The vet seemed polite and professional. However, there's an emphasis on testing, some of which are not necessary. An explanation should be given about each test they propose along with the cost. I ... Read More
The vet seemed polite and professional. However, there's an emphasis on testing, some of which are not necessary. An explanation should be given about each test they propose along with the cost. I was presented with a bill for $700 after my card was inserted for processing and I questioned what I was being charged for. One test for feline leukemia on both cats was not explained by use of an acronym so that I had no idea what the test involved but agreed on faith. But, the cats are 9 years old, stay indoors and the need for this was not explained as necessary but as a good idea in case they developed symptoms. That's flawed in that the risk is zero and if they were infected, it's generally too late. I was also told on the day that I called in for the results that one cat had a creatinine level of 2.0 and should perhaps consider further kidney tests. That's nonsense since the normal range for cats is .6 to 2.4. But in this particular vet's defense, she did hedge by saying it's not all that high in case I had access to a computer.Although they agreed to credit the $200 for those tests, that was 4 days ago. Originally, the front desk employee who processed the transaction lied about the procedure's necessity, lied about why should couldn't reprocess the credit, and on this call 4 days later, insisted I had to bring my credit card down to the clinic to process the credit which is absurd and should have been done at the time of service. Also, the in-house testing had been done the same day of service and I had to call this clinic to get the results that by way of professional courtesy someone should have notified me about when they were available. For the amount paid, I view the focus of this clinic on making money instead of honestly evaluating what should be done and following through promptly. Unfortunately, as in the case of personal healthcare, at this clinic it appears it's in your best interest to research things and be your pet's healthcare advocate to avoid stressing your pets with all types of tests and repeat visits. Read Less