We have been with Irondequoit Animal Hospital for more than 40 years. We began with Dr. Fagan and progressed to Dr. O'Neill when he retired. They both have been so great with our animals, that we will not go anywhere else. The staff is excellent; always friendly and compassionate.. It may be a just a vet visit, to some, but it's also like a family reunion; seeing everyone again. Read Less

Scamper and I are very grateful of the whole team of doctors, techs and staff. Scampers annual visits have been a breeze. Hardly any wait time. Dr. Straka is scamps regular doc and she is so gentle and sweet to him. She found just the right sedative for him as he travels a lot. I had to take him in urgently recently for an ear infection and although I called at closing time the day before, they fit me in the next morning. Dr. Putska took him right away and he is already better the next day. Again no wait! I love this place. Keep up the good work!! Read Less

I have been taking my puppy here for almost a year. The staff is friendly and they let you know every cost upfront. They even key in on the optional stuff so that you can make the best decisions for your pet and your family. The staff goes above and beyond consistently. Recently I had the pleasure of meeting Dr Trent. His 'bedside' demeanor was pleasant and welcoming. I am going to miss Dr Cacia but am very happy the new doctors fit right in with the established culture of the hospital. They even managed to squeeze me in so that I wouldn't have to go to an emergency facility 20-25 minutes away. Highly recommend! Read Less

We have going there for over 25 years with our dogs. Yesterday we went with our 15yr old beagle to have him put to sleep. Everyone there was kind and very sympathetic it was a very good experience if you want to call it that. Our dog was finally at peace. Read Less

We have been bringing our fury children here since they opened in 1973. First my grandparents yellow Lab. Then our first guinea pig who lived many happy years after old doc Fagen removed his tumor. Then a pretty young lady from Texas with the nicest southern drawl named ONeil joined the practice. She has cared for all our animals since. She has been Primary care, dentist , surgeon & more until she eases their way from this life to the next.  Once when interviewing a new PCP for myself  I told her I was trying to find someone who would treat me with the same care Dr. ONeil does my animals. That PCP was a bit shocked but took that to heart & She's still my PCP today. Love these people. Three names to mention Cindy, Colleen, & Jen, who have all been there more than a decade. Read Less

Stay away! When my cat started throwing up and showing signs of her late stage liver disease these vets dropped the ball. Instead of a cheap quick X-ray for $130 of her stomach I paid for prescriptions and hundreds in blood work that revealed nothing. When I went back in because my cats health continued declining I told the vet I think there's something in her stomach which prompted the X-ray and discovery of the cats large liver tumor. Then to make matters worse I took my cat to a radiologist for a sonogram of her stomach to see if the tumor could be removed and they found fluid in her lungs.The next day, in the coldest tone ever, their vet Dr. Stark tells me "it's time." And I go time for what? She replies to put her to sleep. Keep in mind she isn't my cats primary vet and has never even examined her and is telling me to euthanize her based on paperwork even after I told her my cat is still eating, drinking and enjoying back scratches. Definitely unprofessional and unethical. How could you be so heartless? My cat is family not just an animal. As an animal lover who once dreamed of being a vet, can't allow my pets to be patients at a practice jumping the gun for euthanasia. Not taking this doctors advice and never going back! Read Less

They know animals but need to work on their people skills. Linda the nurse was very kind and knowledgeable, the doctor was knowledgeable but turned sour when I questioned the necessity of a $25 steroidal eye drop for my dog. Instead of remaining calm, she grew aggravated and left the room while I was on the phone consulting my partner. I was taken aback by the judgmental and incorrect plan upon release (misheard I was going to point ointment in his eye and drilled on that). The front-end staff grew cold and irritable, the whole vibe of the place was negative and uncomfortable. I gave my dog OTC eye drops and he was fine within 3 days. They recommended a check-up, which I will do for the sake of my dog, but certainly not through them. Read Less

I have 7 pets and after many years my vet retired. I've been going here now for over a year and am thrilled with the professionalism and courtesy provided by all of the staff. For the first time in many years I feel certain that my pets are getting the best care possible. I lost one cat since going there. She had cancer that had gone undetected by previous vet service. They were so kind during this time and helped us keep her comfortable up until the time that we had to say goodbye. They really made that experience the best it could be as well. Read Less

I have always taken my pets to Irondequoit Animal Hospital. They have excellent doctors, techs, and staff. Most recently my dog woke up one morning and couldn't walk. I took her to a local emergency vet and spent 6 hours there (and a ton of money) to be told that had no answers for me. I went home and called my vet, IAH in tears. Dr. O'Neill called me at 9 at night, after having a very long day, she still took the time to call me. When I told her my dogs symptoms she told me to come in first thing the next morning. Within 3 minutes she had my dog diagnosed. She came up with a game plan to help my dog, helped calm my fears, and gave me hope. She was very thorough and informative. Colleen who works there walked me out of the office and hugged me and also helped to ease my mind. They answered all my silly questions when I called a million times and never once made me feel like I was being a pest. Not only are the people at Irondequoit Animal Hospital compassionate and caring towards the pets that come in, they are also that way with the people that come in. I will never go anywhere else. Read Less

My little man Tiger was unfortunately bit by a friends dog leaving a dime sized puncture wound in his neck. When i called, the staff was helpful to fit him into their busy schedule to aid him with his wound. Starting from the phone call to set an appt, everyone was so helpful. I give the highest regard to the office staff, Kathryn DVM and especially Jen for informing me on the steps that were needed to be taken for Tigers speedy recovery. I truly appreciate every step needed for the care of my best bud and am happy that having a caring staff located so close to home. I HIGHLY recommend Irondequoit Animal Hospital to anyone looking for a caring place to take their pet. Thank you staff for everything you did to assist with Tiger Read Less

Yesterday I called first thing in the morning to have my cat seen because he was very sick. I was told he couldn't be seen that day. The receptionist wasn't even apologetic, and I was never asked about my cat's symptoms. She didn't seem to care. I ended up calling Greece animal hospital. The receptionist there was very kind and concerned over the phone and able to see him right away. My cat was so sick that I ended up having to have him put to sleep last night after we got his blood work back that he had severe chronic kidney disease. But, Greece animal hospital gave us excellent care and were so nice. I am very disappointed at the lack of concern from Irondequoit animal hospital. I had taken my other cats there in the past but will never go back there after this. Until now I have never experienced a vet office refusing to see a sick and suffering animal.Read Less

They are awesome here. They do not try to guilt you into services you can not afford, they understand if you have things done over time. They explain what services cost and whether or not it is something that can wait. Read Less

I love them my dog loves them they care a bout my dog when I call they answer my question one time I think I called 5 times because I thought my dog had gotten in to month balls my neighbors son threw all over the yard . I can't say enough about bout the vets their the tech are really good they love my dog too they also saved my roomate said dog who had E-coli they have gotten us through a lot Read Less

I would strongly caution all people of color and Hispanics to find another vet either in the city or one that is diverse in both staff and class. I and my wife both live in irondequoit and have experienced on several occasions a complete lack of respect, racism and utter disregard for people of color and Hispanics alike when servicing both us and our pets. I'VE seen on several occasions the staff smile genuinely when servicing caucasians then frown, deliberately take their time even smurk when servicing us. The outright arrogance they display when thumbing their noses at us after pocketing so much of our hard earned money in their deep pockets is outright disrespectful. Take note that they aren't the only business in irondequoit that discriminates nor will they be the last but I believe we as a people have an responsibility to our people to choose where and with whom we collectively spend our dollars. In short stop spending with those that don€t want anything to do with u or your people !€ Read Less

My boy Geist was very ill vomiting , he couldn't even keep down water . Brought him in and the great staff and doctors sprung to action!!! Geist was there through out 2 days for round the clock treatment and observation and through their efforts care a positive outlook my buddy pulled through without surgery and is almost back to his old goofy self!! What made this experience even better was the care they gave my family and I, every time we came in they were warm and reassuring and they loved my pup!! I firmly believe that if you are looking to be treated with care respect and attention then you should make the Irondeqouit animal hospital part of your family .. because that is the level of care they give ! Read Less

I have always had a positive experience at Irondequoit Animal Hosp. The doctors and staff are very compassionate and caring. My dogs and cats always get the very best of care. I would recommend this facility to any and all pet owners that want top rated care for their four legged family members. Read Less

We just returned from vacationing in Spain. While there Dr Cacia contacted me saying our dog Annie, who we boarded there, was not doing well. Annie was 14 years old and we all sadly agreed that putting Annie down was best for her. While it was heartbreaking having to make that decision, it was amplified by the fact we were so far away. We took comfort that Annie as in such loving and caring hands. Thank you to the beautiful folks who cared for our Annie at Irondequoit Animal Hospital. Read Less

We have brought our dogs here for as long as I can remember and always had a great experience. The staff here are very accommodating and genuinely care. My dog has a lot of GI problems and whenever he gets sick they can see him right away. I'm in Utica for school and they're great about working around my schedule if I have to get home for him to be seen. A few months ago he ate a loaf of raw pizza dough I had been thawing. There wasn't one emergency vet in Utica that would see him since he wasn't a patient there. IAH was a life saver and spent a significant amount of time time on the phone with me to work through his symptoms and provide recommendations. Read Less

We noticed a lump on the hind leg of our boxer (Julius) and brought him to see Dr. Cacia and have it looked it. He drew samples and concluded it was a mass cell tumor. He said that they could operate, but with the location we recommended us having it looked at by a specialist. We took Julius to get 2 more opinions and promptly returned back to Dr. Cacia to have him perform the surgery. He was by far the most helpful doctor we spoke with, the others weren't as personable. The surgery was completed without incident and we came back weekly as instructed by Dr. Cacia. Great great great guy and a true animal lover!! We have since been back for a routine check up and was seen by Dr. O'Neil. She too was very personable, and was very happy to see Julius. She even mentioned that she heard about his surgery from Dr. Cacia and proceeded to check out her fellow doctors work. Julius is always happy to go see his friends at the Irondequoit Animal Hospital!! Would recommend Dr. Cacia and Dr. O'Neil to anyone looking for a great veterinary hospital. Read Less

The people here do not show compassion for animals , my dog went there with blood all over his back n they couldnt c him because he was late , thats w.e but to ask one of the women for a cottonball or anything to clean it up n she says well we dont sell those !? Are u serious well just so u know i took him to east ridge they welcomed him immediately because of his situation they did everything went above n beyond for him, they did more for him then just lookin n throwing a 1000 bill to continue , n on top of that his bill didnt even come close to what you guys wanted to charge, so im wondering are u in it for the money or the saftey of the animals?? Read Less

With every pet I have had, I have never considered going anywhere else. Sassy, my bird, Shelby moo moo and now Mindy moo moo have always received the utmost best of care, and trust me..if not I would say so. Love me some Dr. STRAKA!Read Less

This review comes about 5 years late but better late than never. At the time I had an amazing cat named Ganon who developed vestibular syndrome. (A condition I was told, and have read, should not be fatal.) At the time that he developed this his regular vet was on vacation(Grzankowski I believe who was always wonderful.) We were set up with Dr. O'Neill who seemed really confused and unsure about what to do the entire time. She decided to administer a shot into his spine stating that in a few days things should clear up and he would be fine. On the car ride home he urinated all over himself - which he had NEVER done before. The following days he became rapidly worse and was totally paralyzed from the waist down, dragging his legs everywhere behind him and going to the bathroom literally everywhere because he could no longer feel the lower half of his body. When we returned to Dr. O'Neill she was dumbfounded. Repeatedly stating that she had never seen this before and wasn't sure why it had happened. I ended up having to put him to sleep. I think there was alot of misaction in the case of Dr. O'Neill which resulted in my cat becoming paralyzed and ultimately dying. Now that I have another cat when I think about taking him to the vet, it's a cold day in hell that I'd ever take him here or ever suggest that anyone else does either. When it came down to it- she acted unknowledgeable throughout the duration of his decline and just didn't exude the confidence I seek in a veterinarian.Read Less

The IAH has taken great care of my lab Sherman. Dr. Straka is so knowledgeable and compassionate with him that he loves coming in. You get the sense that the staff at Irondequoit Animal Hospital cares about your pet as much as you do. I really appreciate them! Read Less

failed to advise a friend on the potential effect of a specific med on their pet; shut their pet's kidneys and liver down. Stuff happens, I get it, but still - need to be thorough. Friend and family are devastated with their loss. Two lessons here - find a reputable vet, and ask questions. Read Less

Dr Erica Grzankowski has been our family vet since we rescued our Basset hound/ Pointer almost 8 years ago. She is one of the most passionate, caring individuals I have met. Her knowledge and ability to communicate that knowledge makes her a leader in the Vet. community. My dog knew her by name and when I said " come on Fred.. let's go visit Dr G." he knew exactly what that meant and would head to the car... she is a loving person and that is what we all need in the long run.I can't say enough about her and this whole office.. I am eternally grateful! Fred passed away....but his years were filled with love.. Thank you .. David Attardi DMD Read Less

my buddy maverick has cancer , well it's been six months and he's doing great thanks to the care of the vets at irondequiot animal hospital and dr oneil . all i want for xmas is for him to make it to his 11th birthday in may. God i love this dog wish him luck Read Less

Dr. Cacia fixed our dog's ACL issue 3 or more years ago. Cocoa is enjoying full use of his leg and running like nothing ever happened. malteze/shitzu mix. Dr. Cacia is very compassionate and takes plenty of time to explain the details of issues/procedures. We are extremely happy with the care he provides for our dog. Read Less