Ridgemont Animal Hospital
Rochester, New York
Reviews
P S.
19 Oct 2018
REPORT
The Doctors at Ridgemont Animal Hospital do not genuinely care about your pets. They do not use his veterinary degrees to diagnose and treat your pets. They only care about money and push unnecessary...
The Doctors at Ridgemont Animal Hospital do not genuinely care about your pets. They do not use his veterinary degrees to diagnose and treat your pets. They only care about money and push unnecessary treatments to increase your bill. I know this review is long but please read and really think twice before you trust what these doctors are doing here.On September 20th I brought our 5 year old golden retriever in because he was throwing up and not eating. I had just given both my dogs a new bone and my older dog was completely fine. I figured the bone was making him sick because of the timing that I gave him a new bone and him throwing up. When I met with Dr. Houska we talked about the bone and briefly talked about how he doesn't have a habit of going through the garbage but he has had a few instances. Doctor Houska pushed that aside and went with my assumption that it was the bone bothering his stomach when in reality it was telling us he couldn't digest food because of something else he ate. Doctor Houska also wanted to do blood work to rule out diseases but not once an X-ray. He stated and I quote "i wish he could tell us what's going on". I would like to remind everyone that Doctor Houska has a veterinarian degree and shouldn't be relying on a dog to tell him anything. I wish in that moment I realized what a big red flag that comment was and I should have not settled for prescription dog food and medicine, I should have fought for an X-ray. I paid $350 and went home with the medicine and the prescription canned dog food. Our dog still wasn't eating and he was throwing up still so we took him to another vet a couple days later and had Ridgemont send over his chart. The new vet did an X-ray right away and rushed him into emergency surgery because he did have stuff in his intestines that wasn't the bone. By the time they got it out his intestines were all ripped up and he had a 50/50 chance surviving. He stayed in a hospital for 2 weeks, he had to have another surgery and we fought for him until the very end. He couldn't keep fluids in or eat and he took a turn for the worst and we had to put him to sleep so he wouldn't keep suffering.Side note: when we asked that our dogs chart to be sent over, the receptionist asked us to let them know if he wasn't coming back. After the first surgery I let Ridgemont know that he wasn't coming back there and what situation we were in. The doctor called the next day apologizing and literally said "he didn't have a history of eating things so that's why we didn't do an X-ray"......Is this really a Doctor you trust to have your pets best interest at heart? We will regret it forever.
Benjamin Lucko
30 May 2018
REPORT
Get vet, great vet techs. We had to board our boys for 4 nights during our wedding, they showed us the runs and the cost was really low
Kim W.
23 May 2018
REPORT
I have been going to Ridgemont Animal Hospital since I can remember. I've seen comments about the vet not being "personable or friendly". Dr Houska has never been anything but nice and straight forwar...
I have been going to Ridgemont Animal Hospital since I can remember. I've seen comments about the vet not being "personable or friendly". Dr Houska has never been anything but nice and straight forward. I'm not paying them to have bedside manor I'm paying them to give me good advice. Just like any other vet office, they offer products, but I never feel pressured to buy everything they've OFFERED (no one holds a gun to your head and forces you to get extra products). They follow up with in a few days to check on my pup and have never pressured me to come back, if I don't feel she needs the extra visit. I liked them so much I even adopted stray cats from them when someone abandoned them. Ridgemont has been open for a long time, and there is a reason why.
Gina Teresi
5 May 2018
REPORT
Wonderful! Caring staff. So refreshing not to feel like I’m a number!
M. E. Willia
12 Feb 2018
REPORT
The doc was great. The vet tech needs a bit more practice using the dog scale.
Nicole Graff
9 Feb 2018
REPORT
We unfortunately were very turned off by the treatment of our dog during our last few visits here. She is very nervous about going to the vet and it was quite clear that Dr. Houska is not a fan of pit...
We unfortunately were very turned off by the treatment of our dog during our last few visits here. She is very nervous about going to the vet and it was quite clear that Dr. Houska is not a fan of pitbull-mix dogs, as ours is. He was very standoffish with her which created a tense environment for everyone, and resulted in a visit costing over $200, but during which not much was achieved. I also felt that they pushed a lot of unnecessary products & treatments on us, increasing cost. The tech staff, however, were always wonderful and extremely sweet with our dog, which we appreciated immensely. We have since found a new office.
Darlene Pappert
17 Dec 2017
REPORT
This vet practice is top notch. We have been taking our critters here for over 3 years. Both of our rabbits have been spayed here. Most recently our puppy was spayed here. They care so much for ou...
This vet practice is top notch. We have been taking our critters here for over 3 years. Both of our rabbits have been spayed here. Most recently our puppy was spayed here. They care so much for our pets, like they were their very own! We are so thankful to the office staff, to the vet technicians and to the veterinarians. We are always greeted warmly and with a smile. They always followup by phone just to make sure our pet is doing well. We have had our pets seen by both veterinarians and they are both so knowledgeable and have been fantastic to our “critters”. Thank you so much for your amazing care of our critters! We really appreciate you all!
Vicki R
19 Nov 2017
REPORT
My cat had a urinary blockage which is life threatening. My own 2 vets (one for dog and one for cat) were booked and both said take him to emergency in Henrietta. We all know they are double the pri...
My cat had a urinary blockage which is life threatening. My own 2 vets (one for dog and one for cat) were booked and both said take him to emergency in Henrietta. We all know they are double the price. I called around to several places and no one would see him. One place even had a rude receptionist. Ridgemont was the only vet that would see him and they were closing in 1/2 hour. The doctor was very nice, gave me my treatment options and helped me try to make him comfortable. My cat did live thankfully and I appreciate Ridgemont for seeing my cat short notice even though I wasn't a client. Good customer service.
Aarika K.
13 Jul 2017
REPORT
Today we visited this animal hospital when our 16 week old puppy was growing increasingly sick. We were seen by Dr. Houska who was not personable or professional. Not only did he not help solve the s...
Today we visited this animal hospital when our 16 week old puppy was growing increasingly sick. We were seen by Dr. Houska who was not personable or professional. Not only did he not help solve the sickness, he didn't provide any recommendations for our struggling pup. He kept referring to our male puppy as "she" and was looking to us to come up with a care plan.
Chris Boivin
23 May 2017
REPORT
Dr. Grewal and Dr. Houska are always fabulous!! I am a business owner and have been bringing all of my puppies to them for the last year and a half. They are very accommodating, understanding, knowl...
Dr. Grewal and Dr. Houska are always fabulous!! I am a business owner and have been bringing all of my puppies to them for the last year and a half. They are very accommodating, understanding, knowledgeable and affordable. I recommend them to all of my customers and I back them 100% with the level of care they provide to each and every individual pup I bring them. The staff is very friendly and informative, and will always lend a hand to help. I'm so very thankful they're all a part of my team in helping to provide excellent, reliable and consistent care!!
Les E.
19 May 2017
REPORT
I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst ...
I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst place ever I would take an animal. A doctor (never caught the name but was an older male with a slight stutter (no disrespect) informed me the there was probable eye damage and it would have to be remove. He said he charges from $1200-$1500 to remove the eye. I stated she's not my dog I can't make that decision and stated I can authorize pain & swelling decisions. That doctor said he can give her pain meds. I proceeded to call my friend and repeated what was said. She said she'd gone to Brockport Animal Hospital before take her there....I told them I was taking the dog there. I wanted pain meds until I got there, that "doctor" said there would be a fee but he would do it. I didn't give a rats behind what the fee was, just give it to her. 3-4 mins later no one was at the desk, I started to yell out that I was leaving and then someone appeared and told me the pain meds were a control substance and the needed more information. I said I'm leaving and drove to BROCKPORT ANIMAL HOSPITAL. When I got there they took the dog immediately. Shortly there after I was brought in and was informed that the Doctor did not see any permanent damage to the eye, the retina was still attached and believed the swelling of inner eye lid (after being properly placed back in & sewn shut for 5 days) will help heel the eye. So from a 5 min console totally $1500. This ended up being a 10 min console that ended up costing $360. YOU BE THE JUDGE. ALL ANIMALS, WHEN IT COMES TO PERTAINING TO COST TO HEAl, GET A SECOND OPINION.And just to clarify, the cost wasn't the issue, it was my gut feeling. I called my friend back and told her to never to go there, I wouldn't trust this doctor to trim my dogs nails.-Since I've written this review I have since learned that that doctor at Ridgemont doesn't accept payment plans, so if you can't afford to pay he will euthanize your animal.UPDATE: This dog has completely recovered, no scars and has no vision issues....she can see out of the eye just like she could before.
Sam Dhally
14 May 2017
REPORT
Both of my dogs go there and both doctors are extremely helpful and nice. I would highly recommend them if you have a new puppy, beyond helpful in aspects other than vet stuff. They want the best for ...
Both of my dogs go there and both doctors are extremely helpful and nice. I would highly recommend them if you have a new puppy, beyond helpful in aspects other than vet stuff. They want the best for your pet and treat them as your own.
Mary Mateo
29 Apr 2017
REPORT
I am very happy with the services€ of ridgemont animal hospital. I took my cat there. He was very sick and could not pee. He was on a death bed. The doctor's and the staff took very good care of him a...
I am very happy with the services€ of ridgemont animal hospital. I took my cat there. He was very sick and could not pee. He was on a death bed. The doctor's and the staff took very good care of him and made him happy and healthy again. I will highly recommend them to my friends and family because the service was excellent and very affordable Care.
Robert Reyes Jr
29 Apr 2017
REPORT
I recently became the owner of a rescued pit bull named Carter. By the looks of the poor dog he looked beaten, abused, and very sick. Ridgemont animal hospital was recommended to us by friends and Bus...
I recently became the owner of a rescued pit bull named Carter. By the looks of the poor dog he looked beaten, abused, and very sick. Ridgemont animal hospital was recommended to us by friends and Business associates. When we took our pet there the employees were very kind and knowledgeable. They examined our dog thoroughly and gently, then prescribed the appropriate medications and vitamins. Today Carter is a heathy and handsome dog who is learning everyday.
I can't thank the team at Ridgemont enough for the service care and consideration they offered at an incredibly affordable price
Ajay Singh
29 Apr 2017
REPORT
Excellent Service. Friendly Staff. My great Dane "Jimmy" was in terrible pain due to his arthritis and other problems with is eyes and legs. I went to my regular doctor and he gave me some medication ...
Excellent Service. Friendly Staff. My great Dane "Jimmy" was in terrible pain due to his arthritis and other problems with is eyes and legs. I went to my regular doctor and he gave me some medication but that did not solve the problem. Then my friend recommended Ridgemont Animal Hospital. My dog is better than ever before and my daughter loves to be out and play with Jimmy. He no longer has any pain, no longer walks with a limp and the wound on his legs is completely healed. Would highly recommend this to all my friend's and family.
A N.
13 Mar 2017
REPORT
Would actually be able to find hardworking, reliable kennel help if the vets weren't prejudice. The only diversity is an Indian, that thinks he's white.
Chris C.
24 Feb 2017
REPORT
DO NOT USE THIS VET!!! Unfortunately, we found out the hard way. This place will literally up-sell and Nickel and Dime you as much as they possibly can. You will go in for a simple visit and walk out ...
DO NOT USE THIS VET!!! Unfortunately, we found out the hard way. This place will literally up-sell and Nickel and Dime you as much as they possibly can. You will go in for a simple visit and walk out wondering how you ended up paying hundreds of dollars for unnecessary procedures, meds, etc. They also have the nerve to try to convince you to keep coming back for follow ups to keep those charges racking up. Dry, emotionless Vets who are only after the contents of your wallet. Yelp lacks reviews so please feel free to Google reviews on this place. You will see many customers have shared the same experience. This place is a racket!
Kayla Fazi
23 Jan 2017
REPORT
Always great with my pets. Gets them in to be seen quick when they're not well. Calls to follow up to see if they're doing better. Hours of operation are helpful to those who work. Prices are fair.
Dave (PITTBULL) Gillette
30 Mar 2016
REPORT
I took my Dog/ son, to him after the Henrietta emergency center recommended surgery for a torn tendon in the left knee. I was told by both DR's it couldn't wait. Before I continue, they both lied ! Ha...
I took my Dog/ son, to him after the Henrietta emergency center recommended surgery for a torn tendon in the left knee. I was told by both DR's it couldn't wait. Before I continue, they both lied ! Haus was my Dogs name and he was in perfect health otherwise! I dropped him off 02/022016 and was told to come and pick him up 02/042016@ 10. I arrived to see haus unresponsive what so ever. I only knew he knew I was there because he perked his ears up when he heard my voice. Long story short he passed at 10:10 and I received no explanation of how other than I don't know! . I found an article later that night advising to wait before having a knee surgery that it was a cash cow for vets and to beware of the one's pressuring you into it. As soon as he was pronounced dead the doctor immediately offered to flip for cremation cost. I asked for ALL records to be sent to my vet . they received a fax that read haus was a patient there and had died. This guy is a butcher and anti Christian I have suffered ever since! My Dog like me had a bad knee didn't need the surgery which cost me 3148.00 and was in excellent shape otherwise!
Denise Vorbach
19 Mar 2016
REPORT
I have been coming here for years and years for my cat, my Pomeranian and now my Maltipoo. I would highly recommend them. They are very caring and knowledgeable.
Perfection Auto Detail
10 Nov 2015
REPORT
Always fits us in, makes us feel like family. Would recommend them to anyone. Dr.Grewal is so personable and loving to our dogs and family. He is extremely good at what he does, one visit and you will...
Always fits us in, makes us feel like family. Would recommend them to anyone. Dr.Grewal is so personable and loving to our dogs and family. He is extremely good at what he does, one visit and you will understand. As far as nickel and diming like others suggested, that is false. He lays out what everything costs, right down to the bandages. This is so you know what you are paying for, and so you don't feel overcharged. I think the other reviewers are so used to getting a number at the end without and outline that they feel they are getting ripped off. Just because there are more items listed that you are paying for doesn't mean they are charging more. ( definitely super fair and reasonable) we have had 4 surgeries there and not once did I feel taken advantage of. And all 4 were very successful surgeries all explained afterward in post op.
Suzan Tessier
28 May 2014
REPORT
I saw Dr. Grewal for the first time about 6 years ago when my pug was having issues with anal glands. I had been to 3 other vets who could not solve the problem. One visit with Dr. G and the problem w...
I saw Dr. Grewal for the first time about 6 years ago when my pug was having issues with anal glands. I had been to 3 other vets who could not solve the problem. One visit with Dr. G and the problem was cured. I have brought my pugs to him since and have always gotten the best care and have never felt nickel or dimed. Dr. G is compassionate and caring. I trust him fully with my precious babies!
JimT1927
15 Apr 2012
REPORT
The Only Vet I'll Use. I've been taking my little pup Seamus to Dr. Grewal and Dr. Houska for the last year and a half. They were the first, and only, clinic I brought him to. I wouldn't trust anyone ...
The Only Vet I'll Use. I've been taking my little pup Seamus to Dr. Grewal and Dr. Houska for the last year and a half. They were the first, and only, clinic I brought him to. I wouldn't trust anyone else with my little man. The doctors and staff are always so nice and good with him; they are very knowledgable and professional. He loves to see them when he's there. Like many dogs, he gets scared, but they always comfort him and make him feel safe. I boarded him at the clinic for a week, last minute, and they took great care of him. The staff always tells him how handsome he is when he comes in. He loves it. When my dog had an allergic reaction to a shot, Dr. Grewal met me at the clinic after hours and saved his life. I wouldn't take him anywhere else.\n
JennyBarnes99
24 Nov 2011
REPORT
I think this was the best experience I have ever had with a vet in all my years of owning dogs. Dr. Grewal takes the time to actually talk with you about how your animal is doing. You don't feel like ...
I think this was the best experience I have ever had with a vet in all my years of owning dogs. Dr. Grewal takes the time to actually talk with you about how your animal is doing. You don't feel like you're being rushed out the door. I love that they give recommendations and explain everything without pressuring you. The techs are wonderful and you can tell they love their jobs and the animals. 39.00 is for the office visit which is cheaper than most places. Any additional cost was based on what my dogs -needed- and the prices were quite reasonable and always explained to me. I would recommend this animal hospital to anyone who loves their dogs as much as I do.
amy865
22 Mar 2011
REPORT
This is the worst animal hospital that I have ever been to, was quoted $39.00 for a pre-op visit, upon listening to the vet ramble on and on for an hour about dog food and other non-related issues to ...
This is the worst animal hospital that I have ever been to, was quoted $39.00 for a pre-op visit, upon listening to the vet ramble on and on for an hour about dog food and other non-related issues to being there, the nurse comes back and tells us it will be $256.00 for todays visit plus additional fees for spading the following week, thankfully we asked for a quote before allowing them to do anything to our dog. Wasted $39.00 for nothing, worst experience I have ever had at a vet's and I own six animals!!!!
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Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-17:30PM
Saturday
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08:30AM-12:00PM
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Ridgemont Animal Hospital
Rochester, New York
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-17:30PM
Saturday
08:30AM-12:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Reviews
P S.
19 Oct 2018
The Doctors at Ridgemont Animal Hospital do not genuinely care about your pets. They do not use his veterinary degrees to diagnose and treat your pets. They only care about money and push unnecessary...
The Doctors at Ridgemont Animal Hospital do not genuinely care about your pets. They do not use his veterinary degrees to diagnose and treat your pets. They only care about money and push unnecessary treatments to increase your bill. I know this review is long but please read and really think twice before you trust what these doctors are doing here.On September 20th I brought our 5 year old golden retriever in because he was throwing up and not eating. I had just given both my dogs a new bone and my older dog was completely fine. I figured the bone was making him sick because of the timing that I gave him a new bone and him throwing up. When I met with Dr. Houska we talked about the bone and briefly talked about how he doesn't have a habit of going through the garbage but he has had a few instances. Doctor Houska pushed that aside and went with my assumption that it was the bone bothering his stomach when in reality it was telling us he couldn't digest food because of something else he ate. Doctor Houska also wanted to do blood work to rule out diseases but not once an X-ray. He stated and I quote "i wish he could tell us what's going on". I would like to remind everyone that Doctor Houska has a veterinarian degree and shouldn't be relying on a dog to tell him anything. I wish in that moment I realized what a big red flag that comment was and I should have not settled for prescription dog food and medicine, I should have fought for an X-ray. I paid $350 and went home with the medicine and the prescription canned dog food. Our dog still wasn't eating and he was throwing up still so we took him to another vet a couple days later and had Ridgemont send over his chart. The new vet did an X-ray right away and rushed him into emergency surgery because he did have stuff in his intestines that wasn't the bone. By the time they got it out his intestines were all ripped up and he had a 50/50 chance surviving. He stayed in a hospital for 2 weeks, he had to have another surgery and we fought for him until the very end. He couldn't keep fluids in or eat and he took a turn for the worst and we had to put him to sleep so he wouldn't keep suffering.Side note: when we asked that our dogs chart to be sent over, the receptionist asked us to let them know if he wasn't coming back. After the first surgery I let Ridgemont know that he wasn't coming back there and what situation we were in. The doctor called the next day apologizing and literally said "he didn't have a history of eating things so that's why we didn't do an X-ray"......Is this really a Doctor you trust to have your pets best interest at heart? We will regret it forever.
Benjamin Lucko
30 May 2018
Get vet, great vet techs. We had to board our boys for 4 nights during our wedding, they showed us the runs and the cost was really low
Kim W.
23 May 2018
I have been going to Ridgemont Animal Hospital since I can remember. I've seen comments about the vet not being "personable or friendly". Dr Houska has never been anything but nice and straight forwar...
I have been going to Ridgemont Animal Hospital since I can remember. I've seen comments about the vet not being "personable or friendly". Dr Houska has never been anything but nice and straight forward. I'm not paying them to have bedside manor I'm paying them to give me good advice. Just like any other vet office, they offer products, but I never feel pressured to buy everything they've OFFERED (no one holds a gun to your head and forces you to get extra products). They follow up with in a few days to check on my pup and have never pressured me to come back, if I don't feel she needs the extra visit. I liked them so much I even adopted stray cats from them when someone abandoned them. Ridgemont has been open for a long time, and there is a reason why.
Gina Teresi
5 May 2018
Wonderful! Caring staff. So refreshing not to feel like I’m a number!
M. E. Willia
12 Feb 2018
The doc was great. The vet tech needs a bit more practice using the dog scale.
Nicole Graff
9 Feb 2018
We unfortunately were very turned off by the treatment of our dog during our last few visits here. She is very nervous about going to the vet and it was quite clear that Dr. Houska is not a fan of pit...
We unfortunately were very turned off by the treatment of our dog during our last few visits here. She is very nervous about going to the vet and it was quite clear that Dr. Houska is not a fan of pitbull-mix dogs, as ours is. He was very standoffish with her which created a tense environment for everyone, and resulted in a visit costing over $200, but during which not much was achieved. I also felt that they pushed a lot of unnecessary products & treatments on us, increasing cost. The tech staff, however, were always wonderful and extremely sweet with our dog, which we appreciated immensely. We have since found a new office.
Darlene Pappert
17 Dec 2017
This vet practice is top notch. We have been taking our critters here for over 3 years. Both of our rabbits have been spayed here. Most recently our puppy was spayed here. They care so much for ou...
This vet practice is top notch. We have been taking our critters here for over 3 years. Both of our rabbits have been spayed here. Most recently our puppy was spayed here. They care so much for our pets, like they were their very own! We are so thankful to the office staff, to the vet technicians and to the veterinarians. We are always greeted warmly and with a smile. They always followup by phone just to make sure our pet is doing well. We have had our pets seen by both veterinarians and they are both so knowledgeable and have been fantastic to our “critters”. Thank you so much for your amazing care of our critters! We really appreciate you all!
Vicki R
19 Nov 2017
My cat had a urinary blockage which is life threatening. My own 2 vets (one for dog and one for cat) were booked and both said take him to emergency in Henrietta. We all know they are double the pri...
My cat had a urinary blockage which is life threatening. My own 2 vets (one for dog and one for cat) were booked and both said take him to emergency in Henrietta. We all know they are double the price. I called around to several places and no one would see him. One place even had a rude receptionist. Ridgemont was the only vet that would see him and they were closing in 1/2 hour. The doctor was very nice, gave me my treatment options and helped me try to make him comfortable. My cat did live thankfully and I appreciate Ridgemont for seeing my cat short notice even though I wasn't a client. Good customer service.
Aarika K.
13 Jul 2017
Today we visited this animal hospital when our 16 week old puppy was growing increasingly sick. We were seen by Dr. Houska who was not personable or professional. Not only did he not help solve the s...
Today we visited this animal hospital when our 16 week old puppy was growing increasingly sick. We were seen by Dr. Houska who was not personable or professional. Not only did he not help solve the sickness, he didn't provide any recommendations for our struggling pup. He kept referring to our male puppy as "she" and was looking to us to come up with a care plan.
Chris Boivin
23 May 2017
Dr. Grewal and Dr. Houska are always fabulous!! I am a business owner and have been bringing all of my puppies to them for the last year and a half. They are very accommodating, understanding, knowl...
Dr. Grewal and Dr. Houska are always fabulous!! I am a business owner and have been bringing all of my puppies to them for the last year and a half. They are very accommodating, understanding, knowledgeable and affordable. I recommend them to all of my customers and I back them 100% with the level of care they provide to each and every individual pup I bring them. The staff is very friendly and informative, and will always lend a hand to help. I'm so very thankful they're all a part of my team in helping to provide excellent, reliable and consistent care!!
Les E.
19 May 2017
I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst ...
I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst place ever I would take an animal. A doctor (never caught the name but was an older male with a slight stutter (no disrespect) informed me the there was probable eye damage and it would have to be remove. He said he charges from $1200-$1500 to remove the eye. I stated she's not my dog I can't make that decision and stated I can authorize pain & swelling decisions. That doctor said he can give her pain meds. I proceeded to call my friend and repeated what was said. She said she'd gone to Brockport Animal Hospital before take her there....I told them I was taking the dog there. I wanted pain meds until I got there, that "doctor" said there would be a fee but he would do it. I didn't give a rats behind what the fee was, just give it to her. 3-4 mins later no one was at the desk, I started to yell out that I was leaving and then someone appeared and told me the pain meds were a control substance and the needed more information. I said I'm leaving and drove to BROCKPORT ANIMAL HOSPITAL. When I got there they took the dog immediately. Shortly there after I was brought in and was informed that the Doctor did not see any permanent damage to the eye, the retina was still attached and believed the swelling of inner eye lid (after being properly placed back in & sewn shut for 5 days) will help heel the eye. So from a 5 min console totally $1500. This ended up being a 10 min console that ended up costing $360. YOU BE THE JUDGE. ALL ANIMALS, WHEN IT COMES TO PERTAINING TO COST TO HEAl, GET A SECOND OPINION.And just to clarify, the cost wasn't the issue, it was my gut feeling. I called my friend back and told her to never to go there, I wouldn't trust this doctor to trim my dogs nails.-Since I've written this review I have since learned that that doctor at Ridgemont doesn't accept payment plans, so if you can't afford to pay he will euthanize your animal.UPDATE: This dog has completely recovered, no scars and has no vision issues....she can see out of the eye just like she could before.
Sam Dhally
14 May 2017
Both of my dogs go there and both doctors are extremely helpful and nice. I would highly recommend them if you have a new puppy, beyond helpful in aspects other than vet stuff. They want the best for ...
Both of my dogs go there and both doctors are extremely helpful and nice. I would highly recommend them if you have a new puppy, beyond helpful in aspects other than vet stuff. They want the best for your pet and treat them as your own.
Mary Mateo
29 Apr 2017
I am very happy with the services€ of ridgemont animal hospital. I took my cat there. He was very sick and could not pee. He was on a death bed. The doctor's and the staff took very good care of him a...
I am very happy with the services€ of ridgemont animal hospital. I took my cat there. He was very sick and could not pee. He was on a death bed. The doctor's and the staff took very good care of him and made him happy and healthy again. I will highly recommend them to my friends and family because the service was excellent and very affordable Care.
Robert Reyes Jr
29 Apr 2017
I recently became the owner of a rescued pit bull named Carter. By the looks of the poor dog he looked beaten, abused, and very sick. Ridgemont animal hospital was recommended to us by friends and Bus...
I recently became the owner of a rescued pit bull named Carter. By the looks of the poor dog he looked beaten, abused, and very sick. Ridgemont animal hospital was recommended to us by friends and Business associates. When we took our pet there the employees were very kind and knowledgeable. They examined our dog thoroughly and gently, then prescribed the appropriate medications and vitamins. Today Carter is a heathy and handsome dog who is learning everyday.
I can't thank the team at Ridgemont enough for the service care and consideration they offered at an incredibly affordable price
Ajay Singh
29 Apr 2017
Excellent Service. Friendly Staff. My great Dane "Jimmy" was in terrible pain due to his arthritis and other problems with is eyes and legs. I went to my regular doctor and he gave me some medication ...
Excellent Service. Friendly Staff. My great Dane "Jimmy" was in terrible pain due to his arthritis and other problems with is eyes and legs. I went to my regular doctor and he gave me some medication but that did not solve the problem. Then my friend recommended Ridgemont Animal Hospital. My dog is better than ever before and my daughter loves to be out and play with Jimmy. He no longer has any pain, no longer walks with a limp and the wound on his legs is completely healed. Would highly recommend this to all my friend's and family.
A N.
13 Mar 2017
Would actually be able to find hardworking, reliable kennel help if the vets weren't prejudice. The only diversity is an Indian, that thinks he's white.
Chris C.
24 Feb 2017
DO NOT USE THIS VET!!! Unfortunately, we found out the hard way. This place will literally up-sell and Nickel and Dime you as much as they possibly can. You will go in for a simple visit and walk out ...
DO NOT USE THIS VET!!! Unfortunately, we found out the hard way. This place will literally up-sell and Nickel and Dime you as much as they possibly can. You will go in for a simple visit and walk out wondering how you ended up paying hundreds of dollars for unnecessary procedures, meds, etc. They also have the nerve to try to convince you to keep coming back for follow ups to keep those charges racking up. Dry, emotionless Vets who are only after the contents of your wallet. Yelp lacks reviews so please feel free to Google reviews on this place. You will see many customers have shared the same experience. This place is a racket!
Kayla Fazi
23 Jan 2017
Always great with my pets. Gets them in to be seen quick when they're not well. Calls to follow up to see if they're doing better. Hours of operation are helpful to those who work. Prices are fair.
Dave (PITTBULL) Gillette
30 Mar 2016
I took my Dog/ son, to him after the Henrietta emergency center recommended surgery for a torn tendon in the left knee. I was told by both DR's it couldn't wait. Before I continue, they both lied ! Ha...
I took my Dog/ son, to him after the Henrietta emergency center recommended surgery for a torn tendon in the left knee. I was told by both DR's it couldn't wait. Before I continue, they both lied ! Haus was my Dogs name and he was in perfect health otherwise! I dropped him off 02/022016 and was told to come and pick him up 02/042016@ 10. I arrived to see haus unresponsive what so ever. I only knew he knew I was there because he perked his ears up when he heard my voice. Long story short he passed at 10:10 and I received no explanation of how other than I don't know! . I found an article later that night advising to wait before having a knee surgery that it was a cash cow for vets and to beware of the one's pressuring you into it. As soon as he was pronounced dead the doctor immediately offered to flip for cremation cost. I asked for ALL records to be sent to my vet . they received a fax that read haus was a patient there and had died. This guy is a butcher and anti Christian I have suffered ever since! My Dog like me had a bad knee didn't need the surgery which cost me 3148.00 and was in excellent shape otherwise!
Denise Vorbach
19 Mar 2016
I have been coming here for years and years for my cat, my Pomeranian and now my Maltipoo. I would highly recommend them. They are very caring and knowledgeable.
Perfection Auto Detail
10 Nov 2015
Always fits us in, makes us feel like family. Would recommend them to anyone. Dr.Grewal is so personable and loving to our dogs and family. He is extremely good at what he does, one visit and you will...
Always fits us in, makes us feel like family. Would recommend them to anyone. Dr.Grewal is so personable and loving to our dogs and family. He is extremely good at what he does, one visit and you will understand. As far as nickel and diming like others suggested, that is false. He lays out what everything costs, right down to the bandages. This is so you know what you are paying for, and so you don't feel overcharged. I think the other reviewers are so used to getting a number at the end without and outline that they feel they are getting ripped off. Just because there are more items listed that you are paying for doesn't mean they are charging more. ( definitely super fair and reasonable) we have had 4 surgeries there and not once did I feel taken advantage of. And all 4 were very successful surgeries all explained afterward in post op.
Suzan Tessier
28 May 2014
I saw Dr. Grewal for the first time about 6 years ago when my pug was having issues with anal glands. I had been to 3 other vets who could not solve the problem. One visit with Dr. G and the problem w...
I saw Dr. Grewal for the first time about 6 years ago when my pug was having issues with anal glands. I had been to 3 other vets who could not solve the problem. One visit with Dr. G and the problem was cured. I have brought my pugs to him since and have always gotten the best care and have never felt nickel or dimed. Dr. G is compassionate and caring. I trust him fully with my precious babies!
JimT1927
15 Apr 2012
The Only Vet I'll Use. I've been taking my little pup Seamus to Dr. Grewal and Dr. Houska for the last year and a half. They were the first, and only, clinic I brought him to. I wouldn't trust anyone ...
The Only Vet I'll Use. I've been taking my little pup Seamus to Dr. Grewal and Dr. Houska for the last year and a half. They were the first, and only, clinic I brought him to. I wouldn't trust anyone else with my little man. The doctors and staff are always so nice and good with him; they are very knowledgable and professional. He loves to see them when he's there. Like many dogs, he gets scared, but they always comfort him and make him feel safe. I boarded him at the clinic for a week, last minute, and they took great care of him. The staff always tells him how handsome he is when he comes in. He loves it. When my dog had an allergic reaction to a shot, Dr. Grewal met me at the clinic after hours and saved his life. I wouldn't take him anywhere else.\n
JennyBarnes99
24 Nov 2011
I think this was the best experience I have ever had with a vet in all my years of owning dogs. Dr. Grewal takes the time to actually talk with you about how your animal is doing. You don't feel like ...
I think this was the best experience I have ever had with a vet in all my years of owning dogs. Dr. Grewal takes the time to actually talk with you about how your animal is doing. You don't feel like you're being rushed out the door. I love that they give recommendations and explain everything without pressuring you. The techs are wonderful and you can tell they love their jobs and the animals. 39.00 is for the office visit which is cheaper than most places. Any additional cost was based on what my dogs -needed- and the prices were quite reasonable and always explained to me. I would recommend this animal hospital to anyone who loves their dogs as much as I do.
amy865
22 Mar 2011
This is the worst animal hospital that I have ever been to, was quoted $39.00 for a pre-op visit, upon listening to the vet ramble on and on for an hour about dog food and other non-related issues to ...
This is the worst animal hospital that I have ever been to, was quoted $39.00 for a pre-op visit, upon listening to the vet ramble on and on for an hour about dog food and other non-related issues to being there, the nurse comes back and tells us it will be $256.00 for todays visit plus additional fees for spading the following week, thankfully we asked for a quote before allowing them to do anything to our dog. Wasted $39.00 for nothing, worst experience I have ever had at a vet's and I own six animals!!!!
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