Stone Ridge Veterinary Hospital
Rochester, New York
General Info
Stone Ridge Veterinary Hospital delivers sustainable veterinary care to Rochester households by focusing on adaptable treatment plans that consider each animal's unique condition and medical history. A multitude of clients arrange healthcare appointments to address needs such as yearly examinations and vaccination updates alongside assessments linked to lifestyle alterations and persistent symptoms. Veterinary discussions frequently encompass dietary inquiries postoperative care parasite management and subtle behavioral changes indicating potential health problems. The clinic manages evaluations for specific conditions including itchy skin food sensitivity unexplained weight gain and musculoskeletal discomfort. A combination of bloodwork fecal tests urinalysis and hands-on exams delivers diagnostic clarity which enables the development of care plans tailored to each pet's unique biological factors environmental conditions and age category. The support provided after initial treatment can encompass management of medications along with schedules for dental cleanings and adjustments to daily routines that accommodate mobility needs. Pet owners frequently revisit veterinarians for ongoing assessments to modify dietary plans while examining energy levels and evaluating the efficacy of chronic treatments. Veterinarians maintain extensive records which enable efficient communication during multiple visits and with different providers. Each care plan developed by Stone Ridge Veterinary Hospital integrates seamlessly into the everyday routines of Rochester families. The clinic's approach to adjustable timelines combined with defined next steps empowers pet owners to maintain wellness efforts without experiencing stress or uncertainty. A more knowledgeable responsive method emerges that delivers support to animals during all life stages across New York.
Services
Allergies
Boarding
Dental
Euthanasia
Grooming
Ophthalmology
Surgery
Vaccinations
Reviews
Ann S.
10 Dec 2018
REPORT
My dog Zeus was a patient here and we recently left because of the internal customer service and processes of this facility. The office documented instances that were untrue and when I called to spea...
My dog Zeus was a patient here and we recently left because of the internal customer service and processes of this facility. The office documented instances that were untrue and when I called to speak with the person in Client Services who has the responsibility to work through customer-related issues, she said that their system puts the nc/ns in automatically. I told her I understood that but when I called to provide narrative around the issues, it was as if she hadn't heard a word I said. Zeus was scheduled for a fasted test, he ate food and I called them as soon as they opened and brought him in the next day fasted. Although I called to explain that he had eaten that morning, it was documented as a nc/ns. Zeus was scheduled for a deep teeth cleaning and to be neutered. The Dr. called me the day before to postpone the procedure in favor of him being referred to an actual dentist to pull his tooth. Although it was the Dr. who suggested postponement for an issue that hadn't even been determined necessary (tooth-pulling) it was considered a nc/ns. Finally, they made an "appointment" just for me to speak with someone, I talked with them over the phone instead. They documented this as a nc/ns. Seeing as though they did not consider any of this before all of the misrepresentation, I decided to leave and find a vet that would welcome my family member and treat our family with dignity. The new vet called to say that Stone Ridge transferred our file and told them that I had no call no shows on my record, furthering slandering my name making it difficult to have a good relationship with the new vet. This is not the end of this but it will suffice for now.
Paul M.
29 Aug 2018
REPORT
Took my dog there for an infected cut I knew there was one on his leg. They took him in back for exam and when she came back I was told there was no problem and my dog was not lame. It cost $97, when ...
Took my dog there for an infected cut I knew there was one on his leg. They took him in back for exam and when she came back I was told there was no problem and my dog was not lame. It cost $97, when I got home dog was still limping. So I was checking him out and found the vet miss a cut on the dogs pad it was 3/4 inch long and 1/4 inch deep and infected. I think the young vet was afraid of large dogs and didn't do a thorough exam. When she came in the room the first time she held her hands out like she was unsure. I would not recommend this vet.
laquida noles
14 Jul 2018
REPORT
had to see a new doctor, because our old doctor is no longer there. Put with a young doctor seemed very un experienced. Did not listen to me or take anything into account I was saying. Took my dog int...
had to see a new doctor, because our old doctor is no longer there. Put with a young doctor seemed very un experienced. Did not listen to me or take anything into account I was saying. Took my dog into the other room for a physical. Would not have anyone see Dr. Smith.
Andrew Ringelstein
5 Jul 2018
REPORT
Love the people here! They always take care of all our dog and cat needs!
MEmaMEsut Eren
5 Jul 2018
REPORT
I liked the help from the staff and vet was super nice. I didnt like the fact that i ended up paying 200+ when i was specific that i was tight on income and still recieved a bill for more services.
Wendy Rogers
4 Jul 2018
REPORT
They are caring and professional. Dr. Martini is awesome! Ringo and Starr are in good hands. ❤🐈
Larry S.
22 Jun 2018
REPORT
I want to thank everyone at Stone Ridge and especially Dr. Banks for the compassion and professionalism you showed to us with our Curley. You all truly helped ease our grief in having to put him down....
I want to thank everyone at Stone Ridge and especially Dr. Banks for the compassion and professionalism you showed to us with our Curley. You all truly helped ease our grief in having to put him down. We buried him in our backyard where we will always feel close to him.Larry & Mary Scrivens
Katelyn Pierce
10 May 2018
REPORT
My dog is never afraid to go to the vet. They're boarding services are fantastic, and they provide you with a report card, including pictures of how your dog's stay was. We never have to worry about s...
My dog is never afraid to go to the vet. They're boarding services are fantastic, and they provide you with a report card, including pictures of how your dog's stay was. We never have to worry about sending our dog here.
Jessica Pasquale
30 Apr 2018
REPORT
The receptionist is rude and unkind on the phone. I used to go to this office before my vet moved away about a year ago. They used to be great, I don't know what changed but it is unfortunate.
Gouveia Liz
31 Mar 2018
REPORT
We had to put our dog Fatima down on Thursday. This was the hardest day of our lives. All the staff and Dr. Martini where absolutely very warm and so very caring. Fatima went quick and peacefully . We...
We had to put our dog Fatima down on Thursday. This was the hardest day of our lives. All the staff and Dr. Martini where absolutely very warm and so very caring. Fatima went quick and peacefully . We will be forever grateful for such care and love for our precious girl. Thank you Liz and Mike
Lori Russ
19 Mar 2018
REPORT
Dr. Martini has been excellent with our dog who has had many issues.
She is so very caring, helpful and has been very helpful in our journey with our dog. the staff is great too.
Wendy R.
18 Mar 2018
REPORT
We had to put our 15 1/2 kitty down. I needed a place close to home and called Stone Ridge. Their compassion was overwhelming. This was my first time there but not my last. Dr. Martini was wonderful. ...
We had to put our 15 1/2 kitty down. I needed a place close to home and called Stone Ridge. Their compassion was overwhelming. This was my first time there but not my last. Dr. Martini was wonderful. We are adopting soon and this is definitely where our new furbabies will go.
Dawn Dinolfo
19 Feb 2018
REPORT
I love everyone there. All very nice and professional I wouldn't bring my dog anywhere else. Dr. Martini is wonderful with my dog Luigi he is 18 years old and they take care of him wonderfully.
K S
26 Apr 2017
REPORT
I am a newer patient at Stone Ridge Veterinarian Hospital and I couldn€t be more grateful that I have found them. When taking my cat there, I have seen both Dr. Raven and Dr. Martini. They are extreme...
I am a newer patient at Stone Ridge Veterinarian Hospital and I couldn€t be more grateful that I have found them. When taking my cat there, I have seen both Dr. Raven and Dr. Martini. They are extremely knowledgeable, thorough, and compassionate, and truly care about the wellbeing of their pet patients. Upon checking my cat and what she was experiencing, they were immediately able to tell what was wrong. They performed tests, x-rays, and examinations, and had full confidence of what they found and how to treat it. They were able to quickly identify things that other vets weren€t able to, and they acted on it fast. I completely trust them and their expertise. Everything that they have suggested and provided to me has been wonderful and has helped tremendously. Everyone in their office is warm, welcoming, and compassionate, from the front desk to the techs to the doctors. I know I€ve mentioned compassionate a couple of times, but I can€t stress it enough how caring they are for the animals they treat. I highly recommend Stone Ridge Veterinarian Hospital to anyone who wants the highest quality and utmost care for their pet. I€m so grateful for the care they gave to my cat, and I know she€s in the best hands at Stone Ridge.
Rich N.
31 Mar 2017
REPORT
I used to go to Hilton but I have moved to Greece and the extra miles was wearing thin. Stone Ridge is a beautiful place with fantastic service. I am very impressed with Dr. Martini and will look forw...
I used to go to Hilton but I have moved to Greece and the extra miles was wearing thin. Stone Ridge is a beautiful place with fantastic service. I am very impressed with Dr. Martini and will look forward to her caring for my German Shepard.
Kathy Miller
28 Mar 2017
REPORT
A bit expensive but my animals are well taken care of. I love Michelle Robidoux the vet tech. She's so great with the animals.
Catherine Root
25 Feb 2017
REPORT
I love "feel good moments" and I love our veterinary services. Everyone at Stone Ridge Veterinary Hospital is always so pleasant when we are there and Saxon never minds his trips to the vet.
Bev Ulrich
15 Feb 2017
REPORT
I would never take my pets any place else; this place and the doctors and staff are phenomenal! Always, always kind and courteous when I call for appointments or information, greeted by name (both me...
I would never take my pets any place else; this place and the doctors and staff are phenomenal! Always, always kind and courteous when I call for appointments or information, greeted by name (both me and my dog!) when we arrive, staff is so kind and so are the doctors. No question is treated as "silly", they give you all the info you could ever want, there are refreshments while you wait; I can't say enough good things about this veterinary hospital!
Christine C
9 Feb 2017
REPORT
Very friendly and helpful staff, from the front desk help to the veterinarians. I moved here a few years ago and found them by other positive reviews online and they were not lying! They were able to ...
Very friendly and helpful staff, from the front desk help to the veterinarians. I moved here a few years ago and found them by other positive reviews online and they were not lying! They were able to fit my sick dog in for a walk-in appointment at 7pm, and were expecting her by name once we got there. Great place, would highly recommend!
Emily Guarino
26 Jan 2017
REPORT
Recently my aging cat became rapidly ill. Unfortunately we had to make the decision to end her suffering. Dr Smith and all of the other staff members were and absolute pleasure. They were very patient...
Recently my aging cat became rapidly ill. Unfortunately we had to make the decision to end her suffering. Dr Smith and all of the other staff members were and absolute pleasure. They were very patient with all my questions and having the doctor return my calls. I will absolutely be bringing all the rest of my fur babies to see Dr Smith. From the bottom of my heart, thank you!
Subie Steph
20 Jan 2017
REPORT
Every time I'm bring my crew I have a great experience, the staff is incredibly sweet, caring and they do a great job taking care of my critters. Love them!
Steve Gingo
8 Dec 2016
REPORT
The vet techs were great, the vet we seen was also great. The front desk is not so great, we called ahead because we were low on funds before the Christmas holiday and talked to a receptionist who tol...
The vet techs were great, the vet we seen was also great. The front desk is not so great, we called ahead because we were low on funds before the Christmas holiday and talked to a receptionist who told us what the price would be for the visit. When all was said and done, our charges were triple what we were told. None of the receptionist would admit they told us one thing and charged another. We even spoke with the head vet lady who basically told us we were lieing! Very expensive place and obviously shady pricing. They don't stand by their word. The receptionist straight lied about withholding fees we were going to be charged and cost us a bunch of money and then threw us off the bus and wouldn't stand by what she said. I will never go there again!
Danell Sangster
20 Nov 2016
REPORT
Stone Ridge is top rated in my book. I have been bringing my 4 legged best friends here since it was Willis Animal Clinic, which amounts to over 20 years. Dr. Cassie Pettyjohn is AWESOME and she cares...
Stone Ridge is top rated in my book. I have been bringing my 4 legged best friends here since it was Willis Animal Clinic, which amounts to over 20 years. Dr. Cassie Pettyjohn is AWESOME and she cares so deeply about her clients and their owners. Her staff is AWESOME as well. I would travel however far to bring my animals here.
Marisa P.
19 Nov 2016
REPORT
My dog was feeling sick they got me in as soon as I called and didn't have to wait to get seen either everyone was very friendly!! Deff gonna be my vet
Amie Reisinger
28 Oct 2016
REPORT
Love them! Knowledgeable, professional and very helpful with my cat, dog and fosters.
Brody Brannan
14 Oct 2016
REPORT
All this hospital wants is money money money. I had a checkup today on my dogs ear infection and they tried charging over $100 for a check up! I already spent over $120 at the original appointment. Du...
All this hospital wants is money money money. I had a checkup today on my dogs ear infection and they tried charging over $100 for a check up! I already spent over $120 at the original appointment. During marleys appointment all they did was try to sell sell sell more shots and more tests on Marley. Absolutely awful. Do not recommended this place to anyone!!
Kristen Lee
6 Oct 2016
REPORT
The staff at Stoneridge are absolutely incredible. Especially Dr. Martini. She has really pushed to find out what is going on with my Chewie and I couldn't ask for a more thorough, genuine and truly ...
The staff at Stoneridge are absolutely incredible. Especially Dr. Martini. She has really pushed to find out what is going on with my Chewie and I couldn't ask for a more thorough, genuine and truly caring doctor. Thank you, thank you, thank you Stoneridge!!!!
Markandrew Remein
26 Aug 2016
REPORT
So far so good..I was a little hesitant about leaving Bailey in a new place...but after the staff showed me around where he would play,eat, and be taken care of I felt better....the report card after...
So far so good..I was a little hesitant about leaving Bailey in a new place...but after the staff showed me around where he would play,eat, and be taken care of I felt better....the report card after he was picked up was nice...they give you photos of your pet through the day on the report card and also describes his interaction with the other dogs.They did a great job....and have earned much business if ever I need puppy day care.Great company.
Ash Mac
20 Jun 2016
REPORT
I just wanted to let you all know how amazing this place and the staff here is! It's been a tough couple of years for my fur babies and I and every time we go in the staff, is simply second to none. T...
I just wanted to let you all know how amazing this place and the staff here is! It's been a tough couple of years for my fur babies and I and every time we go in the staff, is simply second to none. They are friendly and courteous and always with a smile! And when it came to to most difficult decisions they were right there for me from beginning to end, I even got very nice little mementos and cards from the staff!!!! Thank you Dr Ravin and everyone at stone ridge! I just can't express how much your support has meant to me and my furry ones!
Barbara Turner
5 May 2016
REPORT
I want to Thank Dr Banks, She helped me set my baby free and she was so comforting and let me hold her in my arms as she fell asleep , That alone meant the world to me, My baby passed on in my arms an...
I want to Thank Dr Banks, She helped me set my baby free and she was so comforting and let me hold her in my arms as she fell asleep , That alone meant the world to me, My baby passed on in my arms and not alone or on a table... The whole staff at Stone Ridge gave me comfort in knowing i was doing the right thing for my precious Minnie.. Thank you for helping me set her free... She can now be a dog with no limitations in doggy Heaven. I will always miss her..
Jaime Chandler
22 Mar 2016
REPORT
Staff is considerate and kind.. they truly comforted me in my time of need
Susan Bistany VanPutte
20 Mar 2016
REPORT
We tried here because our home visiting Dr. retired. This location was close to home and our Maggie did not like the car very much. We brought her here for her immunizations in January even though we ...
We tried here because our home visiting Dr. retired. This location was close to home and our Maggie did not like the car very much. We brought her here for her immunizations in January even though we knew she was slowing down quite a bit at 12.5 years. She had an ok winter but we knew something was way off the 1st of March and Dr. K. Smith ran the appropriate tests and asked all the right questions. Within an hour we knew what we were dealing with and Dr. Smith was professional and sympathetic to our feelings. We asked for her when we decided to help Maggie over the rainbow bridge and although this was an incredibly difficult time for us... Dr. Smith and the staff made our last moments with her peaceful and they were very comforting to us. The card and poem with her paw print was a very sweet touch.
Paul Penna
10 Dec 2015
REPORT
what a great Veterinary Hospital... They have taken care of my 13 year old cat and right now she is doing very well.. Thank you!!!
Debra Bonomo
11 Nov 2015
REPORT
Great care and compassion for my 4 kitties, while I had to board them after we experienced a house fire. Stoneridge was extremely helpful and flexible with our visitation times until we completed repa...
Great care and compassion for my 4 kitties, while I had to board them after we experienced a house fire. Stoneridge was extremely helpful and flexible with our visitation times until we completed repair to our home.
Ann Lettis
27 Jul 2015
REPORT
I have taken my animals to Stone Ridge Veterinary Hospital since 2003. The staff is wonderful and has always treated me and my animals with great respect and dignity. In Janurary, 2015 I had to have...
I have taken my animals to Stone Ridge Veterinary Hospital since 2003. The staff is wonderful and has always treated me and my animals with great respect and dignity. In Janurary, 2015 I had to have my beloved dog, Corky, put down and I couldn't have asked for better care for either of us. Dr. Banks was very patient with me and let me spend as much time as I needed with Corky, both before and after his death. The techs had also come to know Corky well (due to different health issues) and were also very supportive both before and after his death. I now have a new puppy and he is receivng the same great treatment from Dr. Banks and the staff.
Jill Finan
23 Jul 2015
REPORT
My cats have been cared for by Dr. Banks at Stone Ridge Veterinary Hospital for more than 20 years now. I currently have two older kitties and we always have a good experience at Stone Ridge. Dr. Bank...
My cats have been cared for by Dr. Banks at Stone Ridge Veterinary Hospital for more than 20 years now. I currently have two older kitties and we always have a good experience at Stone Ridge. Dr. Banks is thorough - she asks great questions and gives excellent advice. All of the staff is kind and very considerate of my cats and of me when I bring them in. They offer a full array of services, from nail trimming to flea protection. I highly recommend Stone Ridge for animals of any age.
Sara Eve
28 Jun 2015
REPORT
I seldom comment or write a review but I need to in this case. Dr. Raven and the staff are amazing. I had been going there for years! Yes it's a little more pricey then others but I was always pleased...
I seldom comment or write a review but I need to in this case. Dr. Raven and the staff are amazing. I had been going there for years! Yes it's a little more pricey then others but I was always pleased with how my Caesar and I were treated! I recently lost my fur buddy and i was a mess. The staff was kind and warm and very sympathetic to what I was going through. They thought of things I didn't even think of til after. Like about a week after I received a letter in the mail from them with my guys paw print on it. My heart melted, cried, and sang at the same time. One of the other staff members Sandy personally sent me a letter also. Although they are very professional they are also very loving. Thank you. Everyone!
Mark D.
9 May 2014
REPORT
We have taken our cats and dogs here for about 15 years. We thought about changing because they are a little expensive but it's close to home, and they take such good care of our animals that I think ...
We have taken our cats and dogs here for about 15 years. We thought about changing because they are a little expensive but it's close to home, and they take such good care of our animals that I think we'll stay. The people are always friendly and helpful and seem to genuinely love animals. The boarding for your dog is also very good. I've had bad experiences elsewhere but this place is very good. When I picked up my dog after our trip, he seemed very happy and they gave us a picture of him playing at the place. They gave him a bandanna to wear home too.Mark D
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FAQs
Where is Stone Ridge Veterinary Hospital located?
Stone Ridge Veterinary Hospital is located at 550 Center Pl Dr, NULL, Rochester,NULL 14615. It's easily accessible to pet owners in the Rochester area and surrounding communities.
What time does Stone Ridge Veterinary Hospital open and close each day?
Stone Ridge Veterinary Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 16:00 PM. On Saturdays, it's open 08:00 AM to 14:00 PM. They are closed on Sundays.
Is Stone Ridge Veterinary Hospital open on Saturdays?
Yes, Stone Ridge Veterinary Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 14:00 PM.
Is Stone Ridge Veterinary Hospital open on Sundays?
No, Stone Ridge Veterinary Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Stone Ridge Veterinary Hospital?
You can book an appointment online with Stone Ridge Veterinary Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Stone Ridge Veterinary Hospital offer?
Stone Ridge Veterinary Hospital in Rochester offers a range of veterinary services, including Allergies, Boarding, Dental, Euthanasia, Grooming. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Stone Ridge Veterinary Hospital offer vaccinations for pets?
Yes, Stone Ridge Veterinary Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Rochester clinic.
Does Stone Ridge Veterinary Hospital offer pet dental care?
Absolutely. Stone Ridge Veterinary Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Stone Ridge Veterinary Hospital?
Stone Ridge Veterinary Hospital does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Rochester.
Does Stone Ridge Veterinary Hospital provide boarding or kennel services?
Yes, Stone Ridge Veterinary Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Stone Ridge Veterinary Hospital?
Stone Ridge Veterinary Hospital provides spaying and neutering services for pets. Their veterinary team in Rochester has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-16:00PM
Saturday
Sat
08:00AM-14:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Stone Ridge Veterinary Hospital
Rochester, New York
General Info
Stone Ridge Veterinary Hospital delivers sustainable veterinary care to Rochester households by focusing on adaptable treatment plans that consider each animal's unique condition and medical history. A multitude of clients arrange healthcare appointments to address needs such as yearly examinations and vaccination updates alongside assessments linked to lifestyle alterations and persistent symptoms. Veterinary discussions frequently encompass dietary inquiries postoperative care parasite management and subtle behavioral changes indicating potential health problems. The clinic manages evaluations for specific conditions including itchy skin food sensitivity unexplained weight gain and musculoskeletal discomfort. A combination of bloodwork fecal tests urinalysis and hands-on exams delivers diagnostic clarity which enables the development of care plans tailored to each pet's unique biological factors environmental conditions and age category. The support provided after initial treatment can encompass management of medications along with schedules for dental cleanings and adjustments to daily routines that accommodate mobility needs. Pet owners frequently revisit veterinarians for ongoing assessments to modify dietary plans while examining energy levels and evaluating the efficacy of chronic treatments. Veterinarians maintain extensive records which enable efficient communication during multiple visits and with different providers. Each care plan developed by Stone Ridge Veterinary Hospital integrates seamlessly into the everyday routines of Rochester families. The clinic's approach to adjustable timelines combined with defined next steps empowers pet owners to maintain wellness efforts without experiencing stress or uncertainty. A more knowledgeable responsive method emerges that delivers support to animals during all life stages across New York.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-16:00PM
Saturday
08:00AM-14:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Allergies
Boarding
Dental
Euthanasia
Grooming
Ophthalmology
Surgery
Vaccinations
Reviews
Ann S.
10 Dec 2018
My dog Zeus was a patient here and we recently left because of the internal customer service and processes of this facility. The office documented instances that were untrue and when I called to spea...
My dog Zeus was a patient here and we recently left because of the internal customer service and processes of this facility. The office documented instances that were untrue and when I called to speak with the person in Client Services who has the responsibility to work through customer-related issues, she said that their system puts the nc/ns in automatically. I told her I understood that but when I called to provide narrative around the issues, it was as if she hadn't heard a word I said. Zeus was scheduled for a fasted test, he ate food and I called them as soon as they opened and brought him in the next day fasted. Although I called to explain that he had eaten that morning, it was documented as a nc/ns. Zeus was scheduled for a deep teeth cleaning and to be neutered. The Dr. called me the day before to postpone the procedure in favor of him being referred to an actual dentist to pull his tooth. Although it was the Dr. who suggested postponement for an issue that hadn't even been determined necessary (tooth-pulling) it was considered a nc/ns. Finally, they made an "appointment" just for me to speak with someone, I talked with them over the phone instead. They documented this as a nc/ns. Seeing as though they did not consider any of this before all of the misrepresentation, I decided to leave and find a vet that would welcome my family member and treat our family with dignity. The new vet called to say that Stone Ridge transferred our file and told them that I had no call no shows on my record, furthering slandering my name making it difficult to have a good relationship with the new vet. This is not the end of this but it will suffice for now.
Paul M.
29 Aug 2018
Took my dog there for an infected cut I knew there was one on his leg. They took him in back for exam and when she came back I was told there was no problem and my dog was not lame. It cost $97, when ...
Took my dog there for an infected cut I knew there was one on his leg. They took him in back for exam and when she came back I was told there was no problem and my dog was not lame. It cost $97, when I got home dog was still limping. So I was checking him out and found the vet miss a cut on the dogs pad it was 3/4 inch long and 1/4 inch deep and infected. I think the young vet was afraid of large dogs and didn't do a thorough exam. When she came in the room the first time she held her hands out like she was unsure. I would not recommend this vet.
laquida noles
14 Jul 2018
had to see a new doctor, because our old doctor is no longer there. Put with a young doctor seemed very un experienced. Did not listen to me or take anything into account I was saying. Took my dog int...
had to see a new doctor, because our old doctor is no longer there. Put with a young doctor seemed very un experienced. Did not listen to me or take anything into account I was saying. Took my dog into the other room for a physical. Would not have anyone see Dr. Smith.
Andrew Ringelstein
5 Jul 2018
Love the people here! They always take care of all our dog and cat needs!
MEmaMEsut Eren
5 Jul 2018
I liked the help from the staff and vet was super nice. I didnt like the fact that i ended up paying 200+ when i was specific that i was tight on income and still recieved a bill for more services.
Wendy Rogers
4 Jul 2018
They are caring and professional. Dr. Martini is awesome! Ringo and Starr are in good hands. ❤🐈
Larry S.
22 Jun 2018
I want to thank everyone at Stone Ridge and especially Dr. Banks for the compassion and professionalism you showed to us with our Curley. You all truly helped ease our grief in having to put him down....
I want to thank everyone at Stone Ridge and especially Dr. Banks for the compassion and professionalism you showed to us with our Curley. You all truly helped ease our grief in having to put him down. We buried him in our backyard where we will always feel close to him.Larry & Mary Scrivens
Katelyn Pierce
10 May 2018
My dog is never afraid to go to the vet. They're boarding services are fantastic, and they provide you with a report card, including pictures of how your dog's stay was. We never have to worry about s...
My dog is never afraid to go to the vet. They're boarding services are fantastic, and they provide you with a report card, including pictures of how your dog's stay was. We never have to worry about sending our dog here.
Jessica Pasquale
30 Apr 2018
The receptionist is rude and unkind on the phone. I used to go to this office before my vet moved away about a year ago. They used to be great, I don't know what changed but it is unfortunate.
Gouveia Liz
31 Mar 2018
We had to put our dog Fatima down on Thursday. This was the hardest day of our lives. All the staff and Dr. Martini where absolutely very warm and so very caring. Fatima went quick and peacefully . We...
We had to put our dog Fatima down on Thursday. This was the hardest day of our lives. All the staff and Dr. Martini where absolutely very warm and so very caring. Fatima went quick and peacefully . We will be forever grateful for such care and love for our precious girl. Thank you Liz and Mike
Lori Russ
19 Mar 2018
Dr. Martini has been excellent with our dog who has had many issues.
She is so very caring, helpful and has been very helpful in our journey with our dog. the staff is great too.
Wendy R.
18 Mar 2018
We had to put our 15 1/2 kitty down. I needed a place close to home and called Stone Ridge. Their compassion was overwhelming. This was my first time there but not my last. Dr. Martini was wonderful. ...
We had to put our 15 1/2 kitty down. I needed a place close to home and called Stone Ridge. Their compassion was overwhelming. This was my first time there but not my last. Dr. Martini was wonderful. We are adopting soon and this is definitely where our new furbabies will go.
Dawn Dinolfo
19 Feb 2018
I love everyone there. All very nice and professional I wouldn't bring my dog anywhere else. Dr. Martini is wonderful with my dog Luigi he is 18 years old and they take care of him wonderfully.
K S
26 Apr 2017
I am a newer patient at Stone Ridge Veterinarian Hospital and I couldn€t be more grateful that I have found them. When taking my cat there, I have seen both Dr. Raven and Dr. Martini. They are extreme...
I am a newer patient at Stone Ridge Veterinarian Hospital and I couldn€t be more grateful that I have found them. When taking my cat there, I have seen both Dr. Raven and Dr. Martini. They are extremely knowledgeable, thorough, and compassionate, and truly care about the wellbeing of their pet patients. Upon checking my cat and what she was experiencing, they were immediately able to tell what was wrong. They performed tests, x-rays, and examinations, and had full confidence of what they found and how to treat it. They were able to quickly identify things that other vets weren€t able to, and they acted on it fast. I completely trust them and their expertise. Everything that they have suggested and provided to me has been wonderful and has helped tremendously. Everyone in their office is warm, welcoming, and compassionate, from the front desk to the techs to the doctors. I know I€ve mentioned compassionate a couple of times, but I can€t stress it enough how caring they are for the animals they treat. I highly recommend Stone Ridge Veterinarian Hospital to anyone who wants the highest quality and utmost care for their pet. I€m so grateful for the care they gave to my cat, and I know she€s in the best hands at Stone Ridge.
Rich N.
31 Mar 2017
I used to go to Hilton but I have moved to Greece and the extra miles was wearing thin. Stone Ridge is a beautiful place with fantastic service. I am very impressed with Dr. Martini and will look forw...
I used to go to Hilton but I have moved to Greece and the extra miles was wearing thin. Stone Ridge is a beautiful place with fantastic service. I am very impressed with Dr. Martini and will look forward to her caring for my German Shepard.
Kathy Miller
28 Mar 2017
A bit expensive but my animals are well taken care of. I love Michelle Robidoux the vet tech. She's so great with the animals.
Catherine Root
25 Feb 2017
I love "feel good moments" and I love our veterinary services. Everyone at Stone Ridge Veterinary Hospital is always so pleasant when we are there and Saxon never minds his trips to the vet.
Bev Ulrich
15 Feb 2017
I would never take my pets any place else; this place and the doctors and staff are phenomenal! Always, always kind and courteous when I call for appointments or information, greeted by name (both me...
I would never take my pets any place else; this place and the doctors and staff are phenomenal! Always, always kind and courteous when I call for appointments or information, greeted by name (both me and my dog!) when we arrive, staff is so kind and so are the doctors. No question is treated as "silly", they give you all the info you could ever want, there are refreshments while you wait; I can't say enough good things about this veterinary hospital!
Christine C
9 Feb 2017
Very friendly and helpful staff, from the front desk help to the veterinarians. I moved here a few years ago and found them by other positive reviews online and they were not lying! They were able to ...
Very friendly and helpful staff, from the front desk help to the veterinarians. I moved here a few years ago and found them by other positive reviews online and they were not lying! They were able to fit my sick dog in for a walk-in appointment at 7pm, and were expecting her by name once we got there. Great place, would highly recommend!
Emily Guarino
26 Jan 2017
Recently my aging cat became rapidly ill. Unfortunately we had to make the decision to end her suffering. Dr Smith and all of the other staff members were and absolute pleasure. They were very patient...
Recently my aging cat became rapidly ill. Unfortunately we had to make the decision to end her suffering. Dr Smith and all of the other staff members were and absolute pleasure. They were very patient with all my questions and having the doctor return my calls. I will absolutely be bringing all the rest of my fur babies to see Dr Smith. From the bottom of my heart, thank you!
Subie Steph
20 Jan 2017
Every time I'm bring my crew I have a great experience, the staff is incredibly sweet, caring and they do a great job taking care of my critters. Love them!
Steve Gingo
8 Dec 2016
The vet techs were great, the vet we seen was also great. The front desk is not so great, we called ahead because we were low on funds before the Christmas holiday and talked to a receptionist who tol...
The vet techs were great, the vet we seen was also great. The front desk is not so great, we called ahead because we were low on funds before the Christmas holiday and talked to a receptionist who told us what the price would be for the visit. When all was said and done, our charges were triple what we were told. None of the receptionist would admit they told us one thing and charged another. We even spoke with the head vet lady who basically told us we were lieing! Very expensive place and obviously shady pricing. They don't stand by their word. The receptionist straight lied about withholding fees we were going to be charged and cost us a bunch of money and then threw us off the bus and wouldn't stand by what she said. I will never go there again!
Danell Sangster
20 Nov 2016
Stone Ridge is top rated in my book. I have been bringing my 4 legged best friends here since it was Willis Animal Clinic, which amounts to over 20 years. Dr. Cassie Pettyjohn is AWESOME and she cares...
Stone Ridge is top rated in my book. I have been bringing my 4 legged best friends here since it was Willis Animal Clinic, which amounts to over 20 years. Dr. Cassie Pettyjohn is AWESOME and she cares so deeply about her clients and their owners. Her staff is AWESOME as well. I would travel however far to bring my animals here.
Marisa P.
19 Nov 2016
My dog was feeling sick they got me in as soon as I called and didn't have to wait to get seen either everyone was very friendly!! Deff gonna be my vet
Amie Reisinger
28 Oct 2016
Love them! Knowledgeable, professional and very helpful with my cat, dog and fosters.
Brody Brannan
14 Oct 2016
All this hospital wants is money money money. I had a checkup today on my dogs ear infection and they tried charging over $100 for a check up! I already spent over $120 at the original appointment. Du...
All this hospital wants is money money money. I had a checkup today on my dogs ear infection and they tried charging over $100 for a check up! I already spent over $120 at the original appointment. During marleys appointment all they did was try to sell sell sell more shots and more tests on Marley. Absolutely awful. Do not recommended this place to anyone!!
Kristen Lee
6 Oct 2016
The staff at Stoneridge are absolutely incredible. Especially Dr. Martini. She has really pushed to find out what is going on with my Chewie and I couldn't ask for a more thorough, genuine and truly ...
The staff at Stoneridge are absolutely incredible. Especially Dr. Martini. She has really pushed to find out what is going on with my Chewie and I couldn't ask for a more thorough, genuine and truly caring doctor. Thank you, thank you, thank you Stoneridge!!!!
Markandrew Remein
26 Aug 2016
So far so good..I was a little hesitant about leaving Bailey in a new place...but after the staff showed me around where he would play,eat, and be taken care of I felt better....the report card after...
So far so good..I was a little hesitant about leaving Bailey in a new place...but after the staff showed me around where he would play,eat, and be taken care of I felt better....the report card after he was picked up was nice...they give you photos of your pet through the day on the report card and also describes his interaction with the other dogs.They did a great job....and have earned much business if ever I need puppy day care.Great company.
Ash Mac
20 Jun 2016
I just wanted to let you all know how amazing this place and the staff here is! It's been a tough couple of years for my fur babies and I and every time we go in the staff, is simply second to none. T...
I just wanted to let you all know how amazing this place and the staff here is! It's been a tough couple of years for my fur babies and I and every time we go in the staff, is simply second to none. They are friendly and courteous and always with a smile! And when it came to to most difficult decisions they were right there for me from beginning to end, I even got very nice little mementos and cards from the staff!!!! Thank you Dr Ravin and everyone at stone ridge! I just can't express how much your support has meant to me and my furry ones!
Barbara Turner
5 May 2016
I want to Thank Dr Banks, She helped me set my baby free and she was so comforting and let me hold her in my arms as she fell asleep , That alone meant the world to me, My baby passed on in my arms an...
I want to Thank Dr Banks, She helped me set my baby free and she was so comforting and let me hold her in my arms as she fell asleep , That alone meant the world to me, My baby passed on in my arms and not alone or on a table... The whole staff at Stone Ridge gave me comfort in knowing i was doing the right thing for my precious Minnie.. Thank you for helping me set her free... She can now be a dog with no limitations in doggy Heaven. I will always miss her..
Jaime Chandler
22 Mar 2016
Staff is considerate and kind.. they truly comforted me in my time of need
Susan Bistany VanPutte
20 Mar 2016
We tried here because our home visiting Dr. retired. This location was close to home and our Maggie did not like the car very much. We brought her here for her immunizations in January even though we ...
We tried here because our home visiting Dr. retired. This location was close to home and our Maggie did not like the car very much. We brought her here for her immunizations in January even though we knew she was slowing down quite a bit at 12.5 years. She had an ok winter but we knew something was way off the 1st of March and Dr. K. Smith ran the appropriate tests and asked all the right questions. Within an hour we knew what we were dealing with and Dr. Smith was professional and sympathetic to our feelings. We asked for her when we decided to help Maggie over the rainbow bridge and although this was an incredibly difficult time for us... Dr. Smith and the staff made our last moments with her peaceful and they were very comforting to us. The card and poem with her paw print was a very sweet touch.
Paul Penna
10 Dec 2015
what a great Veterinary Hospital... They have taken care of my 13 year old cat and right now she is doing very well.. Thank you!!!
Debra Bonomo
11 Nov 2015
Great care and compassion for my 4 kitties, while I had to board them after we experienced a house fire. Stoneridge was extremely helpful and flexible with our visitation times until we completed repa...
Great care and compassion for my 4 kitties, while I had to board them after we experienced a house fire. Stoneridge was extremely helpful and flexible with our visitation times until we completed repair to our home.
Ann Lettis
27 Jul 2015
I have taken my animals to Stone Ridge Veterinary Hospital since 2003. The staff is wonderful and has always treated me and my animals with great respect and dignity. In Janurary, 2015 I had to have...
I have taken my animals to Stone Ridge Veterinary Hospital since 2003. The staff is wonderful and has always treated me and my animals with great respect and dignity. In Janurary, 2015 I had to have my beloved dog, Corky, put down and I couldn't have asked for better care for either of us. Dr. Banks was very patient with me and let me spend as much time as I needed with Corky, both before and after his death. The techs had also come to know Corky well (due to different health issues) and were also very supportive both before and after his death. I now have a new puppy and he is receivng the same great treatment from Dr. Banks and the staff.
Jill Finan
23 Jul 2015
My cats have been cared for by Dr. Banks at Stone Ridge Veterinary Hospital for more than 20 years now. I currently have two older kitties and we always have a good experience at Stone Ridge. Dr. Bank...
My cats have been cared for by Dr. Banks at Stone Ridge Veterinary Hospital for more than 20 years now. I currently have two older kitties and we always have a good experience at Stone Ridge. Dr. Banks is thorough - she asks great questions and gives excellent advice. All of the staff is kind and very considerate of my cats and of me when I bring them in. They offer a full array of services, from nail trimming to flea protection. I highly recommend Stone Ridge for animals of any age.
Sara Eve
28 Jun 2015
I seldom comment or write a review but I need to in this case. Dr. Raven and the staff are amazing. I had been going there for years! Yes it's a little more pricey then others but I was always pleased...
I seldom comment or write a review but I need to in this case. Dr. Raven and the staff are amazing. I had been going there for years! Yes it's a little more pricey then others but I was always pleased with how my Caesar and I were treated! I recently lost my fur buddy and i was a mess. The staff was kind and warm and very sympathetic to what I was going through. They thought of things I didn't even think of til after. Like about a week after I received a letter in the mail from them with my guys paw print on it. My heart melted, cried, and sang at the same time. One of the other staff members Sandy personally sent me a letter also. Although they are very professional they are also very loving. Thank you. Everyone!
Mark D.
9 May 2014
We have taken our cats and dogs here for about 15 years. We thought about changing because they are a little expensive but it's close to home, and they take such good care of our animals that I think ...
We have taken our cats and dogs here for about 15 years. We thought about changing because they are a little expensive but it's close to home, and they take such good care of our animals that I think we'll stay. The people are always friendly and helpful and seem to genuinely love animals. The boarding for your dog is also very good. I've had bad experiences elsewhere but this place is very good. When I picked up my dog after our trip, he seemed very happy and they gave us a picture of him playing at the place. They gave him a bandanna to wear home too.Mark D
FAQs
Where is Stone Ridge Veterinary Hospital located?
Stone Ridge Veterinary Hospital is located at 550 Center Pl Dr, NULL, Rochester,NULL 14615. It's easily accessible to pet owners in the Rochester area and surrounding communities.
What time does Stone Ridge Veterinary Hospital open and close each day?
Stone Ridge Veterinary Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 16:00 PM. On Saturdays, it's open 08:00 AM to 14:00 PM. They are closed on Sundays.
Is Stone Ridge Veterinary Hospital open on Saturdays?
Yes, Stone Ridge Veterinary Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 14:00 PM.
Is Stone Ridge Veterinary Hospital open on Sundays?
No, Stone Ridge Veterinary Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Stone Ridge Veterinary Hospital?
You can book an appointment online with Stone Ridge Veterinary Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Stone Ridge Veterinary Hospital offer?
Stone Ridge Veterinary Hospital in Rochester offers a range of veterinary services, including Allergies, Boarding, Dental, Euthanasia, Grooming. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Stone Ridge Veterinary Hospital offer vaccinations for pets?
Yes, Stone Ridge Veterinary Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Rochester clinic.
Does Stone Ridge Veterinary Hospital offer pet dental care?
Absolutely. Stone Ridge Veterinary Hospital offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Stone Ridge Veterinary Hospital?
Stone Ridge Veterinary Hospital does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Rochester.
Does Stone Ridge Veterinary Hospital provide boarding or kennel services?
Yes, Stone Ridge Veterinary Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Stone Ridge Veterinary Hospital?
Stone Ridge Veterinary Hospital provides spaying and neutering services for pets. Their veterinary team in Rochester has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
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