While traveling our dog became sick. We found this great Veterinary Hospital. The staff at Phelps Veterinary Hospital went the extra mile to work us into their busy schedule. Thank you to Dr Coleman and his staff for taking care of our dog Emma. We would highly recommend Phelps Veterinary hospital. Read Less

I had an emergency with my 9 month old kitten. They had a full schedule but because of what my cat was going through they told me they would fit him in. The entire staff was very kind and I could tell they truly cares about the well-being of my animal. The Doctor was very thorough and asked me questions too get to know more about my cat and his diet, etc. I was advised to change his diet and just keep a good watch over him over the weekend. They did a complete exam and an X-RAY and we got to the root of the problem. My kitty is on antibiotics for crystals in his urine. The Doctor also have me her cell phone number, which I thought was incredible! Another thing that was amazing to me is that they did not charge me an emergency fee! Other places I called told me it would be anywhere between $50-$100 just to see him. I would recommend anyone too go there. Cody is feeling much better already and I can't thank then enough for all their help. It was a very positive atmosphere and overall experience. 😻😻 Read Less

KINDER, CHEAPER, AND BETTER HOURS. I recently switched to this office because they have better hours than my previous veterinarian. They are friendly and efficient. Dr Sara Wiggins saw my pit bull and one of my cats and she treated each one kindly. (i don't think my last vet liked pit bulls or cats). I feel my babies are going to get the best care possible, and I was pleasantly surprised to find that the visits were cheaper than at my last vet! Read Less

KINDER,CHEAPER, AND BETTER HOURS.  I recently switched to this office because the hours offered were more convenient for me... and they are AMAZING.  As soon as you walk in the waiting room is inviting and the staff made me feel welcome right away.  The veterinarian (I saw Dr Sara Wiggins, I think there are two others there) was kind and knowledgeable.  I brought in my pit bull and one of my cats and she handled both of them nicely and seemed to honestly care about them (my previous vet didn't seem to like pit bulls or cats).  AND THEY COST LESS!  They are cheaper than my previous vet!  I can't believe I am now getting better care and paying less for it! Read Less

I have gone here for years with numerous pets. They have always been great. They always took time and never rushed. Even when it came time to put my babies asleep they were so caring as if it were their own pet. I would highly recommend this hospital for your fur babies Read Less

I've been taking my dogs to Phelps Veterinary Hospital since 2011, and the doctors have always been amazing. They've helped me through the final illnesses of two dogs who lived to be older than 14, and were very thoughtful in discussing the pros and cons (including expense) for treatment options for geriatric canines. My current dog has some challenging health issues, and they've worked hard to help me treat and monitor her condition, sending me to specialists when necessary, and helping me learn (and trusting me to do) home care when possible. I've also had a few ill strays and visitor's pets who became ill/injured when visiting the area, and Phelps has always been wonderful about letting me make appointments for them. On the whole, I find that they have a great team- doctors with complimentary expertise, personnel who are friendly and care deeply about animals' comfort, and an understanding that people with different financial situations may need different care options. Read Less

Called and left a message with this vet regarding my Dog that was 15 years old and questions regarding putting him down.... they never even returned my phone call. I drove 50 miles to his old vet. Any future business will not be with them. Read Less

I have been bringing my pets to Phelps for approx 5 years. I loved the caring Dr Linda Wright who at 1 time gave me her private number d/t my dogs illness. On 4-17-17 i found myself in the middle if a vicious dog attack. When i was able to stop the attack. I was covered with blood bitten and my dog was dying. She had air coming from her mangled side her front leg was broken she was bleeding badly and i called my vet. I have never not paid my bill at time of service. Never. I explained through tears what my emergency was to a receptionist who told me they would not help my dog without payment. I called back a second time and explained graphically the injuries this dog had " she is suffering" the recep sounded as she was looking at a cute bunny. "Awe awe awe. But no cant wait a week for the money. My son who also uses this vet says mom they let me pay late for my dog when i had a concern. I called back 4-19 sounded like the same recep. She said there was no manager no vet or tech i could speak with. I told her she could mark my dog deceased and id be looking for a new vet. 2 customers lost my son loved that dog too. Unforgivable you dont deserve another dime frome me. She deserved to be humanely euthanised asap. Read Less

I've been taking my dogs to Phelps Veterinary Hospital for 6 years, and the doctors have always been amazing. They've helped me through the final illnesses of two dogs who lived to be older than 14, and were very thoughtful in discussing the pros and cons (including expense) for treatment options for geriatric canines. My current dog has some challenging health issues, and they've worked hard to help me treat and monitor her condition, sending me to specialists when necessary, and helping me learn (and trusting me to do) home care when possible. I've also had a few ill strays and visitor's pets who became ill/injured when visiting the area, and Phelps has always been wonderful about letting me make appointments for them. On the whole, I find that they have a great team- doctors with complimentary expertise, personnel who are friendly and care deeply about animals' comfort, and an understanding that people with different financial situations may need different care options. Read Less

Just a fair warning to anyone that takes their beloved pets to Phelps Veterinary Hospital: don't go to have your pet put to sleep. It's not sleep, it's pure hell. When we took our dog there, it was anything but peaceful. The techs came in to give her a tranquilizer, and I explained that she had arthritis, and to please not put the (very large) needle into her back leg, as that was her most sensitive area, and wouldn't let anyone touch her there without being in pain. They briefly felt around for another place to put the needle, but they seemed not to want to go through the effort, and told me that her back leg was the only place they could put it. When they gave her the shot she cried out in pain and leapt forward. They had to hold her down while they continued to inject her. After that, our dog started to have convulsions. I was crying and very upset, and asked the doctor why this was happening. His response was that one out of a hundred dogs and cats have that reaction, and that if it was going to bother me, I should probably leave, since he couldn't guarantee it wouldn't happen again. At this point, I was crying and so upset that I couldn't watch anymore. There is no way I can explain the terrible guilt I feel. No pet owner should take their pets to this vet. I feel so much sorrow for doing this to my dog. She was the sweetest, most loyal dog; I keep having flashbacks to that moment over and over again. I don't think I'll ever be able to forgive myself for allowing this to happen. I only hope that if you use this vet, you know the possibilities of what can happen, and go in prepared. Read Less

Took muy dog in in an emergency situation. Staff was great and managed to get him in right away without an appointment. The doctor's bedside manner was excellent, and treatment was quick. Great people all around Read Less

I have been taking all of my pets to Phelps Vet for 11 years now. I wouldn't take them any where else. The Doctors are kind and compassionate. They have made my Sadie very comfortable which has given me more time to spend with her. Read Less

I drive 40 miles one way to Phelps Veterinary Hospital because they are so great. When our beloved Blizzard was sick they worked diligently trying to find answers and never once turned down a call with the millions of questions I had. Dr. Wiggins and the entire staff treated us with kindness. The professionalism and dedication to their job, clients and patient speaks volumes! We have seen every doctor there one time or another for the past 15 years,. They have all been wonderful. Read Less

You could not ask for a more professional and dedicated staff. I drive 40 miles one way to assure my fur family has the best care. They are dedicated, professional not only to clients but the patients as well. Read Less

My cat is about 6, having no prior health issues until this past week. She suddenly became very ill a few days ago, probably life threatening. It is currently the weekend and our regular vet is closed, so we called Phelps to see if they would take our cat and see what we can do because she seems to be in severe pain. They asked for our names to see if our animals were regular patients but they are not, then they told us they couldn't help us any time soon enough because we aren't already patients, even though they understood that the cat may be dying and is in pain.. I could not believe that business comes before the animals at this hospital. I am disappointed and cannot recommend them with that type of service. Read Less

I have taken all my animals here from puppies on up to the time to let them go to rest forever. Linda has been with me through the steps to the last breath Chaz took. She showed compassion and cried with us. She is awesome!! Today took my son's new addition Chai puppy for first check up and not being there since Chaz was put to sleep she remembered me and now it's a new beginning with Chai and my son chose Phelps over others he has heard horror stories about. Chai was very good and Linda and staff was very welcoming and no long time waiting to be seen.Read Less

#phelps vet is by far the worse vet, and I do not recommend taking any animals there for any reason. t -When nala broke her leg I called multiple times over 3 days to see how things where, never got a call back so finally day 4 I stormed in and they apologized and said no one ever let the doctor know I called and it would be handled. -a month ago I called to make appt to get custard fixed they explained they couldn't untill I caught her up on shots so I said I'd call them back. A few hours later they call me and said we are fine to set her up to be fixed. So I set appt for today. They call yesterday to confirm the appt and tell me to show up at 730am and not to feed my dog after midnight. So I show up at the vet to drop her off and the ladie explains they can not fix her without a rabies and wellness exam. And that I needed to cancel the appt to get her spade, as I'm already siting at the vet.. So I said can I do those today and than set up a new appt to get her fixed? They told me they were booked and couldn't do it today. -How the hell does that work? How can you cancel my appt after I'm already there after talking on the phone 3 times when you had my animals record in front of you the whole time.?!! And than tell you can't fit in a rabies shot and 10 min welness exam over the 2 hour surgery you canceled after seting up and conforming the appt less thAn 24hrs ago LACK OF COMMUNICATION IN A BUSINESS AND POOR CUSTOMER SERVICE -When custard had her pups and one had a broke leg we called them to see what to do cause it was only a few mins old. And because I sisnt have like 170 to get it put to sleep they told me they couldn't help even tho I had 100 of it and it was like 8 at night so I didn't have anything to do. Luckily one of the vets from Shortsville one left her house to meet us at vet to help Read Less