Above and beyond care by knowledgeable doctors and patient staff. Anyone that complains about wait time is just a whiner-a wait, especially nowadays is normal for any healthcare appointment-for humans AND animals! Read Less

It truly pains me to have to post a negative review like this. Both as a fellow veterinarian, and as a pet owner. I am a native New Yorker, now working as a veterinarian in California. My senior father takes care of our geriatric dog, Precious. Her case was severely mismanaged since her first appointment at Lefferts Animal Hospital and it has now resulted her losing an eye, a situation that could have been avoided. As a veterinarian, I feel it is my duty to make this known so that no other animal suffers from the negligence experienced at LAH. Precious was brought to LAH after a suspected cat attack. She presented with a wound on her leg, but was also lethargic with a fever. Dr. Acevedo was informed the she had not eaten in 2 to 3 days and had been vomiting. Despite this, she was sent home with oral meds instead of being provided an option of injectable antibiotics and pain killers to get her to start feeling better so that she could hold down the meds. At this appointment, they also performed bloodwork and a culture of the wound. Of course, when my father got home and administered the prescribed oral meds as instructed, Precious threw them up. After I emailed Dr. Acevedo, she agreed that this was appropriate and had Precious come in the following day for the injections. I was not contacted for several days with Precious’ lab results. I have worked with the same lab that LAH used and the bloodwork takes no more than 24 hours to be returned, but I was told it would take 48. When 48 hours came and passed with no contact, I called LAH and I was told that I would have to wait until the culture came back for the blood results to be made available (an additional 3+ days). Knowing that a preliminary report would be available, I requested that the lab be contacted. To not provide blood results of a geriatric dog that hasn’t eaten in over 72 hours is inappropriate. Dr. Halpern kindly called me back to discuss. At Precious’ recheck appointment with Dr, Yang, my father informed the veterinary assistant that Precious was having as eye issue that he would like evaluated. Precious was returned to my father and Dr. Yang admitted that he didn’t even look at her eye. He then evaluated and informed my father that her eye had “exploded” and would probably need to be surgically removed. He then suggested my father seek an ophthalmologist for a second opinion and sent my father home with eye medications to repair and eye that he already had deemed irreparable. Throughout this ordeal, my father and I both repeatedly asked that I be contacted as the primary owner on file. Despite this, our requests were ignored and I was rarely the person that LAH attempted to get in contact with. This is so troubling for a variety of reasons. It was suspected that Precious was attacked by a cat at her first visit. Why was a thorough ocular exam not performed? An eye leision was left untreated, resulting in a melting ulcer with need for enucleation. This didn’t happen overnight and the fact that this was missed and/or disregarded is horrendous. The medical records that I reviewed were sparse and not reflective of thorough physical exams. In addition to that, the complete mismanagement of this case from beginning to end leads to me to believe that corners are cut at LAH, full physical exams aren’t being performed, and important issues are being missed. We were assured repeatedly that all of Precious’ notes and records would be added to the Pet Portal for my review. This never happened. I sent an email to LAH seeking explanation and refund plus reimbursement for the eye removal surgery (performed at another vet). Once again, Dr. Halpern contacted my father first instead of me. Dr. Halpern refused to respond to my email, despite it being the best method of communication since we are both busy with appointments and have a 3 hour time difference between us. I suspect that this is because he did not want to admit any fault or put anything incriminating in writing. When we finally did speak, Dr. Halpern was condescending, spoke over and interrupted me multiple times, and accused my father of being the reason that Precious’ eye issue wasn’t caught. He put the onus and blame on my senior father — solely based on his speculation and assumption. While my concerns of negligence based on the medical records and my actual experience with LAH were dismissed. Even if this somehow was an issue missed by my father, as veterinarians, it is literally our job to catch what the owners don’t. Therein lies the importance of a thorough physical exam. Whether a pet is coming in for scratching their ears or a broken toenail, a thorough physical exam is warranted. The fact that neither Dr. Acevedo or Dr. Yang have reached out to make any sort of acknowledgment that a creature under their care has lost an eye is hurtful. I understand that mistakes happen. We are all human. Even if neither doctor wanted to take accountability — to not acknowledge that this has happened and to not express sympathy over the matter is a reflection of their careless attitudes towards the wellbeing of animals. I will be moving forward with filing a formal complaint with the New York State Board of Veterinary Medicine. Read Less

I been going there with my Tommyboy since 2014 all the doctors are awesome and professional the tech and the front desk are A+. I can not say enough of this place. .. the front desk no matter how busy they are they are very polite and if u need anything they go the extra steps and get it for u. The techs also go out and beyond. The doctors are caring and more. Tommyboy doctor is Dr. chandonnet she is caring, and she is awesome with Tommyboy. she really goes the extra step and more. I’m so lucky to have found this place. Godbless Lefferts animal Hospital . I would recommend this place to everyone! Thank you👍👍👍👍👍 Read Less