They are the BEST cat veterinary hospital in the city. I will NEVER go anywhere else. My cats know it too. They are always so well behaved here and much more relaxed. It is very important to me that my guys are taken care of. They go above and beyond.Thank you for your services. Read Less

I love coming here! Everyone is always so nice to my cat and I. They really do try to keep it as laid back as possible so your cat doesn't get stressed out over going to the vet. They are gentle and really know how to care for cats. If you have questions about anything, they are normally really great about answering and helping out! I've referred a few of my friends here and they all love going and happy that they learned about it. As long as you are aware of what goes on with your cat to be about to relay that information back, they will do a great job at diagnosing what's causing issues or remedying the issue if there are any. I highly recommend!! Read Less

Love Cats Exclusively. The whole team is outstanding. Dr. Lann is extremely knowledgeable, gentle and kind. I recommend them to all my kitty-owning friends. If you're looking for the best health care for your kitties, you need to look no further. Cats Exclusively is where you should be going. Read Less

Sad day for me yesterday, had to help my sweet little Gracie cross over the Rainbow Bridge. She has had Inflammatory Bowel Disease for a year, and was on anti-inflammatory meds. I hated to see her run from me, because she knew I needed to give her pills. It hurt me terribly to see a beloved pet run from me. Yesterday, I knew she was very thin, and didn't eat at all. Still purred, and still greeted me at the door with her tail raised, rolling over for her belly to be rubbed. Brought her in, and as it was late, Dr. Lann was gone. Dave was going to give her xrays and test for pancreatitis. Instead he brought me to a room, and told me she had lost too much weight, and had a big mass. I immediately decided with Dave's guidance, that she should be put to sleep. Lisa was very kind and informative in the reception area, and Sherri helped Dave bring her into the room. I had been given many options, but I chose to be with her, hug her and kiss her, and then Dave, with Dr. Lann's authorization, gave her the shot to put her to sleep. Sherri even told me that as she was being prepped, Gracie was looking out the window at plants and birds. Dave was so kind , can't say enough positive things about him, and the rest of the staff. Often speak with Melinda and Pam, who are also gracious and caring! This practice is outstanding with communicating by phone and email! No waiting for hours and hours, sometimes DAYS for test results or information. Today I received a compassionate call from Dr. Lann, expressing his sympathy at the passing of my precious Gracie. Read Less

I just took my cat Oscar there after a sudden severe illness - it turned out to be very serious and he needed to be put to sleep. All the staff here were just the best you could imagine for something like this - absolutely kind and caring, very personal. Lovely, lovely people. Read Less

My cats have been clients at Cats Exclusively for 25 years.They are the best and have always given my cats superb care!All the staff are amazing and they truly love their job and the cats they care for! If you are looking for a new vet please consider this place! I appreciate all of you and thanks for all you do for all cats! Read Less

Though we are crushed to lose our girl Inga today, we are blown away by the lengths that the staff at Cats Exclusively have hone to make that terrible time, a lot less terrible. You did so much for Inga, and so much for us. We will be forever grateful to you, and for the kindness you showed as you allowed Inga to pass peacefully to the bridge. Thank you for more than we can ever express. Read Less

We travel full time in an RV and while in the Rochester area needed a vet for our 14 year old tabby, Barnacle. We couldn't have been more pleased with the care and attention we received! Friendly and helpful office staff. Dr. Lann was very thorough, caring and compassionate! Thank you all so much! Read Less

Another great interaction with Cats Exclusively! Melinda and Lisa are very informative and helpful ...Gracie had a dental cleaning by Dave. He left me a detailed message as to what he did and how she was doing! He welcomed any further questions. He greeted me before and after her procedure advising me verbally and in writing what to expect. She is doing exceptionally well, more alert and loving than ever! Really appreciate the clear, concise and timely communication in addition to the outstanding care! Thank you and Gracie sends her usual finger licks! Read Less

Cats Exclusively is easily the best vet I have ever visited. My cat is an ex-feral who is terrified of unfamiliar people and situations, and she has had some very bad experiences at the vet in the past. The doctors at Cats Exclusively were gentle and thorough in examining her. They identified a dental issue that my previous vets had missed. They were always very clear in describing any issues to me, showing me the information that I needed, and answering my questions very patiently. When I had a doubt about a lingering issue from an earlier appointment, they saw my cat again without charge to double check. I could not recommend this practice highly enough. I was really sorry when we moved out of state and had to stop going there. Read Less

I have 2 elderly cats.  I was satisfied with my previous vet group, but their business expanded so much, I was unable to speak with the vets readily.  I was recommended to Cats Exclusively by a client of theirs, who also has two cats.  I saw Dr. Fleming with Gracie, and he took lots of time, reviewed her history, and made recommendations on meds and vitamins that worked for me.  I had some questions a few days later.  I work many different hours, and sent an email late at night, as my questions weren't pressing.  Lo and behold, Dr. Lann called me back within 12 hours!  He read Gracie's information, and told me he was familiar with her, and answered my questions.  When I need to pick up food or meds, the vet techs and administrative people are very kind and helpful.  When Miko needed her first exam with Cats Exclusively, I saw Dr. Lann, and he readily identified her dental issues, and provided me with a detailed summary of dental cleaning, so there would be no monetary surprises.  Dr. Lann is very experienced and knowledgeable, and made sure all my concerns with Miko were addressed.  I am extremely pleased with Cats Exclusively, primarily due to the ease with which I am able to communicate with the vets!  Would highly recommend this practice! Read Less

I have been to a lot of Veterinarians. Dr. Lann is the best I have ever encountered. I say this because I have been involved in TNR, Fostering and have had a cats for almost my entire life. So I have dealt with many different doctors, clinics, shelters etc...But what impresses me most is the gentleness and compassion everyone has demonstrated here since my first visit. And my favorite cat recently passed and they went above and beyond any expectations and demonstrated genuine kindness. thank you Cats Exclusively for doing what you do! Read Less

LOVE Cats Exclusively....Not only are Dr. Bob and Dr. Andy top notch veterinarians...the rest of the support team from front desk to experienced technicians are top notch as well. It makes such a HUGE difference to feel confident about the ENTIRE staff that cares for our furry ones. Plus, the atmosphere is so conducive to cats -- calm and quiet -- no barking dogs, etc. I wouldn't go anywhere else with our kitties.Read Less

This place is great!  They go out of their way to get your pet's detailed medical history.  They don't have those cold stainless steel exam tables like other vets have.  The doctor was kind and gentle.  He actually unclipped the carrier instead of grabbing my cat out by the scruff.  He also had a special spray to keep my other cat from rejecting the ill cat when he got home.And no more costly than the average vet!!!  EXCELLENT Service!! Read Less

I trust Cats Exclusively.  Over the years, my cats have been well served from the beginning of their lives on into adulthood until they finally passed away.  The staff is knowledgeable, helpful, and compassionate.  The veterinarians always explain treatments clearly and offer alternatives. They've kept my cats well and made it possible for them to live far into old age.   I can't imagine a better place for my kitties! Read Less

Thank you for taking such good care of Bella, and for the advice on traveling/moving. After about 4 days she seems to be adjusting well to her new home. We will miss Cats Exclusively, and are sad that we have to find a new vet. Read Less

I had a cat who was getting close to his end of days due to FIV. Cats Exclusively was 50 minutes away from where I lived. Probably torture for my cat, but I really wanted a second opinion, and I heard they were excellent veterinarians. I was blown away by the care and professionalism of the staff and doctors. They take their time. I was also impressed after the visit with their dedication to followup calls. The staff is beyond helpful and efficient. We only went twice. I ended up putting my cat down a few months later (It was his time, not their fault) at a closer to me veterinary office so they did not know he had passed. They actually called me wondering if I needed a script refill (Who does that???) !!! When I told them about my cat passing the Dr. sent a HANDWRITTEN note of condolence. If you have a feline family member this is the best you can do for them!! Read Less

Cats Exclusively has been the "care home" for 3 of my cat companions for many years now, and if I could give out 10 stars, I would. Owner Vet Andy Fleming and his wonderful crew take an approach to their practice that's unique, refreshing, and so reassuring. The office is in a converted house -- it's warm, welcoming, and homey. Because it's an all-cat practice, there are barking dogs to scare your cat, and just a few cats in the waiting room (at most.) When the vets (Andy or Bob) see you, they take time: with you, with your cat. They listen well, explain everything that's happening, and offer as many choices as they can for treatment. Everyone who works there, from the front desk staff to the nurses and techs, are friendly and really helpful. And most of all, they treat you and your cat like family. They are available by phone for follow up, for questions on runny noses, unusual behavior, or those other health issues that make us pet parents twitchy. When there's a serious problem, you'll find the deep compassion, beyond the medical care -- because they all love their own furry companions, and treat everyone as they'd want to be treated. You just can't ask for better.Read Less

We love everyone at Cats. They are knowledgeable and caring to their patients as well as to the "human" companions! Piper, Domino, Leela, and Greta are well taken care of whenever we come in. (I deleted earlier review as it posted before I could get all the stars marked!) Read Less

I realize I'm biased because I work as the receptionist at Cats, but I've been here since 2004, and I wouldn't work anywhere else. The staff cares so much about the animals and making sure they get the best care possible. I am very proud of what we do there and would take my pets no where else. Read Less

The staff at Cats are awesome about caring for our boys.  Just took the rescue kitten, who we met at Cats, there to be fixed.  Although he stayed there quite a bit before he came home with us, he has been quite anti-social there lately.  They still took good care of him and he was back to his normal self in no time.  When we lost our first cat suddenly, they sent flowers.  They are good people who care about their patients.  They also have kittens for adoption that we get to play with. Read Less

It's a very small place, but it's very cozy and intimate.  You can tell that the people there love cats.  My last cat had been going there for years for checkups and sometimes to board there when we were on vacation.  She was very old (~20 yrs) when she had a stroke.  We knew there was nothing that could be done, but were very sad nonetheless.  Before her euthanization, they were very understanding of our needs--they let us spend as much time with her as we wanted before telling them that we were ready to say goodbye.    A week later, we received a handwritten card from the vet to give us his sympathies.  It was a very nice gesture!Now we have a new cat and we still take him there.  We are pleased with the care that we have received there and its location is convenient to our house. Read Less

I can't imagine a better place for cats. The vets and the support staff are terrific. I always go there with confidence because I know the entire staff is determined to do whatever is necessary to give effective treatment.Read Less