for the fact that their human is in poor health. So many animals in need, so many animal shelters are overwhelmed, no space lack of volunteers foster homes etc. Westside has been very helpful. The dog I recently adopted has brought such joy to us! Please adopt don't shop...Love  Westside! Read Less

I have been bring my dog here for years.  It has always been a draw of the luck as to which vet you get.  He has received decent care until last week.  In the park his right rear paw bled which another person pointed out to me.  I took him home.  Cleaned him up but it looked bad so I walked him over to the Westside Vet's.  I discovered he had an infection caused by an ingrown dewclaw which had been trimmed three weeks earlier.  It usually is three months between clippings.  Dr. Colby said this is not right and I should talk to Murray.  They charged $220 to care for his infection.  I did.  He refused to take any responsibility about this bad dewclaw snipping.  I had his records moved to Gotham Veterinary and Dr. Bonnie Brown.  It was clearly Westside's mistake.Be careful before you go there.Leonard P. Read Less

I feel very lucky to have found Westside Veterinary Center. I've now brought several pets here since moving to the area in 2013. While  nobody wants their animal to need medical attention, Dr. Rutherford and all of the staff at Westside somehow manage to make the experience pleasant. This starts with the front desk staff, who work tirelessly to help everything run smoothly. Rosa, in particular, has gone above and beyond for us. For instance, she knows that my rescue pit bull (Lexi) is incredibly sweet, but has an intense fear of the vet. From the first week we adopted Lexi, Rosa has made it a point to greet her with treats and hugs. She has encouraged us to visit on random days for this extra TLC, aiming to make the vet a happy and welcoming place for my girl. Because of the bond Rosa has developed with Lexi, Rosa is actually able to put Lexi at ease during stressful appointments and tests! She has helped us an immeasurable amount. I could go on like this about many receptionists and nurses at Westside! We are consistently treated with attentiveness, warmth and respect. Our veterinarian Dr. Rutherford is a talented and intelligent practitioner. She has seen us through so much, including the complicated management of my first dog who had multiple chronic illnesses. Dr. Rutherford has a naturally warm, gentle, and calming demeanor, always taking the time to put my dogs at ease before attempting any procedures. She's extremely generous with her time and answers any questions I have with patience and care.I routinely refer friends and neighbors to Westside because I truly believe in them. Their staff is attentive, passionate and will always work to accommodate us if we need an appointment. Most importantly, everyone is welcoming and loving toward my dogs and I know we're in the best hands possible. Read Less

Dr. Yim is wonderful. Our dog loves to visit her. We've been going to see her for about 12 years. Our dog has been through any number of ailments - broken toe nails, benign cysts (even on the eyelid), hotspots and now arthritis. Each time she's explained the situation very well, the treatments were practical, and has given us enough information/supplies to take care of him at home. Read Less

The actual vets and vet techs are fine. My issue is with the front desk staff.   Quite unprofessional as they are talking small talk about their private lives and chatting away while they ignore the clients.  Also, they should lose the attitude. Read Less

Kim Rosenthal is an amazing vet who has cared for my mother's cats over 20+ years and just saved my cat's life after a severe urinary obstruction. Everyone on the staff is extremely kind and helpful. It is easy to see that it is a place where animals are truly loved. Do your pet a favor and take them here! Read Less

Kim Rosenthal is an amazing vet who has cared for my mother's cats over 20+ years and just saved my cat's life after a severe urinary obstruction. Everyone on the staff is extremely kind and helpful. It is easy to see that it is a place where animals are truly loved.  Do your pet a favor and take them here! Read Less

I had my first experience with Westside Vets yesterday, and it was a great one. The level of genuine interest in my pets well-being, the professionalism at the front and back offices/rooms and cleanliness was top notch. It was a comforting experience and we will definitely be using Westside Vets for the years to come. Highly Recommend!! Read Less

For 16 years, Dr. Kim Rosenthal has been caring for my chocolate cocker spaniels. She is an excellent diagnostician, patient and so loving to all the animals I have seen her with. And especially noteworthy, she doesn’t order tests unless absolutely necessary. The nurses and front office (especially Tina and Gina) are all so professional and helpful. I live on the east side and happily come crosstown for the overall excellent care I receive at Westside Vet! Read Less

This is one of the most comprehensive veterinary clinics in nyc. I have had nothing but excellent care there. Dr Kim Rosenthal is the most thorough vet I have ever seen. Her explanations of her treatments for my dog were most informative. I have also seen several other drs on an emergency basis and they were very kind and compassionate. The fact that they have 24 hour emergency care for clients is one of the main reasons I go there. It is really a tremendous feature! I have referred several people to this clinic. I highly recommend it. Read Less

Dr. Cynthia Yim is a gem. She shows an incredible amount of compassion towards her patients. As everyone knows, dogs tend to hate being at the vet, but Cynthia does everything in her power to make them as calm and cared for as possible. She’s also extremely thorough and on point, and will work with you through multiple options — which is necessary for those of us without deep pockets. Read Less

Westside Veterinary is the BEST vets in the city hands down. So grateful I found this place! They really care about your pet. I brought my Pomeranian 'Prince' in for an broken paw’ and doctor Kathleen Colby and Dr Rutherford are amazing they took good care of him and they are both incredibly thorough and Knowledgeable. It is always a pleasurable experience to visit this immaculate office. The entire staff is caring and truly provide a excellent service! Highly recommend this place! Read Less

Dr Rutherford and Dr Cantor and Dr. Kosovsky are all wonderful ❣. The staff at the desk are 99% of the time very friendly and caring. I am usually seen within 10 minutes of arrival or sooner. All three Dr.'s take their time and I never feel rushed. My little teacup poodle pup has received wonderful care. She recently got spayed and had a baby tooth pulled and it all went very well. They even had her sleep with her favorite toy since she had to stay overnight. I recommend the three Vets I mentioned above. I don't know about any of the other Dr.'s there Read Less

I wish westside saw people!! From the moment you walk in, you know you are among caring, competent professionals. Everyone seems to be happy to wrk there and really loves animals. Facilities or clean pleasant and mother. The doctors are highly qualified and compassionate. And the technicians are both keep cool and pleasant. Their hours are extremely client friendly. The location is extremely convenient. And you know you’re in the right place. If they saw him at I would love my general practice care to them. Read Less

Selecting a vet is very difficult in this city, but Westside is an excellent choice. Pleasant and responsive staff who genuinely care about your pets, and vets who seem thoroughly engaged and committed to their vocation. A quality vet is expensive, so be aware that serious and competent care comes at a premium. My experience with my new little pal--a random stray who adopted me was first rate. He had an emergency visit to see if he was chipped and in good health, and then a longer visit to be chipped, vaccinated and neutered. The level of care Eliot received was second-to-none and the office's followups were reassuring. Westside will be Eliot's forever vets. Read Less

Selecting a vet is very difficult in this city, but Westside is an excellent choice. Pleasant and responsive staff who genuinely care about your pets, and vets who seem thoroughly engaged and committed to their vocation. A quality vet is expensive, so be aware that serious and competent care comes at a premium. My experience with my new little pal--a random stray who adopted me was first rate. He had an emergency visit to see if he was chipped and in good health, and then a longer visit to be chipped, vaccinated and neutered. The level of care Eliot received was second-to-none and the office's followups were reassuring. Westside will be Eliot's forever vets. Read Less

I have visited this office multiple time with both of my dog. Sometimes with an appointment but mostly as a walk in since one of my pups has a ton of health issues. Every time I have called to come in as a walk in they have been able to accommodate us. All the vets are great to visit, we especially enjoy Dr. Lewis! Always a clean waiting area, friendly front desk staff, and never overly crowded. Read Less

If you do not have a cat or a dog, do not go here. And definitely do not go here if you have a bird.I always arrive 20 minutes early for my appointment, but why? When they're always delayed by 2 hours. This is expected in a health clinic, but that's not why I'm giving this place 1 star. They do not pay attention to what goes on in the waiting room. My birds are very timid, as many birds are; if you see birds are in your appointment book, keep an eye out, have them wait in a separate room. Dogs bark and get aggressive especially with a small waiting room. My birds were stressed just waiting. This happened in both my visits, and no one helped, no one cared.Another issue with waiting... after 2 hours (since they're always 2 hours behind) a technician came up to me and said "You're next but Dr. Cantor wants to see the patient that's booked after you really quick". What the hell! My answer was "then hurry up." I was pissed. No priorities, no respect.When I call for bird questions, the technicians are not trained to handle the problem. Then why allow birds to enter your clinic? How can you accept birds when your technicians don't know anything about birds? They didn't know about diet, behavior, or advice on safe toys... they knew absolutely nothing, and told me the only person to answer my questions is the doctor, who rarely has the time to call with lab results. Just trying to get through the front staff is very trying, since I questioned my birds lethargic behavior the front staff's immediate response is to go to AMC. No miss receptionist, you're not qualified to give medical advice. And certainly the technician couldn't help either. I hate to say this. Dr. Cantor wasn't exactly helpful when I came in with my birds eyes swollen shut. I kept asking her what it could be. She didn't know. Ok, understandable. But I kept asking her what are typical illnesses with birds, how often do you receive this sort of appointment, how likely are birds able to recover... simple questions that even Google could answer, she stood quite. I don't think birds are her thing, not the small one's anyway. I'm sure she's awesome otherwise, but she should throw out her avian association certificate and stick with mammals.There is one room technician, I wish I remembered her name. She was gentle with the birds... had short dark curly hair, looked about 5ft. I mention this because she was the only one who knew what she was doing. But no one else.Go here for cats and dogs. Go ELSEWHERE if you have birds/reptiles/rodents. Read Less

We've been to WVC for two miniature dachshund "emergencies" in the last 6 months. Dr. Rutherford & Dr. Colby have been wonderful in taking care of our girl as well as all of the nurses, vet techs, and front desk staff. They offer emergency hours 7 days a week as well as fast appointments because they are a large practice with many Drs available. I was able to get an appointment within the hour when I called to bring my dog in yesterday. Our pup is recovering and resting happily at home and we are so glad we brought her in again. Your pet will be in great hands at WVC and I'm happy to say we've found our new 'home' practice in NY! Read Less

The doctors at Westside Vet are amazing. They love the animals, are extremely caring, not to mention knowledgeable and professional. I've met a couple of doctors who are all great, and Dr. Lewis, our main vet, is especially attentive and just the best. The supporting staff are all very nice and never says no to my dog begging for petting. Their 24/7 emergency service also offers a great peace of mind - my dog once got bitten late at night before I learned dog first aid, and I rushed him to Westside and he was immediately attended to by a nurse and the doctor came soon too and prescribed antibiotics. I recommend Westside to anyone who wants the best care for their furry friends! Read Less

Lovely and caring. Lost our favorite vet, Dr Chiverton, to LA, but Dr Colby is now taking very good care of our dear 12 year old Cavalier King Charles Spaniel. It hurts a little to hand over your credit card, but no more expensive than any other NYC vet- and isn't your best friend worth it? Read Less

I have been going to Westside Vet for years with both of my large German shepherd dogs. All of the doctors that treated my dogs were good, but Dr. Karen Cantor is the BEST. She has always been attentive and accessible! If I needed her and left her a message, she always got right back to me. Even while on vacation. I felt secure in her hands with my large babies. I have recommended someone recently to Westside Vet and they love Westside Veterinary too. One of my 12 year babies just died, I bought her to Westside Veterinary Center and they loving took care of her for me. But should i get another dog, I will definitely bring them to Westside Veterinary Center. Read Less

I love this clinic... They have been so great with both our Maltese and cat. They were so supportive when our elderly cats passed away and even made paw print 🐾 casts so that our family could have a keepsake. They also have great evening and weekend appointments and that helped us out tremendously with our work schedules! Dr. Rutherford is our pets vet and she is the absolute sweetest! Front desk staff and animal clinical staff are always happy when they greet you and your pet, can tell how much they all love animals! Read Less

I was attended by Dr. Lewis who was awesome and a pleasure to work with. Dr. Lewis, along with the rest of the staff are professional, knowledgeable, and caring. Also, their prices are reasonable and I did not feel like I was forced to do extra unnecessary diagnostics or tests. I'm glad I found a reliable vet nearby for my dog Kito so close to home! Read Less

I've been to  Westside Veterinary Center three time now for puppy emergencies. The first time my dog needed immediate surgery. I wasn't sure what my options were and they were able to assist me in setting up a plan so I could make sure he got the best help possible. (Thank you!) A few years later my other dog ripped a nail off. We brought her to doctor Lauren and she was absolutely amazing. She made me and my pup feel comfortable.I would recommend anyone to their services. Read Less

First of all the doctors here are awesome! I have come in for a few different issues and they were so helpful with my Chow Chow Louie! I even came in because he bit a rat in the park and they didn't hesitate and told me to bring him in immediately! Unfortunately I had to move from NYC in February and I got a call from Murray the office manager in August that I owed money for some medication that was dispensed months ago.  I was not aware of this situation and even though it was an over sight on their part Murray handled the situation with honesty, grace and such kindness and let the charges go, even though I was happy to pay the money. I wish I could find a vet this good where I live now.  I would recommend them to anyone who wants exceptional vet care and great service! and P.S. I LOVE that they have Doctors on staff who do Acupuncture!!! Read Less

I have been coming here for more than 15 years. I live on the Lower East Side and travel to the UWS because this is the best group of Vets in NYC. Very knowledgeable and caring. They are available when you need them, even during off hours they have staff available. I wouldn't trust any other group of doctors to take care of my beloved pets. I highly recommend these guys. Read Less

These doctors and this facility is as good as it gets.  They are caring, thorough and have heart, which to me is the most important thing.  I have been going there with my pets for over 20 years, and have found such great care, knowledge and compassion.  Dr. Jamie Napolitano is the best!!!!  I could not recommend them enough. Read Less

We've been taking our furkids to the Westside Veterinary Center since 2013.  The front desk staff are always so helpful; the place is very clean and everyone we've dealt with very professional. But I have to say, the main reason this veterinary clinic gets five stars from me is Dr. Rutherford. She is incredibly nice, gentle, personable, knowledgeable, and -- just by watching her handle my doggies, and any other pet under her care -- you can tell she truly loves her job. She's one of a kind. Read Less

I am saddened to have to give this place a 1 star review because we've seen 3 vets here whom we liked. Dr. Rutherford is especially caring and my dog loves her, which is very unusual. I should mention that we have a regular clinic we go to, this one was just more out of convenience these last few times. Sadly, the front desk has cost this clinic business, judging by others' reviews as well. Just about every time we've gone in, there was a front desk person talking badly about someone. The older ladies that work during the day are much better, but the younger ones are abysmal. The one chick with clown red hair talked sh*t right in my face either about me or someone else, right at the counter, and right as I said "What was that?", she says "Oh nothing!" Oh ok, so I KNOW you were talking trash. Now, the CONCERNING AND DANGEROUS part and why we will not be visiting this clinic again. Ever. They have twice now confused my file with another person's file. So the way it works is human last name, first name, dog name is on the file. The file they keep confusing ours with has only one thing in common - last name. The first time it happened, we were in for a follow up visit. The vet is speaking with me, asking me what the reason for the visit is, and as I talk, she says "We don't have a record of this. A UTI you said?"  So we're both confused at this point, so I lean over and look t the file... sure enough, it was another person's/dog's file. Same last name, ENTIRELY different first name, AND dog's name that is spelled differently (Charley/Charlie). Ok, mistakes happen, I moved on with my life but definitely kept the event in my memory. Fast forward 2 weeks... I go in and ask for a copy of my dog's records late in the evening. Firstly, the girl helping me was confused about the whole situation even after I explained that I am filing an insurance claim for my dog's recent visits. I mean, this is standard procedure and our regular vet clinic is certainly well versed on the procedure. She hands me an envelope in the end, and I leave. I actually cannot believe that I just left without looking first in the envelope, but I did. That night, I sit down to file the claim, open the envelope and ... what the.. heck... neuter?... vaccinations? 7 mnth old puppy? 30 lbs?  I was confused as hell because my dog is a 5 yr old, 8 lb dog who had only been to Westside for a UTI. Sure enough, once AGAIN, they confused our file with the other person's file who only has the last name in common. At this point, not only have I wasted my time going in to pick up the  wrong docs, but more importantly, this is DANGEROUS! To confuse files of 2 dogs with 2 different ages, weighs, breeds, medical histories TWICE?!?! So i go in the next day and the girl who provided me the wrong docs the day before is there. I explain what happened and  also let her know that I'd like to speak with the office manager or whoever is in charge. 20 min later, she appears with my actual docs and apologizes and tries to dismiss me on the low from speaking with the person in charge. She actually tried to get rid of me on the low 3 times. Ha, no. I insist and she goes to get that someone. A vet comes out with both files to speak with me (I forget her name, but I guess she owns the clinic? Maybe name starts with a K? Not sure.) She looks through the files and is like yah, different breed, yadi yada. Mind you, my dog has a history of seizures and several medications and these people CONFUSE HIS FILE WITH ANOTHER DOG's, who by the way weighs nearly four times as much as my dog?! Can you imagine if they prescribed meds and had the dosage for the other, much heavier dog?! I had, in fact, picked up meds from them that I got over the phone. Anyways, I'm talking with her and though she seems interested in the issue, she's flipping through both charts the whole time and is clearly focused on not acting in a manner that could even slightly legally implicate her clinic. Flipping through, flipping through... All I got from her was "We'll straighten it out."  At one point, she tried to put blame on the vet whom we had seen the first time the files were confused and I was not letting it happen. No, no, your FRONT DESK is who pulled the WRONG file! As far as I am concerned, they can shred my file because we will not be returning, but in the interest of the other dog, I wanted to make sure that someone knew about the severe incompetence of the front staff that is absolutely DANGEROUS. Seeing that it is the age of social media, I was able to locate the other person to whom the other file and dog belong and share my experience with her for the sake of her dog's safety. Unbelievable that you run a clinic with such unprofessional, trash-talking front desk who also so severely lacks attention to detail that they cannot keep from confusing files on more than one occasion. DANGEROUS! And most sad is that your veterinarians actually seem very competent and caring. Read Less

Dr. Kim Rosenthal is one of the most compassionate and professional people I have ever met in my life. All of the staff I have met at Westside Veterinary have been kind and concerned. I recently lost my beloved cat Buster to heart disease and because of the way Kim informed me and prepared me it made the most difficult decision of my life so far much easier. I have dealt with other vets at this clinic and they are all excellent, but because of who Kim is as a human being I would never consider taking a pet to anyone else. Read Less

I usually don't write reviews, but after the AMAZING experience I had last night with Dr. Rutherford and Jessica here last night, I have to spread the word.  I had an appointment at my usual vet for the next day because they close early and I couldn't get out of work in time to get an appointment same day, but after I got home from work and saw my poor kitty's eye had gotten even more red, swollen, and irritated and she was acting disoriented and hiding (I think because she was in pain), I couldn't wait and googled "vets open late" and found Westside.  I am so glad I did! I haven't been happy with my current vet because they didn't seem to care anymore (and they are very expensive).  But at Westside, every person Peanut and I came in contact with was extremely professional but also incredibly nice and caring, starting with the receptionist who answered my call at 6:45pm and booked my appointment at 8:20pm to the assistant Jessica and Dr. Rutherford all the way to the two receptionists that checked us in and out. They listened to my worries and warnings that Peanut is a rescue and has always been very scared and treated her eye quickly and with care and even gave me the option to have her antibiotics injected in one dose since she doesn't do well with pills. She even clipped her nails and cleaned her ears so sweetly that she didn't even struggle. So glad I found this place and it will definitely be Peanut's primary vet from now on! Read Less

The office is just too busy and cramped. The paraprofessionals on staff are not consistently professional.I euthanized one cat here and had a good experience. However, I just euthanized another and I had a TERRIBLE experience. Unlike the first time I euthanized my cat here, the room set aside for the euthanasia was smelly and the sofa to sit on with your pet was unclean. A kind worker took me there with my cat, but I could see she was embarrassed by the state of the room. She hastily cleaned it and opened the windows. Oddly, a dog was also walking around unsupervised. Go figure. I wish I'd left then!As I waited with my cat on my lap, the doors shut to the room, a worker just walked in talking on her phone and shouted she had to change in the  bathroom. She scared my cat (who yowled) and she never looked back. She was loud and rude.I sat for half an hour of waiting in a smelly dank room with a woman in the bathroom chatting away. Eventually I knocked on the door (twice) and asked her to leave me alone with my cat. Eventually the doctor came in. She spoke very softly (Dr Rutherford). TO MY DISMAY the doctor took my cat away and euthanized him without me present!  I was floored! This was NOT how my other cat was euthanized there. I thought she was going to put an iv in and return to the room with him. She and I had done this with my other cat!  This time, she clearly was rushing. She apologized, but it was all too late. Afterwards, she claimed she had asked me if I wanted to 'watch him pass'. I don't remember saying no (I think I'd remember because I hate euphemisms like that).I look back and realize something was off that day. There was no discussion of getting paw prints or the burial as there had been with my other cat. The staff wasn't organized.It was an awful experience. I am deeply saddened that my cat died without me.I regret not leaving when I saw the state of the room and the wandering dog. I will NEVER return again. Read Less

Have been here twice. The doctors just want money here. The doctor did a quick checkup and immediately wanted to do X-rays for something that was not that serious. Took her to another vet they said it's just allergies gave her Claritin and she's fine. Gina at the front desk had a melt down on a lot of people including myself this morning. She was preventing me and another woman (I called ahead and she had an appointment) from seeing the doctor and gave us attitude when we asked for some form of communication after waiting an hour. The other two women at the front desk turned their heads on the situation after she had yelled at both of us and physically touched me. I'd say don't go here as long as Gina still works there and wait until the others are trained to have better customer service. Even the doctor apologized to me saying she knew what was going on (when I finally saw her).Read Less

Absolutely fabulous front desk staff and clinicians! We noticed our poor little do was bleeding from her rear and called them very late on a rainy night, thinking there was no way they would see us. However, they were very accommodating on the phone and said we could walk-in asap. As soon as we got there, we were greeted by kind staff and a well-lit, clean, modern office. Then, we had the pleasure of working with Dr. Tamika Lewis, who provided a wonderful experience. She was kind with our dog, who is normally a little skittish around the vet, and was able to relieve her of her pain and give us great instructions to help her heal. Can't say enough good things about Dr. Lewis and the experience in general here. HIGHLY recommend them, as we will be going there for her regular visits from now on. Read Less

Absolutely fabulous front desk staff and clinicians! We noticed our poor little do was bleeding from her rear and called them very late on a rainy night, thinking there was no way they would see us. However, they were very accommodating on the phone and said we could walk-in asap. As soon as we got there, we were greeted by kind staff and a well-lit, clean, modern office. Then, we had the pleasure of working with Dr. Tamika Lewis, who provided a wonderful experience. She was kind with our dog, who is normally a little skittish around the vet, and was able to relieve her of her pain and give us great instructions to help her heal. Can't say enough good things about Dr. Lewis and the experience in general here. HIGHLY recommend them, as we will be going there for her regular visits from now on. Read Less

Every time I have visited the Westside Veterinary Center I have been amazed and comforted by the attention and care shown. Sadly two of my cats needed to be euthanized and the staff was incredibly supportive. These folks are the best in their field. Dr. Kim Rosenthal is brilliant. I recommend her and this place wholeheartedly! Read Less

Bad review entirely factor of wait time and customer service. A shame because I think the vets here are skilled and caring. However we were kept waiting 25 minutes with no explanation and when we asked why, were told it's "not that long to wait." A sincere "i'm sorry" would have gone a long way but unfortunately it looks like this business doesn't care about keeping customers. We've been taking our dogs here since 2001 but will be moving on. Read Less

I brought my cat there just one occasion because the waiting line for dermatologist at AMC was too long (a few months ahead). I was thrilled by the dedication, professionalism, and thoughtfulness of the doctors. My doctor took time (so did he for the patient before me and that caused almost one hour delay for my scheduled appointment time) for my cat, examining him carefully and explaining to and educating me thoroughly to help me understand the condition. I would definitely recommend Westside Veterinary Center!!! Read Less

Rude front desk. Very unpleasant. I watched two people working at the front desk give a few people a hard time while I was waiting for my pet. I saw them rolling their eyes too and being completely unprofessional in front of their customers. I saw one of the staff throw someone's credit card across the desk. How can I trust my pet with unstable people? The veterinarian I see is fine, but for the price you pay (which is very, very expensive), you do not get good service, and you should get much warmer reception especially considering this is animal care, not the DMV. Going back to City Veterinarian on W 72nd where the staff is wonderful. It's a bit farther away, but I don't like the bad attitude at Westside Veterinary Center. Read Less

I brought my 7 month old dog here when he was sick with a GI tract upset. I couldn't get an appointment with his normal vet even though they were still open but Westside took him in right away. We would use them all the time if they were located closer to our home. Read Less

We've used the Westside Veterinary clinic for over 20 years. When our dogs were sick, it is the only place to go! The vets are excellent, and you can have a favorite vet like we do. Jaime Napolitano is smart,kind, and fully capable of caring for a sick animal like our Golden retriever was. The Hospital is run very well and whomever is taking care of your pet, while in the hospital, the vet is in touch with you. You can't get better service from vet techs,vets, and office staff! Read Less

There's no easy way to say goodbye to a pet you've had for nearly 20 years. When I brought in "Sweetie Pie", we were given the most considerate and empathetic care I have ever experienced with a vet. I highly recommend them. Read Less

I want to give a shout out to the staff at Westside Veterinary Group for their excellent help and work this past Saturday afternoon.  My sweet Westie, Biggles, had returned from Riverside Park with my husband.  His paw was bleeding, as he had some problems with his nails breaking.  We live in NYC part time, and I hadn't finished the process of registering with a vet, but I had hoped to use Westside Vet.  I called them quickly after I assessed the situation as a potential break past the quick. Even though they were really busy, and I wasn't a patient, they told me to bring him in.  The young woman on the phone said the vet tech would at least look at it, but if it was serious a vet appointment would have to be made next week....totally reasonable. We took Biggles, really didn't wait very long, considering how packed the waiting room was.  The vet tech, sorry I can't remember her name (chin length light brown hair and a pleasant smile) was really kind and took Biggles upstairs for about 20 minutes.  She came back with a smiling doggie, whose paw was clean & better, and we discussed my options for next steps.  She said that Biggles was really sweet and a cute dog.  When I asked how much....this is Manhattan, and I wasn't a current patient of record, so I thought the rate would certainly be higher than in NC....To my surprise, she said No Charge, glad we could help and that they fell in love with Biggles.  WOW!!!!So, my faith in humanity is renewed....there are people who work in a field taking care of animals, because they care about animals.  I gave her a big hug.  Thanked everyone.   I promised a detailed review on Yelp.  I also have quite a bit of dog food that isn't needed...so I am going to donate it to them to use in their charitsble way. Thanks Westside Vet.!!!!!You folks gave me the best Holiday gift ever....a true act of kindness.  I am gong to tell everyone I know about your kindness.  I am reminded why I first moved to the Westside in October of 1980 and am still in love with it today.  The very best to you and yours Westside Vet!!!May all your Holidays be happy and bright !   Love Anne Buckley-Reinsford and Biggles. Read Less

It is with great honor that I write this review.My dog's name is Napoleon and he is 15 years and 10 months! He has been a client of Westside for his entire life and is still going pretty strong. The staff is highly professional - as you and your "fury child"are always greeted and made to feel special. I have experienced excellent care for the 15 years that I have been a client. The Veterinarians are extremely talented, extraordinarily skilled, attentive to detail and on point with follow up. I would also like to thank Murray for always taking my intermittent frantic panic calls and calming my nerves! Dr. Napolitano, I thank you for your amazing care and concern for Napoleon over the years. I consider you the original 'dog whisperer/healer' with your acute diagnosis and excellent prescribed treatments. Keep up the stellar work Westside! I would (and do) recommend Westside, without reservation, to all discerning owners who expect exceptional care and genuine concern for their pets. Read Less

Everyone here is so friendly and welcoming. The vets are down to earth. They communicate clearly. I always feel like my dog has been well taken care of. And they do not make your problems bigger. I get in and out without lengthy wait time and they do take the time that is needed. no rushing. Read Less

I have been taking my pet to this clinic for a few years. If a request for a refill prescription is received by fax by the front desk staff, the clinic should make sure that the request is passed onto the vets in a timely fashion. It has happened to me twice that the shipment of the medication that I ordered online were delayed by days if not weeks because the requests were not forwarded to my vet by the front desk. It almost seems as though the clinic delays this process on purpose to discourage the customers from using other pet medication suppliers. If it weren't for this issue, I'd have given this clinic an overall 4 stars. Read Less

The vets, techs, and support staff are nothing short of amazing! Bringing our kitty in as a first time emergency patient was incredibly stressful and scary, but we immediately knew he was in good hands just after our first exchange at the reception desk.We had the pleasure of interacting with 4 different vets over the course of 8 days (we popped in to visit often and whoever was on duty would come in and chat with us), and they all showed genuine concern for our boy and great understanding of what was going on. The whole process was very intimate which really helped a pair of frantic parents. From initial checkup, to testing, diagnosing, and lastly supportive treatment, our boy definitely received the best treatment a cat can get. From sitting in the waiting room a bunch, I could see that they have a lot of long time patients and everyone seemed to be on a first name basis and the animals were all happy (for the most part) to be visiting.If you're in need of excellent pet care, look no further! Read Less

I am a new comer to this clinic but giving them 5 stars. One of my cats has chronic constipation problem (for over 7 years) and, when my regular vet wasn't available I found this clinic. Although we've tried many things, Dr. Colby prescribed a med that really helped. They are very friendly and engaging, with follow-up contacts to see how the 'patient' is doing. Reasonable fees and convenient, am keeping this clinic and Dr. Colby. :-) Read Less

I have known Dr. Brodsky since I moved to the UWS over 25 years ago. He is a terrific doctor, thoughtful and kind. Whether it is a routine check-up, an emergency or a difficult diagnosis, he spends the time needed to make me and my wife, as well as our cats, feel comfortable. Our concerns, no matter how small, have always been thoroughly addressed and we have never felt discounted or rushed. I am equally impressed by the other doctors, nurses and support staff at Westside. I have known many of them (Dr. Cantor, Dr. Bodkin, Murray, Andrew, Dawn, Kim, Crystal, Tina, Gina) for as long as I have known Dr. Brodsky. It says a lot about Westside that everyone who works there is dedicated and caring. Read Less

DO NOT bring your pets to this Vet Center. Simply put, many of the employees,i.e. receptionists, Doctors, and the owner, Dr. Stuart Brodsky, are completely rude, sarcastic, arrogant, and totally unhelpful. Dr. Brodsky is an arrogant narcissist, VERY VERY rude, and is the polar opposite of providing good customer service. When I called him with a complaint, he called me back, yelled at me, while correcting me. He only called me back, not to hear my concerns, but to ball me out. I understand why the rest of his staff is so RUDE, they learned from him. Aside from being the most obnoxious person, I think I have EVER talked to, the entire operation is one of extortion. They completely take advantage of loving pet owners by scamming them out of as much money, and unnecessary tests and diagnostics as possible. If you want to be squeezed out of money, totally disrespected and extorted, this is the place for you. Besides all that, the actual care itself is not in the least bit impressive, as all they care to do is get you to spend as much as possible. I would like to be more emphatic on my HATE for this place, except you cannot curse in a review. I am quoting from another review hear from Cindy B, as she literally took the words out of my mouth, and described her experience exactly like mine. She writes..."Westside's approach to dealing with dissatisfied owners is to call and tell them they're wrong, well... honestly I was speechless. If you care for your companion and want a vet who listens and works with YOU - I cannot recommend this place. As for the bizarre voicemail weeks later letting me know that I am wrong and Dr. Bodkin is "an excellent vet"- CindyB. Thank you Cindy, you just completely validated my feelings and experience, because for a minute there, I thought I was in bizarro world, as I have never seen such nastiness in a vet practice, or anywhere for that matter. BUYER BEWARE!!!!!!!!! STAY AWAY!!!!!!!!!!!!Read Less

Westside Vet has been caring for my cats for over 25 years.  Dr. Brodsky and his staff have always been warm and friendly to me and more importantly, they make my cats feel safe and comfortable which is always a challenge outside of our home.   Dr. Brodsky has always taken the time to explain all diagnosis and possibilities to me and made sure I was confident about every decision I've made about my cat's care.  I am on my third generation of cats in his care and I wouldn't go anywhere else.The staff is always excited to see us and they seem to know so many of their customers by name.  It feels so personal.  I have had so many emotional moments at Westside over the years and  everyone is so supportive.  I recommend Dr. Brodsky and Westside to everyone. Read Less

Top notch care from all the Vets & nurses. They cover every specialty. Appointments easy to make. Have been taking my German Shepherd here for 5 years. Warm welcoming place, receptionists always helpful. They are a bit expensive but this is NYC & the care is excellent. Read Less

Westside is absolutely outstanding. Dr Cantor has treated my dog and cats for almost 20 years with state of the art care and compassion. The entire staff is wonderful. Their 24h emergency care and hospital are added features. You can even call the nurse in the middle of the night to check on your hospitalized pet! The best in NYC by far. Read Less

Westside Vet is a warm and welcoming place that really focuses both on the patient and on the patient's human family. We have only had great experiences with everyone there, including staff members and doctors. Our dog liked going there, which speaks for itself - he wagged his tail when he saw his friends (the caretakers) and happily boarded there as well, with no fear. They took great care of him throughout his life When he became ill they couldn't have been kinder or more compassionate and helped us through a very difficult time. Very highly recommended! Read Less

The best vets in NYC. They are loving, knowledgeable and go the extra mile to give your pet the best care possible. My dog was facing a major operation and Westside Vet managed to bring him back to health without surgery. Still, the best is the way they treat the pets. Like I would! Ellen S. Upper East Side pet owner Read Less

Friendly service and they clearly love the animals they treat. They are animal people for sure. But, I would expect this from a vet service. My contention is their pricing and their strategy. Their default operations strategy is to make the pet owner spend more than needed. The doctors or nurses don't bring up pricing until you see the bill. If I had unlimited funds I'd spend top dollar to make sure my pet is fully comfortable at all times. But if the service is not life threatening, and costs a few hundred dollars to alleviate discomfort and speed-up recovery, I may opt out. They should be sensitive to that and that was not my experience. Furthermore, I had another negative experience around pricing: I called to schedule a booster vaccination shot and they, as a default set up an appointment with a vet ($90 fee). I had clearly explained to them it was only a vaccination and we had seen the vet less than 6 months ago. I finally was able to get just the vaccination, which cost much less....that should be their default! Read Less

I have been taking my dog to Westside Veterinary Center for over 15 years, and in all that time I have been impressed with the excellent care and attitude of the doctors, the veterinary technicians/nurses, and the support staff.  Early on, my dog mainly needed routine exams and care, but at this point, she is over 17 years old with multiple problems.  Dr. Cantor is her main vet and has been an excellent diagnostician and a concerned and caring presence in our lives.  My dog also sees Dr. Yim for acupuncture, which has helped her arthritis immeasurably--and this is clearly not a placebo effect.  Because other issues occur on weekends when neither of these two vets are  at the clinic, both Dr. Chiverton and Dr. Lewis have also provided excellent care.I could say that I do not understand the critical comments on Yelp, but it becomes apparent that much of the negativity has to do with one's expectations.  Are they expensive? Yes.  But veterinary medicine has advanced immeasurably in the last several decades, with more ailments being treated and more procedures being undertaken.  Medical care, human or animal, costs money.  And while veterinary care may be less expensive in other geographic areas, so are other products and services.  Moreover, when dealing non-routine or emergency problems, other veterinary clinics in the same geographic area, such  as the Animal Medical Center and Blue Pearl, tend to be more expensive than Westside Veterinary Center.  Some people are dismayed that they request payment at the time of service.  Interestingly all of my medical doctors do the same thing.  Why should it be any different for veterinarians?Sometimes one has to wait beyond one's appointment time to see the vet.  I personally hate waiting.  But an emergency can throw the whole schedule off, necessitating a wait.  I know that if brought my dog in with an emergency, I would be seen immediately--and that balances out the fact that at other times I may have to wait beyond my scheduled appointment time.The front desk staff is extremely busy, and does an excellent job of keeping the place running.  In addition to all the routine matters of check-in and check-out, they may dealing with pet parents who are worried or even panicked about their pet's problem.  When one expects a very attentive attitude, a business-like "please hold" or "I'll be with you soon" can be misinterpreted as being dismissive by some, especially if one is worried about one's pet.  Overall, I am extremely happy with the level of care and caring Dr. Cantor and everyone else at Westside Veterinary Center have provided.  I could not ask for a better group of professionals. Read Less

So bad ... Left before seeing the doctorWe arrived for our first visit.  Naturally my pup was nervous but we were very much looking forward to finding a great vet for our sweet dog.  We gathered his records, bathed hm, and poop sample in hand :-)The reception area was uninviting, but I brushed it off and began the paper work process.   Our dog then walked away from us, and the staff yelling that "there was a dog off leash."  I get it, my dog was very anxious and  walked away from us for a minute.  Can't we be asked nicely?  Ok, I'll let this pass.It got worse from here.  Long story short, one receptionist (RUBIN) was appallingly rude - non-stop attitude and insults  - that as much as we tried to brush it off, we could no longer accept this, and after a 40 minute wait, decided to leave without seeing the doctor.   (It started when he asked for the paperwork back, then proceeded to tell us that we were 'cutting into our appointment time' and causing 'all others' to run late.  really??!!! You mean he could not have politely reminded us for the completed forms?  Cutting into OUR appointment?  What does that even mean??  And why the long wait after??  He did not stop - no apologies, just more attitude.)Very dissappointing.  I was looking forward to finding a neighborhood reliable great vet for our sweet doggy.This is NOT the place.  Good doctors run good businesses.  Go someplace else.  I will continue to search ... And I am glad we listened to our feelings and walked out.  They don't deserve the honor of caring for our sweet dog. Read Less

I,too, come from the East Side and have for over 30 years and 3 pets. They are simply the best. Every single person, from Dr. Brodsky to Murray to every nurse and tech is amazing, smart, caring and knowledgable. They saved my pets several times when I am sure few doctors would have. Abbey, Christy and now Mindy have the absolute best care possible. Westside is truly special. Read Less

My kitten was spayed and in two days I was told to remove the collar even tho I was told by the human society that it should b on for 10 days. This vet said it was nonsense. Long story short, my kitten tore open her stitches and needed surgery which not only caused severe complications but they had charged me an extra 1600 and lied to me saying that they documented telling me not to remove the collar. This is a dangerous place filled with money hungry animal killers. Thank gd my kitten survived but others may not b as lucky. Stay away from westside veterinary center! !!! Read Less

Every single vet, nurse, tech, and receptionist cares about your pet and about you. They are insightful, brilliant, and empathetic. I am so grateful to Westside Veterinary Center for the amazing care they'll taken of my dog Jake and the support and guidance they have given me!! Read Less

I only gave them five stars because there isn't an option to give them more. The folks at Westside Veterinary genuinely seem to love animals, and it shows in their work. I hope that your pet has nothing but the best of health. If you do need a vet, though; I hope you love your pet enough to bring him / her to Westside Veterinary. Read Less

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again. Read Less

My dog is a golden retriever named Bailey 5 years old and West side have saved him twice. Shepard was hit and treated him with the most care in the world. I felt my dog was really love here. The doctor, nurses and technicians where on top of everything. They are true professionals. Read Less

Westside is a fantastic Veterinary Hospital, the staff really is compassionate about the animals and I never seem to have any problems when my dog needs to come here. I definietly trust them with Lucy! Read Less

We originally started taking our dog here four years ago because of the convenient weekend hours, but after the attention and care that we have received, I wouldn't think of taking him any place else. Ringo has gotten into some strange situations, he has eaten our bed, our couch cushion and most recently a bra strap. Not to mention all of the instances of kennel cough and giardia we've endured! Each time an incident occurs, the vets and nurses here have been professional, caring and most importantly accurate. Plus, Ringo loves going there. My husband, Ringo and I all highly recommend the Westside Veterinary Center. Read Less

Wonderful hospital. They really care about the patients and clients and are giving the best quality medicine. I am surprised to see any negative reviews. This hospital is available 24 hours day 7 day a week. They have been there for the community for over 25 years. Read Less

The best vet in the city!!! We see Dr. Rosenthal, who is so sharp and caring. She asks lots of questions and arrives at the right diagnosis, which is something we had never experienced before, having had so many terrible vets in the city. Everyone that works here truly loves animals. My dogs kiss everyone here, even despite the shots, etc. The best!!!! Read Less

I began taking my dog Molly to Westside Veterinary Center for the past 3 years and have had nothing but great experiences! I want to give recognition to the staff and doctor. They are so great and make me feel at ease whenever I go in! Thank you!!! Read Less

We have been with Westside since December 2004. We have always been impressed by the depth and the capability of the staff. I recall clearly being allowed to visit any sick cat on Thanksgiving Day. It is a service that makes me feel peace of mind concerning my pets. Read Less

Firstly, let me say that Dr. Lowenstein is extremely kind, skilled and tender. My cat had a very bad case of dental disease (she was adopted). Dr. Lowenstein came to the apartment and thoroughly examined Angie and we quickly scheduled dental surgery at Westside. Right now, I am waiting to go pick up my little girl. This is my first experience with Westside Vet Center, and although everyone seems very nice and caring, I am extremely surprised and frustrated that when one calls the Center, they first get a recording which takes quite a few minutes to get through before you can be connected with an actual person! The message states ""to press zero if thhis is an emergency"", but my thinking is, ""You are a veterinary hospital. Shouldn't you assume each call is an emergency (or at least probably fairly urgent) until you hear otherwise? Dental surgery is very stressful for both pet and owner, and I wanted to know asap how she was doing. To call and have to wait through a recording before speaking to someone is nerve-wracking and ludicrous. In all fairness, the doctor phoned to update me immediately after surgery, but still, calling back after an hour for an update, I believe I should have gotten a live person right away. I have had pets my whole life. They are my family. I just have never had an experience with a vet clinic in which a live person does not answer the phone straight away. I know his review is mixed thus far due mainly to my consternation as to why the phone isn't immediately answered by a person, but I'd also like to stae that a very important PRO, is that this clinic is open 24/7. Not only is it open 7 days a week, but there is ALWAYS a nurse who stays overnight with animals that are there through the evening. This is such a comfort to anyone whose pet is in the care of a hospital--an invaluable comfort. One other CON though is that although 97% of the reception staff are true angels on earth, there are 3% who just don't seem ""with it"" or are ambivilant (not a quality one wants to deal with when one is worried about their pet or the people they are entrusting, as it is a reflection on the clinic. So here is the good and the not-so-good. Better to be armed with all information. And remember this is just one person's experience. Read Less

DR. KAREN CANTOR, the greatest veterinarian, caring for the animals at the best hospital for animals in America, where the cats and dogs are made well and healthy and where absolutely nobody leaves without feeling better. This is the only place where the animals want to go back to see the doctors and nurses who care for them, ESPECIALLY - THE ONE - THE ONLY - THE ONLY ONE- DR. KAREN KANTOR Read Less

Friday morning, after a lovely Thanksgiving Day Celebration, I discovered that my 7lb …10 year old poodle, Lilly, had possibly ingested a foreign body. She had slept through the night with no vomiting and showed no signs of pain or discomfort … in fact she was looking for her breakfast as usual that morning. I had scooped her up in my arms and while holding her I felt her belly and sure enough I COULD FEEL the foreign body in her intestines. I immediately called the WSVC, I was handled with kindness, compassion and caring…Obviously understanding the urgent nature of Lilly’s situation … We were immediately fit/scheduled into Dr Yim’s appointments. The receptionist told me to come over and that she would fill the doctor in before I arrived so Lilly could be cared for with the best and most expeditious care/treatment. Dr Yim was lovely, kind, caring and as soon as the x-rays were complete … she showed me exactly what we were dealing with … multiple foreign bodies … 1 of which was now blocking the intestine creating a back up causing the intestine to bulge, indicating that surgery was needed (to remove them all) immediately. The reality of abdominal exploratory on my 10 years old baby became a hard and fast reality within minutes … Luckily … Dr Yim was able to do the surgery that evening (as the regular surgeon was out of town) doing all she could to help my little munchkin Lilly was in surgery by 5pm that night (the day after Thanksgiving) and within a few hours all foreign bodies were removed and she was resting in the ICU recovering with their amazing 24 hour nursing staff. Dr Yim explained that after such a major surgery … the first 72hrs were the most important to see if her body would rebound. I was told I could visit (with an appointment) and call anytime to check in on her. I did all that I was allowed to do to support Lilly’s healing process & followed up with both Dr Yim and Dr Cantor (who is my regular vet) about Lilly’s healing process, foods etc… I am thrilled to report that Lilly’s recovery which went smoothly and without a single hitch! I credit this to the wonderful care we received from the amazing staff at WSVC. I have been a client at WSVC for more than 25years and will continue to be a client along with recommending this hospital to all I know who have pets. I do believe that the staff at WSVC truly LOVES animals as they strive to deliver the best/highest level of veterinary care possible for their patients/clients! During my crisis …All communications were clear from the reception staff, Dr Yim, Nursing Staff & of course with Dr Cantor as well. So I must report: HIGH PRAISE for the WESTSIDE VETERINARY CENTER! Bravo … Standing Ovation! & Thank You! :-)Read Less

Dr. Brodsky and his extraordinary team work miracles every day. I've been lucky to see this with my 2 dogs - Abbey in the late '80's and Christy last week. My 8 lb. yorkie ate 8 oz. of dark chocolate. Within 3 hours her heart, liver, sugar all were 100 times normal. The amazing Jessica at reception made me bring her in immediately and the incredible Dr. Scolavino would not give up, even after calling Dr. Brodsky, poison control and numerous doctors. By midnight her heart dropped 20 pts, by 8 AM it was 100 and normal by 4 when we picked her up. The nurses, receptionists, techs, and Drs. Scolovino & Brodsky saved her life. They would not give up. I called hourly and just said Christy and got an update from ICU. They truly are the most special, caring team in the world, and we will be forever greatful for all they have done. They are simply lifesavers and my husband and I will never forget what they did last Sunday. Please - do not go anywhere else. They are the best! Read Less