East End Veterinary Emergency
Riverhead, New York
Reviews
Brendan Spano
12 Aug 2023
REPORT
We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive th...
We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive than other hospitals. After waiting 6 hours we still never received the results of our dogs condition. We had to wait for x rays reviews so in the meantime we brought our dog home to try and feed him (trouble keeping down food). 2 hours later we received a call saying we had to come back for treatment but they would not give us the results. They then stated that we owed an additional fee for another unauthorized procedure. The woman on the phone was quick tempered, would not accept questions, and told us they would be sending results to our primary vet who is not open for the next 2 days. She sent our case to collections before we could return to the hospital so now we have no way of finding out what is wrong with our dog until the next business day. If you are on the east end I highly recommend you take the time to go to another 24 hr hospital. This is regarding the facility located at 67 Commerce Dr, Riverhead
Brooke Marti
23 Jul 2023
REPORT
I found maggots on my outdoor bunny’s rear end. I took them off immediately and rushed him to these people. The vet told us that he was COMPLETELY FINE. Even told us that the OPEN WOUND on his body wa...
I found maggots on my outdoor bunny’s rear end. I took them off immediately and rushed him to these people. The vet told us that he was COMPLETELY FINE. Even told us that the OPEN WOUND on his body wasn’t a wound and it had something to with pigmentation. Absolute nonsense. 3 days later my sweet boy that we have had for 7 years has now passed. I am at a loss for words. you’d think after going to vet school for years you would be able to identify a wound on an animals body. Clearly not. don’t waste your money on these people. Wish i went to a real vet that would give us a correct diagnosis rather than being sent home with false hope that my bunny would be ok. There are other 24 hour emergency vets on long island. Even if it means driving a little further do not give a penny to these people.
Barbara Feldman
10 Sep 2021
REPORT
I had an excellent relationship with East End Emergency for fifteen years when Dr. Vatash was there. Not only was I an extremely happy client, all things considered, but a consistent advocate and sou...
I had an excellent relationship with East End Emergency for fifteen years when Dr. Vatash was there. Not only was I an extremely happy client, all things considered, but a consistent advocate and source of endorsement and referral within the East End community, where I have lived and worked for 35 years. There were many times, that Dr. Vatash asked me, and presumably others, for feedback to see if anything could be improved. He frequently came out and spoke with people in the waiting room. We had lengthy, calm, collaborative interface. And he LISTENED. And made changes because he was truly interested in having the best possible care available to our community. I respected him for that and everyone loved him. And yet, even though I was disappointed to see Dr. Vatash leave, I was more than courteous and welcoming to the new Director, who works for a company called, ironically, "compassion first."
In contrast to Dr. Vatash’s caring approach, her behavior – in fact her entire attitude - is defensive, didactic, inappropriate and unprofessional, not to mention insensitive and downright mean. It’s notable that since she took over, many of their veterinarians, admins, and support staff - the people that made that facility what it was – have left. I know for a fact that many of patients are not happy but have no choice when it comes to 24/7 emergency vet care.
As to the quality of care? How does this sound...
I brought my cat in and told the vet, who I couldn't actually see because of COVID restrictions, that he had a limp that was getting progressively worse. I asked him to call me while examining my cat but he didn't. After waiting in the car for 40 minutes, he came up with the brilliant diagnosis of "Your cat has a limp." Then I asked if he had taken an x-ray. Nope. Seriously? A cat that went from playing with toys to barely being able to walk within two weeks with a serious limp wasn't x-rayed? When I asked why not, there was no answer.
And then I got a call from this new "Director" screaming at me that I had been "nasty" to her "staff" and threatened that she wasn't going to let me be a patient anymore.
Then my regular vet ordered an ultrasound there, and she refused to do it. My vet was aghast.
Then they refused, and continue to refuse, to give me my medical records. That is against the law. They hang up the phone on me, and blocked my number.
This place used to be great. Now, it's a disgrace.
Gail B.
17 Jun 2019
REPORT
Very disappointed with the care received. We brought a wild bird in with an injury to its leg. The bird was a baby and did not have any of its flight feathers yet. The Wild Life rescue group was wa...
Very disappointed with the care received. We brought a wild bird in with an injury to its leg. The bird was a baby and did not have any of its flight feathers yet. The Wild Life rescue group was waiting for the call from the hospital to pick up the bird. A generous donation was given to the rescue group for agreeing to care for the animal. Later when we called the Rescue center we were informed that the hospital never even called them. We called this horrific hospital to be told that they evaluated the bird and although its leg was mangled and they did not repair it, they took the bird outside and it flew away. I informed the woman on the phone that this bird did not have flight feathers yet and I really just wanted to know the truth about the bird. She said she didn´t even need to give me any information. They said, ¨They took care of it.¨ I am not sure what the hospital ended up doing to the bird. This bird had a broken foot and no flight feathers. The animal rescue was willing to help this bird but the hospital chose not to allow this to happen. I can only assume the bird was disposed of inappropriately. :(
Gail S.
11 Apr 2019
REPORT
They will hold the life of your pet, make you feel that you have no choices, have you sign contracts under the duress of your pet dying. And then they will ravage you financially. Every conversation a...
They will hold the life of your pet, make you feel that you have no choices, have you sign contracts under the duress of your pet dying. And then they will ravage you financially. Every conversation about your pet will be prefaced with how much it will cost and the threat of "administration" getting involved. Every decision is expected immediately, you will sign away thousands and thousands of dollars. A routine emergency situation that would cost $2k-$4k ANYwhere else in the US ended up costing me OVER $13,000 before I finally insisted on taking my dog home (where she was 1,000 better). They were trying to guilt me into leaving her several more days at a rate of $1k per day. I explained my dire financial situation and they did not care one bit. They just kept insisting that I could get a loan - the offer care credit with 6 month financing. SIX months to pay $10k dollars = $1,700 per month. I'm a single mom struggling to pay my $2k/month rent and they just DOUBLED what I have to pay each month. The vet techs in there seemed nice. The doctors, no. I wouldn't trust them AT ALL. They're all so slimy and shifty - you can tell that they're calculating the money in their heads, not the care of your pet. I hate, hate, hate this place. My mom had a similar situation with her cat. Talk to anyone on the street and I guarantee they or someone they know had a horrific experience there. I don't believe what they are doing is even legal. I hope their Karma comes back swiftly on these horrible shisters.We came in with my dog at midnight, she was suffering from bloat and needed emergency surgery. They didn't do the surgery until sometime after 4am and then tried to make it sound like it was more complicated - she ended up having her spleen and part of her stomach removed, because they waited so long to operate - and then charged ME more money for the complications that they caused. I will never, ever, EVER bring another pet there. Go to Islip, they are 1 million times better.
Chris M.
24 Feb 2019
REPORT
I brought my little pound puppy here in heart failure 10 years ago and he received impeccable care. Brought my little terrier here after he swallowed something too big for him and once again stellar ...
I brought my little pound puppy here in heart failure 10 years ago and he received impeccable care. Brought my little terrier here after he swallowed something too big for him and once again stellar care. This review is for the dermatologist. Brought my buddy in for a skin evaluation. She didn't care to look at his recent super chem Blood panel and said he needs biopsies. No scraping i asked? No she said. I cant treat him unless i know what it is He may have lupus she said and if not the biopsy will show what it is. One week later i get results. Sort of. The $1k visit proved no lupus. Bacterial she said. Follow up with your regular vet. Wait. She said your vet can do a skin scraping. Wait. Maybe like what i first requested? Seriously pet guardians proceed with caution. I am very dissatisfied with this doctor. This was very expensive and unnecessary since she basically did nothing for my dogs condition but worried me to death for a week
Lynn I.
3 Feb 2019
REPORT
After having a renowned local veterinarian jerk us around for years, we decided to have some definitive testing done to help us rule out cancer for our dog. The vet told us our dog had metastatic can...
After having a renowned local veterinarian jerk us around for years, we decided to have some definitive testing done to help us rule out cancer for our dog. The vet told us our dog had metastatic cancer. EEVC and their extremely kind staff and vet, Dr. Lauren Sikorski, showed us that was a blatant falsehood. Though very expensive, the practice give you choices and quotes. They do not force or guilt you into any procedure. They treated us like family, though they had never met us before, and they loved my dog like he was their own. He even came out of his sedation with his nails cut! :) I wish they were not just an ER, but a full service practice. Local, kind and thorough. They put our minds at ease, and literally saved our Ralphie's life.
Michael S.
19 Sep 2018
REPORT
I am giving one star because the vet and all staff were friendly and kind. However, the prices were atrocious. I paid $650 for one x-ray and exam. After the x-ray I was told that the surgery needed w...
I am giving one star because the vet and all staff were friendly and kind. However, the prices were atrocious. I paid $650 for one x-ray and exam. After the x-ray I was told that the surgery needed would be between $5-7k "with no complications." I took my cat home and brought him to my vet as soon as they opened. My very reputable vet did the same surgery, with additional x-rays, and three days of hospitalization for $986. I understand that emergency vets are more expensive and they must have a lot of overhead, however to have THAT much of a difference in prices is truly taking advantage of frantic and scared pet owners that do not have another option late at night.
David A.
26 Aug 2018
REPORT
One of the hardest time in my life having to say goodbye to my best friend Samson.Even though protocol sucks when it comes to signing papers and paying they tipped toed so kindly making us comfortable...
One of the hardest time in my life having to say goodbye to my best friend Samson.Even though protocol sucks when it comes to signing papers and paying they tipped toed so kindly making us comfortable.Much thanks to the doctors and aides that helped us!!! Thank you for being human and loving to our needs.
Joseph T.
30 Jul 2018
REPORT
The staff here are very nice and accommodating. The 24-7 service is extremely good to have here on Long Island. The Veterinarian took very good care of my elderly cat. I would definitely recommend the...
The staff here are very nice and accommodating. The 24-7 service is extremely good to have here on Long Island. The Veterinarian took very good care of my elderly cat. I would definitely recommend them to anyone with a pet in need of emergency care. I also think the prices are reasonable for the services they provide.
Lori B.
24 Jul 2018
REPORT
I brought my dog here for an EMERGENCY at 6:30 in the morning. I even called ahead of time and they knew I was coming. I walked in and they had me in the waiting room for a good 20 to 25 minutes befor...
I brought my dog here for an EMERGENCY at 6:30 in the morning. I even called ahead of time and they knew I was coming. I walked in and they had me in the waiting room for a good 20 to 25 minutes before finally putting me in a room. Once we got into the room the nurse instead of assessing my dog immediately started asking me questions like how old is my dog, what does he eat regularly how much does he weigh etc. I was there for an EMERGENCY. I had to stop her in the middle and ask her to please FIRST take a look at my dog before we go any further with the questions! I have taken my dog to the Animal Medical Center in manhattan for an emergency and they take them in and see them RIGHT AWAY before asking any questions. It's not as if I was there for a regular checkup. To add insult to injury once she did finally look at the dog she then left us in a tiny room for another 25 minutes until the actual doctor finally came to see my dog. He was nice enough but the whole wait time and behavior of the staff including the receptionist for an emergency was unacceptable. I hope nobody ever has only this facility as a choice if they are having a pet emergency. Please find an alternative.
Joseph L.
5 Jun 2018
REPORT
My 5 year old English Bulldog had a bowel obstruction from an avocado pit and needed emergency surgery. He did very well and they kept me updated on his condition throughout the stay. Yes, the bill wa...
My 5 year old English Bulldog had a bowel obstruction from an avocado pit and needed emergency surgery. He did very well and they kept me updated on his condition throughout the stay. Yes, the bill was expensive, but I would pay it again. I can only assume their overhead is quite large for 24/7 critical care/ER care.
Rachel Lynn
22 Mar 2018
REPORT
Dear EEVC Staff,
We can't thank you enough for all the hard work and time you put into Vino's health. The past few months had been the hardest months we've ever had to go through. Knowing Vino was i...
Dear EEVC Staff,
We can't thank you enough for all the hard work and time you put into Vino's health. The past few months had been the hardest months we've ever had to go through. Knowing Vino was in good hands made it easier to cope with his aggressive prognosis. The both of us felt that everyone at the hospital continued to stay positive even at the end of Vino's road. Our hearts will continue to hurt and the grieving process is tougher than we had both imagined. The book that we received from all of you with such kind hearted messages helped us with the closure. We would personally like to thank Dr. Sikorski and Ali C. in Internal Medicine that fought for Vino. Additionally, a big thank you to Dr. Fried, Dr. Collins, Dr. Jaeger, Dr. Rothman and Dr. Vatash. Kristina in billing for dealing with all our claims with Trupanion. Thank you Sam H. and Nikki M. for updating us all hours of the night. Thank you Michelle W. for keeping us sane. Lastly, to the rest of the staff that went above and beyond their job titles not because you had to but because of your true love for animals and your jobs.
Love,
The Malhotra's
Michelle Wooley
25 Jan 2018
REPORT
Such an amazing critical care facility!! My sisters dog was anemic and in rough shape. All the doctors, techs, assistants and receptionists were super nice and quick to get treatment started which inc...
Such an amazing critical care facility!! My sisters dog was anemic and in rough shape. All the doctors, techs, assistants and receptionists were super nice and quick to get treatment started which included a blood transfusion. A very scary moment for pet owners, we were all a crying mess concerned about our boy and everyone at East End helped to calm us down and make us feel better. They truly care and make you and your pets feel like family. They saved our dogs life and I couldn’t be more grateful!!
Kiran Malhotra
25 Jan 2018
REPORT
The best experience.
They saved my dog when other places gave me a run around on what I should do. Iove these guys all the assistants techs docs reception go above and beyond. They not only saved my ...
The best experience.
They saved my dog when other places gave me a run around on what I should do. Iove these guys all the assistants techs docs reception go above and beyond. They not only saved my dog but saved the family. They were great with calling me explaining everything to my wife constantly because she was freaking out as well as made me feel like family and treated my dog like family. They really do care and I will recommend them to everyone!! Thank you for all your hard work!!
Jennfer Honigman
13 Dec 2017
REPORT
Front desk staff was very nice. My dog had had gotten popped in the mouth by a horse that was running. The vet there wanted to do a $2,500 major surgery to remove a small piece of skin hanging on her ...
Front desk staff was very nice. My dog had had gotten popped in the mouth by a horse that was running. The vet there wanted to do a $2,500 major surgery to remove a small piece of skin hanging on her lip and remove her front teeth which were slightly loose. She would not even consider seeing if the teeth were ok. I paid the consolation fee and decided to go elsewhere. As the Dr. was no very nice nor did she care about anything but performing a big surgery on my dog. I went to my regular emergency place in commack since I went home and they removed the skin and stitched it and left her teeth. Which re-seated just fine. This was 7 months ago. The whole bill was $700. And to top it all off when I said I did not want Them to treat my dog as I did not agree with her recommendation and wanted to take her where I was comfortable. The Dr. told me I was an unfit owner refusing care. No your an unfit Money hungry Dr. that didn’t care about my dog. I got her proper care from compassionate veterinarian’s.
Carol E.
1 Nov 2017
REPORT
.we called and got an apt with their surgeon Dr who turned out to be Dr Lombardi. She was wonderful and prescribed pain pills for our dog Duke.He had xrays the next week and we were able to get a diag...
.we called and got an apt with their surgeon Dr who turned out to be Dr Lombardi. She was wonderful and prescribed pain pills for our dog Duke.He had xrays the next week and we were able to get a diagnosis. He had a torn aclAnd a growth under his backbone.She gave us hope where there was none.Duke has had one shot in spine and will also get a follow up shot. He is doing better and loves long walks.We feel so happy to have found a carrying Vet. Thank you all in East End Vet !
Kristi S.
26 Oct 2017
REPORT
There are no words to express how grateful I am to East End Veterinary Center, Dr. Sikorsky, Dr. Jaeger, Dr. Lombardi, Samantha, and the entire staff for not only taking amazing care of my boys but be...
There are no words to express how grateful I am to East End Veterinary Center, Dr. Sikorsky, Dr. Jaeger, Dr. Lombardi, Samantha, and the entire staff for not only taking amazing care of my boys but being there to walk me through the hardest week of my life. The east end is lucky to have such a wonderful resource for emergency and specialty animal care! I wish I could give you 10 stars!!
Elizabeth V.
26 Oct 2017
REPORT
We love this vet practice! In particular, Dr. Fisher is great. Smart, compassionate, and just a wonderful human being. Also, very responsive to email and phone communication.
Nancy Langdale
28 Sep 2017
REPORT
I would give less if I could. Last night I took my dog here, He was losing weight and hair and started to crying a lot. We were told he had cancer, but it was treatable, He was spunky and had many yea...
I would give less if I could. Last night I took my dog here, He was losing weight and hair and started to crying a lot. We were told he had cancer, but it was treatable, He was spunky and had many years of life to live if we got him surgery. So they ordered a bunch of test and made sure we paid for them up front, which was over 800.00 ( this is not about the Money) The test were to see if the cancer had spread. We were assured that he was in no pain and had a great chance of recovery. We were over joyed with the news. Unfortunately he passed less then 11 hours later. Before We even got to test results back. We are devastated!! How could they not have even noticed he was actively dying, the only reason I can think of to give us such false hope was to get even more money for us. You should be ashamed taken advantage of the love people have for their pets. Rest in Peace our beautiful Loki you will be so miss.
Dawn R.
14 Sep 2017
REPORT
We were referred here for rehabilitation services for my elderly dog who ruptured her CCL and was not a good candidate for operative treatment. From my first contact including scheduling the appointm...
We were referred here for rehabilitation services for my elderly dog who ruptured her CCL and was not a good candidate for operative treatment. From my first contact including scheduling the appointment, to the assistants, the rehabilitation tech and the doctors, I had the most pleasant and professional experience. Not only did the Sandra, who is extremely knowledgeable and always bettering herself in her field, help us to rehabilitate Bailey, she did so with a smile and warmth. Bailey is so much better due to the treatment she received and I was comfortable and confident in the treatment and the staff.
Kelly F.
21 Aug 2017
REPORT
There are no words to describe what a wonderful facility this is! The staff is absolutely amazing and I don't know that I could have gotten through my situation without the love and care from Dr. Jae...
There are no words to describe what a wonderful facility this is! The staff is absolutely amazing and I don't know that I could have gotten through my situation without the love and care from Dr. Jaeger and Ian in reception. They as well as everyone at the clinic genuinely care about your unique situation.My general vet highly recommended I take my extremely ill cat to East End and I am so very happy that I did. They have all the necessary equipment to make a diagnosis and treat your pet immediately. I was walked through every step along the way and felt so comfortable that my baby was being taken care of. My cat had to stay in the hospital for quite a few days and I was able to call as much as I wanted and I always heard right away from the doctor. When I was able to bring my baby home, I had to go back every other day to have the bandage changed around her feeding tube and everyone was so sweet and kind each time I was there. I will never forget what they did to save my cat's life; they truly are amazing people and I can't thank them enough!
Mark M.
17 Jul 2017
REPORT
We can't say enough good things about this place. We've seen Dr Fried, Dr Jaeger & Dr Collins and all have been extremely competent and caring. It's not the cheapest place in town, but if you want a f...
We can't say enough good things about this place. We've seen Dr Fried, Dr Jaeger & Dr Collins and all have been extremely competent and caring. It's not the cheapest place in town, but if you want a first class ICU for your family member on the North Fork this is where you need to be.
Elaine F.
11 Jul 2017
REPORT
This place is awful. They are just interested in money. Charged $1200 for tests on my dog. They told me that surgery would cost $5000-$8000 with only a 50/50 chance of survival. I decided to take my ...
This place is awful. They are just interested in money. Charged $1200 for tests on my dog. They told me that surgery would cost $5000-$8000 with only a 50/50 chance of survival. I decided to take my dog home. The told me she'd be dead by the morning. Took her to another vet. The surgery was $1600 and she survived the surgery and is doing well. They take advantage of people at a very vulnerable time. Never again. They should be investigated. A lot of unnecessary tests. Should be ashamed
Elisa B.
30 Jun 2017
REPORT
Unfortunately we wound up at east end after our 9 year old cockapoo decided to eat an area rug. It was a pretty touch and go situation but I felt that all the people here were kind, caring and compete...
Unfortunately we wound up at east end after our 9 year old cockapoo decided to eat an area rug. It was a pretty touch and go situation but I felt that all the people here were kind, caring and competent. The vets and technicians were all very helpful and explained every aspect of Maggie's care and recovery. She is our baby and we felt comforted that she was with true animal lovers. They let us visit at all hours and always answered our calls for updates. The only criticism is that they have a fairly aggressive billing department. They were constantly asking for money in advance of what she might need. It's understandable considering people probably don't pay there bills especially when they run into the thousands. There just seems like there should be a kinder softer way of doing this in the middle of a crisis. Thankfully Maggie is home happy and healthy again. We've removed all area rugs! Special thanks to Dr. Lombardi who was the surgeon that saved her...
Rob S.
26 Jun 2017
REPORT
This review comes after the clinic saved my dog's life. The entire staff was extremely professional and their dedication sets them apart from other emergency clinics. I think it is fair to say that an...
This review comes after the clinic saved my dog's life. The entire staff was extremely professional and their dedication sets them apart from other emergency clinics. I think it is fair to say that anyone who dedicates their life to helping animals has a big heart, but the entire team at the clinic went above and beyond. Dr. Laruen Sikorski made herself available to us 24/7 when we had to leave our puppy at the clinic and did everything in her power to help. The result was simple but powerful: her efforts saved the life of our puppy that would have otherwise died of a tick-borne illness. The rest of the staff was fantastic. One vet tech brought in her own dog to do a blood transfusion in the hopes that it would help. They accommodated our visits around the clock. We got detailed updates and always felt our dog was in good hands. Since the treatment became expensive due to over a week in the clinic, the owners went above and beyond in helping us work out a financial plan that took some of the stress off. Even after our dog's stay in the clinic, we received calls and emails asking about our dog's health and progress, simply because they cared.To the clinic owners, staff, and Dr. Laruen Sikorski: Thank you for saving our puppy. Words will never do justice for how grateful we are, but hopefully we can show others what sets your clinic apart.
Joe P.
4 May 2017
REPORT
These people don't give a rats ass about anything but money. Not an ounce of compassion. I am shocked by any good reviews. Go the extra mile or so to Hampton Veterinarian Hospital. Do yrself a favor.
Shiba I.
3 May 2017
REPORT
These people don't give a rats ass about anything but money. Not an ounce of compassion. I am shocked by any good reviews. Go the extra mile or so to Hampton Veterinarian Hospital. Do yrself a favor.
ERIC ALEXANDER
27 Apr 2017
REPORT
The vet takes advantage of the situation and people's emotions for financial gain. At midnight he came to us with $1700 in treatments, stating the final bill will be $2500+ because he needs to be he...
The vet takes advantage of the situation and people's emotions for financial gain. At midnight he came to us with $1700 in treatments, stating the final bill will be $2500+ because he needs to be here a few days. He then said it would be best for surgery at $4-6k. When I questioned his itemized list of bogus charges in the estimate such as duplicate medical waste, unnecessary blood work, and other unnecessary services he started pulling excuses out of thin air. Long story short, I had to haggle him down to $1000 to keep the cat alive for 7 hours until my regular vet office opened. They charged me $1400 for five days in ICU. I understand emergency service is more costly and have no issues paying more for it, it was the bogus charges and need to haggle that is the issue. They don't seem to be bad vets so if you need to go here prepare to question their proposals. Making money off of you is more important than logical medical service.
Tink D.
30 Mar 2017
REPORT
I cannot say enough about this facility. My dog had a progressive kidney Disease called Fanconi, and thanks to Dr Lauren Sikorski & Samantha Holmes my Benny lasted a lot longer than most. He was diag...
I cannot say enough about this facility. My dog had a progressive kidney Disease called Fanconi, and thanks to Dr Lauren Sikorski & Samantha Holmes my Benny lasted a lot longer than most. He was diagnosed almost 2yrs ago and the treatment he received here was absolutely great. The care, concern & love that was given to my boy was unbelievable. They went above and beyond for him. Last Friday 4am my sweet guy was put to rest. He fought a long battle and the doctor & her assistant fought along with him & I. I'm forever indebted to them, I was truly blessed to have them by my side every step of the way. The entire staff was awesome and just plain good & I love them all!! I am forever thankful
Hazel Serendipity
3 Mar 2017
REPORT
Excellent care. The best staff.
Laura James
5 Feb 2017
REPORT
Great staff very helpful and caring of Broad Streets here and wild animals very compassionate
aminah mcmillian
6 Nov 2016
REPORT
Brought my dog in for cluster seizures and he stayed 2 nights. Very Profestional Staff And Doctors ! And very clean facility.
Eric Fink
5 Nov 2016
REPORT
If you love your pet or have any feelings at all for your pets please avoid this place at all means they only care if you have a credit card when you walk through the door this place is strictly about...
If you love your pet or have any feelings at all for your pets please avoid this place at all means they only care if you have a credit card when you walk through the door this place is strictly about money I took my dog immediately after speaking with the doctor because being a business owner I felt he was only about the money and not there for the animals after meeting with my regular vet the next day he did tell me he here's this all the time about this hospital
Nancy W.
26 Sep 2016
REPORT
I saw Dr. Intile here for my cat who had cancer. My regular vet recommended her after the test results were inconclusive about the type of cancer. She ran some of the same tests and got the same resu...
I saw Dr. Intile here for my cat who had cancer. My regular vet recommended her after the test results were inconclusive about the type of cancer. She ran some of the same tests and got the same results. She said we could send it out for further evaluation but would get the same results as my vet did, and it would just cost more money to find out what we already knew. Dr. Intile was kind, patient, caring, extremely knowledgeable and did not try to inflate my bill. I felt that everyone at this place was caring, and very conscious of the fact that people going there are extremely stressed out and worried about their pets.
Bob D.
11 Sep 2016
REPORT
Don't bring your pet to this clinic. They are extremely expensive and dishonest. They deliberately exaggerate your pets condition to charge you more money.
Kristy B.
10 Sep 2016
REPORT
My dog is currently recovering from hip surgery at this hospital. The staff is kind, knowledgeable and attentive. They continuously keep me informed on my dog's progress and I know he's getting the be...
My dog is currently recovering from hip surgery at this hospital. The staff is kind, knowledgeable and attentive. They continuously keep me informed on my dog's progress and I know he's getting the best care possible. I never thought about needing a specialist for my dog but I'm glad we found this hospital in our time of need.
annemarie quaranta
1 Aug 2016
REPORT
I have taken my animals both dogs and cats to East End for over 12 years. I have nothing but praise for them...especially Dr. Robin Jayger and the entire staff.
Over the years I come come to trust and...
I have taken my animals both dogs and cats to East End for over 12 years. I have nothing but praise for them...especially Dr. Robin Jayger and the entire staff.
Over the years I come come to trust and rely on them. Having a variety of animals, emergency do occur. I find that they explain the situation and develop an appropriate treatment plan. Since they are a diagnostic center,they are though and go above and beyond to give the right information for good decision making.
I am most impressed with the fact that if my pet has a chronic condition, such as high blood sugar disorder, and if I specifically ask for them to assist with follow up they will.
Now the charges are not for the weak at heart, but I believe they are true professionals, with expertise far beyond a general vet.
Even in the worst of circumstances, when a beloved pet must be euthanized.it is performed with dignity and with you holding your pet.
In my opinion,\although I am not rich, they are worth my piece of mind.
I have nothing but praise and respect for the whole group and I am not an easy customer to please.
Diane MB1963
3 Jul 2016
REPORT
So lucky to have an emergency vet so close. Have used them more times than I care to remember. My pitbull received her chemo treatments here. They treat my animals like family. These people care. High...
So lucky to have an emergency vet so close. Have used them more times than I care to remember. My pitbull received her chemo treatments here. They treat my animals like family. These people care. Highly recommend!
Tamara F.
21 May 2016
REPORT
Unfortunately we had to have our beloved family member euthanized. We were treated with compassion and kindness and did not feel at all rushed. I want to thank Dr. Lauren Sikorski and everyone invol...
Unfortunately we had to have our beloved family member euthanized. We were treated with compassion and kindness and did not feel at all rushed. I want to thank Dr. Lauren Sikorski and everyone involved in helping us to say goodbye to our pet Babm Fehling.
Mary D'Auria Allen
10 May 2016
REPORT
This place is mainly for veterinary emergencies. They will treat dogs, cat, hamsters & most exotic pets. They are open 24 hours a day, 7 days a week. Because of this, they charge you just to walk in t...
This place is mainly for veterinary emergencies. They will treat dogs, cat, hamsters & most exotic pets. They are open 24 hours a day, 7 days a week. Because of this, they charge you just to walk in the door. This is why they should only be used in an emergency or of you have a pet that your regular vet doesn't have experience treating. They are also considered specialists in physical rehab, cardiology, dentistry, dermatology, internal medicine, oncology, orthopedic surgery & radiology. Then even have a hyperbaric oxygen therapy machine. Yes, I'm still talking about pets, not people. Because of this brining your pet here will come with a hefty price tag. Use East End Veterinary only if you need a pet specialist, emergency critical care or have an exotic pet that a regular vet can't treat. The staff is friendly, compassionate and kind.
lisa farley
8 May 2016
REPORT
Worst experience ever. My dog had two types of cancer, cushings, enlarged liver and heart but they convinced me to have him spend a week on oxygen saying he had a lot of life left in him. $5,000 later...
Worst experience ever. My dog had two types of cancer, cushings, enlarged liver and heart but they convinced me to have him spend a week on oxygen saying he had a lot of life left in him. $5,000 later he died three weeks later. All the see is dollar signs while rigging at he heart strings of heartbroken owners. Avoid at all costs if you can.
S Anonymous
1 May 2016
REPORT
I wouldnt want my pets anywhere else!!! the doctors are intelligent and know how to handle every situation, and to top off they are not ONLY emergency but their specialty departments are amazing also!...
I wouldnt want my pets anywhere else!!! the doctors are intelligent and know how to handle every situation, and to top off they are not ONLY emergency but their specialty departments are amazing also!
if my pet has a more in depth diagnosis that would need to be addressed by a specialist from orthopedic surgery, to internal medicine, even cardiology and dermatology, they have me covered!!!
Tara Oakes
1 May 2016
REPORT
My dog was on death's door when we brought him in directly after a visit with our vet. He had air in his chest cavity. He had to be wheeled into the building on a stretcher because he wouldn't walk. T...
My dog was on death's door when we brought him in directly after a visit with our vet. He had air in his chest cavity. He had to be wheeled into the building on a stretcher because he wouldn't walk. They tapped his chest (put a syringe in) to release the excess air and put him on oxygen. Without doing any test whatsoever, not even an X-ray, they diagnosed him with having Tension Pneumothorax. They wanted $7k just to do the examination to confirm the diagnosis and depending on the results of that diagnosis, he would then need a surgery that would bring the bill up to $19k. All of this was gone over IN DETAIL with many treatment plans listing every single charge. The bill was heavily padded and in many cases things were charged twice. They were more concerned with the financials than the actual treatment. Every time I had a question regarding the treatment options, prognosis, alternate treatments, etc. Dr. Altwood had to go look up the information to give me. Rather than coming up with alternative treatment ideas, she only came up with alternative billing options. That tells me where their priority is. We discharged our dog from their care and am now seeking out a second opinion. He is doing much much better and I've researched that these conditions in many times heal on their own. We were left with an almost $600 bill (AFTER a 10% law enforcement discount) and they did nothing except watch him, tap his chest once, and administer O2. But, they did spend HOURS trying convince us to spend $7k just to diagnose him. Given the nature of their priorities of financials above actually treating their patients, I'm surprised the bill didn't include a service charge to wheel my dog in the building, as they seem to nickel and dime for EVERYTHING!!! DO NOT BRING YOUR ANIMAL HERE UNLESS YOU ARE PREPARED TO PAY OUT OF YOUR NOSE BEFORE YOU GET ANY KIND OF REAL ANSWERS TO WARRANT TREATMENT!!!!!!!
Lisa Fuchs
10 Apr 2016
REPORT
I would not recommend this hospital because they only treat you animal to the level of the size of your check book. If you don't have thousands to spend they will recommend to put the animal down. ...
I would not recommend this hospital because they only treat you animal to the level of the size of your check book. If you don't have thousands to spend they will recommend to put the animal down. That is what they said to me when I did not have 5000.00 for a surgery, which did not included a recommended 12 weeks of rehab.
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East End Veterinary Emergency
Riverhead, New York
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
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Reviews
Brendan Spano
12 Aug 2023
We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive th...
We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive than other hospitals. After waiting 6 hours we still never received the results of our dogs condition. We had to wait for x rays reviews so in the meantime we brought our dog home to try and feed him (trouble keeping down food). 2 hours later we received a call saying we had to come back for treatment but they would not give us the results. They then stated that we owed an additional fee for another unauthorized procedure. The woman on the phone was quick tempered, would not accept questions, and told us they would be sending results to our primary vet who is not open for the next 2 days. She sent our case to collections before we could return to the hospital so now we have no way of finding out what is wrong with our dog until the next business day. If you are on the east end I highly recommend you take the time to go to another 24 hr hospital. This is regarding the facility located at 67 Commerce Dr, Riverhead
Brooke Marti
23 Jul 2023
I found maggots on my outdoor bunny’s rear end. I took them off immediately and rushed him to these people. The vet told us that he was COMPLETELY FINE. Even told us that the OPEN WOUND on his body wa...
I found maggots on my outdoor bunny’s rear end. I took them off immediately and rushed him to these people. The vet told us that he was COMPLETELY FINE. Even told us that the OPEN WOUND on his body wasn’t a wound and it had something to with pigmentation. Absolute nonsense. 3 days later my sweet boy that we have had for 7 years has now passed. I am at a loss for words. you’d think after going to vet school for years you would be able to identify a wound on an animals body. Clearly not. don’t waste your money on these people. Wish i went to a real vet that would give us a correct diagnosis rather than being sent home with false hope that my bunny would be ok. There are other 24 hour emergency vets on long island. Even if it means driving a little further do not give a penny to these people.
Barbara Feldman
10 Sep 2021
I had an excellent relationship with East End Emergency for fifteen years when Dr. Vatash was there. Not only was I an extremely happy client, all things considered, but a consistent advocate and sou...
I had an excellent relationship with East End Emergency for fifteen years when Dr. Vatash was there. Not only was I an extremely happy client, all things considered, but a consistent advocate and source of endorsement and referral within the East End community, where I have lived and worked for 35 years. There were many times, that Dr. Vatash asked me, and presumably others, for feedback to see if anything could be improved. He frequently came out and spoke with people in the waiting room. We had lengthy, calm, collaborative interface. And he LISTENED. And made changes because he was truly interested in having the best possible care available to our community. I respected him for that and everyone loved him. And yet, even though I was disappointed to see Dr. Vatash leave, I was more than courteous and welcoming to the new Director, who works for a company called, ironically, "compassion first."
In contrast to Dr. Vatash’s caring approach, her behavior – in fact her entire attitude - is defensive, didactic, inappropriate and unprofessional, not to mention insensitive and downright mean. It’s notable that since she took over, many of their veterinarians, admins, and support staff - the people that made that facility what it was – have left. I know for a fact that many of patients are not happy but have no choice when it comes to 24/7 emergency vet care.
As to the quality of care? How does this sound...
I brought my cat in and told the vet, who I couldn't actually see because of COVID restrictions, that he had a limp that was getting progressively worse. I asked him to call me while examining my cat but he didn't. After waiting in the car for 40 minutes, he came up with the brilliant diagnosis of "Your cat has a limp." Then I asked if he had taken an x-ray. Nope. Seriously? A cat that went from playing with toys to barely being able to walk within two weeks with a serious limp wasn't x-rayed? When I asked why not, there was no answer.
And then I got a call from this new "Director" screaming at me that I had been "nasty" to her "staff" and threatened that she wasn't going to let me be a patient anymore.
Then my regular vet ordered an ultrasound there, and she refused to do it. My vet was aghast.
Then they refused, and continue to refuse, to give me my medical records. That is against the law. They hang up the phone on me, and blocked my number.
This place used to be great. Now, it's a disgrace.
Gail B.
17 Jun 2019
Very disappointed with the care received. We brought a wild bird in with an injury to its leg. The bird was a baby and did not have any of its flight feathers yet. The Wild Life rescue group was wa...
Very disappointed with the care received. We brought a wild bird in with an injury to its leg. The bird was a baby and did not have any of its flight feathers yet. The Wild Life rescue group was waiting for the call from the hospital to pick up the bird. A generous donation was given to the rescue group for agreeing to care for the animal. Later when we called the Rescue center we were informed that the hospital never even called them. We called this horrific hospital to be told that they evaluated the bird and although its leg was mangled and they did not repair it, they took the bird outside and it flew away. I informed the woman on the phone that this bird did not have flight feathers yet and I really just wanted to know the truth about the bird. She said she didn´t even need to give me any information. They said, ¨They took care of it.¨ I am not sure what the hospital ended up doing to the bird. This bird had a broken foot and no flight feathers. The animal rescue was willing to help this bird but the hospital chose not to allow this to happen. I can only assume the bird was disposed of inappropriately. :(
Gail S.
11 Apr 2019
They will hold the life of your pet, make you feel that you have no choices, have you sign contracts under the duress of your pet dying. And then they will ravage you financially. Every conversation a...
They will hold the life of your pet, make you feel that you have no choices, have you sign contracts under the duress of your pet dying. And then they will ravage you financially. Every conversation about your pet will be prefaced with how much it will cost and the threat of "administration" getting involved. Every decision is expected immediately, you will sign away thousands and thousands of dollars. A routine emergency situation that would cost $2k-$4k ANYwhere else in the US ended up costing me OVER $13,000 before I finally insisted on taking my dog home (where she was 1,000 better). They were trying to guilt me into leaving her several more days at a rate of $1k per day. I explained my dire financial situation and they did not care one bit. They just kept insisting that I could get a loan - the offer care credit with 6 month financing. SIX months to pay $10k dollars = $1,700 per month. I'm a single mom struggling to pay my $2k/month rent and they just DOUBLED what I have to pay each month. The vet techs in there seemed nice. The doctors, no. I wouldn't trust them AT ALL. They're all so slimy and shifty - you can tell that they're calculating the money in their heads, not the care of your pet. I hate, hate, hate this place. My mom had a similar situation with her cat. Talk to anyone on the street and I guarantee they or someone they know had a horrific experience there. I don't believe what they are doing is even legal. I hope their Karma comes back swiftly on these horrible shisters.We came in with my dog at midnight, she was suffering from bloat and needed emergency surgery. They didn't do the surgery until sometime after 4am and then tried to make it sound like it was more complicated - she ended up having her spleen and part of her stomach removed, because they waited so long to operate - and then charged ME more money for the complications that they caused. I will never, ever, EVER bring another pet there. Go to Islip, they are 1 million times better.
Chris M.
24 Feb 2019
I brought my little pound puppy here in heart failure 10 years ago and he received impeccable care. Brought my little terrier here after he swallowed something too big for him and once again stellar ...
I brought my little pound puppy here in heart failure 10 years ago and he received impeccable care. Brought my little terrier here after he swallowed something too big for him and once again stellar care. This review is for the dermatologist. Brought my buddy in for a skin evaluation. She didn't care to look at his recent super chem Blood panel and said he needs biopsies. No scraping i asked? No she said. I cant treat him unless i know what it is He may have lupus she said and if not the biopsy will show what it is. One week later i get results. Sort of. The $1k visit proved no lupus. Bacterial she said. Follow up with your regular vet. Wait. She said your vet can do a skin scraping. Wait. Maybe like what i first requested? Seriously pet guardians proceed with caution. I am very dissatisfied with this doctor. This was very expensive and unnecessary since she basically did nothing for my dogs condition but worried me to death for a week
Lynn I.
3 Feb 2019
After having a renowned local veterinarian jerk us around for years, we decided to have some definitive testing done to help us rule out cancer for our dog. The vet told us our dog had metastatic can...
After having a renowned local veterinarian jerk us around for years, we decided to have some definitive testing done to help us rule out cancer for our dog. The vet told us our dog had metastatic cancer. EEVC and their extremely kind staff and vet, Dr. Lauren Sikorski, showed us that was a blatant falsehood. Though very expensive, the practice give you choices and quotes. They do not force or guilt you into any procedure. They treated us like family, though they had never met us before, and they loved my dog like he was their own. He even came out of his sedation with his nails cut! :) I wish they were not just an ER, but a full service practice. Local, kind and thorough. They put our minds at ease, and literally saved our Ralphie's life.
Michael S.
19 Sep 2018
I am giving one star because the vet and all staff were friendly and kind. However, the prices were atrocious. I paid $650 for one x-ray and exam. After the x-ray I was told that the surgery needed w...
I am giving one star because the vet and all staff were friendly and kind. However, the prices were atrocious. I paid $650 for one x-ray and exam. After the x-ray I was told that the surgery needed would be between $5-7k "with no complications." I took my cat home and brought him to my vet as soon as they opened. My very reputable vet did the same surgery, with additional x-rays, and three days of hospitalization for $986. I understand that emergency vets are more expensive and they must have a lot of overhead, however to have THAT much of a difference in prices is truly taking advantage of frantic and scared pet owners that do not have another option late at night.
David A.
26 Aug 2018
One of the hardest time in my life having to say goodbye to my best friend Samson.Even though protocol sucks when it comes to signing papers and paying they tipped toed so kindly making us comfortable...
One of the hardest time in my life having to say goodbye to my best friend Samson.Even though protocol sucks when it comes to signing papers and paying they tipped toed so kindly making us comfortable.Much thanks to the doctors and aides that helped us!!! Thank you for being human and loving to our needs.
Joseph T.
30 Jul 2018
The staff here are very nice and accommodating. The 24-7 service is extremely good to have here on Long Island. The Veterinarian took very good care of my elderly cat. I would definitely recommend the...
The staff here are very nice and accommodating. The 24-7 service is extremely good to have here on Long Island. The Veterinarian took very good care of my elderly cat. I would definitely recommend them to anyone with a pet in need of emergency care. I also think the prices are reasonable for the services they provide.
Lori B.
24 Jul 2018
I brought my dog here for an EMERGENCY at 6:30 in the morning. I even called ahead of time and they knew I was coming. I walked in and they had me in the waiting room for a good 20 to 25 minutes befor...
I brought my dog here for an EMERGENCY at 6:30 in the morning. I even called ahead of time and they knew I was coming. I walked in and they had me in the waiting room for a good 20 to 25 minutes before finally putting me in a room. Once we got into the room the nurse instead of assessing my dog immediately started asking me questions like how old is my dog, what does he eat regularly how much does he weigh etc. I was there for an EMERGENCY. I had to stop her in the middle and ask her to please FIRST take a look at my dog before we go any further with the questions! I have taken my dog to the Animal Medical Center in manhattan for an emergency and they take them in and see them RIGHT AWAY before asking any questions. It's not as if I was there for a regular checkup. To add insult to injury once she did finally look at the dog she then left us in a tiny room for another 25 minutes until the actual doctor finally came to see my dog. He was nice enough but the whole wait time and behavior of the staff including the receptionist for an emergency was unacceptable. I hope nobody ever has only this facility as a choice if they are having a pet emergency. Please find an alternative.
Joseph L.
5 Jun 2018
My 5 year old English Bulldog had a bowel obstruction from an avocado pit and needed emergency surgery. He did very well and they kept me updated on his condition throughout the stay. Yes, the bill wa...
My 5 year old English Bulldog had a bowel obstruction from an avocado pit and needed emergency surgery. He did very well and they kept me updated on his condition throughout the stay. Yes, the bill was expensive, but I would pay it again. I can only assume their overhead is quite large for 24/7 critical care/ER care.
Rachel Lynn
22 Mar 2018
Dear EEVC Staff,
We can't thank you enough for all the hard work and time you put into Vino's health. The past few months had been the hardest months we've ever had to go through. Knowing Vino was i...
Dear EEVC Staff,
We can't thank you enough for all the hard work and time you put into Vino's health. The past few months had been the hardest months we've ever had to go through. Knowing Vino was in good hands made it easier to cope with his aggressive prognosis. The both of us felt that everyone at the hospital continued to stay positive even at the end of Vino's road. Our hearts will continue to hurt and the grieving process is tougher than we had both imagined. The book that we received from all of you with such kind hearted messages helped us with the closure. We would personally like to thank Dr. Sikorski and Ali C. in Internal Medicine that fought for Vino. Additionally, a big thank you to Dr. Fried, Dr. Collins, Dr. Jaeger, Dr. Rothman and Dr. Vatash. Kristina in billing for dealing with all our claims with Trupanion. Thank you Sam H. and Nikki M. for updating us all hours of the night. Thank you Michelle W. for keeping us sane. Lastly, to the rest of the staff that went above and beyond their job titles not because you had to but because of your true love for animals and your jobs.
Love,
The Malhotra's
Michelle Wooley
25 Jan 2018
Such an amazing critical care facility!! My sisters dog was anemic and in rough shape. All the doctors, techs, assistants and receptionists were super nice and quick to get treatment started which inc...
Such an amazing critical care facility!! My sisters dog was anemic and in rough shape. All the doctors, techs, assistants and receptionists were super nice and quick to get treatment started which included a blood transfusion. A very scary moment for pet owners, we were all a crying mess concerned about our boy and everyone at East End helped to calm us down and make us feel better. They truly care and make you and your pets feel like family. They saved our dogs life and I couldn’t be more grateful!!
Kiran Malhotra
25 Jan 2018
The best experience.
They saved my dog when other places gave me a run around on what I should do. Iove these guys all the assistants techs docs reception go above and beyond. They not only saved my ...
The best experience.
They saved my dog when other places gave me a run around on what I should do. Iove these guys all the assistants techs docs reception go above and beyond. They not only saved my dog but saved the family. They were great with calling me explaining everything to my wife constantly because she was freaking out as well as made me feel like family and treated my dog like family. They really do care and I will recommend them to everyone!! Thank you for all your hard work!!
Jennfer Honigman
13 Dec 2017
Front desk staff was very nice. My dog had had gotten popped in the mouth by a horse that was running. The vet there wanted to do a $2,500 major surgery to remove a small piece of skin hanging on her ...
Front desk staff was very nice. My dog had had gotten popped in the mouth by a horse that was running. The vet there wanted to do a $2,500 major surgery to remove a small piece of skin hanging on her lip and remove her front teeth which were slightly loose. She would not even consider seeing if the teeth were ok. I paid the consolation fee and decided to go elsewhere. As the Dr. was no very nice nor did she care about anything but performing a big surgery on my dog. I went to my regular emergency place in commack since I went home and they removed the skin and stitched it and left her teeth. Which re-seated just fine. This was 7 months ago. The whole bill was $700. And to top it all off when I said I did not want Them to treat my dog as I did not agree with her recommendation and wanted to take her where I was comfortable. The Dr. told me I was an unfit owner refusing care. No your an unfit Money hungry Dr. that didn’t care about my dog. I got her proper care from compassionate veterinarian’s.
Carol E.
1 Nov 2017
.we called and got an apt with their surgeon Dr who turned out to be Dr Lombardi. She was wonderful and prescribed pain pills for our dog Duke.He had xrays the next week and we were able to get a diag...
.we called and got an apt with their surgeon Dr who turned out to be Dr Lombardi. She was wonderful and prescribed pain pills for our dog Duke.He had xrays the next week and we were able to get a diagnosis. He had a torn aclAnd a growth under his backbone.She gave us hope where there was none.Duke has had one shot in spine and will also get a follow up shot. He is doing better and loves long walks.We feel so happy to have found a carrying Vet. Thank you all in East End Vet !
Kristi S.
26 Oct 2017
There are no words to express how grateful I am to East End Veterinary Center, Dr. Sikorsky, Dr. Jaeger, Dr. Lombardi, Samantha, and the entire staff for not only taking amazing care of my boys but be...
There are no words to express how grateful I am to East End Veterinary Center, Dr. Sikorsky, Dr. Jaeger, Dr. Lombardi, Samantha, and the entire staff for not only taking amazing care of my boys but being there to walk me through the hardest week of my life. The east end is lucky to have such a wonderful resource for emergency and specialty animal care! I wish I could give you 10 stars!!
Elizabeth V.
26 Oct 2017
We love this vet practice! In particular, Dr. Fisher is great. Smart, compassionate, and just a wonderful human being. Also, very responsive to email and phone communication.
Nancy Langdale
28 Sep 2017
I would give less if I could. Last night I took my dog here, He was losing weight and hair and started to crying a lot. We were told he had cancer, but it was treatable, He was spunky and had many yea...
I would give less if I could. Last night I took my dog here, He was losing weight and hair and started to crying a lot. We were told he had cancer, but it was treatable, He was spunky and had many years of life to live if we got him surgery. So they ordered a bunch of test and made sure we paid for them up front, which was over 800.00 ( this is not about the Money) The test were to see if the cancer had spread. We were assured that he was in no pain and had a great chance of recovery. We were over joyed with the news. Unfortunately he passed less then 11 hours later. Before We even got to test results back. We are devastated!! How could they not have even noticed he was actively dying, the only reason I can think of to give us such false hope was to get even more money for us. You should be ashamed taken advantage of the love people have for their pets. Rest in Peace our beautiful Loki you will be so miss.
Dawn R.
14 Sep 2017
We were referred here for rehabilitation services for my elderly dog who ruptured her CCL and was not a good candidate for operative treatment. From my first contact including scheduling the appointm...
We were referred here for rehabilitation services for my elderly dog who ruptured her CCL and was not a good candidate for operative treatment. From my first contact including scheduling the appointment, to the assistants, the rehabilitation tech and the doctors, I had the most pleasant and professional experience. Not only did the Sandra, who is extremely knowledgeable and always bettering herself in her field, help us to rehabilitate Bailey, she did so with a smile and warmth. Bailey is so much better due to the treatment she received and I was comfortable and confident in the treatment and the staff.
Kelly F.
21 Aug 2017
There are no words to describe what a wonderful facility this is! The staff is absolutely amazing and I don't know that I could have gotten through my situation without the love and care from Dr. Jae...
There are no words to describe what a wonderful facility this is! The staff is absolutely amazing and I don't know that I could have gotten through my situation without the love and care from Dr. Jaeger and Ian in reception. They as well as everyone at the clinic genuinely care about your unique situation.My general vet highly recommended I take my extremely ill cat to East End and I am so very happy that I did. They have all the necessary equipment to make a diagnosis and treat your pet immediately. I was walked through every step along the way and felt so comfortable that my baby was being taken care of. My cat had to stay in the hospital for quite a few days and I was able to call as much as I wanted and I always heard right away from the doctor. When I was able to bring my baby home, I had to go back every other day to have the bandage changed around her feeding tube and everyone was so sweet and kind each time I was there. I will never forget what they did to save my cat's life; they truly are amazing people and I can't thank them enough!
Mark M.
17 Jul 2017
We can't say enough good things about this place. We've seen Dr Fried, Dr Jaeger & Dr Collins and all have been extremely competent and caring. It's not the cheapest place in town, but if you want a f...
We can't say enough good things about this place. We've seen Dr Fried, Dr Jaeger & Dr Collins and all have been extremely competent and caring. It's not the cheapest place in town, but if you want a first class ICU for your family member on the North Fork this is where you need to be.
Elaine F.
11 Jul 2017
This place is awful. They are just interested in money. Charged $1200 for tests on my dog. They told me that surgery would cost $5000-$8000 with only a 50/50 chance of survival. I decided to take my ...
This place is awful. They are just interested in money. Charged $1200 for tests on my dog. They told me that surgery would cost $5000-$8000 with only a 50/50 chance of survival. I decided to take my dog home. The told me she'd be dead by the morning. Took her to another vet. The surgery was $1600 and she survived the surgery and is doing well. They take advantage of people at a very vulnerable time. Never again. They should be investigated. A lot of unnecessary tests. Should be ashamed
Elisa B.
30 Jun 2017
Unfortunately we wound up at east end after our 9 year old cockapoo decided to eat an area rug. It was a pretty touch and go situation but I felt that all the people here were kind, caring and compete...
Unfortunately we wound up at east end after our 9 year old cockapoo decided to eat an area rug. It was a pretty touch and go situation but I felt that all the people here were kind, caring and competent. The vets and technicians were all very helpful and explained every aspect of Maggie's care and recovery. She is our baby and we felt comforted that she was with true animal lovers. They let us visit at all hours and always answered our calls for updates. The only criticism is that they have a fairly aggressive billing department. They were constantly asking for money in advance of what she might need. It's understandable considering people probably don't pay there bills especially when they run into the thousands. There just seems like there should be a kinder softer way of doing this in the middle of a crisis. Thankfully Maggie is home happy and healthy again. We've removed all area rugs! Special thanks to Dr. Lombardi who was the surgeon that saved her...
Rob S.
26 Jun 2017
This review comes after the clinic saved my dog's life. The entire staff was extremely professional and their dedication sets them apart from other emergency clinics. I think it is fair to say that an...
This review comes after the clinic saved my dog's life. The entire staff was extremely professional and their dedication sets them apart from other emergency clinics. I think it is fair to say that anyone who dedicates their life to helping animals has a big heart, but the entire team at the clinic went above and beyond. Dr. Laruen Sikorski made herself available to us 24/7 when we had to leave our puppy at the clinic and did everything in her power to help. The result was simple but powerful: her efforts saved the life of our puppy that would have otherwise died of a tick-borne illness. The rest of the staff was fantastic. One vet tech brought in her own dog to do a blood transfusion in the hopes that it would help. They accommodated our visits around the clock. We got detailed updates and always felt our dog was in good hands. Since the treatment became expensive due to over a week in the clinic, the owners went above and beyond in helping us work out a financial plan that took some of the stress off. Even after our dog's stay in the clinic, we received calls and emails asking about our dog's health and progress, simply because they cared.To the clinic owners, staff, and Dr. Laruen Sikorski: Thank you for saving our puppy. Words will never do justice for how grateful we are, but hopefully we can show others what sets your clinic apart.
Joe P.
4 May 2017
These people don't give a rats ass about anything but money. Not an ounce of compassion. I am shocked by any good reviews. Go the extra mile or so to Hampton Veterinarian Hospital. Do yrself a favor.
Shiba I.
3 May 2017
These people don't give a rats ass about anything but money. Not an ounce of compassion. I am shocked by any good reviews. Go the extra mile or so to Hampton Veterinarian Hospital. Do yrself a favor.
ERIC ALEXANDER
27 Apr 2017
The vet takes advantage of the situation and people's emotions for financial gain. At midnight he came to us with $1700 in treatments, stating the final bill will be $2500+ because he needs to be he...
The vet takes advantage of the situation and people's emotions for financial gain. At midnight he came to us with $1700 in treatments, stating the final bill will be $2500+ because he needs to be here a few days. He then said it would be best for surgery at $4-6k. When I questioned his itemized list of bogus charges in the estimate such as duplicate medical waste, unnecessary blood work, and other unnecessary services he started pulling excuses out of thin air. Long story short, I had to haggle him down to $1000 to keep the cat alive for 7 hours until my regular vet office opened. They charged me $1400 for five days in ICU. I understand emergency service is more costly and have no issues paying more for it, it was the bogus charges and need to haggle that is the issue. They don't seem to be bad vets so if you need to go here prepare to question their proposals. Making money off of you is more important than logical medical service.
Tink D.
30 Mar 2017
I cannot say enough about this facility. My dog had a progressive kidney Disease called Fanconi, and thanks to Dr Lauren Sikorski & Samantha Holmes my Benny lasted a lot longer than most. He was diag...
I cannot say enough about this facility. My dog had a progressive kidney Disease called Fanconi, and thanks to Dr Lauren Sikorski & Samantha Holmes my Benny lasted a lot longer than most. He was diagnosed almost 2yrs ago and the treatment he received here was absolutely great. The care, concern & love that was given to my boy was unbelievable. They went above and beyond for him. Last Friday 4am my sweet guy was put to rest. He fought a long battle and the doctor & her assistant fought along with him & I. I'm forever indebted to them, I was truly blessed to have them by my side every step of the way. The entire staff was awesome and just plain good & I love them all!! I am forever thankful
Hazel Serendipity
3 Mar 2017
Excellent care. The best staff.
Laura James
5 Feb 2017
Great staff very helpful and caring of Broad Streets here and wild animals very compassionate
aminah mcmillian
6 Nov 2016
Brought my dog in for cluster seizures and he stayed 2 nights. Very Profestional Staff And Doctors ! And very clean facility.
Eric Fink
5 Nov 2016
If you love your pet or have any feelings at all for your pets please avoid this place at all means they only care if you have a credit card when you walk through the door this place is strictly about...
If you love your pet or have any feelings at all for your pets please avoid this place at all means they only care if you have a credit card when you walk through the door this place is strictly about money I took my dog immediately after speaking with the doctor because being a business owner I felt he was only about the money and not there for the animals after meeting with my regular vet the next day he did tell me he here's this all the time about this hospital
Nancy W.
26 Sep 2016
I saw Dr. Intile here for my cat who had cancer. My regular vet recommended her after the test results were inconclusive about the type of cancer. She ran some of the same tests and got the same resu...
I saw Dr. Intile here for my cat who had cancer. My regular vet recommended her after the test results were inconclusive about the type of cancer. She ran some of the same tests and got the same results. She said we could send it out for further evaluation but would get the same results as my vet did, and it would just cost more money to find out what we already knew. Dr. Intile was kind, patient, caring, extremely knowledgeable and did not try to inflate my bill. I felt that everyone at this place was caring, and very conscious of the fact that people going there are extremely stressed out and worried about their pets.
Bob D.
11 Sep 2016
Don't bring your pet to this clinic. They are extremely expensive and dishonest. They deliberately exaggerate your pets condition to charge you more money.
Kristy B.
10 Sep 2016
My dog is currently recovering from hip surgery at this hospital. The staff is kind, knowledgeable and attentive. They continuously keep me informed on my dog's progress and I know he's getting the be...
My dog is currently recovering from hip surgery at this hospital. The staff is kind, knowledgeable and attentive. They continuously keep me informed on my dog's progress and I know he's getting the best care possible. I never thought about needing a specialist for my dog but I'm glad we found this hospital in our time of need.
annemarie quaranta
1 Aug 2016
I have taken my animals both dogs and cats to East End for over 12 years. I have nothing but praise for them...especially Dr. Robin Jayger and the entire staff.
Over the years I come come to trust and...
I have taken my animals both dogs and cats to East End for over 12 years. I have nothing but praise for them...especially Dr. Robin Jayger and the entire staff.
Over the years I come come to trust and rely on them. Having a variety of animals, emergency do occur. I find that they explain the situation and develop an appropriate treatment plan. Since they are a diagnostic center,they are though and go above and beyond to give the right information for good decision making.
I am most impressed with the fact that if my pet has a chronic condition, such as high blood sugar disorder, and if I specifically ask for them to assist with follow up they will.
Now the charges are not for the weak at heart, but I believe they are true professionals, with expertise far beyond a general vet.
Even in the worst of circumstances, when a beloved pet must be euthanized.it is performed with dignity and with you holding your pet.
In my opinion,\although I am not rich, they are worth my piece of mind.
I have nothing but praise and respect for the whole group and I am not an easy customer to please.
Diane MB1963
3 Jul 2016
So lucky to have an emergency vet so close. Have used them more times than I care to remember. My pitbull received her chemo treatments here. They treat my animals like family. These people care. High...
So lucky to have an emergency vet so close. Have used them more times than I care to remember. My pitbull received her chemo treatments here. They treat my animals like family. These people care. Highly recommend!
Tamara F.
21 May 2016
Unfortunately we had to have our beloved family member euthanized. We were treated with compassion and kindness and did not feel at all rushed. I want to thank Dr. Lauren Sikorski and everyone invol...
Unfortunately we had to have our beloved family member euthanized. We were treated with compassion and kindness and did not feel at all rushed. I want to thank Dr. Lauren Sikorski and everyone involved in helping us to say goodbye to our pet Babm Fehling.
Mary D'Auria Allen
10 May 2016
This place is mainly for veterinary emergencies. They will treat dogs, cat, hamsters & most exotic pets. They are open 24 hours a day, 7 days a week. Because of this, they charge you just to walk in t...
This place is mainly for veterinary emergencies. They will treat dogs, cat, hamsters & most exotic pets. They are open 24 hours a day, 7 days a week. Because of this, they charge you just to walk in the door. This is why they should only be used in an emergency or of you have a pet that your regular vet doesn't have experience treating. They are also considered specialists in physical rehab, cardiology, dentistry, dermatology, internal medicine, oncology, orthopedic surgery & radiology. Then even have a hyperbaric oxygen therapy machine. Yes, I'm still talking about pets, not people. Because of this brining your pet here will come with a hefty price tag. Use East End Veterinary only if you need a pet specialist, emergency critical care or have an exotic pet that a regular vet can't treat. The staff is friendly, compassionate and kind.
lisa farley
8 May 2016
Worst experience ever. My dog had two types of cancer, cushings, enlarged liver and heart but they convinced me to have him spend a week on oxygen saying he had a lot of life left in him. $5,000 later...
Worst experience ever. My dog had two types of cancer, cushings, enlarged liver and heart but they convinced me to have him spend a week on oxygen saying he had a lot of life left in him. $5,000 later he died three weeks later. All the see is dollar signs while rigging at he heart strings of heartbroken owners. Avoid at all costs if you can.
S Anonymous
1 May 2016
I wouldnt want my pets anywhere else!!! the doctors are intelligent and know how to handle every situation, and to top off they are not ONLY emergency but their specialty departments are amazing also!...
I wouldnt want my pets anywhere else!!! the doctors are intelligent and know how to handle every situation, and to top off they are not ONLY emergency but their specialty departments are amazing also!
if my pet has a more in depth diagnosis that would need to be addressed by a specialist from orthopedic surgery, to internal medicine, even cardiology and dermatology, they have me covered!!!
Tara Oakes
1 May 2016
My dog was on death's door when we brought him in directly after a visit with our vet. He had air in his chest cavity. He had to be wheeled into the building on a stretcher because he wouldn't walk. T...
My dog was on death's door when we brought him in directly after a visit with our vet. He had air in his chest cavity. He had to be wheeled into the building on a stretcher because he wouldn't walk. They tapped his chest (put a syringe in) to release the excess air and put him on oxygen. Without doing any test whatsoever, not even an X-ray, they diagnosed him with having Tension Pneumothorax. They wanted $7k just to do the examination to confirm the diagnosis and depending on the results of that diagnosis, he would then need a surgery that would bring the bill up to $19k. All of this was gone over IN DETAIL with many treatment plans listing every single charge. The bill was heavily padded and in many cases things were charged twice. They were more concerned with the financials than the actual treatment. Every time I had a question regarding the treatment options, prognosis, alternate treatments, etc. Dr. Altwood had to go look up the information to give me. Rather than coming up with alternative treatment ideas, she only came up with alternative billing options. That tells me where their priority is. We discharged our dog from their care and am now seeking out a second opinion. He is doing much much better and I've researched that these conditions in many times heal on their own. We were left with an almost $600 bill (AFTER a 10% law enforcement discount) and they did nothing except watch him, tap his chest once, and administer O2. But, they did spend HOURS trying convince us to spend $7k just to diagnose him. Given the nature of their priorities of financials above actually treating their patients, I'm surprised the bill didn't include a service charge to wheel my dog in the building, as they seem to nickel and dime for EVERYTHING!!! DO NOT BRING YOUR ANIMAL HERE UNLESS YOU ARE PREPARED TO PAY OUT OF YOUR NOSE BEFORE YOU GET ANY KIND OF REAL ANSWERS TO WARRANT TREATMENT!!!!!!!
Lisa Fuchs
10 Apr 2016
I would not recommend this hospital because they only treat you animal to the level of the size of your check book. If you don't have thousands to spend they will recommend to put the animal down. ...
I would not recommend this hospital because they only treat you animal to the level of the size of your check book. If you don't have thousands to spend they will recommend to put the animal down. That is what they said to me when I did not have 5000.00 for a surgery, which did not included a recommended 12 weeks of rehab.
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