The office manager is extremely rude and dishonest.  We had a very unpleasant experience after being clients for 10 years.  We were quoted a price for a procedure,  we made the appointment for the procedure.  Upon arriving for the scheduled procedure we were given an estimate that was double the original estimate for the procedure.  Upon questioning the two receptionists about the discrepancy we were laughed at and told no one quoted that price. We left our dog but requested the office manager call us.  She called a shirt time after we left the office.  We were actually in our vehicle when she called so the call was broadcast across out vehicle's bluetooth system.  The manager proceeded to say I had been aggressive and disrespectful to the staff.  She stated i had caused an employee to go into the bathroom and cry.  She stated that if i wish to stay with this office I needed to be more respectful.  My husband and I could nit believe what she was saying.  Complete lies. Neither one if us could get a word in, she spoke over us the entire conversation.  My husband had to yell her name several times in order to get a word in.  He told her we would pick our dog up in 5 minutes.   Upon arriving, a young staff member had our dog in the parking lot on a leash.  I asked her if I upset anyone or if anyone had gone in the bathroom crying.  She looked confused by my questions and responded no.  The office manager was waiting outside the office in her winter coat.  Again, she wouldn't let us get a word in.  She carried on about how long we have been clients (10years), she loves us, loves our dogs, we have to be mutually respectful (NOT what she said during the phone conversation lest than 15 minutes prior).  The kicker of it all as when she stated that only one employee had a problem with me.  She stated this employee came to her every time i was at the office.  Over 10 years with 3 dogs over that time -you do the math on how many office visits we had.  The she mentioned this FORMER employee by name.  WOW!  She kept asking us to stay, let them clean our dog's teeth.  We said we need to think about it, we'll sit in the truck with him and think it over.  We got in the truck and my husband said drive, they are not touching our dog.  We drove immediately to another vet.  That vet ran a heart test on our dog - which West End Veterinary did NOT do.  Test showed a problem.  New Vet had us go to a specialist immediately upon getting the results a couple of hours later.  The final straw was upon requesting the records for both our dogs we read the last entry in our dog's MEDICAL records.....it was written by the office manager.  She stated I was aggressive, would not let her get a word in during our conversation and we probably would not be returning.  Everything she stated about me was how she had acted.  Very unprofessional, from not allowing us to speak during the conversation, talking over us every time we tried to say anything (extremely rude) to mentioning a former employee, by NAME, who was not there to speak her piece.  By the way, she happens to be at our new vet and she is an extremely lovely person who knows our dogs, knows us and was always pleasant.  As a matter of fact, when we lost our last dog to a stroke/tumor my husband and i stood on the sidewalk outside the office crying.  She came running outside and proceeded to hug both of us.  Yes, this is the person the manager said complained every time we were there!  She is an asset to the veterinary office she is now at!!   We are not the first clients that have had a problem with this manager. Use due diligence and research this office before you make an appointment.  We would not recommend them based on the manager's attitude and deceitfulness.  Sadly, the vet probably is unaware of this.  One has to go through her to get to him.....we know how that would go. Read Less

I can't recommend this vet office enough for hedgehogs. The staff were able to handle and diagnose my hedgehog quickly. They were able to take my hedgehog in for a appointment last minute on a busy Saturday and provided a quick diagnosis for my hedgehog. Much appreciated! Read Less

Dr Factor who runs the practice is a great vet. Met him when my daughter adopted a bearded dragon lizard. Got him well in no time even after another vet said he would die. Was so impressed so I decided to bring my dogs too. He has never steered me wrong. Nice, friendly and helpful office staff makes it a pleasant visit. If I could I'd have given 10 stars. Read Less

We feel so happy to have found this veterinary office! The staff is very professional and clearly love animals. The doctors all take the time with their patients (and owners!) They have gone out of their way to make sure my cat was relaxed and minimally stressed before the exam. They have called to follow up with procedures and test results. Read Less

Dr. Factor should be known as the bird whisperer..... he was AMAZING with my 20 year old, ornery African Grey and the staff could not have been more wonderful. Bird vets (especially super compassionate ones) are very difficult to come by and we are truly blessed to have Dr. Factor local. Most of the time I've had to travel to CT or NYC for care. Having him here makes me, and my prone-to-carsickness birdie VERY happy! AND, his prices are definitely in line with other specialty vets. Highly Recommend. Read Less

I have been a client of West End for probably 8 years. I heard about them from a family member, and used them when I took in a kitten from a feral colony. I love Dr. Factor. He has a way with animals that most people (even animal lovers) do not have, and I feel he keeps up to date in his field, while still retaining his old-school skills (ie he was able to tell me what was wrong with my dog's shoulder just by manipulating it, without x-rays). I have never felt he was there just for my money. He had a wonderful receptionist, Wendy, who always greeted us with the warmest welcome, even though I was just there with my ornery cat. About two years ago I adopted a puppy, so naturally West End was our vet. A few months later, we adopted a second dog, and again, West End was our choice of vet. Last December at the dogs' well visit, they asked my husband about doing a heartworm/Lyme blood test, which he declined. The test costs $100 per dog. They are rescues from the South, but they have been on preventatives year round since they were puppies and we do the Lyme vaccination. They never mentioned that it would affect our ability to get heartworm preventatives. Six months ago, I called them to get more heartworm meds (I break it up and go every three months), and they started in about the blood test, and made it sound like they weren't going to give me preventatives without bringing the dogs back in for a test. It seemed a bit weird that they were pressuring me six months before we were due for a visit, but they ended up giving them to me so whatever. The next time I called for a refill, they didn't mention it. I figured we were done with that. Fast forward to yesterday, when I call to get a refill and schedule my dogs yearly visit. The receptionist said she could not give me the heartworm preventatives without scheduling an appointment and agreeing that we would do this expensive test. I said no, there is no way, and she said she would have their administrator Sue call me back. My conversation with Sue started out polite enough, except it's clear that she can't handle anyone that disagrees with her. I said I absolutely will not do the $100 test and it's ridiculous that it should be done yearly. She finally said that they don't actually have to do that, they can do a cheaper test ($45 instead and it only checks for heartworm), and it only has to be done BIANNUALLY. That's a huge price difference. I told her to forget it, I'm not doing the test at all and I'd rather find another practice since I don't even believe the test is necessary. I went and picked up my records and 1 month of heartworm. She made sure to note in my dogs' records that I was "aggressive" and just looking for an argument. Nope. I was persistent and just looking for an answer that wasn't nonsense. I called her from work. I work in an office with people around, I didn't even raise my voice. I called two other practices that confirmed the test was necessary as Sue had said, but got actual prices from the second practice. The $100 test is only $25 at a different vet (so a price difference of $150 for two dogs), and all of their vaccines were considerably cheaper as well. They gave me an estimate, and their well visit will be over $200 cheaper at the new practice. It made my stomach churn to know how badly they'd been price gouging us on everything, and I can't understand the logic at all. It just makes people avoid taking their animals in when they need care. I loved Dr. Factor, but super disappointed in their prices and the condescension of their administrator. Read Less

We took dogs cocketiels, hamsters & sugar gliders here, they all recieved excellent care. Eve Dr. Factor's teaches avion medicine and I've every variety of animal in the office. Been to a number of other vets. This is by far the best. Read Less

I brought my four bunnies to Dr. Factor and he was absolutely wonderful. Not only was he extremely knowledgeable, he was so caring. The staff is super friendly and called many times to follow up which meant a lot. I feel so blessed to have found such a wonderful doctor for my bunnies. Read Less

Everyone that works here is really nice and genuinely cares about the animals. Every time I go in it's busy but they somehow stay calm, accommodating animals as quickly as they can. My dog loves all of the vet techs which is saying a lot because they've poked her with needles many times now. They can usually fit you into the schedule the same day you call if your pet is sick, YES there is an upcharge for this because it's an emergency visit, that's standard practice at all veterinary offices. Having an animal is expensive, these guys have pretty standard prices. My dog has gotten sick and cost me hundreds of dollars several times and I never thought of blaming it on the vet; they really do the best they can here, every time they've brought me a bill they've told me any things I could possibly cut from it to save money. Don't get a pet if you can't afford one; my baby has easily cost $8k in her 3 years of life and I'm looking forward to her costing me a lot more than that in the years to come. Read Less

OMG! Best vet ever! I've worked in veterinary care for 14+ years and was very nervous about finding a new vet when we moved to Newburgh. Dr. Warzinski quickly put my mind at ease. She's very knowledgeable and super sweet. My fur babies love her. And the staff have been wonderful. Very caring and professional. They always go above and beyond. I would recommend West End Vet a million times over and feel so fortunate to have found them! Read Less

Just wanted to Thank Dr. Factor and the Staff at West End Veterinary for everything they did for my girl Biscuit. I especially thank you for always knowing how to assist your pet parents in making the best decision and always providing all the information we need to make those decisions for our furry family members. You are wonderful, caring and knowledgeable people who really care for our pets and take care of them as if they were your own. I would never go anywhere else. I am forever grateful. The Decker Family Angela, Ken & Dominick Read Less

The West End Veterinary Office is a great office. They have such a friendly staff , always smiling and are so professional. We took our bunny for pictures with Santa and they came out really great. Keep up the AWESOME work. Read Less

My pitbull, Dutch, had been feeling under the weather and although I couldn't be there with him yesterday, my boyfriend assured me it would be okay. After hearing all the wonderful feedback from him later in the evening I feel comfortable that they treated him wonderfully!! Thank you to all of you for taking care of my fur baby!! His momma thanks you from the bottom of her heart!! <3 Read Less

This office is amazing! I brought my parrotlet to them with a serious condition and they took amazing care of her. They are also very caring and compassionate with pet parents. Thank you to the entire team for helping Penny. Read Less

After rescuing a (domestic) rabbit last year that someone released into the wild, I found myself at West End. Dr. Warzinski and the entire staff are friendly, welcoming, and make my animals feel at home! I also have an FIV+ kitty, and their feline friendly policy is the best I've ever seen. The staff is very knowledgeable, and they make sure you understand everything they do. You can truly see the love and passion they have for animals, and I highly recommend bringing your pet here! Read Less

We have two ferrets, Waldo and Magoo. Waldo had an emergency at 4:55 on a Friday, I called them and they said to come right in. Needless to say, Waldo needed emergent surgery. The staff graciously stayed, immediately operated, and took such wonderful care of my little friend. He couldn't stay at the office that night, so his wonderful vet and surgeon took him home with her! We picked him up the next day as good as new. I can't thank you guys enough for saving him! I can say without a doubt that our furry friends will always come to your office . Thank you for the wonderful job you do! Read Less

This is a great, personable, and compassionate place to take your pet. We are new dog owners and from the moment we walked in the door there was just a sense of home. The staff is personable and knowledgeable and doesn't seem bothered when you ask questions. I waited about an hour on my first visit because the vet had an emergency. I would rather wait an hour and know they are doing their best to take care of an animal, than rush to see more patients and make more money. The cost is reasonable and not over priced. They always call to follow up, even if your pet wasn't seen there. I know someone wrote that they paid "$85" for an "emergency" visit, but my pet was seen someplace else for an "emergency" visit and it started at $135 costing $200 in total. It's important to know where you take your pets because they are family, and I would recommend West End any day. Read Less

Not sure how someone can leave such an awful review just about the money- after all, it is about the pet's care... that said, every single person in this office will truly care about your pet's health and wellbeing. The vet is phenomenal and all staff is knowledgeable. Yes, there are quite a few employees here, which means you will always be able to speak to someone right away and the employees aren't overworked to the point that they don't want to deal with anything. We brought our pet rabbit here for an emergency visit and were so impressed with how caring and informative everyone was. The girls working the front desk are so sweet and so good with animals! I would recommend this place to anyone. So so happy we found a vet who is knowledgeable about rabbits. Also, the prices really aren't bad! Read Less

Best. Vet. Ever. We have been the recipient of Dr. Factor's and the team from West End Veterinary Office for many years. They have saved the lives of my furry friends multiple times. It's their care, incredible knowledge and willingness to understand that make them the best, vet, ever.Read Less

Although everyone was very nice here I will not be back. I feel very ripped off. I called months ago to get a quote on my guinea after buying from Petsmart and she was sick right away. They quoted me a high price for an emergency but told me it would be around $50 for a non emergency visit. I never went there because the piggie got better on her own. I called Tuesday and they said they would squeeze me in at the last appointment at 5pm although they close at 5. NO mention for an extra charge etc. I simply thought that they were trying to help me out. I waited 25 minutes in a closed room before seeing the Dr. He comes in for maybe 10 minutes and tells me that my piggy might need surgery but he can give me drops (gives a numbing drop in the office) I leave and wait another 15 minutes to check out. I get a $133 bill. I question the charges and I was told it was an emergency visit and they don't like to tell the clients because "it shouldn't be about the money". I was charged $85 (35 more than quoted on the phone) and I was charged $27 dollars extra just for the few drops he put in my Guinea's eye.  Because of the way they handled my business, I will NOT go back and I am considering disputing the extra charge on my credit card. Its terrible that this guy takes advantage of people. Its no wonder some families end up neglecting animals and poor animals do not get the proper care. I have found another office to follow up with in a few weeks. Its a shame because the girls at this office were sweat hearts. One Dr. for 5-6 girls working for him seems a bit excessive anyways. No wonder he needs to overcharge people. Read Less

I take my ferrets to Dr. Factor. There, they receive the best and most up-to-date medical treatments possible, and I feel blessed to know that he has the experience and knowledge to deal with the many problems that these high-maintenance pets face. His staff seem to care about and love my animals also, and they are always kind and friendly. When I brought one of my ferrets in as an unexpected emergency one morning she was seen right away. I can't say enough how grateful I am to have him as my ferrets' vet.Read Less

Dr Factor, Dr Kaplan and the entire team at West End are amazing as people and professionals. We had to say goodbye to our beautiful little 11 year old dog, Dr Factor and the team were amazing, compassionate people. They did everything possible to provide us with choices and honesty about those choices. Then at the end, they were supportive when we had to say goodbye to our dog. Two weeks ago, we embraced have a new family member, a 6 month old puppy. Dr Kaplan was thorough with her initial examination and has since also neutered our little puppy. Once again professional service with great advice too. The front desk staff are truly fabulous, helpful ladies !!! We drive past other veterinarians to go to West End. Thank You for all you have done for us. Debra & Tony AllenRead Less

While I have previously written a review; Virginia S Customer since 2010, I am now speaking on behalf of; Canine Salvatore' and Feline Sophia. "We like going to West End Veterinary Office because we know we will be treated kindly, and with great gentle care. When we don't feel good, they give a diagnosis and then tell Mom what to do for us to make us feel better. They send out a magazine with friendly reminders that an upcoming office visit is needed. They do that because they really care about all of us; their patients. Everyone is very personable and they even know and call you by your name! While no one really likes going to the doctors, we really don't mind going there:) We know they love all of us and are giving us awesome state of the art care along with giving Mom great advice for us. Can't narrow comments down to just one visit because they are great for all of our visits. We love everyone at West End Veterinary Office". Furry friends, Salvatore' and Sophia Sandoval. Read Less

Dr. Kaplan and Dr. Factor are very professional and caring doctors. They were sensitive to the needs of my nervous rabbit. My rabbit underwent a spaying operation, and has since made a full and healthy recovery. The staff also provide me with detailed instructions for the medications and after-care dietary supplements for my rabbit's recovery. I will gladly visit this office again in the future.Read Less