Had to recently put our dog down. This was devastating to both my wife & I. Even though we arrived early to our appt, the staff took us in right away. Everyone was extremely compassionate and we truly felt taken care of. They were not even our primary vet, but after our visit, we will be. Read Less

I have been taking my kitty here for a year now. I am happy with the whole veterinarian team and staff. Their professional, caring and informative service has made me feel comfortable. And they do have my kitty's health and well being at heart. Read Less

Scary how this place has changed! New vet was a joke talk about being patronized all they care about is getting paid. Will never go back! There’s to many other vet offices that actually care about you and your pets best interest. Read Less

Will never go back to this vets office first of all my dogs primary vet Dr. Sampson left and I was never informed till my visit. The new vet was very rude and the whole time there tried to add things to my visit that totaled over 350 dollars without even asking me. 350 dollars for a check up and blood work!? When I asked about all the extra charges I was told “you could of asked at anytime how much it was going to cost” I refused to pay for the bogus charges and paid for just my dogs blood work and office visit. As others have mentioned I also never received a call about my dogs blood work and received an email stating to call them! I called them and was told the vet would call me back that didn’t happen till 6 days later! At that time I was told by the vet I would not be allowed to return to the office and to find another. I myself wasn’t planing on returning there ever again anyways. But to tell me I have to find another vets office because of there shady business practices is absurd! If your thinking of bringing your pet to this place be ready for the vets to try and push you to spend money on unneeded and unasked for procedures. I expect this when bringing my car to a unknown garage but a vets office should be looking out for you and your pet not trying to milk every last dollar out of you. Read Less

Although we miss Dr. Sampson dearly, the staff and Dr's. at GAH are fantastic. Always call us by name and remember our pups name when we walk through the door. That says a lot about the customer service. The Dr's are super friendly and return phone calls even after hours. Always our number one recommendation in terms of local vets offices. Thansk GAH!! Read Less

I have been to a few vets offices in the Rochester area over the years and have not been to a more friendly and caring one than this one. With a dog that has high anxiety that's very important to me. They are great with him and working his special needs. Everyone is also very knowledgeable and great about answering my many, many questions. Very professional and accommodating. Would highly recommend this office. Read Less

Love ALL the staff @ Greece Animal Hospital(Latta Rd)! EVERYONE was so patient, kind, caring, helpful, courteous & knowledgeable. I brought my cat in, this evening & I am very happy, that they could help him. I don't think it's any more costly, than other vets, in the area, but still, the bill very difficult to pay. They offer plans, if you do not have the cash, on you. Thank goodness! I felt like, every staff member, treated my cat, Gus, as though they were taking care of their OWN pet. It was really a cool feeling. Greece Animal Hospital is a very nice place. If you have to take your pet there; your pet is in very good hands. Read Less

I came to this animal hospital several times worried about my animal and with limited funds. They were very accommodating, understanding and kind. I now drive across town to go to this location because I moved away from Greece. It is clean and there's even free coffee! When I had the unfortunate experience of putting down an animal they were so very kind and even sent out a card weeks later. Read Less

Friendly & caring staff, my dog actually LOVES going to the vet. Also, THEY PRICE MATCH ALL PRODUCTS, so I buy all of my pets' flea/tick/heartworm prevention here, even my pets that don't use GAH because they see a different veterinary office, all I had to do was have copies of their vet records sent over. Read Less

I am pretty sure the girl Deanna who works there, wants to be a murderer? I don't usually write reviews, not sure who will see this? Met her at the store, talked for a few minutes. She called me later and told me she worked at the vet, then offered me some ketamine. Said she has taken some in the past? Maybe someone should check the inventory? I asked what it would do to me, she said "a high enough dosage could kill someone, but could never figure it out"... SKETCHY!!!! Read Less

Let me start by saying that the Greece Animal Hospital is a very nice facility with a large waiting room and clean exam rooms. The staff members are always energetic and polite. That being said, be ready to dish out the cash at this place. And always - ALWAYS - ask for clarification on exactly what procedures are being done to your pet, and who is completing them (i.e. vet or vet tech). I've had a total of 4 or 5 visits here, with both of my dogs. Below are the reasons I will not be coming back to the Greece Animal Hospital: 1) Had an appointment on 2/22/17 where I was charged $277.45 in total (see photos for itemized invoice). During the visit, my great dane Jax had his ears treated for an ongoing infection. A charge of $26.20 was added for "professional treatment" and another charge of $53.00 for the examination (walk in the door fee). I did not agree with both of these charges, as they seem like a money rake for the business, but I did not express my dissatisfaction. I was told to come back 2 weeks later for a follow-up examination... 2) Had an appointment scheduled for 3/8/17, however, a windstorm struck the Greece, NY area and the office was closed down due to power outages. Out of our hands, of course, but then a lapse of time occurred which I believe led to the following.. 3) Today, 3/24/17, was the actual follow-up exam. Jax was now back at square one and had an ear infection again. All of the same charges were given to me, including the $53.00 comprehensive annual examination fee. I called them back after leaving and asked why I was charged this "annual fee" even though I was just in the office a month before. I was told that if the vet is involved in your visit, then you are billed the $53.00. I guess my major confusion here is why was the vet even involved? The exact same circumstances existed as the original visit, and the same treatment was given. In fact, we were not prescribed prednisone on this second visit, only contributing to the fact that I do not believe the vet was needed. 4) Last but not least, Jax was given his yearly Lyme booster 3 months earlier than needed. I assume this does not do harm to my dog, however, it would've been nice to know we could have gone a few more months before getting the booster. Like I originally said, the facility and staff members are very nice, but be cautious of who is administering the medical care to your pet and outline all costs ahead of time. Read Less

I would like to thank Dr. Sampson and the staff at GAH for the care they gave to my cat Totoro. Yesterday we had to have Totoro put to sleep. Dr. Sampson was so kind and compassionate on a really awful day. I really appreciate the excellent care he received. They even gave us a clay paw print from Totoro to remember him by. I will be bringing my other 2 cats to GAH from now on. Thank you! Read Less

All our fur babies go here. They have the best staff ever. Many of our animals have had health issues and GAH have helped save their lives. Summer and Maggie thank you guys and say to keep up the caring work that you do. Love you folks. Read Less

very impressed.  highly recommend to everyone to give this place a shot.  the vets are very knowledgeable and kind.   there are about 3 receptionist and they are  wonderful-  funny and welcoming.   my cat snicker doodle gives them two paws up! Read Less

Hi,I am super picky about vets and moved into the area a few months ago. My dog had a growth on her neck that had been treated by her previous vet. One day it popped--first time I've seen this and they got me in immediately (before even being a patient there).I have Dr. Samson and I am beyond impressed. He will get down on the floor if your dog is nervous. He comes to the pet and doesn't force them on the exam table. Both my dogs hate the exam table. Dr. Samson sits and explains treatment options, gives you pricing without being pushy, and tries conservative methods first. What I appreciate most is he doesn't mind talking during the vet visit and making sure your comfortable with treatment. I've been to other vets before who rush the visits and just push costly procedures.He got my dog through a serious infection and I'm happy so far. The vet office also calls to check up. I even received a call right after surgery. I've never received a call so quickly after a pet's surgery. Usually I have to call them first.The front office staff is super friendly and helpful.I've tried many different vets and I am thankful to find one that I feel truly cares about my pets. Read Less

I had switched animal hospitals from brockport to Greece as we moved here a year and a half ago. This past February my dog was having trouble breathing so I brought her there. They gave her steroids and had missed a huge lump in her throat. She nearly passed away. They had suggested putting her down. I ended up bringing her for a second opinion to the vet in Hilton. They drained the lump and found an infection rather than a tumor as Greece had initially thought. Saved her life. I won't be going back to Greece. Read Less

So thankful for the amazing staff at Greece Animal Hospital. My poor dog had developed an infection that took over her body so fast. I rushed her in, extremely limp and lifeless and they treated her so qucikly and saved her life. I can not thank Dr. Sampson and the technicians enough for the care they gave to Teagan. Thankful also to Dr. Hubbard for helping with follow up questions too! This is the best Animal Hospital around. I wouldn't trust my dog to anyone else! Read Less

Brought my cat here about 3 years ago. We let them know that he may be blind. The doctor threw cotton balls at his face to determine he was for sure blind. We went to caring for cats after that and that doctor was very professional looked into this eyes and was able to say he did not have blood flow to this eyes. I would never bring another pet to this animal hospital and continue to tell others NOT to come here either!! Read Less

Please let your patients know when you are running behind, for it only takes a couple seconds. Let your patients know how much something is before adding it to their bill. Please be mindful that there are dozens of vet offices in Rochester to choose from, and one simple gesture could bring more clients. Read Less

Dr. Susan Hubbard is the BEST Vet!! My German Shepherd Dog had a chronic ear issue for her first 3 yrs of life. Dr. Hubbard was able to do treatments that worked like a miracle and the dog just turned 10 yrs and we haven't had an ear issue since! Same dog had a mega-esophagus diagnosis and Dr. Hubbard was thankfully familiar with this terrible disease. My other German Shepherd was diagnosed with FCE - No xrays needed, Dr. Hubbard is awesome! She was recommended by a friend and I'm not surprised that I run into people I know all the time in the office. All around, Dr. Hubbard is the best Vet ever! I'm sorry I didn't change to her sooner! I have highly recommended Dr. Susan Hubbard and my friends have switched vets! Read Less

I brought in my Pitbull puppy Lola in for her first Vet visit and it was a very fun and comfortable enviroment. Everybody loved her and we felt very welcomed. Will definitely be coming back and bring our other dog Nala in for a visit very soon! Thank you!! Read Less

I did Not like the 1.75 hour wait while the receptionist checked prescription prices at several drug stores and retail clubs! I never asked her to do that. All I wanted to do was get my scripts and check out. I guess my time doesn't mean anything. Read Less

I cannot say enough wonderful things about the new doctor they have there. His name is Dr. Sampson. I have always been happy with the service at this vet, but Dr. Sampson brings a whole new care to the office. He was amazing with my little Ruby. He also introduced himself to our other little dog who came along just for the ride (she will be his patient also-but just not that day). You can tell the minute he walks in the room and the way he talks about your pet that he understands they are family and they are my little babies. Just the way he talks to you and your little ones. I just cant say enough great things about him. I have had one face to face encounter and one on the phone, both not only informational, but also caring. Love love love him. He is one of the best doctor's I've ever had for my doggies!! Read Less

Greece Animal Hospital is the place you want to take your beloved pets for care with compassion. Dr. Sampson and staff were so caring with my cat Dusty. We were so worried when out of the blue he stopped eating and drinking. We feared the worse and while nothing serious was found Dr. Sampson was very professional and attentive to Dusty's needs. Through Dusty's recovery Dr. Sampson phoned me often to find out about his progress and to prescribe the medications to get him well. Dusty is back to his old self and our family couldn't be happier. Thank you for all you do! Read Less

I never thought I'd go to another vet. I was planning on traveling an hour and half to get there but life happens so I researched vets in the area and these reviews don't lie! The entire staff was so pleasant, knowledgeable, patient, compassionate and LOVING! Dr. Sampson was so awesome and thorough.Read Less

Went there for the first time last with with our sick kitty cat. She is getting older and was vomiting and seeming out-of-sorts.The staff fit us in within an hour of my calling. They were responsive and understanding. they explained things very well, and it was nowhere near as expensive as I thought it'd be. They prescribed meds, gave her a shot, and we've been monitoring her. She seems to be doing better already.I was very happy with their service. Read Less

I was very satisfied with the whole experience. I brought in my dog to have some dental work done which ended up being a bit more complicated then anticipated but was very pleased with how things worked out. I would recommend Dr. H and staff to all. Thanks from me and my buddy...Suny!! Read Less