North Country Veterinary Services

I called North County Vet services as another chance from losing my dogs remains a few years ago.. I have an English bulldog that accidwntly consumed an oatmeal raisin cookies where raisins are known to be toxic. They told me they were too busy to see him and recommended me to take him to Syracuse.. really people!!! Glad your not my animals primary giver Read Less

Vet loves her patients and they're not in it for a paycheck . I will keep this as my vet even if we move. They care so much about the animals that come in. They helped us with payment plans when our dog had cancer. Read Less

I went to North Country to get a second opinion for my blind cat. The place came highly recommended, and I was looking forward to possibly making it my 3 cats' permanent vet. My regular vet insisted that my blind cat needed to go to Cornell to be analyzed and examined for what could be the beginnings of a painful disease called glaucoma. He also indicated that going to Cornell was a time-sensitive matter that needed to be dealt with sooner than later. The good news: Dr. Odre at North Country didn't feel that the Cornell visit was necessary. She said it was optional but certainly not necessary and definitely not time-sensitive. She did a thorough examination during my first visit there, and she did a recheck a month later after we had adjusted my cat's medication. Turns out, thanks to Dr. Odre, I do not need to be giving my cat the medication twice a day and instead can give it once daily, which will be a huge savings in the long run, as it is very pricey stuff. Also, Dr. Odre took the time to research places where I can obtain coupons for the medication, which I thought was a very nice gesture on her part and a bonus for me. I really appreciated it, and I let her know that.The bad news: The reception experience I had at this vet's office was horrible. The first person I spoke with on the phone when I made my first appointment seemed scatterbrained, was abrupt when I asked questions, and lacked manners. The second person I dealt with was also abrupt and bordered on rude. Not only that, but there is a $15.00 medical record origination fee just to get the records set up in the system, which I was not informed of in advance. Also, despite the fact that Dr. Odre spent a good deal of time with my cat and put him through what I would like to assume were necessary tests/procedures, I was not given advance notice of the astronomical charge that those tests/procedures would cost. (My regular vet always gives advance notice when the charges are going to exceed a regular office visit.) When I questioned the receptionist about the charges, she got testy with me.More bad news: At my recheck visit, I was kept waiting over half an hour before I was finally ushered into an examination room and got to see Dr. Odre. (I believe it was something like 35 minutes from the time I arrived at my appointment, ON TIME, to the time Dr. Odre entered the examination room.) And then, when I went to pay for the very short recheck visit, I saw that the charge was $47.00--FOR A RECHECK. My current vet charges $25.00 for rechecks. I like Dr. Odre, but the negative issues I described above are the reasons I will not be returning to North Country. The 30-minute drive from Cicero wouldn't faze me in the least if things had turned out differently. I subtracted 3 stars from the rating for the 3 glaringly negative issues I experienced. Read Less

Wonderful caring people from the receptionist's , vet tecks and the veterinarian's.  They are very reasonable, and more than willing to listen to your concerns, and figure out the best course of action for your pet. Read Less

I thought I finally found a vet that would work on payments after searching long and hard... I called they told me if I could pay for the first visit that after that I could bring my baby there and they would bill me... well that isn't the case my baby is actually sick and now they tell me I have to have at least fifty dollars for her to be seen.... not only did they tell me this but when my bf and sister took her to be seen the first time and paid in full they told her the same thing I'm not looking for anything for free I just need my dog seen n don't happen to have that much money laying around, if they hadn't lied I'd had went elsewhere where they actually are good to there word... Read Less

I've been taking my new puppy here for a couple of months.  They're awesome.......friendly, reasonable prices.  I called with concerns after my puppy got a round of vaccinations and they were very quick to tell me to bring him back in, checked him over and were very reassuring.  Love these people! Read Less

Can not say enough about the friendly, knowledgeable and compassionate staff! The facility is clean and bright. They charge less then several other places but give amazing care. Thank you for treating each of our four legged family members as if they were your own!!! Read Less

Super clean facility with very compassionate understanding vets and Tech's. Both their small animal and equine vets are excellent. They take the time to thoroughly explain everything with no rushing you in and out. Read Less

Love these Vets!! They always work so hard to meet not only the animals needs, but the family also!!! Thank you Dr Brooks,co-workers , assistants , and reception. You guys rock! Thank you for all of the kind words and most of all.. Thanks for the great care you gave Lilly! I am sooo grateful to you all , for saving her life!!!! Read Less

They do a great job. They really care about your pets. They have good reasonable prices as well. They can get you in soon and the visits don't take forever. The veterinarians really know what they are doing. Very smart people and treat my did like gold. Read Less