Great rescue facility! We found a baby duck in our basement after hearing it for 2 days. Not only did they have a new family of rescue ducks for it, but told us that it was so young (and uninjured) that it was likely dropped down our chimney as an egg and hatched down there! Read Less

I have a pretty deep appreciation for this place as they are one of few wildlife vets in rochester. Last year I dropped off a chipmunk here who I guess fell and they were incredibly friendly. They let me call and get updates. Then this year I found an injured bird who they rehabbed and were completly cool with me calling for 3 days straight for updates. They do all the wildlife work free of charge and are very nice. This vet isnt the closest to my house but the next time my dog needs something I will be going there. Read Less

I'm not happy with this place.  I have 3 dogs took them there for a checkup they were stressed and the appointment was at 1215. We got there at 1210 and waited and waited and then they called us into another room where we waited again. Then the doctor came in and said my girl dog needed an EKG and I needed to come back on Wednesday at no charge. So after 3 hours and another 1/2 hour waiting to pay  AND told no charge on Wednesday,  we go back and I wait all day for my Lady and go back and get her they charged me another 40 bucks! And when I said I wasn't suppose to be charged they said it was just for the visit. Really!?! Why the Heck didn't you tell me that Saturday.  Not happy at all. Read Less

I'll start by saying it's a small place, the staff is doing the best they can, and they try not to turn any living being around. Therefore, yes, there's a wait in the office, yes, you'll be placed on a long hold if you call during busy hours. That being said, I can confidently say East Irondequoit Animal Hospital is the best of the best. I have never come across such caring staff, from the front desk, the techs, Veterinarians, owner, etc... everyone is there to help and they'll make sure you feel supported. I had ferals I was hand raising at the the end of last year with the purpose of getting them ready for a forever home. On 12/25/17 a male 8 weeks old kitten got sick, I got home from a Christmas gathering with the family and he was covered in vomit, was struggling to breath. It was Christmas and our vet was closed. I rushed him to the emergency veterinarian clinic, there I was told he had an urethral obstruction, not common at that age and needed immediate treatment otherwise was going to die. I needed to put $1,500 down just for them to keep him alive overnight and then transfer him to our vet in the morning. I didn't count with the funds at the moment. I told them I had $300 and could work on getting some more throughout the night, they told me for $200 they could put him down and end his pain but there was nothing else they could do for that amount. Me having a medical background, played a card by asking them how much for emptying his bladder and give him something to calm the pain down overnight. The cost was $218 and I had to sign paperwork that I was taking him against medical advice because he might not make it till the morning. I spent the night loving him, keeping him warm, and praying a lot. In the morning I went to our vet, they were closed after Christmas, at that point I couldn't stop crying, I was a mess but then the on call vet told me to call East Irondequoit Animal Hospital and see if they could take him. I didn't even call, I went straight there. They took him straight back, the Dr came and asked if I was going to treat him, he was quickly deteriorating. When I asked about numbers before we proceeded because I needed to make sure I could pay, the Dr said "We can talk about that later, if you're treating him we need to start now, I'm not sure we can make it work because he is so tiny, there's not equipment here for him but we'll do our best. We need the okay to go on". I then knew Tomas was going to be okay. Tomas was fighting and as long as he was, I was going to fight with him. He was admitted 7 nights, it took me a few weeks to cancel my balance, and because we went through all this I ended up keeping the kittens. Tomas now is a pain in the butt, so curious, energetic, playful, but lovable, and a cuddling monster when he wants to lol... Every time I have to spray water on him to get him off my curtains, I laugh and remember I own that happiness to East Irondequoit Animal Hospital. I'll forever be thankful!!! Read Less

The staff is always very friendly, considerate and helpful! I have a bunny who can be very nervous around loud noises and other animals he's not familiar with. The staff noticed me attempting to keep him calm and offered to have us wait in another room away from the busy waiting room. They even went as far as to cash us out in the other room so he wouldn't get stressed again. I love that they are willing to go the extra mile to keep our little guys happy! I also really love that after an operation the will text you a picture of your pet and let you know how everything went. (Picture is the one they sent me) Read Less

We have been taking our animals here for many, many years. I would never take any if them any where else. I've known Dr. Balonek since I was 16 years old. I'm 64 now. They are courteous and so helpful to all. Read Less

I have been with this vet because of Dr. B for over 10 years. In the past year, I have been put on hold for 20 minutes and told by the receptionist she would gladly transfer my files to another vet office when I mentioned the wait to her. Spent an hour in the office for a rabies shot. This business has a phone that rings busy frequently. Dr B. is the best in town, as for the rest of the staff...dubious at best. Read Less

This veterinary office is not the one that I bring my pets too. However today I found an injured squirrel and I was a complete mess. No other vet office in the area that I live in was willing to take in a wild animal. East Ridge animal hospital was excellent and took care of the squirrel. They had excellent customer service and if I ever move closer to them I would feel confident bringing my pets there. Read Less

I have been bringing my 2 cats to East Ridge Animal Hospital for over 5 years now. Normally I would be writing a good review, however times/things have changed. I have been living every animal owners nightmare the past month in dealing with this Office and Staff. 2.5 weeks ago I stopped into my vets office ( East Ridge Animal Hospital) to have them print out the information I needed to present to my new landlord that my 2 cats are fixed and all up to date on their shots and medical needs. That was no problem at all. They printed everything and had it waiting for me. Very nice of them I thought. Well here I am now and I have been trying for the past week to get my 2 animals in for a simple annual check up and pedicure. I had to reschedule my appointment because of a MAJOR MISTAKE ON THEIR END! A vet visit like this should be simple, sweet and to the point. It was nothing like that. When I finally got the appointment scheduled, I brought in my 2 cats. When I came up to the counter to sign in, the counter person named Josh informed me that I need to get my cats vaccinated. Even tho I was just there 2.5 weeks earlier and had them print out the forms saying my animals were all up to date and that my 2 cats where not in need of vaccines until 2/09/2019 (looking right at paper NOW!). When I tried to explain to Josh that he was mistaken, my cats do not need shots they were all up to date and I had just been there earlier in the month to get that information. Josh then got very stern, abrasive and overall demeaning. Tried telling me that I have to be wrong, if my cats had their treatment up to date they would see that in the file. He then proceeded to go further and ask me if I was at the right Animal Hospital, as if I would not know my own local Vets office that I have been attending for over 5 years. By this point I was getting very irritated and angry, I don't take kindly to someone talking down to me and telling me I need "proper care" for my animals and he insists they receive their shots. Now I am all for shots, every animal should get them always. But I wont pay for shots they don't need! So after I realized there was no getting through to this guy about the obvious mistake that is happening. I left. While doing so a lady called out after me but I did not turn around. Once I left I called the Animal Hospital to talk with the manager Donna. She could hear my obvious anger and frustration from the whole situation and she insisted she would look into it AFTER telling me she did not like how I started to talk to Josh. Yes I was angry after I had been told I was mistaken over 5 times and talked to like I was a 10 year old receiving my first pet animal. Donna then put my on hold for some time, I honestly thought they were doing it to make me get tired and hang up. But I was surprised when she actually came back. Donna told me there for some unknown reason was multiple files for me, And not all files are updated into the computers. She then proceeded to apologize about all of this huge confusion and mistakes and promised me she would fix this and it would never be an issue again. Donna then rescheduled my appointment for the following week on 3/17/2017 ( TODAY). I went to my appointment which was at 11:30AM. I was not called back until 1PM. I understand that animals have emergencies. So the super long wait I am OK with. However, once I was called back they had both of my cats get their pedicures like I wanted, which was good. But once that was done I was sitting in front of a Dr telling me my 2 cats were behind on their shots etc. I was reliving the whole ordeal all over AGAIN!!! Donna never fixed anything. She never rearranged my files. Never updated the systems. So I had to leave only paying for the pedicure, because I refuse to buy more shots for my animals that I know they don't need! And there was nobody on Duty that could help me settle or fix this situation. Very rude and condescending Counter staff. ! ! ! BEWARE ! ! ! Read Less

Wow, what a horribly run chit show of a place! Dr.Bernhardt, who isn't even listed as a staff member on their web page, is a rude b****. It being my first (and definitely last) visit to this place, I was unfamiliar with the staff and when the she entered our "exam room", she did not introduce herself. When I inquired as to who she was, she nastily replied that she was  "the doctor as was clearly written on her coat" which, due to the tiny lettering and stethoscope hanging in front of it, I could not see, then rolled her eyes at me like a total a$$hole. Then, after my dogs exam and lousy pedicure, I had to wait close to an hour to check out. Read Less

Dr. B is the best. He has cared for every animal for over 30 yrs. He is a special person who adores and cares for animals like they are all his own. There can be quite a wait time, but it's worth it knowing the care and attention they get here. Also recently worked with Dr. Turner, she's very good as well. Read Less

Having used this vet for the entirety of my dog's life (nearly 5 years) we made our final visit to this veterinarian office today. If you choose to bring your animals here, you will be lucky to ever get the receptionist on the phone - their phone line is always busy. Their office is dirty, dated, and disorganized. We made our appointment today nearly a week in advance, and we were left waiting to see a vet in the patient's room for over an hour for a routine service. You will be lucky to talk to an actual veterinarian for longer than 10 minutes, and you never see the same vet whenever you bring your animal to the office. The follow-up on their patients is extremely lacking - we brought our dog in November for a sick visit, and the vet who saw her called 3 months later to follow-up on the treatment she suggested... There's always a wait in the lobby, both before your visit as you wait to be brought back, and after the visit in order to pay. The prices might seem low here, but if you value service, bring your animals elsewhere. Read Less

Very caring and knowledgeable staff. The prices are the lowest in town. We are always treated with the utmost respect. This is a great place to bring your beloved pets. The only negative thing I see is that perhaps the office could use a bit of TLC in the overall look of the office. Other than that A Genuine Great Place. Read Less

These people suck!!!!!! They take forever when you call them to make an apoitment! Then when you go you sit in the waiting room for over an hour before seeing the doctor! Then they never really know what there talking about, and or just kill your animals! I will never ever go back to them! I will be finding a new vet! Read Less

I have been taking my pets here for years, mostly because of the multi-animal discount, but I can no longer overlook the inconsistent customer service and mistakes of the staff for the sake of lowered prices. I took my dog in to be looked at 3 weeks ago turned out she had a pretty bad UTI. The doctor said, Lets try this antibiotic and if it doesnt work, well try another one. She instructed me to bring another urine sample in at the end of the two-week prescription. In the back of my mind I was thinking, So my dog could potentially go another two weeks with this infection if the doctors first guess wasnt correct? The prescription was written as one pill twice a day, and the bottle said that there were 28 pills inside, but the bottle was empty after 15 pills. Either someone wasnt paying attention while filling the bottle or they cant count to 28. Regardless, I went out of my way to go back to ERAH to pick up the last 13 pills. After the full two weeks, I brought in another urine sample as instructed, and I was told by one of the receptionists that there would be a charge to test it. I have to pay to see if the antibiotics the doctor took a gamble on worked? I refused and asked to speak with the doctor. After 10 minutes, the receptionist came back out and said that the doctor was too tied up and told me that I could call the Office Manager on Friday (3 days later) if I had an issue. Safe to say I would have had to pay for the second prescription if the first one didnt work, too. This was the third strike for me. Last year my dog was mistakenly microchipped a second time because the doctor didnt bother to scan for any already implanted by the previous owner. The year before that two different doctors here told me that my dog had a heart murmur, and of those doctors even told me that the murmur had gone from a grade 1 to a grade 3 in a matter of months. I spent hundreds of dollars on getting a third opinion from a highly regarded doctor at another animal hospital in Rochester, only to be told that my dog doesnt even have a slight heart murmur. For years I have put up with the fact that you have to wait on hold for at least 5-10 minutes every time you call and that there are times that I have to wait up to 45 minutes before seeing a doctor, but certain things are unforgivable. You get what you pay for!Read Less

Worst experience here ever. Today at 8:00 am I received the absolute horrific treatment by a staff member. My dog has been sick for a couple days and visited the emergency room twice for intestinal issues. The emergency clinic told me to bring my pup to his primary vet, which WAS East Ridge Animal Hospital. When I arrived at 8:00 am, not only was there a line of people waiting to schedule or who had emergencies, there was only one woman at the receptionist desk while other staff members were in the back laughing and talking while the lined kept growing and growing. During my wait in line a man came in with a cat wrapped in a blanket who obviously was extremely injured. He accidentally cut everyone in line and said "My cat is hurt and it's an emergency." Instead of this woman showing the slightest bit of empathy, she didn't look at him but with annoyance she replied with "Well the doctor isn't in until 9. You're going to have to wait." I was disgusted. When it got to be my turn, I explained everything that was happening to my dog and that the urgent care clinic told me to bring him over ASAP. She again, annoyed, replied with "There isn't a doctor here until 9 am and he is all booked up." I asked her what she suggest I do. Whether to bring him back to Urgent Care or wait for the Vet, she answered me even more annoyed with "I don't care what you do, the Doctor won't be able to see you any time soon." Her snide and rude comment made me leave disgusted with this place. I thought they were there to care and show compassion to you and your pet. Obviously the couldn't care less about that. Bring you animal here at your own risk but I promise you, you will be disappointed and let down. Read Less

I will ALWAYS USE THEM DRS. KNARR (both husband & wife) haver gone above and beyond to save my animals at all costs. When my cat, Pongo was hit by a car and had to have his tail amputated Dr. Knarr, husband, was so caring and sympathetic towards my concern, tears & love for my baby he assured me he would save my baby and that he would do all things necessary to help with costs as I'm unemployed & he did just that. All the staff loved Pong so much they hated to see him go as they all called him by name as we got to go home. Secondly, my pride and joy, my cat, Magic, I had 15 years. He had kidney failure and against all odds he was able to regain his strength and fight long enough to come home wherein I could say my last goodbyes to my best friend. He was additionally diagnosed with horrible cancer and I had to let him go. The team assisted me as I had to let him go, crying so hard I just didn't know what to do i couldn't just leave and not have him here with me in my home. They offered me option to cremate and I jumped at the opportunity. They were so caring and gave me lockets of his hair and I received a certificate of death along with inspirational poems and literature. I will never forget what they did for me during one of the most horrifying painful times of my life. Dr. Knarr, wife, came and hugged me as I cried and had so.much compassion that I will always take every animal I own to them. Thanks again ERAH!Read Less

This place is terrible. I have had many bad experiences here. My dog recently was hospitalized due to vomiting and bad bloody diarrhea. He was very dehydrated and when I called the emergency clinic and they told me to bring him to my primary vet I got ready and rushed over. When I got there one woman was attending the desk. She looked miserable and just hated life. She didn't greet anyone curtiously or show customer service at all. When I got up to the counter and explained my dog's situation she told me multiple times with a rude tone that there was not a doctor in until 9 am and they were booked up. When I asked her if they could take him and monitor him while he waits, she said with a sarcastic and annoyed tone; "we don't do that. You have to be present." When I asked her if she recommended it I bring my dog back to the emergency clinic, she said with a ruder tone; "I don't care what you do but the doctor is booked and doesn't know when he can see your dog." Final straw. They aren't customer friendly, unprofessional and not trust worthy. Go here at your own risk. Obviously they couldn't care less about you or your pet. Read Less

I have been using East Ridge Animal Hospital since 1999. I have always had exceptional experiences until this past week. This week, I took my miniature schnauzer in for a sick visit with a second visit 2 days later as his condition worsened. The first visit, my appointment was at 3:15 pm. I was never called back to an exam room until after 5 pm. The second appointment was scheduled for 3 pm. And again, we were never called to an exam room until close to 5 pm. Both times, the veterinarian that looked him over didn't bother to introduce herself. She didn't call my pet by his name. On the second visit, she gave the impression that she did not want to be bothered with a sick animal. Her bedside manner was lacking, and she showed no compassion for my ill pet. She basically said there was nothing she was going to do. I had to pretty much push for answers and suggestions on what we could try, short of surgery on a senior pet. She finds ally said she should check his rectum for a tumor, with an attitude that I was keeping her from happy hour or something more important. She also finally relented and prescribed a muscle relaxer for a potential muscle strain. All in all this vet should not be treating animals that are family members of of ours. I will not be returning to East Ridge for further care. I will be looking for a new veterinarian clinic that has compassion, love, and caring for my pets. It is a shame that East Ridge has brought on new veterinarians that have such poor feelings for people and their pets.Read Less

I have been going to ERAH for many years and wouldn't take my pets anywhere else! Yes sometimes you do have to wait a bit however it's well worth it. Dr. B is the best,you can definitely tell he loves animals and he is always funny. Be well Dr. B we keep you in our prayers and know Salem is taking good care of you!!! Read Less

I brought my brussels griffon in on a emergency, she had been attacked by another dog. She was clinging on for life Dr. Knarr immediately came to her. The whole staff was excellent to her and me. I really feel if I would have taken her anywhere else she would not be home with me today. God bless you and your staff. She still has a long road ahead of her but I know she is in the best possible care she can be. Thank you again Read Less

I want to thank Eastridge Animal Hospital for being so helpful today. I called at 10:45am because my pup was not herself at all and they had me into see a doctor by 11:15am. Now some antibiotics and TLC from her mama and papa, she will be just fine. We've been going there for over four years with our baby girl and have had great experiences each time. Thank you so much! Read Less

I was at this vet for 2.5 hours! Vet was unfriendly. Sent out an antibiotic with zero information on what was wrong with my animal. Asked the woman at the desk and she said, I don't know it's.not in your chart. Um, can you find out??? Rolled her eyes, came back out to tell me my dog had a UTI and would need to come back in a week to get another urine screen. This place was chaotic! Never again. Read Less

We always get great care at East Ridge. I have brought pets in for check-ups, vaccines, surgery, and have had to put pets down. The staff has always been caring. Even though I moved to Rush I still bring my dogs there. Read Less

Horrible first impression. I arrive 15 minutes early to my dog's appointment, which was at 3:30. We wait an hour and we were still not even called back into the room yet. I ask if they could tell me how much longer it would be, as I needed to pick up my son by 5. They tell me I am next, but the family in front of me is a multi pet family. They ask if I would like to reschedule...I stated no as I took off work and my dog was in discomfort, so they state I can come back later in the evening and when I return I will be seen next in line. I come back and wait another 45 minutes to be seen. The vet was so so and to top everything off they cut my dog's nails too short and make him bleed after an already traumatic day for him. We will not be returning! Read Less

We've only been here a couple of times to drop off wildlife (one bird, one squirrel). They've been extremely nice and welcoming. Not many vets take in wildlife so please, if you bring in an animal to them try to donate a little cash to help keep a good thing going.Read Less

These people are fantastic. This is honestly one of the best vets I have ever visited. They take great care with pets. The dog generally hates shots and what have you. She was calm. Didn't even know she got one the vet was so good.Read Less

Went to pick up meds for my dog, had to wait in a long line. I stepped out of the line and approached one of the receptionists if I had to wait in the line, due to the young lady sitting in the main receptionist chair is going slower than molasses you'd think anyone would  notice and help?!?....not this place, was told I had to wait. Doctors don't listen to what your concern is regarding your animal. They talk over you as your telling them what is going on with your pet, not listening to what you're telling them. Changing Doctors. Read Less

This place is awful!!!!!!! to make an appointment you will be on hold for at least 30 minutes. When you actually get to the appointment you wait forever! Usually more then an hour past your appointment time. I've made several complaints to speak with manager and no one does anything. I have finally decided to switch from this Hell place! I called two weeks ago for my dogs medical records to be faxed to me and i haven't received them until today! I called three times, again put on hold they said they would fax it right over and of course hours later i finally get the fax. SO DISAPPOINTING. I was told to stay away and i should have listened! Read Less

These people are great people. The prices are reasonable. And the staff have the greatest personalities. There can be long waits during the evening but trust me it's well worth it. The doctors and nurses know what there doing and talking about. I've been other places and finally I stumble upon this place and it's perfect. Read Less

I had an emergency, my parrot scratched his right eye and he was barely opening it. I called other place but they were full, then i called East Ridge Animal Hospital and they were so nice to squeeze me in their busy scheddule. I had to wait for awhile but it was so worth it. Dr. Balonek was amazing and very knowledgeable compared to the time i went to Clark Animal Hospital (totally not recommend that place). They were very nice and ask for a second visit to make sure the scratch was gone with no charge at all. Second time I went they took us in very quick and then in couple more weeks i got a Thank You Note signed by all their staff, so cute. I totally recommend this place! My Mango is now feeling great! Read Less

I liked nothing about this place. Fur was all over the place and very unorganized. At some point they couldnt find our information to check out. We had to wait 15 minutes before WE had to ask the cashout person where our information even was. The time spent waiting and the time spent actually meeting the vet was so short you were basically paying to wait the whole time there. Costs were expensive also. A bad experience for the first time there. Read Less

Nothing good to say. I took my dog Sylvia there to have her spayed. She was supposed to call come home same day and stayed a week because they left a sponge inside and had to reoperate.A friend took his dog there and it died. Long waits over priced. Terrible service. Read Less

I think they are quick to label (AND PLACE ON THE DOG'S RECORD)  an excitable and over active dog as animal aggressive when they have no idea whatsoever if the dog is aggressive  to other animals. Then at each visit, they ask in an odd way (half question, half statement) if the dog is dog aggressive and each time, the reply is that the dog never attacked any animal, plays with other animals and only gets very excited. An OK practice but looking for  a practice that likes my dog.  I don't get the feeling that they like the dog and simply tolerate the dog because they are a business.  I do not find some of them as warm as they should be and would not recommend this practice to anyone who has an excitable dog.  So far the care has been fine, but it is hard to think the best care will be given when I get the impression they do not like the dog.  The term animal aggressive can be misinterpreted.  I think it is a label that should not be used indiscriminately and I feel they did so with their own best interest at heart. Read Less

I don't give five stars because the office is usually pretty busy and you do have to wait longer than other vets I've been to... If you can get past that though they are good doctors, good vet techs, and have the most reasonable prices around. And despite the long waits, they have made my dog a priority with no appointment or wait during emergencies and saved me from going to the animal emergency vet. On two separate occasions my German shepherd ate a toxic amount of chocolate and the doctors were great. Dr Markel even called me from home on thanksgiving day to check in on my girl after she was discharged and told me to call her back if needed. She went above and beyond!  The waits are worth the quality of care in the times that count most and they don't push costly services on you at routine visits so I would definitely recommend them. Read Less

i have never been treated so bad by a office manger in my life had a sick dog and she refused to help becuse he was not seen by a vet in two years all i can say is shame on you and shame on your vet business Read Less

Years ago our cat went in with a sudden illness. They did absolutely nothing. Basically they killed her. I was going to sue them but my husband said what's the point. It won't bring her back. I think the vets name was Susan Howard. I was warned about this place too so that made matters that much worse. Read Less

I am sorry to not recommend this office for your animal family member.  I have been bringing my pets(dogs, cats and birds) here for the past 12 years.  Gradually the friendliness and quality of the staff has been decreasing.   As another reviewer posted the wait time for phones and  appointments is unreliable.  Plan to spend at least 2 hours of your day at the office meaning do not schedule any other appointments after because you cannot be assured to be out of the office in time to make them.  I always knew this was a problem but tolerated it because I loved my vet Dr. Balonek. He saved my bird's life and for that I will be forever grateful.  However recently, I had to see another vet in the practice to put my dog Nigel to sleep.  The staff seemed hurried and I felt pressured to say my goodbyes and "get out"  This was one of the most traumatic experiences ever for me.  Nigel was ill and Dr. Balonek and I had worked out a plan for his eventual passing that was not honored by his associate.  I have subsequently found another vet to care for my animal family. Read Less

We've been going to East Ridge with our three dogs for the past four years, but we will be moving on now that Dr. Balonek is retiring.    I do have to say, Dr. Balonek was one of the greatest veterinarians I've ever seen.  He went above and beyond many times while we dealt with the illness and passing of our little old lady chihuahua last year.  His service and compassion deserve 10 stars out of five.  But... the office is pretty poorly run and it always has been.  It is no longer worth the hassle to us.  Here it is: the phone lines are BUSY.  It sometimes took me calling frequently for hours before I got through.  When you are lucky enough to get through on the phone it is likely that you will be on hold for at least five minutes, regardless of why you are calling (appointment or check or anything really).  The longest I was on hold was about 17 minutes (per my cell phone's timer) before I was helped.  My husband has actually resorted to driving there to schedule appointments because they are so close and we couldn't get through over the phone.  Once you arrive at your appointment, it has become more and more likely that you will wait in a long line to check in.  If you arrive within 10 minutes of your appointment you will spend those minutes waiting to tell someone that you have arrived.  That's not a big deal to the office as your appointment time isn't very representative of your actual time with the doctors anyways.  We have never been seen on time at East Ridge, which was fine to us so long as we had Dr. Balonek at the end of our wait.  Wait times range depending on when your appointment is, the shortest we've experienced was 35 minutes (early morning appointment), the longest being two and a half hours (evening appointment).  Yes, you read that right.  Two and a half hours!  The alternate vets are on the whole pretty good, but "pretty good" isn't worth wasting an entire afternoon trying to get routine vaccinations. Read Less

Place was very nice, and everyone was very knowledgeable and friendly.  Only complaint was that even though I showed up on time I did have to wait for about 20-30 minutes.  In there defense, the place was PACKED.Overall, I was very pleased and would recommend. Read Less

If you're looking for the BEST vet to take your cat, dog, reptile, bird - this is it!! Staffed by superior Drs. - headed by Dr. Balonek. You may have to wait but that's only because you'll get undivided attention when it's your turn - no question goes unanswered. I've been using their service for years and will never change. Read Less

Dr. Markel has tended to my pets for several years now and Bushi (my best bud siamese cat) in particular due to an ongoing chronic condition but most importantly in the last days of his 13 years after development of an agressive cancer that took my sweet boy from me. Dr. Markel is the sweetest, most compassionate vet I have ever had for my pets. She loved Bushi as well and was moved at his passing and was there for him and me during the whole ordeal. I miss my Bushi with heartbreak but I cannot thank Dr. Markel enough for her caring during Bushi's short illness. Thank you Dr. Markel and keep doing what you do! You are an inspiration to all vets. Read Less

When I got my pup, he came with a free first check-up at East Ridge Animal Hospital. I lived south of downtown Rochester, so it wasn't the most convenient location for me, but I thought I'd take advantage of the offer regardless. I'm so glad I did. The staff was so friendly and helpful, and the vets are amazing. Even thought it was sometimes a hassle to get to, I brought my cat and dog here for 6 years (only stopping once I left the state of New York). I would see any vet that was available, and all of them were knowledgeable, helpful, and friendly. The nurses were also great. Prices also are reasonable. I can't think of anything negative to say about this place. I seriously have never felt so comfortable entrusting my pets with anyone! Read Less

As far as I know, this is the only area veterinary practice that treats exotics (like iguanas) as a part of their small animal practice.  After arriving in Rochester, I sat down with a hard-copy phone book and the 'net and called what seemed like every veterinary practice in the Rochester area.  I became increasingly worried as vet after vet told me that they didn't treat iguanas.  Would I have to take mine to another city to find care?  Could I even make that work?    It was such a relief when the East Ridge Animal Hospital said they'd see him, but I still wondered how good they'd be.   They impressed me.  They're unflappable, definitely familiar with iguanas, and had an easy and assured way with mine.  As the years passed, my Ig benefited from their routine care and was ably treated for a broken arm (after x-raying the arm, they devised a splint and taught me how to maintain it).  Unfortunately, he didn't remain healthy, and they provided good care and advice through what turned out to be a difficult time.  As it became apparent that he was succumbing to a disease that couldn't be cured,  they put him to sleep at my request.  It was a peaceful death (anesthetic OD), and they invited me to wait in the reception area so I could say a final (and private) good-bye when it was over.  They also provide a cremation service for owners whose pets have died - I was able to pick up his ashes (enclosed in a nice tin) a few weeks later. The facility itself is a pretty happy place, complete with resident tropical fish.   All sorts of pets and their owners are constantly coming and going - a lot of dogs and cats, but a good representation of less-traditional pets like ferrets, birds, and a spectrum of rodents.  The hospital also undertakes animal rescue work, and it's not unusual to see someone bring in an injured wild animal.  The pet owners are a generally friendly bunch, and there's a lot of pleasant banter back and forth.  The examination rooms are clean, comfortable, and private, and the always-in-motion staff is efficient, competent and helpful.The hospital is somewhat hidden away.  Dubelbeiss lane is such a small road that I first mistook it for an alley - spotting it while driving along E. Ridge Road requires some concentration.  Their parking lot is small, a little cramped, and usually packed.  I always found a spot, but it would have been easy to park on Dubelbeiss (approximately no non-vet traffic) if I'd had to. I put a few miles on my car as I drove back and forth, but it was worth it.  East Ridge Animal Hospital treated me and my Ig well - I respect and am grateful to them. Read Less