The staff is always professional and helpful, I went in for a hot spot that my dog usually gets around her ear, they cleaned her up and answered other questions I had. The Dr. even took the time to go over the prescription prices with me (I sometimes like to go through a regular pharmacy if it's cheaper but their prices were very good). Always a good experience. Read Less

excellent vet-Dr Clauss for many years and many dogs. The front desk is wonderful, as well. Compassion, knowledge, and always have taken my viewpoints into decision making. I was never made to feel that I needed to do more for my elderly dogs..when it was time, it was time. Recently helped my daughter through her young rescue's untimely illness and death. Read Less

Thorn Ave has never done anything but take the best care of my cats. My cats are my babies and I'm so fussy about who I will let take care of them. I trust they truly have my babies best interest at heart. Thank you Thorn Ave! Read Less

This Vet Office has been very kind and compassionate with all my animals. They are kind & treat your pet as if it is their own. They will fit you into their schedule if you have an emergency. They complete all necessary tests, cleanings, shots as required by State/Feds. Give you suggestions when Fur Baby is sick and all options for your pets best interest. Their goal is not just monetary but for the best interest of your pets. 🐶🐱 Read Less

We had a terrible experience with this vet. My grandmother had taken her dog Lady here for awhile for vaccines and other basic visits, so the issues didn't really start until there was an actual medical problem. A lump started growing on her upper gums, but at first it seemed small and the vet told us not to worry about it as long as she was eating and not lethargic. This was completely understandable, but within the next couple of months the growth began to grow rapidly. During this time Lady also had an infected nail bed, and while we were at the visit to have her toenail looked at I requested that the vet look at her growth again because we were concerned about the size and rapid change (it was so now big you could see it protruding even with her mouth closed). The answer we received was that it was in the records, it had been looked at before, and did not need further examination. Even after I explained the rapid changes, it was not checked out. We put Lady on two weeks of antibiotics for the nail, which was fine, though I remained a little unhappy about them basically refusing to look at a concern I had about the dog's health. A few weeks later there was no improvement in the nail, so we went back. Two more weeks of antibiotics, and once again they would not look at her mouth despite being asked. If I'm paying for an office visit, I believe the vet should be paying attention to my concerns. Well, after the second round of antibiotics failed to help her toe, we decided to try a different vet. We got Lady a full workup there, and here is her diagnosis: The toe had a severe bone infection and had to be amputated. Sent it in for testing, and it is actually a cancerous nail bed tumor. Had this not been removed when it was the cancer would have spread to her lymph nodes or lungs, and there is still a 25% chance this might come back in the next year. The lump in her mouth was also a cancerous tumor. It would have been easy to remove when it was small, but because it got so out of hand over the course of three months, two teeth had to be pulled with it. This will HOPEFULLY not return, but the chances would be better if it had been handled a couple of months ago. On top of that, she has mild kidney disease and will need to be on medication for the rest of her life. Had we stuck it out without Thorn Avenue, we never would have discovered any of this until it was too late to help Lady. I can understand that accidents and misdiagnoses happen, but flat out ignoring my request to take a look when I voice a concern about my pet's health? I just regret that we waited as long as we did to switch vets, or we might have caught these issues a couple months sooner. Lady will only be visiting Town and Country Animal Clinic from now on, as I trust them to take my concerns seriously and actually care about the welfare of my pet. Read Less

My husband and I had to put down our kitten due to kidney failure, which is awful enough, but the doctors were so amazing to us as we went through the process and grieved. They made us an imprint of her paw and made a donation to Cornell's Feline Health center in her memory. We continue to take our cats and dog to this facility and would recommend it to anyone who truly treats their pets as family. This place gets it. Read Less

We've taken our dogs to Thorn for as long as I can remember, and Dr. Clauss and his staff have always treated our dogs as excellently and sweetly as we'd want our family treated. The whole staff is sweet and always remember our dogs. On our last visit with our elderly dog, they even brought her a blanket for her to wrap her in during the check up, as her legs don't work so well anymore. It's those little things that show they truly careRead Less

This is the best Animal Hospital I've ever had for my dogs! I can always get an appointment immediately, the doctors are excellent, the staff is friendly and efficient and the prices are excellent!! Every person that I have referred here has thanked me!!Read Less

I seriously can not say enough. I transferred from a different vet because they just didn't seem to be helping my dog anymore. My dog has some bad allergies and the other vet just kept giving me new meds and costing money without actually looking at my dog too much. I decided to switch to Thorn Ave and the Vet actually LOOKED AT MY DOGS SKIN! I was like yes! Thank you! He did what I was asking my vet to do for weeks. Plus, he gave me a medicine that actually worked! It was breaking my heart seeing my dog constantly biting at his paws and scratching but ever since I went to Thorn Ave, he's been great. I am so happy that I switched! Read Less

Thank you to all of the wonderful staff working here. We to euthanize my dog a few months ago, your office was very kind and compassionate. Thanks for getting us into a private room right away and for giving us all the time we needed with Bailey as we said goodbye. Read Less

Dr. Eric Rice, Kathy the vet tech , along with the many other talented and skilled caring people who work at this amazing clinic are exceptionally outstanding!!! The care they deliver is incomparable to any other ! Trust these wonderful beings with the loves of my life! And you should too!! Warm, friendly service and they have a mobile/ house call service! Read Less

Thorn Ave has the best veterinarians!  When I first got my dog, Otto, I was referred here by multiple people. I've been coming for two years now and completely love it.  This is probably the furthest place we could come after moving to Tonawanda but we refuse to change to a closer vet!  The drive is well worth it.Thorn Ave truly cares about animals and their owners.  The staff is so friendly and accommodating.  I've needed emergency appointments and they always find a way to fit you in the schedule.  They explain everything very thoroughly.  The compassion they have for animals, shows at every visit.  I've always felt at ease after bringing Otto here!  They take amazing care of him.  The rooms and lobby are also incredibly clean.  I've never had a bad experience here.  I love everything about Thorn and so does Otto! Read Less

We have been taking our pets here since ... well, since they opened up many years ago and only had a very small shelf full of patient folders! And we have been consistently pleased with the care our cats have received, and the professionalism and compassion shown to us. Read Less

Love, love, love!!! Best vet ever!!! Best vet techs and the whole staff!!! Would highly, highly recommend. Have been going there for over 10 years and wouldn't go anywhere else. They are caring, compassionate, great with animals. Care for animals as if they were their own. Again, love, love, love!!!! Read Less

This is the best veterinary hospital that Ive ever been to.the vets and techs are the most compassionate and caring pet professionals Ive ever seen.I had to put my cat to sleep who was like my cat child,they were all so caring and thoughful .I will for ever be thankful for their kind words and support. Read Less

This has been the best pet medical facility I have ever been to; 1,000% better than the other animal hospital in town! The vet has been very helpful and patient with me,taking the time to thoroughly answer all my questions. The vet techs are outstanding! They have done so well with my dog, and went through my paperwork from my old vet and reviewed the shots that he had received (letting me know what was actually essential and what I probably didn't need to get.) I have taken my pets to 3 other facilities; this is the only one I can honestly highly recommend. Read Less

The staff was kind and friendly.  The practice is family owned and it shows.  There seems to be great pride in the work they do and the climate they have created.  Everything is clean and welcoming.  Unlike our former vet, they do not "up-sell" pet care and their pricing is fair and reasonable. Read Less